# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=198 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 199 --- ## [Segments filters](https://forum.mautic.org/t/segments-filters/10061)
**Author:** [@Srikanth\_robbi](https://forum.mautic.org/u/Srikanth_robbi)\ **Replies:** 3\ **Last updated:** [December 7, 2017, 9:54am UTC](https://forum.mautic.org/t/segments-filters/10061 "2017-12-07T09:54:39Z")
Is it possible to include new options in a segment filter. For example in the current version, there is only ’ contains’ as an option. can we include ’ not contains’ as a filter option? --- ## [Segment Email Doesn't go to all contacts](https://forum.mautic.org/t/segment-email-doesnt-go-to-all-contacts/10057)
**Author:** [@cramerdy](https://forum.mautic.org/u/cramerdy)\ **Replies:** 9\ **Last updated:** [December 7, 2017, 7:47am UTC](https://forum.mautic.org/t/segment-email-doesnt-go-to-all-contacts/10057 "2017-12-07T07:47:11Z")
I am using Mautic for a simple email distribution program to send occasional emails to about 415 contacts via email. I believe I have properly setup the software on my virtual private host (Hostmonster) as it all ap… --- ## [Wrong from address](https://forum.mautic.org/t/wrong-from-address/10058)
**Author:** [@sraisz](https://forum.mautic.org/u/sraisz)\ **Replies:** 3\ **Last updated:** [December 6, 2017, 8:03pm UTC](https://forum.mautic.org/t/wrong-from-address/10058 "2017-12-06T20:03:33Z")
When I send an email to a contact using the email button on the contact’s profile, it picks up my name and email as the logged in user. However, when the email is recieved it comes from the system email, not mine. W… --- ## [Emails in campaign don´t send](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045)
**Author:** [@dhorava](https://forum.mautic.org/u/dhorava)\ **Replies:** 10\ **Last updated:** [December 6, 2017, 9:53am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045 "2017-12-06T09:53:56Z")
Hello, I have created simple campaign, where I want to send an email to new contact in specific Mautic segment. I want to send an email immediately after adding contact to Mautic. Contacts are added from a webs… --- ## [Uncaught SyntaxError: Unexpected number](https://forum.mautic.org/t/uncaught-syntaxerror-unexpected-number/10056)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 1\ **Last updated:** [December 5, 2017, 11:08pm UTC](https://forum.mautic.org/t/uncaught-syntaxerror-unexpected-number/10056 "2017-12-05T23:08:49Z")
I created a focus item that calls a form. This form will redirect to a URL. The focus item works as expect, the form writes lead info but it never redirects. Stay saying “please wait” in the form button. I saw browser co… --- ## [Table does not exist](https://forum.mautic.org/t/table-does-not-exist/1855)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 6\ **Last updated:** [December 5, 2017, 11:02pm UTC](https://forum.mautic.org/t/table-does-not-exist/1855 "2017-12-05T23:02:30Z")
\[2015-05-19 09:31:50\] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALDBALException: “An exception occurred while executing ‘INSERT INTO mau\_form\_results\_5\_demosagere (empresa, nome, apelido, cargo, email, telefone, … --- ## [Upgrade to 2.11.0 Email Error](https://forum.mautic.org/t/upgrade-to-2-11-0-email-error/10024)
**Author:** [@raymondkent](https://forum.mautic.org/u/raymondkent)\ **Replies:** 7\ **Last updated:** [December 5, 2017, 9:12pm UTC](https://forum.mautic.org/t/upgrade-to-2-11-0-email-error/10024 "2017-12-05T21:12:14Z")
Hi there, I just upgraded to new version v2.11.0 and now I get this error when trying to select email channel and I cant create or go any further with emails. Error message is “The site is currently offline due… --- ## [Twitter Plugin & Cron](https://forum.mautic.org/t/twitter-plugin-cron/8580)
**Author:** [@ayayron](https://forum.mautic.org/u/ayayron)\ **Replies:** 6\ **Last updated:** [December 5, 2017, 8:32pm UTC](https://forum.mautic.org/t/twitter-plugin-cron/8580 "2017-12-05T20:32:17Z")
hello, I have not been able to get the twitter plugin to actually do anything, i am able to get it authroized in mautic after that it doesn’t work within mautic when you create a segment and than create a social mon… --- ## [Issues installing Mautic on shared Blue Host server](https://forum.mautic.org/t/issues-installing-mautic-on-shared-blue-host-server/10052)
**Author:** [@InsightfulBR](https://forum.mautic.org/u/InsightfulBR)\ **Replies:** 10\ **Last updated:** [December 5, 2017, 6:41pm UTC](https://forum.mautic.org/t/issues-installing-mautic-on-shared-blue-host-server/10052 "2017-12-05T18:41:50Z")
I’m in the process of installing Mautic through my cpanel and keep running into this message after files are uploaded? Index of /mautic Parent Directory 2.zip \_\_MACOSX/ Apache Server at insightfulequine.com … --- ## [Points going back to zero](https://forum.mautic.org/t/points-going-back-to-zero/9368)
**Author:** [@rodrigocvb](https://forum.mautic.org/u/rodrigocvb)\ **Replies:** 6\ **Last updated:** [December 5, 2017, 6:30pm UTC](https://forum.mautic.org/t/points-going-back-to-zero/9368 "2017-12-05T18:30:29Z")
Hi everyone! I set some actions in order to increase contact’s points when an asset is downloaded, an e-mail is opened and so on. The points are properly increased when those actions happen, but they come back to zero on… --- ## [Segment Filters Don't work](https://forum.mautic.org/t/segment-filters-dont-work/10047)
**Author:** [@Madhur](https://forum.mautic.org/u/Madhur)\ **Replies:** 2\ **Last updated:** [December 5, 2017, 3:34pm UTC](https://forum.mautic.org/t/segment-filters-dont-work/10047 "2017-12-05T15:34:06Z")
Hi, I have created 3 new segments in which I want to filter the existing contacts based on their points. But the segment is not filtering the contacts at all. E:G: I used the filter in Segment Chose the Points f… --- ## [Any way to implement an autoresponder like this?](https://forum.mautic.org/t/any-way-to-implement-an-autoresponder-like-this/10043)
**Author:** [@wowgreat](https://forum.mautic.org/u/wowgreat)\ **Replies:** 3\ **Last updated:** [December 5, 2017, 8:32am UTC](https://forum.mautic.org/t/any-way-to-implement-an-autoresponder-like-this/10043 "2017-12-05T08:32:44Z")
I collect emails from women who are either pregnant or have already given birth. On the form, I have a date form where I collect either the date of birth, or due date (depending which is relevent to the user if thei… --- ## [Conditional E-Mail Content](https://forum.mautic.org/t/conditional-e-mail-content/2474)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 8\ **Last updated:** [December 5, 2017, 6:58am UTC](https://forum.mautic.org/t/conditional-e-mail-content/2474 "2017-12-05T06:58:11Z")
Hi there, I guess, {leadfield=xy} is some kind of placeholder from a template system Mautic uses to generate emails. Is that correct? If yes, is it (or will it be) possible to do things like: Code: {if leadfield=… --- ## [Large leads import - Stuck](https://forum.mautic.org/t/large-leads-import-stuck/2402)
**Author:** [@karibu](https://forum.mautic.org/u/karibu)\ **Replies:** 8\ **Last updated:** [December 4, 2017, 9:19am UTC](https://forum.mautic.org/t/large-leads-import-stuck/2402 "2017-12-04T09:19:32Z")
Hi guys, I’m trying to import a lot of 10,000 leads using the CSV import (Very easy by the way), but it stucks at 4800 leads (100 leads per batch) I have actually \>500,000 leads to import (Cross countries), any id… --- ## [2.10.1 & 2.11.0 emails not sending](https://forum.mautic.org/t/2-10-1-2-11-0-emails-not-sending/9815)
**Author:** [@ayayron](https://forum.mautic.org/u/ayayron)\ **Replies:** 7\ **Last updated:** [December 4, 2017, 3:43am UTC](https://forum.mautic.org/t/2-10-1-2-11-0-emails-not-sending/9815 "2017-12-04T03:43:52Z")
Hi, The past 2 versions of Mautic my emails that i send out arn’t sending out anymore. I have done nothing new or changed any settings for when creating an email and adding it to a segment with the contact list of p… --- ## [Unable to Send Campaign Emails](https://forum.mautic.org/t/unable-to-send-campaign-emails/10034)
**Author:** [@viraljadhav](https://forum.mautic.org/u/viraljadhav)\ **Replies:** 3\ **Last updated:** [December 3, 2017, 1:28pm UTC](https://forum.mautic.org/t/unable-to-send-campaign-emails/10034 "2017-12-03T13:28:01Z")
I configured Mautic and added Cron jobs. But Unable to send Campaigns. PHP version 7.0 and Mautic 2.11 Also noticed strange issue. When In go to Config \> Email Settings \> “Send Immediately”. In this case, when I send i… --- ## [Emails not going through](https://forum.mautic.org/t/emails-not-going-through/4267)
**Author:** [@kreemz](https://forum.mautic.org/u/kreemz)\ **Replies:** 27\ **Last updated:** [December 3, 2017, 1:27pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267 "2017-12-03T13:27:07Z")
Hi guys, I’ve installed Mautic 1.4.1 onto a VPS - Beyond Hosting, using Amazon SES (successfully tested email) & have a website on iPage and am using wordpress Divi theme. Did most of the above via you tube and this… --- ## [Segments not updating?](https://forum.mautic.org/t/segments-not-updating/10035)
**Author:** [@ernexto](https://forum.mautic.org/u/ernexto)\ **Replies:** 2\ **Last updated:** [December 3, 2017, 1:23pm UTC](https://forum.mautic.org/t/segments-not-updating/10035 "2017-12-03T13:23:43Z")
Hi, please can somebody help me on my first steps? I have put “test user” tag on 3 of my contacts. Then went to Contact Segments, created a new one with filter tags-\>including-\>“test user”. Then published the segmet an… --- ## [Zapier Integration - Failure](https://forum.mautic.org/t/zapier-integration-failure/10012)
**Author:** [@girishs21](https://forum.mautic.org/u/girishs21)\ **Replies:** 5\ **Last updated:** [December 3, 2017, 1:20pm UTC](https://forum.mautic.org/t/zapier-integration-failure/10012 "2017-12-03T13:20:35Z")
I am trying to integrate Kayako and Mautic with Zapier. When I am trying to connect my mautic account I get this error message. Any clue? --- ## [Email template syntax](https://forum.mautic.org/t/email-template-syntax/10019)
**Author:** [@xpaz](https://forum.mautic.org/u/xpaz)\ **Replies:** 6\ **Last updated:** [December 1, 2017, 3:57pm UTC](https://forum.mautic.org/t/email-template-syntax/10019 "2017-12-01T15:57:55Z")
Hi, What can be done in emails for personalization? I only find the syntax to put a contact field value: {leadfield=fieldname}. Right now I would need a way to insert conditional text, based on the value of a f… --- ## [tracking](https://forum.mautic.org/t/tracking/10031)
**Author:** [@rmox](https://forum.mautic.org/u/rmox)\ **Replies:** 1\ **Last updated:** [December 1, 2017, 1:22pm UTC](https://forum.mautic.org/t/tracking/10031 "2017-12-01T13:22:53Z")
Hi did you solve your tracking prob? --- ## [Amason S3 Plugin](https://forum.mautic.org/t/amason-s3-plugin/10029)
**Author:** [@Sathya\_Murthy\_S](https://forum.mautic.org/u/Sathya_Murthy_S)\ **Replies:** 2\ **Last updated:** [December 1, 2017, 1:12pm UTC](https://forum.mautic.org/t/amason-s3-plugin/10029 "2017-12-01T13:12:45Z")
Is there any documentation on how to set up AWS S3 Plugin, what does it do, and how to test it. can any one help??? --- ## [Suggestions Needed for Error with Email Statistics](https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027)
**Author:** [@iatecluva](https://forum.mautic.org/u/iatecluva)\ **Replies:** 2\ **Last updated:** [December 1, 2017, 10:20am UTC](https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027 "2017-12-01T10:20:29Z")
I noticed that there is data for desktop and phone interaction for individuals who supposedly did not open their email. I don’t want to send follow-up emails to those who already opened their first email. Any workaround … --- ## [Publish at (date/time) in Forms](https://forum.mautic.org/t/publish-at-date-time-in-forms/10025)
**Author:** [@Sathya\_Murthy\_S](https://forum.mautic.org/u/Sathya_Murthy_S)\ **Replies:** 2\ **Last updated:** [December 1, 2017, 9:11am UTC](https://forum.mautic.org/t/publish-at-date-time-in-forms/10025 "2017-12-01T09:11:15Z")
Can any one reply ? At which situation “Publish at (date/time)” is used in Forms ? --- ## [Publish at (date/time) --\> This value is not valid.](https://forum.mautic.org/t/publish-at-date-time-this-value-is-not-valid/9829)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 5\ **Last updated:** [December 1, 2017, 8:40am UTC](https://forum.mautic.org/t/publish-at-date-time-this-value-is-not-valid/9829 "2017-12-01T08:40:40Z")
Every place when I can set a date time to activate a campaign or send one email I selectec the date time wit in the calendar but allways it say This value is not valid. The calendar show this date/time --\> 2017… --- ## [Adding add facebook and twitter image meta tags dynamically in landing page](https://forum.mautic.org/t/adding-add-facebook-and-twitter-image-meta-tags-dynamically-in-landing-page/9691)
**Author:** [@Lucas](https://forum.mautic.org/u/Lucas)\ **Replies:** 3\ **Last updated:** [December 1, 2017, 2:50am UTC](https://forum.mautic.org/t/adding-add-facebook-and-twitter-image-meta-tags-dynamically-in-landing-page/9691 "2017-12-01T02:50:48Z")
Just sharing one way to add facebook and twitter image meta tags dynamically in landing page: Step 01) Add the code bellow in base.html.twig from theme. Note: See in the end of article the meta tags for title and … --- ## [Unattended Install via Command Line](https://forum.mautic.org/t/unattended-install-via-command-line/7116)
**Author:** [@spatialy](https://forum.mautic.org/u/spatialy)\ **Replies:** 5\ **Last updated:** [November 30, 2017, 10:07pm UTC](https://forum.mautic.org/t/unattended-install-via-command-line/7116 "2017-11-30T22:07:19Z")
Hi all We are working on a new docker Mautic image. Right know with are able to install Mautic in the first instance as usual: manual mode via the web install … Now, to scale to more instances we need to rework… --- ## [Facebook contact mapping](https://forum.mautic.org/t/facebook-contact-mapping/7197)
**Author:** [@ronald\_d](https://forum.mautic.org/u/ronald_d)\ **Replies:** 15\ **Last updated:** [November 30, 2017, 5:55pm UTC](https://forum.mautic.org/t/facebook-contact-mapping/7197 "2017-11-30T17:55:59Z")
Hello, I tried to configure the Facebook plugin. I have authorize the app in Facebook. And I have enable the app in Facebook. I use the facebook loginnames in the Facebook field on the contacts. In the plugin I ha… --- ## [campaign publish in mautic](https://forum.mautic.org/t/campaign-publish-in-mautic/10008)
**Author:** [@gauravshukla739](https://forum.mautic.org/u/gauravshukla739)\ **Replies:** 2\ **Last updated:** [November 30, 2017, 1:12pm UTC](https://forum.mautic.org/t/campaign-publish-in-mautic/10008 "2017-11-30T13:12:14Z")
Hello everyone , can some one tell me that how to publish campaign i mautic with free account ,(is it possible ?). actually when i publish the campaign from my account its showing me pending or un-published option only,… --- ## [Using form field for filling tags](https://forum.mautic.org/t/using-form-field-for-filling-tags/10014)
**Author:** [@Antonio\_Lazzari](https://forum.mautic.org/u/Antonio_Lazzari)\ **Replies:** 1\ **Last updated:** [November 30, 2017, 9:50am UTC](https://forum.mautic.org/t/using-form-field-for-filling-tags/10014 "2017-11-30T09:50:15Z")
Hi guys, there is a way to insert tag using form? Not with action. I need users to choice their interest and mautic put them to tags. So any user could put different tags from the same form. Thanks [Previous page](https://forum.mautic.org/c/support/8.md?page=197) [Next page](https://forum.mautic.org/c/support/8.md?page=199)