# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=199 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 200 --- ## [Error 535-5.7.8 not able to send email with google apps](https://forum.mautic.org/t/error-535-5-7-8-not-able-to-send-email-with-google-apps/10010)
**Author:** [@chrismilleresp](https://forum.mautic.org/u/chrismilleresp)\ **Replies:** 2\ **Last updated:** [November 30, 2017, 9:41am UTC](https://forum.mautic.org/t/error-535-5-7-8-not-able-to-send-email-with-google-apps/10010 "2017-11-30T09:41:07Z")
Hi everyone, I wasnt able to send any email. I’m using google apps and my configurations is: SMTP host: smtp.gmail.com SMTP port : 587 SMTP encryption type: TLS And stil doesnt working. The error I recei… --- ## [Error When Adding Fields to Forms](https://forum.mautic.org/t/error-when-adding-fields-to-forms/10013)
**Author:** [@lancemack](https://forum.mautic.org/u/lancemack)\ **Replies:** 2\ **Last updated:** [November 30, 2017, 9:38am UTC](https://forum.mautic.org/t/error-when-adding-fields-to-forms/10013 "2017-11-30T09:38:49Z")
Hey Everyone, I’ve had Mautic installed for about 6 months now and as of today, I’ve had numerous issues. I have the install on a subdomain and I am using Cloudflare as well. Please see this video that I made to try a… --- ## [Sendgrid not working](https://forum.mautic.org/t/sendgrid-not-working/9988)
**Author:** [@dawningtruth](https://forum.mautic.org/u/dawningtruth)\ **Replies:** 5\ **Last updated:** [November 30, 2017, 9:31am UTC](https://forum.mautic.org/t/sendgrid-not-working/9988 "2017-11-30T09:31:37Z")
Hi, I’m trying to make sendgrid work. I have set it up in the system. It connects but does not send a test mail. https://snag.gy/SwhGFy.jpg Can you please assist? PS: I just changed the email add… --- ## [Uncaught TypeError: #\ is not a function](https://forum.mautic.org/t/uncaught-typeerror-object-is-not-a-function/7839)
**Author:** [@psnabe](https://forum.mautic.org/u/psnabe)\ **Replies:** 10\ **Last updated:** [November 29, 2017, 1:35pm UTC](https://forum.mautic.org/t/uncaught-typeerror-object-is-not-a-function/7839 "2017-11-29T13:35:08Z")
Hi I use Joomla and get the following error in the browser console: Code: Uncaught TypeError: # is not a function at Array.forEach (native) at Function.forEach (https://www.xxxxxx.com/media/system/js/moot… --- ## [DKIM problem](https://forum.mautic.org/t/dkim-problem/10009)
**Author:** [@wpon](https://forum.mautic.org/u/wpon)\ **Replies:** 2\ **Last updated:** [November 29, 2017, 11:31am UTC](https://forum.mautic.org/t/dkim-problem/10009 "2017-11-29T11:31:07Z")
Hi Smitione, Based in our forum conversation I would like to ask you if we can discuss this private by email. Can you share your email? Thanks a lot for your time. --- ## [DKIM Signature for Mautic Mails](https://forum.mautic.org/t/dkim-signature-for-mautic-mails/3222)
**Author:** [@smitione](https://forum.mautic.org/u/smitione)\ **Replies:** 12\ **Last updated:** [November 29, 2017, 11:07am UTC](https://forum.mautic.org/t/dkim-signature-for-mautic-mails/3222 "2017-11-29T11:07:34Z")
Hi, i have a VPS to send my newsletter with Mautic. I have CENTOS, PLESK and MAUTIC. All patch are up to date and OPEN DKIM is properly installed. All emails sended by my vps are properly signed with DKIM except fo… --- ## [Mod Rewrite for IIS](https://forum.mautic.org/t/mod-rewrite-for-iis/10006)
**Author:** [@scott](https://forum.mautic.org/u/scott)\ **Replies:** 2\ **Last updated:** [November 29, 2017, 6:29am UTC](https://forum.mautic.org/t/mod-rewrite-for-iis/10006 "2017-11-29T06:29:04Z")
I saw this post https://www.mautic.org/community/index.php/2667-installing-mautic-on-azure-websites/0 and it did not work for me as going to mysite.com still did not forward. What my final web.config looks like is Co… --- ## [The site is currently offline due to encountering an error](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/6957)
**Author:** [@aluidens](https://forum.mautic.org/u/aluidens)\ **Replies:** 7\ **Last updated:** [November 29, 2017, 2:24am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/6957 "2017-11-29T02:24:41Z")
I am experiencing the following navigating to my Mautic (version 2.4 on PHP 5.6.29) installation: The site is currently offline due to encountering an error. If the problem persists, please contact the system admini… --- ## ["email opening" as an optional trigger in campaigns](https://forum.mautic.org/t/email-opening-as-an-optional-trigger-in-campaigns/8909)
**Author:** [@xtremewebsites](https://forum.mautic.org/u/xtremewebsites)\ **Replies:** 3\ **Last updated:** [November 28, 2017, 1:01am UTC](https://forum.mautic.org/t/email-opening-as-an-optional-trigger-in-campaigns/8909 "2017-11-28T01:01:43Z")
Hi there. I have built a campaign already, however I am finding a process very annoying. Currently in order for the next email in the series to be triggered, the user MUST at least open the email, otherwise the rest… --- ## [Internal Server Error](https://forum.mautic.org/t/internal-server-error/8844)
**Author:** [@valvasori](https://forum.mautic.org/u/valvasori)\ **Replies:** 5\ **Last updated:** [November 27, 2017, 9:46pm UTC](https://forum.mautic.org/t/internal-server-error/8844 "2017-11-27T21:46:41Z")
Hi, when I try to install Mautic ver. 2.8.2, this is a error message: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact … --- ## [Open Email Tracking Issues](https://forum.mautic.org/t/open-email-tracking-issues/9018)
**Author:** [@Marshall](https://forum.mautic.org/u/Marshall)\ **Replies:** 3\ **Last updated:** [November 27, 2017, 1:06pm UTC](https://forum.mautic.org/t/open-email-tracking-issues/9018 "2017-11-27T13:06:16Z")
High everyone, We are currently having issues with email open tracking in Mautic. If we make the email and send it by segment tracking works fine. If we make a clone of the email and change it to use in the campaign… --- ## [Cron not working with mautic](https://forum.mautic.org/t/cron-not-working-with-mautic/9733)
**Author:** [@ajfrank](https://forum.mautic.org/u/ajfrank)\ **Replies:** 3\ **Last updated:** [November 27, 2017, 11:45am UTC](https://forum.mautic.org/t/cron-not-working-with-mautic/9733 "2017-11-27T11:45:25Z")
Hello, I keep getting this error:Content-type: text/html Parse error: syntax error, unexpected ‘$result’ (T\_VARIABLE) in /home4/kashrock/public\_html/socialkashmedia/mautic/plugins/MauticCitrixBundle/Helper/Ci… --- ## [Performance issue in admin and tracking code](https://forum.mautic.org/t/performance-issue-in-admin-and-tracking-code/9964)
**Author:** [@xpaz](https://forum.mautic.org/u/xpaz)\ **Replies:** 8\ **Last updated:** [November 26, 2017, 2:21pm UTC](https://forum.mautic.org/t/performance-issue-in-admin-and-tracking-code/9964 "2017-11-26T14:21:49Z")
Hi, I have a severe performance issue using Mautic. The tracking code takes up to 10 seconds to load, and everu page in the admin takes a lopt of time to refresh. The website is running fine, both are located on a dedica… --- ## [campaing builder](https://forum.mautic.org/t/campaing-builder/9973)
**Author:** [@djanghoo](https://forum.mautic.org/u/djanghoo)\ **Replies:** 2\ **Last updated:** [November 26, 2017, 7:42am UTC](https://forum.mautic.org/t/campaing-builder/9973 "2017-11-26T07:42:12Z")
Hi, Thanks for your help concerning my ticket (https://www.mautic.org/community/index.php/8816-campaing-builder-disappeared). So what do I need to send you to check my configuration ? Thank you Franck --- ## [Thrive Leads - API Connection - Empty Mailing Lists](https://forum.mautic.org/t/thrive-leads-api-connection-empty-mailing-lists/8146)
**Author:** [@Slbailey](https://forum.mautic.org/u/Slbailey)\ **Replies:** 7\ **Last updated:** [November 25, 2017, 10:11pm UTC](https://forum.mautic.org/t/thrive-leads-api-connection-empty-mailing-lists/8146 "2017-11-25T22:11:27Z")
OK, running 1.95.14 Thrive Leads and Mautic 2.7.1… I have followed Adam’s instructions to the letter… API connection works (and tested). Yet, when I build the form and try to connect to Mautic via API, My “Choose your m… --- ## [\[SOLVED\] Forms Not Submitting - .js Changes Did Not Work](https://forum.mautic.org/t/solved-forms-not-submitting-js-changes-did-not-work/9984)
**Author:** [@IMspintheweb](https://forum.mautic.org/u/IMspintheweb)\ **Replies:** 1\ **Last updated:** [November 25, 2017, 8:18pm UTC](https://forum.mautic.org/t/solved-forms-not-submitting-js-changes-did-not-work/9984 "2017-11-25T20:18:13Z")
Started tinkering with a self hosted Mautic about 2 months ago - ran into the submit button hanging on “please wait…” Decided to give it another go the other day - new install, latest version (2.11.0) and ran into t… --- ## [Mautic cloud forms not submitting](https://forum.mautic.org/t/mautic-cloud-forms-not-submitting/9982)
**Author:** [@msmahoganey](https://forum.mautic.org/u/msmahoganey)\ **Replies:** 1\ **Last updated:** [November 25, 2017, 7:45pm UTC](https://forum.mautic.org/t/mautic-cloud-forms-not-submitting/9982 "2017-11-25T19:45:33Z")
I’ve been using Mautic Cloud and it stopped working in the summer. I have not made any changes, yet the forms no longer submit and emails are not being sent. I’ve read all the form submission errors, but it doesn’t apply… --- ## [Test Email Works. Email Sent Loses Styling.](https://forum.mautic.org/t/test-email-works-email-sent-loses-styling/9977)
**Author:** [@theatereleven](https://forum.mautic.org/u/theatereleven)\ **Replies:** 5\ **Last updated:** [November 25, 2017, 6:56pm UTC](https://forum.mautic.org/t/test-email-works-email-sent-loses-styling/9977 "2017-11-25T18:56:27Z")
Running into something weird. I’m on Mautic 2.11.0. Create an email that can be sent out to a segment. I’m using code mode and referencing an external style sheet. When save changes and send the test email, all formattin… --- ## [Campaing builder disappeared](https://forum.mautic.org/t/campaing-builder-disappeared/9943)
**Author:** [@djanghoo](https://forum.mautic.org/u/djanghoo)\ **Replies:** 5\ **Last updated:** [November 24, 2017, 9:04pm UTC](https://forum.mautic.org/t/campaing-builder-disappeared/9943 "2017-11-24T21:04:05Z")
Hi, I’ve just installed Mautic which seems great, but I can’t have access to campaign builder enabling to drag and drop when I start setting up a new campaing. So first I have to choose a segment or a form, I can’t sta… --- ## [Parse error: syntax error, unexpected '$result' (T\_VARIABLE)](https://forum.mautic.org/t/parse-error-syntax-error-unexpected-result-t-variable/8240)
**Author:** [@boyan](https://forum.mautic.org/u/boyan)\ **Replies:** 3\ **Last updated:** [November 24, 2017, 8:41pm UTC](https://forum.mautic.org/t/parse-error-syntax-error-unexpected-result-t-variable/8240 "2017-11-24T20:41:57Z")
Hi, I’m new to Mautic and just set up my Cron Jobs. However, I’m getting this error: Parse error: syntax error, unexpected ‘$result’ (T\_VARIABLE) in /home/interac/email.interactiveorb.com/plugins/MauticCitrixBundle/Hel… --- ## [Cron error on new install](https://forum.mautic.org/t/cron-error-on-new-install/6766)
**Author:** [@darrelt](https://forum.mautic.org/u/darrelt)\ **Replies:** 12\ **Last updated:** [November 24, 2017, 8:40pm UTC](https://forum.mautic.org/t/cron-error-on-new-install/6766 "2017-11-24T20:40:25Z")
Greetings. I’m a noob here. I’ve just installed ver 2.3 on a shared server at InMotion Hosting. Nothing cron related is happening. No emails sent, segments not updating, etc. I’m getting cron errors related to CitrixBund… --- ## [Add a contact to a segment or tag from tracking code](https://forum.mautic.org/t/add-a-contact-to-a-segment-or-tag-from-tracking-code/9953)
**Author:** [@xpaz](https://forum.mautic.org/u/xpaz)\ **Replies:** 5\ **Last updated:** [November 24, 2017, 6:46pm UTC](https://forum.mautic.org/t/add-a-contact-to-a-segment-or-tag-from-tracking-code/9953 "2017-11-24T18:46:01Z")
I want to add a contact to a specific segment or set a tag after some action in the website happened. I am already setting custom fields. Is it possible to do it from the Javascript tracking code? Regards, Xavier --- ## [Bulk import CSV recommendations needed 500K contacts](https://forum.mautic.org/t/bulk-import-csv-recommendations-needed-500k-contacts/9934)
**Author:** [@paulc](https://forum.mautic.org/u/paulc)\ **Replies:** 7\ **Last updated:** [November 24, 2017, 4:40pm UTC](https://forum.mautic.org/t/bulk-import-csv-recommendations-needed-500k-contacts/9934 "2017-11-24T16:40:47Z")
We have 500k contacts to bring in. I chunked them into 20k lines in a CSV and started importing. We have about 20 custom fields we are bringing in for these contacts, plus the regular fields for contact address and… --- ## [Mautic stranded time](https://forum.mautic.org/t/mautic-stranded-time/9968)
**Author:** [@liamlogan](https://forum.mautic.org/u/liamlogan)\ **Replies:** 2\ **Last updated:** [November 23, 2017, 6:38pm UTC](https://forum.mautic.org/t/mautic-stranded-time/9968 "2017-11-23T18:38:59Z")
What is the Mautic stranded time? ( Imean EST, IST or any thing Else. I am getting conflicts by the time of scheduling the mail…) --- ## [How to Test Send Email Cron Job](https://forum.mautic.org/t/how-to-test-send-email-cron-job/9962)
**Author:** [@npracht](https://forum.mautic.org/u/npracht)\ **Replies:** 3\ **Last updated:** [November 23, 2017, 2:29pm UTC](https://forum.mautic.org/t/how-to-test-send-email-cron-job/9962 "2017-11-23T14:29:24Z")
Hi, I am new to Mautic. I have read its documentation and it looks that it will help me a lot. I have created campaigns and segments having contacts in it. When I select segments in campaign the issue is contacts ad… --- ## [How to set up a timestamp in a custom field](https://forum.mautic.org/t/how-to-set-up-a-timestamp-in-a-custom-field/9965)
**Author:** [@Rosco](https://forum.mautic.org/u/Rosco)\ **Replies:** 2\ **Last updated:** [November 23, 2017, 2:09pm UTC](https://forum.mautic.org/t/how-to-set-up-a-timestamp-in-a-custom-field/9965 "2017-11-23T14:09:58Z")
Hi, I want to set up a date-/timestamp into a custom field, for example when a contact subscribed with a DOI-process to a segment. How can I do this in mautic? Thanks for your reply. --- ## [500 Error on website after inserting mautic tracking script code](https://forum.mautic.org/t/500-error-on-website-after-inserting-mautic-tracking-script-code/9924)
**Author:** [@Rosco](https://forum.mautic.org/u/Rosco)\ **Replies:** 4\ **Last updated:** [November 23, 2017, 12:35pm UTC](https://forum.mautic.org/t/500-error-on-website-after-inserting-mautic-tracking-script-code/9924 "2017-11-23T12:35:15Z")
Hi, I have installed mautic 2.11.0 on a self-hosted Server with PHP 7.0.23 in a subdomain like service.xyzdomain.com Installation works with no errors, etc. Everything seem to be well… I grabbed the tracking scr… --- ## [Sparkpost bounced email handling](https://forum.mautic.org/t/sparkpost-bounced-email-handling/9963)
**Author:** [@scottrdoel](https://forum.mautic.org/u/scottrdoel)\ **Replies:** 1\ **Last updated:** [November 23, 2017, 9:51am UTC](https://forum.mautic.org/t/sparkpost-bounced-email-handling/9963 "2017-11-23T09:51:57Z")
Hi I am using self hosted and trying to intergrate Sparkpost (). Sending emails is fine, but I am having trouble at the webhook. I have followed your docs and but neither get me ‘success’ when I try to save, with a… --- ## [WP Mautic Form Integrator Plugin](https://forum.mautic.org/t/wp-mautic-form-integrator-plugin/4539)
**Author:** [@karl](https://forum.mautic.org/u/karl)\ **Replies:** 3\ **Last updated:** [November 22, 2017, 9:44pm UTC](https://forum.mautic.org/t/wp-mautic-form-integrator-plugin/4539 "2017-11-22T21:44:25Z")
Hi there, We installed the WP Mautic Form Integrator plugin and set it up as described here. We are then facing an error that says this: Fatal error: Uncaught exception ‘MauticExceptionIncorrectParametersR… --- ## [Submit form return 302 always](https://forum.mautic.org/t/submit-form-return-302-always/7471)
**Author:** [@Lord\_Lukas](https://forum.mautic.org/u/Lord_Lukas)\ **Replies:** 2\ **Last updated:** [November 22, 2017, 7:36pm UTC](https://forum.mautic.org/t/submit-form-return-302-always/7471 "2017-11-22T19:36:40Z")
Hello, I try to to submit data to Mautic Form from external service. For test purpouse I create form with simple data and submit it from CURL. But server always return 302 code with redirect to “/form/message”. I try … [Previous page](https://forum.mautic.org/c/support/8.md?page=198) [Next page](https://forum.mautic.org/c/support/8.md?page=200)