# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=2 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 3 --- ## [The email sending stops, and I don't know why](https://forum.mautic.org/t/the-email-sending-stops-and-i-dont-know-why/38029)
**Author:** [@krasho](https://forum.mautic.org/u/krasho)\ **Replies:** 6\ **Last updated:** [April 3, 2026, 2:31am UTC](https://forum.mautic.org/t/the-email-sending-stops-and-i-dont-know-why/38029 "2026-04-03T02:31:25Z")
Your software My Mautic version is: 7 My PHP version is: 8.3 My Database type and version is: MariaDB 10.11.14-MariaDB-0ubuntu0.24.04.1 Ubuntu 24.04 I installed Mautic via: Docker I’m using Doctrine to queued proces… --- ## [Understanding Active vs Anonymized Contacts in the Mautic Leads Table](https://forum.mautic.org/t/understanding-active-vs-anonymized-contacts-in-the-mautic-leads-table/38032)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [April 2, 2026, 1:31pm UTC](https://forum.mautic.org/t/understanding-active-vs-anonymized-contacts-in-the-mautic-leads-table/38032 "2026-04-02T13:31:43Z")
Hello, M7.0.1 - Test Instance) M6.0.3 - Production Instance While working with Mautic at the database level, I’ve been exploring how different contact states are represented in the leads table. One thing that stood ou… --- ## [Understanding Contact Deletion in Mautic (and Its Impact on Performance)](https://forum.mautic.org/t/understanding-contact-deletion-in-mautic-and-its-impact-on-performance/38015)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 2\ **Last updated:** [April 2, 2026, 9:23am UTC](https://forum.mautic.org/t/understanding-contact-deletion-in-mautic-and-its-impact-on-performance/38015 "2026-04-02T09:23:22Z")
Hello, I’m using Mautic Versions 6.0.2 and 7.0.1 If you’ve spent any time working with Mautic—especially in a testing or staging environment—you may have noticed something unexpected when deleting contacts: they don’t… --- ## [Blank value for selected field when importing csv](https://forum.mautic.org/t/blank-value-for-selected-field-when-importing-csv/38027)
**Author:** [@ivan.totev](https://forum.mautic.org/u/ivan.totev)\ **Replies:** 1\ **Last updated:** [April 2, 2026, 12:53am UTC](https://forum.mautic.org/t/blank-value-for-selected-field-when-importing-csv/38027 "2026-04-02T00:53:02Z")
I am importing 40k of those rows. For about 300 of them it does not like the bundesland value and it is empty. I can see it has been set to this value and then removed. What should I do to fix this? It is weird as it… --- ## [Installing on Windows](https://forum.mautic.org/t/installing-on-windows/38008)
**Author:** [@stew](https://forum.mautic.org/u/stew)\ **Replies:** 2\ **Last updated:** [March 27, 2026, 4:04pm UTC](https://forum.mautic.org/t/installing-on-windows/38008 "2026-03-27T16:04:13Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.0.3 My Database type and version is: MySQL 8.0.3 Your problem My problem is: I am using Mautic in an Windows Server environment with IIS and Custom Obj… --- ## [How can I identify companies without having to add a company field to the form?](https://forum.mautic.org/t/how-can-i-identify-companies-without-having-to-add-a-company-field-to-the-form/37513)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 3\ **Last updated:** [March 26, 2026, 8:16pm UTC](https://forum.mautic.org/t/how-can-i-identify-companies-without-having-to-add-a-company-field-to-the-form/37513 "2026-03-26T20:16:28Z")
Hi. Let’s say I have a form (just a name and email address). I place this form on two websites, website A and website B. Anyone who submits the form on website A will be identified as being from Company A, and anyone … --- ## [Necessary Plugins ... (composer install)](https://forum.mautic.org/t/necessary-plugins-composer-install/37507)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 20, 2026, 4:03pm UTC](https://forum.mautic.org/t/necessary-plugins-composer-install/37507 "2026-03-20T16:03:43Z")
I adjusted my composer.json (v5.2.10) to reduce bloat (plugins and themes I don’t use). I was almost successful except for: mautic/plugin-social and mautic/plugin-tagmanager Are those necessary by core? Or is it due t… --- ## [What’s the Preferred Way to Disable (Most) Caching in Mautic 7 for a Test Instance?](https://forum.mautic.org/t/what-s-the-preferred-way-to-disable-most-caching-in-mautic-7-for-a-test-instance/37495)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 9:59am UTC](https://forum.mautic.org/t/what-s-the-preferred-way-to-disable-most-caching-in-mautic-7-for-a-test-instance/37495 "2026-03-18T09:59:40Z")
Hello, When working with Mautic 7 in a development or test environment, caching can quickly become a source of friction. Changes to templates, configurations, or plugins don’t always appear immediately, leading many new… --- ## [Mautic 7 Logos & Favicon: From Inline SVG to File-Based Assets — What Changed?](https://forum.mautic.org/t/mautic-7-logos-favicon-from-inline-svg-to-file-based-assets-what-changed/37478)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 6:34am UTC](https://forum.mautic.org/t/mautic-7-logos-favicon-from-inline-svg-to-file-based-assets-what-changed/37478 "2026-03-17T06:34:20Z")
Hello, While working with Mautic 6, I noticed that the application’s logos and favicon were embedded directly in the code as inline SVG elements. These appeared in multiple locations across the UI and templates. During… --- ## [Email opening tracking data error](https://forum.mautic.org/t/email-opening-tracking-data-error/37492)
**Author:** [@alexr](https://forum.mautic.org/u/alexr)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 4:20am UTC](https://forum.mautic.org/t/email-opening-tracking-data-error/37492 "2026-03-17T04:20:49Z")
Your software My Mautic version is: 6.0.8 My PHP version is: 8.2 My Database type and version is: MARIADB\_11.4 Your problem My problem is: Email open tracking statistics are inaccurate. For example, in an event wher… --- ## [Mautic 7 Cache Clear: Why Is It So Fast and Silent?](https://forum.mautic.org/t/mautic-7-cache-clear-why-is-it-so-fast-and-silent/37491)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 1:02pm UTC](https://forum.mautic.org/t/mautic-7-cache-clear-why-is-it-so-fast-and-silent/37491 "2026-03-16T13:02:10Z")
Hello, In Mautic 7.0.1, the cache:clear command runs almost instantly with no feedback. Does it still actually clear the cache, or is something missing compared to Mautic 6.0.2 where it gave a success message? Nothing i… --- ## [Mautic's inconsistent recipients for a campaign with to, cc, and bcc emails](https://forum.mautic.org/t/mautics-inconsistent-recipients-for-a-campaign-with-to-cc-and-bcc-emails/37488)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 0\ **Last updated:** [March 16, 2026, 1:47am UTC](https://forum.mautic.org/t/mautics-inconsistent-recipients-for-a-campaign-with-to-cc-and-bcc-emails/37488 "2026-03-16T01:47:58Z")
Your software My Mautic version is: 7.0.1 My PHP version is: PHP 8.3 My Database type and version is: 10.11.14-MariaDB - MariaDB Server Your problem My problem is: unreliable campaign mail delivery These errors are… --- ## [A small guide to send mails using doctrine for queue in Mautic 5](https://forum.mautic.org/t/a-small-guide-to-send-mails-using-doctrine-for-queue-in-mautic-5/33118)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 43\ **Last updated:** [March 15, 2026, 4:00pm UTC](https://forum.mautic.org/t/a-small-guide-to-send-mails-using-doctrine-for-queue-in-mautic-5/33118 "2026-03-15T16:00:19Z")
This is a small guide to configure doctrine to send the queue. Will be in the kb soon But since this was a great pain for me for 2 or 3 weeks I want to share it now for any that finds the same issues I did. I am using … --- ## [Broadcast email stopped after sending exactly 8000 emails](https://forum.mautic.org/t/broadcast-email-stopped-after-sending-exactly-8000-emails/37485)
**Author:** [@krasho](https://forum.mautic.org/u/krasho)\ **Replies:** 1\ **Last updated:** [April 11, 2026, 11:08am UTC](https://forum.mautic.org/t/broadcast-email-stopped-after-sending-exactly-8000-emails/37485 "2026-04-11T11:08:35Z")
Describe the bug Description A broadcast email stopped sending before reaching all recipients. The email was targeting 8,536 contacts, but the sending process stopped after exactly 8,000 emails were sent. The remaining 5… --- ## [Mautic Bounce Handling Issue with Mautic 6.0.6 and AWS SES + AWS SNS](https://forum.mautic.org/t/mautic-bounce-handling-issue-with-mautic-6-0-6-and-aws-ses-aws-sns/36754)
**Author:** [@deepti](https://forum.mautic.org/u/deepti)\ **Replies:** 3\ **Last updated:** [March 13, 2026, 10:47am UTC](https://forum.mautic.org/t/mautic-bounce-handling-issue-with-mautic-6-0-6-and-aws-ses-aws-sns/36754 "2026-03-13T10:47:40Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.2 My Database type and version is: 15.1 MariaDB Your problem My problem is: We have installed Mautic v6.0.6 on a Contabo VPS (Ubuntu 24.04). AWS SES h… --- ## [Custom unsubscribe page will not loaded](https://forum.mautic.org/t/custom-unsubscribe-page-will-not-loaded/28871)
**Author:** [@andreasbs](https://forum.mautic.org/u/andreasbs)\ **Replies:** 4\ **Last updated:** [March 13, 2026, 9:22am UTC](https://forum.mautic.org/t/custom-unsubscribe-page-will-not-loaded/28871 "2026-03-13T09:22:08Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.29 My Database type and version is: mariadb 10.6.12 VPS with ubuntu 22.04 apache 2.4.57 Your problem My problem is that Mautic does not load my cust… --- ## [Process Email queue](https://forum.mautic.org/t/process-email-queue/37474)
**Author:** [@javierxul](https://forum.mautic.org/u/javierxul)\ **Replies:** 3\ **Last updated:** [March 13, 2026, 12:48am UTC](https://forum.mautic.org/t/process-email-queue/37474 "2026-03-13T00:48:45Z")
Your software My Mautic version is: 6.0.2 My PHP version is: 8.3 My Database type and version is: MySQL/MariaDB Your problem My problem is: We’re trying to configure Mautic for queue-based email processing using Symf… --- ## [Mautic Upgrade Issue: M6.0.3 → M7.0.1 Fails with SQL Error and 500 Internal Server Errors](https://forum.mautic.org/t/mautic-upgrade-issue-m6-0-3-m7-0-1-fails-with-sql-error-and-500-internal-server-errors/37469)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 3\ **Last updated:** [March 12, 2026, 2:39pm UTC](https://forum.mautic.org/t/mautic-upgrade-issue-m6-0-3-m7-0-1-fails-with-sql-error-and-500-internal-server-errors/37469 "2026-03-12T14:39:35Z")
Hello, I recently attempted to upgrade my Mautic test instance from 6.0.3 to 7.0.1, but unfortunately the upgrade failed and left the system in a partially broken state. I’m posting here to see if anyone has encountered… --- ## [Mautic 6.0.2 to 6.0.3 Update Can’t DROP INDEX \`mtc\_company\_match\` Error](https://forum.mautic.org/t/mautic-6-0-2-to-6-0-3-update-can-t-drop-index-mtc-company-match-error/36084)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 11\ **Last updated:** [March 12, 2026, 2:32pm UTC](https://forum.mautic.org/t/mautic-6-0-2-to-6-0-3-update-can-t-drop-index-mtc-company-match-error/36084 "2026-03-12T14:32:56Z")
Hello, Mautic update 6.0.3 has recently been released and I have been eager to install it. However when you try and upgrade Mautic 6.0.2 to 6.0.3 then it fails with the same error as this post below. Looks like the … --- ## [Possible Mautic M6 → M6 and M6 → M7 Upgrade Issue Related to Database Table Prefixes](https://forum.mautic.org/t/possible-mautic-m6-m6-and-m6-m7-upgrade-issue-related-to-database-table-prefixes/37472)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [March 11, 2026, 10:21am UTC](https://forum.mautic.org/t/possible-mautic-m6-m6-and-m6-m7-upgrade-issue-related-to-database-table-prefixes/37472 "2026-03-11T10:21:35Z")
Hello, Can I ask everyone in the community who has experienced Mautic upgrade errors—particularly when trying to upgrade M6 from one minor version to another or from M6 to M7 ? If you’ve struggled with the upgrade, cou… --- ## [Mautic 7.0.1 works on my side](https://forum.mautic.org/t/mautic-7-0-1-works-on-my-side/37423)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 11\ **Last updated:** [March 11, 2026, 10:05am UTC](https://forum.mautic.org/t/mautic-7-0-1-works-on-my-side/37423 "2026-03-11T10:05:59Z")
I updatet to from Mautic 6.0.7 to 7.0.1 and on my first view. all is working. Thank all for their work. How updated: Log in via the command line, and change directory to the Mautic directory using the command: cd /y… --- ## [Mautic 7 installation error: “The directory must be writable” (PHP 8.4) – Missing var/logs folder](https://forum.mautic.org/t/mautic-7-installation-error-the-directory-must-be-writable-php-8-4-missing-var-logs-folder/37453)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 3\ **Last updated:** [March 10, 2026, 4:58am UTC](https://forum.mautic.org/t/mautic-7-installation-error-the-directory-must-be-writable-php-8-4-missing-var-logs-folder/37453 "2026-03-10T04:58:18Z")
Your software My Mautic version is: 7x My PHP version is: 8.4 My Database type and version is: Your problem My problem is: While installing Mautic 7 using the recommended Composer method with PHP 8.4, the installer… --- ## [Installation issue with mautic on cPanel](https://forum.mautic.org/t/installation-issue-with-mautic-on-cpanel/37421)
**Author:** [@sabirboi04](https://forum.mautic.org/u/sabirboi04)\ **Replies:** 4\ **Last updated:** [March 7, 2026, 7:50pm UTC](https://forum.mautic.org/t/installation-issue-with-mautic-on-cpanel/37421 "2026-03-07T19:50:26Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I’m not able to install on my server as its require to have at least database MySQL 5.7 and i’ve M… --- ## [How can check and connect mautic database connection?](https://forum.mautic.org/t/how-can-check-and-connect-mautic-database-connection/37452)
**Author:** [@alexbs](https://forum.mautic.org/u/alexbs)\ **Replies:** 1\ **Last updated:** [March 7, 2026, 7:12pm UTC](https://forum.mautic.org/t/how-can-check-and-connect-mautic-database-connection/37452 "2026-03-07T19:12:33Z")
Description: After configuring and starting up the one mautic docker image (mautic:7.0.1-20260303-apache) to run as mautic-web and setting up mariadb docker instance with an user with all rights on the created database a… --- ## [Email campaign not tracking opens](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956)
**Author:** [@christophe9880](https://forum.mautic.org/u/christophe9880)\ **Replies:** 5\ **Last updated:** [March 5, 2026, 6:24am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956 "2026-03-05T06:24:19Z")
We are using Mautic 6.02 but when sending mails, we do not see who opened an email. Somebody else facing the same issue? Version: v6.0.2 --- ## [Web-based Upgrade](https://forum.mautic.org/t/web-based-upgrade/37323)
**Author:** [@izquierda74](https://forum.mautic.org/u/izquierda74)\ **Replies:** 4\ **Last updated:** [February 26, 2026, 11:47am UTC](https://forum.mautic.org/t/web-based-upgrade/37323 "2026-02-26T11:47:26Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.3 I installed Mautic via: command line I got a notice that version 7 is available for upgrading. I was able to puzzle through the initial install and hav… --- ## [Countdown](https://forum.mautic.org/t/countdown/37427)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [February 25, 2026, 2:58pm UTC](https://forum.mautic.org/t/countdown/37427 "2026-02-25T14:58:41Z")
Your software My Mautic version is: v6.0.7 Hello, I see that the countdown block is available in the landing page builder. Is it possiblee to define a specific date ? I can’t find much in the documentation or vid… --- ## [Issue with SendGrid Webhook Callback in Mautic 5: DSN Configuration for Event Processing / "Transport Not Found" Error – Does Mautic 5 Support This by Default or Is a Plugin Required?](https://forum.mautic.org/t/issue-with-sendgrid-webhook-callback-in-mautic-5-dsn-configuration-for-event-processing-transport-not-found-error-does-mautic-5-support-this-by-default-or-is-a-plugin-required/34939)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 3\ **Last updated:** [February 24, 2026, 2:55pm UTC](https://forum.mautic.org/t/issue-with-sendgrid-webhook-callback-in-mautic-5-dsn-configuration-for-event-processing-transport-not-found-error-does-mautic-5-support-this-by-default-or-is-a-plugin-required/34939 "2026-02-24T14:55:33Z")
Your software My Mautic version is:5.4.35 My PHP version is:8.1.2 My Database type and version is: Your problem My problem is: I have configured SendGrid in the email DSN settings. In my SendGrid account, I set up… --- ## [New install of v7 with existing database](https://forum.mautic.org/t/new-install-of-v7-with-existing-database/37416)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 1\ **Last updated:** [February 24, 2026, 4:55am UTC](https://forum.mautic.org/t/new-install-of-v7-with-existing-database/37416 "2026-02-24T04:55:57Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.2.30 My Database type and version is: MariaDB 10.6.25 I installed Mautic via: Composer Your problem I would like to do a clean install of v7 but use my… --- ## [Segment grows but sending is stuck on september](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396)
**Author:** [@ggrey](https://forum.mautic.org/u/ggrey)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:46pm UTC](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396 "2026-02-20T14:46:40Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.1 My Database type and version is: 11.2.6-MariaDB-ubu2204 Your problem My problem is: Hi, I have noticed that since upgrading to v6 from 5 back in sept… [Previous page](https://forum.mautic.org/c/support/8.md?page=1) [Next page](https://forum.mautic.org/c/support/8.md?page=3)