# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=20 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 21 --- ## [Bulk removal of "Do not contact"](https://forum.mautic.org/t/bulk-removal-of-do-not-contact/8584)
**Author:** [@chenlev](https://forum.mautic.org/u/chenlev)\ **Replies:** 9\ **Last updated:** [January 10, 2025, 10:38am UTC](https://forum.mautic.org/t/bulk-removal-of-do-not-contact/8584 "2025-01-10T10:38:25Z")
I accidentally marked (manually) people as “do not contact” using import Now I try to import the list with “do not contact” set to 0, but it has no effect Any help? Chen --- ## [Mautic 5 authentication from n8n](https://forum.mautic.org/t/mautic-5-authentication-from-n8n/34566)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 3\ **Last updated:** [January 9, 2025, 8:34pm UTC](https://forum.mautic.org/t/mautic-5-authentication-from-n8n/34566 "2025-01-09T20:34:16Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: MariaDb 10.5.27 Your problem My problem is: I’m trying to authenticate from n8n into Mautic. I have no problems au… --- ## [Mautic REST-API returns 500 since update to 5.2.1](https://forum.mautic.org/t/mautic-rest-api-returns-500-since-update-to-5-2-1/34699)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 1\ **Last updated:** [January 9, 2025, 8:01pm UTC](https://forum.mautic.org/t/mautic-rest-api-returns-500-since-update-to-5-2-1/34699 "2025-01-09T20:01:03Z")
My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: 8.0.40 MySQL Regardless of which endpoint i connect to, i get this in return: curl http://apiuser:apipassword@localhost/api/conta… --- ## [Landing page save Error Your request could not be processed, please try again on softaculous](https://forum.mautic.org/t/landing-page-save-error-your-request-could-not-be-processed-please-try-again-on-softaculous/32079)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 6\ **Last updated:** [January 9, 2025, 5:52pm UTC](https://forum.mautic.org/t/landing-page-save-error-your-request-could-not-be-processed-please-try-again-on-softaculous/32079 "2025-01-09T17:52:43Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem My problem is: Error: Your request c… --- ## [Mautic 5 hosting on Platform.sh?](https://forum.mautic.org/t/mautic-5-hosting-on-platform-sh/34683)
**Author:** [@ultimike](https://forum.mautic.org/u/ultimike)\ **Replies:** 1\ **Last updated:** [January 8, 2025, 3:52pm UTC](https://forum.mautic.org/t/mautic-5-hosting-on-platform-sh/34683 "2025-01-08T15:52:01Z")
Your software My Mautic version is: 5 My PHP version is: 8.3 My Database type and version is: MariaDb 11.4 Your problem My problem is: Trying to figure out how to host Mautic 5 on Platform.sh hosting. Has anyone be… --- ## [Send scheduled broadcasts not working](https://forum.mautic.org/t/send-scheduled-broadcasts-not-working/34675)
**Author:** [@Tautvydas](https://forum.mautic.org/u/Tautvydas)\ **Replies:** 1\ **Last updated:** [January 8, 2025, 8:22am UTC](https://forum.mautic.org/t/send-scheduled-broadcasts-not-working/34675 "2025-01-08T08:22:05Z")
Your software My Mautic version is: 5.2.1 My PHP version is: PHP/8.1.31 My Database type and version is: mysql:9.1.0 Your problem I am trying to send a segment email following the Send Scheduled Broadcasts (Segment … --- ## [Unsubscribe Text using wrong domain address](https://forum.mautic.org/t/unsubscribe-text-using-wrong-domain-address/34677)
**Author:** [@c-speed](https://forum.mautic.org/u/c-speed)\ **Replies:** 1\ **Last updated:** [January 8, 2025, 6:30am UTC](https://forum.mautic.org/t/unsubscribe-text-using-wrong-domain-address/34677 "2025-01-08T06:30:55Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.3 My Database type and version is: Mysql 8.0.40 Your problem I have a second business that I’d like to use on my existing Mautic installation. Each bus… --- ## [Segment email sent to same contacts multiple times](https://forum.mautic.org/t/segment-email-sent-to-same-contacts-multiple-times/34444)
**Author:** [@jgordon](https://forum.mautic.org/u/jgordon)\ **Replies:** 4\ **Last updated:** [January 7, 2025, 8:43pm UTC](https://forum.mautic.org/t/segment-email-sent-to-same-contacts-multiple-times/34444 "2025-01-07T20:43:50Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.24 My Database type and version is: 11.4.3 MariaDB I am using Mautic to at the point exclusively send segment emails. I am using the etailors\_amazon\_se… --- ## [Bounce mail not processed (big inbox)](https://forum.mautic.org/t/bounce-mail-not-processed-big-inbox/34659)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [January 7, 2025, 3:48pm UTC](https://forum.mautic.org/t/bounce-mail-not-processed-big-inbox/34659 "2025-01-07T15:48:25Z")
Hello, i have a dockerized setup of mautic, so container “mautic\_cron” handles all stuff like checking for bounce mails. The bounce mailbox is accessed by IMAP from Mautic. Because of a configuration problem it was not … --- ## [Another failed upgrade (4.3.1) on stuck database migration, SQL syntax error](https://forum.mautic.org/t/another-failed-upgrade-4-3-1-on-stuck-database-migration-sql-syntax-error/24254)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 8\ **Last updated:** [January 7, 2025, 10:51am UTC](https://forum.mautic.org/t/another-failed-upgrade-4-3-1-on-stuck-database-migration-sql-syntax-error/24254 "2025-01-07T10:51:44Z")
Your software My PHP version is : 7.4.29 My MySQL/MariaDB version is : 10.3.34-MariaDB, pdo\_mysql Updating/Installing Errors I am: Updating to 4.3.1 hoping it would fix a failed 4.2.2 upgrade) Upgrading/installing v… --- ## [Mautic 5.2.1 - API Calls returning error 500 when data is present](https://forum.mautic.org/t/mautic-5-2-1-api-calls-returning-error-500-when-data-is-present/34572)
**Author:** [@jambre](https://forum.mautic.org/u/jambre)\ **Replies:** 3\ **Last updated:** [January 7, 2025, 7:25am UTC](https://forum.mautic.org/t/mautic-5-2-1-api-calls-returning-error-500-when-data-is-present/34572 "2025-01-07T07:25:18Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2 My Database type and version is: MariaDB 11.4.4, client 15.2 for debian-linux-gnu Your problem My problem is: API Erroring 500 when data exists. I re… --- ## [Froala Editor Icons Missing](https://forum.mautic.org/t/froala-editor-icons-missing/34654)
**Author:** [@jwohlers](https://forum.mautic.org/u/jwohlers)\ **Replies:** 1\ **Last updated:** [January 6, 2025, 7:18pm UTC](https://forum.mautic.org/t/froala-editor-icons-missing/34654 "2025-01-06T19:18:41Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2.26 My Database type and version is: 10.11.9-MariaDB Your problem My problem is: After enabling “froala” for editing legacy emails I discovered taht n… --- ## [Set the email FROM address by Campaign](https://forum.mautic.org/t/set-the-email-from-address-by-campaign/34631)
**Author:** [@johnm](https://forum.mautic.org/u/johnm)\ **Replies:** 5\ **Last updated:** [January 6, 2025, 5:41am UTC](https://forum.mautic.org/t/set-the-email-from-address-by-campaign/34631 "2025-01-06T05:41:35Z")
Your software • My Mautic version is: 4.4.x • My PHP version is: 7.4.33 • \*\*My Database type and version is: MySQL MariaDB 10.6.20 (I think) My Issue: We want to be able to choose the FROM address for each campaign … --- ## [How can I configure Mautic to send emails from multiple domains?](https://forum.mautic.org/t/how-can-i-configure-mautic-to-send-emails-from-multiple-domains/31232)
**Author:** [@integration](https://forum.mautic.org/u/integration)\ **Replies:** 3\ **Last updated:** [January 5, 2025, 5:17am UTC](https://forum.mautic.org/t/how-can-i-configure-mautic-to-send-emails-from-multiple-domains/31232 "2025-01-05T05:17:24Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4 My Database type and version is: MySQL I work in sales operations and we have had success with cold email campaigns. We recently started using Mautic and… --- ## [Error 500 / No Font or other UI elements](https://forum.mautic.org/t/error-500-no-font-or-other-ui-elements/34616)
**Author:** [@jwohlers](https://forum.mautic.org/u/jwohlers)\ **Replies:** 3\ **Last updated:** [January 4, 2025, 10:13am UTC](https://forum.mautic.org/t/error-500-no-font-or-other-ui-elements/34616 "2025-01-04T10:13:02Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2.26 My Database type and version is: MariaDB 10.11.9 Your problem My problem is: After upgrading I am unable to get Mautic to load the font files, no… --- ## [Import contact csv file failed](https://forum.mautic.org/t/import-contact-csv-file-failed/34505)
**Author:** [@peterhai](https://forum.mautic.org/u/peterhai)\ **Replies:** 2\ **Last updated:** [January 4, 2025, 1:50am UTC](https://forum.mautic.org/t/import-contact-csv-file-failed/34505 "2025-01-04T01:50:58Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8 My Database type and version is: Your problem My problem is: Import contact csv file failed These errors are showing in the log: Import 617 with 3078 … --- ## [Mautic 5 Cronjob](https://forum.mautic.org/t/mautic-5-cronjob/34583)
**Author:** [@ips](https://forum.mautic.org/u/ips)\ **Replies:** 2\ **Last updated:** [January 3, 2025, 12:49pm UTC](https://forum.mautic.org/t/mautic-5-cronjob/34583 "2025-01-03T12:49:12Z")
Your software My Mautic version is:5.2.1 My PHP version is:8.3.14 My Database type and version is:MySQL 8.0 - SSD Your problem My problem is: Mein Problem ist, das Cornjob-Fehlermeldung ausgegeben werden: php cons… --- ## [Mautic only sent the newsletter to 60% of subscribers](https://forum.mautic.org/t/mautic-only-sent-the-newsletter-to-60-of-subscribers/34609)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 0\ **Last updated:** [January 3, 2025, 12:43am UTC](https://forum.mautic.org/t/mautic-only-sent-the-newsletter-to-60-of-subscribers/34609 "2025-01-03T00:43:21Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 8.0 My Database type and version is: MySQL Your problem My problem is: Hello, I use Mautic to send my newsletter. It was working fine, and I only had 15… --- ## [How do you see who removed themself from a segment?](https://forum.mautic.org/t/how-do-you-see-who-removed-themself-from-a-segment/34607)
**Author:** [@gvfreeman](https://forum.mautic.org/u/gvfreeman)\ **Replies:** 0\ **Last updated:** [January 2, 2025, 8:18pm UTC](https://forum.mautic.org/t/how-do-you-see-who-removed-themself-from-a-segment/34607 "2025-01-02T20:18:17Z")
Your software My Mautic version is: 4.4.13 Your problem I sent one email to a number of segments. A contact can remove themselves via the preference center. This graph shows someone unsubscribed. Is there any way to t… --- ## [Custom Form Theme not loading with JavaScript embedding](https://forum.mautic.org/t/custom-form-theme-not-loading-with-javascript-embedding/34602)
**Author:** [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Replies:** 0\ **Last updated:** [January 2, 2025, 6:05pm UTC](https://forum.mautic.org/t/custom-form-theme-not-loading-with-javascript-embedding/34602 "2025-01-02T18:05:08Z")
Software My Mautic version is: 5.1.1 My PHP version is: 8.1 Problem My problem is: I am developing a custom form theme and facing an issue where the custom CSS I created works perfectly when the form is embedded as a… --- ## [Udate to 4.2 runs into ERR\_TOO\_MANY\_REDIRECTS](https://forum.mautic.org/t/udate-to-4-2-runs-into-err-too-many-redirects/23277)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 10\ **Last updated:** [January 2, 2025, 1:38pm UTC](https://forum.mautic.org/t/udate-to-4-2-runs-into-err-too-many-redirects/23277 "2025-01-02T13:38:50Z")
Your software My Mautic version is: 4.2 My PHP version is: PHP 7.4.28 My Database type and version is: Ver 15.1 Distrib 10.5.12-MariaDB, for debian-linux-gnu (x86\_64) Your problem My problem is: ERR\_TOO\_MANY\_REDIREC… --- ## [Mautic test email loading error](https://forum.mautic.org/t/mautic-test-email-loading-error/34530)
**Author:** [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Replies:** 7\ **Last updated:** [January 2, 2025, 1:23pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530 "2025-01-02T13:23:18Z")
My problem is: I am experiencing an issue where the “Send Test Email” option in Mautic appears to load briefly when clicked but then stops without completing the action or displaying further options. Additionally, I en… --- ## [Mautic API Authentication problem](https://forum.mautic.org/t/mautic-api-authentication-problem/31926)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 2\ **Last updated:** [January 1, 2025, 11:34am UTC](https://forum.mautic.org/t/mautic-api-authentication-problem/31926 "2025-01-01T11:34:22Z")
Your software My Mautic version is: v4.4.11 My PHP version is: 7.4.33 My Database type and version is: Percona Ver 8.0.33-25 Your problem My problem is: I have a strange problem. I am trying to connect to the API, … --- ## [Oauth2 Integration with n8n Error: connect ECONNREFUSED](https://forum.mautic.org/t/oauth2-integration-with-n8n-error-connect-econnrefused/30693)
**Author:** [@elmamot](https://forum.mautic.org/u/elmamot)\ **Replies:** 1\ **Last updated:** [December 30, 2024, 4:41pm UTC](https://forum.mautic.org/t/oauth2-integration-with-n8n-error-connect-econnrefused/30693 "2024-12-30T16:41:12Z")
My Mautic version is: My PHP version is: 4.4.9 - app/prod My Database type and version is: percona/percona-server: My problem is: I keep trying to connect n8n to mautic over Oauth2 and it keeps failing, I am using doc… --- ## [How to send webinar reminder emails 2 hours before event (with flexible date-time)](https://forum.mautic.org/t/how-to-send-webinar-reminder-emails-2-hours-before-event-with-flexible-date-time/34424)
**Author:** [@samuelfk](https://forum.mautic.org/u/samuelfk)\ **Replies:** 5\ **Last updated:** [December 30, 2024, 1:53pm UTC](https://forum.mautic.org/t/how-to-send-webinar-reminder-emails-2-hours-before-event-with-flexible-date-time/34424 "2024-12-30T13:53:23Z")
Hi, I’m trying to build a flexible webinar system which: Store the webinar date-time in a custom field names “event\_date\_time” Use this to send reminder emails 1 day before and Zoom link 2 hours before event starts I… --- ## [MAUTIC 5 DINAMIC CONTENT](https://forum.mautic.org/t/mautic-5-dinamic-content/34531)
**Author:** [@emailtoall](https://forum.mautic.org/u/emailtoall)\ **Replies:** 2\ **Last updated:** [December 30, 2024, 1:39am UTC](https://forum.mautic.org/t/mautic-5-dinamic-content/34531 "2024-12-30T01:39:11Z")
Your software My Mautic version is: 5 My PHP version is: 8.3.14 My Database type and version is: mariadb 10.11.8-MariaDB-deb12 Your problem My problem is: Is dynamic content in mautic 5 It seems that the toke… --- ## [Mautic - iRedMail, Autoresponses not recived](https://forum.mautic.org/t/mautic-iredmail-autoresponses-not-recived/21688)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 3\ **Last updated:** [December 28, 2024, 3:12pm UTC](https://forum.mautic.org/t/mautic-iredmail-autoresponses-not-recived/21688 "2024-12-28T15:12:01Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4.25 My Database type and version is: MariaDB 10.3.31 iRedMail installation iRedMail version: 1.4.2 Linux/BSD distribution name and version: Ubuntu 20.0… --- ## [Bounces emails don't go to bounce segment but new mail folders created instead](https://forum.mautic.org/t/bounces-emails-dont-go-to-bounce-segment-but-new-mail-folders-created-instead/27374)
**Author:** [@moderns](https://forum.mautic.org/u/moderns)\ **Replies:** 2\ **Last updated:** [December 28, 2024, 2:11pm UTC](https://forum.mautic.org/t/bounces-emails-dont-go-to-bounce-segment-but-new-mail-folders-created-instead/27374 "2024-12-28T14:11:12Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.4.33 My Database type and version is: 10.5.15-MariaDB-1:10.5.15+maria~focal-log OS: Ubuntu 20.04 LTS Mail service: iRedMail Your problem My problem i… --- ## [Mautic worker + cron interaction](https://forum.mautic.org/t/mautic-worker-cron-interaction/34508)
**Author:** [@henryspencer](https://forum.mautic.org/u/henryspencer)\ **Replies:** 4\ **Last updated:** [December 26, 2024, 4:33pm UTC](https://forum.mautic.org/t/mautic-worker-cron-interaction/34508 "2024-12-26T16:33:56Z")
Your software My Mautic version is: 5.2.1 (docker: mautic/mautic:5.2.1-apache) My PHP version is: 8.1 My Database type and version is: mysql 8.4 I’m trying to understand why the documentation (Configuring Doctrine fo… --- ## [Mautic stops working (after 2+ weeks) after configuration changes, numerous attempts at installs, error 'Parameter "S" must be defined'](https://forum.mautic.org/t/mautic-stops-working-after-2-weeks-after-configuration-changes-numerous-attempts-at-installs-error-parameter-s-must-be-defined/25555)
**Author:** [@chicagogregg](https://forum.mautic.org/u/chicagogregg)\ **Replies:** 4\ **Last updated:** [December 26, 2024, 1:43pm UTC](https://forum.mautic.org/t/mautic-stops-working-after-2-weeks-after-configuration-changes-numerous-attempts-at-installs-error-parameter-s-must-be-defined/25555 "2024-12-26T13:43:09Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 8.0 My Database type and version is: MySQL 8.0.28 Your problem My problem is: Install/Config changes eventually causes “The site is currently offline due … [Previous page](https://forum.mautic.org/c/support/8.md?page=19) [Next page](https://forum.mautic.org/c/support/8.md?page=21)