# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=200 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 201 --- ## [Field Mapping not working with Twitter Plugin](https://forum.mautic.org/t/field-mapping-not-working-with-twitter-plugin/9957)
**Author:** [@Phil\_Veloso](https://forum.mautic.org/u/Phil_Veloso)\ **Replies:** 2\ **Last updated:** [November 22, 2017, 5:35pm UTC](https://forum.mautic.org/t/field-mapping-not-working-with-twitter-plugin/9957 "2017-11-22T17:35:53Z")
Hello, The field mapping function is not working for me. I have mapped the location and description to two new customer fields but they not pull through. Furthermore, the location is mapping to the country… --- ## [Mautic 2.11.0 Installation Error](https://forum.mautic.org/t/mautic-2-11-0-installation-error/9941)
**Author:** [@webslang](https://forum.mautic.org/u/webslang)\ **Replies:** 4\ **Last updated:** [November 22, 2017, 3:06pm UTC](https://forum.mautic.org/t/mautic-2-11-0-installation-error/9941 "2017-11-22T15:06:04Z")
Hello guys, I’m having issues installing mautic 2.11.0, I’m receiving the following error: \[2017-11-21 00:06:51\] mautic.ERROR: SCHEMA ERROR: An exception occurred while executing ‘SELECT f.alias, f.is\_unique\_id… --- ## [Running Mautic locally](https://forum.mautic.org/t/running-mautic-locally/1492)
**Author:** [@larach](https://forum.mautic.org/u/larach)\ **Replies:** 13\ **Last updated:** [November 22, 2017, 6:27am UTC](https://forum.mautic.org/t/running-mautic-locally/1492 "2017-11-22T06:27:57Z")
Hello, I am trying to install Mautic locally on my pc to be able to try it. Can someone help me with the steps and the prerequisites needed and how to do that? Thanks, Lara --- ## [Trouble with Segment Filters](https://forum.mautic.org/t/trouble-with-segment-filters/9925)
**Author:** [@chris\_videomi](https://forum.mautic.org/u/chris_videomi)\ **Replies:** 4\ **Last updated:** [November 22, 2017, 5:03am UTC](https://forum.mautic.org/t/trouble-with-segment-filters/9925 "2017-11-22T05:03:34Z")
I’m setting up a fairly simple campaign for an e-learning site with one large course. My lists have just a handful of segments. Customers can sign up for more product information, for a free trial or they can sign-up for… --- ## [Campaigns and Emails won't trigger](https://forum.mautic.org/t/campaigns-and-emails-wont-trigger/9933)
**Author:** [@chris\_videomi](https://forum.mautic.org/u/chris_videomi)\ **Replies:** 4\ **Last updated:** [November 22, 2017, 5:01am UTC](https://forum.mautic.org/t/campaigns-and-emails-wont-trigger/9933 "2017-11-22T05:01:48Z")
I have a new installation on a Digital Ocean server administered by Cloudways. I have just about everything setup and working, including forms from Woocommerce that are passing quite a lot of custom information. However,… --- ## [Segment is not giving the count](https://forum.mautic.org/t/segment-is-not-giving-the-count/8262)
**Author:** [@nerses](https://forum.mautic.org/u/nerses)\ **Replies:** 3\ **Last updated:** [November 21, 2017, 10:27pm UTC](https://forum.mautic.org/t/segment-is-not-giving-the-count/8262 "2017-11-21T22:27:56Z")
Hi all! My segmentation seems to be giving inaccurate results. For example, I created the segment targeting the contacts aged 30 and above. I made sure that in my database Age is specified for all the contacts. I’ve foll… --- ## [Setting not being saved](https://forum.mautic.org/t/setting-not-being-saved/9931)
**Author:** [@m.abumusa](https://forum.mautic.org/u/m.abumusa)\ **Replies:** 2\ **Last updated:** [November 21, 2017, 7:14pm UTC](https://forum.mautic.org/t/setting-not-being-saved/9931 "2017-11-21T19:14:57Z")
I have a mautic installation based on bitnami settings for an unknown reason when I add Google tag manger to the configuration page it does not get saved. I checked if the values are being passed and they were and c… --- ## [How to connect third party apps like SUMOME to mautic?](https://forum.mautic.org/t/how-to-connect-third-party-apps-like-sumome-to-mautic/3027)
**Author:** [@pramodgeorge](https://forum.mautic.org/u/pramodgeorge)\ **Replies:** 6\ **Last updated:** [November 20, 2017, 1:35pm UTC](https://forum.mautic.org/t/how-to-connect-third-party-apps-like-sumome-to-mautic/3027 "2017-11-20T13:35:07Z")
How to Connect apps like sumome to mautic? I want to collect leads using sumome’s techniques and send it to a mautic list. How is this possible? --- ## [cron jobs setup](https://forum.mautic.org/t/cron-jobs-setup/9887)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 4\ **Last updated:** [November 20, 2017, 9:59am UTC](https://forum.mautic.org/t/cron-jobs-setup/9887 "2017-11-20T09:59:17Z")
Hello peter can you check my cron jobs its set up right or not. --- ## [Bulk-Import Contacts Via REST API](https://forum.mautic.org/t/bulk-import-contacts-via-rest-api/9785)
**Author:** [@oday.f](https://forum.mautic.org/u/oday.f)\ **Replies:** 2\ **Last updated:** [November 20, 2017, 7:54am UTC](https://forum.mautic.org/t/bulk-import-contacts-via-rest-api/9785 "2017-11-20T07:54:43Z")
I am trying to add/edit contacts via The REST API. I have a large number of contacts that should be added or updated. The Add Contact API is too slow to insert that large number which may reach 50000 or more. Is there an… --- ## [Sending emails in batches](https://forum.mautic.org/t/sending-emails-in-batches/4799)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 4\ **Last updated:** [November 19, 2017, 12:23pm UTC](https://forum.mautic.org/t/sending-emails-in-batches/4799 "2017-11-19T12:23:42Z")
Hi, I would like to send emails in batches. Basically I have approx. 10,000 contacts and I would like to have the server to send 500 emails per 30 mins until it finish. I had setup the below in Email Settings. Just … --- ## [HELP! Site is Offline!](https://forum.mautic.org/t/help-site-is-offline/4645)
**Author:** [@luisramosbcn](https://forum.mautic.org/u/luisramosbcn)\ **Replies:** 5\ **Last updated:** [November 19, 2017, 12:15pm UTC](https://forum.mautic.org/t/help-site-is-offline/4645 "2017-11-19T12:15:38Z")
I’ve had this error in the log, and the site is currently offline. I guess no emails will be stored in the database while this happens. Can you help me please? PS: I’ve just deleted the cache folder contents, as rea… --- ## [Segment Counts are Wrong](https://forum.mautic.org/t/segment-counts-are-wrong/9926)
**Author:** [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\ **Replies:** 1\ **Last updated:** [November 18, 2017, 6:04pm UTC](https://forum.mautic.org/t/segment-counts-are-wrong/9926 "2017-11-18T18:04:31Z")
I’ve put off posting on this long enough to make sure it’s not just me. It’s not just me. Mautic does not calculate segment totals and membership correctly. I created three groups: One (everyone active) contain… --- ## [Only 1 point added](https://forum.mautic.org/t/only-1-point-added/7730)
**Author:** [@mihai](https://forum.mautic.org/u/mihai)\ **Replies:** 2\ **Last updated:** [November 17, 2017, 2:29pm UTC](https://forum.mautic.org/t/only-1-point-added/7730 "2017-11-17T14:29:53Z")
Hi, I am running Mautic self installation. I setup actions to add Points when a from is submitted. In the example below +10 should be added: When I run a test - I see the point action triggered in the c… --- ## [Hosting Question(s)](https://forum.mautic.org/t/hosting-question-s/9919)
**Author:** [@ScalableB2B](https://forum.mautic.org/u/ScalableB2B)\ **Replies:** 2\ **Last updated:** [November 17, 2017, 7:56am UTC](https://forum.mautic.org/t/hosting-question-s/9919 "2017-11-17T07:56:26Z")
Hello, My site is hosted via Webflow and I don’t believe I can access the CPANEL. I assume this means I have to get a separate hosting server for Mautic, which is fine. My question is, do I put in my current do… --- ## [Campaign emails are getting delay to send from mautic](https://forum.mautic.org/t/campaign-emails-are-getting-delay-to-send-from-mautic/9907)
**Author:** [@sathish](https://forum.mautic.org/u/sathish)\ **Replies:** 3\ **Last updated:** [November 16, 2017, 1:34pm UTC](https://forum.mautic.org/t/campaign-emails-are-getting-delay-to-send-from-mautic/9907 "2017-11-16T13:34:25Z")
Hi Guys, We have installed the "Mautic Powered by Bitnami " in the Amazon. We have configured all the email settings through the Amazon SES, and we have used the bluehost email fro from address. Now we ha… --- ## [Unable to import Contacts](https://forum.mautic.org/t/unable-to-import-contacts/9912)
**Author:** [@Yogita](https://forum.mautic.org/u/Yogita)\ **Replies:** 4\ **Last updated:** [November 16, 2017, 7:59am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912 "2017-11-16T07:59:20Z")
Hi All, I have been trying to upload a CSV file with 29 contacts over the last 2 days but in vain. Its just showing the import is in progress for over 1 hour (maybe till infinity if we dont close the window). The CS… --- ## [Saving an email in a campaign does not work: Cannot read property 'toLowerCase' of undefined](https://forum.mautic.org/t/saving-an-email-in-a-campaign-does-not-work-cannot-read-property-tolowercase-of-undefined/9915)
**Author:** [@annoure](https://forum.mautic.org/u/annoure)\ **Replies:** 1\ **Last updated:** [November 15, 2017, 3:18pm UTC](https://forum.mautic.org/t/saving-an-email-in-a-campaign-does-not-work-cannot-read-property-tolowercase-of-undefined/9915 "2017-11-15T15:18:33Z")
hello i downloaded the v.2.11.0 version of mautic. I have an error. When I try to create a reply email to my subscribers. I design the mail, but when I try to save it. He does not want. Here is the errator in the chrome … --- ## [Import updates many contacts instead of inserting them](https://forum.mautic.org/t/import-updates-many-contacts-instead-of-inserting-them/9914)
**Author:** [@luka](https://forum.mautic.org/u/luka)\ **Replies:** 1\ **Last updated:** [November 15, 2017, 2:57pm UTC](https://forum.mautic.org/t/import-updates-many-contacts-instead-of-inserting-them/9914 "2017-11-15T14:57:38Z")
Using clean install of Mautic 2.10 (new database, key correctly placed on email field by Mautic and custom fields were not edited), I’ve imported a large database of about 250.000 unique email addresses via cron job (no … --- ## [Mautic - OpenCart integration](https://forum.mautic.org/t/mautic-opencart-integration/9708)
**Author:** [@jester](https://forum.mautic.org/u/jester)\ **Replies:** 6\ **Last updated:** [November 15, 2017, 11:17am UTC](https://forum.mautic.org/t/mautic-opencart-integration/9708 "2017-11-15T11:17:31Z")
Dear colleagues, I’ve spent some time already trying to properly integrate those two systems - Mautic and OpenCart. We have a few large websites built on OpenCart and are very interested to integrate those products. … --- ## [Problems with Avada WP Theme and Forms](https://forum.mautic.org/t/problems-with-avada-wp-theme-and-forms/9874)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [November 14, 2017, 10:40pm UTC](https://forum.mautic.org/t/problems-with-avada-wp-theme-and-forms/9874 "2017-11-14T22:40:45Z")
Hi, Is anyone using the Avada WordPress theme? I am not able to embed Mautic forms on pages or blogposts using either the JS or the WP Mautic plugin or the manual methods. Thanks, Peter --- ## [Import Contact: Unable to read the imported csv file.](https://forum.mautic.org/t/import-contact-unable-to-read-the-imported-csv-file/9624)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 10\ **Last updated:** [November 14, 2017, 10:00pm UTC](https://forum.mautic.org/t/import-contact-unable-to-read-the-imported-csv-file/9624 "2017-11-14T22:00:54Z")
Hi guys need help on importing contacts, got this error: Unable to read the imported csv file. I tried to another Mautic installation and it works. But importing contact doesn’t work on one of my Mautic sites. Fro… --- ## ["Site is currently offline" error message in the dashboard](https://forum.mautic.org/t/site-is-currently-offline-error-message-in-the-dashboard/9904)
**Author:** [@evrentekin](https://forum.mautic.org/u/evrentekin)\ **Replies:** 2\ **Last updated:** [November 14, 2017, 5:44pm UTC](https://forum.mautic.org/t/site-is-currently-offline-error-message-in-the-dashboard/9904 "2017-11-14T17:44:38Z")
Hi everyone, Everytime I login to Mautic dashboard , I am greeted with the following error message: When I reload the page, my dashboard loads normally. In the log files, I see the following: \[2… --- ## [Conditional Logic in Form](https://forum.mautic.org/t/conditional-logic-in-form/9891)
**Author:** [@JamesN](https://forum.mautic.org/u/JamesN)\ **Replies:** 3\ **Last updated:** [November 14, 2017, 3:46pm UTC](https://forum.mautic.org/t/conditional-logic-in-form/9891 "2017-11-14T15:46:14Z")
I was wondering if there’s a way to implement conditional logic into a form. I would like to have an additional required field (such as phone number) display if a lead selects a specific checkbox. Is this possible and if… --- ## [SSL Read error](https://forum.mautic.org/t/ssl-read-error/9900)
**Author:** [@Bram](https://forum.mautic.org/u/Bram)\ **Replies:** 1\ **Last updated:** [November 14, 2017, 12:43pm UTC](https://forum.mautic.org/t/ssl-read-error/9900 "2017-11-14T12:43:26Z")
Hi, We’ve used Mautic for a while now, linked to Salesforce. Since this week, I’m trying to configure the feature to import contacts from a Salesforce Campaign. When I do this, I get an error in the log (and dashbo… --- ## [Problem with click tracking](https://forum.mautic.org/t/problem-with-click-tracking/9899)
**Author:** [@alex](https://forum.mautic.org/u/alex)\ **Replies:** 1\ **Last updated:** [November 14, 2017, 10:20am UTC](https://forum.mautic.org/t/problem-with-click-tracking/9899 "2017-11-14T10:20:53Z")
Hello, I’m using Mautic 2.9.1 and I just staretd to use it with a few campaigns. I have a few segments with a few hundrend contacts. yesterda I sent my first campaign (single e-mail) to invite my customers to an event.… --- ## [Dynamic content in Email not working?](https://forum.mautic.org/t/dynamic-content-in-email-not-working/9608)
**Author:** [@fususu](https://forum.mautic.org/u/fususu)\ **Replies:** 5\ **Last updated:** [November 11, 2017, 10:01pm UTC](https://forum.mautic.org/t/dynamic-content-in-email-not-working/9608 "2017-11-11T22:01:07Z")
Hello, I’m trying to create a dynamic content in email. After press “apply” button, the dynamic content became something like {dynamiccontent=“Dynamic Content 2”} and not showing default or variable content when sendin… --- ## [Mautic + CloudFlare Flexible SSL](https://forum.mautic.org/t/mautic-cloudflare-flexible-ssl/9864)
**Author:** [@borellidesigns](https://forum.mautic.org/u/borellidesigns)\ **Replies:** 2\ **Last updated:** [November 11, 2017, 7:28pm UTC](https://forum.mautic.org/t/mautic-cloudflare-flexible-ssl/9864 "2017-11-11T19:28:42Z")
Hi All, I’m new to Mautic but I recently moved a domain DNS over to CloudFlare and am using the Flexible SSL (with free CloudFlare account) to secure the WordPress site. Mautic was originally installed in the /mautic/ … --- ## [Javascript embed script not showing form in website](https://forum.mautic.org/t/javascript-embed-script-not-showing-form-in-website/6300)
**Author:** [@Ben](https://forum.mautic.org/u/Ben)\ **Replies:** 4\ **Last updated:** [November 11, 2017, 2:25pm UTC](https://forum.mautic.org/t/javascript-embed-script-not-showing-form-in-website/6300 "2017-11-11T14:25:45Z")
Hi there, I have a form embedded in this page: http://builtininsurance.co.nz/request-accreditation/ using the Javascript embed script. However, it is not appearing in my browser, either Chrome, IE or my Android Chrome. T… --- ## [Installation Support on Ubuntu Server Php7.0 - Site Offline](https://forum.mautic.org/t/installation-support-on-ubuntu-server-php7-0-site-offline/9879)
**Author:** [@spiritualghost](https://forum.mautic.org/u/spiritualghost)\ **Replies:** 1\ **Last updated:** [November 11, 2017, 10:26am UTC](https://forum.mautic.org/t/installation-support-on-ubuntu-server-php7-0-site-offline/9879 "2017-11-11T10:26:11Z")
Hi all After uploading the mautic files to the requisite folder on my Ubuntu Server (Digital Ocean), accessing the installation url gave me the following error: “The site is currently offline due to encounterin… [Previous page](https://forum.mautic.org/c/support/8.md?page=199) [Next page](https://forum.mautic.org/c/support/8.md?page=201)