# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=201 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 202 --- ## [Twillio Sending to UK Numbers](https://forum.mautic.org/t/twillio-sending-to-uk-numbers/9000)
**Author:** [@gardiner](https://forum.mautic.org/u/gardiner)\ **Replies:** 2\ **Last updated:** [November 10, 2017, 5:23pm UTC](https://forum.mautic.org/t/twillio-sending-to-uk-numbers/9000 "2017-11-10T17:23:49Z")
Hi I’m a UK user. I’ve set up Twillio integration as per documentation, with the sending number and the contact phone numbers in internationl format +44… The Send Text action fails, and the error detail is " La… --- ## [Urgently looking Mautic expert](https://forum.mautic.org/t/urgently-looking-mautic-expert/5796)
**Author:** [@ahmad](https://forum.mautic.org/u/ahmad)\ **Replies:** 4\ **Last updated:** [November 10, 2017, 12:07pm UTC](https://forum.mautic.org/t/urgently-looking-mautic-expert/5796 "2017-11-10T12:07:35Z")
Hi, I am a web designer and got one project in mautic. but we don’t know the programming of Mautic. plz talk to me if anyone interested asap. my skype id is abhayeta1 and email abhayeta@gmail.com --- ## [Mimic the tracking users from backend](https://forum.mautic.org/t/mimic-the-tracking-users-from-backend/9877)
**Author:** [@Javier\_Domenech](https://forum.mautic.org/u/Javier_Domenech)\ **Replies:** 1\ **Last updated:** [November 10, 2017, 9:35am UTC](https://forum.mautic.org/t/mimic-the-tracking-users-from-backend/9877 "2017-11-10T09:35:18Z")
Hello all, I’m thinking on integrating Mautic on my project for marketing our app users. The thing is that I’d like to segment them also in function of certain actions they do with the app, so I’d like to send these ev… --- ## [Are My Cron Jobs The Problem?](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870)
**Author:** [@Riksta](https://forum.mautic.org/u/Riksta)\ **Replies:** 4\ **Last updated:** [November 10, 2017, 3:45am UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870 "2017-11-10T03:45:26Z")
Hi Folks I recently discovered Mautic and decided to see if I could figure out how to set it up on my own. I’ve reached as far as getting things set up (thanks to Adam Preiser’s awesome tutorials on YouTube) an… --- ## [some menus in 2.11.0 not functioning](https://forum.mautic.org/t/some-menus-in-2-11-0-not-functioning/9875)
**Author:** [@MIG](https://forum.mautic.org/u/MIG)\ **Replies:** 2\ **Last updated:** [November 10, 2017, 2:22am UTC](https://forum.mautic.org/t/some-menus-in-2-11-0-not-functioning/9875 "2017-11-10T02:22:01Z")
Hello Mauticians, So I recently upgraded to 2.11.0 but configuration and reports doesn’t load at all and when click on email under channels a message saying the site is currently offline due to encountering an error… --- ## [How to config Mautic with Amazon SES?](https://forum.mautic.org/t/how-to-config-mautic-with-amazon-ses/7895)
**Author:** [@thanhlvt](https://forum.mautic.org/u/thanhlvt)\ **Replies:** 2\ **Last updated:** [November 10, 2017, 12:27am UTC](https://forum.mautic.org/t/how-to-config-mautic-with-amazon-ses/7895 "2017-11-10T00:27:47Z")
Hi there, I’m new here. I’m looking for an email solution which can work with Amazon SES and found Mautic. I tried to register a free account on mautic.com and finding the way to integrate with SES. In this pa… --- ## [How to change sleep parameter?](https://forum.mautic.org/t/how-to-change-sleep-parameter/9876)
**Author:** [@argentumag30](https://forum.mautic.org/u/argentumag30)\ **Replies:** 1\ **Last updated:** [November 9, 2017, 11:30pm UTC](https://forum.mautic.org/t/how-to-change-sleep-parameter/9876 "2017-11-09T23:30:16Z")
Hi, Chad, sorry for my private message, but i like to know if you can help me. I looked many threads in many forum but didnt find the answer to my question. I am trying to delay the email send by campaign, i ha… --- ## [Hiding Campaign From Other Users](https://forum.mautic.org/t/hiding-campaign-from-other-users/9871)
**Author:** [@nibu.t](https://forum.mautic.org/u/nibu.t)\ **Replies:** 1\ **Last updated:** [November 9, 2017, 10:24am UTC](https://forum.mautic.org/t/hiding-campaign-from-other-users/9871 "2017-11-09T10:24:29Z")
Hello, is there any way to hide campaign from other users?? i tried in “Roles” configuration , but there is no option for hiding Campaigns or visible Own Campaigns only . Any help is greatly appreciated Thank in… --- ## [User Testing Mautic Platform](https://forum.mautic.org/t/user-testing-mautic-platform/9820)
**Author:** [@Cenotaph](https://forum.mautic.org/u/Cenotaph)\ **Replies:** 5\ **Last updated:** [November 9, 2017, 6:37am UTC](https://forum.mautic.org/t/user-testing-mautic-platform/9820 "2017-11-09T06:37:33Z")
We’ve been building with Mautic for a while now and made quite a few modifications for v2.5.1. What I’m wondering is how the folks at Mautic are doing user testing for the Mautic platform? We’d like to try and … --- ## [WPMautic & WP SES plugins](https://forum.mautic.org/t/wpmautic-wp-ses-plugins/9868)
**Author:** [@RVG](https://forum.mautic.org/u/RVG)\ **Replies:** 1\ **Last updated:** [November 8, 2017, 10:32pm UTC](https://forum.mautic.org/t/wpmautic-wp-ses-plugins/9868 "2017-11-08T22:32:48Z")
I recently added the WP Mautic plugin to Word Press on my website, as well as, WP SES (amazon ses plugin). Before, I had configured amazon ses in the Mautic configuration for email settings. Should I now go back to email… --- ## ["Export to HTML" Causes HTTP Error 500](https://forum.mautic.org/t/export-to-html-causes-http-error-500/9867)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 1\ **Last updated:** [November 8, 2017, 6:08pm UTC](https://forum.mautic.org/t/export-to-html-causes-http-error-500/9867 "2017-11-08T18:08:25Z")
When we try to export reports to HTML an HTTP Error 500 appears. There is no additional information in the logs. This error is new as of 2.11.0 and was fully functional in the 2.10.X. We have tried troubleshooting the ca… --- ## [Form action "Remove From Do Not Contact" is not working.](https://forum.mautic.org/t/form-action-remove-from-do-not-contact-is-not-working/9865)
**Author:** [@Alan\_Schwertner](https://forum.mautic.org/u/Alan_Schwertner)\ **Replies:** 2\ **Last updated:** [November 8, 2017, 2:49pm UTC](https://forum.mautic.org/t/form-action-remove-from-do-not-contact-is-not-working/9865 "2017-11-08T14:49:26Z")
Hi, If a contact clic on “Unsuscribe link” in the email he is tagged as “Do not contact”. In forms exist an action called “Remove From Do Not Contact List”, but this not remove the “Do not Contact” flag. The… --- ## [In which table are the contacts stored in database?](https://forum.mautic.org/t/in-which-table-are-the-contacts-stored-in-database/6664)
**Author:** [@anirudhmaddy](https://forum.mautic.org/u/anirudhmaddy)\ **Replies:** 3\ **Last updated:** [November 8, 2017, 2:31pm UTC](https://forum.mautic.org/t/in-which-table-are-the-contacts-stored-in-database/6664 "2017-11-08T14:31:23Z")
I tried importing more than 50k contacts batch wise. The import progress got stuck at 53800 / 53932. I tried to look for table where the 53800 contacts got saved. I don’t think the contacts got saved. In which table … --- ## [amazon smtp to the mautic](https://forum.mautic.org/t/amazon-smtp-to-the-mautic/9830)
**Author:** [@sathish](https://forum.mautic.org/u/sathish)\ **Replies:** 12\ **Last updated:** [November 8, 2017, 7:28am UTC](https://forum.mautic.org/t/amazon-smtp-to-the-mautic/9830 "2017-11-08T07:28:33Z")
Hi Team, I am working with my client account. When I am connecting the amazon smtp to the mautic it showing following error: Connection could not be established with host email-smtp.us-west-2.amazonaws.com … --- ## [Repeating Errors](https://forum.mautic.org/t/repeating-errors/9854)
**Author:** [@dantearaujo](https://forum.mautic.org/u/dantearaujo)\ **Replies:** 4\ **Last updated:** [November 7, 2017, 3:02pm UTC](https://forum.mautic.org/t/repeating-errors/9854 "2017-11-07T15:02:44Z")
Hi, I am getting 2 weird errors in my logs which I am not able to find the solution, they pretty much repeat every couple of seconds, here’s a snippet of the two: Code: \[2017-11-06 17:12:54\] mautic.CRITICAL: Unca… --- ## [Emails no longer send after changing settings.](https://forum.mautic.org/t/emails-no-longer-send-after-changing-settings/9858)
**Author:** [@martinr](https://forum.mautic.org/u/martinr)\ **Replies:** 1\ **Last updated:** [November 7, 2017, 11:48am UTC](https://forum.mautic.org/t/emails-no-longer-send-after-changing-settings/9858 "2017-11-07T11:48:08Z")
Hi there, All our outgoing emails were sending fine until I recently made a very small change to the email settings. I changed the ‘How should email be handled?’ from ‘Send Immediately’ to ‘Queued’. I also set … --- ## [WordPress URL](https://forum.mautic.org/t/wordpress-url/9794)
**Author:** [@mlray\_afs](https://forum.mautic.org/u/mlray_afs)\ **Replies:** 2\ **Last updated:** [November 7, 2017, 5:42am UTC](https://forum.mautic.org/t/wordpress-url/9794 "2017-11-07T05:42:57Z")
I’ve installed and activated the Mautic Plug-in for WordPress on our GoDaddy hosted WordPress site. Now it wants to know my Mautic URL. What is that? Do I need to also setup a cloud account with Mautic and use that UR… --- ## [\ after adding an image](https://forum.mautic.org/t/br-after-adding-an-image/9849)
**Author:** [@zdeslav](https://forum.mautic.org/u/zdeslav)\ **Replies:** 3\ **Last updated:** [November 6, 2017, 7:31pm UTC](https://forum.mautic.org/t/br-after-adding-an-image/9849 "2017-11-06T19:31:41Z")
Hi, I have noticed Mautic automatically adds tag after an image tag. There is no tag present in the theme html template but after adding an image slot (or replacing an image placeholder with a real image) the … --- ## [Form doesn't shows up in focus after 2.10.1 update](https://forum.mautic.org/t/form-doesnt-shows-up-in-focus-after-2-10-1-update/9534)
**Author:** [@thiagonb100](https://forum.mautic.org/u/thiagonb100)\ **Replies:** 11\ **Last updated:** [November 6, 2017, 6:30pm UTC](https://forum.mautic.org/t/form-doesnt-shows-up-in-focus-after-2-10-1-update/9534 "2017-11-06T18:30:29Z")
Hi, I have a problem, please help! After the last update (2.10.1), my form doesn’t shows up in the focus anymore. Here is a screenshot: Someone could help me, please? Thanks! --- ## [Regex for verify the week day at a date?](https://forum.mautic.org/t/regex-for-verify-the-week-day-at-a-date/9852)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 1\ **Last updated:** [November 6, 2017, 4:49pm UTC](https://forum.mautic.org/t/regex-for-verify-the-week-day-at-a-date/9852 "2017-11-06T16:49:31Z")
Hi guys I have a date for a metting with a lead, how may I use some regular expression in a campaing condition to stop the flow if this date is a wednesday? --- ## [Unable to track website visitors](https://forum.mautic.org/t/unable-to-track-website-visitors/9846)
**Author:** [@amitabhdoc](https://forum.mautic.org/u/amitabhdoc)\ **Replies:** 2\ **Last updated:** [November 6, 2017, 12:08pm UTC](https://forum.mautic.org/t/unable-to-track-website-visitors/9846 "2017-11-06T12:08:28Z")
I have installed mautic on my website here torinit.com/mautic/ and i am unable to see the website visitors to my website, I can see analytics data on google analytics but cannot see which companies visiting my website an… --- ## [Mautic creates unwanted anonymous leads with](https://forum.mautic.org/t/mautic-creates-unwanted-anonymous-leads-with/9837)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [November 6, 2017, 7:15am UTC](https://forum.mautic.org/t/mautic-creates-unwanted-anonymous-leads-with/9837 "2017-11-06T07:15:50Z")
Hi, I installed a Mautic instance on my server (2.10.1) and since day 1 it creates many anonymous leads (about 30 per day). The problem: I have not yet integrated the tracking script anywhere on a website. Is t… --- ## [Points Only Trigger to New Email](https://forum.mautic.org/t/points-only-trigger-to-new-email/9845)
**Author:** [@gilconcepcionjr](https://forum.mautic.org/u/gilconcepcionjr)\ **Replies:** 1\ **Last updated:** [November 6, 2017, 2:15am UTC](https://forum.mautic.org/t/points-only-trigger-to-new-email/9845 "2017-11-06T02:15:06Z")
Hello everyone, it was my pleasure meeting you, Im getting stucked at the points system to one of my forms. The form goes like an invitation to submit their interest in joining our website, when someone put their em… --- ## [Is Preference Center not visible](https://forum.mautic.org/t/is-preference-center-not-visible/9842)
**Author:** [@PJZu](https://forum.mautic.org/u/PJZu)\ **Replies:** 2\ **Last updated:** [November 5, 2017, 8:02pm UTC](https://forum.mautic.org/t/is-preference-center-not-visible/9842 "2017-11-05T20:02:18Z")
Hi all, I would like to customize my own preference center using a new landing page. However I cannot see the toggle option in my version of Mautic (2.9.2). See screenshot below. Do I need to update Mautic or… --- ## [Problem with form fields](https://forum.mautic.org/t/problem-with-form-fields/9814)
**Author:** [@Tais](https://forum.mautic.org/u/Tais)\ **Replies:** 3\ **Last updated:** [November 3, 2017, 6:27pm UTC](https://forum.mautic.org/t/problem-with-form-fields/9814 "2017-11-03T18:27:48Z")
Hi all! I’m building my very first campaign on Mautic. One of the fields I have on my 1st form is how many employees does the person have (my bussiness’ persona are small business owners). So far, so good! Prob… --- ## [Assets only work with registered users](https://forum.mautic.org/t/assets-only-work-with-registered-users/9827)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 5\ **Last updated:** [November 3, 2017, 4:31pm UTC](https://forum.mautic.org/t/assets-only-work-with-registered-users/9827 "2017-11-03T16:31:33Z")
Hi I have uploaded some assets to mautic (last version) and if I try to download it works normally (while I’m a logged user) but if I open the link in a new private browser they dont make the download. It is a mauti… --- ## [How to make money donation to Mautic?](https://forum.mautic.org/t/how-to-make-money-donation-to-mautic/9813)
**Author:** [@klinden](https://forum.mautic.org/u/klinden)\ **Replies:** 2\ **Last updated:** [November 3, 2017, 10:36am UTC](https://forum.mautic.org/t/how-to-make-money-donation-to-mautic/9813 "2017-11-03T10:36:55Z")
Hello, My company donates some money every month for some open source projects that we use. We would like to donate to Mautic project. How can we do that? --- ## [Mautic is not recording Open Rate/Clicks Rate Correctly??](https://forum.mautic.org/t/mautic-is-not-recording-open-rate-clicks-rate-correctly/9278)
**Author:** [@phuquy1311](https://forum.mautic.org/u/phuquy1311)\ **Replies:** 2\ **Last updated:** [November 3, 2017, 9:46am UTC](https://forum.mautic.org/t/mautic-is-not-recording-open-rate-clicks-rate-correctly/9278 "2017-11-03T09:46:01Z")
Does anyone notice this yet? Please look at your statistic now after upgrading to ver 2.9.0 I see my open rates dropped from ~40% to below 10% and that freaks me out! However, when looking through the stats carefull… --- ## [Focus Builder bust or problem with target site?](https://forum.mautic.org/t/focus-builder-bust-or-problem-with-target-site/9834)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 1\ **Last updated:** [November 3, 2017, 4:53am UTC](https://forum.mautic.org/t/focus-builder-bust-or-problem-with-target-site/9834 "2017-11-03T04:53:29Z")
I am running the very latest version of Mautic. I have had focus items turned off because of the issues with forms for the 2 prior releases. The latest releases says it has fixed these issues, and it has to the extent th… --- ## [Editing an active campaign](https://forum.mautic.org/t/editing-an-active-campaign/1820)
**Author:** [@crankit](https://forum.mautic.org/u/crankit)\ **Replies:** 26\ **Last updated:** [November 2, 2017, 6:48pm UTC](https://forum.mautic.org/t/editing-an-active-campaign/1820 "2017-11-02T18:48:55Z")
Hey guys just wanted to check if I create a campaign with weekly sequenced emails and subscribe a list/users to the campaign, then edit the campaign after it has begun running, will the edits be applied to the leads curr… [Previous page](https://forum.mautic.org/c/support/8.md?page=200) [Next page](https://forum.mautic.org/c/support/8.md?page=202)