# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=202 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 203 --- ## [Steps to add web tracking js in Magento 2](https://forum.mautic.org/t/steps-to-add-web-tracking-js-in-magento-2/9825)
**Author:** [@ccorbalan](https://forum.mautic.org/u/ccorbalan)\ **Replies:** 1\ **Last updated:** [November 2, 2017, 11:17am UTC](https://forum.mautic.org/t/steps-to-add-web-tracking-js-in-magento-2/9825 "2017-11-02T11:17:28Z")
Hi all, I’m trying to add the Mautic.js file for web tracking in Magento 2.2 but I don’t know where can I add the js code in Magento. Can anyone describe the steps to integrate this js to use this funcionality in Ma… --- ## [Report Issues](https://forum.mautic.org/t/report-issues/9819)
**Author:** [@daveashish86](https://forum.mautic.org/u/daveashish86)\ **Replies:** 5\ **Last updated:** [November 2, 2017, 4:11am UTC](https://forum.mautic.org/t/report-issues/9819 "2017-11-02T04:11:40Z")
Hello, We have recently setup mautic. Currently we have faced some strange issues as per below. When I create simple report for email sending and its statistics like count sent emails, count clicks etc. We have… --- ## [Reading rate getting poor](https://forum.mautic.org/t/reading-rate-getting-poor/9816)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 5\ **Last updated:** [November 2, 2017, 2:00am UTC](https://forum.mautic.org/t/reading-rate-getting-poor/9816 "2017-11-02T02:00:09Z")
Hi Team, I having and issue. Every day im blasting 2000 Emails reading rat.Now its become 1%.Day by day its getting very less. Why its Happening ? --- ## [Get updated contacts in API call](https://forum.mautic.org/t/get-updated-contacts-in-api-call/9824)
**Author:** [@p-adams](https://forum.mautic.org/u/p-adams)\ **Replies:** 1\ **Last updated:** [November 1, 2017, 5:15pm UTC](https://forum.mautic.org/t/get-updated-contacts-in-api-call/9824 "2017-11-01T17:15:56Z")
Hi, I am using Mautic REST API to get contacts, create a new contact, and add newly created contact to a segment. I am having trouble getting an updated list of contacts after a new contact is created. I am using Basic A… --- ## [AWS SES Campaign Sending](https://forum.mautic.org/t/aws-ses-campaign-sending/9823)
**Author:** [@poshaq](https://forum.mautic.org/u/poshaq)\ **Replies:** 1\ **Last updated:** [November 1, 2017, 1:48pm UTC](https://forum.mautic.org/t/aws-ses-campaign-sending/9823 "2017-11-01T13:48:19Z")
Hi Abhay, You’d faced a problem on sending campaigns with SES. (https://www.mautic.org/community/index.php/5840-amazon-ses-not-sending-my-emails/0) So did you finally find any solution? yash --- ## [Mautic 2.0 new install, missing db driver in Mautic Installer Step 1](https://forum.mautic.org/t/mautic-2-0-new-install-missing-db-driver-in-mautic-installer-step-1/3907)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 3\ **Last updated:** [November 1, 2017, 1:11pm UTC](https://forum.mautic.org/t/mautic-2-0-new-install-missing-db-driver-in-mautic-installer-step-1/3907 "2017-11-01T13:11:42Z")
Started a fresh install of Mautic 2.0, installer checks and verifies, then when setting up the db it’s missing list of db drivers. If I proceed without a db driver selection it errors with “Uh oh I broke something” mes… --- ## [PDO extension not working for Mautic](https://forum.mautic.org/t/pdo-extension-not-working-for-mautic/6351)
**Author:** [@Tony\_Gavin](https://forum.mautic.org/u/Tony_Gavin)\ **Replies:** 7\ **Last updated:** [November 1, 2017, 8:47am UTC](https://forum.mautic.org/t/pdo-extension-not-working-for-mautic/6351 "2017-11-01T08:47:42Z")
I have mautic 2.2 up and running and it was working fine. Suddenly I got this error message when attempting to log in: Fatal error: Class ‘PDO’ not found in /home/MYDOMAIN/public\_html/mautic/vendor/doctrine/dbal/lib… --- ## [Salesforce Initial Integration issues](https://forum.mautic.org/t/salesforce-initial-integration-issues/9810)
**Author:** [@cqs](https://forum.mautic.org/u/cqs)\ **Replies:** 3\ **Last updated:** [November 1, 2017, 8:44am UTC](https://forum.mautic.org/t/salesforce-initial-integration-issues/9810 "2017-11-01T08:44:39Z")
I have been using mautic for a short while on smaller projects and recently decided to try it at a larger scale. Here’s what was done: Install mautic Connect it to salesforce with fields being mapped only to… --- ## [Cache Issues](https://forum.mautic.org/t/cache-issues/9817)
**Author:** [@daveashish86](https://forum.mautic.org/u/daveashish86)\ **Replies:** 2\ **Last updated:** [November 1, 2017, 8:35am UTC](https://forum.mautic.org/t/cache-issues/9817 "2017-11-01T08:35:25Z")
Hello, We have recently setup mautic. Currently we have faced some strange issues as per below. When customer received any newsletter from mautic, they will not able to open any links from newsletter. When they… --- ## [System Offline with error DBAL/Driver/Mysqli/MysqliStatement.php:101](https://forum.mautic.org/t/system-offline-with-error-dbal-driver-mysqli-mysqlistatement-php-101/9811)
**Author:** [@cynmob](https://forum.mautic.org/u/cynmob)\ **Replies:** 2\ **Last updated:** [October 31, 2017, 5:15pm UTC](https://forum.mautic.org/t/system-offline-with-error-dbal-driver-mysqli-mysqlistatement-php-101/9811 "2017-10-31T17:15:34Z")
Run into an error that I’m not sure how I caused and not sure how to fix. (Not a programmer, just a user.) New install this week, was working fine, created some emails and landing pages and campaigns. Mautic 2.10.… --- ## [Issue installing](https://forum.mautic.org/t/issue-installing/8714)
**Author:** [@newstart17](https://forum.mautic.org/u/newstart17)\ **Replies:** 5\ **Last updated:** [October 31, 2017, 12:30am UTC](https://forum.mautic.org/t/issue-installing/8714 "2017-10-31T00:30:07Z")
Hey guys Got an issue installing Mautic It seems to install ok but when I look at the app/logs I get the following error \[2017-06-12 17:17:18\] mautic.ERROR: SCHEMA ERROR: An exception occurred while execut… --- ## [Webhook Relay with Mautic](https://forum.mautic.org/t/webhook-relay-with-mautic/9805)
**Author:** [@poshaq](https://forum.mautic.org/u/poshaq)\ **Replies:** 1\ **Last updated:** [October 30, 2017, 1:44pm UTC](https://forum.mautic.org/t/webhook-relay-with-mautic/9805 "2017-10-30T13:44:50Z")
Does mautic support a webhook relay? Suppose I want to recieve AWS SES or any other webhook request in a relay that will further publish the same webhook request to mautic (such as amazon/callback) - #1 in this case will… --- ## [Parse error: syntax error, unexpected '.', expecting '&' or variable](https://forum.mautic.org/t/parse-error-syntax-error-unexpected-expecting-or-variable/9804)
**Author:** [@alexkhr](https://forum.mautic.org/u/alexkhr)\ **Replies:** 1\ **Last updated:** [October 30, 2017, 11:19am UTC](https://forum.mautic.org/t/parse-error-syntax-error-unexpected-expecting-or-variable/9804 "2017-10-30T11:19:41Z")
Hi Guys, I’ve tried to complete manual Mautic installation through my site’s Cpanel (HostGator) and got this error: Parse error: syntax error, unexpected ‘.’, expecting ‘&’ or variable (T\_VARIABLE) in /home2/al… --- ## [Email delivery: Gmail & Hotmail](https://forum.mautic.org/t/email-delivery-gmail-hotmail/9803)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 2\ **Last updated:** [October 30, 2017, 10:40am UTC](https://forum.mautic.org/t/email-delivery-gmail-hotmail/9803 "2017-10-30T10:40:16Z")
Why is it that when I use AMAZON SES or a Gmail account, I get my emails delivered to my work address but not to any Gmail or Hotmail account? When I use a personal SMTP server emails get delivered to both my work add… --- ## [Can't view any contacts](https://forum.mautic.org/t/cant-view-any-contacts/9790)
**Author:** [@phuquy1311](https://forum.mautic.org/u/phuquy1311)\ **Replies:** 2\ **Last updated:** [October 29, 2017, 11:03pm UTC](https://forum.mautic.org/t/cant-view-any-contacts/9790 "2017-10-29T23:03:24Z")
After updating to 2.11, I can’t view any contacts. If I try to right click, open new window for any contact. The 500 Internal Server Error problem occurs. Below is the log Code: \[2017-10-27 19:02:00\] mautic.C… --- ## [Calling Mautic API from custom Wordpress plugin](https://forum.mautic.org/t/calling-mautic-api-from-custom-wordpress-plugin/9799)
**Author:** [@Roblopes](https://forum.mautic.org/u/Roblopes)\ **Replies:** 1\ **Last updated:** [October 29, 2017, 9:43pm UTC](https://forum.mautic.org/t/calling-mautic-api-from-custom-wordpress-plugin/9799 "2017-10-29T21:43:11Z")
Hi. I’m new to PHP, sorry for any stupid assumption. I created a simple wordpress plugin to retrieve contacts information and create/update contact information via MailChimp API. I am now planing to move to Mautic, … --- ## [Getting Critical Errors in Logs](https://forum.mautic.org/t/getting-critical-errors-in-logs/9797)
**Author:** [@SteveHey](https://forum.mautic.org/u/SteveHey)\ **Replies:** 1\ **Last updated:** [October 29, 2017, 9:59am UTC](https://forum.mautic.org/t/getting-critical-errors-in-logs/9797 "2017-10-29T09:59:36Z")
We are getting critical errors when trying to view system Info, only seems to happen once and if you refresh everything works OK again, when we try to view system info we initially we get a 500 internal server error, the… --- ## [Form trigger to post to Zoho issue](https://forum.mautic.org/t/form-trigger-to-post-to-zoho-issue/9796)
**Author:** [@yorky](https://forum.mautic.org/u/yorky)\ **Replies:** 1\ **Last updated:** [October 29, 2017, 1:15am UTC](https://forum.mautic.org/t/form-trigger-to-post-to-zoho-issue/9796 "2017-10-29T01:15:38Z")
Hi, I’m relatively new to Mautic and have tried to read through other forum threads regarding form issues being stuck on “please wait”. I’m looking to post Mautic form submissions to Zoho, and have been able to… --- ## [Campaigns Not Sending](https://forum.mautic.org/t/campaigns-not-sending/6280)
**Author:** [@pushlogic](https://forum.mautic.org/u/pushlogic)\ **Replies:** 10\ **Last updated:** [October 28, 2017, 11:39am UTC](https://forum.mautic.org/t/campaigns-not-sending/6280 "2017-10-28T11:39:12Z")
To whom that help, We currently have the latest install of MAUTIC, on a Digital Ocean VPS, all is working great, however no matter what workflow we implement for a CAMPAIGN to kick in and dispatch a auto reply email… --- ## [SMTP Server problem - Sendgrid](https://forum.mautic.org/t/smtp-server-problem-sendgrid/5110)
**Author:** [@arianbortoli](https://forum.mautic.org/u/arianbortoli)\ **Replies:** 7\ **Last updated:** [October 27, 2017, 4:12pm UTC](https://forum.mautic.org/t/smtp-server-problem-sendgrid/5110 "2017-10-27T16:12:27Z")
Hello, I’m new with mautic and I’m trying to integrate the send grid account, but every time i receive an error. If I try to use the send grid option show it: Unable to connect with TLS encryption Log data: ++ … --- ## [Campaign campaign.addremovelead Broken](https://forum.mautic.org/t/campaign-campaign-addremovelead-broken/9778)
**Author:** [@mattd](https://forum.mautic.org/u/mattd)\ **Replies:** 5\ **Last updated:** [October 27, 2017, 11:14am UTC](https://forum.mautic.org/t/campaign-campaign-addremovelead-broken/9778 "2017-10-27T11:14:49Z")
My campaigns each end by adding the lead to the next appropriate campaign - this keeps them short, and easily maintainable. Recently - likely after an upgrade a month or so ago - leads stopped moving through campaigns c… --- ## [Mautic and SuiteCRM](https://forum.mautic.org/t/mautic-and-suitecrm/9006)
**Author:** [@lyndon](https://forum.mautic.org/u/lyndon)\ **Replies:** 13\ **Last updated:** [October 27, 2017, 6:01am UTC](https://forum.mautic.org/t/mautic-and-suitecrm/9006 "2017-10-27T06:01:54Z")
I’ve just discovered Mautic - so first off, excellent work guys. We use SuiteCRM and I’m keen to hook these two great apps together. I notice a built in plugin for SugarCRM which having read for an hour or so I’ve m… --- ## [500 error when installing after admin user - PHP Fatal error: require(): Failed opening required](https://forum.mautic.org/t/500-error-when-installing-after-admin-user-php-fatal-error-require-failed-opening-required/6652)
**Author:** [@phillip](https://forum.mautic.org/u/phillip)\ **Replies:** 4\ **Last updated:** [October 26, 2017, 10:00pm UTC](https://forum.mautic.org/t/500-error-when-installing-after-admin-user-php-fatal-error-require-failed-opening-required/6652 "2017-10-26T22:00:53Z")
Hello, I’m trying to instal Mautic on a fresh Amazon Linux EC2 server running php 7.0, mysql and apache 2.2. I have not yet made any major changes to php.ini, httpd.conf, etc but will do later. During the insta… --- ## [Alternative(s) to add emails to existing campaign](https://forum.mautic.org/t/alternative-s-to-add-emails-to-existing-campaign/9784)
**Author:** [@Roblopes](https://forum.mautic.org/u/Roblopes)\ **Replies:** 6\ **Last updated:** [October 26, 2017, 11:48am UTC](https://forum.mautic.org/t/alternative-s-to-add-emails-to-existing-campaign/9784 "2017-10-26T11:48:22Z")
Hi, I am migrating from MailChimp to Mautic, and like many people do in MailChimp (and other vendors), I have one campaign that I keep adding emails to the autoresponder campaign. For existing subscribers (contacts)… --- ## [Create an Download Event via API or JS](https://forum.mautic.org/t/create-an-download-event-via-api-or-js/9786)
**Author:** [@wucherpfennig](https://forum.mautic.org/u/wucherpfennig)\ **Replies:** 1\ **Last updated:** [October 26, 2017, 9:40am UTC](https://forum.mautic.org/t/create-an-download-event-via-api-or-js/9786 "2017-10-26T09:40:14Z")
Hi I am currently working on a third party integration with mautic. Contacts synchronization & tracking works but currently I am struggling with creating an evens if a user downloads an file on the third party syste… --- ## [Service to Send Mail Through - Amazon SES - FIXED FOR ME!!!!](https://forum.mautic.org/t/service-to-send-mail-through-amazon-ses-fixed-for-me/9144)
**Author:** [@jharri](https://forum.mautic.org/u/jharri)\ **Replies:** 2\ **Last updated:** [October 25, 2017, 10:11pm UTC](https://forum.mautic.org/t/service-to-send-mail-through-amazon-ses-fixed-for-me/9144 "2017-10-25T22:11:41Z")
So like a lot of other people on the forum, I have been struggling with trying to set up Bounce Monitoring with SES. The problem, I could not get Amazon SES configured properly. I could configure it using Other SMTP… --- ## [UNABLE TO SEND MAIL](https://forum.mautic.org/t/unable-to-send-mail/9751)
**Author:** [@Hadeoluwah](https://forum.mautic.org/u/Hadeoluwah)\ **Replies:** 3\ **Last updated:** [October 25, 2017, 7:24pm UTC](https://forum.mautic.org/t/unable-to-send-mail/9751 "2017-10-25T19:24:35Z")
Hello Please I need help to create and send email to my contacts, whenever I try to create either a new template email or a new email segment, filling in the required Name, From Email, Reply to Email and Bcc with ev… --- ## [Self hosted - mautic.ERROR The API call rate has been exceeded for the day.](https://forum.mautic.org/t/self-hosted-mautic-error-the-api-call-rate-has-been-exceeded-for-the-day/9781)
**Author:** [@mattd](https://forum.mautic.org/u/mattd)\ **Replies:** 3\ **Last updated:** [October 25, 2017, 3:41pm UTC](https://forum.mautic.org/t/self-hosted-mautic-error-the-api-call-rate-has-been-exceeded-for-the-day/9781 "2017-10-25T15:41:11Z")
Started seeing this in the logs recently: \[2017-10-25 16:00:06\] mautic.ERROR: { “err”:429, “category”:“Rate limit quota”, “message”:“The API call rate has been exceeded for the day.” } \[\] \[\] I can’t… --- ## [Mautic graphs started to show the info date like it was one day before](https://forum.mautic.org/t/mautic-graphs-started-to-show-the-info-date-like-it-was-one-day-before/9779)
**Author:** [@klinden](https://forum.mautic.org/u/klinden)\ **Replies:** 1\ **Last updated:** [October 25, 2017, 2:45pm UTC](https://forum.mautic.org/t/mautic-graphs-started-to-show-the-info-date-like-it-was-one-day-before/9779 "2017-10-25T14:45:58Z")
Hello, First: Mautic is a fantastic tool and you guys are doing an amazing work. I´m running Mautic 2.10.1. Since we had last timezone change in Brazil (we call time of summer - with consist in advance +1 hou… --- ## [Mautic domain HTTPS](https://forum.mautic.org/t/mautic-domain-https/9777)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 1\ **Last updated:** [October 25, 2017, 1:30pm UTC](https://forum.mautic.org/t/mautic-domain-https/9777 "2017-10-25T13:30:59Z")
Hi I have mounted Mautic on a machine hosted on a server. In cloudflare I have my domain and I created a subdomain for that machine, I have put mautic in HTTPS but when I add the ip to the subdomain it gives me th… [Previous page](https://forum.mautic.org/c/support/8.md?page=201) [Next page](https://forum.mautic.org/c/support/8.md?page=203)