# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=203 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 204 --- ## [Campaign not triggered second time it is called](https://forum.mautic.org/t/campaign-not-triggered-second-time-it-is-called/9762)
**Author:** [@Roblopes](https://forum.mautic.org/u/Roblopes)\ **Replies:** 3\ **Last updated:** [October 23, 2017, 11:30pm UTC](https://forum.mautic.org/t/campaign-not-triggered-second-time-it-is-called/9762 "2017-10-23T23:30:48Z")
Hi. I have a form to collect only the subscriber’s email, having the actions: Modify contact’s tags: adding the “Pending” tag to the contact Send email to contact: I am sending the email asking the contact to cli… --- ## [Mautic issues with forms and JS??](https://forum.mautic.org/t/mautic-issues-with-forms-and-js/9760)
**Author:** [@luizm](https://forum.mautic.org/u/luizm)\ **Replies:** 1\ **Last updated:** [October 23, 2017, 11:19am UTC](https://forum.mautic.org/t/mautic-issues-with-forms-and-js/9760 "2017-10-23T11:19:02Z")
I created a form and put the JS code that’s automatically generated, when the form is created, on my website page. But when someone tries to submit the form it doesnt send to another URL or open the facebook and twitter … --- ## [Vtiger Integration is not working](https://forum.mautic.org/t/vtiger-integration-is-not-working/1715)
**Author:** [@mohitgarg](https://forum.mautic.org/u/mohitgarg)\ **Replies:** 38\ **Last updated:** [October 23, 2017, 8:33am UTC](https://forum.mautic.org/t/vtiger-integration-is-not-working/1715 "2017-10-23T08:33:29Z")
Hi There, I have just installed the stable version of Mautic and i am trying to integrate the Vtiger CRM. There are 3 fields that need to filled. vTiger URL : I have put the my Vtiger url. vTiger user… --- ## [Unable to save or edit landing pages, emails](https://forum.mautic.org/t/unable-to-save-or-edit-landing-pages-emails/7338)
**Author:** [@hrinke](https://forum.mautic.org/u/hrinke)\ **Replies:** 4\ **Last updated:** [October 23, 2017, 3:33am UTC](https://forum.mautic.org/t/unable-to-save-or-edit-landing-pages-emails/7338 "2017-10-23T03:33:47Z")
Hi there, I seem to be unable to save a new or existing landing page. Whenever I click ‘Save & Close’ or ‘Apply’, that entire button panel (including ‘Builder’, ‘Cancel’, ‘Save & Close’ and ‘Apply’) greys out and no… --- ## [page url comes through as mtracking.gif](https://forum.mautic.org/t/page-url-comes-through-as-mtracking-gif/5140)
**Author:** [@jonathan](https://forum.mautic.org/u/jonathan)\ **Replies:** 3\ **Last updated:** [October 22, 2017, 10:51pm UTC](https://forum.mautic.org/t/page-url-comes-through-as-mtracking-gif/5140 "2017-10-22T22:51:23Z")
Hi I have mautic page tracking setup with the wordpress plugin and it is reporting but the page url is coming through as the tracking image url. any idea on what i am doing wrong the data is like this Time on… --- ## [One IP Address creates multiple contact](https://forum.mautic.org/t/one-ip-address-creates-multiple-contact/8762)
**Author:** [@danwaterloo](https://forum.mautic.org/u/danwaterloo)\ **Replies:** 6\ **Last updated:** [October 22, 2017, 2:59pm UTC](https://forum.mautic.org/t/one-ip-address-creates-multiple-contact/8762 "2017-10-22T14:59:31Z")
Hi, I am seeing one person browsing pages on my website, and it’s coming from one IP Address, and each page they look at creates a new anonymous contact. So if someone looked at 4 pages, it would create 4 contacts, time … --- ## [Custom CSS focus item popup](https://forum.mautic.org/t/custom-css-focus-item-popup/9259)
**Author:** [@infinitel00p](https://forum.mautic.org/u/infinitel00p)\ **Replies:** 2\ **Last updated:** [October 21, 2017, 4:27am UTC](https://forum.mautic.org/t/custom-css-focus-item-popup/9259 "2017-10-21T04:27:31Z")
Is it possible (through a custom theme or by means of any other tweak) to specify a custom style for the popup focus item? I want to customise more than simply the colours and fonts. I need things like adding a ba… --- ## [Update/adjust existing contact/form](https://forum.mautic.org/t/update-adjust-existing-contact-form/9752)
**Author:** [@NevenM](https://forum.mautic.org/u/NevenM)\ **Replies:** 1\ **Last updated:** [October 20, 2017, 11:52am UTC](https://forum.mautic.org/t/update-adjust-existing-contact-form/9752 "2017-10-20T11:52:34Z")
Hi everbody My first question here… hope for help (to uneve suicid ) I had a webform, on submit its creating a new contact in mautic (works well). Now i split the form in two forms… the first form creates (on s… --- ## [GoDaddy-Installation Problem-Sept 2017](https://forum.mautic.org/t/godaddy-installation-problem-sept-2017/9602)
**Author:** [@knytm4r3](https://forum.mautic.org/u/knytm4r3)\ **Replies:** 8\ **Last updated:** [October 20, 2017, 8:00am UTC](https://forum.mautic.org/t/godaddy-installation-problem-sept-2017/9602 "2017-10-20T08:00:54Z")
I tried installing Mautic in GoDaddy Shared Hosting - The Problem I am having right now is - Quote: Major Problems that need to be fixed now We have detected 1 major problems. You must fix them before continuing… --- ## [How to modify mautic form in wordpress](https://forum.mautic.org/t/how-to-modify-mautic-form-in-wordpress/9725)
**Author:** [@frogers](https://forum.mautic.org/u/frogers)\ **Replies:** 4\ **Last updated:** [October 19, 2017, 10:54pm UTC](https://forum.mautic.org/t/how-to-modify-mautic-form-in-wordpress/9725 "2017-10-19T22:54:01Z")
Background To date I have been able to create a form in mautic cloud (free version), install plugin in wordpress, apply a codeblock to a webpage, and insert the \[mautic type=“form” id=“1”\]. On the form, I created acti… --- ## [Mautic SFDC integration does not display mapping tab](https://forum.mautic.org/t/mautic-sfdc-integration-does-not-display-mapping-tab/9746)
**Author:** [@frogers](https://forum.mautic.org/u/frogers)\ **Replies:** 1\ **Last updated:** [October 19, 2017, 9:46pm UTC](https://forum.mautic.org/t/mautic-sfdc-integration-does-not-display-mapping-tab/9746 "2017-10-19T21:46:10Z")
Following online directions, I was able to create the following: -SFDC Mautic App -SFDC Custom Object for Timelines -Mautic SFDC integration ID/consumer secret entry -Authorize app process Problem The i… --- ## [Handle form data before send](https://forum.mautic.org/t/handle-form-data-before-send/9744)
**Author:** [@hmaesta](https://forum.mautic.org/u/hmaesta)\ **Replies:** 1\ **Last updated:** [October 19, 2017, 8:41pm UTC](https://forum.mautic.org/t/handle-form-data-before-send/9744 "2017-10-19T20:41:42Z")
Hello. I am showing a form by the manual way (HTML form + Javascript). I need to change some data before sending… But how can I do that? I can execute some action after form validate and before send (that’s wha… --- ## [Error 500 on social media monitoring](https://forum.mautic.org/t/error-500-on-social-media-monitoring/9741)
**Author:** [@judbd](https://forum.mautic.org/u/judbd)\ **Replies:** 1\ **Last updated:** [October 19, 2017, 6:22pm UTC](https://forum.mautic.org/t/error-500-on-social-media-monitoring/9741 "2017-10-19T18:22:15Z")
Hello, When I try to create a social media monitoring item, I have an error 500 at saving, despite the fact the item is saved. After that, I cant access it, when I click it does nothing. Updated the database … --- ## [Cleaning a mailing list (inactive users)](https://forum.mautic.org/t/cleaning-a-mailing-list-inactive-users/9739)
**Author:** [@chris\_zappar](https://forum.mautic.org/u/chris_zappar)\ **Replies:** 1\ **Last updated:** [October 19, 2017, 3:13pm UTC](https://forum.mautic.org/t/cleaning-a-mailing-list-inactive-users/9739 "2017-10-19T15:13:49Z")
I am attempting to set up a clean on my mailing list which removes users that have not opened an email or been active on my website for greater than 3/6 months. I want to remove these users from my newsletter segment as … --- ## [If user is already subscribed...](https://forum.mautic.org/t/if-user-is-already-subscribed/9706)
**Author:** [@cparx](https://forum.mautic.org/u/cparx)\ **Replies:** 14\ **Last updated:** [October 19, 2017, 11:08am UTC](https://forum.mautic.org/t/if-user-is-already-subscribed/9706 "2017-10-19T11:08:33Z")
Hi all, We have a website that is using Mautic to capture email sign-ups to download .pdf files - the user must enter their email address and then they can download the file. However we want to make it so that if a … --- ## [Task Scheduler - Mautic in Windows Sever](https://forum.mautic.org/t/task-scheduler-mautic-in-windows-sever/5799)
**Author:** [@thiegocarvalho](https://forum.mautic.org/u/thiegocarvalho)\ **Replies:** 5\ **Last updated:** [October 19, 2017, 5:57am UTC](https://forum.mautic.org/t/task-scheduler-mautic-in-windows-sever/5799 "2017-10-19T05:57:04Z")
Hello Everyone I have Mautic in Windows Sever, now I need use Task Scheduler Someone have “How configuration this?”. Thanks! --- ## [No contacts found in compaign](https://forum.mautic.org/t/no-contacts-found-in-compaign/9737)
**Author:** [@mfaisalk](https://forum.mautic.org/u/mfaisalk)\ **Replies:** 1\ **Last updated:** [October 19, 2017, 4:12am UTC](https://forum.mautic.org/t/no-contacts-found-in-compaign/9737 "2017-10-19T04:12:59Z")
I setup the three main Cron jobs correctly. Worked on my first test compaign. I did the following Added few test contacts. Created a segment, and attached the contacts to the same segment Created a compaig… --- ## [HELP! Thriveleads API is not populating contact segments/list](https://forum.mautic.org/t/help-thriveleads-api-is-not-populating-contact-segments-list/7262)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 4\ **Last updated:** [October 18, 2017, 5:18pm UTC](https://forum.mautic.org/t/help-thriveleads-api-is-not-populating-contact-segments-list/7262 "2017-10-18T17:18:17Z")
Hi there please I need help I have successfully connect Mautic to thrive leads using the API. However when I am in thrive leads and try to connect via the mautic API my segments are not displayed please refer to… --- ## [Importing contacts without triggering campaign](https://forum.mautic.org/t/importing-contacts-without-triggering-campaign/9723)
**Author:** [@Roblopes](https://forum.mautic.org/u/Roblopes)\ **Replies:** 3\ **Last updated:** [October 18, 2017, 3:57pm UTC](https://forum.mautic.org/t/importing-contacts-without-triggering-campaign/9723 "2017-10-18T15:57:01Z")
Hi, I am importing my contacts from MailChimp to my confirmed segment (I do double optin). Since all these contacts already received all my autoresponder emails in Mailchimp, I don’t want them to receive the emails … --- ## [How to know if a contact has answered an email or not](https://forum.mautic.org/t/how-to-know-if-a-contact-has-answered-an-email-or-not/9722)
**Author:** [@Alcides](https://forum.mautic.org/u/Alcides)\ **Replies:** 3\ **Last updated:** [October 18, 2017, 11:48am UTC](https://forum.mautic.org/t/how-to-know-if-a-contact-has-answered-an-email-or-not/9722 "2017-10-18T11:48:49Z")
Hello! I would like to setup an email sequence campain like this one: IF a contact is on a certain segment: SEND email-1, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet … --- ## [Form does not return response message](https://forum.mautic.org/t/form-does-not-return-response-message/9730)
**Author:** [@rtm](https://forum.mautic.org/u/rtm)\ **Replies:** 1\ **Last updated:** [October 18, 2017, 8:26am UTC](https://forum.mautic.org/t/form-does-not-return-response-message/9730 "2017-10-18T08:26:19Z")
I’m trying to ajax submit a form in my free Mautic.net account. The form is hosted on my website and is submited to the CMS where it goes for further processing. I wish to partially submit the form to Mautic via ajax. … --- ## [Email segment campaigns are not send ?](https://forum.mautic.org/t/email-segment-campaigns-are-not-send/9727)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 1\ **Last updated:** [October 18, 2017, 7:57am UTC](https://forum.mautic.org/t/email-segment-campaigns-are-not-send/9727 "2017-10-18T07:57:06Z")
Last version of Mautic / Bitnami image & AWS hosting • email is sent if set-up as ACTION in the FORM • email is sent if its part of the CAMPAIGN and if CONTACT SOURCE is a CAMPAIGN FORM • email is not sent if… --- ## [MAUTIC can't track opened email](https://forum.mautic.org/t/mautic-cant-track-opened-email/9726)
**Author:** [@phuquy1311](https://forum.mautic.org/u/phuquy1311)\ **Replies:** 1\ **Last updated:** [October 18, 2017, 6:25am UTC](https://forum.mautic.org/t/mautic-cant-track-opened-email/9726 "2017-10-18T06:25:56Z")
I feel so desperate when Mautic can’t track Opened Email at all. It show the open rates equal to the click rates which stays only at 1- 2%. Anyone got the same problem. Love Mautic but feel frustrated at s… --- ## [Double-Optin by GET - Parameter](https://forum.mautic.org/t/double-optin-by-get-parameter/7553)
**Author:** [@TonX](https://forum.mautic.org/u/TonX)\ **Replies:** 11\ **Last updated:** [October 18, 2017, 4:58am UTC](https://forum.mautic.org/t/double-optin-by-get-parameter/7553 "2017-10-18T04:58:44Z")
Hi Community! Since days (!) i’m looking for a solution for my desired double - opt - in method but really can’t find a way to create this. I want users to enter their E-Mail Adress, send them an E-Mail with an uniqu… --- ## [Parse error](https://forum.mautic.org/t/parse-error/9721)
**Author:** [@mfaisalk](https://forum.mautic.org/u/mfaisalk)\ **Replies:** 3\ **Last updated:** [October 17, 2017, 4:46pm UTC](https://forum.mautic.org/t/parse-error/9721 "2017-10-17T16:46:06Z")
Hello , i get the following error when trying to run mautic installation on shared hostgator account. Please support on the issue. There was a recommendation in other thread to upgrade the PHP. I am not sure if such upgr… --- ## [2.10.1 Breaks forms (Again)](https://forum.mautic.org/t/2-10-1-breaks-forms-again/9718)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 1\ **Last updated:** [October 17, 2017, 8:20am UTC](https://forum.mautic.org/t/2-10-1-breaks-forms-again/9718 "2017-10-17T08:20:39Z")
I updated with some trepidation because the last few times as soon as I upgrade all the forms get stuck on ‘please wait’ when they are submitted. For 2.10.0 I had to hack the /media/js files to amend the variable “v… --- ## [upload contact files automatically](https://forum.mautic.org/t/upload-contact-files-automatically/9714)
**Author:** [@hamdi141](https://forum.mautic.org/u/hamdi141)\ **Replies:** 1\ **Last updated:** [October 16, 2017, 5:10pm UTC](https://forum.mautic.org/t/upload-contact-files-automatically/9714 "2017-10-16T17:10:25Z")
Hi, I have a question concerning Contact Background import. Is it possible to upload or create contact files automatically via cron jobs or other way ? Because in documentation, there’s only a cron job on how to impo… --- ## [installation Error](https://forum.mautic.org/t/installation-error/9710)
**Author:** [@shashankcodeholic](https://forum.mautic.org/u/shashankcodeholic)\ **Replies:** 2\ **Last updated:** [October 16, 2017, 12:34pm UTC](https://forum.mautic.org/t/installation-error/9710 "2017-10-16T12:34:53Z")
I have shared hosting. When I try to open it it’s showing following error message. PHP version 5.6.x requires the PHP configuration directive always\_populate\_raw\_post\_data be set to -1. This is handled automatically… --- ## [URGENT: Prevent E-Mail Sendout](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 5\ **Last updated:** [October 16, 2017, 11:33am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702 "2017-10-16T11:33:09Z")
Hi, I created a campaign to send out one single email to a segment with leads. I scheduled the email to be sent out tomorrow at 8am (I timed the campaign action). After that I enabled the campaign and the conta… --- ## [Mautic, NGINX, CORS](https://forum.mautic.org/t/mautic-nginx-cors/9672)
**Author:** [@jester](https://forum.mautic.org/u/jester)\ **Replies:** 7\ **Last updated:** [October 16, 2017, 8:51am UTC](https://forum.mautic.org/t/mautic-nginx-cors/9672 "2017-10-16T08:51:48Z")
Hello everyone, I’m fighting with Mautic integration with my website. I use NGINX webserver, mautic is installed on subdomain https://ma.website.com. Mautic works okay, but mautic integration script on the main webs… [Previous page](https://forum.mautic.org/c/support/8.md?page=202) [Next page](https://forum.mautic.org/c/support/8.md?page=204)