# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=204 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 205 --- ## [How to left align email?](https://forum.mautic.org/t/how-to-left-align-email/9704)
**Author:** [@ajfrank](https://forum.mautic.org/u/ajfrank)\ **Replies:** 2\ **Last updated:** [October 16, 2017, 6:24am UTC](https://forum.mautic.org/t/how-to-left-align-email/9704 "2017-10-16T06:24:36Z")
Hello, I’m new to mautic and am trying to figure out the very basic thing. How can I align plain text html email to left like a normal email? It seems aligned centered by default. Also wondering how I can test i… --- ## [Dropbox plugin](https://forum.mautic.org/t/dropbox-plugin/9430)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 3\ **Last updated:** [October 16, 2017, 4:58am UTC](https://forum.mautic.org/t/dropbox-plugin/9430 "2017-10-16T04:58:46Z")
I added a resource that calls a remote dropbox location to download a file. The address is correct but the dropbox does not open. There is a button to search cloud storage but it does not includes dropbox. Theres a m… --- ## [Retrying when this event encountered error?](https://forum.mautic.org/t/retrying-when-this-event-encountered-error/9705)
**Author:** [@ajfrank](https://forum.mautic.org/u/ajfrank)\ **Replies:** 1\ **Last updated:** [October 15, 2017, 8:44pm UTC](https://forum.mautic.org/t/retrying-when-this-event-encountered-error/9705 "2017-10-15T20:44:11Z")
Hello I see: this event encountered error https://www.screencast.com/t/iuVPxupXK1s Will mautic re attempt the event or should I clone the campaign and republish?.. --- ## [How mautic migrate to another server?](https://forum.mautic.org/t/how-mautic-migrate-to-another-server/2792)
**Author:** [@idgl](https://forum.mautic.org/u/idgl)\ **Replies:** 5\ **Last updated:** [October 15, 2017, 8:14pm UTC](https://forum.mautic.org/t/how-mautic-migrate-to-another-server/2792 "2017-10-15T20:14:29Z")
Hello We are trying to migrate a mautic already installed and running from one server to another. Backup performed using the web and DB does not work us. What steps should we follow? We have also tried making a… --- ## [CronJob Error](https://forum.mautic.org/t/cronjob-error/2481)
**Author:** [@sellout](https://forum.mautic.org/u/sellout)\ **Replies:** 4\ **Last updated:** [October 14, 2017, 2:17pm UTC](https://forum.mautic.org/t/cronjob-error/2481 "2017-10-14T14:17:28Z")
I’m setting up Mautic on a local environment for testing using Mac OSX. When I use terminal to manually fire: the cronjobs listed here:https://www.mautic.org/docs/setup/index.html I end up getting a sql error: … --- ## [Campaign with Hubspot integration not firing](https://forum.mautic.org/t/campaign-with-hubspot-integration-not-firing/9697)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 2\ **Last updated:** [October 14, 2017, 1:17pm UTC](https://forum.mautic.org/t/campaign-with-hubspot-integration-not-firing/9697 "2017-10-14T13:17:27Z")
Hi there, I have created a hubspot campaign to push new contacts to hubspot. The contact gets added to the campaign but the action to push to hubspot never fires. I have poured over the forums, quadruple checked my … --- ## [bulk adding contacts to segment](https://forum.mautic.org/t/bulk-adding-contacts-to-segment/9699)
**Author:** [@sraisz](https://forum.mautic.org/u/sraisz)\ **Replies:** 1\ **Last updated:** [October 14, 2017, 10:45am UTC](https://forum.mautic.org/t/bulk-adding-contacts-to-segment/9699 "2017-10-14T10:45:47Z")
I was wondering how to bulk add contacts to a segment and came up with this system: select the contacts and export them import the contacts again (email field is all that is needed) and choose the segment to add… --- ## [Need Help Installing 1.3.0](https://forum.mautic.org/t/need-help-installing-1-3-0/6034)
**Author:** [@LadyZelda](https://forum.mautic.org/u/LadyZelda)\ **Replies:** 4\ **Last updated:** [October 14, 2017, 7:45am UTC](https://forum.mautic.org/t/need-help-installing-1-3-0/6034 "2017-10-14T07:45:12Z")
Hey there: I am really new to Mautic and I would love some help with the installation. I am not a Dev nor do I understand coding. I tried searching on YouTube for an installation video but I only found one using the… --- ## [Cannot log into Mautic any more](https://forum.mautic.org/t/cannot-log-into-mautic-any-more/9678)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [October 14, 2017, 7:37am UTC](https://forum.mautic.org/t/cannot-log-into-mautic-any-more/9678 "2017-10-14T07:37:44Z")
Hi, I am facing a strange issue: I cannot log into my self-hosted Mautic installation any more. It says “invalid credentials”. I tried to clear Mautic cache, cleared the cookies and so on. Even stranger: When I… --- ## [Want to change "Reply to" Email address for lead form](https://forum.mautic.org/t/want-to-change-reply-to-email-address-for-lead-form/9682)
**Author:** [@nisha](https://forum.mautic.org/u/nisha)\ **Replies:** 4\ **Last updated:** [October 13, 2017, 5:27pm UTC](https://forum.mautic.org/t/want-to-change-reply-to-email-address-for-lead-form/9682 "2017-10-13T17:27:38Z")
Hi, We have 1 lead form created from Component–\>Forms when i am generating email for send form result i am not able to find any option to change “Reply to” email address. By default it takes reply to email addr… --- ## [Tracking data before being a Contact](https://forum.mautic.org/t/tracking-data-before-being-a-contact/9690)
**Author:** [@rafael.wamai](https://forum.mautic.org/u/rafael.wamai)\ **Replies:** 1\ **Last updated:** [October 13, 2017, 2:26pm UTC](https://forum.mautic.org/t/tracking-data-before-being-a-contact/9690 "2017-10-13T14:26:38Z")
Hello, is it possible to track data (such as a custom field) of a user before having him as a contact in Mautic? For example: I want to know if a user has clicked the “Accept” button of my terms and condit… --- ## [Contact Monitoring](https://forum.mautic.org/t/contact-monitoring/9689)
**Author:** [@rafael.wamai](https://forum.mautic.org/u/rafael.wamai)\ **Replies:** 1\ **Last updated:** [October 13, 2017, 2:21pm UTC](https://forum.mautic.org/t/contact-monitoring/9689 "2017-10-13T14:21:09Z")
Hello, i have installed Mautic 2.2.1 in my Wordpress site. Pageviews are being track correctly with mt(‘send’, ‘pageview’) but when i try adding an array for custom fields such as : {email:“info@email.com”,at… --- ## [Popups are not responsive. Can someone help?](https://forum.mautic.org/t/popups-are-not-responsive-can-someone-help/9684)
**Author:** [@Venkat](https://forum.mautic.org/u/Venkat)\ **Replies:** 2\ **Last updated:** [October 13, 2017, 12:11pm UTC](https://forum.mautic.org/t/popups-are-not-responsive-can-someone-help/9684 "2017-10-13T12:11:08Z")
The default mautic pop up forms are not mobile responsive. Is there someone who has solved this problem? or is there some third party plugin which I can use to solve this problem? --- ## [The site is currently offline due to encountering an error.](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/2196)
**Author:** [@SalesNinja\_Kevan](https://forum.mautic.org/u/SalesNinja_Kevan)\ **Replies:** 26\ **Last updated:** [October 13, 2017, 8:37am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/2196 "2017-10-13T08:37:59Z")
Hi, need help installing Mautic. Here’s what i did Downloaded Mautic from mautic.org uploaded to ftp tried to use mydomain.com/mautic and mydomain.com/mautic/installer but both didn’t work. I got the error as b… --- ## [Mautic Contact ID to G. Analytics User ID](https://forum.mautic.org/t/mautic-contact-id-to-g-analytics-user-id/4209)
**Author:** [@Steven](https://forum.mautic.org/u/Steven)\ **Replies:** 4\ **Last updated:** [October 12, 2017, 6:07pm UTC](https://forum.mautic.org/t/mautic-contact-id-to-g-analytics-user-id/4209 "2017-10-12T18:07:57Z")
Google Analytics has a feature to analyze individual user behavior, under Audience \> User Explorer. There is a way to assign custom unique IDs to each user being explored. More information about this feature set can be f… --- ## [The site is currently offline due to encountering an error. If the problem persists, please contact](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact/9676)
**Author:** [@divya](https://forum.mautic.org/u/divya)\ **Replies:** 1\ **Last updated:** [October 12, 2017, 8:26am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact/9676 "2017-10-12T08:26:07Z")
Hi I am facing a critical issue while submitting the form. After publishing the landing page url. I had filled the form and entered submit button, After that i’m getting an error like The site is currently offline… --- ## [Unsubscribe adds extra forward slash to URL.](https://forum.mautic.org/t/unsubscribe-adds-extra-forward-slash-to-url/9675)
**Author:** [@martinr](https://forum.mautic.org/u/martinr)\ **Replies:** 1\ **Last updated:** [October 12, 2017, 7:57am UTC](https://forum.mautic.org/t/unsubscribe-adds-extra-forward-slash-to-url/9675 "2017-10-12T07:57:11Z")
Hi there, When I use the {unsubscribe\_url} token in an email, it seems to generate and display a working URL in the final email that gets sent out to clients. https://martinprint.com.au/mautic/email/unsubscribe/59… --- ## [Mautic replaces ? with & in URL](https://forum.mautic.org/t/mautic-replaces-with-in-url/9666)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 8\ **Last updated:** [October 12, 2017, 6:04am UTC](https://forum.mautic.org/t/mautic-replaces-with-in-url/9666 "2017-10-12T06:04:25Z")
Hi Guys, after sending the email out where I have something like this (generated email in Code Mode): Code: Mautic replaces the question mark, so I end up with this Code: And it breaks my URL since it i… --- ## [Email Campaigns on multiple lists](https://forum.mautic.org/t/email-campaigns-on-multiple-lists/9661)
**Author:** [@pokermagic](https://forum.mautic.org/u/pokermagic)\ **Replies:** 2\ **Last updated:** [October 12, 2017, 5:47am UTC](https://forum.mautic.org/t/email-campaigns-on-multiple-lists/9661 "2017-10-12T05:47:43Z")
If I send an email campaign to multiple segments (distribution, retail, etail) and a contact that is on these segments (distribution, retail, etail), will the contact get three duplicate emails, or just one? If so h… --- ## [Text message settings unavailable in configuration settings](https://forum.mautic.org/t/text-message-settings-unavailable-in-configuration-settings/9667)
**Author:** [@leafen](https://forum.mautic.org/u/leafen)\ **Replies:** 2\ **Last updated:** [October 12, 2017, 5:40am UTC](https://forum.mautic.org/t/text-message-settings-unavailable-in-configuration-settings/9667 "2017-10-12T05:40:36Z")
After configuring Twilio Plugin (using Test Credentials) Text message settings is still not available in configuration list in settings. Text message settings is mentioned for creating and sending sms, why is it not … --- ## [Excluding themes.](https://forum.mautic.org/t/excluding-themes/9669)
**Author:** [@lourencorob](https://forum.mautic.org/u/lourencorob)\ **Replies:** 1\ **Last updated:** [October 11, 2017, 9:53pm UTC](https://forum.mautic.org/t/excluding-themes/9669 "2017-10-11T21:53:46Z")
Hello everyone, I installed a theme and by mistake the config.json file was without a comma, that is, the installation of the theme was “defective”. (I am sending the printscreen to see how it was installed) And n… --- ## [Campaign send email time "This value is not valid."](https://forum.mautic.org/t/campaign-send-email-time-this-value-is-not-valid/9557)
**Author:** [@chenlev](https://forum.mautic.org/u/chenlev)\ **Replies:** 6\ **Last updated:** [October 11, 2017, 3:55pm UTC](https://forum.mautic.org/t/campaign-send-email-time-this-value-is-not-valid/9557 "2017-10-11T15:55:39Z")
I try to send a campaign email on specific date and time and I get “This value is not valid.” I use the date picker to enter the date and time --- ## [How to disable Tracking Image (mtracking.gif)](https://forum.mautic.org/t/how-to-disable-tracking-image-mtracking-gif/9665)
**Author:** [@3lias](https://forum.mautic.org/u/3lias)\ **Replies:** 1\ **Last updated:** [October 11, 2017, 8:33am UTC](https://forum.mautic.org/t/how-to-disable-tracking-image-mtracking-gif/9665 "2017-10-11T08:33:46Z")
Hi. For not known reasons the “normal” Tracking Javascript is loading also the Tracking Image (mtracking.gif) all the time. Is there a way to disable this behavior? Even when using the WP-Plugin and deselecting… --- ## [Custom date conditions in a campaign](https://forum.mautic.org/t/custom-date-conditions-in-a-campaign/9664)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [October 11, 2017, 7:33am UTC](https://forum.mautic.org/t/custom-date-conditions-in-a-campaign/9664 "2017-10-11T07:33:12Z")
Hi, i read this help page: https://mautic.com/help/custom-date-conditions/ but it seems not to work. I created a campaign to guide subscriber to a workshop. During workshop signup i created a form with 2 hidden… --- ## [Mautic update bug](https://forum.mautic.org/t/mautic-update-bug/9662)
**Author:** [@JCC](https://forum.mautic.org/u/JCC)\ **Replies:** 1\ **Last updated:** [October 11, 2017, 6:30am UTC](https://forum.mautic.org/t/mautic-update-bug/9662 "2017-10-11T06:30:35Z")
My MAUTIC updated around Sept 22nd. Seems like a bug during Update process… Since then : When I try to open WEBHOOKS on right menu it gives error 500 When I send a bulk email to one of my segments, it stops every 80… --- ## [Custom Landing Page Url](https://forum.mautic.org/t/custom-landing-page-url/9659)
**Author:** [@austinfelipe](https://forum.mautic.org/u/austinfelipe)\ **Replies:** 2\ **Last updated:** [October 10, 2017, 2:47pm UTC](https://forum.mautic.org/t/custom-landing-page-url/9659 "2017-10-10T14:47:38Z")
Hey guys, I’d like to customize my LP url. How can I do that? I’m accessing Mautic from http://mautic.justexample.com and I’d like to access using http://example.justexample.com/some-landing-page-url Any ideia … --- ## [SugarCRM Plugin: No contacts from SugarCRM to Mautic](https://forum.mautic.org/t/sugarcrm-plugin-no-contacts-from-sugarcrm-to-mautic/9508)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 9\ **Last updated:** [October 10, 2017, 5:14am UTC](https://forum.mautic.org/t/sugarcrm-plugin-no-contacts-from-sugarcrm-to-mautic/9508 "2017-10-10T05:14:07Z")
Hi, I have setup the SugarCRM plugin and I am experiencing some problems: contacts created in SugarCRM are not transferred to Mautic (the other direction works). Here is what I did: Connected Mautic to SugarCRM v… --- ## [Latest Mautic Forms Still broken](https://forum.mautic.org/t/latest-mautic-forms-still-broken/9390)
**Author:** [@blackLCD](https://forum.mautic.org/u/blackLCD)\ **Replies:** 6\ **Last updated:** [October 10, 2017, 3:29am UTC](https://forum.mautic.org/t/latest-mautic-forms-still-broken/9390 "2017-10-10T03:29:35Z")
Looks like forms do not work in the latest version of mautic. I did however RE-Follow https://github.com/mautic/mautic/pull/4656/files Seemed to almost fix it but not really… But it will not display a mess… --- ## [Mautic free cloud doesn't update segments](https://forum.mautic.org/t/mautic-free-cloud-doesnt-update-segments/9655)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [October 9, 2017, 1:26pm UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-update-segments/9655 "2017-10-09T13:26:17Z")
Hi, i have a segment with all users that have newsletter tag using free cloud hosted of mautic. I tried to manually set newsletter tag to 20 users but segment doesn’t update number of leads. I tried to switch o… --- ## [How can i do a backup of the forms?](https://forum.mautic.org/t/how-can-i-do-a-backup-of-the-forms/9480)
**Author:** [@sergio-bolinches](https://forum.mautic.org/u/sergio-bolinches)\ **Replies:** 8\ **Last updated:** [October 9, 2017, 12:24pm UTC](https://forum.mautic.org/t/how-can-i-do-a-backup-of-the-forms/9480 "2017-10-09T12:24:49Z")
Hi¡ I ask me… How can i do a backup of the forms? All my campaigns are finished and i have some problems with the installation. I´d like to install clear Mautic again to solve my problems¡ (I hope) But… I don´t want to l… [Previous page](https://forum.mautic.org/c/support/8.md?page=203) [Next page](https://forum.mautic.org/c/support/8.md?page=205)