# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=205 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 206 --- ## [Constant connection could not be established](https://forum.mautic.org/t/constant-connection-could-not-be-established/9652)
**Author:** [@incworks](https://forum.mautic.org/u/incworks)\ **Replies:** 2\ **Last updated:** [October 8, 2017, 3:15pm UTC](https://forum.mautic.org/t/constant-connection-could-not-be-established/9652 "2017-10-08T15:15:34Z")
I’ve tried setting up the email with Amazon web service SES as well as smtp elasticemail but keep getting the below error: Connection could not be established with host smtp.elasticemail.com \[Connection timed out #1… --- ## [Cancel scheduled actions/events](https://forum.mautic.org/t/cancel-scheduled-actions-events/7805)
**Author:** [@Charles](https://forum.mautic.org/u/Charles)\ **Replies:** 3\ **Last updated:** [October 7, 2017, 4:42pm UTC](https://forum.mautic.org/t/cancel-scheduled-actions-events/7805 "2017-10-07T16:42:27Z")
Is there a way to cancel scheduled actions / events? --- ## [bounce won't work - error 500 on callback url](https://forum.mautic.org/t/bounce-wont-work-error-500-on-callback-url/9654)
**Author:** [@fususu](https://forum.mautic.org/u/fususu)\ **Replies:** 2\ **Last updated:** [October 7, 2017, 3:20pm UTC](https://forum.mautic.org/t/bounce-wont-work-error-500-on-callback-url/9654 "2017-10-07T15:20:38Z")
Hi, I’m trying to setup bounce management for Elasticemail followed by the instruction here. But I got this error when submit notification url (the link like: http://your-mautic-url.tld/mailer/elasticemail/callback) C… --- ## [Referrer's Not Showing Up?](https://forum.mautic.org/t/referrers-not-showing-up/9586)
**Author:** [@parisi](https://forum.mautic.org/u/parisi)\ **Replies:** 2\ **Last updated:** [October 7, 2017, 2:37pm UTC](https://forum.mautic.org/t/referrers-not-showing-up/9586 "2017-10-07T14:37:27Z")
Is there a way to capture the referrer for each event. We created a page on a foreign site (https://www.paulparisi.com/rtest/) with a link to the URL https://www.saviorlabs.com/referrertest/. When we visit that page and … --- ## [CORS error: No 'Access-Control-Allow-Origin' header is present](https://forum.mautic.org/t/cors-error-no-access-control-allow-origin-header-is-present/7799)
**Author:** [@Bob](https://forum.mautic.org/u/Bob)\ **Replies:** 4\ **Last updated:** [October 7, 2017, 7:42am UTC](https://forum.mautic.org/t/cors-error-no-access-control-allow-origin-header-is-present/7799 "2017-10-07T07:42:30Z")
Hi all. I’m experimenting with mautic on a local server. I’ve also got a WordPress site on the same server. I’ve found the js snippet for implimenting tracking, and embedded it in the wp site. When I load t… --- ## [Can not select contacts](https://forum.mautic.org/t/can-not-select-contacts/9638)
**Author:** [@marcox](https://forum.mautic.org/u/marcox)\ **Replies:** 4\ **Last updated:** [October 7, 2017, 5:54am UTC](https://forum.mautic.org/t/can-not-select-contacts/9638 "2017-10-07T05:54:09Z")
Hello I use Mautic free, when I create an email it does not show the option to select the contacts for sending, nor when I create the campaign does not appear the name of the list of contacts to add, someone knows how … --- ## [Several problems with Hubspot Integration](https://forum.mautic.org/t/several-problems-with-hubspot-integration/9651)
**Author:** [@sina](https://forum.mautic.org/u/sina)\ **Replies:** 1\ **Last updated:** [October 6, 2017, 6:34pm UTC](https://forum.mautic.org/t/several-problems-with-hubspot-integration/9651 "2017-10-06T18:34:41Z")
Hello everybody, there are a number of issues regarding Hubspot intergration, that I can’t wrap my head around. Hope someone here can help me: 1- When I use Code: mautic:inetgration:fetchleads --integration:Hubs… --- ## [Change email domain](https://forum.mautic.org/t/change-email-domain/9647)
**Author:** [@ahsan2011](https://forum.mautic.org/u/ahsan2011)\ **Replies:** 3\ **Last updated:** [October 6, 2017, 5:56pm UTC](https://forum.mautic.org/t/change-email-domain/9647 "2017-10-06T17:56:08Z")
I have mautic installed on my server, mautic.xyz.com. I am sending from multiple domains like aaa.com, bbb.com, ccc.com. All the 3 domains are aligned with SPF, DKIM and DMARC. All of them are passing the tests. … --- ## [add user to campaign with point trigger](https://forum.mautic.org/t/add-user-to-campaign-with-point-trigger/9645)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 5\ **Last updated:** [October 6, 2017, 4:24pm UTC](https://forum.mautic.org/t/add-user-to-campaign-with-point-trigger/9645 "2017-10-06T16:24:15Z")
Hi, i have a (maybe) stupid question… i created a community website with “wordpress” + “mautic” + “simple membership plugin”. Community has 2 levels Base (free) and Premium (paid). At first users sign up … --- ## [Google Cloud cannot access sendgrid](https://forum.mautic.org/t/google-cloud-cannot-access-sendgrid/9623)
**Author:** [@t3rrylin](https://forum.mautic.org/u/t3rrylin)\ **Replies:** 5\ **Last updated:** [October 6, 2017, 2:02pm UTC](https://forum.mautic.org/t/google-cloud-cannot-access-sendgrid/9623 "2017-10-06T14:02:27Z")
I deploied Mautic on google cloud platform, and I wish to use sendgrid as email sender (which I need 12000 mail). However I tried the sendgrid option and also the SMTP option but both return me the same error: … --- ## [Page hits not recognized](https://forum.mautic.org/t/page-hits-not-recognized/1829)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 17\ **Last updated:** [October 6, 2017, 11:38am UTC](https://forum.mautic.org/t/page-hits-not-recognized/1829 "2017-10-06T11:38:24Z")
Not sure what I’m doing wrong, but I cannot seem to get page hits recognized. I’m just running a test right now to get familiar with the system. What I’m trying to do is mimic a conversion to a customer (hit the thank-yo… --- ## [Lead bottom not appear](https://forum.mautic.org/t/lead-bottom-not-appear/9644)
**Author:** [@jmcanario](https://forum.mautic.org/u/jmcanario)\ **Replies:** 1\ **Last updated:** [October 6, 2017, 7:36am UTC](https://forum.mautic.org/t/lead-bottom-not-appear/9644 "2017-10-06T07:36:26Z")
I cannot see my LEAD botton in my menu of a new installation of Mautic. Any idea? I think I did my cron job well, but not sure about. --- ## [Mautic cookies: mtc\_id mautic\_session\_id mautic\_session\_name](https://forum.mautic.org/t/mautic-cookies-mtc-id-mautic-session-id-mautic-session-name/8136)
**Author:** [@saint](https://forum.mautic.org/u/saint)\ **Replies:** 2\ **Last updated:** [October 5, 2017, 8:11pm UTC](https://forum.mautic.org/t/mautic-cookies-mtc-id-mautic-session-id-mautic-session-name/8136 "2017-10-05T20:11:00Z")
hi folks, I’m trying to understand cookie behavior in mautic and at first sight it wasn’t obvious. I understand there are a few cookies, namely: mtc\_id: id of the user mautic\_session\_id: session id, and there… --- ## [Using partial fields in emails](https://forum.mautic.org/t/using-partial-fields-in-emails/9637)
**Author:** [@digitalsmithy](https://forum.mautic.org/u/digitalsmithy)\ **Replies:** 2\ **Last updated:** [October 5, 2017, 6:36pm UTC](https://forum.mautic.org/t/using-partial-fields-in-emails/9637 "2017-10-05T18:36:19Z")
I’d like to construct a code from the customer company, todays date YEAR and some letters. Example: Bloggs Burgers. The code would be: BLOG2017XYZ First four letters of company, then year, then string. Then add thi… --- ## [I can not integrate mautic with sendgrid](https://forum.mautic.org/t/i-can-not-integrate-mautic-with-sendgrid/9629)
**Author:** [@mautic\_bob](https://forum.mautic.org/u/mautic_bob)\ **Replies:** 2\ **Last updated:** [October 5, 2017, 12:34pm UTC](https://forum.mautic.org/t/i-can-not-integrate-mautic-with-sendgrid/9629 "2017-10-05T12:34:53Z")
I can not integrate mautic with sendgrid, show me this error: Quote: Connection could not be established with host smtp.sendgrid.net \[Connection timed out #110\] Log data: ++ Starting MauticEmailBundleSwiftmailerTranspo… --- ## [Mautic is not providing information on reasons of bounced mail](https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634)
**Author:** [@arun](https://forum.mautic.org/u/arun)\ **Replies:** 2\ **Last updated:** [October 5, 2017, 12:29pm UTC](https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634 "2017-10-05T12:29:00Z")
Is there any option to identify the reason for bounced email --- ## [Cron jobs: Could not open input file](https://forum.mautic.org/t/cron-jobs-could-not-open-input-file/9636)
**Author:** [@Sherifabuzid](https://forum.mautic.org/u/Sherifabuzid)\ **Replies:** 2\ **Last updated:** [October 5, 2017, 12:28pm UTC](https://forum.mautic.org/t/cron-jobs-could-not-open-input-file/9636 "2017-10-05T12:28:15Z")
Hi, I have done a lot of research and checked the answers here, but still I get the below error. I have set up the below cron job to check if all is working: /usr/local/bin/php /home/wordcrip/email/appconsole… --- ## [Help to change mautic.net as sender](https://forum.mautic.org/t/help-to-change-mautic-net-as-sender/9631)
**Author:** [@isamendes](https://forum.mautic.org/u/isamendes)\ **Replies:** 2\ **Last updated:** [October 4, 2017, 10:31pm UTC](https://forum.mautic.org/t/help-to-change-mautic-net-as-sender/9631 "2017-10-04T22:31:29Z")
Hi there, I would like to change the sender from my campaigns. I inserted my email, but the sender is still mautic.net and because of that, my emails go to promotions… --- ## [Segment filtering not working in case of multiple select](https://forum.mautic.org/t/segment-filtering-not-working-in-case-of-multiple-select/9627)
**Author:** [@somnath](https://forum.mautic.org/u/somnath)\ **Replies:** 1\ **Last updated:** [October 4, 2017, 1:00pm UTC](https://forum.mautic.org/t/segment-filtering-not-working-in-case-of-multiple-select/9627 "2017-10-04T13:00:42Z")
Hi, I have face some acute problem, delineated below: I have add a custom field named (interest product) type select multiple. Create a standalone form. In the form add a field check box group which conta… --- ## [External campaigns](https://forum.mautic.org/t/external-campaigns/9589)
**Author:** [@parisi](https://forum.mautic.org/u/parisi)\ **Replies:** 2\ **Last updated:** [October 4, 2017, 8:05am UTC](https://forum.mautic.org/t/external-campaigns/9589 "2017-10-04T08:05:00Z")
For example, an email is going to be sent by the chamber of commerce on our behalf. How do we create a URL and query string that Mautic can then track so we can see hits from that mailing? --- ## [Dynamic content - just a fairytale?](https://forum.mautic.org/t/dynamic-content-just-a-fairytale/9542)
**Author:** [@celius](https://forum.mautic.org/u/celius)\ **Replies:** 8\ **Last updated:** [October 4, 2017, 7:34am UTC](https://forum.mautic.org/t/dynamic-content-just-a-fairytale/9542 "2017-10-04T07:34:00Z")
I’ve used a lot of hours digesting all content I can find about this, and I’ve have it setup in all the ways it’s told to be setup through documentation, videos and forum posts. But it’s not working. And from what I… --- ## [Issues with version 2.1](https://forum.mautic.org/t/issues-with-version-2-1/4978)
**Author:** [@eplaku](https://forum.mautic.org/u/eplaku)\ **Replies:** 8\ **Last updated:** [October 4, 2017, 5:54am UTC](https://forum.mautic.org/t/issues-with-version-2-1/4978 "2017-10-04T05:54:07Z")
Hi guys, I love Mautic but it can become frustrating especially after a new version comes out. I was able to upgrade semi-successfully from v.1.4 to 2.1 but now I find that several things don’t work as they did… --- ## [Facebook integration](https://forum.mautic.org/t/facebook-integration/9622)
**Author:** [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Replies:** 1\ **Last updated:** [October 4, 2017, 5:23am UTC](https://forum.mautic.org/t/facebook-integration/9622 "2017-10-04T05:23:25Z")
Hi! I’m running a Mautic.net (their self hosted free version) to test and I cannot make Mautic integrate with Facebook other that my personal account (and I want the developer account with code and secret). Any id… --- ## [Problems between Mautic and IP](https://forum.mautic.org/t/problems-between-mautic-and-ip/9610)
**Author:** [@greenman2017](https://forum.mautic.org/u/greenman2017)\ **Replies:** 4\ **Last updated:** [October 4, 2017, 5:13am UTC](https://forum.mautic.org/t/problems-between-mautic-and-ip/9610 "2017-10-04T05:13:51Z")
Hi all, i have been takling to myweb hist eco host about installing Mautic and been told by them they limit the amount of emails you can send per hour and if any recipient of an email marks an email as unwanted in their … --- ## [points challenge :-)](https://forum.mautic.org/t/points-challenge/9612)
**Author:** [@Christine](https://forum.mautic.org/u/Christine)\ **Replies:** 4\ **Last updated:** [October 3, 2017, 2:53pm UTC](https://forum.mautic.org/t/points-challenge/9612 "2017-10-03T14:53:37Z")
Hi Guys - I have been trying to figure out if it is possible to use mautic points with our site structure, but can’t find a solution. As an example I want to have the following points allocated:- 1 point - Hom… --- ## [Create email or mktg message cannot](https://forum.mautic.org/t/create-email-or-mktg-message-cannot/9611)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 1\ **Last updated:** [October 3, 2017, 12:15pm UTC](https://forum.mautic.org/t/create-email-or-mktg-message-cannot/9611 "2017-10-03T12:15:21Z")
I am running the latest version of Mautic…when under channels I click on emails and click new…nothing happens…when I click on Marketing message and then click new…I go down to email and enable…where message is…I select c… --- ## [Mautic Installation Service?](https://forum.mautic.org/t/mautic-installation-service/9393)
**Author:** [@unify](https://forum.mautic.org/u/unify)\ **Replies:** 11\ **Last updated:** [October 3, 2017, 11:39am UTC](https://forum.mautic.org/t/mautic-installation-service/9393 "2017-10-03T11:39:58Z")
Hi Ninjoan, Do you offer a Mautic installation service? I’ve been trying to get it set up myself. I have a few installations, and one thing or another doesn’t work on all of them. The Thrive Themes API won’t connec… --- ## [Theme images in email builder not shown](https://forum.mautic.org/t/theme-images-in-email-builder-not-shown/9562)
**Author:** [@giedrius.mautic](https://forum.mautic.org/u/giedrius.mautic)\ **Replies:** 2\ **Last updated:** [October 3, 2017, 7:32am UTC](https://forum.mautic.org/t/theme-images-in-email-builder-not-shown/9562 "2017-10-03T07:32:43Z")
Hello, I have an issue with the email builder. When I go to Channels \> Emails \> select theme \> Builder, images from the template are not shown. I had an issue before where the themes would be shown blank in Channels \> … --- ## [Translations for {unsubscribe\_text} token possbile?](https://forum.mautic.org/t/translations-for-unsubscribe-text-token-possbile/5355)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 2\ **Last updated:** [October 3, 2017, 12:44am UTC](https://forum.mautic.org/t/translations-for-unsubscribe-text-token-possbile/5355 "2017-10-03T00:44:50Z")
How is it possible to have translation for the various text tokens like for the {unsubscribe\_text} or the {webview\_text} token? Obviously it is only possible to insert text in one language only into the respective fields… --- ## [Form Submit Hangs on "Please Wait..."](https://forum.mautic.org/t/form-submit-hangs-on-please-wait/9609)
**Author:** [@Jaheki](https://forum.mautic.org/u/Jaheki)\ **Replies:** 3\ **Last updated:** [October 2, 2017, 8:29pm UTC](https://forum.mautic.org/t/form-submit-hangs-on-please-wait/9609 "2017-10-02T20:29:28Z")
Hey My self-hosted instance hangs on any form submit button. If I set the form to display a message nothing comes up If I set the form to redirect the URL on submit, nothing happens. I’m not much of a co… [Previous page](https://forum.mautic.org/c/support/8.md?page=204) [Next page](https://forum.mautic.org/c/support/8.md?page=206)