# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=208 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 209 --- ## [Form message not displaying](https://forum.mautic.org/t/form-message-not-displaying/9515)
**Author:** [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Replies:** 4\ **Last updated:** [September 20, 2017, 10:08pm UTC](https://forum.mautic.org/t/form-message-not-displaying/9515 "2017-09-20T22:08:06Z")
I’m setting up mautic step by step but I encounter errors at each step… When I set up a form with a message to display once submitted, I never see this message. The form stays as is, with the “please wait” message. T… --- ## ["CRON" jobs on Windows 10](https://forum.mautic.org/t/cron-jobs-on-windows-10/9496)
**Author:** [@Meeee](https://forum.mautic.org/u/Meeee)\ **Replies:** 6\ **Last updated:** [September 20, 2017, 7:28pm UTC](https://forum.mautic.org/t/cron-jobs-on-windows-10/9496 "2017-09-20T19:28:00Z")
Hi everybody, I’m trying to install Mautic and test on my PC using Windows 10 and WAMPserver (localhost). Mautic install is OK. Now, I’ve to add “cron” jobs but I don’t see how to do this as I’m using Windows (no cPa… --- ## [PHP Error](https://forum.mautic.org/t/php-error/9521)
**Author:** [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Replies:** 1\ **Last updated:** [September 20, 2017, 3:54pm UTC](https://forum.mautic.org/t/php-error/9521 "2017-09-20T15:54:27Z")
I keep getting these errors on my server for mautic, and have no idea how to fix them. I’m also having trouble with amazon ses not confirming mautic subscription for bounce management, but am new to all this, so i’m not … --- ## [Contacts Page 500 Error in 2.10.1](https://forum.mautic.org/t/contacts-page-500-error-in-2-10-1/9519)
**Author:** [@frankie83](https://forum.mautic.org/u/frankie83)\ **Replies:** 2\ **Last updated:** [September 20, 2017, 1:58pm UTC](https://forum.mautic.org/t/contacts-page-500-error-in-2-10-1/9519 "2017-09-20T13:58:58Z")
Since updating to 2.10.1 I can no longer access the contacts tab on the dashboard. If I right click and open in new tab I get a 500 error. Anybody else getting this? --- ## [Mautic on Gandi PHP 5.6.xx](https://forum.mautic.org/t/mautic-on-gandi-php-5-6-xx/9518)
**Author:** [@Meeee](https://forum.mautic.org/u/Meeee)\ **Replies:** 1\ **Last updated:** [September 20, 2017, 1:15pm UTC](https://forum.mautic.org/t/mautic-on-gandi-php-5-6-xx/9518 "2017-09-20T13:15:08Z")
Hi everybody, I’ve just installed Mautic on Gandi, using 5.6.xx As mentionnel in the install wizard, I’ve manually set always\_populate\_raw\_post\_data to -1 in php.ini because the PHP version is 5.6.xx I guess when t… --- ## [Database run up to 1GB! Issue](https://forum.mautic.org/t/database-run-up-to-1gb-issue/5976)
**Author:** [@Miracle\_maker](https://forum.mautic.org/u/Miracle_maker)\ **Replies:** 13\ **Last updated:** [September 20, 2017, 12:31pm UTC](https://forum.mautic.org/t/database-run-up-to-1gb-issue/5976 "2017-09-20T12:31:40Z")
Guys, i have unexpected problem with one mautic installation. Can you help me with this? It turns out that my table email\_copies in the database is increasing rapidly to about 700 МВ. And some other as well. This do… --- ## [Can we setup Cron Jobs from FTP](https://forum.mautic.org/t/can-we-setup-cron-jobs-from-ftp/9516)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 1\ **Last updated:** [September 20, 2017, 12:22pm UTC](https://forum.mautic.org/t/can-we-setup-cron-jobs-from-ftp/9516 "2017-09-20T12:22:47Z")
Can we set up cron jobs for mautic through FTP. or SSH, Though SSH i am not getting properly how it will work, Can anyone have any video link or manual ,mautic org documentation i read already and implemented as wel… --- ## [Site can't be reached after installation](https://forum.mautic.org/t/site-cant-be-reached-after-installation/9509)
**Author:** [@mindchemist](https://forum.mautic.org/u/mindchemist)\ **Replies:** 2\ **Last updated:** [September 20, 2017, 2:34am UTC](https://forum.mautic.org/t/site-cant-be-reached-after-installation/9509 "2017-09-20T02:34:08Z")
I have installed the mautic on http://email.mindchemist.com/mautic via Softaculous App Installer. After installation is completed I have clicked on the login link but the MAUTIC login didn’t appear. Please help me to… --- ## [Mautic sending speed](https://forum.mautic.org/t/mautic-sending-speed/5178)
**Author:** [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)\ **Replies:** 22\ **Last updated:** [September 20, 2017, 12:58am UTC](https://forum.mautic.org/t/mautic-sending-speed/5178 "2017-09-20T00:58:48Z")
(I previously put this on the Mautic Slack channel but haven’t had a resolution yet) It’s taking me about 6 minutes to send 1,400 e-mails… I have a list of about 600,000+ that I want to hit in the next month, so at … --- ## [Mautic Outlook Plugin & addon](https://forum.mautic.org/t/mautic-outlook-plugin-addon/9514)
**Author:** [@ayayron](https://forum.mautic.org/u/ayayron)\ **Replies:** 1\ **Last updated:** [September 19, 2017, 9:21pm UTC](https://forum.mautic.org/t/mautic-outlook-plugin-addon/9514 "2017-09-19T21:21:45Z")
version 2.8.1 doesn’t contain a fix, either did 2.9.0 or 2.9.1 or 2.10.0 or 2.10.1 that just came out. Before version 2.8.1 it was working for me and now i see more and more people who can’t get outlook working it just … --- ## [Outlook 2016 Integration](https://forum.mautic.org/t/outlook-2016-integration/7009)
**Author:** [@scottrdoel](https://forum.mautic.org/u/scottrdoel)\ **Replies:** 7\ **Last updated:** [September 19, 2017, 9:20pm UTC](https://forum.mautic.org/t/outlook-2016-integration/7009 "2017-09-19T21:20:13Z")
Hi All, and Happy New Year!!! I’m having a problem with outlook integration not recording the emails in Mautic. I have a new genuine Office 2016 installed and followed the documentation from Here When I s… --- ## [Outlook Plugin Issue](https://forum.mautic.org/t/outlook-plugin-issue/8912)
**Author:** [@tfreitas](https://forum.mautic.org/u/tfreitas)\ **Replies:** 2\ **Last updated:** [September 19, 2017, 9:15pm UTC](https://forum.mautic.org/t/outlook-plugin-issue/8912 "2017-09-19T21:15:06Z")
We have our Outlook plugin working, but when a user views our email we don’t get any information in our dashboard or leads. We do see the error: \[2017-07-07 02:15:22\] mautic.ERROR: Outlook: signatures don’t match \[\]… --- ## [Mautic does not log anymore](https://forum.mautic.org/t/mautic-does-not-log-anymore/9506)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [September 19, 2017, 2:08pm UTC](https://forum.mautic.org/t/mautic-does-not-log-anymore/9506 "2017-09-19T14:08:40Z")
Hi, I noticed that Mautic started logging 5 days ago (last log was from 12.09.2017). On 12.09. I updated Mautic to version 2.10 - I think everything went fine, Mautic works as expected (before and after 12.09.). … --- ## [Cant see contact activity](https://forum.mautic.org/t/cant-see-contact-activity/9504)
**Author:** [@mksavior](https://forum.mautic.org/u/mksavior)\ **Replies:** 2\ **Last updated:** [September 19, 2017, 12:43pm UTC](https://forum.mautic.org/t/cant-see-contact-activity/9504 "2017-09-19T12:43:41Z")
Since updating to 2.10, I can’t access an individual contact’s activity page. If I click a name under contacts, I get the progress bar at the top but nothing resolves. If I access the contacts URL directly (mydomain.com/… --- ## [Mautic not sending test email for channel](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499)
**Author:** [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Replies:** 8\ **Last updated:** [September 19, 2017, 12:20pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499 "2017-09-19T12:20:41Z")
I have configured Mautic, and am able to send a test email from the configuration panel. I have a segment email that has been sending just fine to contacts, but I noticed I wasn’t getting any new activity the other day, … --- ## [Bounce Mangement](https://forum.mautic.org/t/bounce-mangement/9503)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 1\ **Last updated:** [September 19, 2017, 8:48am UTC](https://forum.mautic.org/t/bounce-mangement/9503 "2017-09-19T08:48:20Z")
Hello all, How i can manage bounce and unsubscribe emails. That automatically it flagged in mautic. Since i am using the option PHP Mail. Thanks in advance Thanks --- ## [Pass variables to form embedded in WordPress page](https://forum.mautic.org/t/pass-variables-to-form-embedded-in-wordpress-page/8318)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 7\ **Last updated:** [September 18, 2017, 3:42pm UTC](https://forum.mautic.org/t/pass-variables-to-form-embedded-in-wordpress-page/8318 "2017-09-18T15:42:22Z")
Hi, when I am embedding a form in a Mautic landing page, I am able to pass form values via URL parameter (e.g. emailadresse=info@test.de) which is then pre-filled into the form. When I am embedding the same for… --- ## [Login Social](https://forum.mautic.org/t/login-social/8133)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 2\ **Last updated:** [September 18, 2017, 10:49am UTC](https://forum.mautic.org/t/login-social/8133 "2017-09-18T10:49:13Z")
@ronald\_d Good evening. Were you able to make social login work? I configured the more data do not go to the form no … --- ## [SecurityError: Permission denied to access property "mQuery" on cross-origin object](https://forum.mautic.org/t/securityerror-permission-denied-to-access-property-mquery-on-cross-origin-object/9423)
**Author:** [@jrmarins](https://forum.mautic.org/u/jrmarins)\ **Replies:** 2\ **Last updated:** [September 18, 2017, 1:54am UTC](https://forum.mautic.org/t/securityerror-permission-denied-to-access-property-mquery-on-cross-origin-object/9423 "2017-09-18T01:54:41Z")
I created a form, linked it to a Focus, and inserted it into my site, the Focus appears normal, but when filling and clicking Send, nothing happens and Focus is still open. In the Firebug Debug this appears: Securit… --- ## [Session drops and "CSRF token is invalid" message on Mautic Cloud](https://forum.mautic.org/t/session-drops-and-csrf-token-is-invalid-message-on-mautic-cloud/9488)
**Author:** [@mino](https://forum.mautic.org/u/mino)\ **Replies:** 3\ **Last updated:** [September 17, 2017, 4:19pm UTC](https://forum.mautic.org/t/session-drops-and-csrf-token-is-invalid-message-on-mautic-cloud/9488 "2017-09-17T16:19:43Z")
Hi Folks, I use Mautic Cloud and over the last day I have been experiencing session issues where I get randomly logged out and at other times an odd message: “The CSRF token is invalid. Please try to resubmit the fo… --- ## [Sendgrid connection error](https://forum.mautic.org/t/sendgrid-connection-error/2634)
**Author:** [@razvan](https://forum.mautic.org/u/razvan)\ **Replies:** 16\ **Last updated:** [September 17, 2017, 10:09am UTC](https://forum.mautic.org/t/sendgrid-connection-error/2634 "2017-09-17T10:09:48Z")
Hi Guys, I love your platform. Great potential! Just wanted to ask you if there is any other way to connect to sendgrid, maybe api, because I get this error when connecting: Connection could not be establi… --- ## [What happened to MauticEmailBundleEntityDoNotEmail ?](https://forum.mautic.org/t/what-happened-to-mauticemailbundleentitydonotemail/9494)
**Author:** [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Replies:** 1\ **Last updated:** [September 17, 2017, 8:05am UTC](https://forum.mautic.org/t/what-happened-to-mauticemailbundleentitydonotemail/9494 "2017-09-17T08:05:25Z")
I get: Code: PHP Fatal error: Class 'Mautic\\EmailBundle\\Entity\\DoNotEmail' not found How to use DonotEmail now? BETTER QUESTION: How to set a Donotcontact lead programmatically in a mautic plugin? Thank you. --- ## [Integration with Magento 2](https://forum.mautic.org/t/integration-with-magento-2/8225)
**Author:** [@mreall](https://forum.mautic.org/u/mreall)\ **Replies:** 11\ **Last updated:** [September 16, 2017, 10:32pm UTC](https://forum.mautic.org/t/integration-with-magento-2/8225 "2017-09-16T22:32:34Z")
Has anyone successfully gotten Mautic to work on Magento 2, specifically 2.1.5? For page tracking, I can only get the image pixel to work. If I try to use javascript tracking I get a “Fingerprint2 is not define error” … --- ## [More email problems than i can deal with.](https://forum.mautic.org/t/more-email-problems-than-i-can-deal-with/9492)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 3\ **Last updated:** [September 16, 2017, 7:23pm UTC](https://forum.mautic.org/t/more-email-problems-than-i-can-deal-with/9492 "2017-09-16T19:23:23Z")
Hopefully someone can look over my numbers and offer some advice. I have a feeling that some of my settings are not correct but i can’t see anything for sure out of order but it sure does not look right so here is what… --- ## [Seeking Solution to Error message 500 when Creating form v2.9](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160)
**Author:** [@jeff](https://forum.mautic.org/u/jeff)\ **Replies:** 3\ **Last updated:** [September 15, 2017, 7:14pm UTC](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160 "2017-09-15T19:14:46Z")
Greetings Mautic family. First time poster, I am neither a developer nor programmer so am a bit timid. I also hope I am not breaking any rules… Has anyone else had and resolved this issue with version 2.9, when I … --- ## [Does Mautic Run with Email Remote?](https://forum.mautic.org/t/does-mautic-run-with-email-remote/9485)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 1\ **Last updated:** [September 15, 2017, 5:36pm UTC](https://forum.mautic.org/t/does-mautic-run-with-email-remote/9485 "2017-09-15T17:36:42Z")
Does Mautic function correctly with the email use running on remote mail exchange or must we move the mail to local mode.; Most of my emails do not go out so i assume they are bounciing and my bounce cron seems to be r… --- ## [HTML content in custom field](https://forum.mautic.org/t/html-content-in-custom-field/8688)
**Author:** [@Leox](https://forum.mautic.org/u/Leox)\ **Replies:** 4\ **Last updated:** [September 15, 2017, 4:10pm UTC](https://forum.mautic.org/t/html-content-in-custom-field/8688 "2017-09-15T16:10:17Z")
Hi there, I am using a lot of custom field in mautic. All my customer are created and updated by REST api. I want to send some personalised HTML content in a mailing campaing. I have created a new field in te… --- ## [Problem in Connecting my SMTP server](https://forum.mautic.org/t/problem-in-connecting-my-smtp-server/9474)
**Author:** [@markcris12](https://forum.mautic.org/u/markcris12)\ **Replies:** 6\ **Last updated:** [September 15, 2017, 3:39pm UTC](https://forum.mautic.org/t/problem-in-connecting-my-smtp-server/9474 "2017-09-15T15:39:56Z")
Hello I have a problem connecting my smtp server. I tried testing and sending service like elastic email, other smtp service. It appears error and loads forever/Long. I think my SMTP is broken it can’t connect all server… --- ## [Uncaught PHP Exception SymfonyComponentHttpKernelExceptionHttpException: "signature\_invalid"](https://forum.mautic.org/t/uncaught-php-exception-symfonycomponenthttpkernelexceptionhttpexception-signature-invalid/7544)
**Author:** [@Hasaan](https://forum.mautic.org/u/Hasaan)\ **Replies:** 3\ **Last updated:** [September 15, 2017, 12:38pm UTC](https://forum.mautic.org/t/uncaught-php-exception-symfonycomponenthttpkernelexceptionhttpexception-signature-invalid/7544 "2017-09-15T12:38:32Z")
Alright guys… Had a feeling that next road block is near. Here is the problem I am facing… I am trying to integrate thriveleads with mautic via API SECOND time… and its giving me “unknown error” message… I… --- ## [What is the webhook in Mautic](https://forum.mautic.org/t/what-is-the-webhook-in-mautic/9481)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 1\ **Last updated:** [September 15, 2017, 12:12pm UTC](https://forum.mautic.org/t/what-is-the-webhook-in-mautic/9481 "2017-09-15T12:12:14Z")
Is Webhooks is necessary for the email configration? I am using PHP Mail serives for in email setting. How i can check email is Bounced, Unsubscribes emails. I already configure emails setting and also creat… [Previous page](https://forum.mautic.org/c/support/8.md?page=207) [Next page](https://forum.mautic.org/c/support/8.md?page=209)