# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=21 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 22 --- ## [Mautic Server resource proper utilization](https://forum.mautic.org/t/mautic-server-resource-proper-utilization/29081)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 12\ **Last updated:** [December 26, 2024, 1:29pm UTC](https://forum.mautic.org/t/mautic-server-resource-proper-utilization/29081 "2024-12-26T13:29:09Z")
Your software My Mautic version is: v4.4.1 My PHP version is: 7.4.23 My Database type and version is: 10.3.37-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: It seems eventhough we have very powerful server bu… --- ## [Deliverability Issues + Cron Jobs Chaning Themselves](https://forum.mautic.org/t/deliverability-issues-cron-jobs-chaning-themselves/27102)
**Author:** [@marius](https://forum.mautic.org/u/marius)\ **Replies:** 10\ **Last updated:** [December 26, 2024, 12:04pm UTC](https://forum.mautic.org/t/deliverability-issues-cron-jobs-chaning-themselves/27102 "2024-12-26T12:04:16Z")
My Mautic version is: 4.4.6 My PHP version is: 7.4.3.3 My Database type and version is: PostgreSQL My problem is: Yeah, so my cron jobs are changing themselves apparently and while this isn’t a big issue because it’s… --- ## [Unable to save email after editing tamplet](https://forum.mautic.org/t/unable-to-save-email-after-editing-tamplet/34532)
**Author:** [@worsmithammar](https://forum.mautic.org/u/worsmithammar)\ **Replies:** 2\ **Last updated:** [December 24, 2024, 10:31am UTC](https://forum.mautic.org/t/unable-to-save-email-after-editing-tamplet/34532 "2024-12-24T10:31:08Z")
Your software My Mautic version is: 5.2.11 My PHP version is: 8.1.31 My Database type and version is: 10.6.20-MariaDB-cll-lve Your problem My problem is: I am uable to save email once I edit text of template from b… --- ## [Help with running cron from within a PHP script](https://forum.mautic.org/t/help-with-running-cron-from-within-a-php-script/34426)
**Author:** [@benhunt1](https://forum.mautic.org/u/benhunt1)\ **Replies:** 8\ **Last updated:** [December 24, 2024, 7:24am UTC](https://forum.mautic.org/t/help-with-running-cron-from-within-a-php-script/34426 "2024-12-24T07:24:41Z")
My hosting provider allows me to configure cron tasks that run specific php scripts, but not specific standalone commands. I’m guessing I could collect a few commands into a single PHP file (or multiple) and fire those … --- ## [Broken symbols in e.g. contact-notes-editor](https://forum.mautic.org/t/broken-symbols-in-e-g-contact-notes-editor/34507)
**Author:** [@rseffner](https://forum.mautic.org/u/rseffner)\ **Replies:** 0\ **Last updated:** [December 21, 2024, 1:10pm UTC](https://forum.mautic.org/t/broken-symbols-in-e-g-contact-notes-editor/34507 "2024-12-21T13:10:42Z")
Your software My Mautic version is: 5.2.1 composer based My PHP version is: 8.2.26 My Database type and version is: mariaDB 10.11.9 Your problem My problem is: since update from 5.1.1 to 5.2.1 I see broken icons in … --- ## [Cron job questions - import cron stalls and then doesn't run again](https://forum.mautic.org/t/cron-job-questions-import-cron-stalls-and-then-doesnt-run-again/34492)
**Author:** [@serendipitytech](https://forum.mautic.org/u/serendipitytech)\ **Replies:** 1\ **Last updated:** [December 20, 2024, 3:08pm UTC](https://forum.mautic.org/t/cron-job-questions-import-cron-stalls-and-then-doesnt-run-again/34492 "2024-12-20T15:08:46Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.1 My Database type and version is: MySQL 5.7.23 Your problem My problem is: I understand shared hosting is an issue - we are currently evaluating Mau… --- ## [Mudar idioma no Mautic V5.1.1](https://forum.mautic.org/t/mudar-idioma-no-mautic-v5-1-1/34488)
**Author:** [@williambugarin](https://forum.mautic.org/u/williambugarin)\ **Replies:** 0\ **Last updated:** [December 19, 2024, 1:57pm UTC](https://forum.mautic.org/t/mudar-idioma-no-mautic-v5-1-1/34488 "2024-12-19T13:57:33Z")
Mautic V5.1.1 Tentei mudar o idioma em configurações do sistema depois que instalamos o Mautic, mas só tem no combo o idioma inglês. Não sei se foi um erro na instalação. Agradecemos quem ajudar. --- ## [Show one click-unsubscribe on all emails on v5.2](https://forum.mautic.org/t/show-one-click-unsubscribe-on-all-emails-on-v5-2/34487)
**Author:** [@anavivian](https://forum.mautic.org/u/anavivian)\ **Replies:** 1\ **Last updated:** [December 19, 2024, 12:13pm UTC](https://forum.mautic.org/t/show-one-click-unsubscribe-on-all-emails-on-v5-2/34487 "2024-12-19T12:13:07Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.2 Hey guys, I’m new to Mautic, loving it so far. Realized that not all emails got the one click-unsubscribe on the top of the email. Is that related to th… --- ## [Messenger:consume redis concurrency for better queued emails performance. Error: "Could not acknowledge redis message"](https://forum.mautic.org/t/messenger-consume-redis-concurrency-for-better-queued-emails-performance-error-could-not-acknowledge-redis-message/30855)
**Author:** [@jet1](https://forum.mautic.org/u/jet1)\ **Replies:** 8\ **Last updated:** [December 19, 2024, 9:59am UTC](https://forum.mautic.org/t/messenger-consume-redis-concurrency-for-better-queued-emails-performance-error-could-not-acknowledge-redis-message/30855 "2024-12-19T09:59:08Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.2 My Database type and version is: mysql 8.0.36-0ubuntu0.22.04.1 for Linux on x86\_64 Your problem My problem is: I am trying to send 500k emails ( ch… --- ## [Failed SMS not being included in Bounced SMS?](https://forum.mautic.org/t/failed-sms-not-being-included-in-bounced-sms/34483)
**Author:** [@bobkitz](https://forum.mautic.org/u/bobkitz)\ **Replies:** 0\ **Last updated:** [December 18, 2024, 8:00pm UTC](https://forum.mautic.org/t/failed-sms-not-being-included-in-bounced-sms/34483 "2024-12-18T20:00:57Z")
Your software My Mautic version is: v4.4.12 My PHP version is: 7.4.33 My Database type and version is: MariaDB 10.5.21 Your problem My problem is: Failed SMS messages are not being flagged for removal. I’m using Twi… --- ## [How do I connect a managed database via SSL?](https://forum.mautic.org/t/how-do-i-connect-a-managed-database-via-ssl/34464)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [December 17, 2024, 4:20pm UTC](https://forum.mautic.org/t/how-do-i-connect-a-managed-database-via-ssl/34464 "2024-12-17T16:20:30Z")
I want to connect my Mautic instance to a managed database on Digital Ocean. It is mandatory to connect via SSL and they supply a certificate for that. Just I do not see how to connect my Mautic 4 instance to a database … --- ## [Cannot auth API Token - invalid\_grant](https://forum.mautic.org/t/cannot-auth-api-token-invalid-grant/34451)
**Author:** [@anavivian](https://forum.mautic.org/u/anavivian)\ **Replies:** 7\ **Last updated:** [December 16, 2024, 8:57pm UTC](https://forum.mautic.org/t/cannot-auth-api-token-invalid-grant/34451 "2024-12-16T20:57:27Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.2 My Database type and version is: idk Your problem My problem is: I was trying to integrate with a service, then they told me my api token was invalid. … --- ## [Organizing the email theme list?](https://forum.mautic.org/t/organizing-the-email-theme-list/34455)
**Author:** [@markusvjh](https://forum.mautic.org/u/markusvjh)\ **Replies:** 1\ **Last updated:** [December 16, 2024, 12:57pm UTC](https://forum.mautic.org/t/organizing-the-email-theme-list/34455 "2024-12-16T12:57:49Z")
Your software My Mautic version is: 5.2 My PHP version is: My Database type and version is: Your problem My problem is: Finding our custom theme requires scrolling Hi! Is there a way to organize the email theme lis… --- ## [\[BUG\] Theme with invalid config.json breaks entire Themes section in Mautic 5.x - Critical Error ThemeHelper::shouldLoadTheme()](https://forum.mautic.org/t/bug-theme-with-invalid-config-json-breaks-entire-themes-section-in-mautic-5-x-critical-error-themehelper-shouldloadtheme/34448)
**Author:** [@sdoering](https://forum.mautic.org/u/sdoering)\ **Replies:** 0\ **Last updated:** [December 14, 2024, 7:18pm UTC](https://forum.mautic.org/t/bug-theme-with-invalid-config-json-breaks-entire-themes-section-in-mautic-5-x-critical-error-themehelper-shouldloadtheme/34448 "2024-12-14T19:18:15Z")
Here’s a bug report following the template for your Mautic theme issue: Your software My Mautic version is: 5.x My PHP version is: 8.2.26 My Database type and version is: 10.11.10-MariaDB-ubu2204 Your problem My pr… --- ## [Index.php/installer 404](https://forum.mautic.org/t/index-php-installer-404/34445)
**Author:** [@lijo.mathew](https://forum.mautic.org/u/lijo.mathew)\ **Replies:** 2\ **Last updated:** [December 14, 2024, 3:26pm UTC](https://forum.mautic.org/t/index-php-installer-404/34445 "2024-12-14T15:26:56Z")
Your software My Mautic version is: 5.2.x series My PHP version is: 8.1.0 My Database type and version is: MySQL Your problem My problem is: index.php/installer 404 These errors are showing in the log: 2024/12/09 … --- ## [Php when visiting subdomain/installer gives 404 error](https://forum.mautic.org/t/php-when-visiting-subdomain-installer-gives-404-error/21521)
**Author:** [@unscrambled](https://forum.mautic.org/u/unscrambled)\ **Replies:** 8\ **Last updated:** [December 14, 2024, 3:24pm UTC](https://forum.mautic.org/t/php-when-visiting-subdomain-installer-gives-404-error/21521 "2024-12-14T15:24:11Z")
Your software My PHP version is : 7.4.2 My MariaDB version is (delete as applicable): 10.3.31 Updating/Installing Errors I am : Installing Upgrading/installing via / Command Line These errors are showing in the ins… --- ## [Cron not working - server version not found](https://forum.mautic.org/t/cron-not-working-server-version-not-found/32030)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 7\ **Last updated:** [December 12, 2024, 3:07pm UTC](https://forum.mautic.org/t/cron-not-working-server-version-not-found/32030 "2024-12-12T15:07:50Z")
Your software My PHP version is : 8.0 My MySQL/MariaDB version is 10.11.7-MariaDB-1:10.11.7+maria~ubu2204-log Hi, for some reason out of the blue i starting getting an error not allowing me to run crons on mautic. I … --- ## [Asset Error/Bug when not logged in](https://forum.mautic.org/t/asset-error-bug-when-not-logged-in/34416)
**Author:** [@sdoering](https://forum.mautic.org/u/sdoering)\ **Replies:** 0\ **Last updated:** [December 12, 2024, 12:00pm UTC](https://forum.mautic.org/t/asset-error-bug-when-not-logged-in/34416 "2024-12-12T12:00:27Z")
Your software My Mautic version is: 5.x My PHP version is: 8.2.26 My Database type and version is: 10.11.10-MariaDB-ubu2204 Your problem My problem is: When uploading and publishing an asset (jpeg) I can view it whe… --- ## [Page Hits Tracking Not Working - Have Tracking Pixel Installed](https://forum.mautic.org/t/page-hits-tracking-not-working-have-tracking-pixel-installed/34379)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 1\ **Last updated:** [December 12, 2024, 2:57am UTC](https://forum.mautic.org/t/page-hits-tracking-not-working-have-tracking-pixel-installed/34379 "2024-12-12T02:57:57Z")
Your software My Mautic version is: v5.2.0 My PHP version is: 8.3 My Database type and version is: MariaDB 10.11.10 Your problem My problem is: I upgraded to Mautic v5.2.0 and for some reason my “page hit” tracking… --- ## [How to send the contact.id to a webhook?](https://forum.mautic.org/t/how-to-send-the-contact-id-to-a-webhook/34298)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 4\ **Last updated:** [December 10, 2024, 5:33pm UTC](https://forum.mautic.org/t/how-to-send-the-contact-id-to-a-webhook/34298 "2024-12-10T17:33:47Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 It’s not really a problem but rather a question. I’d like to have my mautic issue … --- ## [Error Creating Campaign - This form should not contain extra fields](https://forum.mautic.org/t/error-creating-campaign-this-form-should-not-contain-extra-fields/34378)
**Author:** [@dmor71](https://forum.mautic.org/u/dmor71)\ **Replies:** 3\ **Last updated:** [December 10, 2024, 5:23pm UTC](https://forum.mautic.org/t/error-creating-campaign-this-form-should-not-contain-extra-fields/34378 "2024-12-10T17:23:54Z")
Your software My Mautic version is: 5 My PHP version is: 8.2 My Database type and version is: 10.11.5-MariaDB-1:10.11.5+maria~ubu2204 Your problem My problem is: Creating a decision step for “Submits Form”, I select… --- ## [How to create a loop decision?](https://forum.mautic.org/t/how-to-create-a-loop-decision/34398)
**Author:** [@eroljas](https://forum.mautic.org/u/eroljas)\ **Replies:** 0\ **Last updated:** [December 10, 2024, 4:30pm UTC](https://forum.mautic.org/t/how-to-create-a-loop-decision/34398 "2024-12-10T16:30:48Z")
Your software My Mautic version is: v5.2.0 My PHP version is: 8.1.31 My Database type and version is: 11.4.4-MariaDB-deb12 Your problem I’m new to Mautic but have worked with nearly every Marketing Automation tool i… --- ## [Bugs with campaign decisions](https://forum.mautic.org/t/bugs-with-campaign-decisions/34287)
**Author:** [@diasse](https://forum.mautic.org/u/diasse)\ **Replies:** 4\ **Last updated:** [December 9, 2024, 7:44pm UTC](https://forum.mautic.org/t/bugs-with-campaign-decisions/34287 "2024-12-09T19:44:05Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.2 My Database type and version is: MySQL 5.2.4 Your problem My problem is: The campaign decisions aren’t working. I tried with email opens, email clicks … --- ## [Preference center multi-language translations](https://forum.mautic.org/t/preference-center-multi-language-translations/34383)
**Author:** [@jgomes\_87](https://forum.mautic.org/u/jgomes_87)\ **Replies:** 1\ **Last updated:** [December 9, 2024, 6:40pm UTC](https://forum.mautic.org/t/preference-center-multi-language-translations/34383 "2024-12-09T18:40:12Z")
@fscla Mautic version: 5.04 PHP version 8.1.30 My problem: I need to create multilingual pages in Landing Pages, in this case in Portuguese and in English. The idea is to use Mautic’s form builder to create them. Us… --- ## [Upgrade Mautic4 to Mautic5 changes emojis to text?](https://forum.mautic.org/t/upgrade-mautic4-to-mautic5-changes-emojis-to-text/34194)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 4\ **Last updated:** [December 9, 2024, 3:45pm UTC](https://forum.mautic.org/t/upgrade-mautic4-to-mautic5-changes-emojis-to-text/34194 "2024-12-09T15:45:08Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: MariaDB 10.5.26 Your problem My problem is: After Update from Mautic4 to Mautic5 Emoticons in E-Mail Bodies are show… --- ## [Indentifying web contacts after email import, send and click doesn't work 🤷‍♂️](https://forum.mautic.org/t/indentifying-web-contacts-after-email-import-send-and-click-doesnt-work/34385)
**Author:** [@tompon](https://forum.mautic.org/u/tompon)\ **Replies:** 0\ **Last updated:** [December 9, 2024, 2:34pm UTC](https://forum.mautic.org/t/indentifying-web-contacts-after-email-import-send-and-click-doesnt-work/34385 "2024-12-09T14:34:23Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.28 My Database type and version is: 10.6.18-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: I let Mautic to track the website for a few months … --- ## [How do you map fields in the salesforce plugin](https://forum.mautic.org/t/how-do-you-map-fields-in-the-salesforce-plugin/34384)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 0\ **Last updated:** [December 9, 2024, 12:56pm UTC](https://forum.mautic.org/t/how-do-you-map-fields-in-the-salesforce-plugin/34384 "2024-12-09T12:56:00Z")
4.2.1 My Mautic version is: 4.2.1 My PHP version is: My Database type and version is: Your problem Hi, can someone help me? I have been trying to set up my mautic with salesforce but when I follow the instructions I… --- ## [Command "mautic:campaigns:update " is not defined](https://forum.mautic.org/t/command-mauticupdate-is-not-defined/34374)
**Author:** [@Avocation](https://forum.mautic.org/u/Avocation)\ **Replies:** 6\ **Last updated:** [December 9, 2024, 6:40am UTC](https://forum.mautic.org/t/command-mauticupdate-is-not-defined/34374 "2024-12-09T06:40:09Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.6.18 Your problem My problem is: The CRON jobs are firing and causes errors in the server log every ti… --- ## [Mautic Multi Domain - SSL not working](https://forum.mautic.org/t/mautic-multi-domain-ssl-not-working/34375)
**Author:** [@rumjahn](https://forum.mautic.org/u/rumjahn)\ **Replies:** 3\ **Last updated:** [December 9, 2024, 2:46am UTC](https://forum.mautic.org/t/mautic-multi-domain-ssl-not-working/34375 "2024-12-09T02:46:57Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1.29 My Database type and version is: 10.11.6 Your problem My problem is: I installed mautic on a digital ocean droplet using GitHub - escopecz/docker-com… --- ## [Issues with Mautic Form Integration on My Website](https://forum.mautic.org/t/issues-with-mautic-form-integration-on-my-website/34354)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 3\ **Last updated:** [December 8, 2024, 12:51pm UTC](https://forum.mautic.org/t/issues-with-mautic-form-integration-on-my-website/34354 "2024-12-08T12:51:04Z")
Hi Mautic Community, I’m encountering a technical issue while integrating Mautic forms into my website. Here’s a breakdown of the problem: Problem Details: I embedded a Mautic form using the JavaScript embed code, but… [Previous page](https://forum.mautic.org/c/support/8.md?page=20) [Next page](https://forum.mautic.org/c/support/8.md?page=22)