# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=210 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 211 --- ## [Problem with tracking pixel](https://forum.mautic.org/t/problem-with-tracking-pixel/9394)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 1\ **Last updated:** [September 8, 2017, 6:12am UTC](https://forum.mautic.org/t/problem-with-tracking-pixel/9394 "2017-09-08T06:12:17Z")
Hello guys, from the 30th of August I have a pb with my tracking pixel. It doesn’t work anymore and I changed any setup. Who can tell me why? I checked on my wordpress plugin and everything seems to be ok. … --- ## [Company name bug](https://forum.mautic.org/t/company-name-bug/9387)
**Author:** [@farshad](https://forum.mautic.org/u/farshad)\ **Replies:** 1\ **Last updated:** [September 7, 2017, 3:08pm UTC](https://forum.mautic.org/t/company-name-bug/9387 "2017-09-07T15:08:56Z")
Bug I do not know exactly where we report bugs. When I add a new company, a comma (",") is added to the end of the company name and I can not update the leads company name. Any idea how to fix this. --- ## [Segments from a web page visit](https://forum.mautic.org/t/segments-from-a-web-page-visit/8997)
**Author:** [@kevinsharpey](https://forum.mautic.org/u/kevinsharpey)\ **Replies:** 5\ **Last updated:** [September 7, 2017, 1:55pm UTC](https://forum.mautic.org/t/segments-from-a-web-page-visit/8997 "2017-09-07T13:55:59Z")
Hi, I have been trying to create a campaign where if someone goes to a page on my website they will then be added to a segment. I will then create another campaign which will email that segment after 4 days My iss… --- ## [How to Check Email Spam Score?](https://forum.mautic.org/t/how-to-check-email-spam-score/9340)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 4\ **Last updated:** [September 7, 2017, 7:05am UTC](https://forum.mautic.org/t/how-to-check-email-spam-score/9340 "2017-09-07T07:05:36Z")
Is there a way to check spam score of email that I’m going to send? I mean the in-built feature inside Mautic or its add-ons. Thanks for your help guys. --- ## [Submit Button on Forms Not Working](https://forum.mautic.org/t/submit-button-on-forms-not-working/9159)
**Author:** [@emillerphx](https://forum.mautic.org/u/emillerphx)\ **Replies:** 13\ **Last updated:** [September 6, 2017, 9:28pm UTC](https://forum.mautic.org/t/submit-button-on-forms-not-working/9159 "2017-09-06T21:28:37Z")
We upgraded to the latest version and everything is great except that when someone presses submit the button changes to “Please Wait…” and nothing happens. Sometimes the data get entered into the database and other actio… --- ## [Not tracking open BCC mail.](https://forum.mautic.org/t/not-tracking-open-bcc-mail/9385)
**Author:** [@antomal](https://forum.mautic.org/u/antomal)\ **Replies:** 1\ **Last updated:** [September 6, 2017, 6:28pm UTC](https://forum.mautic.org/t/not-tracking-open-bcc-mail/9385 "2017-09-06T18:28:02Z")
Hello. Is it possible to disable the tracking of opening letters sent to the BCC? Maybe something to edit in the code? I send copies of letters to the CRM (Pipedrive). When I open the letter - an my opening is … --- ## [Emails Going To Junk/Spam Folder](https://forum.mautic.org/t/emails-going-to-junk-spam-folder/9337)
**Author:** [@staormino](https://forum.mautic.org/u/staormino)\ **Replies:** 9\ **Last updated:** [September 6, 2017, 6:07pm UTC](https://forum.mautic.org/t/emails-going-to-junk-spam-folder/9337 "2017-09-06T18:07:26Z")
Hello, I am using the free cloud version and am having issues with email going to Junk folders (see image here http://www.ccastrategicmedia.com/wp-content/uploads/2017/08/Capture.jpg). I have a SendGrid account, but… --- ## [download Mautic 2.3](https://forum.mautic.org/t/download-mautic-2-3/9378)
**Author:** [@ghaida](https://forum.mautic.org/u/ghaida)\ **Replies:** 2\ **Last updated:** [September 6, 2017, 4:17pm UTC](https://forum.mautic.org/t/download-mautic-2-3/9378 "2017-09-06T16:17:10Z")
Hello; I want to download Mautic 2.3, please send us the link. When I download from “Previous Releases” I find version 1.2.3 Thanks Best regards --- ## [vTiger plugin stuck at "Loading..."](https://forum.mautic.org/t/vtiger-plugin-stuck-at-loading/9188)
**Author:** [@millerg](https://forum.mautic.org/u/millerg)\ **Replies:** 7\ **Last updated:** [September 6, 2017, 12:22pm UTC](https://forum.mautic.org/t/vtiger-plugin-stuck-at-loading/9188 "2017-09-06T12:22:42Z")
I recently updated to 2.9.2 and went to double check the vTiger plugin setting and the vox pops up saying “Loading…” and just stays there. I can’t even get back to the dashboard. If I restart apache I can access mautic a… --- ## [Step 1: Mautic Installation Problem](https://forum.mautic.org/t/step-1-mautic-installation-problem/3891)
**Author:** [@Newbie](https://forum.mautic.org/u/Newbie)\ **Replies:** 17\ **Last updated:** [September 6, 2017, 12:05pm UTC](https://forum.mautic.org/t/step-1-mautic-installation-problem/3891 "2017-09-06T12:05:01Z")
Step 1: Mautic Installation Problem Hi Can you help please? I am on GoDaddy Shared cPanel hosting operation on php version 5.6.21 While installing 2 major problems have been detected. Please see the scre… --- ## [Error 0 (cannot connect to database)](https://forum.mautic.org/t/error-0-cannot-connect-to-database/3023)
**Author:** [@xofnot](https://forum.mautic.org/u/xofnot)\ **Replies:** 11\ **Last updated:** [September 6, 2017, 10:35am UTC](https://forum.mautic.org/t/error-0-cannot-connect-to-database/3023 "2017-09-06T10:35:46Z")
Hi, I did not change anythibg (only thing happening are the default cron jobs every 12 hours) and now i can not access mautic anymore. I get a connection error #0. Anyine know what this means and how to solve i… --- ## [Form Redirect URL problem](https://forum.mautic.org/t/form-redirect-url-problem/3367)
**Author:** [@harrywil7](https://forum.mautic.org/u/harrywil7)\ **Replies:** 3\ **Last updated:** [September 6, 2017, 6:14am UTC](https://forum.mautic.org/t/form-redirect-url-problem/3367 "2017-09-06T06:14:12Z")
Hello! I’m trying to add a redirect URL in Mautic for a form. However, when I complete this via the system it simply doesn’t work. I have tried to clear the cache / change machines etc. Is it possible to insert this data… --- ## [Unable to update user role](https://forum.mautic.org/t/unable-to-update-user-role/9377)
**Author:** [@sreena](https://forum.mautic.org/u/sreena)\ **Replies:** 1\ **Last updated:** [September 6, 2017, 5:31am UTC](https://forum.mautic.org/t/unable-to-update-user-role/9377 "2017-09-06T05:31:36Z")
Hi, I am unable to update a user role by using Mautic Api. The following is the code that i had tried . $id = 1; $data = array( ‘lastName’ =\> ‘Doeboe’, ‘role’ =\> 2 ); $user = $userApi-\>edit($id, $da… --- ## [Installation](https://forum.mautic.org/t/installation/9369)
**Author:** [@Dean](https://forum.mautic.org/u/Dean)\ **Replies:** 7\ **Last updated:** [September 5, 2017, 2:32pm UTC](https://forum.mautic.org/t/installation/9369 "2017-09-05T14:32:27Z")
Hi there… is there a step by step document for the installation? I have my database & the first few screens in Mautic but it sure would be nice to follow along with instructions. --- ## [Temp Folder Location](https://forum.mautic.org/t/temp-folder-location/9355)
**Author:** [@brickinthewall](https://forum.mautic.org/u/brickinthewall)\ **Replies:** 2\ **Last updated:** [September 5, 2017, 1:04pm UTC](https://forum.mautic.org/t/temp-folder-location/9355 "2017-09-05T13:04:57Z")
I need to delete the Mautic Temp for my Thrive Leads integration to work but can´t find the folder on the ftp. Where is it located please? --- ## [Email opening and link tracking not working](https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373)
**Author:** [@drimlike](https://forum.mautic.org/u/drimlike)\ **Replies:** 2\ **Last updated:** [September 5, 2017, 10:04am UTC](https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373 "2017-09-05T10:04:35Z")
Hey everyone I am testing the tracking from an email sent from Mautic. This email is sent via Contact =\> One of our known contact =\> Send Email and I select one of our template. Everything seems to be tracked (open … --- ## [Google Analytics data in Lead Fields](https://forum.mautic.org/t/google-analytics-data-in-lead-fields/1685)
**Author:** [@lkelmann](https://forum.mautic.org/u/lkelmann)\ **Replies:** 6\ **Last updated:** [September 5, 2017, 9:55am UTC](https://forum.mautic.org/t/google-analytics-data-in-lead-fields/1685 "2017-09-05T09:55:44Z")
Hello. Is there a way to store in a lead field the source data from Google Analytics? How to use Wordpress, I thought of food a hidden form field. Is that possible? Thank you for the excellent work! --- ## [Unpublished segment e-mails](https://forum.mautic.org/t/unpublished-segment-e-mails/9365)
**Author:** [@tulio](https://forum.mautic.org/u/tulio)\ **Replies:** 1\ **Last updated:** [September 3, 2017, 9:03pm UTC](https://forum.mautic.org/t/unpublished-segment-e-mails/9365 "2017-09-03T21:03:52Z")
Hey, guys! A begginer here I’m no now to e-mail marketing or automation but I need to get used to Mautic. The question: A segment e-mail is sent to a lead every time a person enters that segment, if it is … --- ## [Invisible Launch Builder](https://forum.mautic.org/t/invisible-launch-builder/9360)
**Author:** [@markcris12](https://forum.mautic.org/u/markcris12)\ **Replies:** 1\ **Last updated:** [September 3, 2017, 5:45am UTC](https://forum.mautic.org/t/invisible-launch-builder/9360 "2017-09-03T05:45:31Z")
Hello, I have a problem in my Lunch Campaign Builder. When i click campaign \>–\>\> then, click the lunch campaign builder \>—\>\> goes to clean white board then the problem is I can’t see my Tools in the Right Side which is t… --- ## [Strange contacts with no name just numbers coming from somewhere](https://forum.mautic.org/t/strange-contacts-with-no-name-just-numbers-coming-from-somewhere/9074)
**Author:** [@sraisz](https://forum.mautic.org/u/sraisz)\ **Replies:** 18\ **Last updated:** [September 3, 2017, 3:58am UTC](https://forum.mautic.org/t/strange-contacts-with-no-name-just-numbers-coming-from-somewhere/9074 "2017-09-03T03:58:16Z")
I’m just starting with Mautic and have setup a form on our “under construction” page which is generating some leads. BUt I’m noticing a large number of strange contacts appearing with names like " 594ab96a938db 594ab96a9… --- ## [Mautic HA setup](https://forum.mautic.org/t/mautic-ha-setup/9341)
**Author:** [@gauravarora](https://forum.mautic.org/u/gauravarora)\ **Replies:** 3\ **Last updated:** [September 1, 2017, 6:52am UTC](https://forum.mautic.org/t/mautic-ha-setup/9341 "2017-09-01T06:52:33Z")
I was trying to find docs on how I can run multiple instances of Mautic but couldn’t find anything worthwhile. Is it possible to run say 4 instances connected to the same database? I ask because we’re using Mautic to sen… --- ## [I am trying to set up text messaging in 2.8, but documentation does not seem to match.](https://forum.mautic.org/t/i-am-trying-to-set-up-text-messaging-in-2-8-but-documentation-does-not-seem-to-match/9353)
**Author:** [@RVG](https://forum.mautic.org/u/RVG)\ **Replies:** 1\ **Last updated:** [August 31, 2017, 8:22pm UTC](https://forum.mautic.org/t/i-am-trying-to-set-up-text-messaging-in-2-8-but-documentation-does-not-seem-to-match/9353 "2017-08-31T20:22:07Z")
I am trying to set up text messaging in v2.8, but documentation instructs to go to API Credentials in one tab and navigate to Cog icon \> Configuration \> Text Message Settings, in another. I was able to go to API Credent… --- ## [Campaign Builder not finding FORM](https://forum.mautic.org/t/campaign-builder-not-finding-form/9333)
**Author:** [@brickinthewall](https://forum.mautic.org/u/brickinthewall)\ **Replies:** 5\ **Last updated:** [August 31, 2017, 4:28pm UTC](https://forum.mautic.org/t/campaign-builder-not-finding-form/9333 "2017-08-31T16:28:07Z")
So i just started playing around with Mautic and Campaign Builder. Succesfully submitted a contact via a form but can´t get the CP to accept my form as event. Also when i create an automation where i chose all c… --- ## [Thrive Leads & Mautic](https://forum.mautic.org/t/thrive-leads-mautic/9350)
**Author:** [@brickinthewall](https://forum.mautic.org/u/brickinthewall)\ **Replies:** 2\ **Last updated:** [August 31, 2017, 4:11pm UTC](https://forum.mautic.org/t/thrive-leads-mautic/9350 "2017-08-31T16:11:08Z")
API connection works but Thrive can´t find any mailing lists or segmetns as they are called now. Ideas? --- ## [Gravatar (still) broken](https://forum.mautic.org/t/gravatar-still-broken/9351)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 1\ **Last updated:** [August 31, 2017, 3:59pm UTC](https://forum.mautic.org/t/gravatar-still-broken/9351 "2017-08-31T15:59:05Z")
This is an old favourite: After updating from 2.8.0 to 2.9.2 the avatar pictures are (still) broken. The URL for the avatar is https://www.gravatar.com/avatar/8e0e0920d1b83780d9bd9adf8cefbd92?s=250&d=http%3A%2F%2Fmy.doma… --- ## [MAP DASHBOARD NO COLOR](https://forum.mautic.org/t/map-dashboard-no-color/9343)
**Author:** [@abdel75](https://forum.mautic.org/u/abdel75)\ **Replies:** 14\ **Last updated:** [August 31, 2017, 1:54pm UTC](https://forum.mautic.org/t/map-dashboard-no-color/9343 "2017-08-31T13:54:03Z")
Hi Mautic Community quick one, I have 2.9.2 installed, cpanel, cron and everything goes well. Only thing is that I realised that map widget in dashboard does show colors for new visitors/leads in new countries. When… --- ## [Bounce List](https://forum.mautic.org/t/bounce-list/9347)
**Author:** [@gbaylon](https://forum.mautic.org/u/gbaylon)\ **Replies:** 2\ **Last updated:** [August 31, 2017, 1:14pm UTC](https://forum.mautic.org/t/bounce-list/9347 "2017-08-31T13:14:48Z")
Hi - I have my bounce list and I want to tag it in Mautic as bounce so it will not be included in the next send out of the newsletter. I would appreciate your help. Thank you! --- ## [unsubscribe and Customised email](https://forum.mautic.org/t/unsubscribe-and-customised-email/9339)
**Author:** [@ahsan2011](https://forum.mautic.org/u/ahsan2011)\ **Replies:** 2\ **Last updated:** [August 31, 2017, 12:26pm UTC](https://forum.mautic.org/t/unsubscribe-and-customised-email/9339 "2017-08-31T12:26:25Z")
Hello All I have just installed mautic and integrated with my SMTP server running on sendmail. I have run into trouble with 2 queries. I cannot customized my email with First name of the employee. I tried … --- ## [Preferred Locale field not updating through form](https://forum.mautic.org/t/preferred-locale-field-not-updating-through-form/9344)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 3\ **Last updated:** [August 31, 2017, 11:01am UTC](https://forum.mautic.org/t/preferred-locale-field-not-updating-through-form/9344 "2017-08-31T11:01:53Z")
I created a form with a radio group, allowing the user to select from a language choice “German” or “English” as value. The field is correctly linked with the core contact field “Preferred Locale”. The standard value… --- ## [mautic to zoho integration](https://forum.mautic.org/t/mautic-to-zoho-integration/9277)
**Author:** [@gino](https://forum.mautic.org/u/gino)\ **Replies:** 3\ **Last updated:** [August 31, 2017, 9:07am UTC](https://forum.mautic.org/t/mautic-to-zoho-integration/9277 "2017-08-31T09:07:07Z")
I’m currently working on a Mautic tot Zoho integration to create a fully automated marketing circle between my website and crm. But im having some issues with the data sync. Does anyone here have some experience with the… [Previous page](https://forum.mautic.org/c/support/8.md?page=209) [Next page](https://forum.mautic.org/c/support/8.md?page=211)