# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=212 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 213 --- ## [Segment who has opened an asset 3 month ago?](https://forum.mautic.org/t/segment-who-has-opened-an-asset-3-month-ago/9279)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 1\ **Last updated:** [August 22, 2017, 7:20pm UTC](https://forum.mautic.org/t/segment-who-has-opened-an-asset-3-month-ago/9279 "2017-08-22T19:20:40Z")
Hi guys. How may I segment any contacts if they has visited an asset 3 month ago? --- ## [Themes images and thumbnails not found](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/9223)
**Author:** [@Arnoldas](https://forum.mautic.org/u/Arnoldas)\ **Replies:** 8\ **Last updated:** [August 22, 2017, 5:20pm UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/9223 "2017-08-22T17:20:56Z")
Hi, mautic send emails but hey have no theme images, I found a the same threat here but we are running nginx --- ## [text messaging settings](https://forum.mautic.org/t/text-messaging-settings/8635)
**Author:** [@rahulteja](https://forum.mautic.org/u/rahulteja)\ **Replies:** 3\ **Last updated:** [August 22, 2017, 10:59am UTC](https://forum.mautic.org/t/text-messaging-settings/8635 "2017-08-22T10:59:17Z")
Hi, I’m not seeing Text Messaging Settings in configurations. Why it is not showing there ? Can anyone help me ? How to set text messaging settings. I’m using Mautic v2.8.0 Thanks in advance. --- ## [Site offline on XAMPP](https://forum.mautic.org/t/site-offline-on-xampp/9276)
**Author:** [@Salvador](https://forum.mautic.org/u/Salvador)\ **Replies:** 3\ **Last updated:** [August 22, 2017, 5:27am UTC](https://forum.mautic.org/t/site-offline-on-xampp/9276 "2017-08-22T05:27:50Z")
\[h\]Hi people I’m making the first installation of Mautic using XAMPP and i’m getting this error massage:\[/h\] The site is currently offline due to encountering an error. If the problem persists, please contact th… --- ## [403 Forbidden Form error](https://forum.mautic.org/t/403-forbidden-form-error/6188)
**Author:** [@pautena](https://forum.mautic.org/u/pautena)\ **Replies:** 4\ **Last updated:** [August 22, 2017, 5:11am UTC](https://forum.mautic.org/t/403-forbidden-form-error/6188 "2017-08-22T05:11:27Z")
Each time I submit a form that is inside a landing page I get a 403 Forbidden. Failed to load resource: the server responded with a status of 403 (Forbidden) Our mautic is installed in a digital ocean VPS (apac… --- ## [Error using SendGrid](https://forum.mautic.org/t/error-using-sendgrid/9269)
**Author:** [@ryanwallace](https://forum.mautic.org/u/ryanwallace)\ **Replies:** 3\ **Last updated:** [August 21, 2017, 3:39pm UTC](https://forum.mautic.org/t/error-using-sendgrid/9269 "2017-08-21T15:39:33Z")
Is anyone else having issues with using SendGrid to send emails? I have used it past versions with no issues. When I try to connect now, I get a bunch of error code that ends in this. \[23.91.70.144\] 250-SIZE 52… --- ## [Satisfaction with mautic](https://forum.mautic.org/t/satisfaction-with-mautic/9255)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 12\ **Last updated:** [August 21, 2017, 10:46am UTC](https://forum.mautic.org/t/satisfaction-with-mautic/9255 "2017-08-21T10:46:30Z")
I was using Mautic locally on my own host and when i upgrade to last version things went bad. I changed to mautic cloud and also is full of bugs. Is it only happening to me or there is anybody else with the same feel… --- ## [How to Change Credit Card File on Mautic Hosted?](https://forum.mautic.org/t/how-to-change-credit-card-file-on-mautic-hosted/9273)
**Author:** [@teddie](https://forum.mautic.org/u/teddie)\ **Replies:** 1\ **Last updated:** [August 21, 2017, 7:17am UTC](https://forum.mautic.org/t/how-to-change-credit-card-file-on-mautic-hosted/9273 "2017-08-21T07:17:42Z")
i find no clues how to change the Credit Card Information File to pay the Mautic Subscription billing. Does anyone got an idea how to change it? #confuse --- ## [Cannot install mautic](https://forum.mautic.org/t/cannot-install-mautic/9261)
**Author:** [@courtneyk](https://forum.mautic.org/u/courtneyk)\ **Replies:** 4\ **Last updated:** [August 21, 2017, 7:15am UTC](https://forum.mautic.org/t/cannot-install-mautic/9261 "2017-08-21T07:15:40Z")
I am unable to install mautic software on my site. I tried to upload the .zip file to my public\_html folder but when I try to access my domain.com/mautic I get the following error: Warning: require(/home/example/pub… --- ## [Base URL](https://forum.mautic.org/t/base-url/9266)
**Author:** [@davinascheper](https://forum.mautic.org/u/davinascheper)\ **Replies:** 2\ **Last updated:** [August 20, 2017, 6:02pm UTC](https://forum.mautic.org/t/base-url/9266 "2017-08-20T18:02:02Z")
This might be the dummest question ever, but where do I create/find my base url??? I’m totally lost… --- ## [Custom CSS in email](https://forum.mautic.org/t/custom-css-in-email/9225)
**Author:** [@Geomians](https://forum.mautic.org/u/Geomians)\ **Replies:** 5\ **Last updated:** [August 19, 2017, 8:18pm UTC](https://forum.mautic.org/t/custom-css-in-email/9225 "2017-08-19T20:18:22Z")
Hi, I have just started exploring Mautic. I have built my own template for an email shot using Code Mode. I have custom CSS however it doesn’t load with the code, is there a way of doing this? Otherwise I’ve just wasted … --- ## [Editing Email - Active Campaing](https://forum.mautic.org/t/editing-email-active-campaing/9245)
**Author:** [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Replies:** 4\ **Last updated:** [August 19, 2017, 8:11pm UTC](https://forum.mautic.org/t/editing-email-active-campaing/9245 "2017-08-19T20:11:25Z")
Hello Guys! I have started campaing with 7 email’s. The first one has been sent. If I edit somethig in the others emails (2-7 - didn’t send), these email’s would be sent with the changes I did? Thanks. --- ## [Double Opt-In Process with Link tracking](https://forum.mautic.org/t/double-opt-in-process-with-link-tracking/9222)
**Author:** [@surge](https://forum.mautic.org/u/surge)\ **Replies:** 3\ **Last updated:** [August 19, 2017, 10:24am UTC](https://forum.mautic.org/t/double-opt-in-process-with-link-tracking/9222 "2017-08-19T10:24:06Z")
Hello together, I’m trying now to set up a secure double opt-in process, that works over different platforms. The standard process, that was described here https://www.mautic.org/blog/integrator/creating-a-double-… --- ## [2.9.2 find social info contact error 500](https://forum.mautic.org/t/2-9-2-find-social-info-contact-error-500/9260)
**Author:** [@DaviDeMo](https://forum.mautic.org/u/DaviDeMo)\ **Replies:** 1\ **Last updated:** [August 18, 2017, 6:24pm UTC](https://forum.mautic.org/t/2-9-2-find-social-info-contact-error-500/9260 "2017-08-18T18:24:21Z")
Hi everyone, I go to a contact, click on social info and try to find more info of the contact. The “frame” loads and it gives me an error (500 error I imagine) The apache logs says \[Fri Aug 18 15:02:14.634239 20… --- ## [Custom themed form in focus item](https://forum.mautic.org/t/custom-themed-form-in-focus-item/9258)
**Author:** [@infinitel00p](https://forum.mautic.org/u/infinitel00p)\ **Replies:** 1\ **Last updated:** [August 18, 2017, 4:52pm UTC](https://forum.mautic.org/t/custom-themed-form-in-focus-item/9258 "2017-08-18T16:52:42Z")
I managed to create my own custom theme to style the forms throughout the website. One of these forms is also contained in one popup focus item. When I include the form in the focus all the style and also the custom … --- ## [Styling unsubscribe message](https://forum.mautic.org/t/styling-unsubscribe-message/9257)
**Author:** [@VincentBib](https://forum.mautic.org/u/VincentBib)\ **Replies:** 1\ **Last updated:** [August 18, 2017, 2:24pm UTC](https://forum.mautic.org/t/styling-unsubscribe-message/9257 "2017-08-18T14:24:13Z")
Hello I want to style the unsubscribe message. I’ve edited the the message.html.twig file of the theme. But I don’t see any changes. Should I save the changes? Clear cache?.. What could be the problem ? --- ## [2.8.0 - Wheres Dynamic content email options?](https://forum.mautic.org/t/2-8-0-wheres-dynamic-content-email-options/8388)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 7\ **Last updated:** [August 18, 2017, 3:58am UTC](https://forum.mautic.org/t/2-8-0-wheres-dynamic-content-email-options/8388 "2017-08-18T03:58:29Z")
hi guys. A has actualized my Mautic for 2.8 version. Whem I try edit an e-mail, theres no have the “dynamic content” blade. (look at the picture) Where can i found this on the new version?? Thanks … --- ## [Restrict Content Pro](https://forum.mautic.org/t/restrict-content-pro/8590)
**Author:** [@wordpressuser](https://forum.mautic.org/u/wordpressuser)\ **Replies:** 3\ **Last updated:** [August 18, 2017, 12:36am UTC](https://forum.mautic.org/t/restrict-content-pro/8590 "2017-08-18T00:36:24Z")
I’m a newbie to Mautic but can see the potential and benefit of it. On a wordpress site, I’m using Restrict Content Pro and of course Affiliate WP. Both by the same people and with a good reputation. But I don’t wan… --- ## [Point Triggers not working](https://forum.mautic.org/t/point-triggers-not-working/8181)
**Author:** [@Alcides](https://forum.mautic.org/u/Alcides)\ **Replies:** 8\ **Last updated:** [August 17, 2017, 11:57pm UTC](https://forum.mautic.org/t/point-triggers-not-working/8181 "2017-08-17T23:57:08Z")
Hello! I have setup a “Point Trigger” to do 2 things after a contact reach more than 500 points: 1 - Apply red color to contact. 2 - Send contact to vTiger integration. BUT it is not working. My Point Tri… --- ## [Title needed for (basic) personalization (but cannot be asked for)](https://forum.mautic.org/t/title-needed-for-basic-personalization-but-cannot-be-asked-for/9197)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 9\ **Last updated:** [August 17, 2017, 8:12pm UTC](https://forum.mautic.org/t/title-needed-for-basic-personalization-but-cannot-be-asked-for/9197 "2017-08-17T20:12:08Z")
Hi, when I am designing web form I am leaving out the title field (Mr/Ms). Asking for the title on B2B websites always seems somehow unprofessional. However, I want to have title information to personalize emails (D… --- ## [Campaign trigger cron producing null error](https://forum.mautic.org/t/campaign-trigger-cron-producing-null-error/9252)
**Author:** [@mellsaid](https://forum.mautic.org/u/mellsaid)\ **Replies:** 1\ **Last updated:** [August 17, 2017, 7:35pm UTC](https://forum.mautic.org/t/campaign-trigger-cron-producing-null-error/9252 "2017-08-17T19:35:13Z")
Hello, We have setup a new instance using the new version and had everything setup properly. We have one campaign, and some contacts that has filtered into the segment for this campaign. All contacts got added to th… --- ## [Language change into Dutch not fully working](https://forum.mautic.org/t/language-change-into-dutch-not-fully-working/9246)
**Author:** [@MackAl](https://forum.mautic.org/u/MackAl)\ **Replies:** 2\ **Last updated:** [August 17, 2017, 2:03pm UTC](https://forum.mautic.org/t/language-change-into-dutch-not-fully-working/9246 "2017-08-17T14:03:24Z")
Hi, First off, I am a big fan of Mautic and the way it is easily implemented. I have followed the instructions to change the language into Dutch and found that for instance the Profile update page is not transl… --- ## [Webhook sending the same data multiple times](https://forum.mautic.org/t/webhook-sending-the-same-data-multiple-times/9097)
**Author:** [@ServiciosIgn](https://forum.mautic.org/u/ServiciosIgn)\ **Replies:** 2\ **Last updated:** [August 17, 2017, 1:59pm UTC](https://forum.mautic.org/t/webhook-sending-the-same-data-multiple-times/9097 "2017-08-17T13:59:47Z")
As part of our mautic deployment, we have a webhook set up to trigger whenever a contact is updated. When the webhook is triggered, the script receiving the data checks the value of a custom field and then sends a warnin… --- ## [Email sent 1 hour after submit form](https://forum.mautic.org/t/email-sent-1-hour-after-submit-form/9241)
**Author:** [@tachien](https://forum.mautic.org/u/tachien)\ **Replies:** 3\ **Last updated:** [August 17, 2017, 8:25am UTC](https://forum.mautic.org/t/email-sent-1-hour-after-submit-form/9241 "2017-08-17T08:25:14Z")
I make a form with action : to notify my email when someone submit the form. However, instead the email come immediately, it only come after 1 hour. Can anyone know what is the reason? Thanks you very much Th… --- ## [Don't want to give up on Mautic Can someone help please](https://forum.mautic.org/t/dont-want-to-give-up-on-mautic-can-someone-help-please/7779)
**Author:** [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Replies:** 10\ **Last updated:** [August 16, 2017, 11:31pm UTC](https://forum.mautic.org/t/dont-want-to-give-up-on-mautic-can-someone-help-please/7779 "2017-08-16T23:31:34Z")
Mautic 26.1 Keep Crushing I have installed mautic two times completely after it crashed for first time about two weeks ago due to php upgrade to 5.6. Its good for 24 hours and stops working completely. Deluxeho… --- ## [best host for mautic - share it with us](https://forum.mautic.org/t/best-host-for-mautic-share-it-with-us/4516)
**Author:** [@jackksa09](https://forum.mautic.org/u/jackksa09)\ **Replies:** 8\ **Last updated:** [August 16, 2017, 11:24pm UTC](https://forum.mautic.org/t/best-host-for-mautic-share-it-with-us/4516 "2017-08-16T23:24:19Z")
hi everyone i am Beginner of mautic and i wonder about hosting witch vps is the best for mautic to work long time? i try to install it in blue host with shared host but he not work because the version in php in… --- ## [Hosting choice...](https://forum.mautic.org/t/hosting-choice/4949)
**Author:** [@JBG](https://forum.mautic.org/u/JBG)\ **Replies:** 3\ **Last updated:** [August 16, 2017, 11:22pm UTC](https://forum.mautic.org/t/hosting-choice/4949 "2017-08-16T23:22:39Z")
HI, I am new to Mautic and can not wait to install But where ? So many hosting choice that I can not set up my mind… Can you please provide a couple hosting company that you know Mautic works like a charm ? Thank y… --- ## [Change a code mode slot](https://forum.mautic.org/t/change-a-code-mode-slot/9249)
**Author:** [@romsipcz](https://forum.mautic.org/u/romsipcz)\ **Replies:** 1\ **Last updated:** [August 16, 2017, 10:11am UTC](https://forum.mautic.org/t/change-a-code-mode-slot/9249 "2017-08-16T10:11:06Z")
Hi, how can I change an inserted code mode slot in a section? I can see the inserted code in the sent email but can´t see or edit the field in the template… Thanks a lot. Roman. --- ## [Strange Permissions Issue](https://forum.mautic.org/t/strange-permissions-issue/7137)
**Author:** [@ddavalos](https://forum.mautic.org/u/ddavalos)\ **Replies:** 11\ **Last updated:** [August 16, 2017, 8:41am UTC](https://forum.mautic.org/t/strange-permissions-issue/7137 "2017-08-16T08:41:43Z")
OS: CentOS 7 PHP Version: 5.6.29 Mautic Version: 2.5.1 This installation has been a massive headache, and after several failed attempts installing in various ways (wget the mautic-master.zip, pull the git repo, … --- ## [Unsuccessful 2.9 update](https://forum.mautic.org/t/unsuccessful-2-9-update/9024)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 8\ **Last updated:** [August 16, 2017, 6:12am UTC](https://forum.mautic.org/t/unsuccessful-2-9-update/9024 "2017-08-16T06:12:47Z")
Given that I am having so many bugs right now, I figured i’d try and update to 2.9 and hopefully that update would remedy some of my issues: Instead, the upgrade didnt happen properly and I got this error message: … [Previous page](https://forum.mautic.org/c/support/8.md?page=211) [Next page](https://forum.mautic.org/c/support/8.md?page=213)