# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=213 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 214 --- ## [Update custom fields with current date](https://forum.mautic.org/t/update-custom-fields-with-current-date/7789)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 2\ **Last updated:** [August 15, 2017, 8:11pm UTC](https://forum.mautic.org/t/update-custom-fields-with-current-date/7789 "2017-08-15T20:11:34Z")
Hello, i added 2 custom field: day\_of\_offer day\_of\_transaction i need to update fields in this way: the first one with the date when i send an email the second one with the date when a lead visits a page … --- ## [Why Reading rate getting less ?](https://forum.mautic.org/t/why-reading-rate-getting-less/9242)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 2\ **Last updated:** [August 15, 2017, 2:39am UTC](https://forum.mautic.org/t/why-reading-rate-getting-less/9242 "2017-08-15T02:39:52Z")
Hi to all, Im sending 2000 emails every day.First day its was 25% reading rate then day by day its reduce to 10% and now only 3%. Can I know what its wrong ? --- ## [Submit Not working](https://forum.mautic.org/t/submit-not-working/9240)
**Author:** [@blackLCD](https://forum.mautic.org/u/blackLCD)\ **Replies:** 8\ **Last updated:** [August 14, 2017, 9:48pm UTC](https://forum.mautic.org/t/submit-not-working/9240 "2017-08-14T21:48:01Z")
Nothing works more specifically redirect but messaging either. http://mautic.pluggedincomp.com/form/5 --- ## [Why? 17 minutes delay](https://forum.mautic.org/t/why-17-minutes-delay/4088)
**Author:** [@jantheofel](https://forum.mautic.org/u/jantheofel)\ **Replies:** 13\ **Last updated:** [August 14, 2017, 10:16am UTC](https://forum.mautic.org/t/why-17-minutes-delay/4088 "2017-08-14T10:16:54Z")
Hello, I created a campaing based on a form. That form triggers an email which is send. BUT: There is a big delay between the form submission and the email. Example 1: At June 4, 2016 8:07 pm, Form Submitte… --- ## [How to save custom plugin form data into database?](https://forum.mautic.org/t/how-to-save-custom-plugin-form-data-into-database/9237)
**Author:** [@vishal](https://forum.mautic.org/u/vishal)\ **Replies:** 1\ **Last updated:** [August 14, 2017, 8:12am UTC](https://forum.mautic.org/t/how-to-save-custom-plugin-form-data-into-database/9237 "2017-08-14T08:12:48Z")
Hi i have created new custom plugin and that plugin successfully created its displaying form with "First name & Last name " Now i wanted to save that form data(First & last name) into database. Here is my plugin htt… --- ## [Failed opening required \_\_CG\_\_MauticPluginBundleEntityPlugin.php](https://forum.mautic.org/t/failed-opening-required-cg-mauticpluginbundleentityplugin-php/9235)
**Author:** [@vishal](https://forum.mautic.org/u/vishal)\ **Replies:** 1\ **Last updated:** [August 14, 2017, 7:45am UTC](https://forum.mautic.org/t/failed-opening-required-cg-mauticpluginbundleentityplugin-php/9235 "2017-08-14T07:45:17Z")
Hi i have created new custom plugin and that plugin successfully created its displaying form with "First name & Last name " Now i wanted to save that form data(First & last name) into database. Here is my plugin htt… --- ## [Installation Error](https://forum.mautic.org/t/installation-error/9147)
**Author:** [@sagarlpu](https://forum.mautic.org/u/sagarlpu)\ **Replies:** 3\ **Last updated:** [August 14, 2017, 4:57am UTC](https://forum.mautic.org/t/installation-error/9147 "2017-08-14T04:57:09Z")
Its not getting installed, its gives The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for error… --- ## [Can't get mautic suitecrm integration to work](https://forum.mautic.org/t/cant-get-mautic-suitecrm-integration-to-work/9232)
**Author:** [@audacious](https://forum.mautic.org/u/audacious)\ **Replies:** 1\ **Last updated:** [August 13, 2017, 4:09am UTC](https://forum.mautic.org/t/cant-get-mautic-suitecrm-integration-to-work/9232 "2017-08-13T04:09:00Z")
I am on mautic 2.9.2. I have configured and confirmed the the login and authorized the sugarcrm plugin, available in mautic plugins. I have specified it is sugar community addition, and selected leads and contacts, etc… --- ## [Tracking Pixel not showing up in browser developer tools](https://forum.mautic.org/t/tracking-pixel-not-showing-up-in-browser-developer-tools/9231)
**Author:** [@audacious](https://forum.mautic.org/u/audacious)\ **Replies:** 1\ **Last updated:** [August 13, 2017, 3:58am UTC](https://forum.mautic.org/t/tracking-pixel-not-showing-up-in-browser-developer-tools/9231 "2017-08-13T03:58:10Z")
In the mautic tracking pixel trouble shooting instructions, I see that I need to look at developer tools to confirm the pixel image is working when I refresh the page(see instructions below). when I open chrome, and nav… --- ## [404 Page not found on install](https://forum.mautic.org/t/404-page-not-found-on-install/9230)
**Author:** [@thejawsgroup](https://forum.mautic.org/u/thejawsgroup)\ **Replies:** 1\ **Last updated:** [August 13, 2017, 3:04am UTC](https://forum.mautic.org/t/404-page-not-found-on-install/9230 "2017-08-13T03:04:05Z")
I’ve loaded Mautic on cpanel through WP and database. I have my own server and dedicated IP address but no matter what I try, I keep getting the 404 page not found. Can’t someone help… i’m sure it’s just a coding glitc… --- ## [Save custom plugin form data into database](https://forum.mautic.org/t/save-custom-plugin-form-data-into-database/9227)
**Author:** [@vishal](https://forum.mautic.org/u/vishal)\ **Replies:** 1\ **Last updated:** [August 12, 2017, 4:50am UTC](https://forum.mautic.org/t/save-custom-plugin-form-data-into-database/9227 "2017-08-12T04:50:10Z")
Hi Recently i have made one custom plugin, it display form with “First Name” & “Last Name”. Here is my plugin https://github.com/vishal-px/Mautic-Simple-Plugin Now i need to save that form data into database. … --- ## [Facebook and Instagram x Mautic](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194)
**Author:** [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Replies:** 6\ **Last updated:** [August 11, 2017, 9:48pm UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194 "2017-08-11T21:48:22Z")
Hello everyone! How are you doing? I hope fine. I’m newbie in Mautic and I’m trying to conect the plugin of Facebook and Instagram but: Facebook Plugin - In my Mautic does not have “APP ID” like this image http… --- ## ["Please wait" on form submission](https://forum.mautic.org/t/please-wait-on-form-submission/7587)
**Author:** [@JohnnyDisco](https://forum.mautic.org/u/JohnnyDisco)\ **Replies:** 9\ **Last updated:** [August 11, 2017, 1:01pm UTC](https://forum.mautic.org/t/please-wait-on-form-submission/7587 "2017-08-11T13:01:14Z")
I’ve built a new form and tried inserting it using both the manual copy and the automatic method seperately but neither move on from clicking the form submit button. I’ve checked the logs and there is nothing in there a… --- ## [Forms require credentials](https://forum.mautic.org/t/forms-require-credentials/9031)
**Author:** [@francois](https://forum.mautic.org/u/francois)\ **Replies:** 5\ **Last updated:** [August 11, 2017, 12:12pm UTC](https://forum.mautic.org/t/forms-require-credentials/9031 "2017-08-11T12:12:01Z")
Hi I’m hoping someone can help me. I can’t seem to figure out how to make a form public. I created a form and linked the preview into a button on an email. I only figured out afterwards that no one can use th… --- ## [FullContact Integration Not Working](https://forum.mautic.org/t/fullcontact-integration-not-working/9208)
**Author:** [@goldsteinmedia](https://forum.mautic.org/u/goldsteinmedia)\ **Replies:** 2\ **Last updated:** [August 11, 2017, 8:55am UTC](https://forum.mautic.org/t/fullcontact-integration-not-working/9208 "2017-08-11T08:55:52Z")
Hi, I love the idea of Mautic. It’s quite a bit of studying to get up and running. With that in mind, I have a question. I hooked up (or so I thought) FullContact integration. I got my API key and did the test. Now, I th… --- ## [Mautic Hubspot integration : feedback wanted - pull from hubspot updates existing mautic contacts ?](https://forum.mautic.org/t/mautic-hubspot-integration-feedback-wanted-pull-from-hubspot-updates-existing-mautic-contacts/9220)
**Author:** [@RDNSid](https://forum.mautic.org/u/RDNSid)\ **Replies:** 1\ **Last updated:** [August 11, 2017, 7:27am UTC](https://forum.mautic.org/t/mautic-hubspot-integration-feedback-wanted-pull-from-hubspot-updates-existing-mautic-contacts/9220 "2017-08-11T07:27:45Z")
Mautic Hubspot integration : feedback wanted - pull from hubspot updates existing mautic contacts ? The Mautic \<-\> Hubspot plugin works fine to pull new hubspot contacts as new contacts in Mautic. Existing mautic … --- ## [Unable to generate a URL](https://forum.mautic.org/t/unable-to-generate-a-url/9206)
**Author:** [@vishal](https://forum.mautic.org/u/vishal)\ **Replies:** 10\ **Last updated:** [August 11, 2017, 4:58am UTC](https://forum.mautic.org/t/unable-to-generate-a-url/9206 "2017-08-11T04:58:30Z")
Hi i create New custom plugin its just display “helloworld”. and set plugin menu at admin panel. but i getting this error. \[2017-08-10 05:41:52\] mautic.ERROR: SymfonyComponentRoutingExceptionRouteNotFoundEx… --- ## [PITA that is Dynamic Content](https://forum.mautic.org/t/pita-that-is-dynamic-content/9172)
**Author:** [@Huckleberry](https://forum.mautic.org/u/Huckleberry)\ **Replies:** 3\ **Last updated:** [August 11, 2017, 1:30am UTC](https://forum.mautic.org/t/pita-that-is-dynamic-content/9172 "2017-08-11T01:30:34Z")
Hey dimas, Saw you posted on my thread regarding Dynamic Content now working. Super frustrating. I was beginning to think it was only me. Thanks for posting and confirming otherwise. I really, really need to get th… --- ## [404 page can't be found](https://forum.mautic.org/t/404-page-cant-be-found/9216)
**Author:** [@thejawsgroup](https://forum.mautic.org/u/thejawsgroup)\ **Replies:** 1\ **Last updated:** [August 10, 2017, 10:46pm UTC](https://forum.mautic.org/t/404-page-cant-be-found/9216 "2017-08-10T22:46:18Z")
Tried the WP install as well as the Database install and everything goes perfectly until you have to do your “mautic.mydomain.com” the page comes back with an error code saying 404 Page Not Found Can you help me wi… --- ## [Cant Install Mautic](https://forum.mautic.org/t/cant-install-mautic/9214)
**Author:** [@cmilian](https://forum.mautic.org/u/cmilian)\ **Replies:** 2\ **Last updated:** [August 10, 2017, 10:13pm UTC](https://forum.mautic.org/t/cant-install-mautic/9214 "2017-08-10T22:13:21Z")
I am trying to install Mautic in an Azure Ubuntu Server. I have installed Apache and PHO on it. After copying and extracting folder I am getting this error. Quote: The site is currently offline due to encountering an … --- ## [Change from email to a clean one](https://forum.mautic.org/t/change-from-email-to-a-clean-one/9207)
**Author:** [@Your\_soccer\_skills](https://forum.mautic.org/u/Your_soccer_skills)\ **Replies:** 2\ **Last updated:** [August 10, 2017, 12:07pm UTC](https://forum.mautic.org/t/change-from-email-to-a-clean-one/9207 "2017-08-10T12:07:18Z")
Dear reader(s), My first automation mail campaign is set up and ready to start, the only thing that I cant seem to get right is the “from” email address people see when they receive the email. What do I want? … --- ## [Mautic Error 500 (Route Issue)](https://forum.mautic.org/t/mautic-error-500-route-issue/3851)
**Author:** [@welfordian](https://forum.mautic.org/u/welfordian)\ **Replies:** 8\ **Last updated:** [August 10, 2017, 8:13am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851 "2017-08-10T08:13:41Z")
Hi, Mautic is throwing an error 500. Log file is below. \[2016-07-11 15:56:43\] mautic.CRITICAL: Uncaught PHP Exception SymfonyComponentRoutingExceptionRouteNotFoundException: “Unable to generate a URL for the named… --- ## [Custom Contact Sync via API](https://forum.mautic.org/t/custom-contact-sync-via-api/9043)
**Author:** [@conorseed](https://forum.mautic.org/u/conorseed)\ **Replies:** 4\ **Last updated:** [August 9, 2017, 11:48pm UTC](https://forum.mautic.org/t/custom-contact-sync-via-api/9043 "2017-08-09T23:48:33Z")
Hey fam I’m developing a custom contact sync with a clients booking system, so that when a booking is made the contact is either: • Imported into Mautic if they don’t exist • Updated with latest booking info if they… --- ## [Failed to connect SES Amazon in Email Setting](https://forum.mautic.org/t/failed-to-connect-ses-amazon-in-email-setting/9203)
**Author:** [@tachien](https://forum.mautic.org/u/tachien)\ **Replies:** 1\ **Last updated:** [August 9, 2017, 11:31pm UTC](https://forum.mautic.org/t/failed-to-connect-ses-amazon-in-email-setting/9203 "2017-08-09T23:31:51Z")
I tried to connect SES Amazon to send email, strictly follow the guidline (https://medium.com/@AndreiVoica/how-to-integrate-mautic-with-amazon-ses-7fe066e9131c). However, the result as bellow. I have test different port … --- ## [The site is currently offline due to encountering an error. If the problem persists, please contact](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact/9201)
**Author:** [@earl](https://forum.mautic.org/u/earl)\ **Replies:** 1\ **Last updated:** [August 9, 2017, 7:16pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact/9201 "2017-08-09T19:16:54Z")
my mautic showing: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors. my log file sho… --- ## [I tried to access to mautic.com for using Mautic cloud free service here in Seoul](https://forum.mautic.org/t/i-tried-to-access-to-mautic-com-for-using-mautic-cloud-free-service-here-in-seoul/9169)
**Author:** [@skyyim](https://forum.mautic.org/u/skyyim)\ **Replies:** 2\ **Last updated:** [August 9, 2017, 6:55pm UTC](https://forum.mautic.org/t/i-tried-to-access-to-mautic-com-for-using-mautic-cloud-free-service-here-in-seoul/9169 "2017-08-09T18:55:54Z")
I tried to access to mautic.com for using Mautic cloud free service here in Seoul, Korea,but I could not as below Your access to this site has been limited Your access to this service has been temporarily limited. P… --- ## [Campaign not sending email](https://forum.mautic.org/t/campaign-not-sending-email/9196)
**Author:** [@theniel](https://forum.mautic.org/u/theniel)\ **Replies:** 2\ **Last updated:** [August 9, 2017, 3:29pm UTC](https://forum.mautic.org/t/campaign-not-sending-email/9196 "2017-08-09T15:29:06Z")
Why after sending my first email, opened and not going to landing page my second email is not sending. I was made many things like clearing cache (remove cache folder) clearing cookies on browser, sending on different … --- ## [How to Track Unsubscribers](https://forum.mautic.org/t/how-to-track-unsubscribers/9170)
**Author:** [@jirehlcarlos](https://forum.mautic.org/u/jirehlcarlos)\ **Replies:** 2\ **Last updated:** [August 9, 2017, 2:54pm UTC](https://forum.mautic.org/t/how-to-track-unsubscribers/9170 "2017-08-09T14:54:23Z")
I am having troubles with tracking the people who unsubcsribed. I know that for the bounced emails, the email addresses can be put in one segment through a webhook and a cron job. With unsubscribers, is there a way to de… --- ## [Failed to execute campaign event for...](https://forum.mautic.org/t/failed-to-execute-campaign-event-for/8558)
**Author:** [@abdel75](https://forum.mautic.org/u/abdel75)\ **Replies:** 2\ **Last updated:** [August 9, 2017, 1:47pm UTC](https://forum.mautic.org/t/failed-to-execute-campaign-event-for/8558 "2017-08-09T13:47:43Z")
Hi I successfully did a 2.8.1 migration. Initially, I was on 2.6.1, then moved on 2.7 and so on. Now I have a Notification when I launch a campaign event mentioning “Failed to execute campaign event for (campaign nam… --- ## [Client ID for Google Analytics pixel](https://forum.mautic.org/t/client-id-for-google-analytics-pixel/9190)
**Author:** [@theniel](https://forum.mautic.org/u/theniel)\ **Replies:** 1\ **Last updated:** [August 8, 2017, 5:24am UTC](https://forum.mautic.org/t/client-id-for-google-analytics-pixel/9190 "2017-08-08T05:24:14Z")
Hi, My question is how can I get Client ID for Google Analytics pixel (measurement protocol: https://developers.google.com/analytics/devguides/collection/protocol/v1/parameters#cid ) I want to have some statistics… [Previous page](https://forum.mautic.org/c/support/8.md?page=212) [Next page](https://forum.mautic.org/c/support/8.md?page=214)