# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=214 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 215 --- ## [Custom Section Types in Builder](https://forum.mautic.org/t/custom-section-types-in-builder/9181)
**Author:** [@mpowell88](https://forum.mautic.org/u/mpowell88)\ **Replies:** 1\ **Last updated:** [August 7, 2017, 3:15pm UTC](https://forum.mautic.org/t/custom-section-types-in-builder/9181 "2017-08-07T15:15:13Z")
Hi, looking to add custom section types to the email builder. This is so I can create pre-styled/pre-configured “rows” that the user can add in the template. Could someone please help? Thanks --- ## [API add contacts to campaign autoresponder](https://forum.mautic.org/t/api-add-contacts-to-campaign-autoresponder/9180)
**Author:** [@calm](https://forum.mautic.org/u/calm)\ **Replies:** 1\ **Last updated:** [August 7, 2017, 1:23pm UTC](https://forum.mautic.org/t/api-add-contacts-to-campaign-autoresponder/9180 "2017-08-07T13:23:18Z")
Hello, First off, i just want to thank the Mautic community for such an amazing bit of kit. We have everything all setup how we would like it, however i just have one quick question. I am trying to setup an aut… --- ## [Timeline in Hubspot](https://forum.mautic.org/t/timeline-in-hubspot/9178)
**Author:** [@Aneta](https://forum.mautic.org/u/Aneta)\ **Replies:** 1\ **Last updated:** [August 7, 2017, 10:56am UTC](https://forum.mautic.org/t/timeline-in-hubspot/9178 "2017-08-07T10:56:23Z")
How should I mapping fields Mautic&Hubspot to saw the timeline Mautic in Hubspot? Does anyone has done this? Just like this movie: https://www.mautic.org/blog/developer/mautic-2-4-more-integrations-more-sharing/ Now my… --- ## [Issue in campaign Trigger](https://forum.mautic.org/t/issue-in-campaign-trigger/9151)
**Author:** [@avinash.d](https://forum.mautic.org/u/avinash.d)\ **Replies:** 3\ **Last updated:** [August 7, 2017, 6:08am UTC](https://forum.mautic.org/t/issue-in-campaign-trigger/9151 "2017-08-07T06:08:23Z")
We are facing some issue while running campaign on lead for stages/ or any other activity. Our business requirement is that that we have a offer going on for one month. A customer comes clicks on the offer, which trigg… --- ## [Focus items: disabling per page](https://forum.mautic.org/t/focus-items-disabling-per-page/7385)
**Author:** [@charlescorn](https://forum.mautic.org/u/charlescorn)\ **Replies:** 3\ **Last updated:** [August 5, 2017, 11:42am UTC](https://forum.mautic.org/t/focus-items-disabling-per-page/7385 "2017-08-05T11:42:02Z")
Is there a way of disabling Focus items from specific pages? I’ve created a popup with a focus item, but I don’t want this popup to appear on my optin landing page or on the ‘thankyou for signing up’ page. Can this be do… --- ## [Can't get auto populate on forms to work](https://forum.mautic.org/t/cant-get-auto-populate-on-forms-to-work/9153)
**Author:** [@timrichardson](https://forum.mautic.org/u/timrichardson)\ **Replies:** 0\ **Last updated:** [August 3, 2017, 1:30pm UTC](https://forum.mautic.org/t/cant-get-auto-populate-on-forms-to-work/9153 "2017-08-03T13:30:09Z")
I’ve made an email, that has a link to a form, I want the forms email field to auto-populate. So, I’ve got a Mautic Form set up, Check. I’ve set the email field to auto-populate, Check I’ve got the Mautic Form o… --- ## [Mautic docker and opcache](https://forum.mautic.org/t/mautic-docker-and-opcache/9164)
**Author:** [@Max](https://forum.mautic.org/u/Max)\ **Replies:** 2\ **Last updated:** [August 4, 2017, 7:29pm UTC](https://forum.mautic.org/t/mautic-docker-and-opcache/9164 "2017-08-04T19:29:10Z")
We ran php -i | grep opcache within a mautic docker container but it did not return anything, we added opcache.enable=1 to /usr/local/etc/php/conf.d/mautic-php.ini but php -i still does not mention opcache Does mau… --- ## [Campaign Emails not sent: Fixed, Parse Error line 136, php for cron job](https://forum.mautic.org/t/campaign-emails-not-sent-fixed-parse-error-line-136-php-for-cron-job/7859)
**Author:** [@alainarae](https://forum.mautic.org/u/alainarae)\ **Replies:** 4\ **Last updated:** [August 3, 2017, 11:57pm UTC](https://forum.mautic.org/t/campaign-emails-not-sent-fixed-parse-error-line-136-php-for-cron-job/7859 "2017-08-03T23:57:03Z")
So I had a frustrating time getting this to all work, but here is what I did if it helps anyone. My test emails would send, but my campaign emails would not. I tried Cronfig and still no dice. To find out the … --- ## [Import CSV / Won't Read State](https://forum.mautic.org/t/import-csv-wont-read-state/6817)
**Author:** [@bellsouthwest](https://forum.mautic.org/u/bellsouthwest)\ **Replies:** 3\ **Last updated:** [August 3, 2017, 11:48pm UTC](https://forum.mautic.org/t/import-csv-wont-read-state/6817 "2017-08-03T23:48:27Z")
Installation: Bitnami Mautic 2.3.0-0 AWS-System Linux ip-172-31-49-127 3.13.0-103-generic #150-Ubuntu SMP Thu Nov 24 10:34:17 UTC 2016 x86\_64 Build Date Nov 14 2016 12:51:51 PHP Version 5.6.28 Folder/File Pat… --- ## [is:mine not working](https://forum.mautic.org/t/is-mine-not-working/9158)
**Author:** [@pokermagic](https://forum.mautic.org/u/pokermagic)\ **Replies:** 1\ **Last updated:** [August 3, 2017, 3:55pm UTC](https://forum.mautic.org/t/is-mine-not-working/9158 "2017-08-03T15:55:46Z")
Hi everyone, I’m trying to sort companies by user, but when i put “is:mine” in the search it doesn’t bring up any “Company Owner” that is mine, even though I’m logged in as a certain user and the user has companies … --- ## [Incredibly slow response times](https://forum.mautic.org/t/incredibly-slow-response-times/1547)
**Author:** [@brendan](https://forum.mautic.org/u/brendan)\ **Replies:** 16\ **Last updated:** [August 3, 2017, 3:38pm UTC](https://forum.mautic.org/t/incredibly-slow-response-times/1547 "2017-08-03T15:38:23Z")
Hello! I am currently hosting on MediaTemple’s grid service, and I installed Mautic. The installation went well and everything is complete, however I am getting ridiculous load times (like 30+ seconds). Toggling a… --- ## [Plugin for Joomla](https://forum.mautic.org/t/plugin-for-joomla/9156)
**Author:** [@mkoc](https://forum.mautic.org/u/mkoc)\ **Replies:** 1\ **Last updated:** [August 3, 2017, 2:25pm UTC](https://forum.mautic.org/t/plugin-for-joomla/9156 "2017-08-03T14:25:13Z")
I have now installed the Joomla plugin at my Joomla 3.7 website. After setting the Mautic Base URL, I only get the following infos inserted in my Webpage: {w=n; w\[n\]=w\[n\]||function(){(w\[n\].q=w\[n\].q||\[\]).push(… --- ## [How to use my own css/js in Landing pages/forms?](https://forum.mautic.org/t/how-to-use-my-own-css-js-in-landing-pages-forms/9150)
**Author:** [@JohnDeegs](https://forum.mautic.org/u/JohnDeegs)\ **Replies:** 1\ **Last updated:** [August 3, 2017, 10:25am UTC](https://forum.mautic.org/t/how-to-use-my-own-css-js-in-landing-pages-forms/9150 "2017-08-03T10:25:15Z")
Hi all, I’m new to Mautic and I notice that it has a powerful Landing page and form builder. I also notice it had a code mode for using your own HTML. However, I want to be able to use my own CSS and JS files. … --- ## [Custom Fields - Custom Groups](https://forum.mautic.org/t/custom-fields-custom-groups/7733)
**Author:** [@JoPitts](https://forum.mautic.org/u/JoPitts)\ **Replies:** 2\ **Last updated:** [August 3, 2017, 9:23am UTC](https://forum.mautic.org/t/custom-fields-custom-groups/7733 "2017-08-03T09:23:52Z")
Good Morning all. Is there any way (when I am adding custom fields, that I can add custom groups?). It isn’t a big thing, but would be helpful to me for my particular use case. Cheers Jo --- ## [Mautic with Joomla 1.5](https://forum.mautic.org/t/mautic-with-joomla-1-5/9148)
**Author:** [@mkoc](https://forum.mautic.org/u/mkoc)\ **Replies:** 1\ **Last updated:** [August 3, 2017, 9:06am UTC](https://forum.mautic.org/t/mautic-with-joomla-1-5/9148 "2017-08-03T09:06:17Z")
Hi, I am using a website with joomla 1.5. Having problems to connect Mautic with Joomla 1.5 because all explainations are targeting the joomla plugin. But the joomla plugin is not suporting the 1.5 release of Joom… --- ## [Campaign not send email to segment](https://forum.mautic.org/t/campaign-not-send-email-to-segment/4666)
**Author:** [@Massimom](https://forum.mautic.org/u/Massimom)\ **Replies:** 21\ **Last updated:** [August 3, 2017, 8:05am UTC](https://forum.mautic.org/t/campaign-not-send-email-to-segment/4666 "2017-08-03T08:05:57Z")
Hi, i have a troble with campeign and segment. Yesterday evening create a segment add a contact, then i setup a campaign as image below, and schedule publish campagin today at 7 am but nothing email was sent. Camp… --- ## [Is this a bug?In Emails - New Template Email wont show trackable URLs but segment email does.](https://forum.mautic.org/t/is-this-a-bug-in-emails-new-template-email-wont-show-trackable-urls-but-segment-email-does/9146)
**Author:** [@janesmith](https://forum.mautic.org/u/janesmith)\ **Replies:** 1\ **Last updated:** [August 3, 2017, 2:36am UTC](https://forum.mautic.org/t/is-this-a-bug-in-emails-new-template-email-wont-show-trackable-urls-but-segment-email-does/9146 "2017-08-03T02:36:54Z")
In Emails - New Template Email wont show trackable URLs but segment email does. I created an Email and selecting - New Template Email. This will be used to perform the action when there is a lead that will sign up … --- ## [Configure Webnotification](https://forum.mautic.org/t/configure-webnotification/9140)
**Author:** [@Lucas](https://forum.mautic.org/u/Lucas)\ **Replies:** 1\ **Last updated:** [August 2, 2017, 3:38pm UTC](https://forum.mautic.org/t/configure-webnotification/9140 "2017-08-02T15:38:58Z")
Hi, I would like to know how to configure WebNotifications in an situation where i have blog with domain https://solidit.net and the mautic installation in https://m.solidit.net? How to handle it in the configu… --- ## [Only PHP Mail is working...](https://forum.mautic.org/t/only-php-mail-is-working/6457)
**Author:** [@jharri](https://forum.mautic.org/u/jharri)\ **Replies:** 8\ **Last updated:** [August 2, 2017, 7:27am UTC](https://forum.mautic.org/t/only-php-mail-is-working/6457 "2017-08-02T07:27:00Z")
I have a copy of Mautic installed on my server - out of the box - no configuration changes… I can’t get any other type of mail configured - Sendgrid, Amazon, Other SMTP…only PHP Mail is working. Is there a setting or som… --- ## [OpenLogos](https://forum.mautic.org/t/openlogos/9136)
**Author:** [@logoslover](https://forum.mautic.org/u/logoslover)\ **Replies:** 3\ **Last updated:** [August 1, 2017, 10:07pm UTC](https://forum.mautic.org/t/openlogos/9136 "2017-08-01T22:07:33Z")
Hi there, I know this is a long shot but I saw you left a comment on Sourceforge.net where you stated that you managed to install the OpenLogos MT System version 1.0.4. Do you still have access to the program? … --- ## [Site is Offline after 2.8.0 Update](https://forum.mautic.org/t/site-is-offline-after-2-8-0-update/8372)
**Author:** [@greghyer](https://forum.mautic.org/u/greghyer)\ **Replies:** 7\ **Last updated:** [August 1, 2017, 12:08pm UTC](https://forum.mautic.org/t/site-is-offline-after-2-8-0-update/8372 "2017-08-01T12:08:10Z")
I need a little help. While upgrading to 2.8.0 I accidently closed my browser and didn’t let the update complete while it was in the clearing cache step. I tried accessing the site again but I was unable to access anythi… --- ## [Impossible to add Cron Job](https://forum.mautic.org/t/impossible-to-add-cron-job/9123)
**Author:** [@intericad](https://forum.mautic.org/u/intericad)\ **Replies:** 2\ **Last updated:** [August 1, 2017, 9:05am UTC](https://forum.mautic.org/t/impossible-to-add-cron-job/9123 "2017-08-01T09:05:26Z")
Hi everybody, I’m new user of Mautic and i meet issue when i want add Cons Job via putty. I use Web hosting 1&1 (not server) PHP 7.0 web version Putty and php 4.49 So, when i run php path/to/my/mautic/app… --- ## [Same Timestamp for Contact Identification & Email Read](https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118)
**Author:** [@roysr](https://forum.mautic.org/u/roysr)\ **Replies:** 2\ **Last updated:** [August 1, 2017, 5:32am UTC](https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118 "2017-08-01T05:32:31Z")
Hi All, Is/Are any of you facing issue with Email Tracking. The timestamp for Contact Created, Identification and Email Read is always the SAME. This looks like a serious issue to me. Any guidance or help ?. --- ## [Amazon SES settings & where to set bounces](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833)
**Author:** [@Olga22](https://forum.mautic.org/u/Olga22)\ **Replies:** 16\ **Last updated:** [July 31, 2017, 11:09pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833 "2017-07-31T23:09:05Z")
Hello, So glad I found Mautic. Thank you very much to those who make it nice and easy. For the moment, it’s not working for me though. Long message, sorry, but I can’t go any further by myself. Any help/explanation … --- ## [schedule/automated post to social media chennels](https://forum.mautic.org/t/schedule-automated-post-to-social-media-chennels/9129)
**Author:** [@Electdrop](https://forum.mautic.org/u/Electdrop)\ **Replies:** 1\ **Last updated:** [July 31, 2017, 10:34pm UTC](https://forum.mautic.org/t/schedule-automated-post-to-social-media-chennels/9129 "2017-07-31T22:34:04Z")
HI. Does anyone been able to find addon that are also free or opensource that make it possible to schedule post to the different social medialike facebook, instagram, twitter etc. Would really appreciate if anyone now … --- ## [Campaign Decisions deleting](https://forum.mautic.org/t/campaign-decisions-deleting/9127)
**Author:** [@Alex\_Netsville](https://forum.mautic.org/u/Alex_Netsville)\ **Replies:** 1\ **Last updated:** [July 31, 2017, 9:30pm UTC](https://forum.mautic.org/t/campaign-decisions-deleting/9127 "2017-07-31T21:30:30Z")
This has happened three times now and It is becoming very frustrating I will set up an Email campaign hit apply save and quit and I will return and the Decision bubbles will remain however they are no longer attached to … --- ## [Monitoring Bounces is not working](https://forum.mautic.org/t/monitoring-bounces-is-not-working/9126)
**Author:** [@jharri](https://forum.mautic.org/u/jharri)\ **Replies:** 1\ **Last updated:** [July 31, 2017, 8:28pm UTC](https://forum.mautic.org/t/monitoring-bounces-is-not-working/9126 "2017-07-31T20:28:37Z")
So I have configured everything correctly in the Mail settings and get a SUCCESS! (I created a unique mailbox which Amazon sends the bounced emails too. I have set this up in Outlook successfully and bounced emails are h… --- ## [Fetch IP Lookup Data Store not working](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105)
**Author:** [@mediamix](https://forum.mautic.org/u/mediamix)\ **Replies:** 3\ **Last updated:** [July 31, 2017, 7:50pm UTC](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105 "2017-07-31T19:50:52Z")
When I click on the “Fetch IP Lookup Data Store” button with MaxMind - GeoLite 2 City selected I get the spinning icon but nothing happens. Having the same problem on 2 installs of Mautic that were working 34 days ago… --- ## [Can not fill in forms mautic 2.9.1](https://forum.mautic.org/t/can-not-fill-in-forms-mautic-2-9-1/9122)
**Author:** [@fpinheiro425](https://forum.mautic.org/u/fpinheiro425)\ **Replies:** 2\ **Last updated:** [July 31, 2017, 7:49pm UTC](https://forum.mautic.org/t/can-not-fill-in-forms-mautic-2-9-1/9122 "2017-07-31T19:49:35Z")
Hello, After updating mautic to version 2.9.1 the forms stopped working, in the log I get the following error: \[2017-07-31 11:13:29\] maltic.CRITICAL: Uncaught PHP Exception RuntimeException: "Unable to create t… --- ## [Post results to another form](https://forum.mautic.org/t/post-results-to-another-form/7932)
**Author:** [@cdevogt](https://forum.mautic.org/u/cdevogt)\ **Replies:** 5\ **Last updated:** [July 31, 2017, 2:45pm UTC](https://forum.mautic.org/t/post-results-to-another-form/7932 "2017-07-31T14:45:30Z")
Hi, Is there anybody who can tell me how the functionality of ‘post results to another form’ works? I’ve created a form in Mautic with five text fields. Under ‘actions’ =\> ‘Add a submit action’ i selected ‘post re… [Previous page](https://forum.mautic.org/c/support/8.md?page=213) [Next page](https://forum.mautic.org/c/support/8.md?page=215)