# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=215 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 216 --- ## [Urgent: Problem with campaign starting from segment](https://forum.mautic.org/t/urgent-problem-with-campaign-starting-from-segment/9033)
**Author:** [@giuliusmautic12](https://forum.mautic.org/u/giuliusmautic12)\ **Replies:** 11\ **Last updated:** [July 31, 2017, 12:51pm UTC](https://forum.mautic.org/t/urgent-problem-with-campaign-starting-from-segment/9033 "2017-07-31T12:51:09Z")
Hi Using the version 2.8 of Mautic we are trying to do the following. We send an email marketing (DEM) to contacts of a specific segment. Inside this email there is a link to a static page to visit. We have created… --- ## [Forms Down After 2.9 Update](https://forum.mautic.org/t/forms-down-after-2-9-update/8950)
**Author:** [@theatereleven](https://forum.mautic.org/u/theatereleven)\ **Replies:** 14\ **Last updated:** [July 31, 2017, 11:03am UTC](https://forum.mautic.org/t/forms-down-after-2-9-update/8950 "2017-07-31T11:03:33Z")
I’ve updated and now my forms have 2 buttons. I couldn’t figure it out, so I toasted Mautic after exporting contacts, and reinstalled clean. Added new forms, customized the normal submit button to say something else, sav… --- ## [Can not fill in forms](https://forum.mautic.org/t/can-not-fill-in-forms/9120)
**Author:** [@SGrau](https://forum.mautic.org/u/SGrau)\ **Replies:** 1\ **Last updated:** [July 31, 2017, 6:24am UTC](https://forum.mautic.org/t/can-not-fill-in-forms/9120 "2017-07-31T06:24:19Z")
Since Update 2.9 i could not fill in forms. I hope that it would be better with Update 2.9.1 but i still can’t fill in forms on my sites. I see the form und the fields but when i click in it no cursor appears and i ca… --- ## [How does Mautic flag Bounced Emails internally?](https://forum.mautic.org/t/how-does-mautic-flag-bounced-emails-internally/9119)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 1\ **Last updated:** [July 31, 2017, 5:41am UTC](https://forum.mautic.org/t/how-does-mautic-flag-bounced-emails-internally/9119 "2017-07-31T05:41:14Z")
I’ve configured Bounce Management with SES and SNS apparently successfully, but I’m wanting to test it. However, It’s not clear to me how Mautic flags a Contact as having bounced. If I create a new Segment, in the F… --- ## [Contacts w/o form, campaign wont update](https://forum.mautic.org/t/contacts-w-o-form-campaign-wont-update/6916)
**Author:** [@amandubey](https://forum.mautic.org/u/amandubey)\ **Replies:** 2\ **Last updated:** [July 31, 2017, 5:40am UTC](https://forum.mautic.org/t/contacts-w-o-form-campaign-wont-update/6916 "2017-07-31T05:40:59Z")
Is there any other way to enter as contact w/o a having filled a form ? new contacts are appearing but they don’t show in the form results. The new contacts are automatically assigned to -the only segment I created … --- ## [Why are emails still being sent to Contacts I DELETED?](https://forum.mautic.org/t/why-are-emails-still-being-sent-to-contacts-i-deleted/9114)
**Author:** [@jharri](https://forum.mautic.org/u/jharri)\ **Replies:** 1\ **Last updated:** [July 30, 2017, 10:08pm UTC](https://forum.mautic.org/t/why-are-emails-still-being-sent-to-contacts-i-deleted/9114 "2017-07-30T22:08:56Z")
I deleted 2000 contacts a couple weeks ago, and am still getting bounces from emails that are still being sent. Just to make sure I even disabled the Campaign but messages to deleted contacts are still being sent someh… --- ## [Support for form input type="range"?](https://forum.mautic.org/t/support-for-form-input-type-range/9047)
**Author:** [@lyh424](https://forum.mautic.org/u/lyh424)\ **Replies:** 1\ **Last updated:** [July 30, 2017, 9:39pm UTC](https://forum.mautic.org/t/support-for-form-input-type-range/9047 "2017-07-30T21:39:15Z")
Does mautic forms support range sliders? Specifically ? I don’t see this as an option in the form creation menu. Is there a way to manually code this compatibility? Or use range to pass the value to a field? --- ## [Export Bounce, Unsubscribe, Do Not Contact Data](https://forum.mautic.org/t/export-bounce-unsubscribe-do-not-contact-data/2920)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 6\ **Last updated:** [July 30, 2017, 11:30am UTC](https://forum.mautic.org/t/export-bounce-unsubscribe-do-not-contact-data/2920 "2017-07-30T11:30:42Z")
Is it possible to export bounce, unsubscribe and do not contact data from Mautic into a CVS? --- ## [Campaigns Not Sending](https://forum.mautic.org/t/campaigns-not-sending/9111)
**Author:** [@jirehlcarlos](https://forum.mautic.org/u/jirehlcarlos)\ **Replies:** 1\ **Last updated:** [July 30, 2017, 10:11am UTC](https://forum.mautic.org/t/campaigns-not-sending/9111 "2017-07-30T10:11:26Z")
Hello. I have created a simple campaign but it’s not sending my first email after publishing it. The campaign started from the Segment then action (send email) then decision (read email) then action (send email) then act… --- ## [Plugin Problem Fix](https://forum.mautic.org/t/plugin-problem-fix/8266)
**Author:** [@Paulogon](https://forum.mautic.org/u/Paulogon)\ **Replies:** 5\ **Last updated:** [July 30, 2017, 8:24am UTC](https://forum.mautic.org/t/plugin-problem-fix/8266 "2017-07-30T08:24:38Z")
Hi I am have an issue that i can´t install plugins I have found this plugin: https://github.com/thirdset/ThirdSetMauticTimingBundle That it seems that let us setup the time and weekdays a campaign is trigge… --- ## [Sending specific days only](https://forum.mautic.org/t/sending-specific-days-only/9108)
**Author:** [@designersinn](https://forum.mautic.org/u/designersinn)\ **Replies:** 1\ **Last updated:** [July 29, 2017, 11:18am UTC](https://forum.mautic.org/t/sending-specific-days-only/9108 "2017-07-29T11:18:09Z")
Is it possible to send mails on specific days? I want to setup a campaign sending mails “each monday” Thanks for help! --- ## [Set Delay or Pause to Campaign?](https://forum.mautic.org/t/set-delay-or-pause-to-campaign/9106)
**Author:** [@designersinn](https://forum.mautic.org/u/designersinn)\ **Replies:** 1\ **Last updated:** [July 29, 2017, 11:13am UTC](https://forum.mautic.org/t/set-delay-or-pause-to-campaign/9106 "2017-07-29T11:13:21Z")
Hi, I try to promote my products A,B,C,D in a main campagn (each week one product). If someone opened an email, I send him follow ups to this product. Some days or sometimes 2 weeks. Is it possible to pause the campaig… --- ## [Lead List only works if user is "English"](https://forum.mautic.org/t/lead-list-only-works-if-user-is-english/2066)
**Author:** [@IcemanX](https://forum.mautic.org/u/IcemanX)\ **Replies:** 8\ **Last updated:** [July 29, 2017, 1:48am UTC](https://forum.mautic.org/t/lead-list-only-works-if-user-is-english/2066 "2017-07-29T01:48:58Z")
Hello, we created some lead lists in Mautic, all our user accounts use default language “German”. We are wondering why the leads in the “Lead Smart Lists” are only visible when the user account language is set to… --- ## [Form Actions do not trigger](https://forum.mautic.org/t/form-actions-do-not-trigger/6153)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 15\ **Last updated:** [July 29, 2017, 12:32am UTC](https://forum.mautic.org/t/form-actions-do-not-trigger/6153 "2017-07-29T00:32:51Z")
Hi, I have a vanilla and blank installation of the latest Mautic software. I configured email settings properly (tested it) and created a lead form which I embedded on a Wordpress page. The lead form actions should … --- ## [ID instead of trackable link](https://forum.mautic.org/t/id-instead-of-trackable-link/9103)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 3\ **Last updated:** [July 28, 2017, 2:47pm UTC](https://forum.mautic.org/t/id-instead-of-trackable-link/9103 "2017-07-28T14:47:48Z")
Google mail does not like redirection links in emails. It tells them it’s a marketing message and goes to spam or one of the other tabs (Marketing / Promotion). However, we can’t track link opens. Our idea was to us… --- ## [Mautic Stops Working Properly](https://forum.mautic.org/t/mautic-stops-working-properly/6038)
**Author:** [@vishwajeet](https://forum.mautic.org/u/vishwajeet)\ **Replies:** 11\ **Last updated:** [July 28, 2017, 11:30am UTC](https://forum.mautic.org/t/mautic-stops-working-properly/6038 "2017-07-28T11:30:09Z")
Hi, My mautic installation worked fine till yesterday but from today it starts unexpected behaviour. The problems are following: All forms are not showing any display message or redirecting to given url. It on… --- ## [Wordpress mautic plugin results not showing](https://forum.mautic.org/t/wordpress-mautic-plugin-results-not-showing/9075)
**Author:** [@code\_canyon](https://forum.mautic.org/u/code_canyon)\ **Replies:** 3\ **Last updated:** [July 28, 2017, 9:23am UTC](https://forum.mautic.org/t/wordpress-mautic-plugin-results-not-showing/9075 "2017-07-28T09:23:46Z")
Hi i have an issue after installing mautic wordpress plugin. I’m going to try mautic locally. I defined base url for the plugin directory under settings section of the plugin. But when i access the url, i can’t see any … --- ## [Landing page 500 Internal Server error](https://forum.mautic.org/t/landing-page-500-internal-server-error/7152)
**Author:** [@prowebspot](https://forum.mautic.org/u/prowebspot)\ **Replies:** 4\ **Last updated:** [July 28, 2017, 6:01am UTC](https://forum.mautic.org/t/landing-page-500-internal-server-error/7152 "2017-07-28T06:01:36Z")
Hello, Can anyone help me with this: When I’m logged-in in mautic, then I can open any mautic landing page in the same browser. But if I logout and want to access landing page as a visitor, then get a 500 Internal… --- ## [Theme Pictures randomly disappearing](https://forum.mautic.org/t/theme-pictures-randomly-disappearing/9088)
**Author:** [@kymrow](https://forum.mautic.org/u/kymrow)\ **Replies:** 2\ **Last updated:** [July 28, 2017, 4:53am UTC](https://forum.mautic.org/t/theme-pictures-randomly-disappearing/9088 "2017-07-28T04:53:27Z")
Hmmmmm.....I've got a weird one. We have had a custom theme created for us, and when creating emails using that theme, most times it is OK. But every now and then, the photo we have up in the header, with our logo, jus… --- ## [Create campaign per API](https://forum.mautic.org/t/create-campaign-per-api/9096)
**Author:** [@alanmosko](https://forum.mautic.org/u/alanmosko)\ **Replies:** 1\ **Last updated:** [July 28, 2017, 4:21am UTC](https://forum.mautic.org/t/create-campaign-per-api/9096 "2017-07-28T04:21:12Z")
Hello, I wonder if is to create a campaign by API, but I say only create with the name that shows the documentation, I wonder whether you can create the ramifications of the campaign by API. Is to create a camp… --- ## [Form not working on my website](https://forum.mautic.org/t/form-not-working-on-my-website/9091)
**Author:** [@johncena69](https://forum.mautic.org/u/johncena69)\ **Replies:** 1\ **Last updated:** [July 28, 2017, 12:34am UTC](https://forum.mautic.org/t/form-not-working-on-my-website/9091 "2017-07-28T00:34:21Z")
I used automatic js copy to embed the form i created in mautic to my website. It was working for like 15 minutes and then all of a sudden it stopped working. The issue is that when I enter a test email address to sign up… --- ## [Emails sent different from campaign vs channel email](https://forum.mautic.org/t/emails-sent-different-from-campaign-vs-channel-email/9089)
**Author:** [@SeanH](https://forum.mautic.org/u/SeanH)\ **Replies:** 1\ **Last updated:** [July 27, 2017, 11:20pm UTC](https://forum.mautic.org/t/emails-sent-different-from-campaign-vs-channel-email/9089 "2017-07-27T23:20:57Z")
I’ve just started using Mautic (via the hosted service Mautic.com). I’ve import some contacts, created a few segments and create a campaign. I’ve had my first email from the campaign go out (it’s a simple campaign w… --- ## [Post API is deleting custom fields!](https://forum.mautic.org/t/post-api-is-deleting-custom-fields/9083)
**Author:** [@A\_Atrash](https://forum.mautic.org/u/A_Atrash)\ **Replies:** 1\ **Last updated:** [July 27, 2017, 1:47pm UTC](https://forum.mautic.org/t/post-api-is-deleting-custom-fields/9083 "2017-07-27T13:47:53Z")
Hello all, I have a few custom fields in my Mautic and when I use ‘post’ to an already-existing contact in order to update it I loose the data of the custom fields. Any idea on how I can solve this? I tired ‘ed… --- ## [Segment with all leads](https://forum.mautic.org/t/segment-with-all-leads/5348)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 2\ **Last updated:** [July 27, 2017, 12:07pm UTC](https://forum.mautic.org/t/segment-with-all-leads/5348 "2017-07-27T12:07:49Z")
Is there an option to create a segment with all leads? --- ## [Form with multiple segments](https://forum.mautic.org/t/form-with-multiple-segments/9067)
**Author:** [@giorgio](https://forum.mautic.org/u/giorgio)\ **Replies:** 2\ **Last updated:** [July 27, 2017, 10:19am UTC](https://forum.mautic.org/t/form-with-multiple-segments/9067 "2017-07-27T10:19:11Z")
Hello, i have a form with 2 checkbox and I need to segment leads in multiple segments. When I set more than 2 conditions by fields’ form in the Campaigns, the contant doesn’t go in the correct segment. What’s th… --- ## [Question about new users in campaigns.](https://forum.mautic.org/t/question-about-new-users-in-campaigns/9061)
**Author:** [@nkushner](https://forum.mautic.org/u/nkushner)\ **Replies:** 3\ **Last updated:** [July 27, 2017, 10:16am UTC](https://forum.mautic.org/t/question-about-new-users-in-campaigns/9061 "2017-07-27T10:16:53Z")
So I started an email drip based campaign as a test and its going great! Moving forward i’d like to add a large amount of contacts to this campaign. If I add the additional contacts to the campaign while it’s been ru… --- ## [Manual trigger of lead location info based on IP](https://forum.mautic.org/t/manual-trigger-of-lead-location-info-based-on-ip/9049)
**Author:** [@fransanchez](https://forum.mautic.org/u/fransanchez)\ **Replies:** 3\ **Last updated:** [July 27, 2017, 2:15am UTC](https://forum.mautic.org/t/manual-trigger-of-lead-location-info-based-on-ip/9049 "2017-07-27T02:15:09Z")
Hi, A portion of my contacts do not have country information. This was caused because during cache cleaning and other testing the GeoLite database was deleted. I believe all these leads have IP. Is there a way to au… --- ## [Campaign marketing emails not being generated](https://forum.mautic.org/t/campaign-marketing-emails-not-being-generated/9072)
**Author:** [@wildmikewood](https://forum.mautic.org/u/wildmikewood)\ **Replies:** 1\ **Last updated:** [July 26, 2017, 5:20pm UTC](https://forum.mautic.org/t/campaign-marketing-emails-not-being-generated/9072 "2017-07-26T17:20:34Z")
Hello, I am running v2.9 and there is a problem with running campaigns using marketing emails. When I create a campaign using transactional emails it works fine and sends and spool gets full. I have tried … --- ## [Wordpress Plugin what does it do?](https://forum.mautic.org/t/wordpress-plugin-what-does-it-do/2606)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 20\ **Last updated:** [July 26, 2017, 1:45pm UTC](https://forum.mautic.org/t/wordpress-plugin-what-does-it-do/2606 "2017-07-26T13:45:35Z")
I have the wordpress plugin on my site, but after some investigation, if an existing user logs in, their lead information is not updated. When users register, it does not appear that their lead is converted from anonymo… --- ## [/var/lib/php/session](https://forum.mautic.org/t/var-lib-php-session/9070)
**Author:** [@marketer](https://forum.mautic.org/u/marketer)\ **Replies:** 1\ **Last updated:** [July 26, 2017, 1:27pm UTC](https://forum.mautic.org/t/var-lib-php-session/9070 "2017-07-26T13:27:51Z")
Recently I updated my Mautic installation to 2.9 and after completion had permission errors on /var/lib/php/session. Permissions were 770 and user/group/all was root apache all yet it still was causing problems. … [Previous page](https://forum.mautic.org/c/support/8.md?page=214) [Next page](https://forum.mautic.org/c/support/8.md?page=216)