# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=216 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 217 --- ## [Error during migration from 2.8.1 to 2.9](https://forum.mautic.org/t/error-during-migration-from-2-8-1-to-2-9/9069)
**Author:** [@jtibrewala](https://forum.mautic.org/u/jtibrewala)\ **Replies:** 2\ **Last updated:** [July 26, 2017, 12:59pm UTC](https://forum.mautic.org/t/error-during-migration-from-2-8-1-to-2-9/9069 "2017-07-26T12:59:24Z")
Hi all, I have mautic 2.8.1 installed on AWS. I got a notification in the app to upgrade to 2.9. Went through the process and database migration failed. I followed the steps at https://johnlinhart.com/blog/uh-oh-maut… --- ## [Thrive Leads Integration with Mautic](https://forum.mautic.org/t/thrive-leads-integration-with-mautic/4099)
**Author:** [@paj\_mccarthy](https://forum.mautic.org/u/paj_mccarthy)\ **Replies:** 16\ **Last updated:** [July 26, 2017, 8:04am UTC](https://forum.mautic.org/t/thrive-leads-integration-with-mautic/4099 "2017-07-26T08:04:26Z")
Hello Mautic Community! A large number of our customers are requesting an integration with Mautic - it seems you have many raving fans! I’m writing this ticket because we are trying to integrate with Mautic and… --- ## [Cannot read property 'appendChild' of undefined at mtc.js:1](https://forum.mautic.org/t/cannot-read-property-appendchild-of-undefined-at-mtc-js-1/9065)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 1\ **Last updated:** [July 26, 2017, 5:55am UTC](https://forum.mautic.org/t/cannot-read-property-appendchild-of-undefined-at-mtc-js-1/9065 "2017-07-26T05:55:04Z")
Anyone has been getting this in the browser console for some time now? This is an external page with Mautic script included. It worked flawlessly before. Code: Cannot read property 'appendChild' of undefined at mtc.js… --- ## [Campaign not actioning on page hit](https://forum.mautic.org/t/campaign-not-actioning-on-page-hit/9062)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 1\ **Last updated:** [July 26, 2017, 3:12am UTC](https://forum.mautic.org/t/campaign-not-actioning-on-page-hit/9062 "2017-07-26T03:12:08Z")
I am having an issue with campaigns not actioning on page hits. Its fairly simple, you setup a decision rule for a page visit and define the URL of the page visit. The javascript tracking on that page works as I can send… --- ## [Mautic Wordpress plugin not adding name to contacts](https://forum.mautic.org/t/mautic-wordpress-plugin-not-adding-name-to-contacts/9046)
**Author:** [@timrichardson](https://forum.mautic.org/u/timrichardson)\ **Replies:** 2\ **Last updated:** [July 25, 2017, 11:23pm UTC](https://forum.mautic.org/t/mautic-wordpress-plugin-not-adding-name-to-contacts/9046 "2017-07-25T23:23:17Z")
So I’ve got Mautic set up, I’ve installed the WordPress plugin on the website, and set a contact form to link submissions to Mautic. The contact for is made up of Name, Email and Message. The contact form submissi… --- ## [2.9.0 Dynamic Content for emails](https://forum.mautic.org/t/2-9-0-dynamic-content-for-emails/9042)
**Author:** [@midotka](https://forum.mautic.org/u/midotka)\ **Replies:** 2\ **Last updated:** [July 25, 2017, 9:28pm UTC](https://forum.mautic.org/t/2-9-0-dynamic-content-for-emails/9042 "2017-07-25T21:28:52Z")
The Dynamic content feature for emails is not working as it was before (2.7.1) Dynamic content can only be created in Code Mode and not in any other presets. DC Can only be created and not removed. DC cannot be ren… --- ## [Vtiger integration](https://forum.mautic.org/t/vtiger-integration/2229)
**Author:** [@Armant](https://forum.mautic.org/u/Armant)\ **Replies:** 14\ **Last updated:** [July 25, 2017, 6:57pm UTC](https://forum.mautic.org/t/vtiger-integration/2229 "2017-07-25T18:57:34Z")
My leads don’t seem to be pushed to VtigerCRM. It’s enable and authorized. I’ve tried through a campaign and a standalone landing page. The standalone at least sends the emails but the Campaign doesn’t. Did… --- ## [didnt push acontact from mautic to vtiger](https://forum.mautic.org/t/didnt-push-acontact-from-mautic-to-vtiger/8069)
**Author:** [@bheemesh](https://forum.mautic.org/u/bheemesh)\ **Replies:** 2\ **Last updated:** [July 25, 2017, 6:57pm UTC](https://forum.mautic.org/t/didnt-push-acontact-from-mautic-to-vtiger/8069 "2017-07-25T18:57:01Z")
Hello, I installed vtiger in tmd hosting and I am using mautic free hosted account. mautic version: i think 2.6.1 or above (latest version) vtiger: 6.5.0 in mautic plugin configuration: url username access … --- ## [$ conflict in WYSIWIG content](https://forum.mautic.org/t/conflict-in-wysiwig-content/9053)
**Author:** [@Huckleberry](https://forum.mautic.org/u/Huckleberry)\ **Replies:** 2\ **Last updated:** [July 25, 2017, 1:06pm UTC](https://forum.mautic.org/t/conflict-in-wysiwig-content/9053 "2017-07-25T13:06:53Z")
I just noticed that when I enter content into the WYSIWIG in Mautic 2.8.2, all looks fine. However, when I publish and review, anything that had a Dollar Sign ($) in it is gone, along with any trailing characters until… --- ## [File Manager not loading](https://forum.mautic.org/t/file-manager-not-loading/9051)
**Author:** [@Huckleberry](https://forum.mautic.org/u/Huckleberry)\ **Replies:** 1\ **Last updated:** [July 25, 2017, 12:51pm UTC](https://forum.mautic.org/t/file-manager-not-loading/9051 "2017-07-25T12:51:47Z")
Hello, I was using Mautic 2.8.1 and upgraded to 2.8.2 I just noticed that the file manager is no longer loading files. Oddly, I noticed the file manager seems to still be CKedit’s file manager? It loads the green… --- ## [Error mautic segments update](https://forum.mautic.org/t/error-mautic-segments-update/7542)
**Author:** [@webfuncional](https://forum.mautic.org/u/webfuncional)\ **Replies:** 6\ **Last updated:** [July 25, 2017, 11:44am UTC](https://forum.mautic.org/t/error-mautic-segments-update/7542 "2017-07-25T11:44:53Z")
Hello, When I execute the command to update segments: /usr/bin/php-cli -q /home/myuser/my.subdomain/app/console mautic:segments:update The proccess stops with an error and it does not update all segments. … --- ## [Contact swap](https://forum.mautic.org/t/contact-swap/9050)
**Author:** [@mauticdevelopers](https://forum.mautic.org/u/mauticdevelopers)\ **Replies:** 1\ **Last updated:** [July 25, 2017, 10:31am UTC](https://forum.mautic.org/t/contact-swap/9050 "2017-07-25T10:31:55Z")
Hi @giuliusmautic12 could you provide your email addres so we can comunicate via email? Our email is hello@mauticdevelopers.com Thanks, Wojtek --- ## [Does anyone ever get help with their support issues?](https://forum.mautic.org/t/does-anyone-ever-get-help-with-their-support-issues/9011)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 14\ **Last updated:** [July 25, 2017, 5:55am UTC](https://forum.mautic.org/t/does-anyone-ever-get-help-with-their-support-issues/9011 "2017-07-25T05:55:46Z")
It seems like whenever I post an issue, I get no responses and this appears to be a similar theme throughout. for others The only things that seem to get answered are UI questions someone unfamiliar with where to go etc … --- ## [Mautic hangs on contact upload wizard](https://forum.mautic.org/t/mautic-hangs-on-contact-upload-wizard/8987)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 13\ **Last updated:** [July 25, 2017, 5:54am UTC](https://forum.mautic.org/t/mautic-hangs-on-contact-upload-wizard/8987 "2017-07-25T05:54:52Z")
My screen is frozen when trying to upload 140 contacts with only 4 columns up update. Any ideas? I have it set at 150 Please do not leave this page until complete. Import is in progress. 0% 0 / 137 Cancel … --- ## [2.9 fixes most bugs, but upgrade didnt go smoothly](https://forum.mautic.org/t/2-9-fixes-most-bugs-but-upgrade-didnt-go-smoothly/9045)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 2\ **Last updated:** [July 25, 2017, 5:52am UTC](https://forum.mautic.org/t/2-9-fixes-most-bugs-but-upgrade-didnt-go-smoothly/9045 "2017-07-25T05:52:29Z")
I tried to upgrade my 2.8.2 to 2.9 in hopes that it would fix my segmentation and contact upload bugs. It does fix those issues; however, my install didnt go without it’s own errors. I tried to update it through the UI a… --- ## [HELP! PDF Assets are Broken!](https://forum.mautic.org/t/help-pdf-assets-are-broken/8645)
**Author:** [@mattgraphichive](https://forum.mautic.org/u/mattgraphichive)\ **Replies:** 5\ **Last updated:** [July 25, 2017, 4:23am UTC](https://forum.mautic.org/t/help-pdf-assets-are-broken/8645 "2017-07-25T04:23:49Z")
Hi there! I’ve been using Mautic for a few months now. The assets that I typically upload and use in my emails are pdfs. Today, I was building a new campaign and went to upload my new pdf. The pdf failed to upload. … --- ## [Segments not rebuilding, despite successful cron \[Version 2.1.1\]](https://forum.mautic.org/t/segments-not-rebuilding-despite-successful-cron-version-2-1-1/5119)
**Author:** [@crystal.harris](https://forum.mautic.org/u/crystal.harris)\ **Replies:** 2\ **Last updated:** [July 24, 2017, 5:58pm UTC](https://forum.mautic.org/t/segments-not-rebuilding-despite-successful-cron-version-2-1-1/5119 "2017-07-24T17:58:29Z")
Hi, I recently imported ~17,000 contacts into my client’s Mautic. I then added a segment with applicable filters to sort all of these contacts into the appropriate segment. (In hindsight, might have been better to d… --- ## [Mautic does not resolve DNS even though host OS does](https://forum.mautic.org/t/mautic-does-not-resolve-dns-even-though-host-os-does/9009)
**Author:** [@cbaxtell](https://forum.mautic.org/u/cbaxtell)\ **Replies:** 2\ **Last updated:** [July 24, 2017, 3:43pm UTC](https://forum.mautic.org/t/mautic-does-not-resolve-dns-even-though-host-os-does/9009 "2017-07-24T15:43:18Z")
So I have a clean install of Mautic 2.9.0 on OpenBSD 6.1. The host OS resolves DNS lookups successfully (verified by dig examplehostname.com); however, when attempting to enter in the email settings fields under “Monitor… --- ## [Integration with SalesForce](https://forum.mautic.org/t/integration-with-salesforce/9039)
**Author:** [@sighthosting](https://forum.mautic.org/u/sighthosting)\ **Replies:** 1\ **Last updated:** [July 24, 2017, 12:53pm UTC](https://forum.mautic.org/t/integration-with-salesforce/9039 "2017-07-24T12:53:31Z")
I need help on a SaleForce integration, we can’t get Mautic to authenticate with Salesforce. We followed these setup instructions but not getting any success. --- ## [Email's Not Received Contact lists](https://forum.mautic.org/t/emails-not-received-contact-lists/9035)
**Author:** [@santha](https://forum.mautic.org/u/santha)\ **Replies:** 1\ **Last updated:** [July 24, 2017, 11:00am UTC](https://forum.mautic.org/t/emails-not-received-contact-lists/9035 "2017-07-24T11:00:54Z")
Hi, Mautic Email configuration I choose Quote: other smtp sever settings Test mail success choose one contact person send mail not received. I set up cron also how to solve this please help mail: santhakumar.a… --- ## [Some troubles getting this to work](https://forum.mautic.org/t/some-troubles-getting-this-to-work/9030)
**Author:** [@diverso](https://forum.mautic.org/u/diverso)\ **Replies:** 1\ **Last updated:** [July 24, 2017, 8:47am UTC](https://forum.mautic.org/t/some-troubles-getting-this-to-work/9030 "2017-07-24T08:47:36Z")
Hi there, Im wondering here how to import a csv file for contacts, thought this was a no brainer instead Ive failed already multiple times, can you please be so kind and let me know how to accomplish it? I get succe… --- ## [Form Stuck on "Please Wait"](https://forum.mautic.org/t/form-stuck-on-please-wait/9026)
**Author:** [@cjcjcj](https://forum.mautic.org/u/cjcjcj)\ **Replies:** 1\ **Last updated:** [July 24, 2017, 3:24am UTC](https://forum.mautic.org/t/form-stuck-on-please-wait/9026 "2017-07-24T03:24:21Z")
Hi, We have a landing page (http://heightdynamics.ballistixmail.com/rope-access-training-offer) in mautic with a mautic form at the bottom of the page. Already tried rebuilding cache. Using chrome dev tools, console… --- ## [Mauter launcher error keeps repeating](https://forum.mautic.org/t/mauter-launcher-error-keeps-repeating/8999)
**Author:** [@RVG](https://forum.mautic.org/u/RVG)\ **Replies:** 2\ **Last updated:** [July 24, 2017, 3:18am UTC](https://forum.mautic.org/t/mauter-launcher-error-keeps-repeating/8999 "2017-07-24T03:18:45Z")
I am trying to install mauter onto my website. I have gotten to the point where I launch the installer, but I get an error that tells me to add ‘always\_populate\_raw\_post\_data = -1’ to my php.ini. So, I had my website tea… --- ## [Error in CSV import](https://forum.mautic.org/t/error-in-csv-import/8991)
**Author:** [@nikhil](https://forum.mautic.org/u/nikhil)\ **Replies:** 2\ **Last updated:** [July 24, 2017, 3:14am UTC](https://forum.mautic.org/t/error-in-csv-import/8991 "2017-07-24T03:14:06Z")
Hi Team, I am beginner to mautic and trying to import csv for adding the contact. I’ve added the contact and export the contact and make changes in that csv and then import the csv but it gives the below following er… --- ## [Getting started](https://forum.mautic.org/t/getting-started/9025)
**Author:** [@nicola883](https://forum.mautic.org/u/nicola883)\ **Replies:** 1\ **Last updated:** [July 23, 2017, 9:46pm UTC](https://forum.mautic.org/t/getting-started/9025 "2017-07-23T21:46:10Z")
Hi. I have just installed Mautic on my local server. Everything works, and now? I have created a web page with the script inside. Nothing happen when I visit the page (from anonymous window). I would like to start … --- ## [Installation issue](https://forum.mautic.org/t/installation-issue/3382)
**Author:** [@Paolo](https://forum.mautic.org/u/Paolo)\ **Replies:** 6\ **Last updated:** [July 23, 2017, 7:26pm UTC](https://forum.mautic.org/t/installation-issue/3382 "2017-07-23T19:26:54Z")
I’ve tried googling around but apparently I am the only one with this issue. I installed mautic according to the manual and all seems fine, the web side of it works as it should out of the tin. Not so much the php c… --- ## [Can't find Text Message settings/Twilio plugins](https://forum.mautic.org/t/cant-find-text-message-settings-twilio-plugins/9004)
**Author:** [@hrouissi](https://forum.mautic.org/u/hrouissi)\ **Replies:** 3\ **Last updated:** [July 23, 2017, 5:29pm UTC](https://forum.mautic.org/t/cant-find-text-message-settings-twilio-plugins/9004 "2017-07-23T17:29:28Z")
Hi All, I can’t find “Text message settings” Menu on configuration tab. and can’t find Twilio plugin’s either. I run Mautic version 2.8 and cache has been cleared. Any help on this ? Thank you --- ## [Office 365 SMTP Setting](https://forum.mautic.org/t/office-365-smtp-setting/8981)
**Author:** [@hrouissi](https://forum.mautic.org/u/hrouissi)\ **Replies:** 3\ **Last updated:** [July 23, 2017, 5:24pm UTC](https://forum.mautic.org/t/office-365-smtp-setting/8981 "2017-07-23T17:24:09Z")
Mautic Version : 2.8 In email setting we added an Office 365 account to send and retrieve emails. Test connection is ok. Send test email is sent correctly and I receive it in my inbox. When I try to send e… --- ## [Campaign "paused" for new contact](https://forum.mautic.org/t/campaign-paused-for-new-contact/8980)
**Author:** [@gardiner](https://forum.mautic.org/u/gardiner)\ **Replies:** 3\ **Last updated:** [July 22, 2017, 8:48pm UTC](https://forum.mautic.org/t/campaign-paused-for-new-contact/8980 "2017-07-22T20:48:29Z")
Hi (Using Mautic hosted free) I’ve set up a simple test campaign. which sends an email, sms and tweet after the contact submits the form on a Mautic landing page. Nothing was happening, apart from the form submi… --- ## [Contact Info Not Loading on Click](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954)
**Author:** [@nepatriot](https://forum.mautic.org/u/nepatriot)\ **Replies:** 6\ **Last updated:** [July 21, 2017, 8:42pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954 "2017-07-21T20:42:30Z")
Just updated to 2.9 from a relatively fresh installation. When clicking on a contact in the Contacts screeen getting the following console error: Code: libraries.js?v88e9533f:673 GET https://marketing.searchtreatm… [Previous page](https://forum.mautic.org/c/support/8.md?page=215) [Next page](https://forum.mautic.org/c/support/8.md?page=217)