# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=217 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 218 --- ## [Capturing Email IP](https://forum.mautic.org/t/capturing-email-ip/9012)
**Author:** [@michaelcolman](https://forum.mautic.org/u/michaelcolman)\ **Replies:** 4\ **Last updated:** [July 21, 2017, 7:48pm UTC](https://forum.mautic.org/t/capturing-email-ip/9012 "2017-07-21T19:48:11Z")
Hi there, Here’s the scenario: I’ve received a phone call from a potential lead. I will set them up as a “contact” in mautic. I will then send my potential lead a “who we are” email and include links to our blog … --- ## [Version 2.9 Form Problems](https://forum.mautic.org/t/version-2-9-form-problems/8957)
**Author:** [@SGrau](https://forum.mautic.org/u/SGrau)\ **Replies:** 2\ **Last updated:** [July 21, 2017, 7:24pm UTC](https://forum.mautic.org/t/version-2-9-form-problems/8957 "2017-07-21T19:24:45Z")
Hello, I have updated Mautic to Version 2.9 and have now some Problems regarding the forms. On my Landing Page is one form but i can not longer fill in the fields. Also the submit button is not working. It happe… --- ## [Issues with Cronjob](https://forum.mautic.org/t/issues-with-cronjob/9023)
**Author:** [@johncena69](https://forum.mautic.org/u/johncena69)\ **Replies:** 1\ **Last updated:** [July 21, 2017, 7:04pm UTC](https://forum.mautic.org/t/issues-with-cronjob/9023 "2017-07-21T19:04:05Z")
I’ve installed mautic sucessfully on a subdomain which is hosted on shared ghosting via hostgator. Everything is all setup. I haven’t touch the dashboard of mautic and whatever goes on inside mautic the software when i l… --- ## [Redirect URI mismatch error](https://forum.mautic.org/t/redirect-uri-mismatch-error/8983)
**Author:** [@rish002](https://forum.mautic.org/u/rish002)\ **Replies:** 2\ **Last updated:** [July 21, 2017, 6:47pm UTC](https://forum.mautic.org/t/redirect-uri-mismatch-error/8983 "2017-07-21T18:47:57Z")
Hi, while I am trying to connect Mautic with Thrive Leads in WordPress site with OAuth 2 authentication, I am seeing the following error. {“errors”:\[{“message”:“The redirect URI provided does not match registered UR… --- ## [Help with Cronjob issue!](https://forum.mautic.org/t/help-with-cronjob-issue/9017)
**Author:** [@nkushner](https://forum.mautic.org/u/nkushner)\ **Replies:** 2\ **Last updated:** [July 21, 2017, 5:16pm UTC](https://forum.mautic.org/t/help-with-cronjob-issue/9017 "2017-07-21T17:16:56Z")
Hi, So i’m running php 5.6, but am still having some cronjob issues. I’m trying to run a campaign, but the campaign trigger cron keeps ending in an error! Code: Triggering events for campaign 1 Triggering fi… --- ## [Nothing happens after form submitting](https://forum.mautic.org/t/nothing-happens-after-form-submitting/9021)
**Author:** [@Tobias2](https://forum.mautic.org/u/Tobias2)\ **Replies:** 1\ **Last updated:** [July 21, 2017, 1:56pm UTC](https://forum.mautic.org/t/nothing-happens-after-form-submitting/9021 "2017-07-21T13:56:35Z")
Hello, it seems that mautic is not working. After submitting the form nothing happens. Campaigns don’t run. I use it with the wordpress mautic plugin. I setup the cronjobs but no change. When you look into th… --- ## ["User unsubscribed." vs. "Contact unsubscribed via email"](https://forum.mautic.org/t/user-unsubscribed-vs-contact-unsubscribed-via-email/9020)
**Author:** [@cdbessig](https://forum.mautic.org/u/cdbessig)\ **Replies:** 1\ **Last updated:** [July 21, 2017, 12:28pm UTC](https://forum.mautic.org/t/user-unsubscribed-vs-contact-unsubscribed-via-email/9020 "2017-07-21T12:28:12Z")
What’s the difference between these? My end client (the one who approved the use of mautic) keeps getting added to the do not contact list with “Contact unsubscribed via email”. So I am trying to figure out how she kee… --- ## [recent mautic upgrade: server errors](https://forum.mautic.org/t/recent-mautic-upgrade-server-errors/8982)
**Author:** [@getclients](https://forum.mautic.org/u/getclients)\ **Replies:** 3\ **Last updated:** [July 21, 2017, 12:12pm UTC](https://forum.mautic.org/t/recent-mautic-upgrade-server-errors/8982 "2017-07-21T12:12:50Z")
Hi Ever since i upgraded to the latest version of Mautic i’ve been getting this error screenshot: https://www.screencast.com/t/1a2dDRZDt0z it happens when i try to submit a form, sometimes it works and som… --- ## [Wordpress tracking pixel not working](https://forum.mautic.org/t/wordpress-tracking-pixel-not-working/9019)
**Author:** [@Sridharan](https://forum.mautic.org/u/Sridharan)\ **Replies:** 2\ **Last updated:** [July 21, 2017, 6:44am UTC](https://forum.mautic.org/t/wordpress-tracking-pixel-not-working/9019 "2017-07-21T06:44:24Z")
Hi, I have installed mautic and used wordpress plugin to link with my website. I have added the base url, checked the source code and I’m able to view the tracking code but in my mautic dashboard I’m not able to see… --- ## [Multiple e-mails to same contact](https://forum.mautic.org/t/multiple-e-mails-to-same-contact/8995)
**Author:** [@Veera](https://forum.mautic.org/u/Veera)\ **Replies:** 2\ **Last updated:** [July 21, 2017, 6:11am UTC](https://forum.mautic.org/t/multiple-e-mails-to-same-contact/8995 "2017-07-21T06:11:10Z")
For a given template, currently the e-mail's are sent only once, but we need a way to resend the same e-mail template to the same recipient multiple times based on some condition. Is there a solution to the above ? … --- ## [Profile image for the user and the leads](https://forum.mautic.org/t/profile-image-for-the-user-and-the-leads/2614)
**Author:** [@Mhamad.canaan](https://forum.mautic.org/u/Mhamad.canaan)\ **Replies:** 7\ **Last updated:** [July 21, 2017, 5:32am UTC](https://forum.mautic.org/t/profile-image-for-the-user-and-the-leads/2614 "2017-07-21T05:32:11Z")
Hi Everyone, I have a problem displaying the image of the user and the leads, its giving this src for the user src=“https://www.gravatar.com/avatar/7a8ce4c649da6a7b0a1498895bab7dcc?s=250&d=http%3A%2F%2F192.168.1.111… --- ## [Mautic form submit issues after update http protocol](https://forum.mautic.org/t/mautic-form-submit-issues-after-update-http-protocol/8998)
**Author:** [@danielshad](https://forum.mautic.org/u/danielshad)\ **Replies:** 2\ **Last updated:** [July 21, 2017, 2:03am UTC](https://forum.mautic.org/t/mautic-form-submit-issues-after-update-http-protocol/8998 "2017-07-21T02:03:52Z")
Hey guys, good afternoon! I got some issues after update my http protocol to https. After rebuild cache and delete the /prod folder from cache, i had no success Quote: (On submit form): Failed to load resour… --- ## [API in Mautic (problem with activation)](https://forum.mautic.org/t/api-in-mautic-problem-with-activation/9013)
**Author:** [@g\_wenc86](https://forum.mautic.org/u/g_wenc86)\ **Replies:** 1\ **Last updated:** [July 20, 2017, 8:21pm UTC](https://forum.mautic.org/t/api-in-mautic-problem-with-activation/9013 "2017-07-20T20:21:54Z")
Hello, I have a problem with activation API. After 30 min of waiting still have got “please wait” as on picture. How can I activate it? https://ibb.co/dBh8Ek --- ## [How to determine number of emails to send](https://forum.mautic.org/t/how-to-determine-number-of-emails-to-send/9002)
**Author:** [@mboron83](https://forum.mautic.org/u/mboron83)\ **Replies:** 1\ **Last updated:** [July 20, 2017, 12:06pm UTC](https://forum.mautic.org/t/how-to-determine-number-of-emails-to-send/9002 "2017-07-20T12:06:11Z")
I have a running email queue processed by cron task mautic:emails:send. Cron task is running for two days. Some emails have already been sent but I don’t know how can I check number of emails remaining to send. Is there … --- ## [Duplicate subfolder - possible bug?](https://forum.mautic.org/t/duplicate-subfolder-possible-bug/8690)
**Author:** [@tcore](https://forum.mautic.org/u/tcore)\ **Replies:** 2\ **Last updated:** [July 20, 2017, 12:06pm UTC](https://forum.mautic.org/t/duplicate-subfolder-possible-bug/8690 "2017-07-20T12:06:02Z")
Hi all, I’m new to Mautic and have just started to discover the system. The Installation runs so far good, but I found some places that seem to have a wrong URL. What is intersting is that it’s not everywhere but o… --- ## [Negative Campaign Decisions](https://forum.mautic.org/t/negative-campaign-decisions/9001)
**Author:** [@eouterbridge](https://forum.mautic.org/u/eouterbridge)\ **Replies:** 4\ **Last updated:** [July 20, 2017, 12:05pm UTC](https://forum.mautic.org/t/negative-campaign-decisions/9001 "2017-07-20T12:05:01Z")
Hi, Am trying to set up a campaign that features negative decisions, such as; Email NOT opened, form NOT submitted, landing page NOT visited. It says in the decision window this should be possible “A decision is made… --- ## [Select - Multiple, not populating contact data](https://forum.mautic.org/t/select-multiple-not-populating-contact-data/8821)
**Author:** [@aaronlroberts](https://forum.mautic.org/u/aaronlroberts)\ **Replies:** 4\ **Last updated:** [July 19, 2017, 10:00pm UTC](https://forum.mautic.org/t/select-multiple-not-populating-contact-data/8821 "2017-07-19T22:00:39Z")
Hi there. So, we’ve set up a basic form with an “Interests” dropdown (select multiple). This connects with a custom field which is held under the “Personal” section of a contact. Thing is, whenever the form is … --- ## [Images in emails - Code Mode](https://forum.mautic.org/t/images-in-emails-code-mode/8992)
**Author:** [@timb-uk](https://forum.mautic.org/u/timb-uk)\ **Replies:** 3\ **Last updated:** [July 19, 2017, 3:15pm UTC](https://forum.mautic.org/t/images-in-emails-code-mode/8992 "2017-07-19T15:15:33Z")
Issue: Images not showing in emails sent using code mode. Mautic v2.9.0-dev. I set up a new email, using code mode. Cut & Paste the html, everything looks good in the preview panel, all images showing. Sent the email, … --- ## [Website with http and https / 1 Mautic installation](https://forum.mautic.org/t/website-with-http-and-https-1-mautic-installation/7836)
**Author:** [@peterboot](https://forum.mautic.org/u/peterboot)\ **Replies:** 5\ **Last updated:** [July 19, 2017, 3:13pm UTC](https://forum.mautic.org/t/website-with-http-and-https-1-mautic-installation/7836 "2017-07-19T15:13:41Z")
Hi, Very happy with the possibility to experiment with the powerful Mautic platform. Thanks for this! I have general content on my website (http://domain-a.nl) in http and forms running in https (https://domain… --- ## [Vulnerabilities in Joomla filter?](https://forum.mautic.org/t/vulnerabilities-in-joomla-filter/8993)
**Author:** [@slewisma](https://forum.mautic.org/u/slewisma)\ **Replies:** 1\ **Last updated:** [July 19, 2017, 11:22am UTC](https://forum.mautic.org/t/vulnerabilities-in-joomla-filter/8993 "2017-07-19T11:22:31Z")
I just received this message from my hosting provider: It appears patches are available for application(s) installed in the following path(s): 2 vulnerabilities in Joomla /home/trailweb/public\_html/mkt/vendor… --- ## [Mautic + Hustle](https://forum.mautic.org/t/mautic-hustle/8989)
**Author:** [@g\_wenc86](https://forum.mautic.org/u/g_wenc86)\ **Replies:** 1\ **Last updated:** [July 19, 2017, 7:14am UTC](https://forum.mautic.org/t/mautic-hustle/8989 "2017-07-19T07:14:55Z")
Hi, This is my first post so I want to say hello to everybody. I got a problem with integration. I did segment on mautic but there is no option to choose it in hustle so there is no option to add to newsletter. Can Y… --- ## [Contacts linked to Company in segment are not appearing](https://forum.mautic.org/t/contacts-linked-to-company-in-segment-are-not-appearing/8988)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 1\ **Last updated:** [July 19, 2017, 7:14am UTC](https://forum.mautic.org/t/contacts-linked-to-company-in-segment-are-not-appearing/8988 "2017-07-19T07:14:53Z")
m having an issue with the contact segment is not making the association between the contact and the company filter field in the segment. For “platform\_\_ABC”, 6,000 contacts appear in the segment based on the value … --- ## [Google Analytics UTM tags](https://forum.mautic.org/t/google-analytics-utm-tags/8975)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 2\ **Last updated:** [July 18, 2017, 8:33pm UTC](https://forum.mautic.org/t/google-analytics-utm-tags/8975 "2017-07-18T20:33:16Z")
I saw Google Analytics UTM tags in email builder. Any1 can explain me. how its work ? --- ## [Click-through rate](https://forum.mautic.org/t/click-through-rate/8958)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 3\ **Last updated:** [July 18, 2017, 4:29am UTC](https://forum.mautic.org/t/click-through-rate/8958 "2017-07-18T04:29:51Z")
My boss asked to generate Click-through rate (CTR) of email blast. How to generate it ? --- ## [Execute event at a relative time period, but never on Sunday](https://forum.mautic.org/t/execute-event-at-a-relative-time-period-but-never-on-sunday/8971)
**Author:** [@Rosie](https://forum.mautic.org/u/Rosie)\ **Replies:** 1\ **Last updated:** [July 17, 2017, 12:55pm UTC](https://forum.mautic.org/t/execute-event-at-a-relative-time-period-but-never-on-sunday/8971 "2017-07-17T12:55:36Z")
Hi, I’m setting up this campaign, where an event is executed at a relative time period (+ 7 days). But I don’t want to bother my customers on Sundays. Is it possible to still use the ‘relative time period’ execution… --- ## [New contacts have no points and the Engagements chart does not show any data](https://forum.mautic.org/t/new-contacts-have-no-points-and-the-engagements-chart-does-not-show-any-data/8970)
**Author:** [@WebdesignerViajar](https://forum.mautic.org/u/WebdesignerViajar)\ **Replies:** 1\ **Last updated:** [July 17, 2017, 12:01pm UTC](https://forum.mautic.org/t/new-contacts-have-no-points-and-the-engagements-chart-does-not-show-any-data/8970 "2017-07-17T12:01:46Z")
Theses features does not work since the update to 2.9.0. The problem has been identified in 2 installations. Another 2 installations on the same server do not have the issue. All 4 installations are in the exact same s… --- ## [Mautic Helper 'X-Frame-Options'](https://forum.mautic.org/t/mautic-helper-x-frame-options/8968)
**Author:** [@nunesf](https://forum.mautic.org/u/nunesf)\ **Replies:** 1\ **Last updated:** [July 17, 2017, 11:46am UTC](https://forum.mautic.org/t/mautic-helper-x-frame-options/8968 "2017-07-17T11:46:55Z")
Hi Everyone! I have installed the Mautic Helper extension https://chrome.google.com/webstore/detail/mautic-helper/glpjomjkomefedfilfhgoijnfkneifje But always I open the extension I get this message on console: Ref… --- ## [stucks while importing 10000 records](https://forum.mautic.org/t/stucks-while-importing-10000-records/8953)
**Author:** [@avinash.d](https://forum.mautic.org/u/avinash.d)\ **Replies:** 7\ **Last updated:** [July 17, 2017, 9:17am UTC](https://forum.mautic.org/t/stucks-while-importing-10000-records/8953 "2017-07-17T09:17:12Z")
Processing stucks sometime while processing 10000 record in csv. Sometime its works sometime its not… showing time out execution error on console. Following error in logs of mautic - \[2017-07-15 12:00:56\] mautic.E… --- ## [1 form with multiple selections](https://forum.mautic.org/t/1-form-with-multiple-selections/8964)
**Author:** [@giorgio](https://forum.mautic.org/u/giorgio)\ **Replies:** 1\ **Last updated:** [July 17, 2017, 8:27am UTC](https://forum.mautic.org/t/1-form-with-multiple-selections/8964 "2017-07-17T08:27:33Z")
Hi, have a form like this: email : … First Checkbox : 2 chances (no multiple choice) Second Checkbox: 4 chances (yes multiple choice) and i need that contacts go in 30 different lists (with all combinations… --- ## [My brain is fried - there MUST be a solution - Assistance please?](https://forum.mautic.org/t/my-brain-is-fried-there-must-be-a-solution-assistance-please/8945)
**Author:** [@jharri](https://forum.mautic.org/u/jharri)\ **Replies:** 2\ **Last updated:** [July 14, 2017, 2:31am UTC](https://forum.mautic.org/t/my-brain-is-fried-there-must-be-a-solution-assistance-please/8945 "2017-07-14T02:31:31Z")
So I have the latest version of Mautic installed (self-hosted). Here is my goal: Customer submits form, gets redirected to download page, and then contact gets added/moved to a new campaign (emails kickoff, add tags… [Previous page](https://forum.mautic.org/c/support/8.md?page=216) [Next page](https://forum.mautic.org/c/support/8.md?page=218)