# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=22 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 23 --- ## [My problem is: The system does not send mail](https://forum.mautic.org/t/my-problem-is-the-system-does-not-send-mail/34338)
**Author:** [@man.vietnam](https://forum.mautic.org/u/man.vietnam)\ **Replies:** 6\ **Last updated:** [December 8, 2024, 2:14am UTC](https://forum.mautic.org/t/my-problem-is-the-system-does-not-send-mail/34338 "2024-12-08T02:14:17Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.3 My Database type and version is: 10.6.18-MariaDB-log Your problem My problem is: The system does not send mail, although I have installed all the suc… --- ## [Problems with Double Opt-in Campagn - not working for every submit](https://forum.mautic.org/t/problems-with-double-opt-in-campagn-not-working-for-every-submit/34370)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 0\ **Last updated:** [December 7, 2024, 11:36am UTC](https://forum.mautic.org/t/problems-with-double-opt-in-campagn-not-working-for-every-submit/34370 "2024-12-07T11:36:58Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.26.1 My Database type and version is: 10.11.9-MariaDB-0+deb12u1 Your problem My problem is: Some emails are not sent. I have an opt-in form on a website… --- ## [{unsubscribe\_url} results in error 500](https://forum.mautic.org/t/unsubscribe-url-results-in-error-500/34304)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 6\ **Last updated:** [December 7, 2024, 9:34am UTC](https://forum.mautic.org/t/unsubscribe-url-results-in-error-500/34304 "2024-12-07T09:34:36Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.26 My Database type and version is: 10.11.9-MariaDB-0+deb12u1 Your problem My problem is: The Unsubscribe Link does not work. I can’t say since when,… --- ## [Mautic 5 SuiteCRM Integration Plugin - SuiteCRM 8 - Current Status](https://forum.mautic.org/t/mautic-5-suitecrm-integration-plugin-suitecrm-8-current-status/32236)
**Author:** [@pstevens](https://forum.mautic.org/u/pstevens)\ **Replies:** 3\ **Last updated:** [December 7, 2024, 1:03am UTC](https://forum.mautic.org/t/mautic-5-suitecrm-integration-plugin-suitecrm-8-current-status/32236 "2024-12-07T01:03:25Z")
I see a few posts here and on the SuiteCRM forum about whether or not the SugarCRM Integration that comes with Mautic works with Mautic 5 and SuiteCRM 8. The answer is YES. I have successfully got the integration workin… --- ## [Every time I upgrade MAUTIC I have to reinstall AMAZON SES plugin](https://forum.mautic.org/t/every-time-i-upgrade-mautic-i-have-to-reinstall-amazon-ses-plugin/34305)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 4\ **Last updated:** [December 6, 2024, 5:51pm UTC](https://forum.mautic.org/t/every-time-i-upgrade-mautic-i-have-to-reinstall-amazon-ses-plugin/34305 "2024-12-06T17:51:54Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.2 My Database type and version is: MySQL 8.x Your problem My problem is: I have discovered that after every MAUTIC system upgrade my AMAZON SES plugin … --- ## [Unable to submit HTML in note text via API](https://forum.mautic.org/t/unable-to-submit-html-in-note-text-via-api/29756)
**Author:** [@richmarks20](https://forum.mautic.org/u/richmarks20)\ **Replies:** 2\ **Last updated:** [December 6, 2024, 3:00pm UTC](https://forum.mautic.org/t/unable-to-submit-html-in-note-text-via-api/29756 "2024-12-06T15:00:26Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: MySQL Your problem I cant find a way to supply rich/HTML content when using the add note API via /api/notes/new - … --- ## [How to filter contacts who have not read an e-mail?](https://forum.mautic.org/t/how-to-filter-contacts-who-have-not-read-an-e-mail/34333)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [December 6, 2024, 7:21am UTC](https://forum.mautic.org/t/how-to-filter-contacts-who-have-not-read-an-e-mail/34333 "2024-12-06T07:21:04Z")
My Mautic version is: 5.2 Every mail has a function, what contacts have already read the mail. How can i filter and show the contacts who have not read? --- ## [Issue with Onesignal Webpush integration](https://forum.mautic.org/t/issue-with-onesignal-webpush-integration/29939)
**Author:** [@siljo](https://forum.mautic.org/u/siljo)\ **Replies:** 2\ **Last updated:** [December 5, 2024, 12:51pm UTC](https://forum.mautic.org/t/issue-with-onesignal-webpush-integration/29939 "2024-12-05T12:51:38Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.30 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Your problem My problem is with Onesignal integration for Web push. The campaign… --- ## [Segments page. 500 Internal Server Error](https://forum.mautic.org/t/segments-page-500-internal-server-error/29223)
**Author:** [@ilia77717](https://forum.mautic.org/u/ilia77717)\ **Replies:** 6\ **Last updated:** [December 5, 2024, 11:28am UTC](https://forum.mautic.org/t/segments-page-500-internal-server-error/29223 "2024-12-05T11:28:38Z")
Your software My Mautic version is:4.4.10 Your problem My problem is:already the second day, I have an error when going to the “segments” page. 500 Internal Server Error Please help me --- ## [Unable to run Mautic installer](https://forum.mautic.org/t/unable-to-run-mautic-installer/34330)
**Author:** [@nayan.gaikwad](https://forum.mautic.org/u/nayan.gaikwad)\ **Replies:** 1\ **Last updated:** [December 5, 2024, 9:53am UTC](https://forum.mautic.org/t/unable-to-run-mautic-installer/34330 "2024-12-05T09:53:23Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.2 My Database type and version is: mysql v5.7.39 Your problem My problem is: I downloaded the zip file from Download - Mautic Community. I extracted the z… --- ## [Can't add "Limit to url contains" to "Clicks email"](https://forum.mautic.org/t/cant-add-limit-to-url-contains-to-clicks-email/34326)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 2\ **Last updated:** [December 5, 2024, 5:38am UTC](https://forum.mautic.org/t/cant-add-limit-to-url-contains-to-clicks-email/34326 "2024-12-05T05:38:04Z")
Your software My Mautic version is: 5.2.0 (upgraded vom 5.1.1) My PHP version is: 8.1.30 My Database type and version is: MariaDB Your problem My problem is: I edited an existing campaign decision “clicks email”. T… --- ## [Email Click count doesn't change properly](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288)
**Author:** [@selim17](https://forum.mautic.org/u/selim17)\ **Replies:** 3\ **Last updated:** [December 4, 2024, 9:57pm UTC](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288 "2024-12-04T21:57:05Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.2.25 My Database type and version is: MariaDB - 11.4.4-MariaDB-ubu2404 Your problem My email clicks and unique clicks aren’t updating, but the counts f… --- ## [Unable to access contacts and segments (HTTP 500) after upgrading from 5.0.0 to 5.2.0](https://forum.mautic.org/t/unable-to-access-contacts-and-segments-http-500-after-upgrading-from-5-0-0-to-5-2-0/34317)
**Author:** [@adrianmaj\_idm](https://forum.mautic.org/u/adrianmaj_idm)\ **Replies:** 2\ **Last updated:** [December 4, 2024, 2:20pm UTC](https://forum.mautic.org/t/unable-to-access-contacts-and-segments-http-500-after-upgrading-from-5-0-0-to-5-2-0/34317 "2024-12-04T14:20:53Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.1 My Database type and version is: MySQL 8.0.35 Your problem My problem is: Cannot access Contacts, and Segments after update and migration. These erro… --- ## [Issue with creating / editing emails - Mautic 5.2.0](https://forum.mautic.org/t/issue-with-creating-editing-emails-mautic-5-2-0/34299)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 6\ **Last updated:** [December 4, 2024, 10:28am UTC](https://forum.mautic.org/t/issue-with-creating-editing-emails-mautic-5-2-0/34299 "2024-12-04T10:28:08Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.2.x My Database type and version is: mariadb Your problem My problem is: After an upgrade the database migrate did not run 100% - so when accessing the… --- ## [Wordpress plugin + Mautic API](https://forum.mautic.org/t/wordpress-plugin-mautic-api/34306)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 0\ **Last updated:** [December 4, 2024, 9:03am UTC](https://forum.mautic.org/t/wordpress-plugin-mautic-api/34306 "2024-12-04T09:03:25Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 My question is: is there a way to connect my Wordpress to my Mautic instance via the API using th… --- ## [Mautic 5.1 avatar broken](https://forum.mautic.org/t/mautic-5-1-avatar-broken/32378)
**Author:** [@matbcvo](https://forum.mautic.org/u/matbcvo)\ **Replies:** 8\ **Last updated:** [December 4, 2024, 8:15am UTC](https://forum.mautic.org/t/mautic-5-1-avatar-broken/32378 "2024-12-04T08:15:48Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: 10.3.39-MariaDB-0ubuntu0.20.04.2 Your problem My problem is: Avatar is broken Upgraded to Mautic 5.1 via CLI (mau… --- ## [Configuring Mautic Single Sign-On with SAML with Azure AD as the Identity Provider](https://forum.mautic.org/t/configuring-mautic-single-sign-on-with-saml-with-azure-ad-as-the-identity-provider/26843)
**Author:** [@chansey](https://forum.mautic.org/u/chansey)\ **Replies:** 3\ **Last updated:** [December 3, 2024, 4:50pm UTC](https://forum.mautic.org/t/configuring-mautic-single-sign-on-with-saml-with-azure-ad-as-the-identity-provider/26843 "2024-12-03T16:50:41Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.4.33 My Database type and version is: 10.2.32-MariaDB-log Your problem My problem is: Currently setting up Mautic’s Single Sign-On with SAML with Azu… --- ## [When try to clear cache from command line \> PHP Fatal error: Allowed memory size of 134217728 bytes exhausted](https://forum.mautic.org/t/when-try-to-clear-cache-from-command-line-php-fatal-error-allowed-memory-size-of-134217728-bytes-exhausted/19694)
**Author:** [@paulbntz](https://forum.mautic.org/u/paulbntz)\ **Replies:** 3\ **Last updated:** [December 3, 2024, 11:50am UTC](https://forum.mautic.org/t/when-try-to-clear-cache-from-command-line-php-fatal-error-allowed-memory-size-of-134217728-bytes-exhausted/19694 "2024-12-03T11:50:31Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MARIADB 10.4.18 Running Mautic on OpenLiteSpeed (not apache or nginx) Your problem My problem is: When trying to cl… --- ## [Anyone successfully using SparkPost with Mautic 5?](https://forum.mautic.org/t/anyone-successfully-using-sparkpost-with-mautic-5/34201)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 5\ **Last updated:** [December 2, 2024, 3:31pm UTC](https://forum.mautic.org/t/anyone-successfully-using-sparkpost-with-mautic-5/34201 "2024-12-02T15:31:53Z")
I see that there is a 3rd party plugin for sparkpost: There is a PR, which claims to fix one click unsubscribe, but isn’t merged yet. Are there any other SparkPost Plugins? Do you successfully use Sparkpost in Mautic… --- ## [Emails Sending Problem - not sent to all contacts](https://forum.mautic.org/t/emails-sending-problem-not-sent-to-all-contacts/34267)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 5\ **Last updated:** [December 2, 2024, 1:43pm UTC](https://forum.mautic.org/t/emails-sending-problem-not-sent-to-all-contacts/34267 "2024-12-02T13:43:40Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: Your problem My problem is: Emails are not sent. I’m using Amazon SES. Not being aware that I changed something. La… --- ## [Inconistent csrf issues](https://forum.mautic.org/t/inconistent-csrf-issues/34277)
**Author:** [@ldev](https://forum.mautic.org/u/ldev)\ **Replies:** 1\ **Last updated:** [December 2, 2024, 11:50am UTC](https://forum.mautic.org/t/inconistent-csrf-issues/34277 "2024-12-02T11:50:40Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1 My Database type and version is: mysql Your problem Inconsistent CSRF issues. Anyone is having troubles saving data - like adding contacts. where it … --- ## [Email edits:CSRF token error. Try to refresh the page and try again](https://forum.mautic.org/t/email-edits-csrf-token-error-try-to-refresh-the-page-and-try-again/26961)
**Author:** [@globalwarmgsolr](https://forum.mautic.org/u/globalwarmgsolr)\ **Replies:** 1\ **Last updated:** [November 30, 2024, 10:59pm UTC](https://forum.mautic.org/t/email-edits-csrf-token-error-try-to-refresh-the-page-and-try-again/26961 "2024-11-30T22:59:35Z")
Email edits: I simply don’t trust mautic to save more than a few changes between saves. After losing (way) too much work, I’m now… saving more often than I ever did on a C=64. CSRF token error. Try to refresh the page… --- ## [Assistance with Mautic Email Sending Issue: Emails Logged as Sent but Not Received](https://forum.mautic.org/t/assistance-with-mautic-email-sending-issue-emails-logged-as-sent-but-not-received/34260)
**Author:** [@brianbucek](https://forum.mautic.org/u/brianbucek)\ **Replies:** 1\ **Last updated:** [November 30, 2024, 9:26am UTC](https://forum.mautic.org/t/assistance-with-mautic-email-sending-issue-emails-logged-as-sent-but-not-received/34260 "2024-11-30T09:26:41Z")
My software My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: MariaDB 10.5 My problem My problem is: I’m using Mautic on a VPS integrated with my WordPress site via the WP Mau… --- ## [500 Internal Server Error when Trying to Send Single Email or Test Email (Using Amazon SES)](https://forum.mautic.org/t/500-internal-server-error-when-trying-to-send-single-email-or-test-email-using-amazon-ses/13337)
**Author:** [@zhammer](https://forum.mautic.org/u/zhammer)\ **Replies:** 4\ **Last updated:** [November 28, 2024, 4:23pm UTC](https://forum.mautic.org/t/500-internal-server-error-when-trying-to-send-single-email-or-test-email-using-amazon-ses/13337 "2024-11-28T16:23:54Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.2 Your problem My problem is: Whenever I click to send a direct email or a test email, I’m getting this error: These errors are showing in the log: … --- ## [ERROR 500 while sending email](https://forum.mautic.org/t/error-500-while-sending-email/34259)
**Author:** [@triton123](https://forum.mautic.org/u/triton123)\ **Replies:** 1\ **Last updated:** [November 28, 2024, 4:10pm UTC](https://forum.mautic.org/t/error-500-while-sending-email/34259 "2024-11-28T16:10:19Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.30 My Database type and version is: pdo\_mysql 8.0.36 Your problem My problem is: These errors are showing in the log: Steps I have tried to fix the … --- ## [Tracking the metatags of visitor pages?](https://forum.mautic.org/t/tracking-the-metatags-of-visitor-pages/34240)
**Author:** [@markusvjh](https://forum.mautic.org/u/markusvjh)\ **Replies:** 0\ **Last updated:** [November 27, 2024, 7:15am UTC](https://forum.mautic.org/t/tracking-the-metatags-of-visitor-pages/34240 "2024-11-27T07:15:48Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.29 My Database type and version is: Your problem My problem is: Hi! I have tracking enabled and am following the page hit events of visitors on a we… --- ## [Focus Item still visible after completing form](https://forum.mautic.org/t/focus-item-still-visible-after-completing-form/16798)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 5\ **Last updated:** [November 26, 2024, 2:19pm UTC](https://forum.mautic.org/t/focus-item-still-visible-after-completing-form/16798 "2024-11-26T14:19:08Z")
Your software My Mautic version is: 3.0.1 My PHP version is: PHP 7.2.34 My Database type and version is: 10.5.6-MariaDB I have a Focus Item with a form in it, type is ‘Collect Data’ , ‘Stop engaging after a convers… --- ## [My dashboard is not working](https://forum.mautic.org/t/my-dashboard-is-not-working/34228)
**Author:** [@brahim](https://forum.mautic.org/u/brahim)\ **Replies:** 1\ **Last updated:** [November 26, 2024, 10:38am UTC](https://forum.mautic.org/t/my-dashboard-is-not-working/34228 "2024-11-26T10:38:06Z")
My Mautic version is: 5.1.1 My PHP version is: 8.1 Hello everyone, I need your help please I installed Mautic on my web server by retrieving the zip file. The installation went well. Then I ran the composer install a… --- ## [The links in the email do not open](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151)
**Author:** [@mahmood728](https://forum.mautic.org/u/mahmood728)\ **Replies:** 2\ **Last updated:** [November 26, 2024, 7:46am UTC](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151 "2024-11-26T07:46:43Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: mariadb 10 Your problem My problem is: After clicking on the links in the email sent, the opened page gives the error "n… --- ## [SMS with Twillo mautic 5](https://forum.mautic.org/t/sms-with-twillo-mautic-5/34171)
**Author:** [@mb1979](https://forum.mautic.org/u/mb1979)\ **Replies:** 4\ **Last updated:** [November 26, 2024, 12:17am UTC](https://forum.mautic.org/t/sms-with-twillo-mautic-5/34171 "2024-11-26T00:17:53Z")
Hi All, im new to mautic and are trying to set it up, we got all working quite okey with emails etc, sms is working but we have a problem. My Mautic version is: Mautic 5.1.1 - app/prod (env: prod, debug: false) My PHP … [Previous page](https://forum.mautic.org/c/support/8.md?page=21) [Next page](https://forum.mautic.org/c/support/8.md?page=23)