# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=220 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 221 --- ## [Previous messages in Campaigns](https://forum.mautic.org/t/previous-messages-in-campaigns/8811)
**Author:** [@Alexandra](https://forum.mautic.org/u/Alexandra)\ **Replies:** 2\ **Last updated:** [June 26, 2017, 12:30pm UTC](https://forum.mautic.org/t/previous-messages-in-campaigns/8811 "2017-06-26T12:30:56Z")
Hi there, I am trying to make a queue of messages with a help of Campaigns, but I have a problem. Every next message is sending separately. I want that in my second message recipient will see the first message too (as … --- ## [Problem with additional fields in campaigns (on field update)](https://forum.mautic.org/t/problem-with-additional-fields-in-campaigns-on-field-update/8805)
**Author:** [@daniel.grammer](https://forum.mautic.org/u/daniel.grammer)\ **Replies:** 1\ **Last updated:** [June 25, 2017, 12:27am UTC](https://forum.mautic.org/t/problem-with-additional-fields-in-campaigns-on-field-update/8805 "2017-06-25T00:27:14Z")
Hey, i hope i am right here. I have a problem and i dont know if its a problem of how i use it or and otherwise problem. I create an campaign based on segments (named: yoga), it use an filter tag. Next i add an … --- ## [Cron job failing due to undefined variables?](https://forum.mautic.org/t/cron-job-failing-due-to-undefined-variables/8804)
**Author:** [@jwrobbs](https://forum.mautic.org/u/jwrobbs)\ **Replies:** 1\ **Last updated:** [June 23, 2017, 2:26pm UTC](https://forum.mautic.org/t/cron-job-failing-due-to-undefined-variables/8804 "2017-06-23T14:26:20Z")
Situation: Mautic installed via Softaculous. (Hosting: shared hosting on A2) Cron jobs set. (Example: php /home/{path}/app/console mautic:segments:update Cron jobs aren’t working because it isn’t seeing the comma… --- ## [PieSync - Mautic integration](https://forum.mautic.org/t/piesync-mautic-integration/8801)
**Author:** [@wout](https://forum.mautic.org/u/wout)\ **Replies:** 2\ **Last updated:** [June 23, 2017, 2:18pm UTC](https://forum.mautic.org/t/piesync-mautic-integration/8801 "2017-06-23T14:18:03Z")
Dear, My name is Wout and I am driving the integration team of PieSync. To give you some quick information on the firm: PieSync is providing seamless bidirectional contact sync between all major SaaS applications. Y… --- ## [email setup \> immediately or queue](https://forum.mautic.org/t/email-setup-immediately-or-queue/8797)
**Author:** [@pablogarciamarty](https://forum.mautic.org/u/pablogarciamarty)\ **Replies:** 1\ **Last updated:** [June 22, 2017, 4:25pm UTC](https://forum.mautic.org/t/email-setup-immediately-or-queue/8797 "2017-06-22T16:25:53Z")
Hello I have a question regarding how to setup email handle (if sent immediately or queue). I will send 10.000 emails at once. What do you recommend? How many emails can handle the option I have setup right… --- ## [Mail not sent](https://forum.mautic.org/t/mail-not-sent/8774)
**Author:** [@valvasori](https://forum.mautic.org/u/valvasori)\ **Replies:** 5\ **Last updated:** [June 22, 2017, 3:30pm UTC](https://forum.mautic.org/t/mail-not-sent/8774 "2017-06-22T15:30:56Z")
Good morning, I apologize for my English. I’ve created a test campaign using a list with only one contact. I’ve created all the flush, but the mail does not start. I use SMTP as a system to send mail. SMTP connecti… --- ## [Custom E-Mail HTML links or buttons not working](https://forum.mautic.org/t/custom-e-mail-html-links-or-buttons-not-working/8716)
**Author:** [@ralfhug](https://forum.mautic.org/u/ralfhug)\ **Replies:** 4\ **Last updated:** [June 22, 2017, 1:15pm UTC](https://forum.mautic.org/t/custom-e-mail-html-links-or-buttons-not-working/8716 "2017-06-22T13:15:09Z")
When I try to send a Custom email directly from Contact/Lead area and I either pull a template with HTML links or buttons with links or use the standard Email Editor and insert a link: Those links seem not to work or at… --- ## [Removing custom plugins](https://forum.mautic.org/t/removing-custom-plugins/8785)
**Author:** [@dbush](https://forum.mautic.org/u/dbush)\ **Replies:** 2\ **Last updated:** [June 22, 2017, 10:16am UTC](https://forum.mautic.org/t/removing-custom-plugins/8785 "2017-06-22T10:16:37Z")
I wish to remove the Mautic\_CRM plugin from our installation. I have found this thread but our /app/config/local.php file does not seem to include any reference to the plugin. What is the correct procedure to r… --- ## [always\_populate\_raw\_post\_data be set to -1](https://forum.mautic.org/t/always-populate-raw-post-data-be-set-to-1/6832)
**Author:** [@esteowen](https://forum.mautic.org/u/esteowen)\ **Replies:** 5\ **Last updated:** [June 22, 2017, 8:00am UTC](https://forum.mautic.org/t/always-populate-raw-post-data-be-set-to-1/6832 "2017-06-22T08:00:19Z")
Hi: I’m getting this message during installation… Major Problems that need to be fixed now We have detected 1 major problems. You must fix them before continuing: PHP version 5.6.x requires the PHP configurat… --- ## [Mautic Tracking Pixel Doesn't Working in Wordpress](https://forum.mautic.org/t/mautic-tracking-pixel-doesnt-working-in-wordpress/8775)
**Author:** [@anky\_4040](https://forum.mautic.org/u/anky_4040)\ **Replies:** 4\ **Last updated:** [June 21, 2017, 7:50pm UTC](https://forum.mautic.org/t/mautic-tracking-pixel-doesnt-working-in-wordpress/8775 "2017-06-21T19:50:14Z")
Hi I installed wordpress plugin wp-mautic but it is not showing me any new anonymous visitor in contacts when I visit the website (ofcourse I am trying with another browser & without logged in to wordpress) Let… --- ## [Mautic - joomla plugin: error 404 on new lead](https://forum.mautic.org/t/mautic-joomla-plugin-error-404-on-new-lead/8780)
**Author:** [@ServiciosIgn](https://forum.mautic.org/u/ServiciosIgn)\ **Replies:** 1\ **Last updated:** [June 21, 2017, 9:40am UTC](https://forum.mautic.org/t/mautic-joomla-plugin-error-404-on-new-lead/8780 "2017-06-21T09:40:19Z")
Good day! I’m currently trying to integrate our mautic installation with our joomla platform. I’ve installed the latest version of the plugin and I’ve authorized the plugin using oath2 with our mautic installation. … --- ## [Google contact sync](https://forum.mautic.org/t/google-contact-sync/5888)
**Author:** [@scottrdoel](https://forum.mautic.org/u/scottrdoel)\ **Replies:** 5\ **Last updated:** [June 21, 2017, 9:03am UTC](https://forum.mautic.org/t/google-contact-sync/5888 "2017-06-21T09:03:46Z")
Hi is there any way to sync leads with google contacts? Preferably a two-way sync --- ## [Mautic integration with Zapier](https://forum.mautic.org/t/mautic-integration-with-zapier/6623)
**Author:** [@nikitasharma](https://forum.mautic.org/u/nikitasharma)\ **Replies:** 8\ **Last updated:** [June 21, 2017, 8:58am UTC](https://forum.mautic.org/t/mautic-integration-with-zapier/6623 "2017-06-21T08:58:52Z")
Hello I am trying for mautic v2 app integration with Zapier. For that i have created the api also in my mautic account. But while connecting with mautic accout from zapier its giving me error 404. “The page you are r… --- ## [How to improve performance of mautic](https://forum.mautic.org/t/how-to-improve-performance-of-mautic/8777)
**Author:** [@avinash.d](https://forum.mautic.org/u/avinash.d)\ **Replies:** 1\ **Last updated:** [June 21, 2017, 7:41am UTC](https://forum.mautic.org/t/how-to-improve-performance-of-mautic/8777 "2017-06-21T07:41:25Z")
How to improve performance of mautic system on aws ec2 server. Following are configuration : t2.micro When i am trying load contact page or any other pages its taking too much time to load. I just have 150000 con… --- ## [Offline tracking URL](https://forum.mautic.org/t/offline-tracking-url/8776)
**Author:** [@Boruch111](https://forum.mautic.org/u/Boruch111)\ **Replies:** 1\ **Last updated:** [June 20, 2017, 7:34pm UTC](https://forum.mautic.org/t/offline-tracking-url/8776 "2017-06-20T19:34:02Z")
I want to send offline mail (postcard) and be able to track which contact took action on my mail . Is there anyway I can generate a trackable URL (which I would embed in a QR code) to use offline which would track which … --- ## [Reports button does not work](https://forum.mautic.org/t/reports-button-does-not-work/8492)
**Author:** [@Salvador\_Vilalta](https://forum.mautic.org/u/Salvador_Vilalta)\ **Replies:** 7\ **Last updated:** [June 20, 2017, 6:10pm UTC](https://forum.mautic.org/t/reports-button-does-not-work/8492 "2017-06-20T18:10:55Z")
Hi After some months using Mautic cloud version and due to EU security and legal restrictions, we’ve moved to self-hosted version to a VPS cloud located in Spain. We’ve started working in 1&1 infrastructure but due … --- ## [Send e-mail again if user has not viewed it yet.](https://forum.mautic.org/t/send-e-mail-again-if-user-has-not-viewed-it-yet/8768)
**Author:** [@csaeum](https://forum.mautic.org/u/csaeum)\ **Replies:** 13\ **Last updated:** [June 20, 2017, 12:49pm UTC](https://forum.mautic.org/t/send-e-mail-again-if-user-has-not-viewed-it-yet/8768 "2017-06-20T12:49:08Z")
In Germany you need the double OptIn procedure to get the users right-assured in a newsletter. I leave the users in a form to enter their e-mail. Then I know this one segment to (unconfirmed). If the users click o… --- ## [Add subscriber to multiple segments based on form choices](https://forum.mautic.org/t/add-subscriber-to-multiple-segments-based-on-form-choices/8773)
**Author:** [@BKluiter](https://forum.mautic.org/u/BKluiter)\ **Replies:** 3\ **Last updated:** [June 20, 2017, 12:22pm UTC](https://forum.mautic.org/t/add-subscriber-to-multiple-segments-based-on-form-choices/8773 "2017-06-20T12:22:22Z")
Hi, I am trying to make a subscription form where people can choose the themes they want to be informed about. My idea is that every theme is a segment. I want to use the multiple select function in the form but how… --- ## [Convert visitor to contact from another form](https://forum.mautic.org/t/convert-visitor-to-contact-from-another-form/8772)
**Author:** [@itvietnam](https://forum.mautic.org/u/itvietnam)\ **Replies:** 1\ **Last updated:** [June 20, 2017, 7:05am UTC](https://forum.mautic.org/t/convert-visitor-to-contact-from-another-form/8772 "2017-06-20T07:05:10Z")
Hello, We have a login form on WordPress, is there anyway to inject cookie (convert visitor to contact) from this form to Mautic form? Thanks, --- ## [404 error when adding htpasswd auth (nginx)](https://forum.mautic.org/t/404-error-when-adding-htpasswd-auth-nginx/8743)
**Author:** [@saturno](https://forum.mautic.org/u/saturno)\ **Replies:** 3\ **Last updated:** [June 20, 2017, 12:30am UTC](https://forum.mautic.org/t/404-error-when-adding-htpasswd-auth-nginx/8743 "2017-06-20T00:30:04Z")
Hi there, I tried to secure my mautic installation by adding a htpasswd on its login page. I’m using Nginx, so the configuration setting has been placed as following: Code: location /s/login { auth\_basic "R… --- ## [Mandrill API Authentication](https://forum.mautic.org/t/mandrill-api-authentication/8763)
**Author:** [@derekm](https://forum.mautic.org/u/derekm)\ **Replies:** 3\ **Last updated:** [June 19, 2017, 9:26pm UTC](https://forum.mautic.org/t/mandrill-api-authentication/8763 "2017-06-19T21:26:00Z")
Hi everyone, first post for me on here. I’m trying out Mautic and I’m running into an issue that I can’t seem to find anyone having that same issue. It’s hosted and setup on SiteGround using their auto installer. Look… --- ## [Parse error with cronjob app/console](https://forum.mautic.org/t/parse-error-with-cronjob-app-console/8767)
**Author:** [@Gerhard](https://forum.mautic.org/u/Gerhard)\ **Replies:** 1\ **Last updated:** [June 19, 2017, 5:56pm UTC](https://forum.mautic.org/t/parse-error-with-cronjob-app-console/8767 "2017-06-19T17:56:41Z")
I downloaded mautic 2.8.2 and trying to configure the cron job on a hosted web site. My service provider has PHP 7 running. Now I am getting this error message send Parse error: syntax error, unexpected T\_STRI… --- ## [How to change the Database info](https://forum.mautic.org/t/how-to-change-the-database-info/1727)
**Author:** [@mohitgarg](https://forum.mautic.org/u/mohitgarg)\ **Replies:** 9\ **Last updated:** [June 19, 2017, 4:31pm UTC](https://forum.mautic.org/t/how-to-change-the-database-info/1727 "2017-06-19T16:31:07Z")
Hi, I want to change my existing Mautic Database info. Can you please send me the file path. where i can change it. thanks --- ## [Trouble With SAML](https://forum.mautic.org/t/trouble-with-saml/8004)
**Author:** [@evanpyrz](https://forum.mautic.org/u/evanpyrz)\ **Replies:** 5\ **Last updated:** [June 19, 2017, 5:45am UTC](https://forum.mautic.org/t/trouble-with-saml/8004 "2017-06-19T05:45:48Z")
I am trying to configure Auth0’s SAML provider with a fresh Mautic installation. I was able to get them connected through to where I can access Mautic, it redirects me to the SAML provider, I login (successfully accordin… --- ## [Fatal Error- Mautic crashes after submitting Form](https://forum.mautic.org/t/fatal-error-mautic-crashes-after-submitting-form/8753)
**Author:** [@casinativo](https://forum.mautic.org/u/casinativo)\ **Replies:** 3\ **Last updated:** [June 17, 2017, 5:35pm UTC](https://forum.mautic.org/t/fatal-error-mautic-crashes-after-submitting-form/8753 "2017-06-17T17:35:35Z")
Hi there! Whenever I submit a form on Mautic I get the following error: “”“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System … --- ## [Relation between mautic.com & mautic.org](https://forum.mautic.org/t/relation-between-mautic-com-mautic-org/8761)
**Author:** [@cronosmen](https://forum.mautic.org/u/cronosmen)\ **Replies:** 3\ **Last updated:** [June 17, 2017, 3:41pm UTC](https://forum.mautic.org/t/relation-between-mautic-com-mautic-org/8761 "2017-06-17T15:41:28Z")
Hi all! I would like to know what is the relation between mautic.com & mautic.org software. Both use the same code? Has mautic.com own mautic versions? plugins? They are based on github version? Devs works for mauti… --- ## [Need help with Mailjet configuration](https://forum.mautic.org/t/need-help-with-mailjet-configuration/8759)
**Author:** [@refschool](https://forum.mautic.org/u/refschool)\ **Replies:** 2\ **Last updated:** [June 17, 2017, 2:56pm UTC](https://forum.mautic.org/t/need-help-with-mailjet-configuration/8759 "2017-06-17T14:56:48Z")
Hello, I tried to send an email with Mailjet as an smtp, it says success but i didn’t receive any email. Are the login,password of mailjet smtp only required? how to debug if it is not working? Sending email is the r… --- ## [Form notification email not sending after form submission](https://forum.mautic.org/t/form-notification-email-not-sending-after-form-submission/8752)
**Author:** [@cjcjcj](https://forum.mautic.org/u/cjcjcj)\ **Replies:** 3\ **Last updated:** [June 16, 2017, 4:15pm UTC](https://forum.mautic.org/t/form-notification-email-not-sending-after-form-submission/8752 "2017-06-16T16:15:38Z")
Hi, We have our forms set up to send out a notification email(form results) but nothing is being sent out. The contact’s info is saved but if we try to send an email through Contacts\>Lead-x\>Send Email, a message is … --- ## [Contact monitor by contact id instead of fingerprint hash id](https://forum.mautic.org/t/contact-monitor-by-contact-id-instead-of-fingerprint-hash-id/8755)
**Author:** [@lequi](https://forum.mautic.org/u/lequi)\ **Replies:** 1\ **Last updated:** [June 16, 2017, 12:10pm UTC](https://forum.mautic.org/t/contact-monitor-by-contact-id-instead-of-fingerprint-hash-id/8755 "2017-06-16T12:10:18Z")
Hello, I have installed Mautic Community and import all my customer into Mautic contact. Now I want to send event tracking (customer behavior when they using my website), I don’t know how to tracking by contact id in… --- ## [Automate iOS Unsubscribes](https://forum.mautic.org/t/automate-ios-unsubscribes/6934)
**Author:** [@aholland](https://forum.mautic.org/u/aholland)\ **Replies:** 2\ **Last updated:** [June 16, 2017, 9:17am UTC](https://forum.mautic.org/t/automate-ios-unsubscribes/6934 "2017-06-16T09:17:52Z")
Hello, Every time I send an email I get replies via iOS that say: “iOS Mail sent this email to unsubscribe from the message.” Is there a way to automate these so they are unsubscribed within Mautic without me having… [Previous page](https://forum.mautic.org/c/support/8.md?page=219) [Next page](https://forum.mautic.org/c/support/8.md?page=221)