# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=221 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 222 --- ## [Mautic no receiving params send with in pageview mt event](https://forum.mautic.org/t/mautic-no-receiving-params-send-with-in-pageview-mt-event/8751)
**Author:** [@hpablo](https://forum.mautic.org/u/hpablo)\ **Replies:** 1\ **Last updated:** [June 16, 2017, 12:44am UTC](https://forum.mautic.org/t/mautic-no-receiving-params-send-with-in-pageview-mt-event/8751 "2017-06-16T00:44:46Z")
Having problems with last release when sending an email (as a parameter) in a pageview mt event (from an external url) the data/email is not being logged/received/updated in mautic, what may be happening? (I am receiving… --- ## [How to change email follow up](https://forum.mautic.org/t/how-to-change-email-follow-up/8750)
**Author:** [@davemaster](https://forum.mautic.org/u/davemaster)\ **Replies:** 1\ **Last updated:** [June 15, 2017, 10:30pm UTC](https://forum.mautic.org/t/how-to-change-email-follow-up/8750 "2017-06-15T22:30:06Z")
Hi, How I can create campaign with this example: Leads from form insert to segment ACTIVE. Leads ACTIVE has first landing page named UPSELL 1 and has follow up emails. Leads ACTIVE purchased product on UPSE… --- ## [Form submission not attributed to contact?](https://forum.mautic.org/t/form-submission-not-attributed-to-contact/8747)
**Author:** [@mksavior](https://forum.mautic.org/u/mksavior)\ **Replies:** 1\ **Last updated:** [June 15, 2017, 8:28pm UTC](https://forum.mautic.org/t/form-submission-not-attributed-to-contact/8747 "2017-06-15T20:28:31Z")
I’ve almost got Mautic working nicely, except my campaigns fall apart when using form submissions as “decision” that would trigger more actions. My simple test campaign is: Send initial email with link to a landi… --- ## [No API Credentials Menu](https://forum.mautic.org/t/no-api-credentials-menu/8703)
**Author:** [@KenSTJ](https://forum.mautic.org/u/KenSTJ)\ **Replies:** 11\ **Last updated:** [June 15, 2017, 8:19pm UTC](https://forum.mautic.org/t/no-api-credentials-menu/8703 "2017-06-15T20:19:14Z")
Finally got API enabled. Now have no API Credentials menu item. Deleted /app/cache several times. Any other ideas?? --- ## [Manually set contact to unsubscribe](https://forum.mautic.org/t/manually-set-contact-to-unsubscribe/7434)
**Author:** [@market-max](https://forum.mautic.org/u/market-max)\ **Replies:** 2\ **Last updated:** [June 15, 2017, 1:45pm UTC](https://forum.mautic.org/t/manually-set-contact-to-unsubscribe/7434 "2017-06-15T13:45:37Z")
I don’t see a way in the contact record to manually set it to unsubscribe? Is that possible? --- ## [Error Import CSV](https://forum.mautic.org/t/error-import-csv/5886)
**Author:** [@Waremidia](https://forum.mautic.org/u/Waremidia)\ **Replies:** 2\ **Last updated:** [June 15, 2017, 1:05pm UTC](https://forum.mautic.org/t/error-import-csv/5886 "2017-06-15T13:05:10Z")
I'm the Next Error importing CSV lead contacts 1 created , merged 0 , 5790 ignored ERROR "The number of data columns is more than the number of columns header ( the first row)" --- ## [Form submission sending random emails](https://forum.mautic.org/t/form-submission-sending-random-emails/8704)
**Author:** [@artnunez8](https://forum.mautic.org/u/artnunez8)\ **Replies:** 3\ **Last updated:** [June 14, 2017, 7:53pm UTC](https://forum.mautic.org/t/form-submission-sending-random-emails/8704 "2017-06-14T19:53:47Z")
I am self hosting v 2.6.1 and I recently created a new landing page and form. The form only requires 2 items to be filled out, your name and your guests name. Upon submission, a generic email is sent to my email as a not… --- ## [V2.8 w/php5.6 can't enable API](https://forum.mautic.org/t/v2-8-w-php5-6-cant-enable-api/8738)
**Author:** [@KenSTJ](https://forum.mautic.org/u/KenSTJ)\ **Replies:** 3\ **Last updated:** [June 14, 2017, 3:11pm UTC](https://forum.mautic.org/t/v2-8-w-php5-6-cant-enable-api/8738 "2017-06-14T15:11:26Z")
Hi I am about to uninstall Mautic - which is a shame because it seems like a fairly good application - because I can get no where with enabling API. I have tried all of the suggestions in the Forum and have had a he… --- ## [V. 2.8.0 - 404 on mautic-form.js](https://forum.mautic.org/t/v-2-8-0-404-on-mautic-form-js/8352)
**Author:** [@jCst](https://forum.mautic.org/u/jCst)\ **Replies:** 5\ **Last updated:** [June 14, 2017, 2:21pm UTC](https://forum.mautic.org/t/v-2-8-0-404-on-mautic-form-js/8352 "2017-06-14T14:21:32Z")
I am getting a 404/not found for mautic-form.js on a Wordpress contact page where a Mautic form is embedded via a standard \[mauticform id=“4”\] shortcode. The page is this one: http://www.eserciziodiavvocatura.it/sam… --- ## [Submit Form: Check for existing user](https://forum.mautic.org/t/submit-form-check-for-existing-user/8722)
**Author:** [@Apfelbiss](https://forum.mautic.org/u/Apfelbiss)\ **Replies:** 3\ **Last updated:** [June 14, 2017, 1:54pm UTC](https://forum.mautic.org/t/submit-form-check-for-existing-user/8722 "2017-06-14T13:54:01Z")
Hello, if someone signs up for the newsletter (tested via a Mautic Form, that is added via HTML code into a WordPress page) with an email address that already exists, the existing userdata is overwritten with the ne… --- ## [Not all campaign emails sent after update](https://forum.mautic.org/t/not-all-campaign-emails-sent-after-update/8721)
**Author:** [@Fris](https://forum.mautic.org/u/Fris)\ **Replies:** 2\ **Last updated:** [June 14, 2017, 1:34pm UTC](https://forum.mautic.org/t/not-all-campaign-emails-sent-after-update/8721 "2017-06-14T13:34:56Z")
After updating Mautic to 2.8.2 I have an issue with some campaign emails not being sent to several contacts. We suddenly get notifications of some campaign emails not being sent while the majority of them are being … --- ## [Links in email not loading until broadcast is finished](https://forum.mautic.org/t/links-in-email-not-loading-until-broadcast-is-finished/8737)
**Author:** [@getclients](https://forum.mautic.org/u/getclients)\ **Replies:** 1\ **Last updated:** [June 14, 2017, 8:37am UTC](https://forum.mautic.org/t/links-in-email-not-loading-until-broadcast-is-finished/8737 "2017-06-14T08:37:39Z")
Hi I noticed that when an broadcast is being sent e.g https://www.screencast.com/t/cqN2joYit the links inside the email being sent do not load until the broadcast is finished this becomes a problem with my… --- ## [Error with image url's](https://forum.mautic.org/t/error-with-image-urls/8735)
**Author:** [@vilumoi](https://forum.mautic.org/u/vilumoi)\ **Replies:** 1\ **Last updated:** [June 14, 2017, 8:09am UTC](https://forum.mautic.org/t/error-with-image-urls/8735 "2017-06-14T08:09:32Z")
Hi, i have a problem with the links of the images when i do a landing page. My configuration of mautic: I’m using the version 2.8.2. --- ## [Update Select Multiple Contact field](https://forum.mautic.org/t/update-select-multiple-contact-field/8734)
**Author:** [@Jean-Yves](https://forum.mautic.org/u/Jean-Yves)\ **Replies:** 1\ **Last updated:** [June 14, 2017, 7:19am UTC](https://forum.mautic.org/t/update-select-multiple-contact-field/8734 "2017-06-14T07:19:12Z")
Hello, I have a Select Multiple custom field on contacts, I use contactApi-\>edit to update fields of a contact in one shot. I can update select multiple with array of values, but how to remove all values, sending emp… --- ## [problem running mautic 2.8.x](https://forum.mautic.org/t/problem-running-mautic-2-8-x/8717)
**Author:** [@luis](https://forum.mautic.org/u/luis)\ **Replies:** 2\ **Last updated:** [June 14, 2017, 7:05am UTC](https://forum.mautic.org/t/problem-running-mautic-2-8-x/8717 "2017-06-14T07:05:54Z")
Guys, I am experiencing a problem today. My installation of mautic, last stable version prior the version of last week was working until a few minutes a go. Now I get the message “Parse error: syntax error, unexpecte… --- ## [Tracking code JS error](https://forum.mautic.org/t/tracking-code-js-error/8694)
**Author:** [@fredbh](https://forum.mautic.org/u/fredbh)\ **Replies:** 2\ **Last updated:** [June 14, 2017, 3:19am UTC](https://forum.mautic.org/t/tracking-code-js-error/8694 "2017-06-14T03:19:38Z")
Hi! I’ve copy and past the tracking code to my webpage but it’s showing error on inspect tab. Site: http://www.netresiduos.com.br/ Open developer/Inspect tab and you can see the error below: Code: Uncau… --- ## [Need Help with Mautic](https://forum.mautic.org/t/need-help-with-mautic/8727)
**Author:** [@Rachel](https://forum.mautic.org/u/Rachel)\ **Replies:** 2\ **Last updated:** [June 13, 2017, 7:37pm UTC](https://forum.mautic.org/t/need-help-with-mautic/8727 "2017-06-13T19:37:57Z")
Hi, There is a lot of problems with the Mautic domain is use for our company. The major ones are as follows: Emails getting stuck in the server. Emails reaching the spam box of the receiver. Very slow to send… --- ## [Mautic Error After Submit Form](https://forum.mautic.org/t/mautic-error-after-submit-form/8726)
**Author:** [@casinativo](https://forum.mautic.org/u/casinativo)\ **Replies:** 1\ **Last updated:** [June 13, 2017, 5:17pm UTC](https://forum.mautic.org/t/mautic-error-after-submit-form/8726 "2017-06-13T17:17:05Z")
Hi there! Whenever I submit a form on Mautic I get the following error: “”“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System … --- ## [Form re-post failed - cURL error](https://forum.mautic.org/t/form-re-post-failed-curl-error/8724)
**Author:** [@adamoc](https://forum.mautic.org/u/adamoc)\ **Replies:** 2\ **Last updated:** [June 13, 2017, 2:17pm UTC](https://forum.mautic.org/t/form-re-post-failed-curl-error/8724 "2017-06-13T14:17:52Z")
Hi, I’m attempting to post results to another form - a PHP script that effectively sends me a push notification. Every time the form is submitted I receive an error like so: Error message: cURL error 56: Fail… --- ## [Page hits not tracking after form submission](https://forum.mautic.org/t/page-hits-not-tracking-after-form-submission/8719)
**Author:** [@frankie83](https://forum.mautic.org/u/frankie83)\ **Replies:** 2\ **Last updated:** [June 13, 2017, 9:37am UTC](https://forum.mautic.org/t/page-hits-not-tracking-after-form-submission/8719 "2017-06-13T09:37:08Z")
The problem I’m having is that when a user submits a form, a new contact is created but the page hits are not tracking against the record. Instead the page hits continue to track against the anonymous contact create… --- ## [Can i duplicate a mautic?](https://forum.mautic.org/t/can-i-duplicate-a-mautic/8708)
**Author:** [@vilumoi](https://forum.mautic.org/u/vilumoi)\ **Replies:** 2\ **Last updated:** [June 12, 2017, 10:02am UTC](https://forum.mautic.org/t/can-i-duplicate-a-mautic/8708 "2017-06-12T10:02:30Z")
Hi again, i want to know if i can create a new mautic from a mautic already installed. I have a mautic called mautic and i want to do a mautic2 with all the same things of the first mautic (forms, landing pages etc)… --- ## [How to duplicate emails/segments/forms ...](https://forum.mautic.org/t/how-to-duplicate-emails-segments-forms/8707)
**Author:** [@vilumoi](https://forum.mautic.org/u/vilumoi)\ **Replies:** 2\ **Last updated:** [June 12, 2017, 9:59am UTC](https://forum.mautic.org/t/how-to-duplicate-emails-segments-forms/8707 "2017-06-12T09:59:17Z")
Hi, i’m new on Mautic’s Community and i need help. I have a Mautic created with a lot of segments, forms, landing pages, contacts etc and i want to export all of this to another new mautic. Something like this: … --- ## [Send Batch email to list of email address using API](https://forum.mautic.org/t/send-batch-email-to-list-of-email-address-using-api/8706)
**Author:** [@manmohanmca2004](https://forum.mautic.org/u/manmohanmca2004)\ **Replies:** 1\ **Last updated:** [June 12, 2017, 6:56am UTC](https://forum.mautic.org/t/send-batch-email-to-list-of-email-address-using-api/8706 "2017-06-12T06:56:28Z")
I am new to Mautic need a help My Requirement: I have a list of email address to whom I want to send email in batch to our subscriber.Email data is in our DB.I want to use Mautic API to send emails in batch by fetchi… --- ## [Deactivate Cron Job Mail for mautic:segments:update?](https://forum.mautic.org/t/deactivate-cron-job-mail-for-mauticupdate/8683)
**Author:** [@Apfelbiss](https://forum.mautic.org/u/Apfelbiss)\ **Replies:** 4\ **Last updated:** [June 12, 2017, 5:54am UTC](https://forum.mautic.org/t/deactivate-cron-job-mail-for-mauticupdate/8683 "2017-06-12T05:54:30Z")
Hello, we added the three standard Cron Jobs with running time every 15 minutes as mentioned in the documentation. For the Cron Job “mautic:segments:update” we always get an email from “Cron Daemon” every 15 Mi… --- ## [Incorrect access token parameters returned - Thrive integration problem](https://forum.mautic.org/t/incorrect-access-token-parameters-returned-thrive-integration-problem/8644)
**Author:** [@jonvaldivia](https://forum.mautic.org/u/jonvaldivia)\ **Replies:** 8\ **Last updated:** [June 10, 2017, 8:27am UTC](https://forum.mautic.org/t/incorrect-access-token-parameters-returned-thrive-integration-problem/8644 "2017-06-10T08:27:53Z")
Hello Mautic community! A new user here I have successfully installed Mautic in a shared hosting environment together with my blog. So far everything seems to be working well. The issue I am not able to solve … --- ## [GeoLite2-City update doesn't work.](https://forum.mautic.org/t/geolite2-city-update-doesnt-work/8700)
**Author:** [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\ **Replies:** 1\ **Last updated:** [June 10, 2017, 12:08am UTC](https://forum.mautic.org/t/geolite2-city-update-doesnt-work/8700 "2017-06-10T00:08:53Z")
I've never been able to get the IP-database to work. My log is always full of errors like these: \[2017-06-09 20:02:05\] mautic.WARNING: PHP Warning - gzdecode(): data error - in file /home/cstukfps/email/app/bundles/… --- ## [Mailjet: Can't send trigger mails](https://forum.mautic.org/t/mailjet-cant-send-trigger-mails/8698)
**Author:** [@Apfelbiss](https://forum.mautic.org/u/Apfelbiss)\ **Replies:** 2\ **Last updated:** [June 9, 2017, 1:51pm UTC](https://forum.mautic.org/t/mailjet-cant-send-trigger-mails/8698 "2017-06-09T13:51:37Z")
Hello, when Mailjet ist set in the email settings, the connection test and the test email work fine. Even regular segment mails are sent. But when Mautic wants to send trigger emails via capaign, I get an error… --- ## [Installation help, site is currently off line](https://forum.mautic.org/t/installation-help-site-is-currently-off-line/8680)
**Author:** [@newstart17](https://forum.mautic.org/u/newstart17)\ **Replies:** 2\ **Last updated:** [June 9, 2017, 12:19am UTC](https://forum.mautic.org/t/installation-help-site-is-currently-off-line/8680 "2017-06-09T00:19:27Z")
Hi guys I’ve just come across mautic and thinks it looks fantastic. I’ve tried installing it on my current site, I’m getting to the point where you add a username i.e step 2 and I get the error ‘The site i… --- ## [Error on mail chimp integration](https://forum.mautic.org/t/error-on-mail-chimp-integration/8442)
**Author:** [@rbaffoe](https://forum.mautic.org/u/rbaffoe)\ **Replies:** 6\ **Last updated:** [June 8, 2017, 2:04pm UTC](https://forum.mautic.org/t/error-on-mail-chimp-integration/8442 "2017-06-08T14:04:41Z")
Error when pushing lead to Mailchimp Hi there. Newbie Here. Having an issue pushing a lead to mailchimp. Have successfully linked to the mail chimp api with the api key and it has successfully recognised each of my … --- ## [Comapanies/new/ merge table resizing issue](https://forum.mautic.org/t/comapanies-new-merge-table-resizing-issue/8679)
**Author:** [@ankya](https://forum.mautic.org/u/ankya)\ **Replies:** 1\ **Last updated:** [June 8, 2017, 6:23am UTC](https://forum.mautic.org/t/comapanies-new-merge-table-resizing-issue/8679 "2017-06-08T06:23:09Z")
https://drive.google.com/file/d/0B21PMgQk5u2gaF9DUTFTbGNRc28/view?usp=sharing Can anyone help me resizing the merge table option. i have shared the link above. [Previous page](https://forum.mautic.org/c/support/8.md?page=220) [Next page](https://forum.mautic.org/c/support/8.md?page=222)