# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=222 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 223 --- ## [What happens when a frequency rule is set and 2 emails are queued for the user?](https://forum.mautic.org/t/what-happens-when-a-frequency-rule-is-set-and-2-emails-are-queued-for-the-user/6090)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 2\ **Last updated:** [June 7, 2017, 8:47pm UTC](https://forum.mautic.org/t/what-happens-when-a-frequency-rule-is-set-and-2-emails-are-queued-for-the-user/6090 "2017-06-07T20:47:14Z")
When a default frequency rule is set to say 1 week, and 2 emails were scheduled to him in that week. What would happen. Would that email be rescheduled to the next available opportunity? Or would it be discarded? --- ## [Contact Image as a Token](https://forum.mautic.org/t/contact-image-as-a-token/8678)
**Author:** [@berlira](https://forum.mautic.org/u/berlira)\ **Replies:** 1\ **Last updated:** [June 7, 2017, 6:41pm UTC](https://forum.mautic.org/t/contact-image-as-a-token/8678 "2017-06-07T18:41:06Z")
Hi - How can I add a contact image as a token to an email? Thanks! --- ## [Mautic API - Non-Composer Install](https://forum.mautic.org/t/mautic-api-non-composer-install/8671)
**Author:** [@AB-derek](https://forum.mautic.org/u/AB-derek)\ **Replies:** 5\ **Last updated:** [June 7, 2017, 5:44pm UTC](https://forum.mautic.org/t/mautic-api-non-composer-install/8671 "2017-06-07T17:44:51Z")
\[h\]SEEKING\[/h\] I am seeking a clear set of step-by-step instructions on how to setup MAUTIC API on a shared server that does not support, or allow to be installed, the Code: composer tool. \* Should my Mautic inst… --- ## [Unable to create a select form field](https://forum.mautic.org/t/unable-to-create-a-select-form-field/8675)
**Author:** [@carlojbruno](https://forum.mautic.org/u/carlojbruno)\ **Replies:** 1\ **Last updated:** [June 7, 2017, 12:05pm UTC](https://forum.mautic.org/t/unable-to-create-a-select-form-field/8675 "2017-06-07T12:05:26Z")
I’m trying to add a select field in any form (tested on three different cloud instances) but I always get: The site is currently offline due to encountering an error. If the problem persists, please contact the system … --- ## [500 Error after clearing Cache](https://forum.mautic.org/t/500-error-after-clearing-cache/5022)
**Author:** [@tylerlutz](https://forum.mautic.org/u/tylerlutz)\ **Replies:** 3\ **Last updated:** [June 7, 2017, 11:18am UTC](https://forum.mautic.org/t/500-error-after-clearing-cache/5022 "2017-06-07T11:18:49Z")
I have recently uploaded a new email template for a custom template set that I have created. The new email template was not updating when I created a new email for a campaign so I cleared the app/cache on the server via … --- ## [Two segment with same filters but different results](https://forum.mautic.org/t/two-segment-with-same-filters-but-different-results/8627)
**Author:** [@omar](https://forum.mautic.org/u/omar)\ **Replies:** 6\ **Last updated:** [June 7, 2017, 10:10am UTC](https://forum.mautic.org/t/two-segment-with-same-filters-but-different-results/8627 "2017-06-07T10:10:40Z")
I created two segment with same filters but the result was different, I checked it a gain after 24 h and the result was First Segment: appears 7006 contacts Second Segment: appears 7136 contacts What is… --- ## [Reopen expired campaign](https://forum.mautic.org/t/reopen-expired-campaign/8673)
**Author:** [@Rosie](https://forum.mautic.org/u/Rosie)\ **Replies:** 1\ **Last updated:** [June 7, 2017, 7:41am UTC](https://forum.mautic.org/t/reopen-expired-campaign/8673 "2017-06-07T07:41:59Z")
Hi, the expiry date of one of our campaigns was set to a date before the mail journey was completed. Therefore, not all mails were sent. What happens if I reopen the campaign? Naturally I don’t want to bother those who a… --- ## [Email marked as read in monitored inbox yet doesn't appear in Mautic anywhere](https://forum.mautic.org/t/email-marked-as-read-in-monitored-inbox-yet-doesnt-appear-in-mautic-anywhere/8614)
**Author:** [@hammyhavoc](https://forum.mautic.org/u/hammyhavoc)\ **Replies:** 2\ **Last updated:** [June 7, 2017, 12:37am UTC](https://forum.mautic.org/t/email-marked-as-read-in-monitored-inbox-yet-doesnt-appear-in-mautic-anywhere/8614 "2017-06-07T00:37:29Z")
Hey guys, I have a monitored inbox set up with Mautic, it successfully connects, and it marks inbound messages as read, yet these messages don’t seem to appear anywhere in Mautic for the Contact. Any thoughts or ide… --- ## [Is there a way to hide fields on a Contact that have no info?](https://forum.mautic.org/t/is-there-a-way-to-hide-fields-on-a-contact-that-have-no-info/8615)
**Author:** [@hammyhavoc](https://forum.mautic.org/u/hammyhavoc)\ **Replies:** 2\ **Last updated:** [June 7, 2017, 12:29am UTC](https://forum.mautic.org/t/is-there-a-way-to-hide-fields-on-a-contact-that-have-no-info/8615 "2017-06-07T00:29:08Z")
Hey all, Is there a way to hide fields on Contacts that have no information filled into them such as the phone number? This is distracted and adds nothing to the info page for a Contact. All the best, Hammy --- ## [Importing Contacts - Lead Fields](https://forum.mautic.org/t/importing-contacts-lead-fields/8669)
**Author:** [@will](https://forum.mautic.org/u/will)\ **Replies:** 1\ **Last updated:** [June 6, 2017, 6:03pm UTC](https://forum.mautic.org/t/importing-contacts-lead-fields/8669 "2017-06-06T18:03:23Z")
Hi, I had an problem importing my contacts. it was only 488 contacts, I needed to close the browser and since that I couldn’t open the import page anymore. It is appearing in log: \[2017-06-01 14:56:03\] mautic.ERRO… --- ## [Amazon AWS SNS ~ PendingConfirmation](https://forum.mautic.org/t/amazon-aws-sns-pendingconfirmation/8667)
**Author:** [@nbatch](https://forum.mautic.org/u/nbatch)\ **Replies:** 2\ **Last updated:** [June 6, 2017, 5:46pm UTC](https://forum.mautic.org/t/amazon-aws-sns-pendingconfirmation/8667 "2017-06-06T17:46:18Z")
I have correctly verified our domain with SES but when I try to setup bounce handling I receive an error as below and the subscription stays as PendingConfirmation: Code: 1 validation error detected: Value null at 'tok… --- ## [Emails Not sending Amazon SES](https://forum.mautic.org/t/emails-not-sending-amazon-ses/8662)
**Author:** [@nessjk](https://forum.mautic.org/u/nessjk)\ **Replies:** 2\ **Last updated:** [June 6, 2017, 6:52am UTC](https://forum.mautic.org/t/emails-not-sending-amazon-ses/8662 "2017-06-06T06:52:01Z")
Hi everyone, desperate to get some help. I setup mautic with Amazon SES hosted on cloudways. I’ve followed to a “t” everything from Andre’s great post: https://medium.com/@AndreiVoica/how-to-integrate-mautic-with-amazo… --- ## [Social Monitoring cron still doesn't work](https://forum.mautic.org/t/social-monitoring-cron-still-doesnt-work/8639)
**Author:** [@ayayron](https://forum.mautic.org/u/ayayron)\ **Replies:** 3\ **Last updated:** [June 6, 2017, 6:44am UTC](https://forum.mautic.org/t/social-monitoring-cron-still-doesnt-work/8639 "2017-06-06T06:44:34Z")
I really was hoping that the update would fix the mautic:social:monitoring cron that deals with twitter to pull in the mentions and hashtages to be shown on the segment as does the tutorial and video i have seen, inste… --- ## [Cron directories not found in server???](https://forum.mautic.org/t/cron-directories-not-found-in-server/8660)
**Author:** [@travvytrav64](https://forum.mautic.org/u/travvytrav64)\ **Replies:** 3\ **Last updated:** [June 5, 2017, 7:32pm UTC](https://forum.mautic.org/t/cron-directories-not-found-in-server/8660 "2017-06-05T19:32:46Z")
I installed Mautic on my server using Softaculous, and everything seems to be working fine in my dashboard... so I know the install worked. However, I am getting errors every time I try to add the crons to my server… --- ## [Campaign problem](https://forum.mautic.org/t/campaign-problem/8656)
**Author:** [@perkinsgavin](https://forum.mautic.org/u/perkinsgavin)\ **Replies:** 4\ **Last updated:** [June 5, 2017, 7:28pm UTC](https://forum.mautic.org/t/campaign-problem/8656 "2017-06-05T19:28:52Z")
I’m having trouble with getting my campaign working I’ve got a sign up on my homepage on gavinperkins.co.uk this is purely fictitious just to learn how mautic works. what is suppose to happen is you sign up and you… --- ## [Clear Cache False](https://forum.mautic.org/t/clear-cache-false/8631)
**Author:** [@ankya](https://forum.mautic.org/u/ankya)\ **Replies:** 2\ **Last updated:** [June 5, 2017, 10:20am UTC](https://forum.mautic.org/t/clear-cache-false/8631 "2017-06-05T10:20:07Z")
see screenshot -\> https://drive.google.com/file/d/0B7m6fjb1bA6uRURvX1ZHQU13WkU/view?usp=sharing trying to clear cache but getting this false message. --- ## [SuiteCRM integration setup](https://forum.mautic.org/t/suitecrm-integration-setup/8498)
**Author:** [@Avocation](https://forum.mautic.org/u/Avocation)\ **Replies:** 2\ **Last updated:** [June 3, 2017, 5:47am UTC](https://forum.mautic.org/t/suitecrm-integration-setup/8498 "2017-06-03T05:47:04Z")
Hi All, I’ve a new Mautic installation and I’m looking to setup the Mautic SugarCRM plugin with SuiteCRM. On the SugarCRM plugin page I’ve filled in the fields client key, secret, SugarCRM username and password et… --- ## [Mautic Sales Funnels](https://forum.mautic.org/t/mautic-sales-funnels/8634)
**Author:** [@BenjaminHoga](https://forum.mautic.org/u/BenjaminHoga)\ **Replies:** 4\ **Last updated:** [June 2, 2017, 8:38pm UTC](https://forum.mautic.org/t/mautic-sales-funnels/8634 "2017-06-02T20:38:08Z")
I’m looking for sales funnels that have been created and are being used in Mautic, or for those who are developing sales funnels in Mautic. Can anyone here point me in the right direction? --- ## [site is offline](https://forum.mautic.org/t/site-is-offline/8649)
**Author:** [@maya\_nad](https://forum.mautic.org/u/maya_nad)\ **Replies:** 1\ **Last updated:** [June 2, 2017, 6:48pm UTC](https://forum.mautic.org/t/site-is-offline/8649 "2017-06-02T18:48:43Z")
Hi, I am trying to install mautic but when I go to my domain/installer I get this error The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator… --- ## [Problems with installation (php version)](https://forum.mautic.org/t/problems-with-installation-php-version/8646)
**Author:** [@felipemachadoss](https://forum.mautic.org/u/felipemachadoss)\ **Replies:** 1\ **Last updated:** [June 2, 2017, 2:08pm UTC](https://forum.mautic.org/t/problems-with-installation-php-version/8646 "2017-06-02T14:08:40Z")
I’m installing the software now, but my website php version is a 5.4 and mautic requires 5.6. You guys know something that I can do to work around that situation? (besides updating my php) Tkx! --- ## [Web Notification Broken](https://forum.mautic.org/t/web-notification-broken/8401)
**Author:** [@Raphiz](https://forum.mautic.org/u/Raphiz)\ **Replies:** 5\ **Last updated:** [June 2, 2017, 9:14am UTC](https://forum.mautic.org/t/web-notification-broken/8401 "2017-06-02T09:14:40Z")
I updated of the Mautic version for 2.8, before this, all functions worked correctly, but after of actualization the web notifications stopped working. I can’t create or using with campaings, same the web notificati… --- ## [Schedule and re-schedule e-mail in campaign send action](https://forum.mautic.org/t/schedule-and-re-schedule-e-mail-in-campaign-send-action/8640)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 1\ **Last updated:** [June 2, 2017, 6:48am UTC](https://forum.mautic.org/t/schedule-and-re-schedule-e-mail-in-campaign-send-action/8640 "2017-06-02T06:48:17Z")
Hi, In order to test and then execute a campaign I did the following: Create simple campaign to send out a single email Add a test segment Scheduled the send action to a specific date and time (it was yesterd… --- ## [New cronjob problem](https://forum.mautic.org/t/new-cronjob-problem/8637)
**Author:** [@tiagosimoes](https://forum.mautic.org/u/tiagosimoes)\ **Replies:** 1\ **Last updated:** [June 1, 2017, 7:03pm UTC](https://forum.mautic.org/t/new-cronjob-problem/8637 "2017-06-01T19:03:50Z")
Hi guys! I’m using Mautic for a year and until now, everything was amazing. But sudeenly, it stops from sending campaigns emails and also queue emails. The only way that i can send emails is by broadcast and i have… --- ## [1 form = 2 contacts?](https://forum.mautic.org/t/1-form-2-contacts/8633)
**Author:** [@miike](https://forum.mautic.org/u/miike)\ **Replies:** 2\ **Last updated:** [June 1, 2017, 4:57pm UTC](https://forum.mautic.org/t/1-form-2-contacts/8633 "2017-06-01T16:57:05Z")
Hi Guys, I’ve created a form where I ask the lead to put in their details and a referral. I want the form to then have 2 seperate contacts and 2 seperate actions. e.g. User fills in a form with 2 contacts … --- ## [Move Mailchimp contact into mautic automate](https://forum.mautic.org/t/move-mailchimp-contact-into-mautic-automate/8629)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 1\ **Last updated:** [May 31, 2017, 5:34pm UTC](https://forum.mautic.org/t/move-mailchimp-contact-into-mautic-automate/8629 "2017-05-31T17:34:53Z")
Hey there I am working with a contest application that does not integrate with mautic so I am stuck with using (mail chimp, convert kit or aweber) However I want to be able to move the leads into mautic as they ente… --- ## [Campaigns and Segments](https://forum.mautic.org/t/campaigns-and-segments/8628)
**Author:** [@xenpanda](https://forum.mautic.org/u/xenpanda)\ **Replies:** 1\ **Last updated:** [May 31, 2017, 4:16pm UTC](https://forum.mautic.org/t/campaigns-and-segments/8628 "2017-05-31T16:16:28Z")
I am looking for ideas on how to use Mautic, campaigns and segments. Currently I have a segment that contains customers. I also have a campaign setup that sends a different email to the customer segment every Monday morn… --- ## [Mautic Forms on SSL](https://forum.mautic.org/t/mautic-forms-on-ssl/8593)
**Author:** [@ayayron](https://forum.mautic.org/u/ayayron)\ **Replies:** 4\ **Last updated:** [May 31, 2017, 1:27pm UTC](https://forum.mautic.org/t/mautic-forms-on-ssl/8593 "2017-05-31T13:27:13Z")
Hello, I have put together a short video dealing with Mautic and Mautic Forms on my SSL site that i have mautic on and adding the forms to other sites that are also a securted site and Mautic forms don’t show up as … --- ## [Site folder or subdomain?](https://forum.mautic.org/t/site-folder-or-subdomain/8601)
**Author:** [@vizinho](https://forum.mautic.org/u/vizinho)\ **Replies:** 8\ **Last updated:** [May 30, 2017, 10:00pm UTC](https://forum.mautic.org/t/site-folder-or-subdomain/8601 "2017-05-30T22:00:22Z")
I’m about to install Mautic. My question is why I should prefer a subdomain to install? Isn’t it simpler to have the install on a normal folder? What are the advantages? Thank you all. --- ## [Is there a way to hide/disable emails being accessible through URLs?](https://forum.mautic.org/t/is-there-a-way-to-hide-disable-emails-being-accessible-through-urls/8616)
**Author:** [@hammyhavoc](https://forum.mautic.org/u/hammyhavoc)\ **Replies:** 2\ **Last updated:** [May 30, 2017, 7:11pm UTC](https://forum.mautic.org/t/is-there-a-way-to-hide-disable-emails-being-accessible-through-urls/8616 "2017-05-30T19:11:30Z")
Hi all, As the title states, I need to disable this ideally for privacy reasons. All the best, Hammy --- ## [Campaign Conditions & Multiple Tags](https://forum.mautic.org/t/campaign-conditions-multiple-tags/8626)
**Author:** [@pcantellow](https://forum.mautic.org/u/pcantellow)\ **Replies:** 4\ **Last updated:** [May 30, 2017, 2:20pm UTC](https://forum.mautic.org/t/campaign-conditions-multiple-tags/8626 "2017-05-30T14:20:08Z")
Hi, I wish to send an email based on the user having the tag ‘A’ or ‘B’, as the content of the email applies to users with those tags. Is there a way to add ‘B’ to the condition above? Or do I need to mak… [Previous page](https://forum.mautic.org/c/support/8.md?page=221) [Next page](https://forum.mautic.org/c/support/8.md?page=223)