# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=223 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 224 --- ## [2.7.1 - cannot click on contacts](https://forum.mautic.org/t/2-7-1-cannot-click-on-contacts/8625)
**Author:** [@mauritzswanepoel](https://forum.mautic.org/u/mauritzswanepoel)\ **Replies:** 2\ **Last updated:** [May 30, 2017, 12:12pm UTC](https://forum.mautic.org/t/2-7-1-cannot-click-on-contacts/8625 "2017-05-30T12:12:57Z")
For no aparent reason mautic no longer shows us contacts. When we click on contacts nothing happens and the error log gets filled with the following below. We have tried to upgrade to 2.8.1 but also get another error. We… --- ## [Delete Cache Glitch](https://forum.mautic.org/t/delete-cache-glitch/8619)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 2\ **Last updated:** [May 30, 2017, 5:43am UTC](https://forum.mautic.org/t/delete-cache-glitch/8619 "2017-05-30T05:43:05Z")
If I download the IP lookup service E.g Maxmind - Geo2 City Download and then try to Clear your cache by: deleting app/cache/prod OR app/cache it breaks Mautic. If I install a fresh copy of mautic and do not down… --- ## [Cookie lifetime settings gone after Upgrade to 2.8.1](https://forum.mautic.org/t/cookie-lifetime-settings-gone-after-upgrade-to-2-8-1/8618)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 1\ **Last updated:** [May 30, 2017, 3:23am UTC](https://forum.mautic.org/t/cookie-lifetime-settings-gone-after-upgrade-to-2-8-1/8618 "2017-05-30T03:23:13Z")
Hey, In version 2.7.1 you could change the Remember me cookie lifetime: Configuration \> system settings \> Cookie Settings \> Remember me cookie lifetime \> then enter cookie lifetime in seconds This option does n… --- ## [How would I set queued emails to only send within the hours of x and y for timezone of a contact?](https://forum.mautic.org/t/how-would-i-set-queued-emails-to-only-send-within-the-hours-of-x-and-y-for-timezone-of-a-contact/8611)
**Author:** [@hammyhavoc](https://forum.mautic.org/u/hammyhavoc)\ **Replies:** 1\ **Last updated:** [May 29, 2017, 9:17pm UTC](https://forum.mautic.org/t/how-would-i-set-queued-emails-to-only-send-within-the-hours-of-x-and-y-for-timezone-of-a-contact/8611 "2017-05-29T21:17:11Z")
Hey all, I would like to process queued emails for certain contacts between the hours of x and y according to their timezone so that they arrive during business hours and don’t get lost outside of them. How would th… --- ## [How would I automate the deletion of imported email from monitored inbox?](https://forum.mautic.org/t/how-would-i-automate-the-deletion-of-imported-email-from-monitored-inbox/8610)
**Author:** [@hammyhavoc](https://forum.mautic.org/u/hammyhavoc)\ **Replies:** 1\ **Last updated:** [May 29, 2017, 9:15pm UTC](https://forum.mautic.org/t/how-would-i-automate-the-deletion-of-imported-email-from-monitored-inbox/8610 "2017-05-29T21:15:07Z")
Hey all, Looking to automatically delete imported emails from the monitored inbox to avoid buildup; how would I achieve this? All the best, Hammy --- ## [How would I have an email notification sent when a Contact responds to an email?](https://forum.mautic.org/t/how-would-i-have-an-email-notification-sent-when-a-contact-responds-to-an-email/8609)
**Author:** [@hammyhavoc](https://forum.mautic.org/u/hammyhavoc)\ **Replies:** 1\ **Last updated:** [May 29, 2017, 9:12pm UTC](https://forum.mautic.org/t/how-would-i-have-an-email-notification-sent-when-a-contact-responds-to-an-email/8609 "2017-05-29T21:12:57Z")
Hey all, One of the things I had set up in Dynamics was that I would get an email notification (as an admin or owner of a piece of data) when a client/company/lead/prospect responded via email to an email that ended… --- ## [Asset download graph not displaying anything](https://forum.mautic.org/t/asset-download-graph-not-displaying-anything/8607)
**Author:** [@Matthew](https://forum.mautic.org/u/Matthew)\ **Replies:** 2\ **Last updated:** [May 29, 2017, 6:21pm UTC](https://forum.mautic.org/t/asset-download-graph-not-displaying-anything/8607 "2017-05-29T18:21:22Z")
Hi, When a user downloads an asset from my website the total count updates however, the graph below does not display the dates in which the download took place. I’ve noticed this for all of my assets. It makes it im… --- ## [Segments: what am I doing wrong?](https://forum.mautic.org/t/segments-what-am-i-doing-wrong/8600)
**Author:** [@BrianS](https://forum.mautic.org/u/BrianS)\ **Replies:** 3\ **Last updated:** [May 29, 2017, 4:56pm UTC](https://forum.mautic.org/t/segments-what-am-i-doing-wrong/8600 "2017-05-29T16:56:53Z")
I built my first segment. It’s very simple: the company has to match “Suthoff Company”. There are three contacts, only one of them (me) belongs to Suthoff Company. I should have a segment of one, but instead it’s empty… --- ## [Urgent! Campaign event failure/open rate/scoring](https://forum.mautic.org/t/urgent-campaign-event-failure-open-rate-scoring/8605)
**Author:** [@abdel75](https://forum.mautic.org/u/abdel75)\ **Replies:** 1\ **Last updated:** [May 29, 2017, 3:24pm UTC](https://forum.mautic.org/t/urgent-campaign-event-failure-open-rate-scoring/8605 "2017-05-29T15:24:44Z")
Hi I successfully did a 2.8.1 migration. Initially, I was on 2.6.1, then moved on 2.7 and so on. Now I have a Notification when I launch a campaign event mentioning “Failed to execute campaign event for (campaign nam… --- ## [Invalid CSRF token at install](https://forum.mautic.org/t/invalid-csrf-token-at-install/2580)
**Author:** [@adambeazley](https://forum.mautic.org/u/adambeazley)\ **Replies:** 15\ **Last updated:** [May 29, 2017, 2:20pm UTC](https://forum.mautic.org/t/invalid-csrf-token-at-install/2580 "2017-05-29T14:20:07Z")
When attempting to install Mautic I get the following error under Mautic Installation - Environment Check and i cannot get to the next step: The CSRF token is invalid. Please try to resubmit the form. When I check… --- ## [Can't add Segment/campaign after restore](https://forum.mautic.org/t/cant-add-segment-campaign-after-restore/8599)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 2\ **Last updated:** [May 28, 2017, 12:51pm UTC](https://forum.mautic.org/t/cant-add-segment-campaign-after-restore/8599 "2017-05-28T12:51:39Z")
I can’t not add segments or campaign after restoring mautic from a backup (self hosted VPS). When I add a segment/campaign it creates it with ID 0, then if I add another segment it overwrites the segment with ID 0 i… --- ## [Email Notifications From Form Submissions?](https://forum.mautic.org/t/email-notifications-from-form-submissions/2244)
**Author:** [@birwin](https://forum.mautic.org/u/birwin)\ **Replies:** 7\ **Last updated:** [May 28, 2017, 6:56am UTC](https://forum.mautic.org/t/email-notifications-from-form-submissions/2244 "2017-05-28T06:56:45Z")
Hello, Mautic is amazing software! Great job to all involved! Apologies for this noob question, but I have setup a simple contact form and have been trying to have the results of that form emailed to me. (the… --- ## [Help I can't login](https://forum.mautic.org/t/help-i-cant-login/8591)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 2\ **Last updated:** [May 28, 2017, 6:04am UTC](https://forum.mautic.org/t/help-i-cant-login/8591 "2017-05-28T06:04:22Z")
I recently updated to new the new version (self hosted VPS), I could login yesterday. But now I can no longer login. I’ve double check my username and password. Clear Cache I tried deleting domain.com/maut… --- ## [Social monitoring problem 8.1](https://forum.mautic.org/t/social-monitoring-problem-8-1/8532)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 4\ **Last updated:** [May 27, 2017, 1:56am UTC](https://forum.mautic.org/t/social-monitoring-problem-8-1/8532 "2017-05-27T01:56:30Z")
Sirs, good afternoon. Anyone else there with this social monitoring bug after upgrading to 8.1 ??? \[2017-05-18 14:15:01\] mautic.NOTICE: Symfony Component Debug Exception FatalThrowableError: Type error: Argume… --- ## [WebhookBundle/Controller/AjaxController.php - strpos(): Empty needle](https://forum.mautic.org/t/webhookbundle-controller-ajaxcontroller-php-strpos-empty-needle/8594)
**Author:** [@LucasDavros](https://forum.mautic.org/u/LucasDavros)\ **Replies:** 1\ **Last updated:** [May 26, 2017, 9:23pm UTC](https://forum.mautic.org/t/webhookbundle-controller-ajaxcontroller-php-strpos-empty-needle/8594 "2017-05-26T21:23:33Z")
Hi I use to find most answers on the problems i get it to, but this one i have not find any answer on, so i hope that somebody know what can be wrong. My main problem is that i send my mail with sparkpost, and … --- ## [Page hit tracking issue](https://forum.mautic.org/t/page-hit-tracking-issue/8585)
**Author:** [@mike55](https://forum.mautic.org/u/mike55)\ **Replies:** 2\ **Last updated:** [May 26, 2017, 9:16am UTC](https://forum.mautic.org/t/page-hit-tracking-issue/8585 "2017-05-26T09:16:19Z")
Hi, I’m using Mautic v2.8.2-dev with the following Javascript tracking code on my website : (function(w,d,t,u,n,a,m){w=n; w\[n\]=w\[n\]||function(){(w\[n\].q=w\[n\].q||\[\]).push(arguments)},a=d.createElement(t), m=d… --- ## [Help with filter in Smart Lists](https://forum.mautic.org/t/help-with-filter-in-smart-lists/8587)
**Author:** [@cassiorosas](https://forum.mautic.org/u/cassiorosas)\ **Replies:** 1\ **Last updated:** [May 25, 2017, 10:07pm UTC](https://forum.mautic.org/t/help-with-filter-in-smart-lists/8587 "2017-05-25T22:07:54Z")
Hello, good night (at least here from Brazil). I’m a newbie on Mautic, but I’m loving the platform. I have a doubt, that in my searches I did not find the solution, but I believe it is simple. I made a for… --- ## [\[Important\] Wrong dynamic URL being delivered](https://forum.mautic.org/t/important-wrong-dynamic-url-being-delivered/8579)
**Author:** [@trafiko](https://forum.mautic.org/u/trafiko)\ **Replies:** 2\ **Last updated:** [May 25, 2017, 8:43pm UTC](https://forum.mautic.org/t/important-wrong-dynamic-url-being-delivered/8579 "2017-05-25T20:43:09Z")
Two of our contact fields are URLs. We sent out emails including {leadfield=urlfieldname} in it´s body. Contacts are getting every dynamic field correctly, except the two URLs. They are getting URLs from other contacts i… --- ## [Triggering to a list](https://forum.mautic.org/t/triggering-to-a-list/8578)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 1\ **Last updated:** [May 25, 2017, 1:30pm UTC](https://forum.mautic.org/t/triggering-to-a-list/8578 "2017-05-25T13:30:06Z")
I have this need: once a form is submitted by a user I need to send an email, like an alert, to a segment of people. How can I do this? I know forms can manage the alert but it is only for specific users or email address… --- ## [Mautic does not count open emails](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567)
**Author:** [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Replies:** 6\ **Last updated:** [May 25, 2017, 4:33am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567 "2017-05-25T04:33:18Z")
Hi! I have a Mautic install and it does not count open emails which is frustrating at least. What shall I do? It’s a Bitnami stack and everything else works as expected. --- ## [Resend the same email](https://forum.mautic.org/t/resend-the-same-email/8574)
**Author:** [@HOTEQUE](https://forum.mautic.org/u/HOTEQUE)\ **Replies:** 1\ **Last updated:** [May 24, 2017, 5:16pm UTC](https://forum.mautic.org/t/resend-the-same-email/8574 "2017-05-24T17:16:31Z")
Hallo I was wondering if I can resend the same email using the same Campaign, segment repeatedly, 1 email every week for example. --- ## [Missing: Service to send mail through options](https://forum.mautic.org/t/missing-service-to-send-mail-through-options/8572)
**Author:** [@loulakis](https://forum.mautic.org/u/loulakis)\ **Replies:** 1\ **Last updated:** [May 24, 2017, 4:51pm UTC](https://forum.mautic.org/t/missing-service-to-send-mail-through-options/8572 "2017-05-24T16:51:50Z")
Hello, I have manage to setup a free account to test the product. I try to configure the email service. I have try to setup the system in Configuration / Email Settings. Unfortunately the “Service to send mail through”… --- ## [Delayed emails are not sending](https://forum.mautic.org/t/delayed-emails-are-not-sending/8554)
**Author:** [@mksavior](https://forum.mautic.org/u/mksavior)\ **Replies:** 3\ **Last updated:** [May 24, 2017, 4:23pm UTC](https://forum.mautic.org/t/delayed-emails-are-not-sending/8554 "2017-05-24T16:23:29Z")
Hi, I’ve built a campaign and am using Cronfig. My immediate emails work fine, but the emails meant to be sent after sometime (I’ve set it to 15 minutes to test but ideally it would be a few days) never seem to get … --- ## [sending emails](https://forum.mautic.org/t/sending-emails/8570)
**Author:** [@samigwe](https://forum.mautic.org/u/samigwe)\ **Replies:** 1\ **Last updated:** [May 24, 2017, 1:59pm UTC](https://forum.mautic.org/t/sending-emails/8570 "2017-05-24T13:59:23Z")
Anyone to help with using amazon SES send in Mautic ?Please --- ## [Facebook Plugin broken](https://forum.mautic.org/t/facebook-plugin-broken/8569)
**Author:** [@Market12](https://forum.mautic.org/u/Market12)\ **Replies:** 1\ **Last updated:** [May 24, 2017, 9:02am UTC](https://forum.mautic.org/t/facebook-plugin-broken/8569 "2017-05-24T09:02:14Z")
Hi there Im a brand new user to Mautic and I am using the hosted Free version for testing. I am trying to use Facebook Plugin but I dont have any box to enter the AppID and secret as shown in most tutorials. All… --- ## [Mautic install](https://forum.mautic.org/t/mautic-install/8565)
**Author:** [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Replies:** 1\ **Last updated:** [May 24, 2017, 6:32am UTC](https://forum.mautic.org/t/mautic-install/8565 "2017-05-24T06:32:17Z")
We offer a fully managed service from $25/month including hosting, installation, configuration, and backups. You can contact me at Skype “raduzlatianu” or by mobile at +40721288903 --- ## [MailChimp - Bi-Directional Synch?](https://forum.mautic.org/t/mailchimp-bi-directional-synch/1695)
**Author:** [@Dale](https://forum.mautic.org/u/Dale)\ **Replies:** 15\ **Last updated:** [May 23, 2017, 8:53pm UTC](https://forum.mautic.org/t/mailchimp-bi-directional-synch/1695 "2017-05-23T20:53:36Z")
Sorry is this is a newbie question. Is the expectation that the MailChimp integration is Bi-Directional? I was assuming that. But when I tested by added a new lead to MC. It didn’t synch over. I have the integr… --- ## [How to send email to user within a campaign?](https://forum.mautic.org/t/how-to-send-email-to-user-within-a-campaign/8562)
**Author:** [@jwldub](https://forum.mautic.org/u/jwldub)\ **Replies:** 1\ **Last updated:** [May 23, 2017, 7:50pm UTC](https://forum.mautic.org/t/how-to-send-email-to-user-within-a-campaign/8562 "2017-05-23T19:50:43Z")
When building a campaign, how do you set an action to send an email to the admin/user ? I see you can send an email to the lead/contact, however I do not se an option to send email or notification to the admin in a campa… --- ## [Form will not submit or redirect when action assigned](https://forum.mautic.org/t/form-will-not-submit-or-redirect-when-action-assigned/8561)
**Author:** [@jwldub](https://forum.mautic.org/u/jwldub)\ **Replies:** 1\ **Last updated:** [May 23, 2017, 7:44pm UTC](https://forum.mautic.org/t/form-will-not-submit-or-redirect-when-action-assigned/8561 "2017-05-23T19:44:34Z")
I have a form set up with an action to “Send email to User” once the form is filled out. However when using Chrome browser, the form is stuck on submit and will not redirect to the specified link… If I remove the “Send e… --- ## [Possible Bug on LeadRepository](https://forum.mautic.org/t/possible-bug-on-leadrepository/8559)
**Author:** [@tures](https://forum.mautic.org/u/tures)\ **Replies:** 1\ **Last updated:** [May 23, 2017, 8:10am UTC](https://forum.mautic.org/t/possible-bug-on-leadrepository/8559 "2017-05-23T08:10:41Z")
Hi everyone. I have a problem with the companies while running the campaign trigger. I have setted a segment with some contacts and their companies. When campaign trigger start, it give an error on getEntities function i… [Previous page](https://forum.mautic.org/c/support/8.md?page=222) [Next page](https://forum.mautic.org/c/support/8.md?page=224)