# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=224 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 225 --- ## [Issue in Mautic Tokens](https://forum.mautic.org/t/issue-in-mautic-tokens/8557)
**Author:** [@tahir.mehmood](https://forum.mautic.org/u/tahir.mehmood)\ **Replies:** 1\ **Last updated:** [May 23, 2017, 6:02am UTC](https://forum.mautic.org/t/issue-in-mautic-tokens/8557 "2017-05-23T06:02:37Z")
\[h\]Hi there,\[/h\] \[h\]I am using different Mautic Tokens, see in below image,\[/h\] \[h\]but when I am sending a test email. They seem to like this,\[/h\] Can Anyone guide me? --- ## [No web tracking with 2nd device](https://forum.mautic.org/t/no-web-tracking-with-2nd-device/8550)
**Author:** [@ard](https://forum.mautic.org/u/ard)\ **Replies:** 1\ **Last updated:** [May 22, 2017, 9:11am UTC](https://forum.mautic.org/t/no-web-tracking-with-2nd-device/8550 "2017-05-22T09:11:15Z")
Hi, Assume a person is visiting our website on his desktop and fills in a popup (focus item). This person will be created in Mautic as a Contact, added to a Welcome Campaign and will receive an email with a discount… --- ## [Mautic breaks email HTML for Apple devices](https://forum.mautic.org/t/mautic-breaks-email-html-for-apple-devices/8054)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 6\ **Last updated:** [May 22, 2017, 6:57am UTC](https://forum.mautic.org/t/mautic-breaks-email-html-for-apple-devices/8054 "2017-05-22T06:57:10Z")
Hi, I posted the same on GitHub but my nobody was able to sort it out there. I am pretty desperate as it happens on 2.6, on 2.7 and on the current version auf Mautic. I created a HTML email in Mautic and sent i… --- ## [E-mails not sending (Campaigns)](https://forum.mautic.org/t/e-mails-not-sending-campaigns/8530)
**Author:** [@caro-ntriga](https://forum.mautic.org/u/caro-ntriga)\ **Replies:** 3\ **Last updated:** [May 22, 2017, 6:18am UTC](https://forum.mautic.org/t/e-mails-not-sending-campaigns/8530 "2017-05-22T06:18:14Z")
Hi, I’ve been testing with Mautic for a while and I’ve noticed that the e-mails (campaigns) are not always sent correctly. Sometimes it all works fine, sometimes it doesn’t at all. E.g. person x receives the first… --- ## [Help with new installation 2.8+](https://forum.mautic.org/t/help-with-new-installation-2-8/8527)
**Author:** [@Dude4Linux](https://forum.mautic.org/u/Dude4Linux)\ **Replies:** 2\ **Last updated:** [May 22, 2017, 2:27am UTC](https://forum.mautic.org/t/help-with-new-installation-2-8/8527 "2017-05-22T02:27:44Z")
I’m trying to setup a fresh install of Mautic 2.8.1 on a TurnKey LAMP appliance which runs Debian Jessie. I believe I have met all the prerequisites for a clean install, but after the installation is complete, only two p… --- ## [Segment - Filters how to](https://forum.mautic.org/t/segment-filters-how-to/8547)
**Author:** [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Replies:** 2\ **Last updated:** [May 21, 2017, 5:35pm UTC](https://forum.mautic.org/t/segment-filters-how-to/8547 "2017-05-21T17:35:54Z")
Hi! I am doing my first segments and I’d like to set Mautic to look for 2 words in a Position field that may fave 3. For e.g. I’ve set my Segment Sales Managers and I want to include all the contacts that have the w… --- ## [Can't create campaigns after upgrade to 2.8.1](https://forum.mautic.org/t/cant-create-campaigns-after-upgrade-to-2-8-1/8549)
**Author:** [@bloom360](https://forum.mautic.org/u/bloom360)\ **Replies:** 4\ **Last updated:** [May 20, 2017, 9:26pm UTC](https://forum.mautic.org/t/cant-create-campaigns-after-upgrade-to-2-8-1/8549 "2017-05-20T21:26:44Z")
Hi, I upgraded from 2.8.0 to 2.8.1 and it stalled at clearing cache. After a long while, I shut down my browser. Mautic started giving an error so I manually deleted the cache (deleted everything inside /cache) … --- ## [Export Limit](https://forum.mautic.org/t/export-limit/8548)
**Author:** [@catalinse](https://forum.mautic.org/u/catalinse)\ **Replies:** 1\ **Last updated:** [May 20, 2017, 11:40am UTC](https://forum.mautic.org/t/export-limit/8548 "2017-05-20T11:40:27Z")
Is there a way to export my segments that are over 10k emails ? I go to segment and then export but it only export 10k emails Really appreciate for help --- ## [Mautic:Critical error](https://forum.mautic.org/t/mautic-critical-error/8264)
**Author:** [@dellabella](https://forum.mautic.org/u/dellabella)\ **Replies:** 3\ **Last updated:** [May 20, 2017, 7:06am UTC](https://forum.mautic.org/t/mautic-critical-error/8264 "2017-05-20T07:06:06Z")
HI all Im getting the below error in mautic does someone have an idea - my leads are not reported also for some reason on the dashboard report on Contacts created - the contact is however created under contacts still. … --- ## [Form not loading through javascript](https://forum.mautic.org/t/form-not-loading-through-javascript/8542)
**Author:** [@Slist](https://forum.mautic.org/u/Slist)\ **Replies:** 1\ **Last updated:** [May 19, 2017, 7:54pm UTC](https://forum.mautic.org/t/form-not-loading-through-javascript/8542 "2017-05-19T19:54:45Z")
Hi all, I am quite desperate. I really love Mautic but can’t get a form working through the javascript from the automatic generation. Here is what happens: Works: www.ideeperregalo.com/mautic/form/1 Works: w… --- ## [score trigger/mail open/page hit/cron](https://forum.mautic.org/t/score-trigger-mail-open-page-hit-cron/8001)
**Author:** [@abdel75](https://forum.mautic.org/u/abdel75)\ **Replies:** 2\ **Last updated:** [May 19, 2017, 2:05pm UTC](https://forum.mautic.org/t/score-trigger-mail-open-page-hit-cron/8001 "2017-05-19T14:05:56Z")
Hello I’m on version 2.6.1, still don’t have any feedback on my issues, would appreciate any help from the community issues: in campaign mode, mail open rate always shows Zero, even when image is downloaded,… --- ## [Integration with Wordpress without plugin](https://forum.mautic.org/t/integration-with-wordpress-without-plugin/8541)
**Author:** [@wordpressuser](https://forum.mautic.org/u/wordpressuser)\ **Replies:** 1\ **Last updated:** [May 19, 2017, 11:00am UTC](https://forum.mautic.org/t/integration-with-wordpress-without-plugin/8541 "2017-05-19T11:00:00Z")
Hi. Is there a way to connect Mautic with WordPress from Mautic side? I’ve got Mautic installed on server that is not published, so I can’t integrate it with WordPress by plugin, because wp cannot access my server. But m… --- ## [Joomla OAuth Issues](https://forum.mautic.org/t/joomla-oauth-issues/8531)
**Author:** [@bettondesign](https://forum.mautic.org/u/bettondesign)\ **Replies:** 1\ **Last updated:** [May 18, 2017, 2:38pm UTC](https://forum.mautic.org/t/joomla-oauth-issues/8531 "2017-05-18T14:38:04Z")
Mautic 2.8.1 Joomla 3.7.1 Hi everyone. I have a joomla website located at https://mywebsite.com and I have also installed Mautic at https://mywebsite.com/mautic I have installed the Mautic Joomla plugin and… --- ## [Testing gated Video](https://forum.mautic.org/t/testing-gated-video/8500)
**Author:** [@dnaber](https://forum.mautic.org/u/dnaber)\ **Replies:** 2\ **Last updated:** [May 18, 2017, 7:31am UTC](https://forum.mautic.org/t/testing-gated-video/8500 "2017-05-18T07:31:38Z")
Hi, I wanted to test gated Video for my audience for a while but I had nopropper Video to try it. Now I got one but I have a few troubles getting it to work: The overlay starts at 5sec which is what I specified in th… --- ## [CRON actions stopped working](https://forum.mautic.org/t/cron-actions-stopped-working/8528)
**Author:** [@darrelt](https://forum.mautic.org/u/darrelt)\ **Replies:** 2\ **Last updated:** [May 18, 2017, 3:06am UTC](https://forum.mautic.org/t/cron-actions-stopped-working/8528 "2017-05-18T03:06:33Z")
I built a a new campaign last night. Everything was working fine. The campaign would change a contacts’s segment, award points, send emails, etc. This morning all cron actions have stopped. For example. I fill out t… --- ## [Social Monitoring keeps on loading](https://forum.mautic.org/t/social-monitoring-keeps-on-loading/8520)
**Author:** [@atiquegothe](https://forum.mautic.org/u/atiquegothe)\ **Replies:** 1\ **Last updated:** [May 17, 2017, 11:33am UTC](https://forum.mautic.org/t/social-monitoring-keeps-on-loading/8520 "2017-05-17T11:33:51Z")
I have integrated twitter and trying to monitor the hashtags. But as soon as the new social monitoring channel is created, the progress bar keeps on loading and if the page is been refreshed it shows an empty graph. … --- ## [Couldn't pass the Database setup page](https://forum.mautic.org/t/couldnt-pass-the-database-setup-page/8518)
**Author:** [@Burak](https://forum.mautic.org/u/Burak)\ **Replies:** 2\ **Last updated:** [May 17, 2017, 7:07am UTC](https://forum.mautic.org/t/couldnt-pass-the-database-setup-page/8518 "2017-05-17T07:07:35Z")
I just stuck in the second page of the installation. My site on azure and I created a webapp with mysql database, on the second page of the installation it requiers the database details. I gave all the details but its… --- ## [Native captcha Bug](https://forum.mautic.org/t/native-captcha-bug/8516)
**Author:** [@luisconceicao](https://forum.mautic.org/u/luisconceicao)\ **Replies:** 1\ **Last updated:** [May 16, 2017, 6:48pm UTC](https://forum.mautic.org/t/native-captcha-bug/8516 "2017-05-16T18:48:57Z")
hi Don, see this bug in: https://www.mautic.org/community/index.php/7678-native-captcha-bug Thank you, Luis Conceição --- ## [{contactfield=companyindustry} Blank](https://forum.mautic.org/t/contactfield-companyindustry-blank/8514)
**Author:** [@jbaird1144](https://forum.mautic.org/u/jbaird1144)\ **Replies:** 2\ **Last updated:** [May 16, 2017, 6:39pm UTC](https://forum.mautic.org/t/contactfield-companyindustry-blank/8514 "2017-05-16T18:39:28Z")
Hi folks, I’ve been scouring the forms for this answer. I’m trying to figure out how to send out an email to a contact that includes the name of the industry of their company. I’ve tried {contactfield=companyi… --- ## [Confirmation email not Sent](https://forum.mautic.org/t/confirmation-email-not-sent/3263)
**Author:** [@chawen](https://forum.mautic.org/u/chawen)\ **Replies:** 10\ **Last updated:** [May 16, 2017, 11:05am UTC](https://forum.mautic.org/t/confirmation-email-not-sent/3263 "2017-05-16T11:05:33Z")
Hi, I have installed and configured mautic in my hosting server (hostmonster) and been trying for days to get the first message to go through using send mail after setting all the cron jobs recommended by mautic but st… --- ## [How to launch/start a campaign?](https://forum.mautic.org/t/how-to-launch-start-a-campaign/7987)
**Author:** [@elin](https://forum.mautic.org/u/elin)\ **Replies:** 4\ **Last updated:** [May 16, 2017, 10:51am UTC](https://forum.mautic.org/t/how-to-launch-start-a-campaign/7987 "2017-05-16T10:51:54Z")
I know this is a silly question, but I can’t find an answer to it. I have successfully installed Mautic, tested setting, send a test email, create segments and created a complex campaign campaign. The campaign is … --- ## [Campaign Form Not Collecting Contacts](https://forum.mautic.org/t/campaign-form-not-collecting-contacts/8509)
**Author:** [@mattboss](https://forum.mautic.org/u/mattboss)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 11:03pm UTC](https://forum.mautic.org/t/campaign-form-not-collecting-contacts/8509 "2017-05-15T23:03:40Z")
Hi, I have a campaign form linked to my WP site via Thrive Leads. Thrive is showing 110 conversions, i.e. 110 people have entered their name and email but my Mautic dashboard is showing ZERO contacts created against this… --- ## [automated emails](https://forum.mautic.org/t/automated-emails/8506)
**Author:** [@\_msb38](https://forum.mautic.org/u/_msb38)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 9:29pm UTC](https://forum.mautic.org/t/automated-emails/8506 "2017-05-15T21:29:52Z")
I was wondering if the program could send out pre-written emails instantly post purchase. But each product would have it’s own email because there would be some variance with each product. thanks, m --- ## [URGENT : 2.8.0 Dynamic content tab disappear ????](https://forum.mautic.org/t/urgent-2-8-0-dynamic-content-tab-disappear/8482)
**Author:** [@sgz](https://forum.mautic.org/u/sgz)\ **Replies:** 4\ **Last updated:** [May 15, 2017, 9:07pm UTC](https://forum.mautic.org/t/urgent-2-8-0-dynamic-content-tab-disappear/8482 "2017-05-15T21:07:41Z")
Hi ! Since I updated Mautic to 2.8.0, I discovered that the dynamic content tab has disappear when I create or update an email. I have the same thing on two differents instances of Mautic as you can see on this sc… --- ## [Email sent via](https://forum.mautic.org/t/email-sent-via/8504)
**Author:** [@iainhamilton83](https://forum.mautic.org/u/iainhamilton83)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 8:30pm UTC](https://forum.mautic.org/t/email-sent-via/8504 "2017-05-15T20:30:11Z")
Hi, I am looking to remove the ‘sent via’ in marketing emails. Can you point me in the direction to do this? Iain --- ## [Campaign will not email segments](https://forum.mautic.org/t/campaign-will-not-email-segments/8502)
**Author:** [@Santa\_Mishra](https://forum.mautic.org/u/Santa_Mishra)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 2:02pm UTC](https://forum.mautic.org/t/campaign-will-not-email-segments/8502 "2017-05-15T14:02:33Z")
Hi, We’re using the free Mautic hosted version and we’ve setup 12 test contacts in a segment. We can send an example email via: Channels \> Email \> Send Example email However, the campaign does not run at t… --- ## [Help with the e-mails](https://forum.mautic.org/t/help-with-the-e-mails/8501)
**Author:** [@contato-es](https://forum.mautic.org/u/contato-es)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 1:22pm UTC](https://forum.mautic.org/t/help-with-the-e-mails/8501 "2017-05-15T13:22:23Z")
good monirng… someone there? --- ## [PHP in a landing page](https://forum.mautic.org/t/php-in-a-landing-page/8483)
**Author:** [@goodmarketing](https://forum.mautic.org/u/goodmarketing)\ **Replies:** 3\ **Last updated:** [May 15, 2017, 9:43am UTC](https://forum.mautic.org/t/php-in-a-landing-page/8483 "2017-05-15T09:43:56Z")
Is there a way to insert PHP in a landing page? It gets commented out on save. --- ## [Campaign bugs](https://forum.mautic.org/t/campaign-bugs/8497)
**Author:** [@ZitaGopublic](https://forum.mautic.org/u/ZitaGopublic)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 9:13am UTC](https://forum.mautic.org/t/campaign-bugs/8497 "2017-05-15T09:13:23Z")
Hi all, Hope you can help. After launching our first campaign I realized there are some steps not going the way planned/programmed. Could be a bug or could be a wrong set-up; not sure. (1) After the contact has … --- ## [This site can’t be reached mautic.xxxx.net’s server DNS address could not be found.](https://forum.mautic.org/t/this-site-can-t-be-reached-mautic-xxxx-net-s-server-dns-address-could-not-be-found/8495)
**Author:** [@sinchu](https://forum.mautic.org/u/sinchu)\ **Replies:** 1\ **Last updated:** [May 15, 2017, 9:11am UTC](https://forum.mautic.org/t/this-site-can-t-be-reached-mautic-xxxx-net-s-server-dns-address-could-not-be-found/8495 "2017-05-15T09:11:28Z")
Hi All, I have installed the Mautic by using below link https://www.linuxbabe.com/ubuntu/install-mautic-onubuntu-16-04-marketing-automation-software but facing below issue while opening the website using b… [Previous page](https://forum.mautic.org/c/support/8.md?page=223) [Next page](https://forum.mautic.org/c/support/8.md?page=225)