# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=227 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 228 --- ## [Submit Button issue with online Mautic](https://forum.mautic.org/t/submit-button-issue-with-online-mautic/8384)
**Author:** [@mergesports](https://forum.mautic.org/u/mergesports)\ **Replies:** 1\ **Last updated:** [April 29, 2017, 2:27pm UTC](https://forum.mautic.org/t/submit-button-issue-with-online-mautic/8384 "2017-04-29T14:27:20Z")
I am using the online version of Mautic. I have done the following: Set website up with the tracking image Set up a segment Designed a basic form Established actions (Send contact and email and Send Results … --- ## [Theme Images Broken](https://forum.mautic.org/t/theme-images-broken/8378)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 1\ **Last updated:** [April 29, 2017, 4:17am UTC](https://forum.mautic.org/t/theme-images-broken/8378 "2017-04-29T04:17:07Z")
Hi, The default images in mautic theme(s) are broken when viewing, does any one know how to fix it? Cheers --- ## [Aspects of campaign failing - trying to diagnose why](https://forum.mautic.org/t/aspects-of-campaign-failing-trying-to-diagnose-why/8363)
**Author:** [@annafjmorris](https://forum.mautic.org/u/annafjmorris)\ **Replies:** 2\ **Last updated:** [April 28, 2017, 9:46am UTC](https://forum.mautic.org/t/aspects-of-campaign-failing-trying-to-diagnose-why/8363 "2017-04-28T09:46:26Z")
Hi, I am running my first complex campaign and some aspects, specifically emails sending in response to a form decision are failing and I need to figure out why urgently. This is my campaign in the builder … --- ## [Mautic not recognizing bounces (sendgrid)](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554)
**Author:** [@paulofelix](https://forum.mautic.org/u/paulofelix)\ **Replies:** 9\ **Last updated:** [April 27, 2017, 11:05pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554 "2017-04-27T23:05:50Z")
Hi Guys, I’m using Mautic via mautic.com and sending e-mails thru Sendgrid integration. I noticed that, when sending thru Sendgrid, Mautic does not recognize hard bounces such as “account does not exists”. … --- ## [Do not load contacts.](https://forum.mautic.org/t/do-not-load-contacts/8365)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 1\ **Last updated:** [April 27, 2017, 9:48am UTC](https://forum.mautic.org/t/do-not-load-contacts/8365 "2017-04-27T09:48:28Z")
Hi, Sometimes in mautic I want to access a contact and will not let me stay as loading, it shows the top blue bar loading but it does not get to access and the next day I try again and if you access. What can t… --- ## [Track clicks](https://forum.mautic.org/t/track-clicks/8364)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 1\ **Last updated:** [April 27, 2017, 9:35am UTC](https://forum.mautic.org/t/track-clicks/8364 "2017-04-27T09:35:20Z")
Hi, I would like to know if there is any way to track the clicks made on the links of an email. I have a campaign and I add a point to access mydomain.com, but I want to add three points if you access through a… --- ## [Save user details on landing page](https://forum.mautic.org/t/save-user-details-on-landing-page/8362)
**Author:** [@Sivananda\_Perumal](https://forum.mautic.org/u/Sivananda_Perumal)\ **Replies:** 1\ **Last updated:** [April 27, 2017, 8:11am UTC](https://forum.mautic.org/t/save-user-details-on-landing-page/8362 "2017-04-27T08:11:48Z")
Hi, I have created one landing page in the mautic. And I need to see who are the users are visits this page. Is that possible? My exact scenario is this, I have a landing page in mautic and provides that link i… --- ## [Mautic Installation - Environment Check](https://forum.mautic.org/t/mautic-installation-environment-check/8360)
**Author:** [@Yurie](https://forum.mautic.org/u/Yurie)\ **Replies:** 1\ **Last updated:** [April 27, 2017, 7:29am UTC](https://forum.mautic.org/t/mautic-installation-environment-check/8360 "2017-04-27T07:29:24Z")
Am getting this php error when installing mautic on cpanel; Major Problems that need to be fixed now We have detected 1 major problems. You must fix them before continuing: PHP version 5.6.x requires the PHP co… --- ## [Email](https://forum.mautic.org/t/email/8359)
**Author:** [@machari1](https://forum.mautic.org/u/machari1)\ **Replies:** 1\ **Last updated:** [April 27, 2017, 6:22am UTC](https://forum.mautic.org/t/email/8359 "2017-04-27T06:22:11Z")
send option is missing in emails --- ## [Amazon webhook on the Mautic installation?](https://forum.mautic.org/t/amazon-webhook-on-the-mautic-installation/6629)
**Author:** [@sujaypawar](https://forum.mautic.org/u/sujaypawar)\ **Replies:** 4\ **Last updated:** [April 26, 2017, 6:29pm UTC](https://forum.mautic.org/t/amazon-webhook-on-the-mautic-installation/6629 "2017-04-26T18:29:02Z")
Does anybody know what is the Amazon webhook on your Mautic installation? I need this as I’m implementing this doc - https://mautic.org/docs/en/emails/bounce\_management.html https://cloudup.com/cEB6aEuwT-U (B… --- ## [JS error on Email Constructor](https://forum.mautic.org/t/js-error-on-email-constructor/8265)
**Author:** [@Massimom](https://forum.mautic.org/u/Massimom)\ **Replies:** 6\ **Last updated:** [April 26, 2017, 6:00pm UTC](https://forum.mautic.org/t/js-error-on-email-constructor/8265 "2017-04-26T18:00:23Z")
I’am using mautic from 1 year without any major issue. This morning i get this error on console in page constructor email. I’am unable to edit any kind of element nor text --- ## [ThirdSetMauticTimingBundle error](https://forum.mautic.org/t/thirdsetmautictimingbundle-error/8344)
**Author:** [@precords](https://forum.mautic.org/u/precords)\ **Replies:** 2\ **Last updated:** [April 26, 2017, 5:17pm UTC](https://forum.mautic.org/t/thirdsetmautictimingbundle-error/8344 "2017-04-26T17:17:59Z")
I have the ThirdSetMauticTimingBundle installed but and did everything in the instructions but am getting the following error when simply clicking the work hours on a campaign and then saving it: mautic.NOTICE: PHP … --- ## [Send Form Results Fails](https://forum.mautic.org/t/send-form-results-fails/5408)
**Author:** [@Tony\_Gavin](https://forum.mautic.org/u/Tony_Gavin)\ **Replies:** 8\ **Last updated:** [April 26, 2017, 1:40pm UTC](https://forum.mautic.org/t/send-form-results-fails/5408 "2017-04-26T13:40:12Z")
I have created a standalone form \[i.e. not part of a campaign\]. On submit, I have selected the Send Forms Results action. The form results should go to the submitter and myself \[set as BCC\]. It doesn’t happen. I am … --- ## [Has anyone here successfully integrated SugarCRM?](https://forum.mautic.org/t/has-anyone-here-successfully-integrated-sugarcrm/4964)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 16\ **Last updated:** [April 26, 2017, 1:00pm UTC](https://forum.mautic.org/t/has-anyone-here-successfully-integrated-sugarcrm/4964 "2017-04-26T13:00:23Z")
By that, I mean installed the plugin and are actually transferring records. In sugarcrm, I defined my own access key and secret key (it doesnt autogenerate) and included that in the mautic sugarcrm plugin configuration; … --- ## [SugarCRM integration](https://forum.mautic.org/t/sugarcrm-integration/1608)
**Author:** [@zachrdlapetr](https://forum.mautic.org/u/zachrdlapetr)\ **Replies:** 9\ **Last updated:** [April 26, 2017, 12:51pm UTC](https://forum.mautic.org/t/sugarcrm-integration/1608 "2017-04-26T12:51:16Z")
I have problem with integration SugarCRM 6.5.20 CE on 1.0.0 RC2 and 1.0.0 RC3. When I allow the access, the mautic is returning info “Authorization was successful.” but in Leads I have no new leads from sugarcrm. I … --- ## [404 file not found with main page](https://forum.mautic.org/t/404-file-not-found-with-main-page/8351)
**Author:** [@s\_tristan](https://forum.mautic.org/u/s_tristan)\ **Replies:** 1\ **Last updated:** [April 26, 2017, 10:38am UTC](https://forum.mautic.org/t/404-file-not-found-with-main-page/8351 "2017-04-26T10:38:02Z")
Hello! In relation to I can’t load Mautic main page without explicit entering index.php. I have Microsoft IIS 10.0 with default document = index.php enabled --- ## [Form submission causing actions to trigger twice?](https://forum.mautic.org/t/form-submission-causing-actions-to-trigger-twice/8350)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 1\ **Last updated:** [April 26, 2017, 10:15am UTC](https://forum.mautic.org/t/form-submission-causing-actions-to-trigger-twice/8350 "2017-04-26T10:15:03Z")
I have a situation where a simple form submission is triggering all the resultant actions twice. Emails sent twice, points added twice, pushed to suitecrm twice and so on. It is a simple stand alone form. Where… --- ## [Required field check does not work on 2.6.1](https://forum.mautic.org/t/required-field-check-does-not-work-on-2-6-1/7705)
**Author:** [@francopoleo](https://forum.mautic.org/u/francopoleo)\ **Replies:** 4\ **Last updated:** [April 26, 2017, 10:10am UTC](https://forum.mautic.org/t/required-field-check-does-not-work-on-2-6-1/7705 "2017-04-26T10:10:47Z")
The validation does not work on 2.6.1. Are there any problems with validating fields in a form? For me the mandatory field message does not appear. I installed version 2.5.1 and it worked --- ## [How to shrink Bloated MySQL db?](https://forum.mautic.org/t/how-to-shrink-bloated-mysql-db/6434)
**Author:** [@coh998](https://forum.mautic.org/u/coh998)\ **Replies:** 4\ **Last updated:** [April 26, 2017, 9:48am UTC](https://forum.mautic.org/t/how-to-shrink-bloated-mysql-db/6434 "2017-04-26T09:48:08Z")
Sent 4 messages to a contact list of 16,467. SiteGround host informs me that I’ve exceeded allowable MySQL database size of 750MB. How can I shrink that? I tried setting Table “email\_stats” column “copy\_id” to … --- ## [How to Configure Gmail SMTP server?](https://forum.mautic.org/t/how-to-configure-gmail-smtp-server/5895)
**Author:** [@Udhaya](https://forum.mautic.org/u/Udhaya)\ **Replies:** 3\ **Last updated:** [April 26, 2017, 9:46am UTC](https://forum.mautic.org/t/how-to-configure-gmail-smtp-server/5895 "2017-04-26T09:46:48Z")
I have configured with smtp.gmail.com. It’s working fine. But i need to change send from emailer address at marketing@mydomain.com. Is it possible to change? --- ## [Visits a page decision not working.](https://forum.mautic.org/t/visits-a-page-decision-not-working/2334)
**Author:** [@dfweber](https://forum.mautic.org/u/dfweber)\ **Replies:** 2\ **Last updated:** [April 26, 2017, 8:59am UTC](https://forum.mautic.org/t/visits-a-page-decision-not-working/2334 "2017-04-26T08:59:07Z")
Hi, I’m trying to track my “Purchase Completed” page so Mautic can decide if I should send my offer to the visitor through email or not. I tried: -Logging off from Mautic and filling out form -Using VPN fr… --- ## ["Visits a page" decision not detected](https://forum.mautic.org/t/visits-a-page-decision-not-detected/2285)
**Author:** [@Steven\_Desk](https://forum.mautic.org/u/Steven_Desk)\ **Replies:** 8\ **Last updated:** [April 26, 2017, 8:58am UTC](https://forum.mautic.org/t/visits-a-page-decision-not-detected/2285 "2017-04-26T08:58:23Z")
Hello Guys ! I am trying to execute a double opt-in process. In a campaign : I send an email when the form is validated I score the lead when the email is cliked I add the lead when the same email is clik… --- ## [Visit Page Tracking not working](https://forum.mautic.org/t/visit-page-tracking-not-working/2832)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 4\ **Last updated:** [April 26, 2017, 8:58am UTC](https://forum.mautic.org/t/visit-page-tracking-not-working/2832 "2017-04-26T08:58:08Z")
Hi. I’ve read all the topics about that, but the VISIT PAGE condition in the campaign builder is not working. I’ve tested the following: I’ve placed both the IMG SRC and JAVASCRIPT on the external landing page; I… --- ## [Emails not being received in Gmail](https://forum.mautic.org/t/emails-not-being-received-in-gmail/6915)
**Author:** [@vagarro](https://forum.mautic.org/u/vagarro)\ **Replies:** 2\ **Last updated:** [April 26, 2017, 7:19am UTC](https://forum.mautic.org/t/emails-not-being-received-in-gmail/6915 "2017-04-26T07:19:05Z")
I recently subscribed to Mautic Cloud, went through the setup process and created an Email, form and campaign. When I test out the campaign and add my gmail email to the form. I never get a email in my gmail account. I … --- ## [Mautic can't do DKIM?](https://forum.mautic.org/t/mautic-cant-do-dkim/8310)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 6\ **Last updated:** [April 26, 2017, 5:58am UTC](https://forum.mautic.org/t/mautic-cant-do-dkim/8310 "2017-04-26T05:58:56Z")
Hi all, just for clearity: A selfhosted Mautic can’t do DKIM, do I see this right? OLAF --- ## [Attachments](https://forum.mautic.org/t/attachments/8343)
**Author:** [@Argonyx](https://forum.mautic.org/u/Argonyx)\ **Replies:** 1\ **Last updated:** [April 26, 2017, 3:13am UTC](https://forum.mautic.org/t/attachments/8343 "2017-04-26T03:13:57Z")
I have a client we are wanting to setup on Mautic but there were a few queries they wanted answered first that we don’t know. Your advice is sought on the following: Are attachments from outlook emails automatical… --- ## [Campaign decision: lead stage](https://forum.mautic.org/t/campaign-decision-lead-stage/7936)
**Author:** [@wucherpfennig](https://forum.mautic.org/u/wucherpfennig)\ **Replies:** 4\ **Last updated:** [April 25, 2017, 6:50pm UTC](https://forum.mautic.org/t/campaign-decision-lead-stage/7936 "2017-04-25T18:50:05Z")
Hi there Is there a way to check a leads stage in an campaign? any feedback appreciated --- ## [Tracking code causes prestashop blank front page (mistake in copy/paste?)](https://forum.mautic.org/t/tracking-code-causes-prestashop-blank-front-page-mistake-in-copy-paste/8193)
**Author:** [@annafjmorris](https://forum.mautic.org/u/annafjmorris)\ **Replies:** 6\ **Last updated:** [April 25, 2017, 6:25pm UTC](https://forum.mautic.org/t/tracking-code-causes-prestashop-blank-front-page-mistake-in-copy-paste/8193 "2017-04-25T18:25:45Z")
Hi, I have tried a few times now to add the mautic JS tracking code to my store, as a temporary measure I need to do it manually. My store platform is out of date, when I upgrade in a few months I will be able to use a p… --- ## [Insane amounts of email retries](https://forum.mautic.org/t/insane-amounts-of-email-retries/8335)
**Author:** [@goranculibrk](https://forum.mautic.org/u/goranculibrk)\ **Replies:** 1\ **Last updated:** [April 25, 2017, 2:59pm UTC](https://forum.mautic.org/t/insane-amounts-of-email-retries/8335 "2017-04-25T14:59:47Z")
A few days ago, my Mautic instance started acting really crazy. It all started by discovering that myslq-slow.log is getting huge, and that used my entire disk space. With log file rotation I’ve managed to fix that, bu… --- ## [Focus is not working.](https://forum.mautic.org/t/focus-is-not-working/7736)
**Author:** [@Alcides](https://forum.mautic.org/u/Alcides)\ **Replies:** 6\ **Last updated:** [April 25, 2017, 1:49pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736 "2017-04-25T13:49:40Z")
Focus is not working for me. I am using the version 2.6.1 This is the error messagem I get from from browser. Please, How Can I solve it? GET https://mymauticinstall.com/focus/1/viewpixel.gif 500 (Internal… [Previous page](https://forum.mautic.org/c/support/8.md?page=226) [Next page](https://forum.mautic.org/c/support/8.md?page=228)