# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=228 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 229 --- ## [Using API to store page hit?](https://forum.mautic.org/t/using-api-to-store-page-hit/8296)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 2\ **Last updated:** [April 25, 2017, 9:34am UTC](https://forum.mautic.org/t/using-api-to-store-page-hit/8296 "2017-04-25T09:34:25Z")
Hi, I have a web app where I would like to track user action and perform drips based on those. I had this idea to drive users through stages (I can store them using Mautic API) but, then, found out that stages … --- ## [Unable To Save Settings](https://forum.mautic.org/t/unable-to-save-settings/7671)
**Author:** [@barryrodgers](https://forum.mautic.org/u/barryrodgers)\ **Replies:** 7\ **Last updated:** [April 25, 2017, 8:35am UTC](https://forum.mautic.org/t/unable-to-save-settings/7671 "2017-04-25T08:35:05Z")
Hi all Just installed Mautic and having an issue saving configuration settings. When I either click “Apply” or Save and Close" I get the greyed out screen saying “Please Wait” and it just hangs there. I see … --- ## [Gated Video](https://forum.mautic.org/t/gated-video/8331)
**Author:** [@Aneta](https://forum.mautic.org/u/Aneta)\ **Replies:** 1\ **Last updated:** [April 25, 2017, 7:03am UTC](https://forum.mautic.org/t/gated-video/8331 "2017-04-25T07:03:25Z")
I have the problem white Video Gate in Wordpress. In my first case: Video starts, next it stops on time but form doesn’t work. I have information: undefined. Second: Video doesn’t start, I see only video’s frame. … --- ## [Bounce management not working correctly](https://forum.mautic.org/t/bounce-management-not-working-correctly/8295)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 3\ **Last updated:** [April 25, 2017, 2:16am UTC](https://forum.mautic.org/t/bounce-management-not-working-correctly/8295 "2017-04-25T02:16:42Z")
The bounce management is not working correctly. Example A: Domain does not exist, john@fakedomain.com = Contact is NOT tagged as bounced Example B: Domain exists, however the email does NOT exist, john@realdomain… --- ## [Installation Ubuntu Localhost](https://forum.mautic.org/t/installation-ubuntu-localhost/8327)
**Author:** [@RaginCajun](https://forum.mautic.org/u/RaginCajun)\ **Replies:** 3\ **Last updated:** [April 25, 2017, 1:56am UTC](https://forum.mautic.org/t/installation-ubuntu-localhost/8327 "2017-04-25T01:56:08Z")
Ubuntu 16.04: Are there any suggested steps for installing? I’ve confirmed that mod\_rewrite is installed but still not getting installer to render. I can look at it on AWS so, not urgent, but want to be able to loo… --- ## [Moving data from Mautic to BuddyPress](https://forum.mautic.org/t/moving-data-from-mautic-to-buddypress/8320)
**Author:** [@leviellard](https://forum.mautic.org/u/leviellard)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 8:45pm UTC](https://forum.mautic.org/t/moving-data-from-mautic-to-buddypress/8320 "2017-04-24T20:45:32Z")
If I’ve captured all the profile information about a subscriber in a Mautic form, can I then move that data into “My Profile” in BuddyPress? If so, how would I do that? --- ## [Form builder in Mautic vs. Mautic WordPress forms plugins](https://forum.mautic.org/t/form-builder-in-mautic-vs-mautic-wordpress-forms-plugins/8319)
**Author:** [@leviellard](https://forum.mautic.org/u/leviellard)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 8:42pm UTC](https://forum.mautic.org/t/form-builder-in-mautic-vs-mautic-wordpress-forms-plugins/8319 "2017-04-24T20:42:48Z")
Is the form builder in Mautic sufficient to build any form for my site, or do I have to use the Mautic WordPress plugins that are form builders? Also do any of these have logic built in (i.e. if answer is 1. gor to quest… --- ## [1 Instance of Mautic for 2 Websites](https://forum.mautic.org/t/1-instance-of-mautic-for-2-websites/8316)
**Author:** [@leviellard](https://forum.mautic.org/u/leviellard)\ **Replies:** 2\ **Last updated:** [April 24, 2017, 7:43pm UTC](https://forum.mautic.org/t/1-instance-of-mautic-for-2-websites/8316 "2017-04-24T19:43:57Z")
One Mautic Instance for two websites. Both my websites, hosted on the same platform, are very similar in terms of segments and type of content. The main differentiating factor between the two is that the segments for eac… --- ## [Add additional fields in contact](https://forum.mautic.org/t/add-additional-fields-in-contact/8305)
**Author:** [@bhavincequity](https://forum.mautic.org/u/bhavincequity)\ **Replies:** 2\ **Last updated:** [April 24, 2017, 7:38pm UTC](https://forum.mautic.org/t/add-additional-fields-in-contact/8305 "2017-04-24T19:38:10Z")
Hi Team, I want to add new field in Contact like TotalNoOfVisits, Amount, NoOfItemPurchased. Also, is there a way to load supporting datasets like TransactionData and so on? Regards, Bhavin --- ## [problem with Mautic forms.](https://forum.mautic.org/t/problem-with-mautic-forms/8314)
**Author:** [@mauro](https://forum.mautic.org/u/mauro)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 5:25pm UTC](https://forum.mautic.org/t/problem-with-mautic-forms/8314 "2017-04-24T17:25:33Z")
I have a problem with Mautic forms. To include the form in the landing page in manual mode, there are two codes: a script and the form code itself. However, when I do not put the script the form works perfectly… --- ## [Campaign Builder not working](https://forum.mautic.org/t/campaign-builder-not-working/8302)
**Author:** [@bhavincequity](https://forum.mautic.org/u/bhavincequity)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 11:18am UTC](https://forum.mautic.org/t/campaign-builder-not-working/8302 "2017-04-24T11:18:27Z")
Hi Team, I am new to Mautic. I am using version 2.7.1. PHP Version: 5.6.30 I installed Mautic on my local system using the windows installer. Steps to reproduce: I created a company, a single contact, a seg… --- ## [Bounce types](https://forum.mautic.org/t/bounce-types/7633)
**Author:** [@Karan\_Soekhram](https://forum.mautic.org/u/Karan_Soekhram)\ **Replies:** 2\ **Last updated:** [April 24, 2017, 8:22am UTC](https://forum.mautic.org/t/bounce-types/7633 "2017-04-24T08:22:30Z")
Hi guys, I have been testing with bounces in Mautic. For test purposes I created two different types of fake email addresses: Emails with an excisiting domain but a non exciting email like: thispartisfake@elem… --- ## [Wordpress pages in Mautic LP tracker](https://forum.mautic.org/t/wordpress-pages-in-mautic-lp-tracker/8192)
**Author:** [@Theobane](https://forum.mautic.org/u/Theobane)\ **Replies:** 3\ **Last updated:** [April 24, 2017, 8:07am UTC](https://forum.mautic.org/t/wordpress-pages-in-mautic-lp-tracker/8192 "2017-04-24T08:07:02Z")
Hey all, Looking to see if its possible to get the Mautic tracking that i have embedded on my wordpress to show up on the popular landing pages on Mautic website, its very hard to guage if anyone is landing on my LP… --- ## [Bounced emails behavior](https://forum.mautic.org/t/bounced-emails-behavior/8298)
**Author:** [@mastobuuth](https://forum.mautic.org/u/mastobuuth)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 7:55am UTC](https://forum.mautic.org/t/bounced-emails-behavior/8298 "2017-04-24T07:55:59Z")
Hi everyone, I have settled up my bounced email segment filter in Mautic and it works fine. I use Amazon SES. First I wanna thank all the dev team who does this fantastic job. My question is simple : now, … --- ## [install on Synology DSM 6.1](https://forum.mautic.org/t/install-on-synology-dsm-6-1/8294)
**Author:** [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 5:12am UTC](https://forum.mautic.org/t/install-on-synology-dsm-6-1/8294 "2017-04-24T05:12:10Z")
Hello! I would like to install Mautic on my Synology DSM 6.1 using Apache 2.4, PHP 7, MariaDD (with myPHPadmin) but it’s not quite a full Linux. Any idea how to do it or where to get a tutorial? --- ## [Custom Field Professional not appearing in form construction](https://forum.mautic.org/t/custom-field-professional-not-appearing-in-form-construction/8291)
**Author:** [@laurentm](https://forum.mautic.org/u/laurentm)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 3:28am UTC](https://forum.mautic.org/t/custom-field-professional-not-appearing-in-form-construction/8291 "2017-04-24T03:28:31Z")
Hello, I have a custom field being referenced as professional named Interest. I have another custom field being also referenced named Product Type When I create a form willing to add both of those custom field using … --- ## [clicks link as decision?](https://forum.mautic.org/t/clicks-link-as-decision/5636)
**Author:** [@todda](https://forum.mautic.org/u/todda)\ **Replies:** 11\ **Last updated:** [April 23, 2017, 7:56pm UTC](https://forum.mautic.org/t/clicks-link-as-decision/5636 "2017-04-23T19:56:59Z")
I was building a campaign and wanted to use the following logic: \*Send email #1 \*Wait 7 days \*If lead clicked on link from email, then send email #2, else send email #3 I don’t see an option under “Decisions” … --- ## [Adding image or HTML text into focus item?](https://forum.mautic.org/t/adding-image-or-html-text-into-focus-item/8287)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 2\ **Last updated:** [April 23, 2017, 1:49pm UTC](https://forum.mautic.org/t/adding-image-or-html-text-into-focus-item/8287 "2017-04-23T13:49:57Z")
Hi, the title says it - is it possible to design a more rich focus item by adding an image or possibly some bolded/styled text into it? I thought I could have done it by adding such content into a form using “d… --- ## [Using focus in campaigns](https://forum.mautic.org/t/using-focus-in-campaigns/7712)
**Author:** [@jptejela](https://forum.mautic.org/u/jptejela)\ **Replies:** 2\ **Last updated:** [April 23, 2017, 1:32pm UTC](https://forum.mautic.org/t/using-focus-in-campaigns/7712 "2017-04-23T13:32:49Z")
Is there a way to use focus in campaigns? Or apply conditions to a focus message. For exmple: show a message only if user belongs to a segment. We have our users segmented by language, but we can segment focus message to… --- ## [Focus items - no "focus" directory?!?](https://forum.mautic.org/t/focus-items-no-focus-directory/7963)
**Author:** [@Chris1818](https://forum.mautic.org/u/Chris1818)\ **Replies:** 3\ **Last updated:** [April 23, 2017, 1:30pm UTC](https://forum.mautic.org/t/focus-items-no-focus-directory/7963 "2017-04-23T13:30:22Z")
Hi everybody. I have installed mautic on the self hosted plattform. At the moment I’m trying to get some focus items to run - but nothing happens. I have noticed that the Code: has in the link a .../focus/... dir… --- ## [Emails not Working](https://forum.mautic.org/t/emails-not-working/8286)
**Author:** [@shanef](https://forum.mautic.org/u/shanef)\ **Replies:** 2\ **Last updated:** [April 23, 2017, 9:31am UTC](https://forum.mautic.org/t/emails-not-working/8286 "2017-04-23T09:31:05Z")
Using mautic free cloud base solution - Emails are not getting out - not within a campaign and not test emails… Cloud base users - are you having the same issues?? --- ## [Razor Filter Help](https://forum.mautic.org/t/razor-filter-help/8279)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [April 22, 2017, 6:00pm UTC](https://forum.mautic.org/t/razor-filter-help/8279 "2017-04-22T18:00:16Z")
Sirs, someone can kindly help me with these errors in the razor filter, it is not spam, more was marked as if it were … --- ## [Thrives Lead API cannot see content segments In Mautic](https://forum.mautic.org/t/thrives-lead-api-cannot-see-content-segments-in-mautic/8237)
**Author:** [@richardmerry](https://forum.mautic.org/u/richardmerry)\ **Replies:** 6\ **Last updated:** [April 22, 2017, 1:17pm UTC](https://forum.mautic.org/t/thrives-lead-api-cannot-see-content-segments-in-mautic/8237 "2017-04-22T13:17:20Z")
I’ve just recently installed mautic and all went well. I’ve now connected the thrive leads API (or my WordPress website) to Mautic and connected ok using OAuth2 and I created two contact segment’s in Mautic. When I… --- ## [How to remove margin in email templates](https://forum.mautic.org/t/how-to-remove-margin-in-email-templates/8222)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 2\ **Last updated:** [April 22, 2017, 11:32am UTC](https://forum.mautic.org/t/how-to-remove-margin-in-email-templates/8222 "2017-04-22T11:32:23Z")
Hi Team, I wanted to remove standard margin (spaces) in “Blank” email template. Where I can do it? I can’t find this function in “Builder”. Every email template has margin and content in center, I don’t want to custo… --- ## [Unable to open free cloud account](https://forum.mautic.org/t/unable-to-open-free-cloud-account/8276)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [April 22, 2017, 8:56am UTC](https://forum.mautic.org/t/unable-to-open-free-cloud-account/8276 "2017-04-22T08:56:50Z")
Hello, i’m trying to sign up for a free mautic cloud account for a friend of mine but i’m not able to register. I tried with 2 different emails but everytime i get this error by mail: Quote: We're sorry to reportthat … --- ## [Campaigns Trigger Causes SQLSTATE\[42000\] Error](https://forum.mautic.org/t/campaigns-trigger-causes-sqlstate-42000-error/8072)
**Author:** [@gigcity](https://forum.mautic.org/u/gigcity)\ **Replies:** 25\ **Last updated:** [April 21, 2017, 11:21am UTC](https://forum.mautic.org/t/campaigns-trigger-causes-sqlstate-42000-error/8072 "2017-04-21T11:21:14Z")
Hi Guys, I usually don’t post but… well - this is a particularly painful issue for me. It looks like enough people might be going through this challenge - so I’m hoping this issue can get cleared out. I’ll try to… --- ## [Bounces not being graphed](https://forum.mautic.org/t/bounces-not-being-graphed/7759)
**Author:** [@ec\_seven](https://forum.mautic.org/u/ec_seven)\ **Replies:** 2\ **Last updated:** [April 20, 2017, 7:36pm UTC](https://forum.mautic.org/t/bounces-not-being-graphed/7759 "2017-04-20T19:36:26Z")
Hi I have Mautic configured to send mail out via SES. SES is configured to send bounce notifications back to Mautic over HTTP (using /mailer/amazon/callback). This seems to be working - when I navigate to a contact wi… --- ## [Transferring Emails from Sendy to Mautic](https://forum.mautic.org/t/transferring-emails-from-sendy-to-mautic/8255)
**Author:** [@pmisner](https://forum.mautic.org/u/pmisner)\ **Replies:** 3\ **Last updated:** [April 20, 2017, 4:47pm UTC](https://forum.mautic.org/t/transferring-emails-from-sendy-to-mautic/8255 "2017-04-20T16:47:23Z")
Hi, I’ve been a user of Sendy for drip campaigns. I’d like to transfer my sendy emails to Mautic. Is there a best way to add email opt outs to Mautic from another system? Sendy will export a list of blocked emails as c… --- ## [PLZ HELP : Email création not working](https://forum.mautic.org/t/plz-help-email-creation-not-working/8270)
**Author:** [@bekhedda](https://forum.mautic.org/u/bekhedda)\ **Replies:** 1\ **Last updated:** [April 20, 2017, 1:40pm UTC](https://forum.mautic.org/t/plz-help-email-creation-not-working/8270 "2017-04-20T13:40:09Z")
Bonjour à tous, I cannot modify my emails in the email builder. Nothing is changing. I cannot type any word or something like that. And i cannot had a box in the mail like Photo box or Text box… Someone Can hel… --- ## [Trigger a drip campaign on a custom date field](https://forum.mautic.org/t/trigger-a-drip-campaign-on-a-custom-date-field/8258)
**Author:** [@Ethan](https://forum.mautic.org/u/Ethan)\ **Replies:** 1\ **Last updated:** [April 19, 2017, 9:50pm UTC](https://forum.mautic.org/t/trigger-a-drip-campaign-on-a-custom-date-field/8258 "2017-04-19T21:50:03Z")
I have created a custom field: campaignX\_start\_date for a contact, and then built campaignX with the condition / contact field value contact field: campaignX\_start\_date, operator: date value: is today I then set… [Previous page](https://forum.mautic.org/c/support/8.md?page=227) [Next page](https://forum.mautic.org/c/support/8.md?page=229)