# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=229 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 230 --- ## [Email received as spams](https://forum.mautic.org/t/email-received-as-spams/2705)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 12\ **Last updated:** [April 3, 2017, 5:07am UTC](https://forum.mautic.org/t/email-received-as-spams/2705 "2017-04-03T05:07:32Z")
Hi guys, when I send emails from Mautic they get filtered as spams on the recipient side. Any idea why this is the case? And also if I send this email to my internal email account meaning on my domain which is separate f… --- ## [Lead maturation](https://forum.mautic.org/t/lead-maturation/8233)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 4\ **Last updated:** [April 19, 2017, 1:07pm UTC](https://forum.mautic.org/t/lead-maturation/8233 "2017-04-19T13:07:27Z")
Hi We are using mautic to capture leads in function to a form that users fill out. Once they fill out the form we start to follow the searches that it does in our webs. My question comes now, how can we mature t… --- ## [DB database too big after first sent](https://forum.mautic.org/t/db-database-too-big-after-first-sent/8252)
**Author:** [@carlessebastian](https://forum.mautic.org/u/carlessebastian)\ **Replies:** 1\ **Last updated:** [April 19, 2017, 12:20pm UTC](https://forum.mautic.org/t/db-database-too-big-after-first-sent/8252 "2017-04-19T12:20:11Z")
Hi, we start using mautic 2.7.1 as our software automation and we are having issues with email\_stats.tokens. After first email (channel \>\> emails) (165.000 leads), now email\_stats table is 2.5Gb size (when updating … --- ## [Drag and drop don't working](https://forum.mautic.org/t/drag-and-drop-dont-working/8241)
**Author:** [@Daniele](https://forum.mautic.org/u/Daniele)\ **Replies:** 3\ **Last updated:** [April 19, 2017, 12:17pm UTC](https://forum.mautic.org/t/drag-and-drop-dont-working/8241 "2017-04-19T12:17:47Z")
Hi, I’m use Mautic and personalize it for my company, but in the new version the mail drag & drop editor don’t work properly. When I try to drag the item within the preview nothing happens, the fields in the template a… --- ## [Multiple unique key fields](https://forum.mautic.org/t/multiple-unique-key-fields/8248)
**Author:** [@sujithm](https://forum.mautic.org/u/sujithm)\ **Replies:** 1\ **Last updated:** [April 19, 2017, 4:21am UTC](https://forum.mautic.org/t/multiple-unique-key-fields/8248 "2017-04-19T04:21:48Z")
Hello I have a doubt regarding unique key fields in Mautic. By default, “email” field is set as unique. If I add a custom field (for example “brand”) and set as unique, then will Mautic add separate contacts if any o… --- ## [Create a segment: downloaded an asset](https://forum.mautic.org/t/create-a-segment-downloaded-an-asset/7867)
**Author:** [@chrisdutra](https://forum.mautic.org/u/chrisdutra)\ **Replies:** 5\ **Last updated:** [April 19, 2017, 3:04am UTC](https://forum.mautic.org/t/create-a-segment-downloaded-an-asset/7867 "2017-04-19T03:04:13Z")
How can I create a segment with people who downloaded an asset? This option isn’t available on segment’s filter list. --- ## [Social Network Monitoring?](https://forum.mautic.org/t/social-network-monitoring/8212)
**Author:** [@DFA](https://forum.mautic.org/u/DFA)\ **Replies:** 4\ **Last updated:** [April 19, 2017, 2:22am UTC](https://forum.mautic.org/t/social-network-monitoring/8212 "2017-04-19T02:22:48Z")
Anyone know how to add more social networks into the monitoring section? The only options are “Twitter Mentions” and “Twitter Hashtag”. Does Mautic only really work with Twitter? It was so easy to set Twitter up… --- ## [Sending Mails is taking too long](https://forum.mautic.org/t/sending-mails-is-taking-too-long/8236)
**Author:** [@boyan](https://forum.mautic.org/u/boyan)\ **Replies:** 8\ **Last updated:** [April 19, 2017, 1:48am UTC](https://forum.mautic.org/t/sending-mails-is-taking-too-long/8236 "2017-04-19T01:48:23Z")
Hi all, could you please help me, because sending emails is taking too long. I’m sending to a 1000 contacts in a batches of 100 and Mautic stays on the page where it says: “Sending is in progress. Leaving this pag… --- ## [Docker without reinstall](https://forum.mautic.org/t/docker-without-reinstall/8238)
**Author:** [@bfr](https://forum.mautic.org/u/bfr)\ **Replies:** 2\ **Last updated:** [April 18, 2017, 11:53pm UTC](https://forum.mautic.org/t/docker-without-reinstall/8238 "2017-04-18T23:53:49Z")
Hello, Is it possible to run the docker with parameters to avoid reinstalling database everytime we run a docker? Thanks, Bfr --- ## [Remove 'bounced' emails?](https://forum.mautic.org/t/remove-bounced-emails/7445)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 5\ **Last updated:** [April 18, 2017, 8:17pm UTC](https://forum.mautic.org/t/remove-bounced-emails/7445 "2017-04-18T20:17:24Z")
Hi there, I am looking to delete email entries in our database that bounced. Did some research on it and found this thread: https://www.mautic.org/community/index.php/2738-how-to-automatically-remove-the-leads-… --- ## [Missing submit button](https://forum.mautic.org/t/missing-submit-button/8199)
**Author:** [@paweldebik](https://forum.mautic.org/u/paweldebik)\ **Replies:** 2\ **Last updated:** [April 18, 2017, 11:07am UTC](https://forum.mautic.org/t/missing-submit-button/8199 "2017-04-18T11:07:30Z")
Hi everyone, I’m trying Mautic for the first time, and just created a form that I’ve embedded on my website. I see where I can add form fields (first name, last name, email address), but I can’t find how to add a … --- ## [Mautic download page is not working](https://forum.mautic.org/t/mautic-download-page-is-not-working/8232)
**Author:** [@alkhaban](https://forum.mautic.org/u/alkhaban)\ **Replies:** 2\ **Last updated:** [April 18, 2017, 7:22am UTC](https://forum.mautic.org/t/mautic-download-page-is-not-working/8232 "2017-04-18T07:22:46Z")
hello, any one can help me, i can not download mautic, i think the download page is not working please help me --- ## [mtc.js gets called twice and is also taking time to load](https://forum.mautic.org/t/mtc-js-gets-called-twice-and-is-also-taking-time-to-load/7392)
**Author:** [@amevburman](https://forum.mautic.org/u/amevburman)\ **Replies:** 3\ **Last updated:** [April 18, 2017, 7:06am UTC](https://forum.mautic.org/t/mtc-js-gets-called-twice-and-is-also-taking-time-to-load/7392 "2017-04-18T07:06:15Z")
Hi, I have implemented the mautic tracking code on my sub domain. The mtc.js get’s called twice and takes collectively over 5 seconds (for both calls) to respond. I have placed the JS snippet just before the tag. Thi… --- ## [Gated video in external Landing Page](https://forum.mautic.org/t/gated-video-in-external-landing-page/8216)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 3\ **Last updated:** [April 17, 2017, 7:07pm UTC](https://forum.mautic.org/t/gated-video-in-external-landing-page/8216 "2017-04-17T19:07:13Z")
Hi guys. I trying use the gated video tool in a externel lending page in wordpress but, it show me only a black cover over my video. Whats i need to use this resource on an external page? --- ## [Integration with Magento](https://forum.mautic.org/t/integration-with-magento/2509)
**Author:** [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Replies:** 5\ **Last updated:** [April 17, 2017, 3:29pm UTC](https://forum.mautic.org/t/integration-with-magento/2509 "2017-04-17T15:29:25Z")
Hey guys! There are some way to integrate Magento to Mautic? The newsletter system of Magento is sucks and its cool if we can move the transitional emails, segmentations and campaign to Mautic. --- ## [Error 500](https://forum.mautic.org/t/error-500/8172)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 11\ **Last updated:** [April 17, 2017, 9:31am UTC](https://forum.mautic.org/t/error-500/8172 "2017-04-17T09:31:59Z")
Hi, Had mautic installed and working properly, today I had to restart the server and when I tried to access the web I get “HTTP Error 500”. I have tried to raise a copy a week ago and I get the same error, I can o… --- ## [Insert new actions during the campaign](https://forum.mautic.org/t/insert-new-actions-during-the-campaign/8128)
**Author:** [@regis](https://forum.mautic.org/u/regis)\ **Replies:** 2\ **Last updated:** [April 17, 2017, 1:16am UTC](https://forum.mautic.org/t/insert-new-actions-during-the-campaign/8128 "2017-04-17T01:16:57Z")
I have a campaign that weekly I create new content to send to the leads that register on my site. How do I set new actions (send the new email) in the middle of a campaign that is already running? I would like to set… --- ## [Asset upload error](https://forum.mautic.org/t/asset-upload-error/8221)
**Author:** [@jordiplanassauter1](https://forum.mautic.org/u/jordiplanassauter1)\ **Replies:** 1\ **Last updated:** [April 16, 2017, 2:10pm UTC](https://forum.mautic.org/t/asset-upload-error/8221 "2017-04-16T14:10:25Z")
I have this log when I open an asset. Any time I tried to go in an asset editor, the system directly execute a download of the asset. The asset seems to be in the system, but when browse the app/file no files is in. The … --- ## [Instagram integration](https://forum.mautic.org/t/instagram-integration/7364)
**Author:** [@cambirdmusic](https://forum.mautic.org/u/cambirdmusic)\ **Replies:** 3\ **Last updated:** [April 15, 2017, 2:31pm UTC](https://forum.mautic.org/t/instagram-integration/7364 "2017-04-15T14:31:01Z")
Hey guys! I was recommended Mautic by a mentor and am in the process of setting up all of my integrations so I can effectively use the software. I am having trouble with the Instagram integration however. When … --- ## [New 503 error that I can't figure out](https://forum.mautic.org/t/new-503-error-that-i-cant-figure-out/8206)
**Author:** [@psgpsg12](https://forum.mautic.org/u/psgpsg12)\ **Replies:** 2\ **Last updated:** [April 14, 2017, 4:00am UTC](https://forum.mautic.org/t/new-503-error-that-i-cant-figure-out/8206 "2017-04-14T04:00:17Z")
I have mautic running on an AWS ec2 instance and everything had been fine for awhile, but now I get a 503 error: This page isn’t working mautic.thankster.com is currently unable to handle this request. HTTP ERRO… --- ## [Mautic does not send all emails for campaings](https://forum.mautic.org/t/mautic-does-not-send-all-emails-for-campaings/8208)
**Author:** [@Edsantos70](https://forum.mautic.org/u/Edsantos70)\ **Replies:** 1\ **Last updated:** [April 14, 2017, 1:58am UTC](https://forum.mautic.org/t/mautic-does-not-send-all-emails-for-campaings/8208 "2017-04-14T01:58:23Z")
Hi guys, I have a problem in my Mautic installation (it is installed on digital Ocean VPS) and when I configure a campaign to send emails to send on specific date or time, Mautic send some emails, but stop to send a… --- ## [Error 500 when creating new asset](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129)
**Author:** [@absint0o](https://forum.mautic.org/u/absint0o)\ **Replies:** 4\ **Last updated:** [April 13, 2017, 4:56pm UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129 "2017-04-13T16:56:22Z")
Hello, I’m trying to add a new asset to my mautic installation but i’m always getting a 500 Internal Server Error: “NetworkError: 500 Internal Server Error - http://mydomain/mautic/s/assets/new?mauticUserLastActiv… --- ## [campaign emails sent but never received by contacts](https://forum.mautic.org/t/campaign-emails-sent-but-never-received-by-contacts/8200)
**Author:** [@patrickyk](https://forum.mautic.org/u/patrickyk)\ **Replies:** 1\ **Last updated:** [April 13, 2017, 11:33am UTC](https://forum.mautic.org/t/campaign-emails-sent-but-never-received-by-contacts/8200 "2017-04-13T11:33:41Z")
Hello, I have set up contacts emails and segments and a campaign , The email test for smtp settings and individual emails work fine they send out and actually arrive into the contact’s / lead’s in… --- ## [Bluehost - Monitored Inbox Settings](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148)
**Author:** [@qbitsolutions](https://forum.mautic.org/u/qbitsolutions)\ **Replies:** 3\ **Last updated:** [April 12, 2017, 9:33pm UTC](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148 "2017-04-12T21:33:50Z")
Hello, I am trying to set-up my Mautic installation in Bluehost shared hosting, particularly Mautic’s Configuration-\>Email Settings-\>Monitored Inbox Settings. Below is my monitored\_email details from app/config/loca… --- ## [Campaign emails not sending (Mautic Hosted)](https://forum.mautic.org/t/campaign-emails-not-sending-mautic-hosted/8151)
**Author:** [@themodernelectric](https://forum.mautic.org/u/themodernelectric)\ **Replies:** 1\ **Last updated:** [April 12, 2017, 7:29pm UTC](https://forum.mautic.org/t/campaign-emails-not-sending-mautic-hosted/8151 "2017-04-12T19:29:35Z")
Hello, Let me know if I need to provide any additional information or screen shots. I am using a Free Mautic-hosted account. When someone subscribes to my campaign they receive the initial email, after that nothing tri… --- ## [Email in campaign not sending](https://forum.mautic.org/t/email-in-campaign-not-sending/8086)
**Author:** [@annafjmorris](https://forum.mautic.org/u/annafjmorris)\ **Replies:** 5\ **Last updated:** [April 12, 2017, 6:02pm UTC](https://forum.mautic.org/t/email-in-campaign-not-sending/8086 "2017-04-12T18:02:58Z")
Hi, I use the mautic.net free service and am having real trouble getting a campaign email to send. I got customers at an event to sign up on Saturday, they were tweeted from mautic on Saturday evening, which worked … --- ## [Form redirect failing](https://forum.mautic.org/t/form-redirect-failing/1854)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 5\ **Last updated:** [April 12, 2017, 4:57pm UTC](https://forum.mautic.org/t/form-redirect-failing/1854 "2017-04-12T16:57:06Z")
MAUTIC 1.0.5 - Form does not redirect for the specified URL. Any known hint? --- ## [How to move data between leads table and companies table](https://forum.mautic.org/t/how-to-move-data-between-leads-table-and-companies-table/8163)
**Author:** [@Beloa](https://forum.mautic.org/u/Beloa)\ **Replies:** 1\ **Last updated:** [April 12, 2017, 3:00pm UTC](https://forum.mautic.org/t/how-to-move-data-between-leads-table-and-companies-table/8163 "2017-04-12T15:00:38Z")
Hi, In a previous release (when the companies table was not yet available), I created some custom fields in the leads table (contact information). As those data are clearly linked to a company profile (eg, industr… --- ## [Dynamic content styling](https://forum.mautic.org/t/dynamic-content-styling/8187)
**Author:** [@stevegrant](https://forum.mautic.org/u/stevegrant)\ **Replies:** 1\ **Last updated:** [April 12, 2017, 2:27pm UTC](https://forum.mautic.org/t/dynamic-content-styling/8187 "2017-04-12T14:27:57Z")
I guess this thread is two-fold: Firstly, the practical issue - I have an email design which has up to 5 content blocks, each with an image on one side and some text on the other. The layout of these blocks (image l… --- ## [Show field when selected](https://forum.mautic.org/t/show-field-when-selected/8190)
**Author:** [@dellabella](https://forum.mautic.org/u/dellabella)\ **Replies:** 1\ **Last updated:** [April 12, 2017, 10:53am UTC](https://forum.mautic.org/t/show-field-when-selected/8190 "2017-04-12T10:53:34Z")
I am having difficulties - probably simple but just missing it. I have a form with a checkbox with 3 values. Only one of the three maybe selected. But based on the selection I need an additional field to show based … [Previous page](https://forum.mautic.org/c/support/8.md?page=228) [Next page](https://forum.mautic.org/c/support/8.md?page=230)