# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=230 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 231 --- ## [How to use Social Monitoring](https://forum.mautic.org/t/how-to-use-social-monitoring/7809)
**Author:** [@eknimation](https://forum.mautic.org/u/eknimation)\ **Replies:** 3\ **Last updated:** [April 12, 2017, 8:29am UTC](https://forum.mautic.org/t/how-to-use-social-monitoring/7809 "2017-04-12T08:29:59Z")
Hi there. I am very excite with this feature. I try to configure cron, twitter plug-in and social monitoring. Then it’s not work for me. I installed version 2.6.1 This is my step. I create new monito… --- ## [Charts not updating after https move](https://forum.mautic.org/t/charts-not-updating-after-https-move/7933)
**Author:** [@JonT](https://forum.mautic.org/u/JonT)\ **Replies:** 3\ **Last updated:** [April 11, 2017, 11:58pm UTC](https://forum.mautic.org/t/charts-not-updating-after-https-move/7933 "2017-04-11T23:58:42Z")
Hi, Loving the software, thanks to all that make it possible. I moved my site from http to https the other week and I’m pretty sure I caught all the spots in Mautic where URLs needed changing. Everything w… --- ## [Mautic and Wordpress](https://forum.mautic.org/t/mautic-and-wordpress/8182)
**Author:** [@anjBoom](https://forum.mautic.org/u/anjBoom)\ **Replies:** 1\ **Last updated:** [April 11, 2017, 11:44pm UTC](https://forum.mautic.org/t/mautic-and-wordpress/8182 "2017-04-11T23:44:54Z")
Hi, I am new to mautic and I started reading the forums to learn more. I saw how you helped out with some of the forum members and I was wondering if you could help me out. I have a wordpress site I am working … --- ## [FullContact API Change?](https://forum.mautic.org/t/fullcontact-api-change/8176)
**Author:** [@mrmirz](https://forum.mautic.org/u/mrmirz)\ **Replies:** 2\ **Last updated:** [April 11, 2017, 10:32pm UTC](https://forum.mautic.org/t/fullcontact-api-change/8176 "2017-04-11T22:32:47Z")
Hi there, I’m trying to configure the FullContact plugin but when I go to generate a FullContact API key I am given both a cliend ID and client secret. The Mautic UI only has a field for an API key. I see on the Ful… --- ## [No tracker set on form submission](https://forum.mautic.org/t/no-tracker-set-on-form-submission/8157)
**Author:** [@pgagnonADN](https://forum.mautic.org/u/pgagnonADN)\ **Replies:** 2\ **Last updated:** [April 11, 2017, 5:09pm UTC](https://forum.mautic.org/t/no-tracker-set-on-form-submission/8157 "2017-04-11T17:09:06Z")
Here is the situation. I have a form on a website where clients are entering an access code provided to them by regular mail. At that point, information is extracted from our DB and the client is redirected to a con… --- ## [Problem with "for interval" Delay and following Decision failing](https://forum.mautic.org/t/problem-with-for-interval-delay-and-following-decision-failing/1720)
**Author:** [@ppytlik](https://forum.mautic.org/u/ppytlik)\ **Replies:** 3\ **Last updated:** [April 11, 2017, 2:58pm UTC](https://forum.mautic.org/t/problem-with-for-interval-delay-and-following-decision-failing/1720 "2017-04-11T14:58:06Z")
Delayed Email Action causes a following Email Opened Decision to fail (never triggers). It took us a long time to figure out what’s going on, we’ve created many scenarios, testing each campaign individually until we… --- ## [Campaigns not sending emails](https://forum.mautic.org/t/campaigns-not-sending-emails/8002)
**Author:** [@yourdigitalclub](https://forum.mautic.org/u/yourdigitalclub)\ **Replies:** 3\ **Last updated:** [April 11, 2017, 11:52am UTC](https://forum.mautic.org/t/campaigns-not-sending-emails/8002 "2017-04-11T11:52:06Z")
Hi, I’ve having an issue with campaigns not sending emails not completing any form of action within the workflow… I have tested every possible action with contacts within a segment and coming directly through a camp… --- ## [queue sending not working](https://forum.mautic.org/t/queue-sending-not-working/7494)
**Author:** [@hotequedev](https://forum.mautic.org/u/hotequedev)\ **Replies:** 2\ **Last updated:** [April 11, 2017, 11:35am UTC](https://forum.mautic.org/t/queue-sending-not-working/7494 "2017-04-11T11:35:12Z")
Hello, While send immediately works fine, queue doesn’t send the emails but marks them as sent. The crons are running, the server setup is WHM with an account dedicated for the mautic software, that means the c… --- ## [install mautic on local](https://forum.mautic.org/t/install-mautic-on-local/8171)
**Author:** [@maeva](https://forum.mautic.org/u/maeva)\ **Replies:** 2\ **Last updated:** [April 11, 2017, 10:03am UTC](https://forum.mautic.org/t/install-mautic-on-local/8171 "2017-04-11T10:03:11Z")
Hi, I am trying to install mautic on local with wamp. The problem is when I try to validate the first step of database’s informations , I get this message The site is currently offline due to encountering an error… --- ## [Mautic and Wordpress](https://forum.mautic.org/t/mautic-and-wordpress/8164)
**Author:** [@anjBoom](https://forum.mautic.org/u/anjBoom)\ **Replies:** 1\ **Last updated:** [April 11, 2017, 12:53am UTC](https://forum.mautic.org/t/mautic-and-wordpress/8164 "2017-04-11T00:53:41Z")
Hi, I need help with my mautic and wordpress integration. I read on the forum boards you are very knowledgeable and helpful on mautic ins and outs. I have forms on my site asking for email and contact informati… --- ## [Login & Mautic site form failure](https://forum.mautic.org/t/login-mautic-site-form-failure/8159)
**Author:** [@Matt\_WaterWelders](https://forum.mautic.org/u/Matt_WaterWelders)\ **Replies:** 1\ **Last updated:** [April 10, 2017, 7:46pm UTC](https://forum.mautic.org/t/login-mautic-site-form-failure/8159 "2017-04-10T19:46:27Z")
Whenever I attempt to login to my mautic dashboard, I’m taken to this page: http://www.awesomescreenshot.com/image/2384843/1659bf19eb9e5b9a86b3fdff066e2797 The same thing happens with the html Mautic forms that… --- ## [My instance disappear](https://forum.mautic.org/t/my-instance-disappear/8158)
**Author:** [@muller\_fabio](https://forum.mautic.org/u/muller_fabio)\ **Replies:** 1\ **Last updated:** [April 10, 2017, 4:08pm UTC](https://forum.mautic.org/t/my-instance-disappear/8158 "2017-04-10T16:08:29Z")
Hi, My instance disappear 3 days ago. All times that I tried access I just receive the message: Lost by chance? I couldn’t find the page you were looking for. May I suggest a search? But inside my panel I s… --- ## [Having a Problem with my Mautic and Hubspot Integration](https://forum.mautic.org/t/having-a-problem-with-my-mautic-and-hubspot-integration/8124)
**Author:** [@rsmarketing](https://forum.mautic.org/u/rsmarketing)\ **Replies:** 2\ **Last updated:** [April 10, 2017, 5:14am UTC](https://forum.mautic.org/t/having-a-problem-with-my-mautic-and-hubspot-integration/8124 "2017-04-10T05:14:11Z")
Hello there, I would like to ask for tech/admin support regarding the issues that i encountered on configuring my integration between my hubspot and mautic. I followed everything on the tutorial here https://mautic.com/h… --- ## [Social Login](https://forum.mautic.org/t/social-login/8132)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 2\ **Last updated:** [April 10, 2017, 4:56am UTC](https://forum.mautic.org/t/social-login/8132 "2017-04-10T04:56:12Z")
Sire, good night. I configured the pugins here for the social login, but the data is not being filled in the form ... I already researched and ja mapeei some data, but even so still nothing came ..... suggestion ??? --- ## [Focus information duplicity](https://forum.mautic.org/t/focus-information-duplicity/7240)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 3\ **Last updated:** [April 10, 2017, 4:50am UTC](https://forum.mautic.org/t/focus-information-duplicity/7240 "2017-04-10T04:50:25Z")
Sirs, good morning … I noticed that my items in the focus area are duplicating the information in the chart … if I open the item once, it poses as being 2 visits … Suggestion of correction for kindness ??? --- ## [SQLSTATE\[42S22\]: Column not found: 1054 Unknown column 'primarycompany' in 'field list'](https://forum.mautic.org/t/sqlstate-42s22-column-not-found-1054-unknown-column-primarycompany-in-field-list/7047)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 7\ **Last updated:** [April 9, 2017, 4:57pm UTC](https://forum.mautic.org/t/sqlstate-42s22-column-not-found-1054-unknown-column-primarycompany-in-field-list/7047 "2017-04-09T16:57:31Z")
It seems the schema is not correct but I have updated the scheme by trying to visit update/schema, which tells me it’s already up to date. Any ideas where the column should exist? --- ## [Form 500 Error](https://forum.mautic.org/t/form-500-error/8143)
**Author:** [@cg4ksu](https://forum.mautic.org/u/cg4ksu)\ **Replies:** 1\ **Last updated:** [April 9, 2017, 1:57pm UTC](https://forum.mautic.org/t/form-500-error/8143 "2017-04-09T13:57:36Z")
We have an issue with forms returning 500 error. We are using this method to post data to our form. It works fine for a day or two and then suddenly stops. We reconfigured a fresh install, tried again… exact s… --- ## [Email not show up in dropdown menu in campaign builder](https://forum.mautic.org/t/email-not-show-up-in-dropdown-menu-in-campaign-builder/8139)
**Author:** [@LilyAF](https://forum.mautic.org/u/LilyAF)\ **Replies:** 3\ **Last updated:** [April 9, 2017, 5:57am UTC](https://forum.mautic.org/t/email-not-show-up-in-dropdown-menu-in-campaign-builder/8139 "2017-04-09T05:57:08Z")
I am trying to create a campaign with an autoresponder sequence. The email I created shows up in the “emails” list under channels, but not in the list of emails inside the campaign builder. How do I get it to show up s… --- ## [Installation Error](https://forum.mautic.org/t/installation-error/8064)
**Author:** [@reethishabibullah](https://forum.mautic.org/u/reethishabibullah)\ **Replies:** 4\ **Last updated:** [April 8, 2017, 8:39pm UTC](https://forum.mautic.org/t/installation-error/8064 "2017-04-08T20:39:52Z")
getting this error while installing the tool. The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs … --- ## [view logfile in cloudversion](https://forum.mautic.org/t/view-logfile-in-cloudversion/8138)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 1\ **Last updated:** [April 8, 2017, 9:38am UTC](https://forum.mautic.org/t/view-logfile-in-cloudversion/8138 "2017-04-08T09:38:55Z")
Hi, Where can I find the logfile for troubleshooting Mautic. I created an account on the Mautic website and don’t have FTP access. kind regards Arthur --- ## [Failed to execute campaign event](https://forum.mautic.org/t/failed-to-execute-campaign-event/8114)
**Author:** [@shakil](https://forum.mautic.org/u/shakil)\ **Replies:** 4\ **Last updated:** [April 7, 2017, 5:32pm UTC](https://forum.mautic.org/t/failed-to-execute-campaign-event/8114 "2017-04-07T17:32:43Z")
Failed to execute campaign event for “Undisclosed-Recipient:;”@ms.mail.items.tw. Trakom / Trakom 4 days ago What is the solution? How do I find this type of issue in 1 million data? --- ## [Regexp what means?](https://forum.mautic.org/t/regexp-what-means/7611)
**Author:** [@Antonio\_Lazzari](https://forum.mautic.org/u/Antonio_Lazzari)\ **Replies:** 4\ **Last updated:** [April 7, 2017, 3:35pm UTC](https://forum.mautic.org/t/regexp-what-means/7611 "2017-04-07T15:35:59Z")
Hi guys someone can explain me the use of: like regexp in the filters of Dynamic Content? What mean like? How I can write a regexp? Is eg: field=\>number? Or what??? Thanks a lot --- ## [WP Mautic - Tracking page hits](https://forum.mautic.org/t/wp-mautic-tracking-page-hits/8108)
**Author:** [@Theobane](https://forum.mautic.org/u/Theobane)\ **Replies:** 9\ **Last updated:** [April 7, 2017, 8:44am UTC](https://forum.mautic.org/t/wp-mautic-tracking-page-hits/8108 "2017-04-07T08:44:50Z")
Hey all, Just installed the WP-Mautic plugin on the website and by just using the IP address of where the instance was it hooked it up, which is very handy and simple!! Only thing though, is that I can’t seem t… --- ## [Emails not displaying correctly](https://forum.mautic.org/t/emails-not-displaying-correctly/8110)
**Author:** [@Theobane](https://forum.mautic.org/u/Theobane)\ **Replies:** 3\ **Last updated:** [April 7, 2017, 6:34am UTC](https://forum.mautic.org/t/emails-not-displaying-correctly/8110 "2017-04-07T06:34:35Z")
Hey all, Ran into another small blip (or big depending on your view!), when i use the code builder for Emails and then view it. It show’s the email template very nicely, and even when i preview the url afterwards it… --- ## [Mautic problem with Access-Control-Allow-Origin](https://forum.mautic.org/t/mautic-problem-with-access-control-allow-origin/8122)
**Author:** [@giullianosoares](https://forum.mautic.org/u/giullianosoares)\ **Replies:** 2\ **Last updated:** [April 6, 2017, 2:07pm UTC](https://forum.mautic.org/t/mautic-problem-with-access-control-allow-origin/8122 "2017-04-06T14:07:46Z")
When I configure Mautic in “another” domain, I have this message. Is bug? Have solution? XMLHttpRequest cannot load http://materiais.ciadecomedia.com.br/mtc/event. Response to preflight request doesn’t pass acc… --- ## [Email Generator doesn't anymore](https://forum.mautic.org/t/email-generator-doesnt-anymore/8120)
**Author:** [@sollagnier](https://forum.mautic.org/u/sollagnier)\ **Replies:** 1\ **Last updated:** [April 6, 2017, 11:26am UTC](https://forum.mautic.org/t/email-generator-doesnt-anymore/8120 "2017-04-06T11:26:01Z")
Hi all ! I’m a new user of mautic. I really like to use this software, even if I come across with some troubles like cron job. I solved it using plugin cronfing, but since the installation, the email’s generator don… --- ## [New installation of Mautic redirects to File Not Found - 404 in vps server](https://forum.mautic.org/t/new-installation-of-mautic-redirects-to-file-not-found-404-in-vps-server/8098)
**Author:** [@ank](https://forum.mautic.org/u/ank)\ **Replies:** 4\ **Last updated:** [April 6, 2017, 9:58am UTC](https://forum.mautic.org/t/new-installation-of-mautic-redirects-to-file-not-found-404-in-vps-server/8098 "2017-04-06T09:58:12Z")
New installation of Mautic redirects to File Not Found - 404 in vps server --- ## [Mautic Zoho Integration loses Lead Names](https://forum.mautic.org/t/mautic-zoho-integration-loses-lead-names/7904)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 3\ **Last updated:** [April 5, 2017, 11:42pm UTC](https://forum.mautic.org/t/mautic-zoho-integration-loses-lead-names/7904 "2017-04-05T23:42:25Z")
I’ve noticed that since I recently updated from 1.41 to 2.7, any leads that I push across to Zoho CRM using the Zoho plugin lose their Firstname and Lastname, and just show up in Zoho as Unknown. The other fields are goi… --- ## [Decrease running campaign time](https://forum.mautic.org/t/decrease-running-campaign-time/8116)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 2\ **Last updated:** [April 5, 2017, 2:50pm UTC](https://forum.mautic.org/t/decrease-running-campaign-time/8116 "2017-04-05T14:50:16Z")
I have a maltic campaign that launches through the users who are accessing a segment, these users are sent an email. My doubt is that when a user accesses a segment it takes 1 hour to send him an email or he is sent to… --- ## [Mautic HTML connection](https://forum.mautic.org/t/mautic-html-connection/8109)
**Author:** [@mattboss](https://forum.mautic.org/u/mattboss)\ **Replies:** 2\ **Last updated:** [April 5, 2017, 12:38pm UTC](https://forum.mautic.org/t/mautic-html-connection/8109 "2017-04-05T12:38:42Z")
Hi, I’m trying to set up a wordpress shortcode content lock on a webpage using mautic. I’ve successfully connected via API however, as is always the case with Thrive, it can’t locate the standalone form that I built… [Previous page](https://forum.mautic.org/c/support/8.md?page=229) [Next page](https://forum.mautic.org/c/support/8.md?page=231)