# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=232 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 233 --- ## [Track response](https://forum.mautic.org/t/track-response/8003)
**Author:** [@yacineattigui](https://forum.mautic.org/u/yacineattigui)\ **Replies:** 2\ **Last updated:** [March 28, 2017, 6:52pm UTC](https://forum.mautic.org/t/track-response/8003 "2017-03-28T18:52:32Z")
Hello, I would like to know if I can track replies on an email sent from Mautic? and how to post this data on contact information page? Thanks. --- ## [Check group in two columns](https://forum.mautic.org/t/check-group-in-two-columns/8037)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 2\ **Last updated:** [March 28, 2017, 5:58pm UTC](https://forum.mautic.org/t/check-group-in-two-columns/8037 "2017-03-28T17:58:31Z")
Hi, I have a form with several check box group and I would like that instead of appear in vertical, appeared in two columns the data. How I can get this? My version of Mautic is 2.7.1 Thank you --- ## [Error send form](https://forum.mautic.org/t/error-send-form/8038)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 1\ **Last updated:** [March 28, 2017, 1:40pm UTC](https://forum.mautic.org/t/error-send-form/8038 "2017-03-28T13:40:03Z")
Hi, I have a form attached to a destination page, in the form I have several obligatory fields, but when I send you to send these fields empty the destination page is regarga and a url indicating the wrong fields. … --- ## [Embedded form validation](https://forum.mautic.org/t/embedded-form-validation/3417)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 3\ **Last updated:** [March 28, 2017, 12:55pm UTC](https://forum.mautic.org/t/embedded-form-validation/3417 "2017-03-28T12:55:13Z")
Is there a way to get the validation output of the Mautic form that is embedded on our website? We are using the JS way (i.e. including the one-liner which uses an intermediate iframe to send data to Mautic). We ne… --- ## [Error upgrading to 2.7.1](https://forum.mautic.org/t/error-upgrading-to-2-7-1/8014)
**Author:** [@lerg57](https://forum.mautic.org/u/lerg57)\ **Replies:** 2\ **Last updated:** [March 27, 2017, 3:05pm UTC](https://forum.mautic.org/t/error-upgrading-to-2-7-1/8014 "2017-03-27T15:05:08Z")
Dear Sirs, I installed Mautic in AWS thru Bitnami. Trying to upgrade Mautic 2.5.1 to 2.7.1 thru SSH using php upgrade.php I received this msg: http: //bit.ly/2mZ1aLQ This is the error file I get: http://bit.ly/2… --- ## [RSS Mailchimp TO MAUTIC](https://forum.mautic.org/t/rss-mailchimp-to-mautic/8031)
**Author:** [@cwebber](https://forum.mautic.org/u/cwebber)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 1:55pm UTC](https://forum.mautic.org/t/rss-mailchimp-to-mautic/8031 "2017-03-27T13:55:16Z")
Morning everyone! I’m new to Mautic but have been reading a lot, particularly about the lack of RSS support in campaign emails. I know the current best solution is to link mautic subscribers to a service like mailc… --- ## [Link Ip to email](https://forum.mautic.org/t/link-ip-to-email/8029)
**Author:** [@alkazeste](https://forum.mautic.org/u/alkazeste)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 12:23pm UTC](https://forum.mautic.org/t/link-ip-to-email/8029 "2017-03-27T12:23:25Z")
Hello everybody ! I instaled Mautic few days ago and I success to track ip adress from visitor on my website. However I can’t merge ip adress to email adress and I don’t understand how I could. I looked for google b… --- ## [How to identify anonymous contact using API?](https://forum.mautic.org/t/how-to-identify-anonymous-contact-using-api/8028)
**Author:** [@eknimation](https://forum.mautic.org/u/eknimation)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 11:23am UTC](https://forum.mautic.org/t/how-to-identify-anonymous-contact-using-api/8028 "2017-03-27T11:23:57Z")
Hi there, I install tracking into 3rd website and worked. I look in console. Then. After user submit data to main web application I using contact API send data to mautic too. I using contact creat… --- ## [Having problem sending bulk email](https://forum.mautic.org/t/having-problem-sending-bulk-email/8027)
**Author:** [@Aknet\_1](https://forum.mautic.org/u/Aknet_1)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 6:16am UTC](https://forum.mautic.org/t/having-problem-sending-bulk-email/8027 "2017-03-27T06:16:28Z")
If i want to start bulk email campaign then, how much email id i can add in a segment, after starting a campaign it stops after a sudden period of time, If i would like to start a smooth campaign then how it is possible? … --- ## [Bulk Email Campaign Problem](https://forum.mautic.org/t/bulk-email-campaign-problem/8026)
**Author:** [@shakil](https://forum.mautic.org/u/shakil)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 4:36am UTC](https://forum.mautic.org/t/bulk-email-campaign-problem/8026 "2017-03-27T04:36:46Z")
I have uploaded leads using your import feature, but unfortunately, if I gave 50,000 leads, it was uploaded 20,000 or 15,000 or 25,000 leads, not all leads uploaded successfully. What is the reason behind that? Aft… --- ## [Send Emails DateInterval Error](https://forum.mautic.org/t/send-emails-dateinterval-error/8009)
**Author:** [@pascuin](https://forum.mautic.org/u/pascuin)\ **Replies:** 2\ **Last updated:** [March 26, 2017, 10:22am UTC](https://forum.mautic.org/t/send-emails-dateinterval-error/8009 "2017-03-26T10:22:34Z")
Hello there Mautic people, After creating a new Channels \> Email and filling it out completely like subject, internal name, contact segment, category, published & email content (builder template blank). It’s not pos… --- ## [Page hits shown multiple times in contact history](https://forum.mautic.org/t/page-hits-shown-multiple-times-in-contact-history/8022)
**Author:** [@DutchAlfred](https://forum.mautic.org/u/DutchAlfred)\ **Replies:** 1\ **Last updated:** [March 26, 2017, 4:03am UTC](https://forum.mautic.org/t/page-hits-shown-multiple-times-in-contact-history/8022 "2017-03-26T04:03:42Z")
One of the great features of Mautic is that you can follow the path that a visitor went through on your website. The only problem which I have with my site www.allianceexperts.com is that each page hit is displayed three… --- ## [DB setup error](https://forum.mautic.org/t/db-setup-error/8020)
**Author:** [@peterj](https://forum.mautic.org/u/peterj)\ **Replies:** 2\ **Last updated:** [March 25, 2017, 7:32pm UTC](https://forum.mautic.org/t/db-setup-error/8020 "2017-03-25T19:32:40Z")
Hi, I have just been trying to install Mautic but when I fill out the DB setup page I receive this error. An error occured while attempting to connect to the database: An exception occured in driver: SQLSTATE\[HY0… --- ## [E-mail tracking](https://forum.mautic.org/t/e-mail-tracking/7906)
**Author:** [@SRiemeijer](https://forum.mautic.org/u/SRiemeijer)\ **Replies:** 3\ **Last updated:** [March 25, 2017, 1:33pm UTC](https://forum.mautic.org/t/e-mail-tracking/7906 "2017-03-25T13:33:26Z")
Hi, I have a problem with e-mail tracking, in the logs I get the following error: mautic.ERROR: SymfonyComponentDebugExceptionFatalThrowableError: Call to a member function setSource() on null - in file /domain… --- ## [Lead Transfer with Get or Post](https://forum.mautic.org/t/lead-transfer-with-get-or-post/7993)
**Author:** [@MarqB](https://forum.mautic.org/u/MarqB)\ **Replies:** 4\ **Last updated:** [March 25, 2017, 3:16am UTC](https://forum.mautic.org/t/lead-transfer-with-get-or-post/7993 "2017-03-25T03:16:44Z")
Hello, I’ve been considering to switch away from GetResponse and Mautic has had great feedback from a few people I’ve talked with. I wanted to know it was possible to integrate Mautic with a platform I use call… --- ## [Contacts not showing](https://forum.mautic.org/t/contacts-not-showing/8018)
**Author:** [@betobesosa](https://forum.mautic.org/u/betobesosa)\ **Replies:** 1\ **Last updated:** [March 24, 2017, 10:07pm UTC](https://forum.mautic.org/t/contacts-not-showing/8018 "2017-03-24T22:07:07Z")
Hi everyone, i´m new with mautic, i have uploaded a CSV file with only 19 contacts, it shows the succeeded mesage when it finishes the upload and shows that the segment has the 19 contacts, but when i go to the “view 19 … --- ## [Email integration says no](https://forum.mautic.org/t/email-integration-says-no/8007)
**Author:** [@headcountguru](https://forum.mautic.org/u/headcountguru)\ **Replies:** 3\ **Last updated:** [March 24, 2017, 5:43pm UTC](https://forum.mautic.org/t/email-integration-says-no/8007 "2017-03-24T17:43:59Z")
I’m trying to use sendgrid, i tried other and my own smtp. Please decipher this? Unable to connect with TLS encryption Log data: ++ Starting MauticEmailBundleSwiftmailerTransportSendgridTransport \<\< 220-a2ls6.a2host… --- ## [Error T\_VARIABLE](https://forum.mautic.org/t/error-t-variable/8015)
**Author:** [@silasd](https://forum.mautic.org/u/silasd)\ **Replies:** 1\ **Last updated:** [March 24, 2017, 3:47pm UTC](https://forum.mautic.org/t/error-t-variable/8015 "2017-03-24T15:47:46Z")
this error occur before install: Parse error: syntax error, unexpected ‘.’, expecting ‘&’ or variable (T\_VARIABLE) in /home/empre149/public\_html/inbound/app/bundles/CoreBundle/ErrorHandler/ErrorHandler.php on line 5… --- ## [COntact not being entered into segment on Campign forms (but working on standalone form)](https://forum.mautic.org/t/contact-not-being-entered-into-segment-on-campign-forms-but-working-on-standalone-form/8013)
**Author:** [@Prue](https://forum.mautic.org/u/Prue)\ **Replies:** 1\ **Last updated:** [March 24, 2017, 2:34am UTC](https://forum.mautic.org/t/contact-not-being-entered-into-segment-on-campign-forms-but-working-on-standalone-form/8013 "2017-03-24T02:34:45Z")
I have an issue with leads not being entered into the segment that they are supposed to go into from a campaign form. I am still trying to understand how everything works. I have found this on the Mautic forum, and wonde… --- ## [Form Problem after upgrade to 2.7.1](https://forum.mautic.org/t/form-problem-after-upgrade-to-2-7-1/7979)
**Author:** [@waverider](https://forum.mautic.org/u/waverider)\ **Replies:** 9\ **Last updated:** [March 23, 2017, 11:21pm UTC](https://forum.mautic.org/t/form-problem-after-upgrade-to-2-7-1/7979 "2017-03-23T23:21:01Z")
Just upgraded successfully from 2.5.1 to 2.7.1 However, I have also found that form redirect no longer works - although the form correctly submits the client information. The redirect URL is set correctly and a… --- ## [mtc.js contains media element js why?](https://forum.mautic.org/t/mtc-js-contains-media-element-js-why/8010)
**Author:** [@cdbessig](https://forum.mautic.org/u/cdbessig)\ **Replies:** 1\ **Last updated:** [March 23, 2017, 7:34pm UTC](https://forum.mautic.org/t/mtc-js-contains-media-element-js-why/8010 "2017-03-23T19:34:39Z")
I noticed the mtc.js is a bit bloated, containing media element.js Why is that? Is there an option not to include that? --- ## [SendGrid Intergration timingout](https://forum.mautic.org/t/sendgrid-intergration-timingout/7894)
**Author:** [@yourdigitalclub](https://forum.mautic.org/u/yourdigitalclub)\ **Replies:** 2\ **Last updated:** [March 23, 2017, 4:14pm UTC](https://forum.mautic.org/t/sendgrid-intergration-timingout/7894 "2017-03-23T16:14:45Z")
Hi, I’ve joined sendgrid to manage my outgoing emails from Mautic but when I try to connect using the standard way of selecting sendgrid I get the following error. I have searched for a fix and read 20 different pos… --- ## [Assets' Stats](https://forum.mautic.org/t/assets-stats/7997)
**Author:** [@yacineattigui](https://forum.mautic.org/u/yacineattigui)\ **Replies:** 1\ **Last updated:** [March 23, 2017, 12:38pm UTC](https://forum.mautic.org/t/assets-stats/7997 "2017-03-23T12:38:56Z")
Hello, I just created an ebook on Mautic and i wanted to know if I can see the statistics of pages visites when I send it via email to somebody? Can you please help?! thanks. --- ## [can't edit contacts](https://forum.mautic.org/t/cant-edit-contacts/7982)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 9\ **Last updated:** [March 23, 2017, 11:05am UTC](https://forum.mautic.org/t/cant-edit-contacts/7982 "2017-03-23T11:05:52Z")
Hi. I’ve updated to the latest versione today 2.7.1 and I’ve noticed that I cannot edit contact’s details, like the email address. Why? The edit command it’s simply unresponsive: I click it, nothing happens. A… --- ## [1.2.3 2.7.1 Install issue](https://forum.mautic.org/t/1-2-3-2-7-1-install-issue/7991)
**Author:** [@D3FCONau](https://forum.mautic.org/u/D3FCONau)\ **Replies:** 1\ **Last updated:** [March 23, 2017, 1:53am UTC](https://forum.mautic.org/t/1-2-3-2-7-1-install-issue/7991 "2017-03-23T01:53:06Z")
On either version the home page takes me from start installation page to a 404 page upon clicking next. I have to change the /0 to /1 to gain access to the next step. After clicking next on step 3 Error Link 1 = ins… --- ## [All the red legs firing at once!](https://forum.mautic.org/t/all-the-red-legs-firing-at-once/4767)
**Author:** [@mindfulmoney](https://forum.mautic.org/u/mindfulmoney)\ **Replies:** 2\ **Last updated:** [March 23, 2017, 12:59am UTC](https://forum.mautic.org/t/all-the-red-legs-firing-at-once/4767 "2017-03-23T00:59:41Z")
Hey guys, not sure if this is a bug or an operator error. I’m trying to create a campaign that sends an email. If a page hit to a particular page hasn’t been made 7 days after the email sent, send a reminder. If it … --- ## [Progressive Profile - Not recognizing returning visitor](https://forum.mautic.org/t/progressive-profile-not-recognizing-returning-visitor/7950)
**Author:** [@JoPitts](https://forum.mautic.org/u/JoPitts)\ **Replies:** 14\ **Last updated:** [March 23, 2017, 12:01am UTC](https://forum.mautic.org/t/progressive-profile-not-recognizing-returning-visitor/7950 "2017-03-23T00:01:53Z")
Hi there. All the work I’ve done in the past with progressive profiling works like this: Visitor enters some details into form and hits submit. 2a. Visitor gets notification that submit has been successful and … --- ## [Adding new Meta Directives to base.html.twig](https://forum.mautic.org/t/adding-new-meta-directives-to-base-html-twig/7990)
**Author:** [@eurogroup](https://forum.mautic.org/u/eurogroup)\ **Replies:** 1\ **Last updated:** [March 22, 2017, 3:17pm UTC](https://forum.mautic.org/t/adding-new-meta-directives-to-base-html-twig/7990 "2017-03-22T15:17:07Z")
Hi, In previous versions the base,html.twig has a directive as in code block 1 that seems to have been superseded by code block 2. My question is which is correct and is it possible to add further meta items to this… --- ## [Filter condition empty (NULL)](https://forum.mautic.org/t/filter-condition-empty-null/7989)
**Author:** [@sebastianz](https://forum.mautic.org/u/sebastianz)\ **Replies:** 1\ **Last updated:** [March 22, 2017, 11:31am UTC](https://forum.mautic.org/t/filter-condition-empty-null/7989 "2017-03-22T11:31:20Z")
Hi, I want to hide the original sorce “email” in a report. If I create a filter Original sorce not equal email, it also hides any wp mautic plugin entrys with empty Original source field. If I create a filter Origi… --- ## [Images will not load in email builder](https://forum.mautic.org/t/images-will-not-load-in-email-builder/7974)
**Author:** [@69thelememt](https://forum.mautic.org/u/69thelememt)\ **Replies:** 2\ **Last updated:** [March 22, 2017, 9:57am UTC](https://forum.mautic.org/t/images-will-not-load-in-email-builder/7974 "2017-03-22T09:57:19Z")
Images are not loading in the email builder and not displaying in emails, I can upload them fine to the file system, however I have a problem when trying to load images in the Email builder. I get a “something went … [Previous page](https://forum.mautic.org/c/support/8.md?page=231) [Next page](https://forum.mautic.org/c/support/8.md?page=233)