# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=234 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 235 --- ## [Where is the "Do Not Contact" button?](https://forum.mautic.org/t/where-is-the-do-not-contact-button/7874)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 4\ **Last updated:** [March 12, 2017, 12:44am UTC](https://forum.mautic.org/t/where-is-the-do-not-contact-button/7874 "2017-03-12T00:44:17Z")
Hi. With the new release the “Do Not Contact” button in the contact list has disappeared. How do I mark now a contact as “do not contact”? I don’t want to delete it. Thanks Valerio PS: I attach a scre… --- ## [Label issues](https://forum.mautic.org/t/label-issues/7891)
**Author:** [@webspider](https://forum.mautic.org/u/webspider)\ **Replies:** 1\ **Last updated:** [March 11, 2017, 6:47pm UTC](https://forum.mautic.org/t/label-issues/7891 "2017-03-11T18:47:16Z")
Hello there. Im sort of a new to Mautic, and after watching several videos, i found myself in a issue involving labels. In my page, i coded some triggers to add specific labels for mautic’s contacts. And that w… --- ## [Cannot access the Configuration page](https://forum.mautic.org/t/cannot-access-the-configuration-page/3184)
**Author:** [@eplaku](https://forum.mautic.org/u/eplaku)\ **Replies:** 14\ **Last updated:** [March 11, 2017, 1:34pm UTC](https://forum.mautic.org/t/cannot-access-the-configuration-page/3184 "2017-03-11T13:34:42Z")
Hi again, I’ve been trying to configure Amazon SES to work with Mautic and I did save the settings under the Configuration page (http://mydomain.com/mautic/s/config/edit) but not I cannot seem to be able to access i… --- ## [email error](https://forum.mautic.org/t/email-error/7854)
**Author:** [@Armant](https://forum.mautic.org/u/Armant)\ **Replies:** 10\ **Last updated:** [March 11, 2017, 9:10am UTC](https://forum.mautic.org/t/email-error/7854 "2017-03-11T09:10:13Z")
Hi just tried setting up email(of which there is doc’s for) and I’m getting this error: Code: Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match … --- ## [Form submission without page redirect? AJAX?](https://forum.mautic.org/t/form-submission-without-page-redirect-ajax/4616)
**Author:** [@RobLaughter](https://forum.mautic.org/u/RobLaughter)\ **Replies:** 2\ **Last updated:** [March 11, 2017, 1:41am UTC](https://forum.mautic.org/t/form-submission-without-page-redirect-ajax/4616 "2017-03-11T01:41:42Z")
I’m sure this has been answered somewhere, but a preliminary search didn’t turn up anything… Is it possible to submit a Mautic form without a redirect? I have an inline opt in form here, but it’s a poor user experie… --- ## [Form redirect fail](https://forum.mautic.org/t/form-redirect-fail/4627)
**Author:** [@dhealey27](https://forum.mautic.org/u/dhealey27)\ **Replies:** 3\ **Last updated:** [March 10, 2017, 7:34pm UTC](https://forum.mautic.org/t/form-redirect-fail/4627 "2017-03-10T19:34:57Z")
Using the “Manual Copy” method I’ve placed the the recommended form code snippets in the head and the body of an externally hosted page. I’ve used a stripped down html page to help with troubleshooting… http://chrysalisb… --- ## [500 Error on Form Submit](https://forum.mautic.org/t/500-error-on-form-submit/7882)
**Author:** [@tdlabs](https://forum.mautic.org/u/tdlabs)\ **Replies:** 2\ **Last updated:** [March 10, 2017, 5:54pm UTC](https://forum.mautic.org/t/500-error-on-form-submit/7882 "2017-03-10T17:54:59Z")
Hi, I am getting a 500 error when I submit a form: I tried it directly on the form page on mautic: \/form/submit?formId=3 Code: \[2017-03-10 13:53:4… --- ## [Bounce Handeling Not Passing Contact to Segment](https://forum.mautic.org/t/bounce-handeling-not-passing-contact-to-segment/7883)
**Author:** [@eurogroup](https://forum.mautic.org/u/eurogroup)\ **Replies:** 1\ **Last updated:** [March 10, 2017, 3:44pm UTC](https://forum.mautic.org/t/bounce-handeling-not-passing-contact-to-segment/7883 "2017-03-10T15:44:29Z")
Hi can someone shed any light on Bounce Handling. I have set up Mautic to do some tests but nothing is being added to the bounce or unsubscribe segments I have created. My question is does the email have to come from Mau… --- ## [Quota exceeded for Javascript Tracking](https://forum.mautic.org/t/quota-exceeded-for-javascript-tracking/7880)
**Author:** [@tdlabs](https://forum.mautic.org/u/tdlabs)\ **Replies:** 2\ **Last updated:** [March 10, 2017, 3:30pm UTC](https://forum.mautic.org/t/quota-exceeded-for-javascript-tracking/7880 "2017-03-10T15:30:22Z")
I am getting the following in my console: Code: QuotaExceededError (DOM Exception 22): The quota has been exceeded. setItem - mtc.js:771 setTrackedContact - mtc.js:771 (anonymous function) - mtc.js:786 dispatchEvent (… --- ## [Dynamic content button missing in editor?](https://forum.mautic.org/t/dynamic-content-button-missing-in-editor/7325)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 5\ **Last updated:** [March 10, 2017, 2:21pm UTC](https://forum.mautic.org/t/dynamic-content-button-missing-in-editor/7325 "2017-03-10T14:21:10Z")
Hi - I set up an email with defined dynamic content. However - in the mail editor, the icon as displayed at minute 1:00 in this video is missing. https://mautic.com/help/dynamic-content-emails/ Does it have any pr… --- ## [Form submission error](https://forum.mautic.org/t/form-submission-error/6245)
**Author:** [@FrankCJones](https://forum.mautic.org/u/FrankCJones)\ **Replies:** 8\ **Last updated:** [March 10, 2017, 2:03pm UTC](https://forum.mautic.org/t/form-submission-error/6245 "2017-03-10T14:03:23Z")
I’m using the free version on Mautic.net and the recent update seems to have broken the form submission process. To see what is happening, try completing the form located here: https://waterwelders.mautic.net/s/form… --- ## [Emails not sending](https://forum.mautic.org/t/emails-not-sending/7879)
**Author:** [@tdlabs](https://forum.mautic.org/u/tdlabs)\ **Replies:** 2\ **Last updated:** [March 10, 2017, 1:24pm UTC](https://forum.mautic.org/t/emails-not-sending/7879 "2017-03-10T13:24:28Z")
I have set up emails through sparkpost. I tested the connection, sent a test email and received it. I have a form with an action to send me the results via email. Never received them. --- ## [Cronjob error](https://forum.mautic.org/t/cronjob-error/7878)
**Author:** [@BKluiter](https://forum.mautic.org/u/BKluiter)\ **Replies:** 1\ **Last updated:** [March 10, 2017, 10:00am UTC](https://forum.mautic.org/t/cronjob-error/7878 "2017-03-10T10:00:42Z")
Hi I am new to Mautic. Setting up the cronjobs was no problem but i get an error one the email cron /bin/bash: -c: line 0: syntax error near unexpected token newline'\
/bin/bash: -c: line 0:/usr/local/cpanel/3r… --- ## [How to remove "never opened" contacts?](https://forum.mautic.org/t/how-to-remove-never-opened-contacts/7876)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 1\ **Last updated:** [March 10, 2017, 9:48am UTC](https://forum.mautic.org/t/how-to-remove-never-opened-contacts/7876 "2017-03-10T09:48:41Z")
Hi. I have contacts that, for sure, didn’t opened any email in the last 90 days. How do I clean up the list? Is there an automated way to check my list daily and unsubscribe contacts who didn’t open any message in … --- ## [Form submit leads to "site is currently offline"](https://forum.mautic.org/t/form-submit-leads-to-site-is-currently-offline/7842)
**Author:** [@mauritzswanepoel](https://forum.mautic.org/u/mauritzswanepoel)\ **Replies:** 2\ **Last updated:** [March 10, 2017, 5:44am UTC](https://forum.mautic.org/t/form-submit-leads-to-site-is-currently-offline/7842 "2017-03-10T05:44:28Z")
We’re having some issues with the submission of one of our forms (version 2.6 and 2.7 same issue). The form appears to post just fine to the Mautic Form dashboard but the end user gets a “The site is currently offline” m… --- ## [Campaign - Perform Condition check after delay](https://forum.mautic.org/t/campaign-perform-condition-check-after-delay/7817)
**Author:** [@JoPitts](https://forum.mautic.org/u/JoPitts)\ **Replies:** 3\ **Last updated:** [March 10, 2017, 5:27am UTC](https://forum.mautic.org/t/campaign-perform-condition-check-after-delay/7817 "2017-03-10T05:27:00Z")
All, Here is the scenario: I have a for set for progressive profiling I want to send a welcome email after someone has filled out the first set of information After two days, If they’ve not filled out any more i… --- ## [Landing page on different URL than Mautic SW](https://forum.mautic.org/t/landing-page-on-different-url-than-mautic-sw/7723)
**Author:** [@mautic-user](https://forum.mautic.org/u/mautic-user)\ **Replies:** 5\ **Last updated:** [March 10, 2017, 5:19am UTC](https://forum.mautic.org/t/landing-page-on-different-url-than-mautic-sw/7723 "2017-03-10T05:19:10Z")
We are using AWS Elastic Beanstalk to host the Mautic SW. AWS generates a URL for the app that’s something like xyz-890.elasticbeanstalk.com, which is the URL of the Mautic login. We want the generated landing page to … --- ## [Form Integration with Vidi Theme](https://forum.mautic.org/t/form-integration-with-vidi-theme/7871)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [March 9, 2017, 11:53pm UTC](https://forum.mautic.org/t/form-integration-with-vidi-theme/7871 "2017-03-09T23:53:05Z")
Sirs, good night. Does anyone know how to integrate a Mautic form with the vidi theme? --- ## [Client does not have permissions to send as this sender " (code: 550) (send)”](https://forum.mautic.org/t/client-does-not-have-permissions-to-send-as-this-sender-code-550-send/7825)
**Author:** [@tectonic](https://forum.mautic.org/u/tectonic)\ **Replies:** 3\ **Last updated:** [March 9, 2017, 11:06pm UTC](https://forum.mautic.org/t/client-does-not-have-permissions-to-send-as-this-sender-code-550-send/7825 "2017-03-09T23:06:50Z")
Hi, Am am getting this error "Client does not have permissions to send as this sender " (code: 550) (send)” when using our Microsoft Exchange SMTP server. Does anyone else have this problem. I can connect succ… --- ## [PHP requirements](https://forum.mautic.org/t/php-requirements/7833)
**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\ **Replies:** 3\ **Last updated:** [March 9, 2017, 3:33pm UTC](https://forum.mautic.org/t/php-requirements/7833 "2017-03-09T15:33:43Z")
Hi, I just moved my Mautic installation from a CentOS server to a Debian OS. I get some errors in backend, eg. Code: PHP Fatal error: Call to undefined function Debril\\RssAtomBundle\\Driver\\curl\_init() in /var/ww… --- ## [Database upgrade failure](https://forum.mautic.org/t/database-upgrade-failure/7808)
**Author:** [@waverider](https://forum.mautic.org/u/waverider)\ **Replies:** 4\ **Last updated:** [March 9, 2017, 9:30am UTC](https://forum.mautic.org/t/database-upgrade-failure/7808 "2017-03-09T09:30:38Z")
Hello, I am new to Mautic and having a database problem. In attempting to upgrade from 2.5.1 to 2.6.1 the file upgrade worked OK but the database upgrade failed. I went back to 2.5.1 from backups and then attempted t… --- ## [Mautic Installation Problem on Digital Ocean VPS](https://forum.mautic.org/t/mautic-installation-problem-on-digital-ocean-vps/7860)
**Author:** [@venkatesham](https://forum.mautic.org/u/venkatesham)\ **Replies:** 1\ **Last updated:** [March 9, 2017, 5:41am UTC](https://forum.mautic.org/t/mautic-installation-problem-on-digital-ocean-vps/7860 "2017-03-09T05:41:18Z")
Hi Guys, I am having problem installing mautic on Digital Ocean VPS - Server. Please check the error message received when installing: unregister(); //$apcLoader-\>register(true); MauticCoreBundleErrorHandlerErr… --- ## [Campaign Emails not Sending after update](https://forum.mautic.org/t/campaign-emails-not-sending-after-update/5257)
**Author:** [@xavivalentino](https://forum.mautic.org/u/xavivalentino)\ **Replies:** 5\ **Last updated:** [March 8, 2017, 11:54pm UTC](https://forum.mautic.org/t/campaign-emails-not-sending-after-update/5257 "2017-03-08T23:54:04Z")
After an update to 2.1.1 (latest version), my campaign emails show as sent on the dashboard, however, the emails are never delivered or sent in reality. I have checked my email logs, and confirmed from some leads, and th… --- ## [Mautic dashboard is inaccessible](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954)
**Author:** [@Visarga](https://forum.mautic.org/u/Visarga)\ **Replies:** 10\ **Last updated:** [March 8, 2017, 11:26pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954 "2017-03-08T23:26:32Z")
Hi, New to Mautic, please help! I installed Mautic on one of my websites. Successfully created few emails, landing pages, lead lists etc. Suddenly, the Mautic dashboard is inaccessible (offline). The webpage re… --- ## [Segment Broadcast Emails Wont Send](https://forum.mautic.org/t/segment-broadcast-emails-wont-send/7801)
**Author:** [@economichitman](https://forum.mautic.org/u/economichitman)\ **Replies:** 8\ **Last updated:** [March 8, 2017, 8:42pm UTC](https://forum.mautic.org/t/segment-broadcast-emails-wont-send/7801 "2017-03-08T20:42:17Z")
I just tried to send a new broadcast segment email. After clicking send, the emails look like they are sending but when finished they all show as failed and then show as pending. They should be sent immediately. I am usi… --- ## [Creating a report for a single campaign](https://forum.mautic.org/t/creating-a-report-for-a-single-campaign/7850)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [March 8, 2017, 7:50pm UTC](https://forum.mautic.org/t/creating-a-report-for-a-single-campaign/7850 "2017-03-08T19:50:50Z")
Do you speak beauty people? How do I create a report for a single campaign, now how do I do this? --- ## [Site is currently offline](https://forum.mautic.org/t/site-is-currently-offline/7848)
**Author:** [@robbdj](https://forum.mautic.org/u/robbdj)\ **Replies:** 1\ **Last updated:** [March 8, 2017, 3:02pm UTC](https://forum.mautic.org/t/site-is-currently-offline/7848 "2017-03-08T15:02:11Z")
I upgraded to 2.7 and started getting the error: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server lo… --- ## [Version of Mautic Pro](https://forum.mautic.org/t/version-of-mautic-pro/7843)
**Author:** [@cdevogt](https://forum.mautic.org/u/cdevogt)\ **Replies:** 6\ **Last updated:** [March 8, 2017, 2:03pm UTC](https://forum.mautic.org/t/version-of-mautic-pro/7843 "2017-03-08T14:03:48Z")
Hi, I would like to know if the version of Mautic that’s publicly downloadable is Mautic Pro. Mautic Pro has support for custom landing page URL’s and as far as i can see it’s not available in the downloaded versi… --- ## [Attachment Field Function As Separated Add-on](https://forum.mautic.org/t/attachment-field-function-as-separated-add-on/1824)
**Author:** [@bryantrinh](https://forum.mautic.org/u/bryantrinh)\ **Replies:** 20\ **Last updated:** [March 8, 2017, 8:58am UTC](https://forum.mautic.org/t/attachment-field-function-as-separated-add-on/1824 "2017-03-08T08:58:14Z")
Hi team, We’re working on adding an attachment field to Mautic form, we’re able to do it by updating/adding files in core. But should be better to modify it as Add-on. We’re having the following issues that can… --- ## [Bounce fetching not working.](https://forum.mautic.org/t/bounce-fetching-not-working/7747)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 3\ **Last updated:** [March 8, 2017, 6:28am UTC](https://forum.mautic.org/t/bounce-fetching-not-working/7747 "2017-03-08T06:28:34Z")
I am currently using mautic v2.6.1 and I had tried to set the bounce fetching cronjob following guideline in https://www.mautic.org/docs/en/emails/bounce\_management.html but it return the below error when i run the cronj… [Previous page](https://forum.mautic.org/c/support/8.md?page=233) [Next page](https://forum.mautic.org/c/support/8.md?page=235)