# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=236 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 237 --- ## [problem while trying to install mautic](https://forum.mautic.org/t/problem-while-trying-to-install-mautic/7752)
**Author:** [@Verla](https://forum.mautic.org/u/Verla)\ **Replies:** 7\ **Last updated:** [March 2, 2017, 7:02pm UTC](https://forum.mautic.org/t/problem-while-trying-to-install-mautic/7752 "2017-03-02T19:02:33Z")
i have this problem, i want to use mautic on hostgator’s hosting. can someone help me with this? --- ## [500 Error after installing](https://forum.mautic.org/t/500-error-after-installing/7761)
**Author:** [@stargate03](https://forum.mautic.org/u/stargate03)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 6:54pm UTC](https://forum.mautic.org/t/500-error-after-installing/7761 "2017-03-02T18:54:55Z")
\[02-Mar-2017 18:16:46 UTC\] PHP Parse error: syntax error, unexpected ‘.’, expecting ‘&’ or variable (T\_VARIABLE) in /home/howtbntz/MYDOMAIN/app/bundles/CoreBundle/ErrorHandler/ErrorHandler.php on line 582 Hi there … --- ## [Error 403 at creating a lead with api](https://forum.mautic.org/t/error-403-at-creating-a-lead-with-api/3638)
**Author:** [@Trambo94](https://forum.mautic.org/u/Trambo94)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 6:08pm UTC](https://forum.mautic.org/t/error-403-at-creating-a-lead-with-api/3638 "2017-03-02T18:08:27Z")
Hello Guys, i’m actually integrating the mautic API into a website. After some hours i got it so far that i get a access\_token and can get a list of all leads. But when i try to get a lead by id or try to create… --- ## [Doubts on SPF and DKIM](https://forum.mautic.org/t/doubts-on-spf-and-dkim/7756)
**Author:** [@matheus.ds](https://forum.mautic.org/u/matheus.ds)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 4:00pm UTC](https://forum.mautic.org/t/doubts-on-spf-and-dkim/7756 "2017-03-02T16:00:54Z")
hey guys, so i’ve installed mautic and managed to get it running, but my emails fall directly on Gmail spam box. It says there is something wrong with my SPF and DKIM records. I’ve watched some YT videos and I … --- ## [Problem with leads and tracking](https://forum.mautic.org/t/problem-with-leads-and-tracking/7465)
**Author:** [@nicolab](https://forum.mautic.org/u/nicolab)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 2:40pm UTC](https://forum.mautic.org/t/problem-with-leads-and-tracking/7465 "2017-03-02T14:40:23Z")
Hi, I set up a Mautic Cloud Free account. I configured “valid domais” in “CORS settings”. I created a form with three fields: First name, email and telephone. I then created a custom landing page in which I put t… --- ## [Wordpress Plugin AutomatePlus](https://forum.mautic.org/t/wordpress-plugin-automateplus/7380)
**Author:** [@ServicesMary](https://forum.mautic.org/u/ServicesMary)\ **Replies:** 4\ **Last updated:** [March 2, 2017, 1:39pm UTC](https://forum.mautic.org/t/wordpress-plugin-automateplus/7380 "2017-03-02T13:39:17Z")
Hello, I’ve installed this plugin. He’s sending user registered from wordpress to mautic. You can choose the segment of Mautic where user should be registered. It works. BUT … list of segments is not update in t… --- ## [Remembering the date when form is submitted in custom field](https://forum.mautic.org/t/remembering-the-date-when-form-is-submitted-in-custom-field/4341)
**Author:** [@goran](https://forum.mautic.org/u/goran)\ **Replies:** 10\ **Last updated:** [March 2, 2017, 7:54am UTC](https://forum.mautic.org/t/remembering-the-date-when-form-is-submitted-in-custom-field/4341 "2017-03-02T07:54:00Z")
Hi, I’m trying to remember the date when the form i made in mautic is submitted in custom field. Basically, when user submits the form the date of submission needs to be saved in some custom field. Also this ha… --- ## [A first Campaign is not triggering](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628)
**Author:** [@gleyvepascoa](https://forum.mautic.org/u/gleyvepascoa)\ **Replies:** 48\ **Last updated:** [March 2, 2017, 7:05am UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628 "2017-03-02T07:05:19Z")
Hello everyone, Well yesterday I’ve have created a first testing campaign but it just didn’t work and I really don’t understand why. I’ve created a lead, a list, 2 email templates and then the campaign. I’ve published … --- ## [Automatic older mails to contacts](https://forum.mautic.org/t/automatic-older-mails-to-contacts/7729)
**Author:** [@rob\_12345](https://forum.mautic.org/u/rob_12345)\ **Replies:** 3\ **Last updated:** [March 2, 2017, 5:35am UTC](https://forum.mautic.org/t/automatic-older-mails-to-contacts/7729 "2017-03-02T05:35:58Z")
Hi, Yesterday, we have imported approx 1500 contacts in Mautic. We found that, Older emails have been sent automatically to new imported contacts. We spent good time to find this issue. Any ideas? Please help. … --- ## [Mautic maintenance mode](https://forum.mautic.org/t/mautic-maintenance-mode/7745)
**Author:** [@Ashwini\_Hinduja](https://forum.mautic.org/u/Ashwini_Hinduja)\ **Replies:** 1\ **Last updated:** [March 2, 2017, 4:47am UTC](https://forum.mautic.org/t/mautic-maintenance-mode/7745 "2017-03-02T04:47:34Z")
Hi Ninjoan, My client wants me to set the mautic in maintenance mode before upgrading. Because the client works in 24/7 , I cant able to upgrade it in early morning. I told my client there is no maintenanc… --- ## [Integration of mautic with vidi theme](https://forum.mautic.org/t/integration-of-mautic-with-vidi-theme/7744)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [March 2, 2017, 4:07am UTC](https://forum.mautic.org/t/integration-of-mautic-with-vidi-theme/7744 "2017-03-02T04:07:28Z")
Integration of mautic with vidi theme Good evening, ladies and gentlemen. Would anyone know if it’s possible to integrate mautic with the Vidi theme for newsletter? --- ## [Getting error: Last execution error: mautic.campaign.event.failed.timeline](https://forum.mautic.org/t/getting-error-last-execution-error-mautic-campaign-event-failed-timeline/7742)
**Author:** [@bosco](https://forum.mautic.org/u/bosco)\ **Replies:** 1\ **Last updated:** [March 2, 2017, 2:32am UTC](https://forum.mautic.org/t/getting-error-last-execution-error-mautic-campaign-event-failed-timeline/7742 "2017-03-02T02:32:37Z")
I have setup the text message, twillio account with correct number format, setup a campaign to trigger when a contact is added to a specific segment and it will not send the text message. Using the latest version … --- ## [Focus Item uses JS blocked by MIME checker](https://forum.mautic.org/t/focus-item-uses-js-blocked-by-mime-checker/6997)
**Author:** [@sheikin](https://forum.mautic.org/u/sheikin)\ **Replies:** 4\ **Last updated:** [March 2, 2017, 1:34am UTC](https://forum.mautic.org/t/focus-item-uses-js-blocked-by-mime-checker/6997 "2017-03-02T01:34:56Z")
Refused to execute script from ‘https://email.finmodelslab.com/focus/4.js’ because its MIME type (‘text/html’) is not executable, and strict MIME type checking is enabled. Hello, Is there a way to avoid this??? … --- ## [Focus not showing site](https://forum.mautic.org/t/focus-not-showing-site/4875)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 1:32am UTC](https://forum.mautic.org/t/focus-not-showing-site/4875 "2017-03-02T01:32:43Z")
When I goto Focus and then type in my site url, it does not show up…any idea why? --- ## [CORS Setup](https://forum.mautic.org/t/cors-setup/7740)
**Author:** [@Alcides](https://forum.mautic.org/u/Alcides)\ **Replies:** 1\ **Last updated:** [March 2, 2017, 1:23am UTC](https://forum.mautic.org/t/cors-setup/7740 "2017-03-02T01:23:18Z")
Please, I would like to know If I need to apply any special setup on the Apache virtualhost configuration inorder to Have It working. The reason I AM asking It is that Focus os notebooks working --- ## [Page Hit not Triggering](https://forum.mautic.org/t/page-hit-not-triggering/7284)
**Author:** [@DanMA](https://forum.mautic.org/u/DanMA)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 1:09am UTC](https://forum.mautic.org/t/page-hit-not-triggering/7284 "2017-03-02T01:09:38Z")
I have an automation series that uses the Visits a Page module to add points and a tag when a lead clicks on a link in an email. The page hit registers on the contact level. However it does not trigger the Visits a … --- ## [Focus viewpixel.gif 500 (Internal Server Error)](https://forum.mautic.org/t/focus-viewpixel-gif-500-internal-server-error/7732)
**Author:** [@Alcides](https://forum.mautic.org/u/Alcides)\ **Replies:** 1\ **Last updated:** [March 1, 2017, 7:48pm UTC](https://forum.mautic.org/t/focus-viewpixel-gif-500-internal-server-error/7732 "2017-03-01T19:48:12Z")
I am using version 2.6.1 and my Focus is showing the following error: GET https://mymauticinstall.com/focus/1/viewpixel.gif 500 (Internal Server Error) Please, How can I solve it? --- ## [mautic.ERROR: \[MAIL ERROR\] Unable to open file for reading](https://forum.mautic.org/t/mautic-error-mail-error-unable-to-open-file-for-reading/7731)
**Author:** [@claudioghirelli](https://forum.mautic.org/u/claudioghirelli)\ **Replies:** 1\ **Last updated:** [March 1, 2017, 5:52pm UTC](https://forum.mautic.org/t/mautic-error-mail-error-unable-to-open-file-for-reading/7731 "2017-03-01T17:52:19Z")
Will I send e-mail this error? With internal and external image link! mautic.ERROR: \[MAIL ERROR\] Unable to open file for reading Does anyone know how to fix this? --- ## [Your server does not meet the minimum PHP requirements error](https://forum.mautic.org/t/your-server-does-not-meet-the-minimum-php-requirements-error/5091)
**Author:** [@fgarcia](https://forum.mautic.org/u/fgarcia)\ **Replies:** 20\ **Last updated:** [March 1, 2017, 5:36pm UTC](https://forum.mautic.org/t/your-server-does-not-meet-the-minimum-php-requirements-error/5091 "2017-03-01T17:36:40Z")
Imposible to start with Mautic. I use ubuntu 14.04 and vestacp updated and working well. Mautic gave me this message prior to installation: Your server does not meet the minimum PHP requirements. Mautic re… --- ## [Problem with filemanager and $kernel-\>boot();](https://forum.mautic.org/t/problem-with-filemanager-and-kernel-boot/7716)
**Author:** [@TheLazyWebdev](https://forum.mautic.org/u/TheLazyWebdev)\ **Replies:** 5\ **Last updated:** [March 1, 2017, 9:37am UTC](https://forum.mautic.org/t/problem-with-filemanager-and-kernel-boot/7716 "2017-03-01T09:37:45Z")
Following a server migration and shortly after a move to https, I am having trouble getting the filemanager to work correctly. The rest of the admin seems to be working just fine. A colleague says that it was working … --- ## [OAuth2 Redirect URI?](https://forum.mautic.org/t/oauth2-redirect-uri/6927)
**Author:** [@SomethingOrOther](https://forum.mautic.org/u/SomethingOrOther)\ **Replies:** 2\ **Last updated:** [March 1, 2017, 4:22am UTC](https://forum.mautic.org/t/oauth2-redirect-uri/6927 "2017-03-01T04:22:28Z")
Hi everyone, I’ll get straight to the point. I read this here: https://developer.mautic.org/#oauth-2 It is my understanding that after the first step of OAuth2, Mautic redirects the user to the redirect URI … --- ## [Progressive Profiling - Using URL Token](https://forum.mautic.org/t/progressive-profiling-using-url-token/7324)
**Author:** [@JoPitts](https://forum.mautic.org/u/JoPitts)\ **Replies:** 2\ **Last updated:** [March 1, 2017, 2:48am UTC](https://forum.mautic.org/t/progressive-profiling-using-url-token/7324 "2017-03-01T02:48:53Z")
All, I’m about about to dive into a project that needs progressive profiling. It looks like I’ll get to roll out my first real mautic install!!! One thing I’m curious about; Is it possible to identify someone fro… --- ## [Sent 21,000 of 3,000 emails?](https://forum.mautic.org/t/sent-21-000-of-3-000-emails/7727)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 1\ **Last updated:** [March 1, 2017, 12:13am UTC](https://forum.mautic.org/t/sent-21-000-of-3-000-emails/7727 "2017-03-01T00:13:21Z")
Has anyone else seen messages after sending an email, where the “sent” number is many times more than the actual number of emails? Any ideas why this is happening and if people are getting multiple emails? --- ## [Large % of 'Pending' Emails?](https://forum.mautic.org/t/large-of-pending-emails/6831)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 3\ **Last updated:** [February 28, 2017, 9:06pm UTC](https://forum.mautic.org/t/large-of-pending-emails/6831 "2017-02-28T21:06:43Z")
Hi, Depending on email and list, I am getting quite a few pending emails (up to 40% sometimes). This ONLY happens with list emails! Unfortunately I can’t seem to find any further info on what could have caused … --- ## [Error Update to 2.6.1](https://forum.mautic.org/t/error-update-to-2-6-1/7718)
**Author:** [@marioguimaraes](https://forum.mautic.org/u/marioguimaraes)\ **Replies:** 1\ **Last updated:** [February 28, 2017, 1:19pm UTC](https://forum.mautic.org/t/error-update-to-2-6-1/7718 "2017-02-28T13:19:03Z")
After updating the mautic to 2.6.1 I can not see the contacts I also can not access the option marketing channels message This is my error log Can someone help me? \[28-Feb-2017 06:24:00 America/Chicag… --- ## [Crossmedia/Purl for editing Lead-Data](https://forum.mautic.org/t/crossmedia-purl-for-editing-lead-data/7714)
**Author:** [@chili\_666](https://forum.mautic.org/u/chili_666)\ **Replies:** 1\ **Last updated:** [February 28, 2017, 12:17pm UTC](https://forum.mautic.org/t/crossmedia-purl-for-editing-lead-data/7714 "2017-02-28T12:17:08Z")
Hi there, I wonder if I am in the right part of the forum and if the title is even halfway understandable. Here is what I would like to setup: I have a ton (around 50k) of leads we will put into segments and… --- ## [Customize 404 page](https://forum.mautic.org/t/customize-404-page/7711)
**Author:** [@Alcides](https://forum.mautic.org/u/Alcides)\ **Replies:** 1\ **Last updated:** [February 28, 2017, 7:06am UTC](https://forum.mautic.org/t/customize-404-page/7711 "2017-02-28T07:06:02Z")
Hello! Please, How can I edit/customize the 404 default page? Where can I find it? Thanks in advanced. --- ## [External triggers for campaign building?](https://forum.mautic.org/t/external-triggers-for-campaign-building/7710)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 1\ **Last updated:** [February 28, 2017, 12:52am UTC](https://forum.mautic.org/t/external-triggers-for-campaign-building/7710 "2017-02-28T00:52:51Z")
Hi, I am looking to build a post-sales drip campaign. Once a customer buys through our WooCommerce store, he is then moved in Mautic into a separate list (thanks to MautiCommerce). Now what I want to do is send… --- ## [One submit per email address](https://forum.mautic.org/t/one-submit-per-email-address/7709)
**Author:** [@jaroslav.huss](https://forum.mautic.org/u/jaroslav.huss)\ **Replies:** 1\ **Last updated:** [February 27, 2017, 9:39pm UTC](https://forum.mautic.org/t/one-submit-per-email-address/7709 "2017-02-27T21:39:05Z")
One more question guys. I have registration form and I need to disable multiple registration with only one email address. So lets say - contact comes to register itself at my register form and he will make the first time… --- ## [Region selection](https://forum.mautic.org/t/region-selection/7708)
**Author:** [@jaroslav.huss](https://forum.mautic.org/u/jaroslav.huss)\ **Replies:** 1\ **Last updated:** [February 27, 2017, 9:22pm UTC](https://forum.mautic.org/t/region-selection/7708 "2017-02-27T21:22:26Z")
Hi, can anyone help me how to set up a form where user can select eighter Country and eighter his region? For example - Country = “Czech Republic”, Region = “Jihomoravsky Kraj”. I can not find the solution and … [Previous page](https://forum.mautic.org/c/support/8.md?page=235) [Next page](https://forum.mautic.org/c/support/8.md?page=237)