# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=237 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 238 --- ## [Landing Page Builder error in most recent update](https://forum.mautic.org/t/landing-page-builder-error-in-most-recent-update/7691)
**Author:** [@cdutoit](https://forum.mautic.org/u/cdutoit)\ **Replies:** 4\ **Last updated:** [February 27, 2017, 12:47pm UTC](https://forum.mautic.org/t/landing-page-builder-error-in-most-recent-update/7691 "2017-02-27T12:47:00Z")
Hello - Since the most recent mautic update, the curly brace isn’t working in the landing page builder. Previously, typing { would then a display a list of the options you could insert, such as your form. Now, not… --- ## [Sending email no longer triggers when my contacts fill out the form (embedded on a Wordpress page)](https://forum.mautic.org/t/sending-email-no-longer-triggers-when-my-contacts-fill-out-the-form-embedded-on-a-wordpress-page/7700)
**Author:** [@Eli\_M](https://forum.mautic.org/u/Eli_M)\ **Replies:** 1\ **Last updated:** [February 27, 2017, 8:57am UTC](https://forum.mautic.org/t/sending-email-no-longer-triggers-when-my-contacts-fill-out-the-form-embedded-on-a-wordpress-page/7700 "2017-02-27T08:57:48Z")
I have set up of the latest Mautic software for at least 3 weeks. I used to send email and created a lead form which I embedded on a Wordpress page. The lead form actions should tag the lead and send the form results… --- ## [Wordpress: Show latest posts within email](https://forum.mautic.org/t/wordpress-show-latest-posts-within-email/7687)
**Author:** [@69thelememt](https://forum.mautic.org/u/69thelememt)\ **Replies:** 7\ **Last updated:** [February 27, 2017, 7:29am UTC](https://forum.mautic.org/t/wordpress-show-latest-posts-within-email/7687 "2017-02-27T07:29:18Z")
What is the best way to include latest posts within campaign emails? I wish to have general subscribers sign up to get latest posts from all categories. I also want people to be able to sign up to individual categor… --- ## [in thrive created checkbox group but values are not saving into mautic](https://forum.mautic.org/t/in-thrive-created-checkbox-group-but-values-are-not-saving-into-mautic/7699)
**Author:** [@bheemesh](https://forum.mautic.org/u/bheemesh)\ **Replies:** 5\ **Last updated:** [February 27, 2017, 6:55am UTC](https://forum.mautic.org/t/in-thrive-created-checkbox-group-but-values-are-not-saving-into-mautic/7699 "2017-02-27T06:55:38Z")
actually, i have created the form from thrive leads and it was connectedto the mautic with conect with service option ok all its fine. the problem is whatever i designed the form with checkbox option that were not reco… --- ## [API Woes](https://forum.mautic.org/t/api-woes/2453)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 13\ **Last updated:** [February 27, 2017, 6:21am UTC](https://forum.mautic.org/t/api-woes/2453 "2017-02-27T06:21:01Z")
Curious what the callback URI is in the API. Attempting to use the api tester and failing every time. Im not sure what the callback should be. I have the api library on my site and just simply trying to do a test. It sa… --- ## [check boxes](https://forum.mautic.org/t/check-boxes/7697)
**Author:** [@bheemesh](https://forum.mautic.org/u/bheemesh)\ **Replies:** 3\ **Last updated:** [February 27, 2017, 5:48am UTC](https://forum.mautic.org/t/check-boxes/7697 "2017-02-27T05:48:43Z")
actually, i have created the form from thrive leads and it was connectedto the mautic with conect with service option ok all its fine. the problem is whatever i designed the form with checkbox option that were not reco… --- ## [Some contacts receive automated emails from Campaign but some others not receiving email](https://forum.mautic.org/t/some-contacts-receive-automated-emails-from-campaign-but-some-others-not-receiving-email/7696)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 1\ **Last updated:** [February 27, 2017, 5:35am UTC](https://forum.mautic.org/t/some-contacts-receive-automated-emails-from-campaign-but-some-others-not-receiving-email/7696 "2017-02-27T05:35:02Z")
Hi, We have a campaign in which is set to send 1st email after the action is triggered once the contact has submitted form in top level successfully. However, from recent testing we found that some contacts who… --- ## [How to Downgrade Mautic](https://forum.mautic.org/t/how-to-downgrade-mautic/7619)
**Author:** [@autoize](https://forum.mautic.org/u/autoize)\ **Replies:** 5\ **Last updated:** [February 27, 2017, 4:53am UTC](https://forum.mautic.org/t/how-to-downgrade-mautic/7619 "2017-02-27T04:53:10Z")
It looks like many users are having challenges with the latest releases, 2.6 and 2.6.1. If your Mautic update proceeded successfully in general, but you’re encountering a bug with a certain feature - it may be worthwhi… --- ## [Timed actions not working](https://forum.mautic.org/t/timed-actions-not-working/4416)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 15\ **Last updated:** [February 27, 2017, 3:31am UTC](https://forum.mautic.org/t/timed-actions-not-working/4416 "2017-02-27T03:31:45Z")
Dear all, I am using this awesome platform hosted on mautic server with a free account. I’m trying to make a simple campaign work but I always get the same error. The steps are: 1 start from a segment 2 send… --- ## [\[Urgent Help\] URL in Emails not pointing right URL](https://forum.mautic.org/t/urgent-help-url-in-emails-not-pointing-right-url/4905)
**Author:** [@PankajSharma](https://forum.mautic.org/u/PankajSharma)\ **Replies:** 5\ **Last updated:** [February 27, 2017, 2:00am UTC](https://forum.mautic.org/t/urgent-help-url-in-emails-not-pointing-right-url/4905 "2017-02-27T02:00:51Z")
I just set up mautic on aws. I’m facing an issue with the URLs in Email being sent in campaigns. I am using this link in email : http://amazonfit.org/best-deals-on-home-gym-independence-day-offers-india-on-amazon/ … --- ## [Rest Api Contact Stage Change Problem](https://forum.mautic.org/t/rest-api-contact-stage-change-problem/7694)
**Author:** [@tugberk](https://forum.mautic.org/u/tugberk)\ **Replies:** 1\ **Last updated:** [February 27, 2017, 1:26am UTC](https://forum.mautic.org/t/rest-api-contact-stage-change-problem/7694 "2017-02-27T01:26:50Z")
Hi I am using Mautic rest api on a .net project. Everything works except updating stages. I use an url like this Code: https://MY\_URL/api/stages/4/contact/add/4065?access\_token=MY\_TOKEN . It returns Code: "success"… --- ## [System Info page won't load, possibly related to import](https://forum.mautic.org/t/system-info-page-wont-load-possibly-related-to-import/7692)
**Author:** [@psgpsg12](https://forum.mautic.org/u/psgpsg12)\ **Replies:** 1\ **Last updated:** [February 27, 2017, 12:06am UTC](https://forum.mautic.org/t/system-info-page-wont-load-possibly-related-to-import/7692 "2017-02-27T00:06:58Z")
Hello, I have a new Mautic installation and I had tested most of the basic pieces. Last thing I did was to import contact (about 120 rows and 6 columns), and it went fine. Then I tried about 1500 rows of similar data… --- ## [Mautic cannot save anything](https://forum.mautic.org/t/mautic-cannot-save-anything/5798)
**Author:** [@rcuvgd](https://forum.mautic.org/u/rcuvgd)\ **Replies:** 10\ **Last updated:** [February 25, 2017, 12:19pm UTC](https://forum.mautic.org/t/mautic-cannot-save-anything/5798 "2017-02-25T12:19:18Z")
I’ve installed Mautic on my web server. There was no error. But when I try to save configuration or save new made page Mautic display that it is working something but there no finish. I do not know what is going on. Plea… --- ## [Can't save issue](https://forum.mautic.org/t/cant-save-issue/7688)
**Author:** [@aminebenj](https://forum.mautic.org/u/aminebenj)\ **Replies:** 2\ **Last updated:** [February 25, 2017, 9:34am UTC](https://forum.mautic.org/t/cant-save-issue/7688 "2017-02-25T09:34:18Z")
Hi, I have the same issue you posted here https://www.mautic.org/community/index.php/2758-mautic-cannot-save-anything/0#p8273, can you help me to solve it? thank you Amine --- ## [SMTP issue](https://forum.mautic.org/t/smtp-issue/7675)
**Author:** [@aminebenj](https://forum.mautic.org/u/aminebenj)\ **Replies:** 2\ **Last updated:** [February 24, 2017, 10:52pm UTC](https://forum.mautic.org/t/smtp-issue/7675 "2017-02-24T22:52:43Z")
Hello, I just installed Mautic 2.6.1 and done all steps to configure it. But when I try to configure SMTP, I have this error: Connection could not be established with host email-smtp.eu-west-1.amazonaws.com \[… --- ## [Wordpress Contacts/UserSignup to Mautic](https://forum.mautic.org/t/wordpress-contacts-usersignup-to-mautic/7681)
**Author:** [@anujpuri85](https://forum.mautic.org/u/anujpuri85)\ **Replies:** 1\ **Last updated:** [February 24, 2017, 9:03pm UTC](https://forum.mautic.org/t/wordpress-contacts-usersignup-to-mautic/7681 "2017-02-24T21:03:55Z")
I’m trying to port over all users that are on my wordpress site into Mautic Contacts. Is there an easy way to do this? Or is there a way to tie my current account creation submittal to Mautic so that each time someone cr… --- ## [Form Labels disappear](https://forum.mautic.org/t/form-labels-disappear/6271)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 3\ **Last updated:** [February 24, 2017, 6:18pm UTC](https://forum.mautic.org/t/form-labels-disappear/6271 "2017-02-24T18:18:10Z")
Hi, I created a form with several input fields and a checkbox group. The input field labels are switched on (they shall be displayed), the checkbox label is switched off. I embedded the form into a wordpress page an… --- ## [Campaign sending to wrong segment](https://forum.mautic.org/t/campaign-sending-to-wrong-segment/7677)
**Author:** [@RichBros](https://forum.mautic.org/u/RichBros)\ **Replies:** 1\ **Last updated:** [February 24, 2017, 4:47pm UTC](https://forum.mautic.org/t/campaign-sending-to-wrong-segment/7677 "2017-02-24T16:47:48Z")
Hi, I recently updated to version 2.6.1 after having to revert to 2.5.1 after 2.6.0 broke our Amazon SES connection. I created a campaign to send to a specific segment as part of a list building funnel. But, Mautic sent… --- ## [Problem with A/B Test](https://forum.mautic.org/t/problem-with-a-b-test/7674)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 1\ **Last updated:** [February 24, 2017, 3:37pm UTC](https://forum.mautic.org/t/problem-with-a-b-test/7674 "2017-02-24T15:37:33Z")
Apart form the fact that A/B test are not optimal at the moment (no automatic winner, no quota directly from the segment) I had a problem with my first test. The process of setting up the test was pretty straightforward,… --- ## [Send custom e-mail with special properties from external CRM over REST API](https://forum.mautic.org/t/send-custom-e-mail-with-special-properties-from-external-crm-over-rest-api/7665)
**Author:** [@kleinpeter](https://forum.mautic.org/u/kleinpeter)\ **Replies:** 1\ **Last updated:** [February 24, 2017, 8:37am UTC](https://forum.mautic.org/t/send-custom-e-mail-with-special-properties-from-external-crm-over-rest-api/7665 "2017-02-24T08:37:25Z")
Is there a way to send e-mail over Mautic REST API with own properties sended in single-request send request? Example: I want to send process e-mail with order summary to client. So I want to prepare e-mail template with… --- ## [Campaign Not Triggering](https://forum.mautic.org/t/campaign-not-triggering/7637)
**Author:** [@chuckwilliams10](https://forum.mautic.org/u/chuckwilliams10)\ **Replies:** 17\ **Last updated:** [February 23, 2017, 9:30pm UTC](https://forum.mautic.org/t/campaign-not-triggering/7637 "2017-02-23T21:30:31Z")
Hi Team, I am running 2.6.1 and the campaign won’t trigger. Created a test contact Added to test segment Created email Sent out test email successfully Created a test campaign Made sure I selected th… --- ## [Campaign email not sending](https://forum.mautic.org/t/campaign-email-not-sending/7659)
**Author:** [@autoize](https://forum.mautic.org/u/autoize)\ **Replies:** 1\ **Last updated:** [February 23, 2017, 8:45pm UTC](https://forum.mautic.org/t/campaign-email-not-sending/7659 "2017-02-23T20:45:16Z")
Hi Chuck, We would be pleased to take a look at your Mautic instance to try and diagnose why emails are not sending in campaigns. At Autoize, we are a team of Mautic consultants, you may find our website at https:… --- ## [Charset Log error?](https://forum.mautic.org/t/charset-log-error/7655)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 1\ **Last updated:** [February 23, 2017, 7:22pm UTC](https://forum.mautic.org/t/charset-log-error/7655 "2017-02-23T19:22:21Z")
Every few minutes the Mautic Log file is showing these errors. Any ideas? mautic.WARNING: PHP Warning - html\_entity\_decode(): charset latin1' not supported, assuming utf-8 - in file /app/bundles/CoreBundle/Helper/Ab… --- ## [2.6.1. IP only picking up country](https://forum.mautic.org/t/2-6-1-ip-only-picking-up-country/7654)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 1\ **Last updated:** [February 23, 2017, 7:19pm UTC](https://forum.mautic.org/t/2-6-1-ip-only-picking-up-country/7654 "2017-02-23T19:19:29Z")
I have a version of 2.1 and 2.6.1 on the same server both using MaxMind – GeoLite2 City Download On version 2.1 it is spot on giving me the Town and Country for the user On version 2.6.1 it just get country, an… --- ## [Connect Cron Jobs external - Mautic 2.0](https://forum.mautic.org/t/connect-cron-jobs-external-mautic-2-0/3841)
**Author:** [@clalihu](https://forum.mautic.org/u/clalihu)\ **Replies:** 13\ **Last updated:** [February 23, 2017, 5:57pm UTC](https://forum.mautic.org/t/connect-cron-jobs-external-mautic-2-0/3841 "2017-02-23T17:57:13Z")
Hello, mi name is Claudia. I am new in Mautic. The installation of mautic is ok, but the Cron jobs are a problem for me. I hope you can will share their experience in installation Mautic 2.0 I want connect the C… --- ## [Campaign not sending mails + updating wrong segment](https://forum.mautic.org/t/campaign-not-sending-mails-updating-wrong-segment/7651)
**Author:** [@abdel75](https://forum.mautic.org/u/abdel75)\ **Replies:** 2\ **Last updated:** [February 23, 2017, 5:40pm UTC](https://forum.mautic.org/t/campaign-not-sending-mails-updating-wrong-segment/7651 "2017-02-23T17:40:46Z")
Hi Guys Pretty fresh to Mautic Let’s get straight to the point. I’ve built a simple campaign, 2 actions in it, campaign form that redirect to a thank you page, and trigger send an email with an asset. Update of… --- ## [on Mautic.net plugins activation : too many redirection](https://forum.mautic.org/t/on-mautic-net-plugins-activation-too-many-redirection/7467)
**Author:** [@jodumont](https://forum.mautic.org/u/jodumont)\ **Replies:** 4\ **Last updated:** [February 23, 2017, 4:30pm UTC](https://forum.mautic.org/t/on-mautic-net-plugins-activation-too-many-redirection/7467 "2017-02-23T16:30:31Z")
under mautic.net I try to activate a plugins such as LinkedIn (but they all do the same error) and I always have the same error : too many redirection I clean my cache, I try in private mode and all thoses wit… --- ## [v2.5.1 not working for me](https://forum.mautic.org/t/v2-5-1-not-working-for-me/7382)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 8\ **Last updated:** [February 23, 2017, 4:20pm UTC](https://forum.mautic.org/t/v2-5-1-not-working-for-me/7382 "2017-02-23T16:20:12Z")
Hi Team, Successfully running 2.1 on our VPS but Mautic is not functioning 100% (to the point of not being usable) since upgrading to 2.5.1 When clicking “New” under Contacts the wheels are spinning (I see the… --- ## [avatar.png is broken](https://forum.mautic.org/t/avatar-png-is-broken/6745)
**Author:** [@ronald\_d](https://forum.mautic.org/u/ronald_d)\ **Replies:** 3\ **Last updated:** [February 23, 2017, 8:01am UTC](https://forum.mautic.org/t/avatar-png-is-broken/6745 "2017-02-23T08:01:42Z")
Hi , I’m new to mautic. I just installed a new Mautic installation on my server (mautic version 2.3.0). But the avatar images for the users are broken. When I try to open the image URL i get: http://i2.wp.com/\[myweb… --- ## [Can't Update PHP Version](https://forum.mautic.org/t/cant-update-php-version/3948)
**Author:** [@vishwajeet](https://forum.mautic.org/u/vishwajeet)\ **Replies:** 5\ **Last updated:** [February 23, 2017, 4:43am UTC](https://forum.mautic.org/t/cant-update-php-version/3948 "2017-02-23T04:43:55Z")
Hello, I have latest version of mautic 1.4.1 and using it from 1.3. Current version is running smoothly without any problem. I have PHP version 5.3 and want to upgrade for other reason to 5.4 or 5.5 or 5.6 but whene… [Previous page](https://forum.mautic.org/c/support/8.md?page=236) [Next page](https://forum.mautic.org/c/support/8.md?page=238)