# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=239 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 240 --- ## [Contact search filter](https://forum.mautic.org/t/contact-search-filter/7582)
**Author:** [@ferriol](https://forum.mautic.org/u/ferriol)\ **Replies:** 1\ **Last updated:** [February 17, 2017, 8:06pm UTC](https://forum.mautic.org/t/contact-search-filter/7582 "2017-02-17T20:06:37Z")
I use the method countLeads() of LeadModel to count contacts with certain values in custom fields. I discovered that this method uses the same filter of Contact list page search tool. In the Contact list page there is … --- ## [Contacts being merged?](https://forum.mautic.org/t/contacts-being-merged/7580)
**Author:** [@bhamrick](https://forum.mautic.org/u/bhamrick)\ **Replies:** 1\ **Last updated:** [February 17, 2017, 6:15pm UTC](https://forum.mautic.org/t/contacts-being-merged/7580 "2017-02-17T18:15:47Z")
Hi there, I’m trying to test out my campaigns but every time I submit a new contact it merges with an old one. I’m making sure to use incognito windows, so there shouldn’t be any session/cookie sharing going on and … --- ## [Tracking Script: mtc.js 404](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550)
**Author:** [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\ **Replies:** 7\ **Last updated:** [February 17, 2017, 3:36pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550 "2017-02-17T15:36:45Z")
Hello all! I’ve been having a hard time troubleshooting an issue. Mautic is not tracking data from my website. I’m running Mautic on a t2.nano routed to http://mautic.\[mydomain\].com. My main site is using the… --- ## [community???](https://forum.mautic.org/t/community/7579)
**Author:** [@diverso](https://forum.mautic.org/u/diverso)\ **Replies:** 6\ **Last updated:** [February 17, 2017, 3:17pm UTC](https://forum.mautic.org/t/community/7579 "2017-02-17T15:17:05Z")
I’m truly interested in learning more about mautic as I’m not familiar with all its features, however three days and still no answers, what someone has to do here to get some attention or reply? Community is usually… --- ## [SES configuration](https://forum.mautic.org/t/ses-configuration/7537)
**Author:** [@Skybladek](https://forum.mautic.org/u/Skybladek)\ **Replies:** 2\ **Last updated:** [February 17, 2017, 1:10pm UTC](https://forum.mautic.org/t/ses-configuration/7537 "2017-02-17T13:10:38Z")
Hi, I tryed to configurated Mautic selfhosted with Amazon SES, but i cant or dont know how to do it. I Just wanna hire someone to help me. Thanks --- ## [grav/mautic plug in](https://forum.mautic.org/t/grav-mautic-plug-in/7546)
**Author:** [@diverso](https://forum.mautic.org/u/diverso)\ **Replies:** 2\ **Last updated:** [February 17, 2017, 1:09pm UTC](https://forum.mautic.org/t/grav-mautic-plug-in/7546 "2017-02-17T13:09:55Z")
Hi there, I’m interested in grav and mautic plug in, I was wondering whether installing mautic on my own server, can I get access from grav admin panel most to full features of mautic automation? or do I have to log… --- ## [Mautic + Amazon SES - SMTP Test Connection Keeps Spinning](https://forum.mautic.org/t/mautic-amazon-ses-smtp-test-connection-keeps-spinning/7522)
**Author:** [@Hasaan](https://forum.mautic.org/u/Hasaan)\ **Replies:** 7\ **Last updated:** [February 17, 2017, 1:07pm UTC](https://forum.mautic.org/t/mautic-amazon-ses-smtp-test-connection-keeps-spinning/7522 "2017-02-17T13:07:09Z")
Hey, OK first off I have followed this tutorial: https://medium.com/@AndreiVoica/how-to-integrate-mautic-with-amazon-ses-7fe066e9131c#.a2ikwisqm I have the emails verified as asked in the steps but not the doma… --- ## [Text Message, alternative of Twilio?](https://forum.mautic.org/t/text-message-alternative-of-twilio/7577)
**Author:** [@heyfra](https://forum.mautic.org/u/heyfra)\ **Replies:** 1\ **Last updated:** [February 17, 2017, 3:10am UTC](https://forum.mautic.org/t/text-message-alternative-of-twilio/7577 "2017-02-17T03:10:31Z")
Hi, It is may possible to set up a different provider instead of Twilio? Thank you. --- ## [Need help understanding how unsubscription works](https://forum.mautic.org/t/need-help-understanding-how-unsubscription-works/7555)
**Author:** [@Hasaan](https://forum.mautic.org/u/Hasaan)\ **Replies:** 3\ **Last updated:** [February 16, 2017, 11:41pm UTC](https://forum.mautic.org/t/need-help-understanding-how-unsubscription-works/7555 "2017-02-16T23:41:33Z")
Hope community doing great. I am fairly new to mautic but have already read the related documentation on this aspect, tried to search through this forum and some google searching as well but I still need some unders… --- ## [Contacts lists](https://forum.mautic.org/t/contacts-lists/7575)
**Author:** [@SamProf](https://forum.mautic.org/u/SamProf)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 10:04pm UTC](https://forum.mautic.org/t/contacts-lists/7575 "2017-02-16T22:04:14Z")
Can users separate contacts over their custom contact lists? Yes, I see that you have segments - but can user create his own various segments and for every user set one or multiple segments? When we use add user -… --- ## [Forms Submissions Not Beeing Posted](https://forum.mautic.org/t/forms-submissions-not-beeing-posted/7573)
**Author:** [@Paulogon](https://forum.mautic.org/u/Paulogon)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 8:07pm UTC](https://forum.mautic.org/t/forms-submissions-not-beeing-posted/7573 "2017-02-16T20:07:26Z")
Hi I really love Mautic but i am feeling a little scared. My form submissions aren´t being posted. Leads aren´t being collected. I have a WordPress site where i collect leads from various contact forms. I also ha… --- ## [Problem with Gmail](https://forum.mautic.org/t/problem-with-gmail/7560)
**Author:** [@mattgraphichive](https://forum.mautic.org/u/mattgraphichive)\ **Replies:** 4\ **Last updated:** [February 16, 2017, 7:55pm UTC](https://forum.mautic.org/t/problem-with-gmail/7560 "2017-02-16T19:55:54Z")
Hello everyone! I’m a new Mautic user. Right now, I’m using Mautic for an email campaign, but I’ve run into a problem with Gmail. We use Google Apps for Business, and yesterday I started my first campaign. I had about … --- ## [Thrive Leads API to Mautic Error](https://forum.mautic.org/t/thrive-leads-api-to-mautic-error/6335)
**Author:** [@petermalick](https://forum.mautic.org/u/petermalick)\ **Replies:** 7\ **Last updated:** [February 16, 2017, 7:49pm UTC](https://forum.mautic.org/t/thrive-leads-api-to-mautic-error/6335 "2017-02-16T19:49:44Z")
I am attempting to connect Mautic to Thrive Leads plugin in Wordpress through their API. It has a Mautic integration. OAuth1 is not connecting at all, and I have read that there is a known issue with OAuth1 at prese… --- ## [Multilanguage unsubscribe text?](https://forum.mautic.org/t/multilanguage-unsubscribe-text/7567)
**Author:** [@guizero](https://forum.mautic.org/u/guizero)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 7:10pm UTC](https://forum.mautic.org/t/multilanguage-unsubscribe-text/7567 "2017-02-16T19:10:18Z")
Is it possible to have the unsubscribe text be determined by the preferred\_language? --- ## [cron error running](https://forum.mautic.org/t/cron-error-running/7565)
**Author:** [@luis](https://forum.mautic.org/u/luis)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 6:38pm UTC](https://forum.mautic.org/t/cron-error-running/7565 "2017-02-16T18:38:19Z")
Hello all, I installed mautic and when after I set the cron, it´s sending me this type of error: Failed loading /opt/php54/lib/php/extensions/no-debug-non-zts-20100525/ioncube\_loader\_lin\_5.4.so: /opt/php54/lib… --- ## [Call to undefined method setApiKey](https://forum.mautic.org/t/call-to-undefined-method-setapikey/7563)
**Author:** [@andreambrosio](https://forum.mautic.org/u/andreambrosio)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 4:44pm UTC](https://forum.mautic.org/t/call-to-undefined-method-setapikey/7563 "2017-02-16T16:44:22Z")
I am trying to connect the mautic to elastic email, but this error message appears in the log and does not succeed. Does anyone know how to solve it? Thanks Code: \[2017-02-16 13:40:31\] mautic.ERROR: PHP Error - C… --- ## [Campaign no procesed: getTimezone Error](https://forum.mautic.org/t/campaign-no-procesed-gettimezone-error/7562)
**Author:** [@dogdayfear](https://forum.mautic.org/u/dogdayfear)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 4:28pm UTC](https://forum.mautic.org/t/campaign-no-procesed-gettimezone-error/7562 "2017-02-16T16:28:51Z")
Hi: My Campaign is not procesed. I thought about the server time diference but checking logs I see this error: Code: mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: "Method getTimezone not exist… --- ## [Outlook tags stripped off](https://forum.mautic.org/t/outlook-tags-stripped-off/7556)
**Author:** [@aum](https://forum.mautic.org/u/aum)\ **Replies:** 2\ **Last updated:** [February 16, 2017, 3:11pm UTC](https://forum.mautic.org/t/outlook-tags-stripped-off/7556 "2017-02-16T15:11:56Z")
Hi, I have been struggling with some outlook specific tags being stripped off and I am out of options right now. After looking into everything I could I finally when to the cache files to check if the tags were… --- ## [Display message after filling our form changed with Upgrade to 2.6.0](https://forum.mautic.org/t/display-message-after-filling-our-form-changed-with-upgrade-to-2-6-0/7513)
**Author:** [@DutchAlfred](https://forum.mautic.org/u/DutchAlfred)\ **Replies:** 5\ **Last updated:** [February 16, 2017, 2:02pm UTC](https://forum.mautic.org/t/display-message-after-filling-our-form-changed-with-upgrade-to-2-6-0/7513 "2017-02-16T14:02:21Z")
After upgrading to 2.6.0. I noticed that after filling out a form on my website, Mautic does not display the ‘Thank you’ message in the form any more, but redirects to …/forms/message with my custom thank you message in … --- ## [Changing OneSignal IDs/Keys does not work](https://forum.mautic.org/t/changing-onesignal-ids-keys-does-not-work/7554)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 1\ **Last updated:** [February 16, 2017, 8:14am UTC](https://forum.mautic.org/t/changing-onesignal-ids-keys-does-not-work/7554 "2017-02-16T08:14:08Z")
If I try changing Web Notifications’ IDs/keys, after I save&close and, then, refresh the page the IDs/keys remain previous, and not the newly entered ones. So how do I write this on Mautic’s Git to make it noticed a… --- ## [update Mautic from 2.5.1 to 2.6 Error](https://forum.mautic.org/t/update-mautic-from-2-5-1-to-2-6-error/7504)
**Author:** [@byrge](https://forum.mautic.org/u/byrge)\ **Replies:** 3\ **Last updated:** [February 15, 2017, 9:40pm UTC](https://forum.mautic.org/t/update-mautic-from-2-5-1-to-2-6-error/7504 "2017-02-15T21:40:46Z")
I tried to update to Mautic 2.6 from 2.5.1 and got the following error: Code: \[SymfonyComponentDebugExceptionFatalThrowableError\] Type error: … --- ## [Mautic Admin Login Expiring to soon.](https://forum.mautic.org/t/mautic-admin-login-expiring-to-soon/7549)
**Author:** [@connorj10](https://forum.mautic.org/u/connorj10)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 9:20pm UTC](https://forum.mautic.org/t/mautic-admin-login-expiring-to-soon/7549 "2017-02-15T21:20:39Z")
Hello, I recently moved my Mautic install to a server with InMotionHosting and I have noticed my login will expire before sending emails to my entire list, or even before my customer CSV file import is completed. … --- ## [Contacts created count - obnoxiously large!](https://forum.mautic.org/t/contacts-created-count-obnoxiously-large/7547)
**Author:** [@Hasaan](https://forum.mautic.org/u/Hasaan)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 9:19pm UTC](https://forum.mautic.org/t/contacts-created-count-obnoxiously-large/7547 "2017-02-15T21:19:37Z")
OK I just noticed it… It seems as if every visit is getting counted… I am not sure… may be I am missing something… but should we not have a way to disable such count so that our “actual contacts” count is not d… --- ## [Multiple user login from one system.](https://forum.mautic.org/t/multiple-user-login-from-one-system/7539)
**Author:** [@ankya](https://forum.mautic.org/u/ankya)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 12:26pm UTC](https://forum.mautic.org/t/multiple-user-login-from-one-system/7539 "2017-02-15T12:26:09Z")
Where can i find the Mautic Database. I am looking to introduce a registration form and store the database so that multiple users can login from one system. How can i do this? --- ## [complex csv file - how to import](https://forum.mautic.org/t/complex-csv-file-how-to-import/7538)
**Author:** [@bartmalisz](https://forum.mautic.org/u/bartmalisz)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 12:19pm UTC](https://forum.mautic.org/t/complex-csv-file-how-to-import/7538 "2017-02-15T12:19:43Z")
hi, I have csv file with highly complex data - see example of 3 rows - https://www.screencast.com/t/DmmNjh4fXV7 . I want to import these contacts to Mautic (server installation). What should I put here? - https://… --- ## [Anyone else have this problem with the builder?](https://forum.mautic.org/t/anyone-else-have-this-problem-with-the-builder/7535)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 10:40am UTC](https://forum.mautic.org/t/anyone-else-have-this-problem-with-the-builder/7535 "2017-02-15T10:40:14Z")
wondering if anyone else have this problem with the email builder on mautic 2.5 or 2.6 ? https://github.com/mautic/mautic/issues/3447 and this https://github.com/mautic/mautic/issues/3439 would be great if you… --- ## [\[2.6.0\] Campaign builder messed up](https://forum.mautic.org/t/2-6-0-campaign-builder-messed-up/7533)
**Author:** [@andreamarucci](https://forum.mautic.org/u/andreamarucci)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 9:18am UTC](https://forum.mautic.org/t/2-6-0-campaign-builder-messed-up/7533 "2017-02-15T09:18:41Z")
After I’ve created the campaing and saved it I see all the connections I save it and go anywhere but when I come back that’s what I see Everything stacked up and no connections so I’ve to rebuild ev… --- ## [\[Mautic 2.6.0\] Scheduled emails not getting sent when triggered by a campaign](https://forum.mautic.org/t/mautic-2-6-0-scheduled-emails-not-getting-sent-when-triggered-by-a-campaign/7531)
**Author:** [@andreamarucci](https://forum.mautic.org/u/andreamarucci)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 9:03am UTC](https://forum.mautic.org/t/mautic-2-6-0-scheduled-emails-not-getting-sent-when-triggered-by-a-campaign/7531 "2017-02-15T09:03:12Z")
Now that I was able to sort out the fact that 2.6.0 has a bug that prevent to send out email, all the test I’ve done are ok, the email go out. Problem is that when the email sending is triggered by a campaign, the e… --- ## [How to renew my account?](https://forum.mautic.org/t/how-to-renew-my-account/7528)
**Author:** [@sigzen](https://forum.mautic.org/u/sigzen)\ **Replies:** 1\ **Last updated:** [February 15, 2017, 5:58am UTC](https://forum.mautic.org/t/how-to-renew-my-account/7528 "2017-02-15T05:58:18Z")
I am already a pro member in cloud, I have sent couple of mail but no response. my instance onlinecertguide.mautic.net is going to expire this month. Can anyone help me on how to renew my account access. --- ## [500 Internal Server Error upon uploading list with 100 emails](https://forum.mautic.org/t/500-internal-server-error-upon-uploading-list-with-100-emails/7521)
**Author:** [@bartmalisz](https://forum.mautic.org/u/bartmalisz)\ **Replies:** 1\ **Last updated:** [February 14, 2017, 5:32pm UTC](https://forum.mautic.org/t/500-internal-server-error-upon-uploading-list-with-100-emails/7521 "2017-02-14T17:32:38Z")
Hi community. Awesome that you are here. Please help. I see error: 500 Internal Server Error When I try to upload csv file with just 100 emails (one cololumn) I see this - https://www.screencast.com/t/gvVz9Bn0W… [Previous page](https://forum.mautic.org/c/support/8.md?page=238) [Next page](https://forum.mautic.org/c/support/8.md?page=240)