# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=24 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 25 --- ## [Tutorial: send whatsapp template messages using mautic webhook without third party services](https://forum.mautic.org/t/tutorial-send-whatsapp-template-messages-using-mautic-webhook-without-third-party-services/26741)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 6\ **Last updated:** [November 10, 2024, 7:14pm UTC](https://forum.mautic.org/t/tutorial-send-whatsapp-template-messages-using-mautic-webhook-without-third-party-services/26741 "2024-11-10T19:14:32Z")
Hello, i don’t know if this is the right category to post this thread, if not please move to the best one. I hope this will be helpful and sorry for my english :slight\_smile: Yesterday i found a way to send whatsapp te… --- ## [Hostinger/LiteSpeed: what .htaccess to use? Getting 403 error after fresh install](https://forum.mautic.org/t/hostinger-litespeed-what-htaccess-to-use-getting-403-error-after-fresh-install/34002)
**Author:** [@ctotech](https://forum.mautic.org/u/ctotech)\ **Replies:** 1\ **Last updated:** [November 8, 2024, 3:37pm UTC](https://forum.mautic.org/t/hostinger-litespeed-what-htaccess-to-use-getting-403-error-after-fresh-install/34002 "2024-11-08T15:37:30Z")
Your software My Mautic version is: 5.04 My PHP version is: 8.2 My Database type and version is: MySQL 5 Your problem My problem is: after fresh install of Mautic on Hostinger.com (a LiteSpeed server), I am gettin… --- ## [Clicks not tracked in Mautic 5](https://forum.mautic.org/t/clicks-not-tracked-in-mautic-5/34062)
**Author:** [@aysal](https://forum.mautic.org/u/aysal)\ **Replies:** 1\ **Last updated:** [November 8, 2024, 10:24am UTC](https://forum.mautic.org/t/clicks-not-tracked-in-mautic-5/34062 "2024-11-08T10:24:35Z")
I created a little video to show my problem: Zight Recording 2024-11-07 ... Easy said: I build a double optin campaign using a segment. So far it works until a tracking very good. It checks if someone has the field doi… --- ## [Mautic crashes when sending 35k emails](https://forum.mautic.org/t/mautic-crashes-when-sending-35k-emails/33942)
**Author:** [@igorsistema2](https://forum.mautic.org/u/igorsistema2)\ **Replies:** 7\ **Last updated:** [November 8, 2024, 6:55am UTC](https://forum.mautic.org/t/mautic-crashes-when-sending-35k-emails/33942 "2024-11-08T06:55:27Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 7.4.33 My Database type and version is: MariaDB-0ubuntu0.24.04.1 - Ubuntu 24.04 Your problem My problem is: These errors are showing in the log: using … --- ## [Problem with SES Amazon bounce](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996)
**Author:** [@arielhc](https://forum.mautic.org/u/arielhc)\ **Replies:** 5\ **Last updated:** [November 7, 2024, 4:27pm UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996 "2024-11-07T16:27:44Z")
Your software My Mautic version is: 4.4.11 My PHP version is:7.4.33 My Database type and version is:10.4.28-MariaDB Your problem My problem is: If I send an email to @simulator.amazonses the email is marked as a bou… --- ## [SMTP incorrect password SOLUTION](https://forum.mautic.org/t/smtp-incorrect-password-solution/34049)
**Author:** [@cajmorgan](https://forum.mautic.org/u/cajmorgan)\ **Replies:** 1\ **Last updated:** [November 6, 2024, 9:53pm UTC](https://forum.mautic.org/t/smtp-incorrect-password-solution/34049 "2024-11-06T21:53:23Z")
So with mautic 5, we get ‘mailer\_dsn’ =\> 'smtp: instead of the traditional settings. If you try to configure this in the UI and your password has a special character, like f.e blankspace, it won’t simply work as it will … --- ## [503 on Insallation Step 2](https://forum.mautic.org/t/503-on-insallation-step-2/34057)
**Author:** [@dlucio](https://forum.mautic.org/u/dlucio)\ **Replies:** 0\ **Last updated:** [November 6, 2024, 3:47pm UTC](https://forum.mautic.org/t/503-on-insallation-step-2/34057 "2024-11-06T15:47:33Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: MariaDB 10.11 Your problem My problem is: I can’t pass step 2. These errors are showing in the log: ==\> var/logs/… --- ## [Send form data to Google Tag Manager](https://forum.mautic.org/t/send-form-data-to-google-tag-manager/34048)
**Author:** [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Replies:** 0\ **Last updated:** [November 6, 2024, 10:29am UTC](https://forum.mautic.org/t/send-form-data-to-google-tag-manager/34048 "2024-11-06T10:29:17Z")
My Mautic version is: 4.4.12 My PHP version is: 8.0 My problem is: we want to setup enhanced conversion. To do so we need to send a dataLayer.push to Google Tag Manager after a form is submitted. I’m not sure how to do… --- ## [Campaign stopped automatically](https://forum.mautic.org/t/campaign-stopped-automatically/33929)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 3\ **Last updated:** [November 5, 2024, 10:42pm UTC](https://forum.mautic.org/t/campaign-stopped-automatically/33929 "2024-11-05T22:42:53Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: Your problem My problem is: Campaign emails are not delivered every time, thus resulting in the campaign to be stoppe… --- ## [Email\_stats table corrupted - looking to rebuild the table](https://forum.mautic.org/t/email-stats-table-corrupted-looking-to-rebuild-the-table/34045)
**Author:** [@webmanager](https://forum.mautic.org/u/webmanager)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 5:05pm UTC](https://forum.mautic.org/t/email-stats-table-corrupted-looking-to-rebuild-the-table/34045 "2024-11-05T17:05:13Z")
Your software My Mautic version is: v3.3.5 My PHP version is: 7.4 My Database type and version is: 10.6.19-MariaDB Your problem My problem is: Email\_stats has corrupted. There are some topics about it, but nothing … --- ## [How to change email design dynamically](https://forum.mautic.org/t/how-to-change-email-design-dynamically/34041)
**Author:** [@ShanKS](https://forum.mautic.org/u/ShanKS)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 7:14am UTC](https://forum.mautic.org/t/how-to-change-email-design-dynamically/34041 "2024-11-05T07:14:52Z")
Your software My Mautic version is: Mautic 4.x My PHP version is:7.4.33 My Database type and version is:5.7.44 Mysql We are sending the email with product information in different email design. As of now we are creat… --- ## [Mautic Website Tracking Not Displaying Visitors on Dashboard](https://forum.mautic.org/t/mautic-website-tracking-not-displaying-visitors-on-dashboard/33848)
**Author:** [@german0296](https://forum.mautic.org/u/german0296)\ **Replies:** 4\ **Last updated:** [November 4, 2024, 6:21pm UTC](https://forum.mautic.org/t/mautic-website-tracking-not-displaying-visitors-on-dashboard/33848 "2024-11-04T18:21:26Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.3 My Database type and version is: mysql - 8.0.39-0ubuntu0.24.04.2 Hi Mautic community, I hope you’re all doing well! I’m experiencing an issue with M… --- ## [Setting up gmail on Mautic 5 on Docker Windows 10](https://forum.mautic.org/t/setting-up-gmail-on-mautic-5-on-docker-windows-10/34029)
**Author:** [@dion](https://forum.mautic.org/u/dion)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:33am UTC](https://forum.mautic.org/t/setting-up-gmail-on-mautic-5-on-docker-windows-10/34029 "2024-11-04T08:33:06Z")
Your software My Mautic version is: 5 My PHP version is: 8 My Database type and version is: MySQL Your problem My problem is: Setting up gmail on Mautic 5 on Docker under Windows 10 These errors are showing in the … --- ## [Dynamic content issue in Mautic 4.x](https://forum.mautic.org/t/dynamic-content-issue-in-mautic-4-x/34027)
**Author:** [@ShanKS](https://forum.mautic.org/u/ShanKS)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 6:42am UTC](https://forum.mautic.org/t/dynamic-content-issue-in-mautic-4-x/34027 "2024-11-04T06:42:44Z")
Your software My Mautic version is: Mautic 4.x My PHP version is:7.4.33 My Database type and version is:5.7.44 Mysql We created an email with dynamic content blocks, but got received the email content like below "He… --- ## [When checkbox is mapped with custom boolean field, values of the custom field are always written into the form](https://forum.mautic.org/t/when-checkbox-is-mapped-with-custom-boolean-field-values-of-the-custom-field-are-always-written-into-the-form/33935)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 2\ **Last updated:** [November 2, 2024, 11:22am UTC](https://forum.mautic.org/t/when-checkbox-is-mapped-with-custom-boolean-field-values-of-the-custom-field-are-always-written-into-the-form/33935 "2024-11-02T11:22:05Z")
My Mautic version is: 5.1.1 My PHP version is: 8.2.24 My problem is: When checkbox is mapped with custom boolean field, values ​​of the custom field are always written into the form used always boolean contact fields … --- ## [Send recuring emails on a specific day of the month. I.e. Every 15th day](https://forum.mautic.org/t/send-recuring-emails-on-a-specific-day-of-the-month-i-e-every-15th-day/34005)
**Author:** [@charlesbauer](https://forum.mautic.org/u/charlesbauer)\ **Replies:** 2\ **Last updated:** [November 1, 2024, 1:28pm UTC](https://forum.mautic.org/t/send-recuring-emails-on-a-specific-day-of-the-month-i-e-every-15th-day/34005 "2024-11-01T13:28:06Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 7.4.3 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I would like to send the same e-mail on a specific … --- ## [Issue with email display on Outlook](https://forum.mautic.org/t/issue-with-email-display-on-outlook/33990)
**Author:** [@mt.marcelturek](https://forum.mautic.org/u/mt.marcelturek)\ **Replies:** 1\ **Last updated:** [November 1, 2024, 1:26pm UTC](https://forum.mautic.org/t/issue-with-email-display-on-outlook/33990 "2024-11-01T13:26:56Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.2.15 My Database type and version is: 10.11.9-MariaDB Hi! I’m a new Mautic user and have a question about email display on Outlook. I created an email … --- ## [Fontawesome icon disappeared](https://forum.mautic.org/t/fontawesome-icon-disappeared/33991)
**Author:** [@brahim](https://forum.mautic.org/u/brahim)\ **Replies:** 1\ **Last updated:** [November 1, 2024, 1:01pm UTC](https://forum.mautic.org/t/fontawesome-icon-disappeared/33991 "2024-11-01T13:01:34Z")
Hello I installed Whitelabeler (GitHub - nickian/mautic-whitelabeler: Easily change the logos, colors and company name in the Mautic user interface.) on Mautic 5 but the fontawesome icons have disappeared and I can no l… --- ## [Fresh Mautic 3 install but trouble enabling Zapier, emptying cache, etc](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979)
**Author:** [@erwinvdb](https://forum.mautic.org/u/erwinvdb)\ **Replies:** 10\ **Last updated:** [October 31, 2024, 4:22pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979 "2024-10-31T16:22:53Z")
Hello, Installation was a breeze. No problems with the basic settings either. But now it comes down to specifics: Zapier integration: I followed the steps, but I cannont get passed the " Allow Zapier to access your Mau… --- ## [General import/upgrade question](https://forum.mautic.org/t/general-import-upgrade-question/32510)
**Author:** [@szwarrior](https://forum.mautic.org/u/szwarrior)\ **Replies:** 2\ **Last updated:** [October 31, 2024, 3:18pm UTC](https://forum.mautic.org/t/general-import-upgrade-question/32510 "2024-10-31T15:18:03Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 8.0.30 My Database type and version is: 10.5.23-MariaDB-0+deb11u1 Your problem My problem is: I want to upgrade to a supported PHP version (8.2) as well … --- ## [Mautic 5: API & Points in different buckets](https://forum.mautic.org/t/mautic-5-api-points-in-different-buckets/31028)
**Author:** [@sdoering](https://forum.mautic.org/u/sdoering)\ **Replies:** 2\ **Last updated:** [October 31, 2024, 12:29pm UTC](https://forum.mautic.org/t/mautic-5-api-points-in-different-buckets/31028 "2024-10-31T12:29:17Z")
Hi, I have a question regarding the API (and in parts Mautic 5). I see from the documentation, that I can query a user profile. So far so good. And that I can also update/edit the profile. I also see, that I can add … --- ## [Segment Emails not Sending out](https://forum.mautic.org/t/segment-emails-not-sending-out/33987)
**Author:** [@guidedfree](https://forum.mautic.org/u/guidedfree)\ **Replies:** 0\ **Last updated:** [October 30, 2024, 9:58pm UTC](https://forum.mautic.org/t/segment-emails-not-sending-out/33987 "2024-10-30T21:58:58Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.30 My Database type and version is: 10.6.19-MariaDB Your problem Segment emails are not being sent out. This is a newish install and my first attempt … --- ## [Same event planned several times (5.1.1.)](https://forum.mautic.org/t/same-event-planned-several-times-5-1-1/33970)
**Author:** [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\ **Replies:** 2\ **Last updated:** [October 30, 2024, 2:52pm UTC](https://forum.mautic.org/t/same-event-planned-several-times-5-1-1/33970 "2024-10-30T14:52:05Z")
My Mautic version is: 5.1.1 My PHP version is: 8.1.30 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 My problem is: Hi, with some (test) campaigns (based on segments built from tags) we have the p… --- ## [No GrapeJs Builder, just the legacy](https://forum.mautic.org/t/no-grapejs-builder-just-the-legacy/33966)
**Author:** [@miki](https://forum.mautic.org/u/miki)\ **Replies:** 2\ **Last updated:** [October 30, 2024, 1:06pm UTC](https://forum.mautic.org/t/no-grapejs-builder-just-the-legacy/33966 "2024-10-30T13:06:50Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.24 My Database type and version is: Your problem The GrapeJs builder is not showing, only the legacy builder. I installed the Mautic from the zip of … --- ## [Upgrading from v2.16 to v4.4](https://forum.mautic.org/t/upgrading-from-v2-16-to-v4-4/33967)
**Author:** [@shanse2](https://forum.mautic.org/u/shanse2)\ **Replies:** 0\ **Last updated:** [October 29, 2024, 10:15pm UTC](https://forum.mautic.org/t/upgrading-from-v2-16-to-v4-4/33967 "2024-10-29T22:15:31Z")
Your software My Mautic version is: v2.16 and v4.4 My PHP version is: 7.2.24 (on the v2.16 instance) and 8.0.30 (on the v4.4 instance) My Database type and version is: v4.4 is using 10.5.22-MariaDB. Not sure about the… --- ## [Queued messages missing in "message\_queue" table](https://forum.mautic.org/t/queued-messages-missing-in-message-queue-table/32638)
**Author:** [@borjarafols](https://forum.mautic.org/u/borjarafols)\ **Replies:** 1\ **Last updated:** [October 29, 2024, 7:13pm UTC](https://forum.mautic.org/t/queued-messages-missing-in-message-queue-table/32638 "2024-10-29T19:13:26Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.9 My Database type and version is: MySQL 8 Your problem I have configured Mautic to use queue’s by using the “configuration panel → queue settings”. … --- ## [Campaign action Update contact can only change boolean contact fields from No to Yes, not from Yes to No](https://forum.mautic.org/t/campaign-action-update-contact-can-only-change-boolean-contact-fields-from-no-to-yes-not-from-yes-to-no/33934)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 1\ **Last updated:** [October 29, 2024, 2:42pm UTC](https://forum.mautic.org/t/campaign-action-update-contact-can-only-change-boolean-contact-fields-from-no-to-yes-not-from-yes-to-no/33934 "2024-10-29T14:42:31Z")
My Mautic version is: 5.1.1 My PHP version is: 8.2.24 My problem is: Campaign action Update contact can only change boolean contact fields from No to Yes, not from Yes to No What happened? if I want to change the val… --- ## [Form always uses assigned contact/company field's list choices](https://forum.mautic.org/t/form-always-uses-assigned-contact-company-fields-list-choices/32008)
**Author:** [@tomwoef](https://forum.mautic.org/u/tomwoef)\ **Replies:** 1\ **Last updated:** [October 29, 2024, 2:40pm UTC](https://forum.mautic.org/t/form-always-uses-assigned-contact-company-fields-list-choices/32008 "2024-10-29T14:40:48Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0 My Database type and version is: Mysql Your problem My problem is: Form not correcly updated More info: I have a a select group with dog breeds saved… --- ## [Mautic 5 - Cronjobs needed?](https://forum.mautic.org/t/mautic-5-cronjobs-needed/33936)
**Author:** [@aysal](https://forum.mautic.org/u/aysal)\ **Replies:** 3\ **Last updated:** [October 29, 2024, 11:26am UTC](https://forum.mautic.org/t/mautic-5-cronjobs-needed/33936 "2024-10-29T11:26:52Z")
Hi there, just installed the newest Mautic on my hoster and trying to get everything running. I just set up all cronjobs like written in the documentation and in an youtube Video i learned that maybe (?) Mautic 5 doesn… --- ## [Database backup and restore on console](https://forum.mautic.org/t/database-backup-and-restore-on-console/33963)
**Author:** [@alexnitsche](https://forum.mautic.org/u/alexnitsche)\ **Replies:** 0\ **Last updated:** [October 29, 2024, 9:36am UTC](https://forum.mautic.org/t/database-backup-and-restore-on-console/33963 "2024-10-29T09:36:02Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.20 My Database type and version is: mariadb:10.5.18 Your problem I want to setup simple database backup and restore tasks in my deployer script. I wan… [Previous page](https://forum.mautic.org/c/support/8.md?page=23) [Next page](https://forum.mautic.org/c/support/8.md?page=25)