# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=240 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 241 --- ## [Uploading asset leads to redirect loop and 403](https://forum.mautic.org/t/uploading-asset-leads-to-redirect-loop-and-403/7517)
**Author:** [@dom](https://forum.mautic.org/u/dom)\ **Replies:** 1\ **Last updated:** [February 14, 2017, 2:36pm UTC](https://forum.mautic.org/t/uploading-asset-leads-to-redirect-loop-and-403/7517 "2017-02-14T14:36:48Z")
I have an issue when I try to upload a file through Components-\>Assets-\>New. This is the error that I get on the page: I also enabled Code: mod\_rewrite logging and found the following message: Code: \[Tue F… --- ## [Downgrade Mautic](https://forum.mautic.org/t/downgrade-mautic/7508)
**Author:** [@sourdoughbread](https://forum.mautic.org/u/sourdoughbread)\ **Replies:** 2\ **Last updated:** [February 14, 2017, 10:56am UTC](https://forum.mautic.org/t/downgrade-mautic/7508 "2017-02-14T10:56:47Z")
Hey man, I’ve also had some issues with Mautic 2.6. How did you downgrade to 2.5.1? Thanks. --- ## [Mautic Cloud Free: I'm receiving data from another account](https://forum.mautic.org/t/mautic-cloud-free-im-receiving-data-from-another-account/7511)
**Author:** [@nicolab](https://forum.mautic.org/u/nicolab)\ **Replies:** 1\ **Last updated:** [February 14, 2017, 8:55am UTC](https://forum.mautic.org/t/mautic-cloud-free-im-receiving-data-from-another-account/7511 "2017-02-14T08:55:53Z")
Hi, Today (02/14/2017) I set up an account on Mautic Free Cloud. However in the dashboard I see a large number of contacts saved before the account creation: In the “Contacts” section appear many anonymous… --- ## [A Real begginers question](https://forum.mautic.org/t/a-real-begginers-question/7509)
**Author:** [@mozaika](https://forum.mautic.org/u/mozaika)\ **Replies:** 1\ **Last updated:** [February 14, 2017, 6:56am UTC](https://forum.mautic.org/t/a-real-begginers-question/7509 "2017-02-14T06:56:26Z")
I just downloaded mautic, which file do I have to click in order to open it? Thanks in advance --- ## [How to send with individual E-Mail address?](https://forum.mautic.org/t/how-to-send-with-individual-e-mail-address/6914)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 4\ **Last updated:** [February 14, 2017, 5:24am UTC](https://forum.mautic.org/t/how-to-send-with-individual-e-mail-address/6914 "2017-02-14T05:24:37Z")
Hi! As e-mails can be send by individual users e-mail, set in e-mail advanced mode, I´ve tried, but it sends always with the system e-mail. What is the problem? Thanks in advance! Mat --- ## [Upgrade 2.6 avatar path problems](https://forum.mautic.org/t/upgrade-2-6-avatar-path-problems/7456)
**Author:** [@marketer](https://forum.mautic.org/u/marketer)\ **Replies:** 7\ **Last updated:** [February 13, 2017, 10:34am UTC](https://forum.mautic.org/t/upgrade-2-6-avatar-path-problems/7456 "2017-02-13T10:34:44Z")
I am getting a missing image error on all pages where the avatar.png should appear. Why is it adding https://i2.wp.com/ to the beginning of the path and adding an additional path string too. It should only have /mar… --- ## [Mautic 2.6 problem](https://forum.mautic.org/t/mautic-2-6-problem/7477)
**Author:** [@marketer](https://forum.mautic.org/u/marketer)\ **Replies:** 5\ **Last updated:** [February 13, 2017, 10:33am UTC](https://forum.mautic.org/t/mautic-2-6-problem/7477 "2017-02-13T10:33:57Z")
I upgraded and discovered a path issue with the avatar image and so did a clean installation. The URL to the avatar.png file is still being created incorrectly: And the File Browser in the Builder section… --- ## [Just a little question](https://forum.mautic.org/t/just-a-little-question/7490)
**Author:** [@Benjam](https://forum.mautic.org/u/Benjam)\ **Replies:** 2\ **Last updated:** [February 13, 2017, 8:21am UTC](https://forum.mautic.org/t/just-a-little-question/7490 "2017-02-13T08:21:52Z")
Hi bizcrony ! You know anything on my error : SQLSTATE\[HY000\] \[2003\] Can’t connect to MySQL server on ‘pesketcolzbddsql.mysql.db’ (4) ? --- ## [Secure forms and SSL](https://forum.mautic.org/t/secure-forms-and-ssl/1792)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 38\ **Last updated:** [February 13, 2017, 1:50am UTC](https://forum.mautic.org/t/secure-forms-and-ssl/1792 "2017-02-13T01:50:11Z")
I’ve installed Mautic on our domain which has a secure certificate but the forms are being reported as insecure when they are submitted. Does anyone know an easy way to force everything in Mautic to use the HTTPS transpo… --- ## [Cronfig error](https://forum.mautic.org/t/cronfig-error/4806)
**Author:** [@andre\_mazzitelli](https://forum.mautic.org/u/andre_mazzitelli)\ **Replies:** 12\ **Last updated:** [February 12, 2017, 10:11pm UTC](https://forum.mautic.org/t/cronfig-error/4806 "2017-02-12T22:11:20Z")
Hi! I’m looking on Mautic Community and Google for a while and nothing… Let’s see if somebody help me I’m using Cronfig to set up the cron jobs, but some of them seens like it’s not working. I received this er… --- ## [What happens if a campaign rule is changed](https://forum.mautic.org/t/what-happens-if-a-campaign-rule-is-changed/6790)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 6\ **Last updated:** [February 12, 2017, 9:09pm UTC](https://forum.mautic.org/t/what-happens-if-a-campaign-rule-is-changed/6790 "2017-02-12T21:09:21Z")
Im curious what will happen if a campaign rule is changed midway. Say for example campaign joined wait 10 days then send email X then i changed it to campaign joined wait 5 days then send email X wait 10 … --- ## [Upgrade problem](https://forum.mautic.org/t/upgrade-problem/7489)
**Author:** [@Frans](https://forum.mautic.org/u/Frans)\ **Replies:** 3\ **Last updated:** [February 12, 2017, 8:56pm UTC](https://forum.mautic.org/t/upgrade-problem/7489 "2017-02-12T20:56:54Z")
Is there someone who can help me with my Mautic upgrade… 2.6 Everytime when there is a new upgrade my problems begin. I have tried it so many times with the upgrade button in Mautic (cache clear) but no results. Even w… --- ## [Undefined method setApiKey on test SES connection](https://forum.mautic.org/t/undefined-method-setapikey-on-test-ses-connection/7487)
**Author:** [@Tiger](https://forum.mautic.org/u/Tiger)\ **Replies:** 2\ **Last updated:** [February 12, 2017, 4:31pm UTC](https://forum.mautic.org/t/undefined-method-setapikey-on-test-ses-connection/7487 "2017-02-12T16:31:47Z")
Hi, i’m using the last version of Mautic downloaded from this website. Server setup : Apache, Php 7, Cpanel When i click on email setting \> test connection (in mail send setting) nothing happened, in … --- ## [Multiple Monitored Inboxes](https://forum.mautic.org/t/multiple-monitored-inboxes/2308)
**Author:** [@leoplaw](https://forum.mautic.org/u/leoplaw)\ **Replies:** 7\ **Last updated:** [February 12, 2017, 2:12pm UTC](https://forum.mautic.org/t/multiple-monitored-inboxes/2308 "2017-02-12T14:12:47Z")
Perhaps I have missed something, but I do not see a way to configure Mautic to monitor multiple inboxes or even configure it for a number of different sending email accounts. Your help would be greatly appreciated. --- ## [How to configure MaxMind GeoIP2 Precision on Mautic Cloud Free?](https://forum.mautic.org/t/how-to-configure-maxmind-geoip2-precision-on-mautic-cloud-free/7488)
**Author:** [@nicolab](https://forum.mautic.org/u/nicolab)\ **Replies:** 1\ **Last updated:** [February 12, 2017, 11:44am UTC](https://forum.mautic.org/t/how-to-configure-maxmind-geoip2-precision-on-mautic-cloud-free/7488 "2017-02-12T11:44:23Z")
Hi, I have to configure MaxMind GeoIP2 Precision on Mautic Cloud Free. I tried to enter my credentials in the “IP lookup service authentication” field using the “UserID:LicenseKey” and the “LicenseKey” format but the… --- ## [Digital Product Delivery & Mautic](https://forum.mautic.org/t/digital-product-delivery-mautic/7484)
**Author:** [@Prue](https://forum.mautic.org/u/Prue)\ **Replies:** 1\ **Last updated:** [February 12, 2017, 5:42am UTC](https://forum.mautic.org/t/digital-product-delivery-mautic/7484 "2017-02-12T05:42:13Z")
Hi, I have my site set up with Easy Digital Downloads. I had purchased the EDD export to mautic plugin to communicate between Mautic and EDD. It stopped working when I switch host and loaded the most recent version of … --- ## [Social Integration](https://forum.mautic.org/t/social-integration/7453)
**Author:** [@marketer](https://forum.mautic.org/u/marketer)\ **Replies:** 6\ **Last updated:** [February 11, 2017, 11:48pm UTC](https://forum.mautic.org/t/social-integration/7453 "2017-02-11T23:48:51Z")
Looking at the YouTube video “Hands on with Mautic: An Overview” I see the contacts all have their social profile filled in - even Richard Branson but I have tried and tried and tried to get this thing to work and I am s… --- ## [Add extra column to Lead Table](https://forum.mautic.org/t/add-extra-column-to-lead-table/7483)
**Author:** [@kiwii](https://forum.mautic.org/u/kiwii)\ **Replies:** 1\ **Last updated:** [February 11, 2017, 11:13pm UTC](https://forum.mautic.org/t/add-extra-column-to-lead-table/7483 "2017-02-11T23:13:40Z")
Hi, I need to see on the lead table the Owner of the leads. Should be sortable like the other columns. How can I do this? I would suggest to add the possibility of customising for each user this table with any … --- ## [File Manager 500 error](https://forum.mautic.org/t/file-manager-500-error/7482)
**Author:** [@LLF](https://forum.mautic.org/u/LLF)\ **Replies:** 1\ **Last updated:** [February 11, 2017, 9:07pm UTC](https://forum.mautic.org/t/file-manager-500-error/7482 "2017-02-11T21:07:17Z")
Hello! I’m really hoping I can find some help on this. After a recent upgrade to https on Bitnami/Google Cloud I’m unable to display my image folders within the file manager. I have this log entry to provide from … --- ## [Mautic sending multiple e-mails to same lead](https://forum.mautic.org/t/mautic-sending-multiple-e-mails-to-same-lead/6931)
**Author:** [@suporte.agencialink](https://forum.mautic.org/u/suporte.agencialink)\ **Replies:** 4\ **Last updated:** [February 11, 2017, 7:28pm UTC](https://forum.mautic.org/t/mautic-sending-multiple-e-mails-to-same-lead/6931 "2017-02-11T19:28:59Z")
Hi Some leads in our database reported that they are receiving multiple times the same e-mail, from the same campaign. I checked the logs, and it seems that some events are executed multiple times. Log file: h… --- ## [Problem to install Mautic](https://forum.mautic.org/t/problem-to-install-mautic/4677)
**Author:** [@eucidio](https://forum.mautic.org/u/eucidio)\ **Replies:** 8\ **Last updated:** [February 11, 2017, 7:18pm UTC](https://forum.mautic.org/t/problem-to-install-mautic/4677 "2017-02-11T19:18:32Z")
I have a big problem to install Mautic. I have a cpanel control, by arvixe.com and when i try to install new version of mautic, i cant, because “Required PHP version greater than equal to 5.6.19 AND found version is : 5.… --- ## [2.6: Campaigns conditions disapear](https://forum.mautic.org/t/2-6-campaigns-conditions-disapear/7473)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 1\ **Last updated:** [February 10, 2017, 9:35pm UTC](https://forum.mautic.org/t/2-6-campaigns-conditions-disapear/7473 "2017-02-10T21:35:11Z")
Updated on 2.6. Now there is a problem in the campaigns: condition based on contact field value can be selected and adjusted. BUT the fields always reset, example: Contact Field: Core Title Operator: equals Value: … --- ## [Correct Social Attribution Form](https://forum.mautic.org/t/correct-social-attribution-form/7462)
**Author:** [@NP888](https://forum.mautic.org/u/NP888)\ **Replies:** 1\ **Last updated:** [February 10, 2017, 8:37am UTC](https://forum.mautic.org/t/correct-social-attribution-form/7462 "2017-02-10T08:37:44Z")
Hello, All API’s are connected well, but what are the correct social attribution forms for LinkedIn and for Facebook? is it en.linkedin/in/username or @username etc. I tried many different versions without su… --- ## [Campaign Doubt](https://forum.mautic.org/t/campaign-doubt/7442)
**Author:** [@igormedeiros](https://forum.mautic.org/u/igormedeiros)\ **Replies:** 5\ **Last updated:** [February 9, 2017, 10:27pm UTC](https://forum.mautic.org/t/campaign-doubt/7442 "2017-02-09T22:27:07Z")
Dear ALL, I have a campaign based on a segment and I created and added new emails by the campaign’s builder. Is there any way to get current contacts to receive these new emails? Thanks in advance Igor --- ## [2nd email](https://forum.mautic.org/t/2nd-email/7459)
**Author:** [@HOTEQUE](https://forum.mautic.org/u/HOTEQUE)\ **Replies:** 1\ **Last updated:** [February 9, 2017, 10:15pm UTC](https://forum.mautic.org/t/2nd-email/7459 "2017-02-09T22:15:42Z")
Hallo I build a campaign as follows: Sent 1st email If email is not opened Sent after 5 minutes, 2nd email 1st email was SENT 2nd email was NOT SENT On Campaign statistics it shows that both of th… --- ## [LeadModel.php](https://forum.mautic.org/t/leadmodel-php/7455)
**Author:** [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Replies:** 2\ **Last updated:** [February 9, 2017, 10:01pm UTC](https://forum.mautic.org/t/leadmodel-php/7455 "2017-02-09T22:01:25Z")
Hi guys i found this problem when try to update to 2.6.0 any idea? Code: \[2017-02-09 16:07:51\] mautic.ERROR: SymfonyComponentDebugExceptionFatalThrowableError: Call to a member function getId() on null - in file /var/w… --- ## [Reminder email](https://forum.mautic.org/t/reminder-email/7452)
**Author:** [@HOTEQUE](https://forum.mautic.org/u/HOTEQUE)\ **Replies:** 6\ **Last updated:** [February 9, 2017, 9:35pm UTC](https://forum.mautic.org/t/reminder-email/7452 "2017-02-09T21:35:31Z")
Hallo Is it possible to send a reminder email when your first email was never opened? On campaign builder the only 2 options that are available after sending an email are: Decision Condition On decisio… --- ## [Getting 500 error when opening contact](https://forum.mautic.org/t/getting-500-error-when-opening-contact/7454)
**Author:** [@hasschneider](https://forum.mautic.org/u/hasschneider)\ **Replies:** 1\ **Last updated:** [February 9, 2017, 8:45pm UTC](https://forum.mautic.org/t/getting-500-error-when-opening-contact/7454 "2017-02-09T20:45:28Z")
Hi. I am using the muatic hosted solution but haven’t used it in a month. I am now getting going but when I go to edit a contact or try to create a new contact, I get the error page " Uh oh! I think I broke it. If I do… --- ## [run campain twice a day](https://forum.mautic.org/t/run-campain-twice-a-day/5189)
**Author:** [@aleksandr](https://forum.mautic.org/u/aleksandr)\ **Replies:** 3\ **Last updated:** [February 9, 2017, 6:39pm UTC](https://forum.mautic.org/t/run-campain-twice-a-day/5189 "2017-02-09T18:39:03Z")
Hello, I was looking into campaigns and can not find a way to make the campaign to send emails twice a day, there is confusing option “When triggered” which I can not find way to “trigger” except by adding and modif… --- ## [Mautic Cloud - not sending autoresponder emails](https://forum.mautic.org/t/mautic-cloud-not-sending-autoresponder-emails/7447)
**Author:** [@tripper91](https://forum.mautic.org/u/tripper91)\ **Replies:** 2\ **Last updated:** [February 9, 2017, 11:10am UTC](https://forum.mautic.org/t/mautic-cloud-not-sending-autoresponder-emails/7447 "2017-02-09T11:10:10Z")
Hi, I’m having issues with Mautic Cloud Free - I’m using campaigns and campaign forms and despite the contact record saying the email autoresponder has been sent to the contact, nothing is coming through. I’ve tried… [Previous page](https://forum.mautic.org/c/support/8.md?page=239) [Next page](https://forum.mautic.org/c/support/8.md?page=241)