# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=241 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 242 --- ## [Unable to register for Mautic Cloud Free](https://forum.mautic.org/t/unable-to-register-for-mautic-cloud-free/7446)
**Author:** [@nicolab](https://forum.mautic.org/u/nicolab)\ **Replies:** 4\ **Last updated:** [February 9, 2017, 10:56am UTC](https://forum.mautic.org/t/unable-to-register-for-mautic-cloud-free/7446 "2017-02-09T10:56:47Z")
Hi, I tried to register several times for Mautic Cloud Free. After choosing domain/password and clicking on the “Let’s get started” this changes to “Please wait …” but doesn’t go further. I do not receive any error mes… --- ## [Focus Item Issues](https://forum.mautic.org/t/focus-item-issues/7008)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 2\ **Last updated:** [February 9, 2017, 5:49am UTC](https://forum.mautic.org/t/focus-item-issues/7008 "2017-02-09T05:49:01Z")
This is a fantastic new addition and nearly works well, but not quite. I set up a focus item on the blog to show a simple signup form on scroll, which works. I have two issues with the functionality when I clic… --- ## [What's up with the Stats & Filters? So unreliable...](https://forum.mautic.org/t/whats-up-with-the-stats-filters-so-unreliable/7408)
**Author:** [@Paul999](https://forum.mautic.org/u/Paul999)\ **Replies:** 2\ **Last updated:** [February 8, 2017, 8:55pm UTC](https://forum.mautic.org/t/whats-up-with-the-stats-filters-so-unreliable/7408 "2017-02-08T20:55:04Z")
I’ve been using Mautic for about a 5 days now, and while I really like the UI and power of the app, I’m getting increasingly disappointed by features that just plain don’t work. I mean I’m considering to use Mautic … --- ## [Mautic IIS 8 Windows](https://forum.mautic.org/t/mautic-iis-8-windows/7438)
**Author:** [@cleberosika](https://forum.mautic.org/u/cleberosika)\ **Replies:** 1\ **Last updated:** [February 8, 2017, 8:54pm UTC](https://forum.mautic.org/t/mautic-iis-8-windows/7438 "2017-02-08T20:54:13Z")
How to install mautic on iis 8? How should web.config --- ## [Error: Call to a member function getIntegrationSettings() on boolean](https://forum.mautic.org/t/error-call-to-a-member-function-getintegrationsettings-on-boolean/7437)
**Author:** [@shadowdrakken](https://forum.mautic.org/u/shadowdrakken)\ **Replies:** 1\ **Last updated:** [February 8, 2017, 7:16pm UTC](https://forum.mautic.org/t/error-call-to-a-member-function-getintegrationsettings-on-boolean/7437 "2017-02-08T19:16:51Z")
I am attempting to install Mautic on a VPS. I’ve completed the setup, however when I attempt to login I see this error message: SymfonyComponentDebugExceptionFatalErrorException: Error: Call to a member function get… --- ## [Mautic destroys campaign actions](https://forum.mautic.org/t/mautic-destroys-campaign-actions/7435)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [February 8, 2017, 4:46pm UTC](https://forum.mautic.org/t/mautic-destroys-campaign-actions/7435 "2017-02-08T16:46:54Z")
Hi, i have a big problem with campaign on free hosted mautic account. I recived email sent 2 days ago for mautic server problems of these days. Today i recived also 3 emails but the campaign was configured to send… --- ## [Multiple products/domains and automation](https://forum.mautic.org/t/multiple-products-domains-and-automation/7410)
**Author:** [@marketer](https://forum.mautic.org/u/marketer)\ **Replies:** 3\ **Last updated:** [February 8, 2017, 4:27pm UTC](https://forum.mautic.org/t/multiple-products-domains-and-automation/7410 "2017-02-08T16:27:44Z")
I have a company which sells different products in different markets and I plan to use Mautic for marketing automation. I am not very familiar with operational use of it so this might be a very easy thing to comment… --- ## [Anyone willing to sort out some mautic issues for an hourly fee?](https://forum.mautic.org/t/anyone-willing-to-sort-out-some-mautic-issues-for-an-hourly-fee/7433)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 2\ **Last updated:** [February 8, 2017, 1:21pm UTC](https://forum.mautic.org/t/anyone-willing-to-sort-out-some-mautic-issues-for-an-hourly-fee/7433 "2017-02-08T13:21:33Z")
I have some issues which I need help an advice with. Anyone here who has got the experience to help out for an hourly fee? Please skype me at chizuoka@hotmail.com … thanks! --- ## [Hey Mark, the very basic object from SNS](https://forum.mautic.org/t/hey-mark-the-very-basic-object-from-sns/7428)
**Author:** [@ozzy](https://forum.mautic.org/u/ozzy)\ **Replies:** 7\ **Last updated:** [February 8, 2017, 4:43am UTC](https://forum.mautic.org/t/hey-mark-the-very-basic-object-from-sns/7428 "2017-02-08T04:43:11Z")
Code: $payload = \<\<\ **Author:** [@farshad](https://forum.mautic.org/u/farshad)\ **Replies:** 6\ **Last updated:** [February 8, 2017, 4:01am UTC](https://forum.mautic.org/t/link-for-leads-to-update-their-profile/5304 "2017-02-08T04:01:38Z") Hi I’d like to send an email and have a link to the profile for the lead to update and edit their records. Is there any suggestions. Thanks for the help. --- ## [Amazon SES bounce reporting help](https://forum.mautic.org/t/amazon-ses-bounce-reporting-help/7387)
**Author:** [@ozzy](https://forum.mautic.org/u/ozzy)\ **Replies:** 4\ **Last updated:** [February 8, 2017, 4:00am UTC](https://forum.mautic.org/t/amazon-ses-bounce-reporting-help/7387 "2017-02-08T04:00:44Z")
We are testing out Mautic and we have integrated it with Amazon SES. Once we send out the email Amazon hits the callback url, the responses are processed appropriately with one omission - the email\_id is not saved to the… --- ## [Broken link error ....](https://forum.mautic.org/t/broken-link-error/7357)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 10\ **Last updated:** [February 7, 2017, 9:32pm UTC](https://forum.mautic.org/t/broken-link-error/7357 "2017-02-07T21:32:41Z")
Sirs, good afternoon… In some emails I still noticed the old broken link error … Any solution for this error ??? --- ## [When will Mautic Application issue will be solved?](https://forum.mautic.org/t/when-will-mautic-application-issue-will-be-solved/7421)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [February 7, 2017, 4:05pm UTC](https://forum.mautic.org/t/when-will-mautic-application-issue-will-be-solved/7421 "2017-02-07T16:05:20Z")
Hello, does anyone know when the application issue will be solved? I need to start a campaign in the next 2 days --- ## [Unable To Create New Email](https://forum.mautic.org/t/unable-to-create-new-email/6458)
**Author:** [@diligent1](https://forum.mautic.org/u/diligent1)\ **Replies:** 9\ **Last updated:** [February 7, 2017, 2:56pm UTC](https://forum.mautic.org/t/unable-to-create-new-email/6458 "2017-02-07T14:56:19Z")
It appears as though i’m unable to create a new email. Apologies in advance if the issue is a user error. I have been able to create emails in th epast. However now whenever I attempt to save a new email either via the C… --- ## [Send Form Results Action](https://forum.mautic.org/t/send-form-results-action/6422)
**Author:** [@psusi](https://forum.mautic.org/u/psusi)\ **Replies:** 5\ **Last updated:** [February 7, 2017, 2:42pm UTC](https://forum.mautic.org/t/send-form-results-action/6422 "2017-02-07T14:42:47Z")
Does adding {contactfield=somefield} added to a form’s “Send form results” action work? My attempts suggest the database doesn’t get queried before the form gets sent as nothing is populated. Looking to populat… --- ## [Emails not sending](https://forum.mautic.org/t/emails-not-sending/7412)
**Author:** [@kat](https://forum.mautic.org/u/kat)\ **Replies:** 10\ **Last updated:** [February 7, 2017, 2:26pm UTC](https://forum.mautic.org/t/emails-not-sending/7412 "2017-02-07T14:26:19Z")
Hello guys, I’m using Mautic via mautic.net. I experience issues with email sending - no emails are sent. I tried to send myself example emails through Mautic (I used different emails and different recipients) - sam… --- ## [Mautic free cloud doesn't send email](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 5\ **Last updated:** [February 7, 2017, 10:58am UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397 "2017-02-07T10:58:35Z")
Hi, i have a problem on a mautic free account of a client. I set up a campaign that sends: an email immediately an email 16 february an email 21 february an email 26 february I tried to fill the form a… --- ## [A/B Split Test Not Working on All emails](https://forum.mautic.org/t/a-b-split-test-not-working-on-all-emails/3414)
**Author:** [@raymondkent](https://forum.mautic.org/u/raymondkent)\ **Replies:** 2\ **Last updated:** [February 7, 2017, 9:02am UTC](https://forum.mautic.org/t/a-b-split-test-not-working-on-all-emails/3414 "2017-02-07T09:02:37Z")
Hi There, I launched a campaign on Saturday, and its been working pretty well. I have now decided to add in an A/B test to see if changing the subject line would affect open rates of the emails. (current open r… --- ## [No input file specified](https://forum.mautic.org/t/no-input-file-specified/7406)
**Author:** [@Tony\_DN](https://forum.mautic.org/u/Tony_DN)\ **Replies:** 1\ **Last updated:** [February 7, 2017, 7:55am UTC](https://forum.mautic.org/t/no-input-file-specified/7406 "2017-02-07T07:55:04Z")
Hi, Can you advise me where is wrong? I want to install Mautic on my webside - http://email.smartsolution.io Error message: No input file specified Thank you. --- ## [MailJet | Unable to connect](https://forum.mautic.org/t/mailjet-unable-to-connect/7400)
**Author:** [@drluisbarrios](https://forum.mautic.org/u/drluisbarrios)\ **Replies:** 2\ **Last updated:** [February 7, 2017, 12:35am UTC](https://forum.mautic.org/t/mailjet-unable-to-connect/7400 "2017-02-07T00:35:50Z")
Hello, I decide to use MailJet as SMTP but i’m having issues with the integration. Check the pic please and tell me what is wrong. The white space are my server domain and api numbers I ask to Mailjet supp… --- ## [USER credentials error](https://forum.mautic.org/t/user-credentials-error/7399)
**Author:** [@TheWinterMan](https://forum.mautic.org/u/TheWinterMan)\ **Replies:** 1\ **Last updated:** [February 7, 2017, 12:02am UTC](https://forum.mautic.org/t/user-credentials-error/7399 "2017-02-07T00:02:19Z")
Hi everyone, I’m trying to auth using oauth2 and I’m getting this Code: {"error":"invalid\_client","error\_description":"The client credentials are invalid"} Secret key and ID are right. Have no idea what does it mean. … --- ## [mautic offline error](https://forum.mautic.org/t/mautic-offline-error/7394)
**Author:** [@precords](https://forum.mautic.org/u/precords)\ **Replies:** 3\ **Last updated:** [February 6, 2017, 9:07pm UTC](https://forum.mautic.org/t/mautic-offline-error/7394 "2017-02-06T21:07:15Z")
Hello, I tried to get cronfig working and thought I should change the defualt queue directory. Now I get the dreaded offline mode when trying to go to the dashboard. Error logs are here. I tried to find in the… --- ## [What do campaigns:rebuild & segments:update do exactly?](https://forum.mautic.org/t/what-do-campaigns-rebuild-segments-update-do-exactly/6282)
**Author:** [@Paul999](https://forum.mautic.org/u/Paul999)\ **Replies:** 6\ **Last updated:** [February 6, 2017, 12:54pm UTC](https://forum.mautic.org/t/what-do-campaigns-rebuild-segments-update-do-exactly/6282 "2017-02-06T12:54:21Z")
I’m asking that so that I can make a more educated choice on how often to execute the cron jobs for these 2 jobs I already know that campaigns:trigger is responsible for executing campaign actions and sending out co… --- ## [Need Help Finding and Editing php.ini and increasing php memory](https://forum.mautic.org/t/need-help-finding-and-editing-php-ini-and-increasing-php-memory/7390)
**Author:** [@mhiggs](https://forum.mautic.org/u/mhiggs)\ **Replies:** 1\ **Last updated:** [February 6, 2017, 9:43am UTC](https://forum.mautic.org/t/need-help-finding-and-editing-php-ini-and-increasing-php-memory/7390 "2017-02-06T09:43:21Z")
Hi, I tried installing Mautic on my shared server with Dreamhost, and I got the following errors. I searched and found tutorials ‘how’ to fix each individual problem, but I wasn’t sure where to find the file… --- ## [Campaign for new leads](https://forum.mautic.org/t/campaign-for-new-leads/5056)
**Author:** [@tiagosimoes](https://forum.mautic.org/u/tiagosimoes)\ **Replies:** 5\ **Last updated:** [February 6, 2017, 6:28am UTC](https://forum.mautic.org/t/campaign-for-new-leads/5056 "2017-02-06T06:28:38Z")
Hi Guys, I already have a campaign with 8 email sequence, but i want to continue to add and send new contend to my leads in this campaign. So, i’m creating new actions of sending emails: email 9, email 10, email 11, … --- ## [Segments update Cron Error](https://forum.mautic.org/t/segments-update-cron-error/5403)
**Author:** [@dogdayfear](https://forum.mautic.org/u/dogdayfear)\ **Replies:** 2\ **Last updated:** [February 5, 2017, 9:39pm UTC](https://forum.mautic.org/t/segments-update-cron-error/5403 "2017-02-05T21:39:15Z")
Trying to execute the cron job to update segments I get this error in a fresh Mautic intall: Code: PHP Parse error: syntax error, unexpected '$result' (T\_VARIABLE) in /path\_to\_My\_Mautic\_Installation/plugins/MauticCitr… --- ## [Update leads via API](https://forum.mautic.org/t/update-leads-via-api/1817)
**Author:** [@dima](https://forum.mautic.org/u/dima)\ **Replies:** 7\ **Last updated:** [February 5, 2017, 7:47pm UTC](https://forum.mautic.org/t/update-leads-via-api/1817 "2017-02-05T19:47:55Z")
I’m trying to update or create lead via API using C#. I’ve look into mautic api library, but I didn’t found method, which updates lead, so I cannot understand in which format I have to build web-request. There are some… --- ## [Problem email](https://forum.mautic.org/t/problem-email/7384)
**Author:** [@andreambrosio](https://forum.mautic.org/u/andreambrosio)\ **Replies:** 3\ **Last updated:** [February 5, 2017, 6:07pm UTC](https://forum.mautic.org/t/problem-email/7384 "2017-02-05T18:07:55Z")
I have the following problem, the email does not connect, I use the digital Ocean and the SMTP ports have already been released, use Centos with CWP panel Code: Connection could not be established with host smtp.elast… --- ## [Email Builder NOT WORKING](https://forum.mautic.org/t/email-builder-not-working/3748)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 10\ **Last updated:** [February 5, 2017, 5:01pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748 "2017-02-05T17:01:05Z")
Hi team, for some reasonse emai builder adding wrong variables and after closing it not saving changes. I installed fresh mautic 1.4 and have the same. please see sreenshot: http://prntscr.com/b3ayjj I set 777 to … --- ## [Basic authentication on API](https://forum.mautic.org/t/basic-authentication-on-api/6725)
**Author:** [@rnogueir](https://forum.mautic.org/u/rnogueir)\ **Replies:** 3\ **Last updated:** [February 4, 2017, 6:07pm UTC](https://forum.mautic.org/t/basic-authentication-on-api/6725 "2017-02-04T18:07:42Z")
As far as I understood from the release notes, the 2.3.0 version allows Basic Authentication on the Mautic API. That’s good news for me, but… not sure how to make it work. My Mautic installation upgraded to 2.3.0 … … [Previous page](https://forum.mautic.org/c/support/8.md?page=240) [Next page](https://forum.mautic.org/c/support/8.md?page=242)