# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=242 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 243 --- ## [email links on mobile platforms not working](https://forum.mautic.org/t/email-links-on-mobile-platforms-not-working/7377)
**Author:** [@raymondkent](https://forum.mautic.org/u/raymondkent)\ **Replies:** 2\ **Last updated:** [February 4, 2017, 2:41am UTC](https://forum.mautic.org/t/email-links-on-mobile-platforms-not-working/7377 "2017-02-04T02:41:39Z")
Hi there, I am running Mautic 2.5.1. When sending emails links are working on desktop PC and Mac, but opening the exact same email on a mobile phone or tablet and the links are not working and receive the error… --- ## [Major Problems that need to be fixed now](https://forum.mautic.org/t/major-problems-that-need-to-be-fixed-now/7333)
**Author:** [@Vernice](https://forum.mautic.org/u/Vernice)\ **Replies:** 4\ **Last updated:** [February 3, 2017, 7:49pm UTC](https://forum.mautic.org/t/major-problems-that-need-to-be-fixed-now/7333 "2017-02-03T19:49:42Z")
I just uploaded mautic on my CPanel. I went to domain.com/mautic/install and received the prompt below. I didn’t see php.ini file in my public\_html/mautic file so I added a new file php.ini then I added always\_populat… --- ## [Installer has older PHP version](https://forum.mautic.org/t/installer-has-older-php-version/7375)
**Author:** [@crestmark](https://forum.mautic.org/u/crestmark)\ **Replies:** 2\ **Last updated:** [February 3, 2017, 1:55pm UTC](https://forum.mautic.org/t/installer-has-older-php-version/7375 "2017-02-03T13:55:30Z")
Hi People Need your help. trying to install Mautic thru the cpanel installer of my hosting company but unable to do so. Getting this message - " Required PHP version is 5.6.19 and found version is 5.4.45" How do … --- ## [Mautic Custom Field Limit](https://forum.mautic.org/t/mautic-custom-field-limit/7372)
**Author:** [@mocha21](https://forum.mautic.org/u/mocha21)\ **Replies:** 1\ **Last updated:** [February 3, 2017, 4:29am UTC](https://forum.mautic.org/t/mautic-custom-field-limit/7372 "2017-02-03T04:29:40Z")
Hi there, I’ve been wondering is there any limit for total number of custom fields in Mautic? Let’s say that our database will push email to the list with contacts that already have 200 fields, can mautics store all the… --- ## [Intl Problem](https://forum.mautic.org/t/intl-problem/7368)
**Author:** [@andreambrosio](https://forum.mautic.org/u/andreambrosio)\ **Replies:** 2\ **Last updated:** [February 2, 2017, 11:41pm UTC](https://forum.mautic.org/t/intl-problem/7368 "2017-02-02T23:41:48Z")
Hi, I’m new here. I am using Mautic and I have a problem, the installation appears the following message. Code: The intl extension is not performing as expected. Please check that PHP's intl extension is installed and… --- ## [installation error on step two](https://forum.mautic.org/t/installation-error-on-step-two/7369)
**Author:** [@rrp777](https://forum.mautic.org/u/rrp777)\ **Replies:** 1\ **Last updated:** [February 2, 2017, 10:44pm UTC](https://forum.mautic.org/t/installation-error-on-step-two/7369 "2017-02-02T22:44:55Z")
anyone know how to resolve this? An error occurred while attempting to create the admin user: Entity of type ‘MauticUserBundleEntityRole’ for IDs id(1) was not found --- ## [Campaign dead...not dealing with Cronjobs.](https://forum.mautic.org/t/campaign-dead-not-dealing-with-cronjobs/7315)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 3\ **Last updated:** [February 2, 2017, 9:11am UTC](https://forum.mautic.org/t/campaign-dead-not-dealing-with-cronjobs/7315 "2017-02-02T09:11:52Z")
Hi guys, I have a problem with my campaigns. It is a segment campaign. People were in this segment and at the beggining everything was working properly. But with no specific reason (maybe because I added a… --- ## [Configuration not saving](https://forum.mautic.org/t/configuration-not-saving/1714)
**Author:** [@marcelop](https://forum.mautic.org/u/marcelop)\ **Replies:** 3\ **Last updated:** [February 2, 2017, 6:18am UTC](https://forum.mautic.org/t/configuration-not-saving/1714 "2017-02-02T06:18:11Z")
Hi1 I’m having the same problem as the guy in this post but I’m currently using PHP 5.4.37 as cgi with suExec, so it’s not an permissions issue. Apache 2.4. I also tried deleting /app/cache/prod folder and after bei… --- ## [Email error when sending emails through contact page](https://forum.mautic.org/t/email-error-when-sending-emails-through-contact-page/7362)
**Author:** [@cosmeticvacations](https://forum.mautic.org/u/cosmeticvacations)\ **Replies:** 1\ **Last updated:** [February 1, 2017, 9:59pm UTC](https://forum.mautic.org/t/email-error-when-sending-emails-through-contact-page/7362 "2017-02-01T21:59:05Z")
Hello, we have installed mautic successfully. I am testing the unsubscribe function and have send many test emails through the system already successfully. Now all of a sudden I receive an error message when sending a … --- ## [dynamic content issues](https://forum.mautic.org/t/dynamic-content-issues/7360)
**Author:** [@Bartman](https://forum.mautic.org/u/Bartman)\ **Replies:** 2\ **Last updated:** [February 1, 2017, 9:11pm UTC](https://forum.mautic.org/t/dynamic-content-issues/7360 "2017-02-01T21:11:18Z")
Hi, I’m using Mautic within Thinkific and got it to work The only thing I cannot activate is the dynamic content. I never get further than teh “request dynamic content” (0% has "requested the dynamic conten… --- ## [Pro Group Field in Standalone Form](https://forum.mautic.org/t/pro-group-field-in-standalone-form/6426)
**Author:** [@StevenG](https://forum.mautic.org/u/StevenG)\ **Replies:** 3\ **Last updated:** [February 1, 2017, 6:49pm UTC](https://forum.mautic.org/t/pro-group-field-in-standalone-form/6426 "2017-02-01T18:49:38Z")
Hello, When adding fields to a new standalone form Im unable to link the form fields to a subset of the existing custom fields. That is, the drop down menu where I can select from an existing custom field only conta… --- ## [Mail being delivered to spam/junk folders](https://forum.mautic.org/t/mail-being-delivered-to-spam-junk-folders/7342)
**Author:** [@charlescorn](https://forum.mautic.org/u/charlescorn)\ **Replies:** 4\ **Last updated:** [February 1, 2017, 6:45pm UTC](https://forum.mautic.org/t/mail-being-delivered-to-spam-junk-folders/7342 "2017-02-01T18:45:05Z")
I’ve been running Mautic for about a week now, and am using Amazon SES as the SMTP server. I’ve created a double optin campaign, with segments for a pending list and a confirmed list. To subscribe to the list, contacts n… --- ## [Contacts social login](https://forum.mautic.org/t/contacts-social-login/7358)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [February 1, 2017, 5:57pm UTC](https://forum.mautic.org/t/contacts-social-login/7358 "2017-02-01T17:57:32Z")
Sirs, good afternoon. I also noticed that the contacts that subscribe from the buttons of the social login, the data are sent to the installation, however they do not go to the form nor to the list … more yes doreto to… --- ## [Tracking for Imported Contacts](https://forum.mautic.org/t/tracking-for-imported-contacts/4824)
**Author:** [@gokhan](https://forum.mautic.org/u/gokhan)\ **Replies:** 2\ **Last updated:** [February 1, 2017, 5:53pm UTC](https://forum.mautic.org/t/tracking-for-imported-contacts/4824 "2017-02-01T17:53:29Z")
Hello, I imported several thousand contacts to my mautic instance. Then, create an email campaign with links to our website where tracking is working with js. I can see the users that open the email and click the li… --- ## [Internal Server Error Upun Navigating to Install Dir](https://forum.mautic.org/t/internal-server-error-upun-navigating-to-install-dir/7356)
**Author:** [@Paul999](https://forum.mautic.org/u/Paul999)\ **Replies:** 1\ **Last updated:** [February 1, 2017, 5:43pm UTC](https://forum.mautic.org/t/internal-server-error-upun-navigating-to-install-dir/7356 "2017-02-01T17:43:29Z")
Like the title says, anyone know what the issues is? Here’s the log: Code: \[2017-02-01 17:34:24\] mautic.CRITICAL: Uncaught PHP Exception DoctrineCommonAnnotationsAnnotationException: "You have to enable opcache.s… --- ## [Merge tracked Anonymous contact with (untracked) Contact?](https://forum.mautic.org/t/merge-tracked-anonymous-contact-with-untracked-contact/7352)
**Author:** [@djd](https://forum.mautic.org/u/djd)\ **Replies:** 1\ **Last updated:** [February 1, 2017, 4:58pm UTC](https://forum.mautic.org/t/merge-tracked-anonymous-contact-with-untracked-contact/7352 "2017-02-01T16:58:20Z")
When a user signs up to my website, I create a HTTP request to add the user’s name & email to my Mautic Contacts. I want to do 2 things: Merge the (previously Anonymous) user with the new Contact, so all activiti… --- ## [Mautic Outlook tracking.gif](https://forum.mautic.org/t/mautic-outlook-tracking-gif/7346)
**Author:** [@ajithkumar](https://forum.mautic.org/u/ajithkumar)\ **Replies:** 1\ **Last updated:** [February 1, 2017, 10:00am UTC](https://forum.mautic.org/t/mautic-outlook-tracking-gif/7346 "2017-02-01T10:00:48Z")
Mautic Outlook tracking.gif url is not working. Page not found error --- ## [Incremental page hit points](https://forum.mautic.org/t/incremental-page-hit-points/2973)
**Author:** [@frank](https://forum.mautic.org/u/frank)\ **Replies:** 7\ **Last updated:** [January 31, 2017, 10:10pm UTC](https://forum.mautic.org/t/incremental-page-hit-points/2973 "2017-01-31T22:10:27Z")
Hi, Please let me know if this has been covered already, however I couldn’t find anything in the forums. It seems like there is functionality for incremental points each time a lead visits a page but I cannot for the… --- ## [Points arent added for returning visitors](https://forum.mautic.org/t/points-arent-added-for-returning-visitors/3520)
**Author:** [@Dawid](https://forum.mautic.org/u/Dawid)\ **Replies:** 6\ **Last updated:** [January 31, 2017, 10:08pm UTC](https://forum.mautic.org/t/points-arent-added-for-returning-visitors/3520 "2017-01-31T22:08:19Z")
Hi, my problem: points are added to leads just fine for the first visit on a specific URL but the returning ones don’t get any points I’ve tried setting the following actions, none of which worked: retur… --- ## [A/B test stats not showing](https://forum.mautic.org/t/a-b-test-stats-not-showing/4229)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 3\ **Last updated:** [January 31, 2017, 7:53pm UTC](https://forum.mautic.org/t/a-b-test-stats-not-showing/4229 "2017-01-31T19:53:04Z")
Hi, I set up A/B testing for a segment email. Already sent emails and stats are already showing for “All”, but nothing shows in the “Variant” tab. Nothing in the “A/B Test Stats” pop-up window as well. When I click… --- ## [How would you do this? (segmenting)](https://forum.mautic.org/t/how-would-you-do-this-segmenting/7330)
**Author:** [@Neoalpha](https://forum.mautic.org/u/Neoalpha)\ **Replies:** 2\ **Last updated:** [January 31, 2017, 2:58pm UTC](https://forum.mautic.org/t/how-would-you-do-this-segmenting/7330 "2017-01-31T14:58:15Z")
Hey guys, how would you solve this? I have a campaign and segment called “Autoresponder” designed to sell my products, and if someone doesn’t buy anything, it goes like this: Sell product A(1), Sell product A (2), Se… --- ## [Email Templates not working Properly](https://forum.mautic.org/t/email-templates-not-working-properly/7332)
**Author:** [@Gabriel\_Pardini](https://forum.mautic.org/u/Gabriel_Pardini)\ **Replies:** 1\ **Last updated:** [January 31, 2017, 1:59pm UTC](https://forum.mautic.org/t/email-templates-not-working-properly/7332 "2017-01-31T13:59:09Z")
Hi, I´ve noticed a problem when trying to send an Email to a contact individually directly from that contacts options in the top right. The previewer doesn´t load the images correctly and neighter the test emails I´m… --- ## [Why are IP-only leads not anonymous?](https://forum.mautic.org/t/why-are-ip-only-leads-not-anonymous/7322)
**Author:** [@marcuschristopher](https://forum.mautic.org/u/marcuschristopher)\ **Replies:** 1\ **Last updated:** [January 30, 2017, 5:52pm UTC](https://forum.mautic.org/t/why-are-ip-only-leads-not-anonymous/7322 "2017-01-30T17:52:40Z")
Hi all, I have a weird problem with my self-hosted version of Mautic (version 2.5.1, running on PHP 7.0.15): For some time now (a few weeks, if I remember correctly) the IP-only leads are not marked as anonymous any… --- ## [Loading focus item script via Google Tag Manager](https://forum.mautic.org/t/loading-focus-item-script-via-google-tag-manager/7321)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [January 30, 2017, 5:43pm UTC](https://forum.mautic.org/t/loading-focus-item-script-via-google-tag-manager/7321 "2017-01-30T17:43:03Z")
Has anyone succeeded loading an exit intent focus item script via the Google Tag Manager? I tried to load it on every page and on selected pages only both didn’t trigger execution of the script. --- ## [Remote files browsing error](https://forum.mautic.org/t/remote-files-browsing-error/7238)
**Author:** [@cedricdegruyter](https://forum.mautic.org/u/cedricdegruyter)\ **Replies:** 2\ **Last updated:** [January 30, 2017, 1:30pm UTC](https://forum.mautic.org/t/remote-files-browsing-error/7238 "2017-01-30T13:30:51Z")
Mautic.net When selecting one of the 3 possibilities (Openstack, Amazon or Rackspace), I get this error Anybody knows what to do? Thank you! --- ## [Can't create new campaign](https://forum.mautic.org/t/cant-create-new-campaign/7312)
**Author:** [@marcodes](https://forum.mautic.org/u/marcodes)\ **Replies:** 1\ **Last updated:** [January 30, 2017, 9:58am UTC](https://forum.mautic.org/t/cant-create-new-campaign/7312 "2017-01-30T09:58:01Z")
Hello, I am having issues in creating a new campaign. I receive the “You do not have access to the requested area/action” message that other people have reported. My apache logs show no errors; my Mautic logs show th… --- ## [Uploading csv to contact segment](https://forum.mautic.org/t/uploading-csv-to-contact-segment/7311)
**Author:** [@hirokii](https://forum.mautic.org/u/hirokii)\ **Replies:** 1\ **Last updated:** [January 30, 2017, 9:50am UTC](https://forum.mautic.org/t/uploading-csv-to-contact-segment/7311 "2017-01-30T09:50:39Z")
Dear everyone in the community. Am enjoying mautic and I think it is awesome. But having some issues with the email function. I am trying to upload a csv file with contact information to a contact segment. … --- ## [Struggling to connect Postmark and Mautic](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302)
**Author:** [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Replies:** 22\ **Last updated:** [January 30, 2017, 8:47am UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302 "2017-01-30T08:47:40Z")
Hi I have a mautic installed on a sub domain on a siteground hosted domain and am trying to get everything set up, but Postmark is not connecting for some reason Struggling to connect Mautic with PostMark I ha… --- ## [Embed Mautic form in floating bar](https://forum.mautic.org/t/embed-mautic-form-in-floating-bar/7264)
**Author:** [@wiseo](https://forum.mautic.org/u/wiseo)\ **Replies:** 3\ **Last updated:** [January 29, 2017, 10:31pm UTC](https://forum.mautic.org/t/embed-mautic-form-in-floating-bar/7264 "2017-01-29T22:31:22Z")
Dear Mautics, Focus items doesn’t work for me (I don’t see them properly for testing), so I like to embed the Mautic Form to have a floating bar, exit intent form, … Optin monster is doing a fine job, but I … --- ## [here is my login details](https://forum.mautic.org/t/here-is-my-login-details/7304)
**Author:** [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Replies:** 15\ **Last updated:** [January 29, 2017, 9:48pm UTC](https://forum.mautic.org/t/here-is-my-login-details/7304 "2017-01-29T21:48:15Z")
http://leads.howtoscreenprint.com username:RobertTaylor password:bianca7770746682930 Postmark API Key 33475d80-3a85-4c9c-a57c-c8dd0cc8b9f6 no worries I can change the password but it is a clean instal… [Previous page](https://forum.mautic.org/c/support/8.md?page=241) [Next page](https://forum.mautic.org/c/support/8.md?page=243)