# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=245 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 246 --- ## [Mautic cloud not sending emails](https://forum.mautic.org/t/mautic-cloud-not-sending-emails/6909)
**Author:** [@perevalo](https://forum.mautic.org/u/perevalo)\ **Replies:** 2\ **Last updated:** [January 13, 2017, 8:09pm UTC](https://forum.mautic.org/t/mautic-cloud-not-sending-emails/6909 "2017-01-13T20:09:58Z")
Mautic cloud is not sending campaigns. Even when campaign shows as sent, no one is receiving the emails. --- ## [System's sets are restes](https://forum.mautic.org/t/systems-sets-are-restes/7159)
**Author:** [@Aneta](https://forum.mautic.org/u/Aneta)\ **Replies:** 1\ **Last updated:** [January 13, 2017, 7:58pm UTC](https://forum.mautic.org/t/systems-sets-are-restes/7159 "2017-01-13T19:58:44Z")
Hi, I have instaled Mautic on my source. When I change the system’s setting, the sets are reset (by themself). I don’t know why? What I do wrong? --- ## [Problems with Focus](https://forum.mautic.org/t/problems-with-focus/7145)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 5\ **Last updated:** [January 13, 2017, 6:02pm UTC](https://forum.mautic.org/t/problems-with-focus/7145 "2017-01-13T18:02:22Z")
Gentlemen, can anyone help me with these mistakes? I tried to create an item in Focus in version 2.5.1 but it will not … Here is the log error … \[2017-01-12 18:08:48\] mautic.ERROR: PHP Error: Argument 1 passed t… --- ## [How to reset lead/s points](https://forum.mautic.org/t/how-to-reset-lead-s-points/2677)
**Author:** [@rangeva](https://forum.mautic.org/u/rangeva)\ **Replies:** 3\ **Last updated:** [January 13, 2017, 4:42pm UTC](https://forum.mautic.org/t/how-to-reset-lead-s-points/2677 "2017-01-13T16:42:02Z")
I want to be able to reset a lead point or all leads points altogether - any way of doing so? If not from the UI from the DB? Thanks --- ## [Tracking Capabilities in Mautic](https://forum.mautic.org/t/tracking-capabilities-in-mautic/7155)
**Author:** [@Josh8991](https://forum.mautic.org/u/Josh8991)\ **Replies:** 2\ **Last updated:** [January 13, 2017, 2:57pm UTC](https://forum.mautic.org/t/tracking-capabilities-in-mautic/7155 "2017-01-13T14:57:36Z")
Hi, I’m excited about how we can implement mautic into our marketing and sales, but I have a question about the tracking. TIn regards to tracking lead behavior, does Mautic track lead behavior prior to a lead being … --- ## [Problem loading gmail tracking pixel](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146)
**Author:** [@guizero](https://forum.mautic.org/u/guizero)\ **Replies:** 4\ **Last updated:** [January 13, 2017, 2:52pm UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146 "2017-01-13T14:52:26Z")
The e-mails I am sending are not being tracked on gmail. I am using sparkpost as email delivery service. Code: Failed to load resource: the server responded with a status of 404 () https://ci4.googleusercontent.co… --- ## [Emails triggered in campaign are send repeatedly](https://forum.mautic.org/t/emails-triggered-in-campaign-are-send-repeatedly/7153)
**Author:** [@rob\_12345](https://forum.mautic.org/u/rob_12345)\ **Replies:** 1\ **Last updated:** [January 13, 2017, 6:56am UTC](https://forum.mautic.org/t/emails-triggered-in-campaign-are-send-repeatedly/7153 "2017-01-13T06:56:23Z")
When I schedule sending emails in the campaign, the Mautic send up to 7 emails repeated for each lead ! Some leads receive 7 emails , others receive 2 others receive 3. What might be causing this ??? I’m usin… --- ## [Problem with contacts import](https://forum.mautic.org/t/problem-with-contacts-import/7150)
**Author:** [@kerid0](https://forum.mautic.org/u/kerid0)\ **Replies:** 1\ **Last updated:** [January 13, 2017, 12:34am UTC](https://forum.mautic.org/t/problem-with-contacts-import/7150 "2017-01-13T00:34:21Z")
I am trying to import a bunch of contacts in Mautic and everything goes smoothly, but when it comes to field with Multiple Select type in Mautic, I get an error “This value is not valid”. I tried different variants … --- ## [2.5 Editor](https://forum.mautic.org/t/2-5-editor/7123)
**Author:** [@bobyon](https://forum.mautic.org/u/bobyon)\ **Replies:** 8\ **Last updated:** [January 12, 2017, 10:07pm UTC](https://forum.mautic.org/t/2-5-editor/7123 "2017-01-12T22:07:53Z")
I upgraded to version 2.5.1 (at least I think I did) but it does not appear that I am seeing all of the changes to the editor as they are demonstrated on a video I watched. The WYSIWYG editor is separate and to the… --- ## [No Event when e-mail is reopend](https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124)
**Author:** [@midotka](https://forum.mautic.org/u/midotka)\ **Replies:** 2\ **Last updated:** [January 12, 2017, 9:44pm UTC](https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124 "2017-01-12T21:44:00Z")
Hello I am quite new here and hope to get some information on the following issue. When I am sending an individual email to one of my contacts, I can see when the mail is read the first time (Event Type: Email rea… --- ## [Form url redirection](https://forum.mautic.org/t/form-url-redirection/7144)
**Author:** [@Tromens](https://forum.mautic.org/u/Tromens)\ **Replies:** 1\ **Last updated:** [January 12, 2017, 6:13pm UTC](https://forum.mautic.org/t/form-url-redirection/7144 "2017-01-12T18:13:29Z")
Hi. Is there a way to redirect an user to a specific page based on some contact information, after sending a form? Example.: user IS NOT a contact yet, send him to page A. User already IS a contact, send him to page … --- ## [Problem sending mails](https://forum.mautic.org/t/problem-sending-mails/2145)
**Author:** [@gigaprime](https://forum.mautic.org/u/gigaprime)\ **Replies:** 11\ **Last updated:** [January 12, 2017, 2:37pm UTC](https://forum.mautic.org/t/problem-sending-mails/2145 "2017-01-12T14:37:02Z")
Hello there, First of all, congrats on the platform, seems great. We installed it on our hosting server, and been testing it, but having problems sending mails. Scenario: configured our own smtp settings and tes… --- ## [Form Resubmission](https://forum.mautic.org/t/form-resubmission/7143)
**Author:** [@Tromens](https://forum.mautic.org/u/Tromens)\ **Replies:** 1\ **Last updated:** [January 12, 2017, 2:23pm UTC](https://forum.mautic.org/t/form-resubmission/7143 "2017-01-12T14:23:57Z")
I’m using Mautic Cloud and I have a campaign to make double opt in email confirmation in three phases: lf1=user entered with his email into my website; lf2=user read the sign in email; lf3=user click the link into … --- ## [Making a same as in contact form](https://forum.mautic.org/t/making-a-same-as-in-contact-form/7135)
**Author:** [@yakov116](https://forum.mautic.org/u/yakov116)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 4:26pm UTC](https://forum.mautic.org/t/making-a-same-as-in-contact-form/7135 "2017-01-11T16:26:08Z")
Is there a way to make in a new contacts form to link 2 fields, like billing address and home adress? --- ## [Contact re-added to campaign - unexpected result](https://forum.mautic.org/t/contact-re-added-to-campaign-unexpected-result/7133)
**Author:** [@moggie](https://forum.mautic.org/u/moggie)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 4:13pm UTC](https://forum.mautic.org/t/contact-re-added-to-campaign-unexpected-result/7133 "2017-01-11T16:13:16Z")
Using 2.4, I was curious to see what happened if a published campaign used an unpublished transactional email. I added a tag to a contact, they were added to a segment, the campaign picked up the contact from the segment… --- ## [Hidden custom field](https://forum.mautic.org/t/hidden-custom-field/7132)
**Author:** [@wojtast](https://forum.mautic.org/u/wojtast)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 1:20pm UTC](https://forum.mautic.org/t/hidden-custom-field/7132 "2017-01-11T13:20:06Z")
I need hidden custom field in admin section of Mautic. This field shoudl be only visible in detail view of contact. This field will be filled by plugin integration. --- ## [Mautic is giving throwing some exception while trying to send scheduled mails](https://forum.mautic.org/t/mautic-is-giving-throwing-some-exception-while-trying-to-send-scheduled-mails/7130)
**Author:** [@sneha.thomas](https://forum.mautic.org/u/sneha.thomas)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 11:49am UTC](https://forum.mautic.org/t/mautic-is-giving-throwing-some-exception-while-trying-to-send-scheduled-mails/7130 "2017-01-11T11:49:53Z")
Iam getting an error log in mautic as follows mautic.NOTICE: Exception: DateInterval::\_\_construct(): Unknown or bad format (null) (uncaught exception) at /home/www/mas/app/bundles/CampaignBundle/Model/EventModel.php… --- ## [Mautic Login Undefined](https://forum.mautic.org/t/mautic-login-undefined/7125)
**Author:** [@miike](https://forum.mautic.org/u/miike)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 11:18am UTC](https://forum.mautic.org/t/mautic-login-undefined/7125 "2017-01-11T11:18:36Z")
Hi, Need some help. I installed 3 installations of Mautic on 3 different domains on a single VPS server using Softaculous in CPanel. All installations were completed without issue and are v2.4 When I … --- ## [html editor gone?](https://forum.mautic.org/t/html-editor-gone/6982)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 5\ **Last updated:** [January 11, 2017, 9:54am UTC](https://forum.mautic.org/t/html-editor-gone/6982 "2017-01-11T09:54:18Z")
Hope everyone had a nice Christmas. I try to adjust the HTML of a new mail, but the option is gone. I’m on 2.4.0 and understand the builder should somehow show the html code. But mine still looks like the one before. (… --- ## [Links in mails sent by campaigns not working](https://forum.mautic.org/t/links-in-mails-sent-by-campaigns-not-working/7122)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 3:12am UTC](https://forum.mautic.org/t/links-in-mails-sent-by-campaigns-not-working/7122 "2017-01-11T03:12:02Z")
Hi, I am really new to Mautic and think it is a wonderfull tool. Thanks for it. I have this problem: When a mail is sent by a campaign, links to landing pages are not working. When clicking the link in the mail,… --- ## [Social Login](https://forum.mautic.org/t/social-login/7119)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [January 11, 2017, 12:02am UTC](https://forum.mautic.org/t/social-login/7119 "2017-01-11T00:02:17Z")
Are you talking to good people? Could someone please kindly assist me as I use the correct social login option on the form? Does this option work only with Twitter ??? Thank you!!! --- ## [Hubspot sync not working and generating errors](https://forum.mautic.org/t/hubspot-sync-not-working-and-generating-errors/7073)
**Author:** [@nickbuc](https://forum.mautic.org/u/nickbuc)\ **Replies:** 3\ **Last updated:** [January 10, 2017, 10:12pm UTC](https://forum.mautic.org/t/hubspot-sync-not-working-and-generating-errors/7073 "2017-01-10T22:12:42Z")
I am really happy to see that Hubspot sync is now 2-way. I have no issues importing contacts or companies from Hubspot to Mautic, but I have problems exporting from Mautic to Hubspot and get an error. Any suggesti… --- ## [Performance problem with large database records](https://forum.mautic.org/t/performance-problem-with-large-database-records/2490)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 7\ **Last updated:** [January 10, 2017, 9:09pm UTC](https://forum.mautic.org/t/performance-problem-with-large-database-records/2490 "2017-01-10T21:09:24Z")
Hi all ! I’ve a Mautic 1.2 instance that is registering a lot of traffic, most of them Anonymous Leads. The table “page\_hits” have more than 2 million of records and the problem comes when I try to open in Maut… --- ## [Focus form is not directing to message](https://forum.mautic.org/t/focus-form-is-not-directing-to-message/7113)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 1\ **Last updated:** [January 10, 2017, 4:29pm UTC](https://forum.mautic.org/t/focus-form-is-not-directing-to-message/7113 "2017-01-10T16:29:57Z")
HI, I have created a focus form and trying to divert to a meassage as action after submission. I it hanging, not going ahead. Any clue or any suggestion. --- ## [Edit/Delete Contacts Not Working](https://forum.mautic.org/t/edit-delete-contacts-not-working/7107)
**Author:** [@sibin](https://forum.mautic.org/u/sibin)\ **Replies:** 1\ **Last updated:** [January 10, 2017, 2:26pm UTC](https://forum.mautic.org/t/edit-delete-contacts-not-working/7107 "2017-01-10T14:26:56Z")
I’m using mautic api to add contacts. It is working correctly. But I’m not able to edit/delete contacts. I got this error response: Code: Forbidden You don't have permission to access /api/contacts/3178/delete on this… --- ## [About dates](https://forum.mautic.org/t/about-dates/1826)
**Author:** [@roman](https://forum.mautic.org/u/roman)\ **Replies:** 5\ **Last updated:** [January 10, 2017, 10:09am UTC](https://forum.mautic.org/t/about-dates/1826 "2017-01-10T10:09:48Z")
Hi everyone! I have Mautic set to use Spanish Language, and I would like to show dates in Spanish format(13 de mayo de 2015 15:38 ) instead of standard English format (May 13, 2015 3:38 pm UTC) Please, does anyone k… --- ## [How to tag people who visit a certain page?](https://forum.mautic.org/t/how-to-tag-people-who-visit-a-certain-page/7086)
**Author:** [@Sergio](https://forum.mautic.org/u/Sergio)\ **Replies:** 2\ **Last updated:** [January 10, 2017, 5:06am UTC](https://forum.mautic.org/t/how-to-tag-people-who-visit-a-certain-page/7086 "2017-01-10T05:06:20Z")
Hi, I am building my campaings and I know that there is a way to add or remove tags if somebody visits a certain page of my website. The prolem is, that I don’t want to add to every email that is send via mautic thi… --- ## [Campaign Trigger Issues](https://forum.mautic.org/t/campaign-trigger-issues/7101)
**Author:** [@mblcote](https://forum.mautic.org/u/mblcote)\ **Replies:** 1\ **Last updated:** [January 10, 2017, 2:53am UTC](https://forum.mautic.org/t/campaign-trigger-issues/7101 "2017-01-10T02:53:07Z")
Hello, I am getting the following error when trying to trigger a campaign. Can anyone help? Triggering events for campaign 3 Triggering first level events 1 total events(s) to be processed in batches of 100 … --- ## [LOGIN](https://forum.mautic.org/t/login/7092)
**Author:** [@jvencken](https://forum.mautic.org/u/jvencken)\ **Replies:** 2\ **Last updated:** [January 9, 2017, 8:03pm UTC](https://forum.mautic.org/t/login/7092 "2017-01-09T20:03:55Z")
Hi, I cannot find the URL to login in my account for Jopublico and my customers. Can you send me the URL please? thx Johan --- ## [Email setting configurations](https://forum.mautic.org/t/email-setting-configurations/7095)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 1\ **Last updated:** [January 9, 2017, 2:40pm UTC](https://forum.mautic.org/t/email-setting-configurations/7095 "2017-01-09T14:40:39Z")
Hi, I am trying to configure email using gmail. But email sedning configuration is not going through. It is giving below error: Connection could not be established with host smtp.gmail.com \[Connection timed out #110\]… [Previous page](https://forum.mautic.org/c/support/8.md?page=244) [Next page](https://forum.mautic.org/c/support/8.md?page=246)