# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=246 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 247 --- ## [Configuration settings don't save](https://forum.mautic.org/t/configuration-settings-dont-save/7078)
**Author:** [@Sergio](https://forum.mautic.org/u/Sergio)\ **Replies:** 5\ **Last updated:** [January 9, 2017, 7:38am UTC](https://forum.mautic.org/t/configuration-settings-dont-save/7078 "2017-01-09T07:38:13Z")
Hi guys I have a big problem. I moved my Mautic to Dream Host VPS Server. I installed everything and Mautic is working. I can send emails, however I am not able to save the configuartion setting. If I want to save i… --- ## [Dynamic Content in Email](https://forum.mautic.org/t/dynamic-content-in-email/7062)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 2\ **Last updated:** [January 8, 2017, 7:04pm UTC](https://forum.mautic.org/t/dynamic-content-in-email/7062 "2017-01-08T19:04:19Z")
Folks, how do I insert dynamic content in the email in the new version 2.5.1? I can not not … Suggestions? --- ## [Not able to configure majutic](https://forum.mautic.org/t/not-able-to-configure-majutic/7083)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 4\ **Last updated:** [January 8, 2017, 6:41pm UTC](https://forum.mautic.org/t/not-able-to-configure-majutic/7083 "2017-01-08T18:41:29Z")
HI, I am a non techie guy. I have installed successfully self hosted version of mautic 2.3 in to a sub folder satyamsri.com/mautic . Now I am trying to configure it on my drupal 7.x version site. Despite follwing all the… --- ## [Import Mailchimp subscriber location](https://forum.mautic.org/t/import-mailchimp-subscriber-location/7082)
**Author:** [@madox](https://forum.mautic.org/u/madox)\ **Replies:** 1\ **Last updated:** [January 8, 2017, 1:27pm UTC](https://forum.mautic.org/t/import-mailchimp-subscriber-location/7082 "2017-01-08T13:27:41Z")
Hi, I would like to import all of our 15.000 newsletter subscribers from mailchimp in order to use just mautic for newsletters, assets etc. We know about our subscribers there email addresses and where they are… --- ## [Forms emails send, others won't](https://forum.mautic.org/t/forms-emails-send-others-wont/6234)
**Author:** [@c0nart1st](https://forum.mautic.org/u/c0nart1st)\ **Replies:** 3\ **Last updated:** [January 7, 2017, 9:52pm UTC](https://forum.mautic.org/t/forms-emails-send-others-wont/6234 "2017-01-07T21:52:52Z")
Hey all! So upon submission of a form, I have two actions that are taken after. In one, a styled email should send to the lead confirming all of the information they’ve submitted. (email.send.lead) A second emai… --- ## [Is there a way to verify emails?](https://forum.mautic.org/t/is-there-a-way-to-verify-emails/7080)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 7\ **Last updated:** [January 7, 2017, 7:28pm UTC](https://forum.mautic.org/t/is-there-a-way-to-verify-emails/7080 "2017-01-07T19:28:09Z")
Is there a way to verify emails? or does Mautic has ability to do integration with 3rd party apps such as bulkemailchecker, kickbox, etc? --- ## [Email builder cannot browse for uploaded images](https://forum.mautic.org/t/email-builder-cannot-browse-for-uploaded-images/7071)
**Author:** [@drbix](https://forum.mautic.org/u/drbix)\ **Replies:** 8\ **Last updated:** [January 7, 2017, 3:27pm UTC](https://forum.mautic.org/t/email-builder-cannot-browse-for-uploaded-images/7071 "2017-01-07T15:27:31Z")
I am using Mautic v2.5.1 and I wanted to edit an email using the Oxygen theme. I click BUILDER to open up the email I then click on an existing image in the theme and this opens up the CUSTOMIZE SLOT on the right… --- ## [mautic for different clients](https://forum.mautic.org/t/mautic-for-different-clients/7075)
**Author:** [@syyed](https://forum.mautic.org/u/syyed)\ **Replies:** 1\ **Last updated:** [January 6, 2017, 10:22pm UTC](https://forum.mautic.org/t/mautic-for-different-clients/7075 "2017-01-06T22:22:40Z")
I am new to Mautic. Do I need separate Mautic installations for separate clients or I can create users/accounts on a single instance? Are bundles different from plugins? If yes, whats the difference? Do custom… --- ## [SMTP Settings doesn't get saved](https://forum.mautic.org/t/smtp-settings-doesnt-get-saved/7061)
**Author:** [@snowball](https://forum.mautic.org/u/snowball)\ **Replies:** 4\ **Last updated:** [January 6, 2017, 2:41am UTC](https://forum.mautic.org/t/smtp-settings-doesnt-get-saved/7061 "2017-01-06T02:41:16Z")
Hey there, I have set up mautic self hosted with Amazon SES with the SMTP Settings as explained in this medium post. But something strange is happening. I save the options and everything seems alright. I can test … --- ## [gmail monitored folders](https://forum.mautic.org/t/gmail-monitored-folders/3167)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 6\ **Last updated:** [January 6, 2017, 1:53am UTC](https://forum.mautic.org/t/gmail-monitored-folders/3167 "2017-01-06T01:53:27Z")
Hello: I have had quite the journey setting up emails and specifically the bounce and unsubscribe features. I have the sending email portion set just fine but I am trying to set the monitored email and specifically the … --- ## [Email body doesnt change](https://forum.mautic.org/t/email-body-doesnt-change/7060)
**Author:** [@nick0295](https://forum.mautic.org/u/nick0295)\ **Replies:** 1\ **Last updated:** [January 5, 2017, 8:46am UTC](https://forum.mautic.org/t/email-body-doesnt-change/7060 "2017-01-05T08:46:14Z")
I have set up form which send emails, it works perfecty, emails are sent, but there is problem inside the email sent:email body is same as template including text. I have created dynamic content in email settings, but it… --- ## [running hotfix 2.5.1](https://forum.mautic.org/t/running-hotfix-2-5-1/7055)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 1\ **Last updated:** [January 5, 2017, 2:15am UTC](https://forum.mautic.org/t/running-hotfix-2-5-1/7055 "2017-01-05T02:15:12Z")
running hotfix 2.5.1 “Moving Package Contents” never finishes spinning. I do not get a failed or a complete. I will let it run through the night and see what happens --- ## [2.5.0 Landing Pages Code changing](https://forum.mautic.org/t/2-5-0-landing-pages-code-changing/7054)
**Author:** [@Vines](https://forum.mautic.org/u/Vines)\ **Replies:** 1\ **Last updated:** [January 5, 2017, 2:01am UTC](https://forum.mautic.org/t/2-5-0-landing-pages-code-changing/7054 "2017-01-05T02:01:56Z")
When you create a new landing page and select the code template. Then go to the builder and copy a know good html code landing page. It shows up correctly on the left side and all looks fine but when you go to the li… --- ## [Accidentally Unsubscribed](https://forum.mautic.org/t/accidentally-unsubscribed/7046)
**Author:** [@apolacek](https://forum.mautic.org/u/apolacek)\ **Replies:** 2\ **Last updated:** [January 4, 2017, 10:29pm UTC](https://forum.mautic.org/t/accidentally-unsubscribed/7046 "2017-01-04T22:29:28Z")
Hi, How do I re-subscribe a contact that has accidentally been unsubscribed? Thank you! --- ## [New Installation 2.5.0 - Composer Error](https://forum.mautic.org/t/new-installation-2-5-0-composer-error/7052)
**Author:** [@csaeum](https://forum.mautic.org/u/csaeum)\ **Replies:** 2\ **Last updated:** [January 4, 2017, 10:08pm UTC](https://forum.mautic.org/t/new-installation-2-5-0-composer-error/7052 "2017-01-04T22:08:36Z")
I had installed Mautic a few days ago which version I can not say but should have been a 1.x because I had a package directly from the website. Yesterday, the update on the update.php I think times on the 2.5.0 Today… --- ## [Campaign Trigger: Email to Self?](https://forum.mautic.org/t/campaign-trigger-email-to-self/6571)
**Author:** [@sofiew](https://forum.mautic.org/u/sofiew)\ **Replies:** 3\ **Last updated:** [January 4, 2017, 9:35pm UTC](https://forum.mautic.org/t/campaign-trigger-email-to-self/6571 "2017-01-04T21:35:02Z")
I am developing a campaign and to get the best customer experience, I want to not only send automated emails but also call these folks. I see that I can tweet a contact automatically, which is great! (One step closer to … --- ## [How do I configure Lead Matching?](https://forum.mautic.org/t/how-do-i-configure-lead-matching/2665)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 6\ **Last updated:** [January 4, 2017, 8:37pm UTC](https://forum.mautic.org/t/how-do-i-configure-lead-matching/2665 "2017-01-04T20:37:30Z")
As I understand it, there are 2 Social Integration use-cases: share-buttons, and getting lead info. I have the share-buttons configured and working no problem. My issue is with the mechanics of getting and matchi… --- ## [Some things that don't work](https://forum.mautic.org/t/some-things-that-dont-work/7049)
**Author:** [@jorgeyoma](https://forum.mautic.org/u/jorgeyoma)\ **Replies:** 1\ **Last updated:** [January 4, 2017, 7:33pm UTC](https://forum.mautic.org/t/some-things-that-dont-work/7049 "2017-01-04T19:33:42Z")
Hi. I’ve tried some CRMs and mautic seems to be one of the best open source crm. I was willing to change but as I started to use it I found some minor but important issues. I installed it yesterday and updated to the l… --- ## [IP2Location](https://forum.mautic.org/t/ip2location/7048)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 1\ **Last updated:** [January 4, 2017, 7:27pm UTC](https://forum.mautic.org/t/ip2location/7048 "2017-01-04T19:27:32Z")
Put in a bug request, but now Mautic won’t complete a mailing, could use some help PHP Fatal error: Call to undefined function IP2Location\\bcadd() in vendor/ip2location/ip2location-php/IP2Location.php on line 983 … --- ## [Mautic slow to load emails page](https://forum.mautic.org/t/mautic-slow-to-load-emails-page/7044)
**Author:** [@Hannah](https://forum.mautic.org/u/Hannah)\ **Replies:** 1\ **Last updated:** [January 4, 2017, 5:32pm UTC](https://forum.mautic.org/t/mautic-slow-to-load-emails-page/7044 "2017-01-04T17:32:46Z")
Hello, I have found that Mautic is being incredibly slow to load certain pages - namely the Emails page under ‘Channels’ and the configuration page. I have around 20000 leads and just 4 emails so far. All other pag… --- ## [New users added to segment receives older email](https://forum.mautic.org/t/new-users-added-to-segment-receives-older-email/6643)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 5\ **Last updated:** [January 4, 2017, 4:11pm UTC](https://forum.mautic.org/t/new-users-added-to-segment-receives-older-email/6643 "2017-01-04T16:11:57Z")
Hi, i have e campaign delivered to a segment called “Webinar YYY-MM-DD” where YYY-MM-DD is the date of webinar. This campaign has 3 email send action 1- invitation to webinar 2- survey to webinar 3- link to record… --- ## [Forms do not submit!](https://forum.mautic.org/t/forms-do-not-submit/7000)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 12\ **Last updated:** [January 4, 2017, 2:13pm UTC](https://forum.mautic.org/t/forms-do-not-submit/7000 "2017-01-04T14:13:58Z")
I’ve created the following: Landing page with form Form for landing page above Thank you page, which is redirected to after submitting the form above on the landing page above I created an email to be sent to… --- ## [Email & Page Builder](https://forum.mautic.org/t/email-page-builder/6998)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 3\ **Last updated:** [January 4, 2017, 12:59pm UTC](https://forum.mautic.org/t/email-page-builder/6998 "2017-01-04T12:59:20Z")
I’ve created a copy of one of the default templates and renamed it so that I can create custom HTML since most of it is in tables and I wanted to change it to use bootstrap, which works well. I have two issues: … --- ## [What is Unsubscribe Feedback Form](https://forum.mautic.org/t/what-is-unsubscribe-feedback-form/7039)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 1\ **Last updated:** [January 4, 2017, 10:42am UTC](https://forum.mautic.org/t/what-is-unsubscribe-feedback-form/7039 "2017-01-04T10:42:37Z")
What is Unsubscribe Feedback Form? found it when I create/edit email. How do I track Unsubscribe rate on each email I sent? Thanks anyone for you help. --- ## [Email not received](https://forum.mautic.org/t/email-not-received/7037)
**Author:** [@maheshprabhu](https://forum.mautic.org/u/maheshprabhu)\ **Replies:** 1\ **Last updated:** [January 4, 2017, 9:07am UTC](https://forum.mautic.org/t/email-not-received/7037 "2017-01-04T09:07:42Z")
I have created a contact and try to send mail to him. But mautic shows the mail has been sent, but actual mail is not received to the contact’s email address. I have set email configuration in settings as required. … --- ## [Focus item not shown](https://forum.mautic.org/t/focus-item-not-shown/6967)
**Author:** [@sheikin](https://forum.mautic.org/u/sheikin)\ **Replies:** 14\ **Last updated:** [January 4, 2017, 8:52am UTC](https://forum.mautic.org/t/focus-item-not-shown/6967 "2017-01-04T08:52:24Z")
Hello, guys Please help. Embedded into site footer...so it should be shown on every page...but NOT Can't understand the issue... Help! https://finmodelslab.com/ --- ## [Perform Cron Jobs Automatically](https://forum.mautic.org/t/perform-cron-jobs-automatically/7036)
**Author:** [@CodeGhost](https://forum.mautic.org/u/CodeGhost)\ **Replies:** 1\ **Last updated:** [January 4, 2017, 5:31am UTC](https://forum.mautic.org/t/perform-cron-jobs-automatically/7036 "2017-01-04T05:31:04Z")
I’ve created a campaign which sends an SMS at a specific time to any contact that gets added to a segment. However, the SMS doesn’t send once the current time matches the scheduled time in the campaign, and will only wor… --- ## [Upgrade to latest version](https://forum.mautic.org/t/upgrade-to-latest-version/4882)
**Author:** [@TachYons](https://forum.mautic.org/u/TachYons)\ **Replies:** 4\ **Last updated:** [January 3, 2017, 9:04pm UTC](https://forum.mautic.org/t/upgrade-to-latest-version/4882 "2017-01-03T21:04:25Z")
Hi, I am running (self hosted) Mautic 2.0 and would like to upgrade to 2.1 version. How do I do that? Regards, Victor --- ## [Mautic API expert to help with website integration?](https://forum.mautic.org/t/mautic-api-expert-to-help-with-website-integration/7021)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 2\ **Last updated:** [January 3, 2017, 4:34pm UTC](https://forum.mautic.org/t/mautic-api-expert-to-help-with-website-integration/7021 "2017-01-03T16:34:47Z")
Hi, I’m looking for someone who is an expert working with the Mautic API that can work with my developer to successfully integrate the Mautic API with my website application. Please let me know what your pricin… --- ## [not sending email after update 2.4 - sparkpost](https://forum.mautic.org/t/not-sending-email-after-update-2-4-sparkpost/7028)
**Author:** [@Benoitp](https://forum.mautic.org/u/Benoitp)\ **Replies:** 1\ **Last updated:** [January 3, 2017, 2:02pm UTC](https://forum.mautic.org/t/not-sending-email-after-update-2-4-sparkpost/7028 "2017-01-03T14:02:51Z")
Here is the error : { “errors”: \[ { “message”: “Message generation rejected”, “description”: “recipient address suppressed due to customer policy”, “code”: “1902” } \], “results”: { “total\_rejected\_recipients”: 0, “total\_… [Previous page](https://forum.mautic.org/c/support/8.md?page=245) [Next page](https://forum.mautic.org/c/support/8.md?page=247)