# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=247 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 248 --- ## [Update stuck at Extracting Packages](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646)
**Author:** [@sguptajpr](https://forum.mautic.org/u/sguptajpr)\ **Replies:** 4\ **Last updated:** [January 3, 2017, 1:01pm UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646 "2017-01-03T13:01:43Z")
Hi, I have mautic installed on my domain. When i try to update mautic it gets stuck at “Extracting packages” . I can just browse away from page and nothing happens. --- ## [Install page blank](https://forum.mautic.org/t/install-page-blank/6852)
**Author:** [@andydoku334](https://forum.mautic.org/u/andydoku334)\ **Replies:** 3\ **Last updated:** [January 3, 2017, 12:44pm UTC](https://forum.mautic.org/t/install-page-blank/6852 "2017-01-03T12:44:27Z")
Install page blank Hi, I have same problem as others with blank page upon installation. I’m using shared cpanel hosting and Mautic installation via softaculous, it’s v2.4.0. What I’ve tried so far without success: … --- ## [Mautic Instalation Problem](https://forum.mautic.org/t/mautic-instalation-problem/6935)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 2\ **Last updated:** [January 3, 2017, 12:41pm UTC](https://forum.mautic.org/t/mautic-instalation-problem/6935 "2017-01-03T12:41:41Z")
Hi, I tried to install the last verion of Mautic (2.4) on an Amazon Server (amazon aws ec2). I have a mistake when I want to install it : he site is currently offline due to encountering an error. If the problem persis… --- ## [The site is currently offline due to encountering an error](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/6888)
**Author:** [@nam1962](https://forum.mautic.org/u/nam1962)\ **Replies:** 3\ **Last updated:** [January 3, 2017, 9:42am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/6888 "2017-01-03T09:42:31Z")
I am using ninja firewall on several WP sites, my hoster had me have the main site on www and subdomains in their own folders. I have the site offline problem with mautic on a subdomain : it tells me Code: System ad… --- ## ['Change campaigns' action doesn't seem to work](https://forum.mautic.org/t/change-campaigns-action-doesnt-seem-to-work/2930)
**Author:** [@spacek14](https://forum.mautic.org/u/spacek14)\ **Replies:** 2\ **Last updated:** [January 3, 2017, 9:30am UTC](https://forum.mautic.org/t/change-campaigns-action-doesnt-seem-to-work/2930 "2017-01-03T09:30:00Z")
Hi there, I use my mautic account’s campaign builder to re-create my friend’s multiple email drips. Due to the size of his drips, I’ve to break it up into multiple campaigns each tie with 1 email message. I use ‘cha… --- ## [New Custom Field Groups](https://forum.mautic.org/t/new-custom-field-groups/7023)
**Author:** [@JoPitts](https://forum.mautic.org/u/JoPitts)\ **Replies:** 1\ **Last updated:** [January 3, 2017, 3:52am UTC](https://forum.mautic.org/t/new-custom-field-groups/7023 "2017-01-03T03:52:26Z")
Hi there. Is it possible to create additional groups for custom fields. It would be nice to be able to categorise internal flags/attributes a little more easily. Cheers Jo --- ## [Creating Contacts with Forms](https://forum.mautic.org/t/creating-contacts-with-forms/5299)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 6\ **Last updated:** [January 2, 2017, 7:34pm UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299 "2017-01-02T19:34:57Z")
I want to create (or update) a contact when a form is submitted. In the docs (https://mautic.org/docs/en/forms/manage\_forms.html) I read : To have your form create or update contacts (in order to update, there mu… --- ## [Depreciation Error](https://forum.mautic.org/t/depreciation-error/6960)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 4\ **Last updated:** [January 2, 2017, 10:42am UTC](https://forum.mautic.org/t/depreciation-error/6960 "2017-01-02T10:42:03Z")
Sirs, good afternoon. Could someone help me with this error ??? \[2016-12-24 13:00:33\] mautic.NOTICE: PHP SessionHandler :: gc (): ps\_files\_cleanup\_dir: opendir (/ var / lib / php5 / sessions) failed: Permission denie… --- ## [Changing the meta title from 'mautic' to a custom one](https://forum.mautic.org/t/changing-the-meta-title-from-mautic-to-a-custom-one/6976)
**Author:** [@sandeepsasikumar](https://forum.mautic.org/u/sandeepsasikumar)\ **Replies:** 3\ **Last updated:** [January 2, 2017, 5:59am UTC](https://forum.mautic.org/t/changing-the-meta-title-from-mautic-to-a-custom-one/6976 "2017-01-02T05:59:13Z")
Hi, Please let us know whether we can change the meta title from ‘mautic’ to a custom one. We have tried changing this but on refreshing the title gets replaced to the older one. Thanks Sandeep --- ## [Error in links within the e-mail message](https://forum.mautic.org/t/error-in-links-within-the-e-mail-message/6944)
**Author:** [@3lados](https://forum.mautic.org/u/3lados)\ **Replies:** 2\ **Last updated:** [January 2, 2017, 3:48am UTC](https://forum.mautic.org/t/error-in-links-within-the-e-mail-message/6944 "2017-01-02T03:48:11Z")
Hello guys! I'm having a strange problem. I create a new email message, place a normal link and send. When the person receives and clicks the link, it goes to the login page of the mautic. I am using mautic 2.4 w… --- ## [Mautic.net Emails Not Sending](https://forum.mautic.org/t/mautic-net-emails-not-sending/7017)
**Author:** [@Lawton1](https://forum.mautic.org/u/Lawton1)\ **Replies:** 1\ **Last updated:** [January 1, 2017, 11:00pm UTC](https://forum.mautic.org/t/mautic-net-emails-not-sending/7017 "2017-01-01T23:00:09Z")
Hello all, Apologies if this is a duplicate, I searched for quite a while but couldn’t find an answer. I signed up for the free cloud hosting on Mautic.net, created an email template, and clicked the “Send Example” … --- ## [oAuth 2.0 API authorization](https://forum.mautic.org/t/oauth-2-0-api-authorization/1803)
**Author:** [@dima](https://forum.mautic.org/u/dima)\ **Replies:** 19\ **Last updated:** [December 31, 2016, 9:12pm UTC](https://forum.mautic.org/t/oauth-2-0-api-authorization/1803 "2016-12-31T21:12:06Z")
Hi! I’m going to use Mautic API in my project (written in C#). I have an API turned on, I have an API credentials (clientId and client\_secret). I’m trying to get the access\_token, but I’m not sure I use the correct URL t… --- ## [Email Advanced tab settings not working](https://forum.mautic.org/t/email-advanced-tab-settings-not-working/7005)
**Author:** [@drbix](https://forum.mautic.org/u/drbix)\ **Replies:** 1\ **Last updated:** [December 31, 2016, 9:18am UTC](https://forum.mautic.org/t/email-advanced-tab-settings-not-working/7005 "2016-12-31T09:18:28Z")
Hi all, I am trying to use one Mautic instance to manage email marketing for 3 websites (which I believe is supposed to be possible) My Mautic is on Google Cloud via Bitnami and I am using SparkPost to deliver … --- ## [Deprecation error](https://forum.mautic.org/t/deprecation-error/7003)
**Author:** [@shalubaby](https://forum.mautic.org/u/shalubaby)\ **Replies:** 2\ **Last updated:** [December 31, 2016, 8:46am UTC](https://forum.mautic.org/t/deprecation-error/7003 "2016-12-31T08:46:11Z")
mautic.ERROR: Deprecation: The SymfonyComponentTranslationTranslator::getMessages method is deprecated since version 2.8 and will be removed in 3.0. Use TranslatorBagInterface::getCatalogue() method instead. - in fil… --- ## [How to change the date of a custom field in a campaign?](https://forum.mautic.org/t/how-to-change-the-date-of-a-custom-field-in-a-campaign/7001)
**Author:** [@nickbuc](https://forum.mautic.org/u/nickbuc)\ **Replies:** 1\ **Last updated:** [December 30, 2016, 7:27pm UTC](https://forum.mautic.org/t/how-to-change-the-date-of-a-custom-field-in-a-campaign/7001 "2016-12-30T19:27:17Z")
Hi, I would like to record when a visitor has taken a specific action by registering “today’s” date to in a custom field. Is it possible to record the current date in a custom field in a campaign using the campaign … --- ## [Free Mautic - Email not working - missing proper documentation](https://forum.mautic.org/t/free-mautic-email-not-working-missing-proper-documentation/6956)
**Author:** [@senol](https://forum.mautic.org/u/senol)\ **Replies:** 3\ **Last updated:** [December 30, 2016, 1:37pm UTC](https://forum.mautic.org/t/free-mautic-email-not-working-missing-proper-documentation/6956 "2016-12-30T13:37:17Z")
Hello All, I’m brand new to Mautic and have read a lot of documentation and watched a lot of video’s. But somehow I’m not able to send an email to a contact via Mautic. I’ve added a contact and used an email … --- ## [Email builder not working on custom template](https://forum.mautic.org/t/email-builder-not-working-on-custom-template/6922)
**Author:** [@nbatch](https://forum.mautic.org/u/nbatch)\ **Replies:** 5\ **Last updated:** [December 30, 2016, 1:28pm UTC](https://forum.mautic.org/t/email-builder-not-working-on-custom-template/6922 "2016-12-30T13:28:54Z")
I have cloned the Oxygen theme and made a couple of basic customisations but even though I am now able to edit the content block that are in the template I am not able to add any new content blocks. I have looked throu… --- ## [How to get anonymous leads connected to Mailchimp leads](https://forum.mautic.org/t/how-to-get-anonymous-leads-connected-to-mailchimp-leads/6999)
**Author:** [@senol](https://forum.mautic.org/u/senol)\ **Replies:** 1\ **Last updated:** [December 30, 2016, 12:53pm UTC](https://forum.mautic.org/t/how-to-get-anonymous-leads-connected-to-mailchimp-leads/6999 "2016-12-30T12:53:19Z")
Mautic is generating a lot of anonymous leads with the ip addresses. I already have a Mailchimp list with existing leads. I want to combine these Mailchimp leads to the IP’s which were generated by Mautic. I … --- ## [Error 500 Call to a member function getProperties()](https://forum.mautic.org/t/error-500-call-to-a-member-function-getproperties/6994)
**Author:** [@chip](https://forum.mautic.org/u/chip)\ **Replies:** 1\ **Last updated:** [December 30, 2016, 5:14am UTC](https://forum.mautic.org/t/error-500-call-to-a-member-function-getproperties/6994 "2016-12-30T05:14:57Z")
Hello, everyone. I am new to Mautic and new to the forums. I would like to start by saying Mautic looks pretty amazing and I am excited to start testing it! I have a fresh new install of the latest Mautic 2.4.… --- ## [Emails not working after Mautic upgrade](https://forum.mautic.org/t/emails-not-working-after-mautic-upgrade/6108)
**Author:** [@Reneesh](https://forum.mautic.org/u/Reneesh)\ **Replies:** 4\ **Last updated:** [December 30, 2016, 4:40am UTC](https://forum.mautic.org/t/emails-not-working-after-mautic-upgrade/6108 "2016-12-30T04:40:20Z")
Hello Everyone, I have a weird issue after the Mautic upgrade from 1.4 to 2.1. I have Office365 email server setup and it was working fine before the upgrade. But now emails to users in our campaign are no longer re… --- ## [Symfony Error on 2.0](https://forum.mautic.org/t/symfony-error-on-2-0/4690)
**Author:** [@jaybenjamin](https://forum.mautic.org/u/jaybenjamin)\ **Replies:** 9\ **Last updated:** [December 29, 2016, 6:29pm UTC](https://forum.mautic.org/t/symfony-error-on-2-0/4690 "2016-12-29T18:29:05Z")
I’m having issues with a Mautic 2.0. Installation. Here is some documentation: https://developer.mautic.org/#symfony The installation was working fine- I setup all my plugins- the configuration stuff- everything was… --- ## [Email A/B testing stats](https://forum.mautic.org/t/email-a-b-testing-stats/6991)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 1\ **Last updated:** [December 29, 2016, 4:21pm UTC](https://forum.mautic.org/t/email-a-b-testing-stats/6991 "2016-12-29T16:21:02Z")
Hi, I tried to do some email A/B testing and encountered some oddities. This is how I set it up: Created a lead list including 60 leads Created a template email Created a A/B testing variant from the template… --- ## [Installation Error Mautic 2.4](https://forum.mautic.org/t/installation-error-mautic-2-4/6990)
**Author:** [@uniqtech](https://forum.mautic.org/u/uniqtech)\ **Replies:** 1\ **Last updated:** [December 29, 2016, 2:41pm UTC](https://forum.mautic.org/t/installation-error-mautic-2-4/6990 "2016-12-29T14:41:55Z")
Hello, I have Installation error in mautic 2.4. I have php 5.6.25 installed. The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. Syste… --- ## [Mautic-Twilio Integration](https://forum.mautic.org/t/mautic-twilio-integration/6987)
**Author:** [@CodeGhost](https://forum.mautic.org/u/CodeGhost)\ **Replies:** 1\ **Last updated:** [December 29, 2016, 7:26am UTC](https://forum.mautic.org/t/mautic-twilio-integration/6987 "2016-12-29T07:26:26Z")
I’ve been trying to integrate Twilio with Mautic to implement the SMS feature but to no avail. Already followed the following tutorials: -https://www.mautic.org/resources/sending-text-messages-a-mautic-minute/ -h… --- ## [Got disconnected, how to restart email](https://forum.mautic.org/t/got-disconnected-how-to-restart-email/6985)
**Author:** [@outhousetickets](https://forum.mautic.org/u/outhousetickets)\ **Replies:** 1\ **Last updated:** [December 28, 2016, 11:15pm UTC](https://forum.mautic.org/t/got-disconnected-how-to-restart-email/6985 "2016-12-28T23:15:29Z")
Hi, I’m sending an email to over 200,000 contacts. I got disconnected after about 29,000 emails and it isn’t starting back up. How can I start the email back up again without sending it to the same people twice? H… --- ## [SparkPost Test Send Issue](https://forum.mautic.org/t/sparkpost-test-send-issue/6752)
**Author:** [@imautic](https://forum.mautic.org/u/imautic)\ **Replies:** 9\ **Last updated:** [December 28, 2016, 10:41pm UTC](https://forum.mautic.org/t/sparkpost-test-send-issue/6752 "2016-12-28T22:41:39Z")
Can someone explain to me how to properly set up SparkPost to work with Mautic? I got my sending domain set up and verified in SparkPost, got an API key, and mautic “test connection” is successful. However, test sen… --- ## [Help with dynamic content placeholders](https://forum.mautic.org/t/help-with-dynamic-content-placeholders/6981)
**Author:** [@mrmirz](https://forum.mautic.org/u/mrmirz)\ **Replies:** 1\ **Last updated:** [December 28, 2016, 2:06am UTC](https://forum.mautic.org/t/help-with-dynamic-content-placeholders/6981 "2016-12-28T02:06:47Z")
Hi there I see you are very active in the community and noticed your response to another somewhat related topic. Was hoping you might have a second to look at this thread about programmatically interacting with… --- ## [Drip Campaign Issue](https://forum.mautic.org/t/drip-campaign-issue/6955)
**Author:** [@aholland](https://forum.mautic.org/u/aholland)\ **Replies:** 2\ **Last updated:** [December 28, 2016, 2:01am UTC](https://forum.mautic.org/t/drip-campaign-issue/6955 "2016-12-28T02:01:20Z")
Here is how I set up my drip campaign. When users are added to the campaign they are not triggering the first email send. Does something look wrong here? Thanks! --- ## [Creating Add-On's / Extensions](https://forum.mautic.org/t/creating-add-ons-extensions/1673)
**Author:** [@MysticalMatt517](https://forum.mautic.org/u/MysticalMatt517)\ **Replies:** 12\ **Last updated:** [December 27, 2016, 4:37pm UTC](https://forum.mautic.org/t/creating-add-ons-extensions/1673 "2016-12-27T16:37:54Z")
Just looked at Mautic. I’m really impressed. This is going to be a game changer. Is there any documentation on creating add-on’s / extensions? Does Mautic use hooks / filters / actions like Wordpress does? Bei… --- ## [Upgrading 1.31 to 2.4 - Problems?!](https://forum.mautic.org/t/upgrading-1-31-to-2-4-problems/6979)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 1\ **Last updated:** [December 27, 2016, 3:44pm UTC](https://forum.mautic.org/t/upgrading-1-31-to-2-4-problems/6979 "2016-12-27T15:44:56Z")
Hi! How can we ugrade version 1.31 to version 2.4, without losing any data? …If we replace files it will update it fully and clear db. But we have a good running Mautic installation, and normally I wouldn´t upgrade,… [Previous page](https://forum.mautic.org/c/support/8.md?page=246) [Next page](https://forum.mautic.org/c/support/8.md?page=248)