# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=252 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 253 --- ## [Exclude contacts from Form for List Email?](https://forum.mautic.org/t/exclude-contacts-from-form-for-list-email/6698)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 5\ **Last updated:** [December 1, 2016, 5:26pm UTC](https://forum.mautic.org/t/exclude-contacts-from-form-for-list-email/6698 "2016-12-01T17:26:54Z")
Hi, we send emails to our entire database quite often. However, we sometimes want to specifically exclude certain people - let’s say people that have already purchased for example. How do I go about doing that? … --- ## [Points per list/segment](https://forum.mautic.org/t/points-per-list-segment/6009)
**Author:** [@stevenvdhout](https://forum.mautic.org/u/stevenvdhout)\ **Replies:** 2\ **Last updated:** [December 1, 2016, 5:19pm UTC](https://forum.mautic.org/t/points-per-list-segment/6009 "2016-12-01T17:19:30Z")
We have a use case in which we would like to assign points to segments of a user A lead can be added to multiple lists e.g. a list ‘smart phone buyer’, and a list ‘printer buyer’ If a the lead visits a page a… --- ## [Error on line 115](https://forum.mautic.org/t/error-on-line-115/6705)
**Author:** [@Laertes](https://forum.mautic.org/u/Laertes)\ **Replies:** 2\ **Last updated:** [December 1, 2016, 2:55pm UTC](https://forum.mautic.org/t/error-on-line-115/6705 "2016-12-01T14:55:15Z")
Did you find some solution for error 115 on mautic, I have the same problem and I’m searching a patch for this issue. --- ## [Track multiple links in campaign](https://forum.mautic.org/t/track-multiple-links-in-campaign/6704)
**Author:** [@ajaypalsofttrix](https://forum.mautic.org/u/ajaypalsofttrix)\ **Replies:** 2\ **Last updated:** [December 1, 2016, 1:36pm UTC](https://forum.mautic.org/t/track-multiple-links-in-campaign/6704 "2016-12-01T13:36:44Z")
Hi, I need some support regarding the mautic campaign. I have created a campaign with welcome email which contains two links for landing pages. How can I check which page being opened by user in campaign and took further… --- ## [Problems to edit e-mails after update to 2.3 version](https://forum.mautic.org/t/problems-to-edit-e-mails-after-update-to-2-3-version/6700)
**Author:** [@chrisdutra](https://forum.mautic.org/u/chrisdutra)\ **Replies:** 6\ **Last updated:** [December 1, 2016, 10:41am UTC](https://forum.mautic.org/t/problems-to-edit-e-mails-after-update-to-2-3-version/6700 "2016-12-01T10:41:32Z")
Hi, guys I updated my Mautic today and, now, I can’t edit my old e-mails. I always use the blank theme and in the past I could edit the e-mails without the builder. Now, this option is gone and the builder don’t let… --- ## [To run Campaign as autoresponder](https://forum.mautic.org/t/to-run-campaign-as-autoresponder/6604)
**Author:** [@ajaypalsofttrix](https://forum.mautic.org/u/ajaypalsofttrix)\ **Replies:** 3\ **Last updated:** [December 1, 2016, 6:45am UTC](https://forum.mautic.org/t/to-run-campaign-as-autoresponder/6604 "2016-12-01T06:45:09Z")
Hi I am a newbie to Mautic. I have installed the Mautic (version 2.2.1) on hostgator server and link it with my wordpress website. The contact is successfully added in the segments(leadlist). I have created a test campai… --- ## [User tracking not working when tracked site is HTTPS but Mautic is not.](https://forum.mautic.org/t/user-tracking-not-working-when-tracked-site-is-https-but-mautic-is-not/6701)
**Author:** [@dsandy](https://forum.mautic.org/u/dsandy)\ **Replies:** 1\ **Last updated:** [December 1, 2016, 3:08am UTC](https://forum.mautic.org/t/user-tracking-not-working-when-tracked-site-is-https-but-mautic-is-not/6701 "2016-12-01T03:08:33Z")
Hi there, We host a Drupal based site on Acquia that has HTTPS, but my Mautic site is hosted with another host and is not. We want to track users of our HTTPS based Drupal site and have used the JS to achieve this.… --- ## [Mautic / Hubspot Integration](https://forum.mautic.org/t/mautic-hubspot-integration/5471)
**Author:** [@ducanova](https://forum.mautic.org/u/ducanova)\ **Replies:** 5\ **Last updated:** [November 30, 2016, 8:59pm UTC](https://forum.mautic.org/t/mautic-hubspot-integration/5471 "2016-11-30T20:59:01Z")
Hello, I’m Mautic integration problems with Hubspot CRM. The leads are not being sent to integration. Any solution? --- ## [Performance issues on Amazon AWS after only 2 days](https://forum.mautic.org/t/performance-issues-on-amazon-aws-after-only-2-days/6648)
**Author:** [@JHC333](https://forum.mautic.org/u/JHC333)\ **Replies:** 9\ **Last updated:** [November 30, 2016, 6:38pm UTC](https://forum.mautic.org/t/performance-issues-on-amazon-aws-after-only-2-days/6648 "2016-11-30T18:38:18Z")
I deployed Mautic to AWS’s free tier (via Bitnami: https://bitnami.com/stack/mautic) two days ago and now I am already experiencing huge performance issues. After only 2 days of social monitoring, I have 50,000 lead… --- ## [Can't Login HTTP (Only HTTPS)](https://forum.mautic.org/t/cant-login-http-only-https/6690)
**Author:** [@ahfauth](https://forum.mautic.org/u/ahfauth)\ **Replies:** 3\ **Last updated:** [November 30, 2016, 4:34pm UTC](https://forum.mautic.org/t/cant-login-http-only-https/6690 "2016-11-30T16:34:58Z")
Hi guys! I recorded a quick video to show: https://youtu.be/QgPHIqqrWVk I can only do HTTPS login… no HTTP. Before it was working just fine. Ive tried to delete cache folder and nothing… I use a cPanel p… --- ## [Customize slot image type](https://forum.mautic.org/t/customize-slot-image-type/6231)
**Author:** [@rune](https://forum.mautic.org/u/rune)\ **Replies:** 3\ **Last updated:** [November 30, 2016, 11:41am UTC](https://forum.mautic.org/t/customize-slot-image-type/6231 "2016-11-30T11:41:36Z")
Hi, I’ve successfully installed Mautic 2.2.1 (haven’t tried other versions). When I insert an image using the builder (email, page…) and click on it, I can’t see any possibility to set the image url. Customize Slot only … --- ## [Points not increasing](https://forum.mautic.org/t/points-not-increasing/2479)
**Author:** [@sellout](https://forum.mautic.org/u/sellout)\ **Replies:** 6\ **Last updated:** [November 30, 2016, 9:02am UTC](https://forum.mautic.org/t/points-not-increasing/2479 "2016-11-30T09:02:53Z")
Hi there, I’m running Mautic locally for testing. I’ve had great success with creating landing pages, integrating forms with WordPress etc. Issue: points are not increasing for “Actions”. Under ‘Manage Action… --- ## [Preview email pop up display error - site offline message](https://forum.mautic.org/t/preview-email-pop-up-display-error-site-offline-message/6695)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 1\ **Last updated:** [November 30, 2016, 2:07am UTC](https://forum.mautic.org/t/preview-email-pop-up-display-error-site-offline-message/6695 "2016-11-30T02:07:31Z")
Hi, When I created form that basically sends an email and place contact into specific segment, then tried to preview the email in “Preview Email” action that is in dialog box for “Send email to contact” (when in Edi… --- ## [Error 500 on Installation](https://forum.mautic.org/t/error-500-on-installation/6665)
**Author:** [@trafasi](https://forum.mautic.org/u/trafasi)\ **Replies:** 3\ **Last updated:** [November 29, 2016, 11:40pm UTC](https://forum.mautic.org/t/error-500-on-installation/6665 "2016-11-29T23:40:57Z")
Hello, I really love Mautic, but I struggle with the installation. I always get internal server error 500. Here is the log of the error message : \[2016-11-25 11:57:49\] mautic.CRITICAL: Uncaught PHP Exception Exceptio… --- ## [Unzipped, then "Offline" message](https://forum.mautic.org/t/unzipped-then-offline-message/6694)
**Author:** [@paulisystems](https://forum.mautic.org/u/paulisystems)\ **Replies:** 5\ **Last updated:** [November 29, 2016, 9:15pm UTC](https://forum.mautic.org/t/unzipped-then-offline-message/6694 "2016-11-29T21:15:35Z")
There is a lack of documentation on the install process. I was following these directions “and then navigate to that location in your browser. You will find Mautic has a very easy to follow on-screen installation proce… --- ## [Schedule campaign event - translation bug in timeline](https://forum.mautic.org/t/schedule-campaign-event-translation-bug-in-timeline/6263)
**Author:** [@Igrukhe](https://forum.mautic.org/u/Igrukhe)\ **Replies:** 1\ **Last updated:** [November 29, 2016, 1:42pm UTC](https://forum.mautic.org/t/schedule-campaign-event-translation-bug-in-timeline/6263 "2016-11-29T13:42:44Z")
Hello, i created a campaign and start some testing in Mautic 2.2.1 release. when an event is schedule and i try to view the contact page i got an error 500 : Code: /home/html/vendor/symfony/translation/Trans… --- ## [Allowed memory size of 134217728 bytes exhausted](https://forum.mautic.org/t/allowed-memory-size-of-134217728-bytes-exhausted/6686)
**Author:** [@angelosmith](https://forum.mautic.org/u/angelosmith)\ **Replies:** 1\ **Last updated:** [November 29, 2016, 8:18am UTC](https://forum.mautic.org/t/allowed-memory-size-of-134217728-bytes-exhausted/6686 "2016-11-29T08:18:19Z")
Hi - I am trying to copy and paste my landing page code from mautic 1.4.1 to mautic 2.1.1. However, i have scripts that somehow resulted to mautic to crash/hang. I refreshed my page, then go back to landin… --- ## [Reminder Emails in Campaigns](https://forum.mautic.org/t/reminder-emails-in-campaigns/4254)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 5\ **Last updated:** [November 29, 2016, 1:17am UTC](https://forum.mautic.org/t/reminder-emails-in-campaigns/4254 "2016-11-29T01:17:45Z")
Hi, I have a campaign that sends an email with a link to a form for the contact to submit. When they have submitted the form, my campaign triggers their next email etc. After 3 days, if the contact does not submit … --- ## [2.2.1 An error occurred while attempting to create the admin user](https://forum.mautic.org/t/2-2-1-an-error-occurred-while-attempting-to-create-the-admin-user/6681)
**Author:** [@jgreen](https://forum.mautic.org/u/jgreen)\ **Replies:** 1\ **Last updated:** [November 28, 2016, 9:34pm UTC](https://forum.mautic.org/t/2-2-1-an-error-occurred-while-attempting-to-create-the-admin-user/6681 "2016-11-28T21:34:22Z")
having a issue with a new installation of 2.2.1 “An error occurred while attempting to create the admin user: Entity of type ‘MauticUserBundleEntityRole’ for IDs id(1) was not found” any idea where to start? I h… --- ## [How To Install Mautic on a Shared Host](https://forum.mautic.org/t/how-to-install-mautic-on-a-shared-host/2036)
**Author:** [@jtrigsby](https://forum.mautic.org/u/jtrigsby)\ **Replies:** 13\ **Last updated:** [November 28, 2016, 5:18pm UTC](https://forum.mautic.org/t/how-to-install-mautic-on-a-shared-host/2036 "2016-11-28T17:18:07Z")
So I’m sure there’s a better than 50/50 chance that I’m overlooking it… or something… but I can’t figure out how to install Mautic on my shared hosting account at HostGator. I only have access to cPanel so I’m not r… --- ## [Overview of several websites](https://forum.mautic.org/t/overview-of-several-websites/6679)
**Author:** [@Elles](https://forum.mautic.org/u/Elles)\ **Replies:** 1\ **Last updated:** [November 28, 2016, 1:42pm UTC](https://forum.mautic.org/t/overview-of-several-websites/6679 "2016-11-28T13:42:22Z")
I linked several websites to my mautic. Is it possible to filter them in an overview in the list of contacts? Of course when they’re still anonymous. Now they are all in one overview and I have to open the contact to s… --- ## [Joomla Plugin - mtracking.gif in source?](https://forum.mautic.org/t/joomla-plugin-mtracking-gif-in-source/6675)
**Author:** [@derekrayburn](https://forum.mautic.org/u/derekrayburn)\ **Replies:** 2\ **Last updated:** [November 28, 2016, 7:19am UTC](https://forum.mautic.org/t/joomla-plugin-mtracking-gif-in-source/6675 "2016-11-28T07:19:07Z")
Mautic Joomla Plugin installed on Joomla 3.6.4 site. When I look at the source code of a page (with jdoc:include component) I can see the javascript but I do not see the mtracking.gif file. However, when I inspect … --- ## [Joomla Plugin - Users to Leads](https://forum.mautic.org/t/joomla-plugin-users-to-leads/6677)
**Author:** [@derekrayburn](https://forum.mautic.org/u/derekrayburn)\ **Replies:** 2\ **Last updated:** [November 27, 2016, 9:07am UTC](https://forum.mautic.org/t/joomla-plugin-users-to-leads/6677 "2016-11-27T09:07:13Z")
I followed this video as well as researched many threads with similar issues: https://www.youtube.com/watch?v=2EZ7nTW5CdE I was very careful to create my credentials in the proper way and proper order as well as sa… --- ## [Bug Alert: Company Name Won't Stick](https://forum.mautic.org/t/bug-alert-company-name-wont-stick/6659)
**Author:** [@imautic](https://forum.mautic.org/u/imautic)\ **Replies:** 2\ **Last updated:** [November 27, 2016, 4:59am UTC](https://forum.mautic.org/t/bug-alert-company-name-wont-stick/6659 "2016-11-27T04:59:21Z")
I am on self-hosted Mautic V2.2.1 When manually creating a contact, everything else works except for Company name. As soon as I hit “apply”, the company name would disappear from the field. Has anybody else experi… --- ## [Configuration - Mail Settings](https://forum.mautic.org/t/configuration-mail-settings/2003)
**Author:** [@slawek.kow](https://forum.mautic.org/u/slawek.kow)\ **Replies:** 10\ **Last updated:** [November 27, 2016, 4:57am UTC](https://forum.mautic.org/t/configuration-mail-settings/2003 "2016-11-27T04:57:55Z")
It seems as though there was no saved password for the SMTP server. I configure your own SMTP server. I do “test connection” and everything is OK. I send a test email and also is OK. Saving settings. I send an … --- ## [Joomla Plugin - TOAuth2 or Not TOAuth2 that is the question...](https://forum.mautic.org/t/joomla-plugin-toauth2-or-not-toauth2-that-is-the-question/6676)
**Author:** [@derekrayburn](https://forum.mautic.org/u/derekrayburn)\ **Replies:** 1\ **Last updated:** [November 27, 2016, 1:09am UTC](https://forum.mautic.org/t/joomla-plugin-toauth2-or-not-toauth2-that-is-the-question/6676 "2016-11-27T01:09:37Z")
All the threads I have read and all the research I have done tells me that when authenticating the Joomla Plugin to my Mautic install that I should simply use OAuth2 and all of my tests and attempts to get OAuth1 to work… --- ## [Restrict users data, campaign, landing pages etc](https://forum.mautic.org/t/restrict-users-data-campaign-landing-pages-etc/6673)
**Author:** [@ehsaansvp](https://forum.mautic.org/u/ehsaansvp)\ **Replies:** 1\ **Last updated:** [November 26, 2016, 11:45pm UTC](https://forum.mautic.org/t/restrict-users-data-campaign-landing-pages-etc/6673 "2016-11-26T23:45:42Z")
New to Mautic. first I would like to thank the open source community here in Mautic for doing an wonderful job, appreciate you support and work you do. I have one question. Is there way or in future to allow users t… --- ## [IP Lookup not saving to Contact](https://forum.mautic.org/t/ip-lookup-not-saving-to-contact/6634)
**Author:** [@camerond](https://forum.mautic.org/u/camerond)\ **Replies:** 4\ **Last updated:** [November 26, 2016, 8:05pm UTC](https://forum.mautic.org/t/ip-lookup-not-saving-to-contact/6634 "2016-11-26T20:05:31Z")
Hi all, My IP lookup picks up the locations of anonymous Leads, but the Country does’t get saved to the Contact upon form fill. I’ve tried a couple of IP lookup services - Any ideas? Thanks in advance, Cam… --- ## [Performance with High Traffic Site](https://forum.mautic.org/t/performance-with-high-traffic-site/2137)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 5\ **Last updated:** [November 26, 2016, 7:15am UTC](https://forum.mautic.org/t/performance-with-high-traffic-site/2137 "2016-11-26T07:15:27Z")
I have a site that gets about a million visitors a month and 6 million page views. I am thinking about linking it with Mautic. I am running a load balanced configuration, with a standalone DB server. I can’t put maut… --- ## [Links in email say localhost](https://forum.mautic.org/t/links-in-email-say-localhost/6670)
**Author:** [@coolspot](https://forum.mautic.org/u/coolspot)\ **Replies:** 1\ **Last updated:** [November 26, 2016, 2:40am UTC](https://forum.mautic.org/t/links-in-email-say-localhost/6670 "2016-11-26T02:40:18Z")
Hi all New to using Mautic, Hope you can help. All links that I put into my email body’s are correct (http://www.example.com) but when the email is sent it say’s http://local host 564564(some string) Can anyo… [Previous page](https://forum.mautic.org/c/support/8.md?page=251) [Next page](https://forum.mautic.org/c/support/8.md?page=253)