# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=253 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 254 --- ## [Cronjob problem](https://forum.mautic.org/t/cronjob-problem/6669)
**Author:** [@coolspot](https://forum.mautic.org/u/coolspot)\ **Replies:** 1\ **Last updated:** [November 26, 2016, 1:53am UTC](https://forum.mautic.org/t/cronjob-problem/6669 "2016-11-26T01:53:26Z")
Loving Mautic guys! I am running the following cronjobs for my installation but they don’t always execute (unless reboot server/stop and start crons/restart or some like): It’s using ubuntu 16.07 + php7 0,15,… --- ## [Error on API Tester](https://forum.mautic.org/t/error-on-api-tester/6667)
**Author:** [@denismc2](https://forum.mautic.org/u/denismc2)\ **Replies:** 1\ **Last updated:** [November 25, 2016, 3:19pm UTC](https://forum.mautic.org/t/error-on-api-tester/6667 "2016-11-25T15:19:11Z")
I have a server with Mautic and I want to use the REST API without browser confirmation. So I download the API Tester from https://github.com/mautic/api-library/archive/master.zip to generate an OAuth1a access token that… --- ## [Identified Contacts not UPdating](https://forum.mautic.org/t/identified-contacts-not-updating/6666)
**Author:** [@anil.kumar](https://forum.mautic.org/u/anil.kumar)\ **Replies:** 1\ **Last updated:** [November 25, 2016, 1:02pm UTC](https://forum.mautic.org/t/identified-contacts-not-updating/6666 "2016-11-25T13:02:57Z")
Dear All, Recently installed Mautic, but somehow i am not able to see Identified contact entries. And also there is huge difference in Google analytic sessions and all contact entries by Mautic. Kindly help. My… --- ## [Using the API to add/update leads](https://forum.mautic.org/t/using-the-api-to-add-update-leads/3605)
**Author:** [@justlevine](https://forum.mautic.org/u/justlevine)\ **Replies:** 10\ **Last updated:** [November 24, 2016, 8:10pm UTC](https://forum.mautic.org/t/using-the-api-to-add-update-leads/3605 "2016-11-24T20:10:10Z")
Hey all, Im trying to create a GravityForms plugin to add/update leads in Mautic, but I’m having trouble understanding the API (note: I’m pretty new to coding with PHP so please go easy on me!). Would love getting… --- ## [Duplicate Leads + List Updates](https://forum.mautic.org/t/duplicate-leads-list-updates/4829)
**Author:** [@pcantellow](https://forum.mautic.org/u/pcantellow)\ **Replies:** 12\ **Last updated:** [November 24, 2016, 7:04pm UTC](https://forum.mautic.org/t/duplicate-leads-list-updates/4829 "2016-11-24T19:04:15Z")
Hello, Just two quick questions for today I’m worried about duplicate leads because Mautic currently allows me to create duplicate leads with the same email. Once a lead has been placed into Mautic due a trig… --- ## [Mautic seems to schedule and re-schedule emails instead of sending them](https://forum.mautic.org/t/mautic-seems-to-schedule-and-re-schedule-emails-instead-of-sending-them/6654)
**Author:** [@Jergas](https://forum.mautic.org/u/Jergas)\ **Replies:** 1\ **Last updated:** [November 24, 2016, 12:04pm UTC](https://forum.mautic.org/t/mautic-seems-to-schedule-and-re-schedule-emails-instead-of-sending-them/6654 "2016-11-24T12:04:30Z")
Hi, I’m using Mautic for some time now and I think it is great. Last week something happened - I don’t now what - that made Mautic start scheduling emails instead of sending them. I don’t know if am I doing som… --- ## [Reports using "contact" data not working.](https://forum.mautic.org/t/reports-using-contact-data-not-working/6651)
**Author:** [@Sammoore1](https://forum.mautic.org/u/Sammoore1)\ **Replies:** 1\ **Last updated:** [November 24, 2016, 10:48am UTC](https://forum.mautic.org/t/reports-using-contact-data-not-working/6651 "2016-11-24T10:48:33Z")
Hi I’m currently having a problem with reports. Even something as simple as creating a report for “all contacts” using the all contact segment is returning only 5 contacts. 48 hours ago this was working, there was… --- ## [Mautic API for Core Java](https://forum.mautic.org/t/mautic-api-for-core-java/3110)
**Author:** [@abhimanyu](https://forum.mautic.org/u/abhimanyu)\ **Replies:** 4\ **Last updated:** [November 24, 2016, 1:48am UTC](https://forum.mautic.org/t/mautic-api-for-core-java/3110 "2016-11-24T01:48:40Z")
Can Mautic have any Java Library??? How can i use Mautic API through my Java Application??? or how can I Integrate my java application with mautic. --- ## [Some General Support Questions?](https://forum.mautic.org/t/some-general-support-questions/6649)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 1\ **Last updated:** [November 23, 2016, 8:26pm UTC](https://forum.mautic.org/t/some-general-support-questions/6649 "2016-11-23T20:26:43Z")
Hi, 1. I sent a “Segment” email to myself and I received it successfully, now I’m testing this email again but I can’t send it to myself because now it says “There are no pending contacts” but I still belong to the … --- ## [Contacts are not added to a business](https://forum.mautic.org/t/contacts-are-not-added-to-a-business/6646)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 1\ **Last updated:** [November 23, 2016, 5:03pm UTC](https://forum.mautic.org/t/contacts-are-not-added-to-a-business/6646 "2016-11-23T17:03:55Z")
Sirs, good afternoon. I would like everyone’s support on the following question: I tested here but I can not make people who enter a form to be added to a company according to the attached screens. The maltic is no… --- ## [Can't upload images into email](https://forum.mautic.org/t/cant-upload-images-into-email/5412)
**Author:** [@ethanzinho](https://forum.mautic.org/u/ethanzinho)\ **Replies:** 9\ **Last updated:** [November 23, 2016, 4:52pm UTC](https://forum.mautic.org/t/cant-upload-images-into-email/5412 "2016-11-23T16:52:21Z")
Every time I try to upload an image into Mautic I get the same error (see image). I’ve tried different sizes of images, different emails, and always the same. Any ideas?? http://imgur.com/a/PEyVu --- ## [Filter first word enter first name field](https://forum.mautic.org/t/filter-first-word-enter-first-name-field/6633)
**Author:** [@andersonojope](https://forum.mautic.org/u/andersonojope)\ **Replies:** 1\ **Last updated:** [November 23, 2016, 4:15pm UTC](https://forum.mautic.org/t/filter-first-word-enter-first-name-field/6633 "2016-11-23T16:15:52Z")
Hello! In the forms I do not use the first name and last name fields, I only use a field that I call the name. It turns out that some people end up putting the first and last name or even the full name in this … --- ## [handle newsletters](https://forum.mautic.org/t/handle-newsletters/6637)
**Author:** [@McDuck4](https://forum.mautic.org/u/McDuck4)\ **Replies:** 2\ **Last updated:** [November 23, 2016, 1:22pm UTC](https://forum.mautic.org/t/handle-newsletters/6637 "2016-11-23T13:22:33Z")
Hello. I am a little bit in doubt of something. Lets say a company has 10.000 persons there is receiving a newsletter. At the moment the company are using mailchimp to handle those newsletters. Could Mautic tak… --- ## [net::ERR\_EMPTY\_RESPONSE](https://forum.mautic.org/t/net-err-empty-response/6640)
**Author:** [@jeffreyotten](https://forum.mautic.org/u/jeffreyotten)\ **Replies:** 1\ **Last updated:** [November 23, 2016, 1:18pm UTC](https://forum.mautic.org/t/net-err-empty-response/6640 "2016-11-23T13:18:41Z")
In the console I’m getting a error. What does this mean? Code: mtc.js:6 OPTIONS https://mautic.goedboerenindestad.nl/mtc net::ERR\_EMPTY\_RESPONSE MauticJS.makeCORSRequest @ mtc.js:6 MauticJS.getTrackedContact @ mtc.js:6… --- ## [Connect multiple social media accounts in Mautic](https://forum.mautic.org/t/connect-multiple-social-media-accounts-in-mautic/6636)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 1\ **Last updated:** [November 23, 2016, 1:51am UTC](https://forum.mautic.org/t/connect-multiple-social-media-accounts-in-mautic/6636 "2016-11-23T01:51:48Z")
Hi everyone, I am wondering if one instance of Mautic can connect to multiple social media accounts, i.e. adding 3 different Facebook/Twitter accounts via Plugin? Many thanks for your help. --- ## [How Do You Edit the Default Email Theme?](https://forum.mautic.org/t/how-do-you-edit-the-default-email-theme/6606)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 5\ **Last updated:** [November 23, 2016, 12:45am UTC](https://forum.mautic.org/t/how-do-you-edit-the-default-email-theme/6606 "2016-11-23T00:45:32Z")
I want to add my logo at the top and also add some links at the bottom of one of the mautic email themes, but I don’t know how to do this. With reference to: https://www.mautic.org/docs/en/themes/customize\_themes.ht… --- ## [How do I add a particular contact to a segment manually?](https://forum.mautic.org/t/how-do-i-add-a-particular-contact-to-a-segment-manually/6396)
**Author:** [@anirudhmaddy](https://forum.mautic.org/u/anirudhmaddy)\ **Replies:** 6\ **Last updated:** [November 22, 2016, 4:00pm UTC](https://forum.mautic.org/t/how-do-i-add-a-particular-contact-to-a-segment-manually/6396 "2016-11-22T16:00:14Z")
I added a contact. How do I add the contact to a segment manually? --- ## [Chat Plugin Whats for?](https://forum.mautic.org/t/chat-plugin-whats-for/4144)
**Author:** [@morenofede](https://forum.mautic.org/u/morenofede)\ **Replies:** 3\ **Last updated:** [November 22, 2016, 7:14am UTC](https://forum.mautic.org/t/chat-plugin-whats-for/4144 "2016-11-22T07:14:30Z")
Hi! I found a development in github called “Mautic-Chat” https://github.com/mautic/mautic-chat. Does anyone knows what is that for? Kind regards Federico --- ## [Cron job on Mautic/Bitnami/Digital Ocean](https://forum.mautic.org/t/cron-job-on-mautic-bitnami-digital-ocean/5873)
**Author:** [@JeroenJeremy](https://forum.mautic.org/u/JeroenJeremy)\ **Replies:** 4\ **Last updated:** [November 22, 2016, 1:50am UTC](https://forum.mautic.org/t/cron-job-on-mautic-bitnami-digital-ocean/5873 "2016-11-22T01:50:56Z")
First of all, thanks to all for a good job at putting Mautic out there! I installed Mautic last week through Bitnami/Digital Ocean. The advantage is that I had it up and running in no time, but now I find myself withou… --- ## [Fatal error: Interface "ChoiceListFactoryInterface" not found](https://forum.mautic.org/t/fatal-error-interface-choicelistfactoryinterface-not-found/6619)
**Author:** [@mark77](https://forum.mautic.org/u/mark77)\ **Replies:** 1\ **Last updated:** [November 22, 2016, 1:23am UTC](https://forum.mautic.org/t/fatal-error-interface-choicelistfactoryinterface-not-found/6619 "2016-11-22T01:23:21Z")
Hi, I installed version 2.2.1 and during the installation process, in the step after “Database Setup”, I get the following message: Fatal error: Interface ‘SymfonyComponentFormChoiceListFactoryChoiceListFactory… --- ## [Mautic OAuth 2 Error connecting to messageresponse](https://forum.mautic.org/t/mautic-oauth-2-error-connecting-to-messageresponse/6615)
**Author:** [@qwertyyy112](https://forum.mautic.org/u/qwertyyy112)\ **Replies:** 1\ **Last updated:** [November 21, 2016, 9:06pm UTC](https://forum.mautic.org/t/mautic-oauth-2-error-connecting-to-messageresponse/6615 "2016-11-21T21:06:44Z")
Hi, I try to integrate my messageresponse soft to mautic, but it seems impossible to connect smoothly without errors Here are other leads with the same problem like me: https://www.mautic.org/community/index.php/53… --- ## [Mautic OAuth 2 Error connecting to messageresponse](https://forum.mautic.org/t/mautic-oauth-2-error-connecting-to-messageresponse/6614)
**Author:** [@qwertyyy112](https://forum.mautic.org/u/qwertyyy112)\ **Replies:** 1\ **Last updated:** [November 21, 2016, 9:01pm UTC](https://forum.mautic.org/t/mautic-oauth-2-error-connecting-to-messageresponse/6614 "2016-11-21T21:01:07Z")
Hi, I try to integrate my messageresponse soft to mautic, but it seems impossible to connect smoothly without errors Here are other leads with the same problem like me: https://www.mautic.org/community/index.php/53… --- ## [{sharebuttons} on 3rd party website](https://forum.mautic.org/t/sharebuttons-on-3rd-party-website/6613)
**Author:** [@jeffreyotten](https://forum.mautic.org/u/jeffreyotten)\ **Replies:** 1\ **Last updated:** [November 21, 2016, 8:35pm UTC](https://forum.mautic.org/t/sharebuttons-on-3rd-party-website/6613 "2016-11-21T20:35:37Z")
Hello, I’m new to Mautic and I have a question about the social integration and {sharebuttons}. If I understand correctly I need to have {sharebuttons} on a landingpage to get extra information (https://www.mautic.o… --- ## [Manually Added Contacts Not Triggering Initial Emails?](https://forum.mautic.org/t/manually-added-contacts-not-triggering-initial-emails/6594)
**Author:** [@GTC1187](https://forum.mautic.org/u/GTC1187)\ **Replies:** 1\ **Last updated:** [November 21, 2016, 7:08pm UTC](https://forum.mautic.org/t/manually-added-contacts-not-triggering-initial-emails/6594 "2016-11-21T19:08:07Z")
Hi, I’m new to Mautic but I love it so far! My only problem is that I set up a segment-based drip campaign and when I manually add a contact to the segment/campaign the initial email (which is set to send immediat… --- ## ["The site is currently offline due to encountering an error" during install?](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-during-install/6609)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 1\ **Last updated:** [November 21, 2016, 3:14pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-during-install/6609 "2016-11-21T15:14:34Z")
Hi, I checked my server logs but I don’t see any information regarding what is causing this error. Are there specific folders that need to have “write” access for the install? Also, I was going to try to m… --- ## [Failed to load resource: the server responded with a status of 403 (Forbidden)](https://forum.mautic.org/t/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/2204)
**Author:** [@Lukas](https://forum.mautic.org/u/Lukas)\ **Replies:** 7\ **Last updated:** [November 21, 2016, 9:58am UTC](https://forum.mautic.org/t/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/2204 "2016-11-21T09:58:29Z")
Hi, I installed Mautic and must write that it is an amazing piece of marketing software But 2 days after selfhosted instalation (http://m.redring.cz), I have a problem with missing icons in app and loading javascrip… --- ## [What is difference between batch and queue?](https://forum.mautic.org/t/what-is-difference-between-batch-and-queue/6603)
**Author:** [@qvplite](https://forum.mautic.org/u/qvplite)\ **Replies:** 1\ **Last updated:** [November 21, 2016, 12:28am UTC](https://forum.mautic.org/t/what-is-difference-between-batch-and-queue/6603 "2016-11-21T00:28:03Z")
What’s the difference between email batch vs. queue? How do the two interact? --- ## [UTM codes to forms](https://forum.mautic.org/t/utm-codes-to-forms/6602)
**Author:** [@lsoldado](https://forum.mautic.org/u/lsoldado)\ **Replies:** 1\ **Last updated:** [November 20, 2016, 11:16pm UTC](https://forum.mautic.org/t/utm-codes-to-forms/6602 "2016-11-20T23:16:43Z")
I know it is possible to add UTM record do contact, but it is possible to add automatic a UTM record to a form field? (form faster report) Or i need to add some javascript like this: https://github.com/medius/utm\_fo… --- ## [api with python](https://forum.mautic.org/t/api-with-python/6600)
**Author:** [@pra123](https://forum.mautic.org/u/pra123)\ **Replies:** 1\ **Last updated:** [November 20, 2016, 7:48pm UTC](https://forum.mautic.org/t/api-with-python/6600 "2016-11-20T19:48:35Z")
Dear Chad, Did you implemented api through python ? If yes can u let me know the way to call for the tokens ? whats the url to request for access tokens ? thank you in advance for the help. --- ## [api with python](https://forum.mautic.org/t/api-with-python/6597)
**Author:** [@pra123](https://forum.mautic.org/u/pra123)\ **Replies:** 1\ **Last updated:** [November 20, 2016, 7:47pm UTC](https://forum.mautic.org/t/api-with-python/6597 "2016-11-20T19:47:11Z")
Dear Chad, Did you implemented api through python ? If yes can u let me know the way to call for the tokens ? whats the url to request for access tokens ? thank you in advance for the help. [Previous page](https://forum.mautic.org/c/support/8.md?page=252) [Next page](https://forum.mautic.org/c/support/8.md?page=254)