# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=254 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 255 --- ## [api with python](https://forum.mautic.org/t/api-with-python/6596)
**Author:** [@pra123](https://forum.mautic.org/u/pra123)\ **Replies:** 1\ **Last updated:** [November 20, 2016, 7:42pm UTC](https://forum.mautic.org/t/api-with-python/6596 "2016-11-20T19:42:11Z")
Dear Chad, Did you implemented api through python ? If yes can u let me know the way to call for the tokens ? whats the url to request for access tokens ? thank you in advance for the help. --- ## [Installation Error With Specific Steps and Troubleshooting](https://forum.mautic.org/t/installation-error-with-specific-steps-and-troubleshooting/6593)
**Author:** [@ddoonie](https://forum.mautic.org/u/ddoonie)\ **Replies:** 2\ **Last updated:** [November 20, 2016, 7:41pm UTC](https://forum.mautic.org/t/installation-error-with-specific-steps-and-troubleshooting/6593 "2016-11-20T19:41:11Z")
Good day all. I’m excited to get started with Mautic, but ran into my first hurdle. I attempted searching the forums for similar issues, but the solutions I found were not working for me. Please bare with me as I’m new t… --- ## [Mautic widgets are not loading, other functions also slow](https://forum.mautic.org/t/mautic-widgets-are-not-loading-other-functions-also-slow/6540)
**Author:** [@DutchAlfred](https://forum.mautic.org/u/DutchAlfred)\ **Replies:** 4\ **Last updated:** [November 20, 2016, 11:04am UTC](https://forum.mautic.org/t/mautic-widgets-are-not-loading-other-functions-also-slow/6540 "2016-11-20T11:04:27Z")
I have set up a Mautic installation on siteground.com. At first everything worked fine, later I got problems with working with Mautic: When loading a page the blue revolving ‘we are still loading’ line didn’t disappea… --- ## [Contact Errors ...](https://forum.mautic.org/t/contact-errors/6591)
**Author:** [@Lindum3](https://forum.mautic.org/u/Lindum3)\ **Replies:** 1\ **Last updated:** [November 19, 2016, 11:32pm UTC](https://forum.mautic.org/t/contact-errors/6591 "2016-11-19T23:32:52Z")
I’m new to Mautic and am trying to import a test contact list of three names. I get the error: (#2) State: This value is not valid. Country: This value is not valid. (#3) State: This value is not valid. C… --- ## [emails not sending](https://forum.mautic.org/t/emails-not-sending/6590)
**Author:** [@Clayton\_B](https://forum.mautic.org/u/Clayton_B)\ **Replies:** 1\ **Last updated:** [November 19, 2016, 5:45pm UTC](https://forum.mautic.org/t/emails-not-sending/6590 "2016-11-19T17:45:11Z")
I am on the hosted site to try it out before investing a lot of time setting it up on my server. Simple campaign: Add 159 contacts to Segment ‘A’ Start a Campaign that simply sends a small text email to everyone in… --- ## [Booted off the Forum](https://forum.mautic.org/t/booted-off-the-forum/6589)
**Author:** [@Clayton\_B](https://forum.mautic.org/u/Clayton_B)\ **Replies:** 1\ **Last updated:** [November 19, 2016, 5:26pm UTC](https://forum.mautic.org/t/booted-off-the-forum/6589 "2016-11-19T17:26:33Z")
booted off the forum my account was suspended by someone who apparently then deleted their account??? So now I cannot use that account and nowhere to go to get it reinstated. --- ## [Class PDO Not Found](https://forum.mautic.org/t/class-pdo-not-found/6587)
**Author:** [@chuckwilliams10](https://forum.mautic.org/u/chuckwilliams10)\ **Replies:** 1\ **Last updated:** [November 19, 2016, 4:56pm UTC](https://forum.mautic.org/t/class-pdo-not-found/6587 "2016-11-19T16:56:06Z")
Issue with cron jobs…see my errors below: PHP Fatal error: Class PDO not found in /home/admin/public\_html/cwmarketing.co/vendor/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php on line 172 \[SymfonyComponentDeb… --- ## [Stages? Points?](https://forum.mautic.org/t/stages-points/6585)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 1\ **Last updated:** [November 19, 2016, 3:55am UTC](https://forum.mautic.org/t/stages-points/6585 "2016-11-19T03:55:39Z")
What’s the difference, can anyone help with a use-case for stages? I 'm using points, why would I also use stages, doesn’t that give me conflicting information about a contact, and create more overhead for having to adj… --- ## [Salesforce Fetchleads Cron Error](https://forum.mautic.org/t/salesforce-fetchleads-cron-error/6584)
**Author:** [@mike-accentdm](https://forum.mautic.org/u/mike-accentdm)\ **Replies:** 2\ **Last updated:** [November 19, 2016, 1:55am UTC](https://forum.mautic.org/t/salesforce-fetchleads-cron-error/6584 "2016-11-19T01:55:49Z")
I have Salesforce integration set up and authenticated successfully and set up teh cron job with the arguments: mautic:integration:fetchleads --integration=Salesforce --time-interval=“15 minutes” When I try and r… --- ## [Schedule List Emails](https://forum.mautic.org/t/schedule-list-emails/6581)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 2\ **Last updated:** [November 18, 2016, 9:51pm UTC](https://forum.mautic.org/t/schedule-list-emails/6581 "2016-11-18T21:51:06Z")
Hi, I googled a bit and only found a solution that requires using the command line for this - I want to schedule list emails. Not campaign emails, I know those can be scheduled. But for upcoming Black Friday promoti… --- ## [API Company not documented?](https://forum.mautic.org/t/api-company-not-documented/6575)
**Author:** [@TachYons](https://forum.mautic.org/u/TachYons)\ **Replies:** 1\ **Last updated:** [November 18, 2016, 1:04pm UTC](https://forum.mautic.org/t/api-company-not-documented/6575 "2016-11-18T13:04:23Z")
Account based marketing is a big new feature within Mautic. We use a tool to identify companies which works very well and have asked the manufacturer to look into the possibility to connect it with Mautic through API. Se… --- ## [Segment for inactive people?](https://forum.mautic.org/t/segment-for-inactive-people/6572)
**Author:** [@Nizzlay](https://forum.mautic.org/u/Nizzlay)\ **Replies:** 1\ **Last updated:** [November 18, 2016, 11:46am UTC](https://forum.mautic.org/t/segment-for-inactive-people/6572 "2016-11-18T11:46:57Z")
I was trying to create a segment for inactive people. Like so: Since I’ve set up that people will get 5 points if they open an email, this works. BUT! Is there any way I could set a relative date? Lik… --- ## [Undefined index: Id on push to Salesforce](https://forum.mautic.org/t/undefined-index-id-on-push-to-salesforce/6570)
**Author:** [@arne](https://forum.mautic.org/u/arne)\ **Replies:** 1\ **Last updated:** [November 17, 2016, 7:23pm UTC](https://forum.mautic.org/t/undefined-index-id-on-push-to-salesforce/6570 "2016-11-17T19:23:34Z")
Hi there, I get the following error once I push a lead to Salesforce: \[2016-11-17 19:50:55\] mautic.NOTICE: PHP Notice: Undefined index: Id - in file /home/kunstgras/domains/mautic.localhost.nl/public\_html/plugi… --- ## [List of all my contacts?](https://forum.mautic.org/t/list-of-all-my-contacts/6542)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 4\ **Last updated:** [November 17, 2016, 5:46pm UTC](https://forum.mautic.org/t/list-of-all-my-contacts/6542 "2016-11-17T17:46:12Z")
Hi, searched around but couldn’t find the answer. How do I create a leads list that includes ALL my subscribers and is always updated when someone new signs up? I went into the list section and created one with… --- ## [Contacts Editing](https://forum.mautic.org/t/contacts-editing/6569)
**Author:** [@bamya](https://forum.mautic.org/u/bamya)\ **Replies:** 1\ **Last updated:** [November 17, 2016, 5:20pm UTC](https://forum.mautic.org/t/contacts-editing/6569 "2016-11-17T17:20:14Z")
Hello everyone, I am new to Mautic. I have a running installation on my rackspace server that was working very well, but now all of the sudden I am unable to edit contacts. When I click on the edit button, nothing happen… --- ## [Mautic emails not tracking](https://forum.mautic.org/t/mautic-emails-not-tracking/6539)
**Author:** [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Replies:** 4\ **Last updated:** [November 17, 2016, 9:33am UTC](https://forum.mautic.org/t/mautic-emails-not-tracking/6539 "2016-11-17T09:33:35Z")
Hello, Mautic emails not tracking and website url not opening. Any ideas what the problem is? I’m using MS365 self hosted service --- ## [Problems viewing an email in browser](https://forum.mautic.org/t/problems-viewing-an-email-in-browser/6566)
**Author:** [@tapp](https://forum.mautic.org/u/tapp)\ **Replies:** 2\ **Last updated:** [November 17, 2016, 9:07am UTC](https://forum.mautic.org/t/problems-viewing-an-email-in-browser/6566 "2016-11-17T09:07:12Z")
Hi!, We’re using mautic v2.2.2-dev on a self-hosted server, and are having an issue when sending emails to contacts: If you click on the ‘View this email in your browser’ link at the bottom of the email, you get t… --- ## [Setting Cron Jobs with cron-job.org](https://forum.mautic.org/t/setting-cron-jobs-with-cron-job-org/6160)
**Author:** [@Jim2564](https://forum.mautic.org/u/Jim2564)\ **Replies:** 4\ **Last updated:** [November 17, 2016, 8:09am UTC](https://forum.mautic.org/t/setting-cron-jobs-with-cron-job-org/6160 "2016-11-17T08:09:20Z")
Hi, I’m new to Mautic and just installed it. I uploaded the script, installed it, setup Amazon SES… and the last thing I have to setup is the Cron Job. Since I’m on shared hosting, I’m going to use an external cron j… --- ## [Theme styling and bootstrap](https://forum.mautic.org/t/theme-styling-and-bootstrap/6563)
**Author:** [@digitalsmithy](https://forum.mautic.org/u/digitalsmithy)\ **Replies:** 1\ **Last updated:** [November 16, 2016, 11:22pm UTC](https://forum.mautic.org/t/theme-styling-and-bootstrap/6563 "2016-11-16T23:22:26Z")
I’m testing Mautic for a client who asked me to create landing pages. I did - in bootstrap as originally requested, then they said ‘Mautic’. So I’ve been using Mautic for a couple of hours trying to recreate them. I coul… --- ## [sent by field](https://forum.mautic.org/t/sent-by-field/6562)
**Author:** [@krasnivi](https://forum.mautic.org/u/krasnivi)\ **Replies:** 1\ **Last updated:** [November 16, 2016, 5:47pm UTC](https://forum.mautic.org/t/sent-by-field/6562 "2016-11-16T17:47:15Z")
Hi, how can i disable “sent by \[name\]” which is on every email that customer receive? I added a link to a screenshot link text --- ## [Update contact info link](https://forum.mautic.org/t/update-contact-info-link/6555)
**Author:** [@trafiko](https://forum.mautic.org/u/trafiko)\ **Replies:** 2\ **Last updated:** [November 16, 2016, 1:22pm UTC](https://forum.mautic.org/t/update-contact-info-link/6555 "2016-11-16T13:22:55Z")
Hello! I need to add to all my emails an “Update your info” link pointing to a form that include a contact’s attributes and that updates a Contact’s information upon submission. Some ESPs have this functionality, so I wa… --- ## [can't scroll the right sidebar in Chrome when using email builder and adding a button](https://forum.mautic.org/t/cant-scroll-the-right-sidebar-in-chrome-when-using-email-builder-and-adding-a-button/6559)
**Author:** [@iskanderul](https://forum.mautic.org/u/iskanderul)\ **Replies:** 1\ **Last updated:** [November 16, 2016, 9:53am UTC](https://forum.mautic.org/t/cant-scroll-the-right-sidebar-in-chrome-when-using-email-builder-and-adding-a-button/6559 "2016-11-16T09:53:49Z")
I can’t scroll in Chrome when using email builder and adding a button: Check video here: http://screencast.com/t/eCbXO2xXy Thank you --- ## [Performing Action #2 in a Campaign](https://forum.mautic.org/t/performing-action-2-in-a-campaign/6549)
**Author:** [@Nizzlay](https://forum.mautic.org/u/Nizzlay)\ **Replies:** 10\ **Last updated:** [November 15, 2016, 9:08pm UTC](https://forum.mautic.org/t/performing-action-2-in-a-campaign/6549 "2016-11-15T21:08:37Z")
Yesterday I made a new campaign, and got it to send the first email to about 3800 people. Today I wanted to expand upon that campaign, so I added another email to be sent 1 day later. Yet that 2nd email doesn’t se… --- ## [Webhook not getting data](https://forum.mautic.org/t/webhook-not-getting-data/4302)
**Author:** [@pramod](https://forum.mautic.org/u/pramod)\ **Replies:** 2\ **Last updated:** [November 15, 2016, 2:12pm UTC](https://forum.mautic.org/t/webhook-not-getting-data/4302 "2016-11-15T14:12:03Z")
Hello Team, I am configured mautic web hook and selected event as new contact . But i am not getting any data to provided webhook url, when new contect is created. Here is the sample code :- Code: $file = 'people.… --- ## [Optin Monster](https://forum.mautic.org/t/optin-monster/3070)
**Author:** [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Replies:** 4\ **Last updated:** [November 15, 2016, 2:10pm UTC](https://forum.mautic.org/t/optin-monster/3070 "2016-11-15T14:10:01Z")
I need to copy the Form HTML code to paste as custom HTML into Optin Monster app but the copied code mess the Optin Monster layout form up. So I need the coding lines just to capture the visitor’s name and e-mail. Anyone… --- ## [Reset password](https://forum.mautic.org/t/reset-password/1509)
**Author:** [@tristanbailey](https://forum.mautic.org/u/tristanbailey)\ **Replies:** 4\ **Last updated:** [November 15, 2016, 1:59pm UTC](https://forum.mautic.org/t/reset-password/1509 "2016-11-15T13:59:33Z")
Hi I have been setting up and running the current version of Mautic, but made the mistake of login out and have forgotten my password. I had been trying to test email, as it does not seem to be working on the server so… --- ## [Add new contacts through API](https://forum.mautic.org/t/add-new-contacts-through-api/6547)
**Author:** [@rahulw](https://forum.mautic.org/u/rahulw)\ **Replies:** 1\ **Last updated:** [November 15, 2016, 1:44pm UTC](https://forum.mautic.org/t/add-new-contacts-through-api/6547 "2016-11-15T13:44:28Z")
Hey All, I am trying to create new contacts using Mautic OAUTH 2 API. but I am getting error Code: This form should not contain extra fields. Previously it was working properly. Are they supporting create new contac… --- ## [Adding points](https://forum.mautic.org/t/adding-points/6504)
**Author:** [@Nizzlay](https://forum.mautic.org/u/Nizzlay)\ **Replies:** 3\ **Last updated:** [November 15, 2016, 9:52am UTC](https://forum.mautic.org/t/adding-points/6504 "2016-11-15T09:52:09Z")
I’m trying to figure out if this is by design, or a bug… I want to give people who visit my salespage +20 points. And then I saw this contact: She clearly has been to the salespage multiple times. Bu… --- ## [Joomla PLG\_MAUTIC\_ACCESS\_TOKEN\_NOT\_VALID](https://forum.mautic.org/t/joomla-plg-mautic-access-token-not-valid/6544)
**Author:** [@mymario](https://forum.mautic.org/u/mymario)\ **Replies:** 1\ **Last updated:** [November 15, 2016, 8:59am UTC](https://forum.mautic.org/t/joomla-plg-mautic-access-token-not-valid/6544 "2016-11-15T08:59:28Z")
I am not able to authorise the Joomla plugin to use Mautic API over OAuth2. Code: ERROR plg\_mautic PLG\_MAUTIC\_ACCESS\_TOKEN\_NOT\_VALID INFO plg\_mautic Authorize method called. When doing so I need to login to Mautic … --- ## [Forms not visible](https://forum.mautic.org/t/forms-not-visible/6543)
**Author:** [@pokermagic](https://forum.mautic.org/u/pokermagic)\ **Replies:** 1\ **Last updated:** [November 14, 2016, 8:02pm UTC](https://forum.mautic.org/t/forms-not-visible/6543 "2016-11-14T20:02:40Z")
Hi, I’m evaluating mautic and trying to get a sample form to work with Joomla CMS. I’ve installed Mautic on another server (AWS) and created the form. In Joomla i’ve also installed just a basic sample website (AWS… [Previous page](https://forum.mautic.org/c/support/8.md?page=253) [Next page](https://forum.mautic.org/c/support/8.md?page=255)