# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=255 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 256 --- ## [Forms not visible](https://forum.mautic.org/t/forms-not-visible/6543)
**Author:** [@pokermagic](https://forum.mautic.org/u/pokermagic)\ **Replies:** 1\ **Last updated:** [November 14, 2016, 8:02pm UTC](https://forum.mautic.org/t/forms-not-visible/6543 "2016-11-14T20:02:40Z")
Hi, I’m evaluating mautic and trying to get a sample form to work with Joomla CMS. I’ve installed Mautic on another server (AWS) and created the form. In Joomla i’ve also installed just a basic sample website (AWS… --- ## [A/B Testing Emails?](https://forum.mautic.org/t/a-b-testing-emails/6508)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 6\ **Last updated:** [November 14, 2016, 7:07pm UTC](https://forum.mautic.org/t/a-b-testing-emails/6508 "2016-11-14T19:07:23Z")
Hi, I’ve been reading on some websites that A/B testing emails is possible but I can’t find an option or tutorial on how to do that anywhere? Any tips on how to do that are much appreciated! thanks, Johannes --- ## [Mautic title](https://forum.mautic.org/t/mautic-title/6538)
**Author:** [@Frans](https://forum.mautic.org/u/Frans)\ **Replies:** 3\ **Last updated:** [November 14, 2016, 2:12pm UTC](https://forum.mautic.org/t/mautic-title/6538 "2016-11-14T14:12:48Z")
Hi Kleand.12 I read the problem with the Mautic header title and how you solved it. But… i’am still working on it and i just don’t know how to change these js files. I don’t have the experience to do this. Is it possib… --- ## [Mautic API keys](https://forum.mautic.org/t/mautic-api-keys/6533)
**Author:** [@avantdonald](https://forum.mautic.org/u/avantdonald)\ **Replies:** 3\ **Last updated:** [November 13, 2016, 3:24pm UTC](https://forum.mautic.org/t/mautic-api-keys/6533 "2016-11-13T15:24:14Z")
Anybody know where to find Mautic private and public keys? Installing WP Mautic Form Integrator and it’s asking for private and public Mautic keys…Someone on Mautic slack suggested I have to create them…Anybody know how… --- ## [PHP Errors](https://forum.mautic.org/t/php-errors/6536)
**Author:** [@bamya](https://forum.mautic.org/u/bamya)\ **Replies:** 1\ **Last updated:** [November 13, 2016, 2:48am UTC](https://forum.mautic.org/t/php-errors/6536 "2016-11-13T02:48:44Z")
I am no longer able to edit contacts. When I click on the edit button, it simply times out. I checked my logs and the below is what it says, \[12-Nov-2016 06:52:57 UTC\] PHP Fatal error: Allowed memory size of 2684354… --- ## [social media integration](https://forum.mautic.org/t/social-media-integration/6535)
**Author:** [@bamya](https://forum.mautic.org/u/bamya)\ **Replies:** 2\ **Last updated:** [November 13, 2016, 2:09am UTC](https://forum.mautic.org/t/social-media-integration/6535 "2016-11-13T02:09:12Z")
Hello Chris, are you able to provide a little guidance to me with the social media integration? I have done everything I see you suggested, but still nothing. Any assistance you can provide would be greatly appreciate… --- ## [Installation Issues Mautic 2.2.1](https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534)
**Author:** [@dnvie](https://forum.mautic.org/u/dnvie)\ **Replies:** 2\ **Last updated:** [November 12, 2016, 10:47pm UTC](https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534 "2016-11-12T22:47:44Z")
Hi, i’m having troubles installing the latest version of Mautic on a remote server. After entering the details for the Database i’m getting a white screen at step 1.1. No issues on a local installation. PHP … --- ## [SendGrid / Mautic Integration](https://forum.mautic.org/t/sendgrid-mautic-integration/6531)
**Author:** [@ftwebsolutions](https://forum.mautic.org/u/ftwebsolutions)\ **Replies:** 1\ **Last updated:** [November 12, 2016, 7:34pm UTC](https://forum.mautic.org/t/sendgrid-mautic-integration/6531 "2016-11-12T19:34:40Z")
Is the ability to send via SMTP a Paid Feature? The configuration settings are not visible. --- ## [Newbie authentication issue](https://forum.mautic.org/t/newbie-authentication-issue/3111)
**Author:** [@pth](https://forum.mautic.org/u/pth)\ **Replies:** 5\ **Last updated:** [November 11, 2016, 8:52pm UTC](https://forum.mautic.org/t/newbie-authentication-issue/3111 "2016-11-11T20:52:46Z")
Hi folks, I’m trying to get started with your Mautic free hosted service and using the API from a PHP script that is used to to process a download form. Here’s my code: $mauticBaseUrl = ‘https://my-domain.mau… --- ## [Error on console file](https://forum.mautic.org/t/error-on-console-file/6495)
**Author:** [@fabiomantov](https://forum.mautic.org/u/fabiomantov)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 5:56pm UTC](https://forum.mautic.org/t/error-on-console-file/6495 "2016-11-11T17:56:39Z")
Hi. I’m getting this error on cron jobs: Parse error: syntax error, unexpected ‘\[’, expecting ‘)’ in /home/gomarketing/public\_html/mautic/app/console on line 26 --- ## [Install Failing on Creating Mautic User/Admin](https://forum.mautic.org/t/install-failing-on-creating-mautic-user-admin/6520)
**Author:** [@cklester](https://forum.mautic.org/u/cklester)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 4:33pm UTC](https://forum.mautic.org/t/install-failing-on-creating-mautic-user-admin/6520 "2016-11-11T16:33:51Z")
I’m getting this error after having entered details for the Mautic admin account: Fatal error: require(): Failed opening required ‘/home/formso6/public\_html/hightechforms.com/mautic/app/cache/prod/doctrine/orm/Proxi… --- ## [Mautic doesn't send campaigns when triggered.](https://forum.mautic.org/t/mautic-doesnt-send-campaigns-when-triggered/6519)
**Author:** [@Cijo](https://forum.mautic.org/u/Cijo)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 2:39pm UTC](https://forum.mautic.org/t/mautic-doesnt-send-campaigns-when-triggered/6519 "2016-11-11T14:39:37Z")
I can see the leads being updated and segmented. But it won’t send the emails. If you send an email directly as an action on a form signup, it works. It even works when you send test emails. but campaign emails base… --- ## [Points for every visit](https://forum.mautic.org/t/points-for-every-visit/6517)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 12:16pm UTC](https://forum.mautic.org/t/points-for-every-visit/6517 "2016-11-11T12:16:04Z")
I’d like to add points to a contact when they visit a page. Every page, every visit. Can this be done? --- ## [opened emails not tracking](https://forum.mautic.org/t/opened-emails-not-tracking/6488)
**Author:** [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Replies:** 3\ **Last updated:** [November 11, 2016, 12:13pm UTC](https://forum.mautic.org/t/opened-emails-not-tracking/6488 "2016-11-11T12:13:56Z")
Hello, I’m having an issue with mautic campaign email tracking (email opens). Mautic doesnt show up who opened. I’m testing with my own emails; Also , I’m having a problem with email button, where I want to track who… --- ## [Silly mistakes resulted from Email setting](https://forum.mautic.org/t/silly-mistakes-resulted-from-email-setting/6516)
**Author:** [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 7:51am UTC](https://forum.mautic.org/t/silly-mistakes-resulted-from-email-setting/6516 "2016-11-11T07:51:27Z")
Hello Escopecz, It seems that I need to reset my password in Mautic but my case is a little complicated. I was trying to set the AMAZON SES email service and was keying in credential from amazon to my Mautic se… --- ## [SES setting lost my password](https://forum.mautic.org/t/ses-setting-lost-my-password/6514)
**Author:** [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 4:11am UTC](https://forum.mautic.org/t/ses-setting-lost-my-password/6514 "2016-11-11T04:11:25Z")
It seems that I need to reset my password in Mautic but my case is a little complicated. I was trying to set the AMAZON SES email service and was keying in credential from amazon to my Mautic setting. During the pro… --- ## [Lost log in password](https://forum.mautic.org/t/lost-log-in-password/6513)
**Author:** [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Replies:** 2\ **Last updated:** [November 11, 2016, 3:34am UTC](https://forum.mautic.org/t/lost-log-in-password/6513 "2016-11-11T03:34:19Z")
i have changed the my user password from my database by mistake so i can log in to my Mautic with the old password which i had forgotten, what can i do now to log in again?? --- ## [Update Segments](https://forum.mautic.org/t/update-segments/6507)
**Author:** [@bigdel](https://forum.mautic.org/u/bigdel)\ **Replies:** 1\ **Last updated:** [November 11, 2016, 12:53am UTC](https://forum.mautic.org/t/update-segments/6507 "2016-11-11T00:53:04Z")
Segments not updated and I have correct cron jobs This: php /path/to/mautic/app/console mautic:segments:update Need add –env=prod I have version v2.2.1 --- ## [Mautic Submitting is Different on same form.](https://forum.mautic.org/t/mautic-submitting-is-different-on-same-form/6373)
**Author:** [@Simply\_Graphic](https://forum.mautic.org/u/Simply_Graphic)\ **Replies:** 3\ **Last updated:** [November 10, 2016, 8:28pm UTC](https://forum.mautic.org/t/mautic-submitting-is-different-on-same-form/6373 "2016-11-10T20:28:54Z")
I have a a form that I created, and have it placed (via a shortcode) and it submits differently in both cases - however everything is exactly the same. Can someone help me work out why? Thank you! --- ## [error when processing mail queue](https://forum.mautic.org/t/error-when-processing-mail-queue/6438)
**Author:** [@ekap34](https://forum.mautic.org/u/ekap34)\ **Replies:** 2\ **Last updated:** [November 10, 2016, 5:23pm UTC](https://forum.mautic.org/t/error-when-processing-mail-queue/6438 "2016-11-10T17:23:55Z")
Hi everyone ! i get an error when typping in consol : Code: php app/console mautic:mail:send resulting in swiftmailer not sending any mails error: Code: \[Swift\_IoException\] Unable to open file for reading \[http:… --- ## [Facebook Plugin Won't Authorize](https://forum.mautic.org/t/facebook-plugin-wont-authorize/6432)
**Author:** [@outhousetickets](https://forum.mautic.org/u/outhousetickets)\ **Replies:** 3\ **Last updated:** [November 10, 2016, 3:53pm UTC](https://forum.mautic.org/t/facebook-plugin-wont-authorize/6432 "2016-11-10T15:53:23Z")
Hello, I am trying to activate the Facebook plugin. Here is what I am doing: On the Manage Plugins page, I click the Facebook icon Click YES for published Click the Authorize App button. I get a popup window f… --- ## [Customizing Mautic](https://forum.mautic.org/t/customizing-mautic/6496)
**Author:** [@Ruman](https://forum.mautic.org/u/Ruman)\ **Replies:** 2\ **Last updated:** [November 9, 2016, 10:46pm UTC](https://forum.mautic.org/t/customizing-mautic/6496 "2016-11-09T22:46:01Z")
I wanted to customize Mautic to have my own logo and be able to have it of my own website. How do I do that? I signed up for an account and I don’t see any options in the dashboard. Is there some time of documentations t… --- ## [Segment by custom field](https://forum.mautic.org/t/segment-by-custom-field/6482)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 4\ **Last updated:** [November 9, 2016, 2:25pm UTC](https://forum.mautic.org/t/segment-by-custom-field/6482 "2016-11-09T14:25:28Z")
Hi, I’ve created a Custom Field ‘Member’ , Data Type is Select. I have created two Options, Yes and No , default value is No Now I’ve created a segment that filters on ‘Visitid URL like …’ . Segment conta… --- ## [Invalid token errors and authorisation error.](https://forum.mautic.org/t/invalid-token-errors-and-authorisation-error/3962)
**Author:** [@Sigognac](https://forum.mautic.org/u/Sigognac)\ **Replies:** 4\ **Last updated:** [November 9, 2016, 1:37pm UTC](https://forum.mautic.org/t/invalid-token-errors-and-authorisation-error/3962 "2016-11-09T13:37:53Z")
I have succeeded to make functional API, as oAuth1 and oAuth2. Unfortunately both APIs are not working in the end. For testing I have used API tester (please see https://github.com/mautic/api-library/blob/master/apites… --- ## [Mautic Api: Fatal error](https://forum.mautic.org/t/mautic-api-fatal-error/6315)
**Author:** [@SquireCrag](https://forum.mautic.org/u/SquireCrag)\ **Replies:** 2\ **Last updated:** [November 9, 2016, 1:03pm UTC](https://forum.mautic.org/t/mautic-api-fatal-error/6315 "2016-11-09T13:03:47Z")
Hi, Unfortunately my web hosting doesn’t offer ssh access so i am unable to install Composer. So i am using a joomla plugin of Mautic api which doesnt require composer, but i am running into the following problem: … --- ## [SMTP configuration failed](https://forum.mautic.org/t/smtp-configuration-failed/6489)
**Author:** [@luca.m](https://forum.mautic.org/u/luca.m)\ **Replies:** 1\ **Last updated:** [November 9, 2016, 11:01am UTC](https://forum.mautic.org/t/smtp-configuration-failed/6489 "2016-11-09T11:01:37Z")
Hi, I’m Luca from Milan, Italy. I am having difficulty configuring the email in Mautic. This is the message that appears when i do the ‘Connection Test’: ‘Failed to authenticate on SMTP server with username “luc… --- ## [Mautic doesn't send campaign emails](https://forum.mautic.org/t/mautic-doesnt-send-campaign-emails/6388)
**Author:** [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Replies:** 5\ **Last updated:** [November 9, 2016, 9:54am UTC](https://forum.mautic.org/t/mautic-doesnt-send-campaign-emails/6388 "2016-11-09T09:54:46Z")
Hello, I want to send mass emails via campaigns and ofcourse attach points to contacts. My mautic sends mails very rare and I don’t know when it will send or not(checked on own mails, not customers). Also Mautic doesn’… --- ## [Version 2.1.1 docs or tutorials?](https://forum.mautic.org/t/version-2-1-1-docs-or-tutorials/6442)
**Author:** [@jwldub](https://forum.mautic.org/u/jwldub)\ **Replies:** 2\ **Last updated:** [November 8, 2016, 10:18pm UTC](https://forum.mautic.org/t/version-2-1-1-docs-or-tutorials/6442 "2016-11-08T22:18:20Z")
Mautic is getting better and better! I see many new features and new layout for V 2.2.1. I am wondering if there is any new documentation on Mautic and the latest version? I cannot find any info on “Focus Items” or Chann… --- ## [SimpleXML errors after login](https://forum.mautic.org/t/simplexml-errors-after-login/6478)
**Author:** [@michaelbdana](https://forum.mautic.org/u/michaelbdana)\ **Replies:** 2\ **Last updated:** [November 8, 2016, 9:57pm UTC](https://forum.mautic.org/t/simplexml-errors-after-login/6478 "2016-11-08T21:57:13Z")
After I started running my mautic installation on a secure site I started getting XML errors when I log in. The logging in is OK but the dashboard displays a list of errors where the charts are supposed to be. If I simpl… --- ## [Campaigns that involve web page actions...](https://forum.mautic.org/t/campaigns-that-involve-web-page-actions/6477)
**Author:** [@MX\_Mark](https://forum.mautic.org/u/MX_Mark)\ **Replies:** 2\ **Last updated:** [November 8, 2016, 6:27pm UTC](https://forum.mautic.org/t/campaigns-that-involve-web-page-actions/6477 "2016-11-08T18:27:26Z")
Hi, Firstly I’d like to thank and congratulate everyone that is involved with the creation and developement of Mautic. You’re doing a great job Okay, I’m new to Mautic and I’ve been playing around with it for … [Previous page](https://forum.mautic.org/c/support/8.md?page=254) [Next page](https://forum.mautic.org/c/support/8.md?page=256)