# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=258 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 259 --- ## [SparkPost CC and BCC emails](https://forum.mautic.org/t/sparkpost-cc-and-bcc-emails/6374)
**Author:** [@Tony\_Gavin](https://forum.mautic.org/u/Tony_Gavin)\ **Replies:** 1\ **Last updated:** [October 27, 2016, 10:55pm UTC](https://forum.mautic.org/t/sparkpost-cc-and-bcc-emails/6374 "2016-10-27T22:55:13Z")
I have set up SparkPost to send email via Mautic. Initially, I used the SparkPost API. It worked fine. I wanted to CC or BCC myself ONLY on emails where a new lead has been created. In order to CC or BCC emails the … --- ## [Same form, different display when submitted](https://forum.mautic.org/t/same-form-different-display-when-submitted/6338)
**Author:** [@Simply\_Graphic](https://forum.mautic.org/u/Simply_Graphic)\ **Replies:** 3\ **Last updated:** [October 27, 2016, 7:55pm UTC](https://forum.mautic.org/t/same-form-different-display-when-submitted/6338 "2016-10-27T19:55:54Z")
Hi Everyone, I wanted to ask for some help. I have a site that I have attached some forms two - the issue is that I have attached the same form in two locations. Everything is exactly the same, however once a m… --- ## [Enter New Contact by adding row to sql?](https://forum.mautic.org/t/enter-new-contact-by-adding-row-to-sql/6366)
**Author:** [@coh998](https://forum.mautic.org/u/coh998)\ **Replies:** 1\ **Last updated:** [October 27, 2016, 3:26pm UTC](https://forum.mautic.org/t/enter-new-contact-by-adding-row-to-sql/6366 "2016-10-27T15:26:29Z")
Is it possible the create new contacts at the sql level? And if so, how? I want to use a Zapier zap that grabs info out of an email and parses it to an SQL database. Can that be used to add new contacts/leads to Mau… --- ## [Campaign decisions not work](https://forum.mautic.org/t/campaign-decisions-not-work/6365)
**Author:** [@acapnas](https://forum.mautic.org/u/acapnas)\ **Replies:** 1\ **Last updated:** [October 27, 2016, 1:27pm UTC](https://forum.mautic.org/t/campaign-decisions-not-work/6365 "2016-10-27T13:27:22Z")
Hello, I’m using version 2.2.1 mautic and I encountered a problem. I create a simple campaign, an email and an action decision if you open the mail will add 5 points to the contact and send another email to thank the u… --- ## [Auto-generated plain text email truncated](https://forum.mautic.org/t/auto-generated-plain-text-email-truncated/6363)
**Author:** [@Tony\_Gavin](https://forum.mautic.org/u/Tony_Gavin)\ **Replies:** 1\ **Last updated:** [October 27, 2016, 5:00am UTC](https://forum.mautic.org/t/auto-generated-plain-text-email-truncated/6363 "2016-10-27T05:00:00Z")
I have created an email sequence. Some of the emails are rather long. When I auto-generate the plain-text version of the email Mautic is truncating the email. This includes leaving out unsubscribe info, etc. Has any… --- ## [Problems importing contacts](https://forum.mautic.org/t/problems-importing-contacts/6186)
**Author:** [@goranculibrk](https://forum.mautic.org/u/goranculibrk)\ **Replies:** 3\ **Last updated:** [October 27, 2016, 4:18am UTC](https://forum.mautic.org/t/problems-importing-contacts/6186 "2016-10-27T04:18:22Z")
For a while now I’m trying importing contacts via csv import. I map all the fields into mautic and everytime i get the following error: Code: (#327) A new entity was found through the relationship 'MauticLeadBundleEn… --- ## [Mautic 2.2.1 Cannot Reorder Form Fields](https://forum.mautic.org/t/mautic-2-2-1-cannot-reorder-form-fields/6353)
**Author:** [@Tony\_Gavin](https://forum.mautic.org/u/Tony_Gavin)\ **Replies:** 5\ **Last updated:** [October 26, 2016, 10:54pm UTC](https://forum.mautic.org/t/mautic-2-2-1-cannot-reorder-form-fields/6353 "2016-10-26T22:54:35Z")
I have updated to Mautic 2.2.1. Since updating to version 2.0 I have been unable to successfully save reordered form fields. I am able to move the fields via drag and drop - but on save the fields revert to their former … --- ## [Email failed](https://forum.mautic.org/t/email-failed/6348)
**Author:** [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Replies:** 8\ **Last updated:** [October 26, 2016, 9:12pm UTC](https://forum.mautic.org/t/email-failed/6348 "2016-10-26T21:12:45Z")
I am new to Mautic and I have installed the software successfully. Today I tried to send my test email to 6 contacts on segments and the email did not go through. I sent example email and it was delivered in my spam … --- ## [Error SQLSTATE\[28000\] \[1045\] Access denied for user](https://forum.mautic.org/t/error-sqlstate-28000-1045-access-denied-for-user/2919)
**Author:** [@lawrencejorgers](https://forum.mautic.org/u/lawrencejorgers)\ **Replies:** 6\ **Last updated:** [October 26, 2016, 9:02pm UTC](https://forum.mautic.org/t/error-sqlstate-28000-1045-access-denied-for-user/2919 "2016-10-26T21:02:27Z")
Hello, people! I’m a begginer, so I hope somebody will help me! My website server is running PHP version 5.5.26. I’m trying to install Mautic following this youtube video: https://www.youtube.com/watch?v=P69Jc… --- ## [Send email using API](https://forum.mautic.org/t/send-email-using-api/4893)
**Author:** [@mingo3369](https://forum.mautic.org/u/mingo3369)\ **Replies:** 3\ **Last updated:** [October 26, 2016, 1:22pm UTC](https://forum.mautic.org/t/send-email-using-api/4893 "2016-10-26T13:22:29Z")
I am new to Mautic and still figuring out all my use cases. One of the consistent ways we use our current automation tool is using their API to send emails to groups, both marketing and transactional. In one case we ha… --- ## [Mautic Pro - Available?](https://forum.mautic.org/t/mautic-pro-available/6355)
**Author:** [@Charlinda](https://forum.mautic.org/u/Charlinda)\ **Replies:** 2\ **Last updated:** [October 26, 2016, 11:42am UTC](https://forum.mautic.org/t/mautic-pro-available/6355 "2016-10-26T11:42:28Z")
Hello, I’m so keen on looking at purchasing the Mautic Pro package, but until now haven’t received any feedback on my webform completion or an email that I sent on getting the necessary information on pricing and how to… --- ## [Not saving campaign](https://forum.mautic.org/t/not-saving-campaign/3469)
**Author:** [@jandewit](https://forum.mautic.org/u/jandewit)\ **Replies:** 5\ **Last updated:** [October 26, 2016, 11:26am UTC](https://forum.mautic.org/t/not-saving-campaign/3469 "2016-10-26T11:26:27Z")
Hi all, I can’t seem to figure out why my campaigns are not saving. After creating a campaign I hit the save and exit button. The status bar on top of the screen is blinking once or twice and then it all stops.… --- ## [Admin and Landing Pages Links](https://forum.mautic.org/t/admin-and-landing-pages-links/6354)
**Author:** [@samehdana](https://forum.mautic.org/u/samehdana)\ **Replies:** 1\ **Last updated:** [October 26, 2016, 10:58am UTC](https://forum.mautic.org/t/admin-and-landing-pages-links/6354 "2016-10-26T10:58:28Z")
Hi alanhartless, I was trying to get some help regarding the Admin link and Landing pages. Basically, I have installed mautic on marketing.example.com, and I would like to have my landing pages to appear like m… --- ## [Convert text to date](https://forum.mautic.org/t/convert-text-to-date/6320)
**Author:** [@mike-accentdm](https://forum.mautic.org/u/mike-accentdm)\ **Replies:** 2\ **Last updated:** [October 26, 2016, 3:43am UTC](https://forum.mautic.org/t/convert-text-to-date/6320 "2016-10-26T03:43:59Z")
Hi I’m using the Zapier email parser to create / update contacts via the Mautic API Zap. When trying to pull in a date, the format doesn’t match the Mautic date field, and refuses to save the date. Problem is t… --- ## [Joomla plugin conflicts with social login module](https://forum.mautic.org/t/joomla-plugin-conflicts-with-social-login-module/6319)
**Author:** [@zumbador](https://forum.mautic.org/u/zumbador)\ **Replies:** 2\ **Last updated:** [October 26, 2016, 3:31am UTC](https://forum.mautic.org/t/joomla-plugin-conflicts-with-social-login-module/6319 "2016-10-26T03:31:45Z")
Hello. When i enable the mautic joomla plugin it conflicts with JFB connects social login module. It flashes the following error then takes me to the Joomla admin login page. Notice: Undefined index: oauth in /publi… --- ## [Email sent to contacts not in selected segment](https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 2\ **Last updated:** [October 26, 2016, 12:38am UTC](https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328 "2016-10-26T00:38:16Z")
Hi; I sent a follow up email, as part of a campaign, set to send at a specific date (today). Strangely and unfortunately, the email was also sent to contacts not part of the segment set in the campaign. And they wer… --- ## [Domain validation in mautic.net](https://forum.mautic.org/t/domain-validation-in-mautic-net/6344)
**Author:** [@Antonio\_Lazzari](https://forum.mautic.org/u/Antonio_Lazzari)\ **Replies:** 1\ **Last updated:** [October 25, 2016, 4:22pm UTC](https://forum.mautic.org/t/domain-validation-in-mautic-net/6344 "2016-10-25T16:22:50Z")
How can I validate a sender domain? I go on mautic.net, then edit and compile the form “Domain Optional” with my domain in the mydomain.com format, I save it but nothing happens. I had the messages “The domain xxx.ma… --- ## [1.4.1 to 2.0 Internal error 500](https://forum.mautic.org/t/1-4-1-to-2-0-internal-error-500/5071)
**Author:** [@orangeattitude](https://forum.mautic.org/u/orangeattitude)\ **Replies:** 3\ **Last updated:** [October 25, 2016, 11:23am UTC](https://forum.mautic.org/t/1-4-1-to-2-0-internal-error-500/5071 "2016-10-25T11:23:15Z")
Hi guys. I just did an upgrade from 1.4.1 to 2.0 whit CLI The installation proceeded without error, but when I try to enter mautic I get a 500 error. My server has PHP. 6.5.24 and 5.6.31 MSQL The log says: … --- ## [Page Titles](https://forum.mautic.org/t/page-titles/6016)
**Author:** [@Cyanstar](https://forum.mautic.org/u/Cyanstar)\ **Replies:** 4\ **Last updated:** [October 24, 2016, 11:57pm UTC](https://forum.mautic.org/t/page-titles/6016 "2016-10-24T23:57:39Z")
Hi, I’m currently trying to change the page title to be more specific on each of the Mautic pages. For example the calendar page instead of it just saying ‘Mautic’ I want it to say ‘Calander | Mautic’. It’s just get… --- ## [Generate Token based on encripted email](https://forum.mautic.org/t/generate-token-based-on-encripted-email/6332)
**Author:** [@davidescus](https://forum.mautic.org/u/davidescus)\ **Replies:** 1\ **Last updated:** [October 24, 2016, 5:49pm UTC](https://forum.mautic.org/t/generate-token-based-on-encripted-email/6332 "2016-10-24T17:49:03Z")
Hello, Can someone help me? In every email hwo mautic will send I need to generate a token ( 32 characters ) based on encripted email like : http://www.mysite?token=sdsdeh2365ge5fqgsd6gwe6gwf5dg53 . When user clic… --- ## [Multiple Company Accounts Created](https://forum.mautic.org/t/multiple-company-accounts-created/6331)
**Author:** [@mmcbride](https://forum.mautic.org/u/mmcbride)\ **Replies:** 1\ **Last updated:** [October 24, 2016, 4:13pm UTC](https://forum.mautic.org/t/multiple-company-accounts-created/6331 "2016-10-24T16:13:37Z")
New to Mautic and just started testing it out. Seems that multiple company accounts are being created when testing form submissions from within my company. Since they are all coming from the same IP wouldn’t they be merg… --- ## [if (contactIdentified) then](https://forum.mautic.org/t/if-contactidentified-then/6329)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 2\ **Last updated:** [October 24, 2016, 11:36am UTC](https://forum.mautic.org/t/if-contactidentified-then/6329 "2016-10-24T11:36:59Z")
Hi guys, I am going to skip the paragraph how Mautic opened a whole new world to me and proved to be everything I dreamt of … yeah, that. I’ll ask a specific question - how could I determine (on my website) if … --- ## [Webhook IP Addresses being used.](https://forum.mautic.org/t/webhook-ip-addresses-being-used/6326)
**Author:** [@paul.anque](https://forum.mautic.org/u/paul.anque)\ **Replies:** 1\ **Last updated:** [October 24, 2016, 6:30am UTC](https://forum.mautic.org/t/webhook-ip-addresses-being-used/6326 "2016-10-24T06:30:41Z")
Hi, Our test server security prohibits unknown IP addresses to access our server. I am working on a webhook for the email open event in mautic with regards to this, I need to identify what IP address that mautic wil… --- ## [How to track click with campaign builder ?](https://forum.mautic.org/t/how-to-track-click-with-campaign-builder/6325)
**Author:** [@Eddy](https://forum.mautic.org/u/Eddy)\ **Replies:** 1\ **Last updated:** [October 23, 2016, 11:11pm UTC](https://forum.mautic.org/t/how-to-track-click-with-campaign-builder/6325 "2016-10-23T23:11:41Z")
Hello there, I’m trying since a while to track a click with the campaign builder. I aims to change the stage and points when the contact click on the links on mail. I tried 4 ways: the decision is s… --- ## [How do I use #include (SSI) for pages?](https://forum.mautic.org/t/how-do-i-use-include-ssi-for-pages/6317)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 4\ **Last updated:** [October 23, 2016, 11:04pm UTC](https://forum.mautic.org/t/how-do-i-use-include-ssi-for-pages/6317 "2016-10-23T23:04:06Z")
Trying to use a common footer for landing pages, I’ve tested below server side include option successfully from a test html on the site, but it doesn’t work when I create a landing page and view as public page. I’ve ch… --- ## [HTTPS Focus Item not working on HTTP Pages](https://forum.mautic.org/t/https-focus-item-not-working-on-http-pages/6264)
**Author:** [@namankapur](https://forum.mautic.org/u/namankapur)\ **Replies:** 5\ **Last updated:** [October 23, 2016, 8:13pm UTC](https://forum.mautic.org/t/https-focus-item-not-working-on-http-pages/6264 "2016-10-23T20:13:01Z")
Mautic is on HTTPS and so is the focus item JS. When embedded on HTTP pages, keep getting the following error: Failed to load resource: the server responded with a status of 403 (Forbidden) Uncaught SecurityErr… --- ## [User action no tracked](https://forum.mautic.org/t/user-action-no-tracked/6309)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 2\ **Last updated:** [October 22, 2016, 9:08am UTC](https://forum.mautic.org/t/user-action-no-tracked/6309 "2016-10-22T09:08:58Z")
Hi Team! I have issue: clicks in emails not added to lead. I see that I have tracked clicks in my “email segment” record. But I can’t see which user clicked , I only see on lead page that user opened email but no cli… --- ## [Email Critical Errors](https://forum.mautic.org/t/email-critical-errors/6307)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 1\ **Last updated:** [October 21, 2016, 3:41pm UTC](https://forum.mautic.org/t/email-critical-errors/6307 "2016-10-21T15:41:48Z")
Hi All, I created a segment email, and tried to send it to a segment. The email bar is hung on 100 (of 1200 emails to send) so I checked the logs and got the following: Code: .WARNING: PHP Warning: rawurlenc… --- ## [Upgrade to 2.2.1 Error](https://forum.mautic.org/t/upgrade-to-2-2-1-error/6298)
**Author:** [@douglas](https://forum.mautic.org/u/douglas)\ **Replies:** 2\ **Last updated:** [October 21, 2016, 9:12am UTC](https://forum.mautic.org/t/upgrade-to-2-2-1-error/6298 "2016-10-21T09:12:39Z")
I upgraded to 2.2.1 yesterday, and the database update failed. However, everything seems to work except for email sends receive this error: Fatal error: Class ‘SymfonyComponentHttpKernelEventListenerValidateRequestL… --- ## [Error installing Mautic via Softaculous](https://forum.mautic.org/t/error-installing-mautic-via-softaculous/6301)
**Author:** [@jsensi](https://forum.mautic.org/u/jsensi)\ **Replies:** 2\ **Last updated:** [October 21, 2016, 2:00am UTC](https://forum.mautic.org/t/error-installing-mautic-via-softaculous/6301 "2016-10-21T02:00:20Z")
Hey guys, I’m excited to use Mautic, and so I’m following Adam’s video to install it to my wordpress site (hosting with Siteground). I followed the steps using Softaculous, and installed Mautic to a subdomain, but w… [Previous page](https://forum.mautic.org/c/support/8.md?page=257) [Next page](https://forum.mautic.org/c/support/8.md?page=259)