# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=26 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 27 --- ## [5.x SSO Authentication](https://forum.mautic.org/t/5-x-sso-authentication/33814)
**Author:** [@hmmmonteiro](https://forum.mautic.org/u/hmmmonteiro)\ **Replies:** 0\ **Last updated:** [October 15, 2024, 9:53am UTC](https://forum.mautic.org/t/5-x-sso-authentication/33814 "2024-10-15T09:53:14Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.30 My Database type and version is: MariaDB 1:10.11.6-0+deb12u1 Your problem My problem is: SAML SSO not working These errors are showing in the log: … --- ## [A/B testing different email send times isn’t working](https://forum.mautic.org/t/a-b-testing-different-email-send-times-isn-t-working/33807)
**Author:** [@fcamara](https://forum.mautic.org/u/fcamara)\ **Replies:** 2\ **Last updated:** [October 14, 2024, 9:23pm UTC](https://forum.mautic.org/t/a-b-testing-different-email-send-times-isn-t-working/33807 "2024-10-14T21:23:53Z")
Your software My Mautic version is: v4.4.3 My PHP version is: PHP Version 7.4.3 My Database type and version is: 8.0.36 pdo\_mysql Your problem My problem is: I’m trying to create an a/b test to see if it’s better to… --- ## [Mautic 5: can only use urls in links, no tel:](https://forum.mautic.org/t/mautic-5-can-only-use-urls-in-links-no-tel/33808)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 1\ **Last updated:** [October 14, 2024, 4:01pm UTC](https://forum.mautic.org/t/mautic-5-can-only-use-urls-in-links-no-tel/33808 "2024-10-14T16:01:36Z")
when I want to insert a link in the text editor in the new builder, I am only given the URL option, I cannot set a working tel: link - need the functionality of the old editor --- ## [Mautic Campaigns](https://forum.mautic.org/t/mautic-campaigns/33795)
**Author:** [@chris9575](https://forum.mautic.org/u/chris9575)\ **Replies:** 3\ **Last updated:** [October 13, 2024, 3:47pm UTC](https://forum.mautic.org/t/mautic-campaigns/33795 "2024-10-13T15:47:11Z")
Your software My Mautic version is: v5.1.1 My PHP version is: PHP Version 8.1.29 My Database type and version is: 10.6.19-MariaDB CRON /bin/console mautic:segments:update \>/dev/null 2\>&1 /bin/console mautic:campaign… --- ## [Email Queue + SMTP](https://forum.mautic.org/t/email-queue-smtp/27070)
**Author:** [@marius](https://forum.mautic.org/u/marius)\ **Replies:** 9\ **Last updated:** [October 11, 2024, 9:12pm UTC](https://forum.mautic.org/t/email-queue-smtp/27070 "2024-10-11T21:12:34Z")
My Mautic version is: 4.4.6 My PHP version is: 7.4.3.3 My Database type and version is: PostgreSQL My problem is: Hi guys, my hostgator SMTP allows me to send 500 emails per hour, I tried to queue up the emails to se… --- ## [AND feature not working with Segments on Mautic 4 Docker](https://forum.mautic.org/t/and-feature-not-working-with-segments-on-mautic-4-docker/33761)
**Author:** [@mybpoconsultant](https://forum.mautic.org/u/mybpoconsultant)\ **Replies:** 1\ **Last updated:** [October 11, 2024, 8:39pm UTC](https://forum.mautic.org/t/and-feature-not-working-with-segments-on-mautic-4-docker/33761 "2024-10-11T20:39:44Z")
If anyone can help with this, would be highly appreciated… I spent a lot of times researching the forums and could not find the right answer so I am sure it will benefit others on here too… Your software My Mautic vers… --- ## [Email template for promoting Mautic Conference Europ](https://forum.mautic.org/t/email-template-for-promoting-mautic-conference-europ/33762)
**Author:** [@\_euphemia](https://forum.mautic.org/u/_euphemia)\ **Replies:** 1\ **Last updated:** [October 11, 2024, 3:53pm UTC](https://forum.mautic.org/t/email-template-for-promoting-mautic-conference-europ/33762 "2024-10-11T15:53:51Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: am new to Mautic, I opened issues that I wanted to contribute as a tester, The issue is creating em… --- ## [How to check how many emails were sent?](https://forum.mautic.org/t/how-to-check-how-many-emails-were-sent/33773)
**Author:** [@captainmorgan](https://forum.mautic.org/u/captainmorgan)\ **Replies:** 2\ **Last updated:** [October 11, 2024, 9:24am UTC](https://forum.mautic.org/t/how-to-check-how-many-emails-were-sent/33773 "2024-10-11T09:24:13Z")
Looking in the stats column it shows 3290 have been sent with none pending. When I click on the yellow label (3290 sent). It takes me to the list of people who I assume have been sent an email. At the bottom of the pa… --- ## [Sending via REST API only sends a few emails](https://forum.mautic.org/t/sending-via-rest-api-only-sends-a-few-emails/33771)
**Author:** [@fisch](https://forum.mautic.org/u/fisch)\ **Replies:** 1\ **Last updated:** [October 10, 2024, 9:35pm UTC](https://forum.mautic.org/t/sending-via-rest-api-only-sends-a-few-emails/33771 "2024-10-10T21:35:13Z")
Your software My Mautic version is: 5.1.0 My PHP version is: PHP 8.1.2-1ubuntu2.19 My Database type and version is: 10.6.18-MariaDB-0ubuntu0.22.04.1 Hello, I’m creating a template email and sending it to a segment o… --- ## [Dynamic content tabs issue 5.1.1](https://forum.mautic.org/t/dynamic-content-tabs-issue-5-1-1/33715)
**Author:** [@jorge73](https://forum.mautic.org/u/jorge73)\ **Replies:** 2\ **Last updated:** [October 10, 2024, 7:52am UTC](https://forum.mautic.org/t/dynamic-content-tabs-issue-5-1-1/33715 "2024-10-10T07:52:09Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.4 My Database type and version is: I’m using Mautic 5.1.1 and editing a new email: Channel → Email → Template:“Code mode” When I try to add a new Dyn… --- ## [Installing & Configuring Sparkpost for Mautic 5.1](https://forum.mautic.org/t/installing-configuring-sparkpost-for-mautic-5-1/32434)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 9\ **Last updated:** [October 10, 2024, 7:52am UTC](https://forum.mautic.org/t/installing-configuring-sparkpost-for-mautic-5-1/32434 "2024-10-10T07:52:05Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: 10.6.18-MariaDB Could someone please guide me on how to install Sparkpost plugin for Mautic 5.1? We have used Mautic 4.x… --- ## [MAUTIC Connection Refused on Local PC](https://forum.mautic.org/t/mautic-connection-refused-on-local-pc/33765)
**Author:** [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Replies:** 0\ **Last updated:** [October 10, 2024, 1:33am UTC](https://forum.mautic.org/t/mautic-connection-refused-on-local-pc/33765 "2024-10-10T01:33:24Z")
I’ve set up MAUTIC on my local zombie PC and am trying to enable port forwarding for external access. However, when I try to connect using the provided URL (local\_ip.ddev.site), I get an error saying the connection is re… --- ## [Mautic Contact to My Cms web](https://forum.mautic.org/t/mautic-contact-to-my-cms-web/33755)
**Author:** [@lordyko12](https://forum.mautic.org/u/lordyko12)\ **Replies:** 1\ **Last updated:** [October 9, 2024, 8:37am UTC](https://forum.mautic.org/t/mautic-contact-to-my-cms-web/33755 "2024-10-09T08:37:29Z")
Your software My Mautic version is: v5.1.0 My PHP version is: v8.2.24 My Database type and version is: MariaDB v10.5.26 Your problem My problem is: I want to pass the newly created contact in my mautic to My CMS w… --- ## [Can't load New Template Email](https://forum.mautic.org/t/cant-load-new-template-email/18884)
**Author:** [@anei](https://forum.mautic.org/u/anei)\ **Replies:** 4\ **Last updated:** [October 9, 2024, 4:39am UTC](https://forum.mautic.org/t/cant-load-new-template-email/18884 "2024-10-09T04:39:23Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.16 My Database type and version is: 10.2.37-MariaDB My OS: Centos 7 Your problem My problem is: When I’m trying to load new template email I get blan… --- ## [MAUTIC Subdirectory cannot be reached after setup](https://forum.mautic.org/t/mautic-subdirectory-cannot-be-reached-after-setup/33718)
**Author:** [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Replies:** 4\ **Last updated:** [October 8, 2024, 4:00pm UTC](https://forum.mautic.org/t/mautic-subdirectory-cannot-be-reached-after-setup/33718 "2024-10-08T16:00:53Z")
Your software My Mautic version is: 97\_mautic-511 My PHP version is: 8.2.12 My Database type and version is: MySQL Your problem My problem is: Whenever I go to my subdirectory for Mautic I get the error " This site … --- ## [High percentage of emails going into spam (or getting rejected/not delivered)](https://forum.mautic.org/t/high-percentage-of-emails-going-into-spam-or-getting-rejected-not-delivered/26072)
**Author:** [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Replies:** 5\ **Last updated:** [October 8, 2024, 3:37pm UTC](https://forum.mautic.org/t/high-percentage-of-emails-going-into-spam-or-getting-rejected-not-delivered/26072 "2024-10-08T15:37:56Z")
Your software My Mautic version is:4.4.4 My PHP version is: 7.4 Your problem My problem is: After Mautic 4.4.4 Upgrade : A significant drop from consistently 30% and over, to only 5 - 10% in READ mails stats . Ema… --- ## [Amazon SES bouncing not configuring properly with mautic](https://forum.mautic.org/t/amazon-ses-bouncing-not-configuring-properly-with-mautic/33576)
**Author:** [@ambika](https://forum.mautic.org/u/ambika)\ **Replies:** 1\ **Last updated:** [October 8, 2024, 3:32pm UTC](https://forum.mautic.org/t/amazon-ses-bouncing-not-configuring-properly-with-mautic/33576 "2024-10-08T15:32:15Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1.29 My Database type and version is: mysql Ver 8.0.39-0ubuntu0.24.04.2 We have configure SMTP with muatic and it works, but instead we want to configure… --- ## [Forms: several fields of type Text in the form](https://forum.mautic.org/t/forms-several-fields-of-type-text-in-the-form/33731)
**Author:** [@matze202](https://forum.mautic.org/u/matze202)\ **Replies:** 3\ **Last updated:** [October 8, 2024, 9:07am UTC](https://forum.mautic.org/t/forms-several-fields-of-type-text-in-the-form/33731 "2024-10-08T09:07:15Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.20-nmm1 My Database type and version is: MariaDB 10.6.18 Your problem My problem is: Fresh Mautic installation only allows inserting form fields of ty… --- ## [Unable to load redis](https://forum.mautic.org/t/unable-to-load-redis/33732)
**Author:** [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Replies:** 6\ **Last updated:** [October 7, 2024, 5:07pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732 "2024-10-07T17:07:28Z")
I’ve been trying to set up Mautic for 2 days now. The Mautic instance cannot be reached when I go to my domain subdirectory and I think it’s because the composer didn’t set everything up correctly. Please help I would b… --- ## [How to create Segments?](https://forum.mautic.org/t/how-to-create-segments/33735)
**Author:** [@big\_smile](https://forum.mautic.org/u/big_smile)\ **Replies:** 1\ **Last updated:** [October 7, 2024, 2:54pm UTC](https://forum.mautic.org/t/how-to-create-segments/33735 "2024-10-07T14:54:53Z")
Your software My Mautic version is: v2.16.5 My PHP version is: 7.3.33 My Database type and version is: MySql Your problem On my contacts, I have a field called “Books Purchased” I would like to create a segment … --- ## [Embed Google Forms in emails](https://forum.mautic.org/t/embed-google-forms-in-emails/33722)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 2\ **Last updated:** [October 7, 2024, 10:41am UTC](https://forum.mautic.org/t/embed-google-forms-in-emails/33722 "2024-10-07T10:41:33Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 My problem is: I created a Google form to send to my subscribers. I created an email using a te… --- ## [Missing enviromental variables in run time](https://forum.mautic.org/t/missing-enviromental-variables-in-run-time/33004)
**Author:** [@grinono](https://forum.mautic.org/u/grinono)\ **Replies:** 2\ **Last updated:** [October 6, 2024, 6:19pm UTC](https://forum.mautic.org/t/missing-enviromental-variables-in-run-time/33004 "2024-10-06T18:19:40Z")
I’m having an environmental vars issue. I run the docker image in kubernetes with the envs like MYSQL\_HOST configured. when in running in shell \> echo $MYSQL\_HOST is returns the right value but the logs of the machine … --- ## [Themes not available](https://forum.mautic.org/t/themes-not-available/33700)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 4\ **Last updated:** [October 5, 2024, 4:13pm UTC](https://forum.mautic.org/t/themes-not-available/33700 "2024-10-05T16:13:33Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 Your problem My problem is: I have all these themes installed in my Mautic: H… --- ## [New installation with composer: web installer not found](https://forum.mautic.org/t/new-installation-with-composer-web-installer-not-found/33048)
**Author:** [@perissf](https://forum.mautic.org/u/perissf)\ **Replies:** 4\ **Last updated:** [October 4, 2024, 4:59pm UTC](https://forum.mautic.org/t/new-installation-with-composer-web-installer-not-found/33048 "2024-10-04T16:59:32Z")
My Mautic version is: 5.10 My PHP version is: 8.2.20 My Database type and version is: 10.11.6-MariaDB-0+deb12u1 With Composer installed, I installed Mautic by running composer install from the folder where I extracted… --- ## [Identify visitor by device fingerprint](https://forum.mautic.org/t/identify-visitor-by-device-fingerprint/33698)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 0\ **Last updated:** [October 3, 2024, 12:02pm UTC](https://forum.mautic.org/t/identify-visitor-by-device-fingerprint/33698 "2024-10-03T12:02:51Z")
What happened to Identify visitor by device fingerprint option in tracking settings? On older versions this used to be an option but and was useful when tracking people who are on the same IP address (big companies). ho… --- ## [Security enhancement gives 403](https://forum.mautic.org/t/security-enhancement-gives-403/24460)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 6\ **Last updated:** [October 3, 2024, 4:01am UTC](https://forum.mautic.org/t/security-enhancement-gives-403/24460 "2024-10-03T04:01:17Z")
My Mautic version is: 4.3.1 In this issue in github The new .htaccess now gives 403 after upgrading · Issue #11249 · mautic/mautic · GitHub I was answered that the file causing the 403 error was a security enhancement. … --- ## [Need help on deleting old contacts](https://forum.mautic.org/t/need-help-on-deleting-old-contacts/18492)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 4\ **Last updated:** [October 2, 2024, 1:46pm UTC](https://forum.mautic.org/t/need-help-on-deleting-old-contacts/18492 "2024-10-02T13:46:23Z")
Mautic 3.0 version My PHP version is :7.3 My MySQL My problem is: I hate re-inventing the wheel so can anyone help me with the best accepted procedure in regard to deleting old contacts… Due to space I only intend to … --- ## [Strange Link Additional Code](https://forum.mautic.org/t/strange-link-additional-code/31674)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 7\ **Last updated:** [October 2, 2024, 10:39am UTC](https://forum.mautic.org/t/strange-link-additional-code/31674 "2024-10-02T10:39:35Z")
I made an email with a button. The link is https://website.com/thank-you When I’m pressing the button in the email the link has changed as follows: https://website.com/thank-you?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7c… --- ## [Scheduled segment emails not publishing/unpublishing](https://forum.mautic.org/t/scheduled-segment-emails-not-publishing-unpublishing/33660)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 1\ **Last updated:** [October 2, 2024, 9:23am UTC](https://forum.mautic.org/t/scheduled-segment-emails-not-publishing-unpublishing/33660 "2024-10-02T09:23:06Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 8.0 My Database type and version is: MariaDB 10.6.19 Your problem My problem is: The scheduled emails are not being published or unpublished. I’ve config… --- ## [Segment "Visited X URL" filter not working](https://forum.mautic.org/t/segment-visited-x-url-filter-not-working/33633)
**Author:** [@maqib1010](https://forum.mautic.org/u/maqib1010)\ **Replies:** 1\ **Last updated:** [October 1, 2024, 2:35pm UTC](https://forum.mautic.org/t/segment-visited-x-url-filter-not-working/33633 "2024-10-01T14:35:55Z")
Your software My Mautic version is: v5.0.2 My PHP version is: 8.0.24 My Database type and version is: MySQL 10.4.34-MariaDB Your problem My problem is: I am trying to create a segment filter to add contacts in the … [Previous page](https://forum.mautic.org/c/support/8.md?page=25) [Next page](https://forum.mautic.org/c/support/8.md?page=27)