# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=260 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 261 --- ## [Please Help](https://forum.mautic.org/t/please-help/6244)
**Author:** [@Paulogon](https://forum.mautic.org/u/Paulogon)\ **Replies:** 2\ **Last updated:** [October 16, 2016, 8:02pm UTC](https://forum.mautic.org/t/please-help/6244 "2016-10-16T20:02:38Z")
I have posted a topic about the emails going to the promotions tab on Gmail. Here it is: https://www.mautic.org/community/index.php/5769-promotions-tab-spam-folder/ I think the problem is on the List Unsubscr… --- ## [Set IP of user when submitting form of site](https://forum.mautic.org/t/set-ip-of-user-when-submitting-form-of-site/6191)
**Author:** [@starterebi](https://forum.mautic.org/u/starterebi)\ **Replies:** 4\ **Last updated:** [October 16, 2016, 5:11pm UTC](https://forum.mautic.org/t/set-ip-of-user-when-submitting-form-of-site/6191 "2016-10-16T17:11:32Z")
I’m using this method via php to submit post data to a mautic form https://medium.com/@jan\_linhart/the-simplest-way-how-to-submit-a-form-data-to-mautic-1454d3afd005#.rywamdcea My question is, when you do that a… --- ## [Mautic Instance Freezing](https://forum.mautic.org/t/mautic-instance-freezing/6241)
**Author:** [@djackway](https://forum.mautic.org/u/djackway)\ **Replies:** 5\ **Last updated:** [October 16, 2016, 9:51am UTC](https://forum.mautic.org/t/mautic-instance-freezing/6241 "2016-10-16T09:51:23Z")
Hi I am new to Mautic, but have loved playing around with the demo and have now installed it on my server. I have been having trouble with mautic freezing. I can access any of the menus on the left hand menu and loads re… --- ## [Please HELP! Pixel Tracking Code Not Working](https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 2\ **Last updated:** [October 16, 2016, 3:50am UTC](https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240 "2016-10-16T03:50:12Z")
Please I need help kindly provide link to documentation that will be great. I have a basic optin page that takes user to a thank you page. I have pixels on my thank you page and one of the action is to send email … --- ## [Triggering a campaign through tags](https://forum.mautic.org/t/triggering-a-campaign-through-tags/6206)
**Author:** [@fahed](https://forum.mautic.org/u/fahed)\ **Replies:** 2\ **Last updated:** [October 15, 2016, 8:09pm UTC](https://forum.mautic.org/t/triggering-a-campaign-through-tags/6206 "2016-10-15T20:09:46Z")
Creating a segment of people who are tagged with a certain tag seems like a pretty long-winded way of achieving this. It also leads to lots of unnecessary clutter. Is there any hope of triggering a campaign thr… --- ## [Manually conduct and deliver email campaigns](https://forum.mautic.org/t/manually-conduct-and-deliver-email-campaigns/6203)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 2\ **Last updated:** [October 14, 2016, 10:06pm UTC](https://forum.mautic.org/t/manually-conduct-and-deliver-email-campaigns/6203 "2016-10-14T22:06:18Z")
Hi, I am completely beginner here using mautic. I know that signing up a custom form built with Mautic will trigger email out (autoresponder). But I am wondering if there is way for us to manually conduct … --- ## [Password reset usin PhpMyAdmin](https://forum.mautic.org/t/password-reset-usin-phpmyadmin/6236)
**Author:** [@jcschile](https://forum.mautic.org/u/jcschile)\ **Replies:** 1\ **Last updated:** [October 14, 2016, 9:51pm UTC](https://forum.mautic.org/t/password-reset-usin-phpmyadmin/6236 "2016-10-14T21:51:43Z")
I have a problem after update mautic, so then I re upload the old files and follow these steps https://johnlinhart.com/blog/uh-oh-mautic-upgrade-was-not-successful, then I went to login page but my old password doesn’t … --- ## [Your SSL Error](https://forum.mautic.org/t/your-ssl-error/6235)
**Author:** [@knoteme](https://forum.mautic.org/u/knoteme)\ **Replies:** 1\ **Last updated:** [October 14, 2016, 7:53pm UTC](https://forum.mautic.org/t/your-ssl-error/6235 "2016-10-14T19:53:19Z")
Hey, You posted on here on August 5’th regarding JS errors when you started using mautic over SSL and cloudflare. I’m having the same issues, did you ever end up figuring it out? Thanks, Ron --- ## [Upgrade to 2.2.1, errors, debug, fix](https://forum.mautic.org/t/upgrade-to-2-2-1-errors-debug-fix/6229)
**Author:** [@danwaterloo](https://forum.mautic.org/u/danwaterloo)\ **Replies:** 1\ **Last updated:** [October 14, 2016, 12:53pm UTC](https://forum.mautic.org/t/upgrade-to-2-2-1-errors-debug-fix/6229 "2016-10-14T12:53:36Z")
I received the notice that Mautic 2.2.1 update was available, and tried the web interface for the update. It was stuck on the ‘deleting cache’ step, and never finished (by the way, this same thing happened on the upgrade… --- ## [Image's color desaturated](https://forum.mautic.org/t/images-color-desaturated/6195)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 2\ **Last updated:** [October 14, 2016, 5:17am UTC](https://forum.mautic.org/t/images-color-desaturated/6195 "2016-10-14T05:17:22Z")
I am having problem which the color of images uploaded via ckeditor has disaturated/changed and looks different from the original image. The difference does shows in the outgoing email as well. Any fix? --- ## [Email Builder Showing Javascript Code](https://forum.mautic.org/t/email-builder-showing-javascript-code/6222)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 3\ **Last updated:** [October 14, 2016, 2:36am UTC](https://forum.mautic.org/t/email-builder-showing-javascript-code/6222 "2016-10-14T02:36:45Z")
Hi Guys, I made a custom template and when I open the builder all is fantastic. When I make changes to the email and then close builder, I view the content and it shows a huge chunk of javascript at the top of the e… --- ## [Send button is not working properly](https://forum.mautic.org/t/send-button-is-not-working-properly/6217)
**Author:** [@rodrigo.gomes](https://forum.mautic.org/u/rodrigo.gomes)\ **Replies:** 1\ **Last updated:** [October 13, 2016, 5:21pm UTC](https://forum.mautic.org/t/send-button-is-not-working-properly/6217 "2016-10-13T17:21:10Z")
Good afternoon, I created a contact form and put an email welcome to customers. I added a message “thank you” by clicking the “Send” button. I copied and pasted the code manually, but when I click on the HTML form… --- ## [0 created, 0 merged, 20061 ignored](https://forum.mautic.org/t/0-created-0-merged-20061-ignored/6197)
**Author:** [@bellsouthwest](https://forum.mautic.org/u/bellsouthwest)\ **Replies:** 3\ **Last updated:** [October 13, 2016, 4:56pm UTC](https://forum.mautic.org/t/0-created-0-merged-20061-ignored/6197 "2016-10-13T16:56:52Z")
0 created, 0 merged, 20061 ignored We imported 20061 leads. Got this problem. Whats Up? Bitnamiinstall/uptodate --- ## [Bounce Management](https://forum.mautic.org/t/bounce-management/6214)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 1\ **Last updated:** [October 13, 2016, 4:00pm UTC](https://forum.mautic.org/t/bounce-management/6214 "2016-10-13T16:00:28Z")
Is there somewhere a documentation on how bounce management works in Mautic? Which HTML status codes are evaluated as a real bounce? Or are HTMl status codes not used at all for bounce management? I was working with an e… --- ## [Help: Integrate with Salesforce and Forms (Freelancer?)](https://forum.mautic.org/t/help-integrate-with-salesforce-and-forms-freelancer/6212)
**Author:** [@dwayne](https://forum.mautic.org/u/dwayne)\ **Replies:** 1\ **Last updated:** [October 13, 2016, 10:28am UTC](https://forum.mautic.org/t/help-integrate-with-salesforce-and-forms-freelancer/6212 "2016-10-13T10:28:29Z")
Hi guys, I have been playing with the software for a while, setup a AWS and trying to hook it up with Salesforce. Keen to have a freelancer jump in and set it all up, keen to watch So far I have got the AWS u… --- ## [Segment filter tags](https://forum.mautic.org/t/segment-filter-tags/6205)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 2\ **Last updated:** [October 13, 2016, 3:07am UTC](https://forum.mautic.org/t/segment-filter-tags/6205 "2016-10-13T03:07:48Z")
Hi guys, Im testing out the ability to use a filter to define my segments. I would like to define a segment based on the tags for the user. For example, if I tag the user as “active” and “beginner” they wo… --- ## [2.2.0 Form Submissions Hanging](https://forum.mautic.org/t/2-2-0-form-submissions-hanging/6129)
**Author:** [@justinroffmarsh](https://forum.mautic.org/u/justinroffmarsh)\ **Replies:** 6\ **Last updated:** [October 13, 2016, 3:02am UTC](https://forum.mautic.org/t/2-2-0-form-submissions-hanging/6129 "2016-10-13T03:02:40Z")
Since upgrading to 2.2.0, forms are hanging on submission more than 50% of the time. When they hang, the contact detail is written to Mautic but no actions are triggered. On occasion, if I submit the form from … --- ## [fields available in emails](https://forum.mautic.org/t/fields-available-in-emails/6181)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 3\ **Last updated:** [October 13, 2016, 1:45am UTC](https://forum.mautic.org/t/fields-available-in-emails/6181 "2016-10-13T01:45:28Z")
Hi Guys, Im trying to create unsubscribe links in each campaign email. I don’t want the user to unsubscribe from ALL emails, just the emails associated with a particular campaign if they choose not to receive them. … --- ## [Hosting](https://forum.mautic.org/t/hosting/6192)
**Author:** [@ollaob](https://forum.mautic.org/u/ollaob)\ **Replies:** 3\ **Last updated:** [October 13, 2016, 12:37am UTC](https://forum.mautic.org/t/hosting/6192 "2016-10-13T00:37:09Z")
Hello, We are relatively new to Mautic. We can’t determine if it is possible to host Mautic yourself and get all the benefits listed under Pro? What would be the positives and negatives (including costings) if … --- ## [integrate Thrive Content Builder & Landing Pages with mautic.](https://forum.mautic.org/t/integrate-thrive-content-builder-landing-pages-with-mautic/6193)
**Author:** [@snoweye](https://forum.mautic.org/u/snoweye)\ **Replies:** 4\ **Last updated:** [October 12, 2016, 10:13pm UTC](https://forum.mautic.org/t/integrate-thrive-content-builder-landing-pages-with-mautic/6193 "2016-10-12T22:13:00Z")
Hello, Would like to know how to integrate Thrive Content Builder & Landing Pages with mautic. Please can you show me how to? Kind regards, Richard --- ## [Campaign Code](https://forum.mautic.org/t/campaign-code/6201)
**Author:** [@snoweye](https://forum.mautic.org/u/snoweye)\ **Replies:** 1\ **Last updated:** [October 12, 2016, 4:32pm UTC](https://forum.mautic.org/t/campaign-code/6201 "2016-10-12T16:32:13Z")
Hello, Where do i find the campaign codes to integrate with my Survey? Kind Regards Richard… --- ## [Suhosin Error](https://forum.mautic.org/t/suhosin-error/2788)
**Author:** [@magicfortune](https://forum.mautic.org/u/magicfortune)\ **Replies:** 3\ **Last updated:** [October 12, 2016, 1:31pm UTC](https://forum.mautic.org/t/suhosin-error/2788 "2016-10-12T13:31:15Z")
Hello, I am getting one error on my server when installing Mautic. “Suhosin is not properly configured, add phar to suhosin.executor.include.whitelist in your PHP configuration.” I have looked online and can’t see… --- ## [Issues with the Landing Page Builder](https://forum.mautic.org/t/issues-with-the-landing-page-builder/6183)
**Author:** [@megamega](https://forum.mautic.org/u/megamega)\ **Replies:** 4\ **Last updated:** [October 12, 2016, 5:16am UTC](https://forum.mautic.org/t/issues-with-the-landing-page-builder/6183 "2016-10-12T05:16:50Z")
Hey everyone, Excited to get started with Mautic! My company purchased the cloud-based subscription which Mautic hosts. I’m trying to design a Landing Page and I am having a lot of issues with trying to ge… --- ## [Template Checker](https://forum.mautic.org/t/template-checker/6198)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 1\ **Last updated:** [October 12, 2016, 3:06am UTC](https://forum.mautic.org/t/template-checker/6198 "2016-10-12T03:06:20Z")
Good Morning I struggle with changing the Mail Templates… when I change even small things (starting from Oxygen), the Builder colapses, error 500 sporadically shows up, the Content Tab doesn’t show the edit-Toolbar. … --- ## [Sending rate is not 100%](https://forum.mautic.org/t/sending-rate-is-not-100/5514)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 6\ **Last updated:** [October 12, 2016, 1:14am UTC](https://forum.mautic.org/t/sending-rate-is-not-100/5514 "2016-10-12T01:14:19Z")
I had built a campaign which sent out a series of emails every 3 days to a particular lead list. when I check on the campaign performance and click on action tab, I found that the sending rate percentage starting to drop… --- ## [mautic.ERROR: Deprecation](https://forum.mautic.org/t/mautic-error-deprecation/6101)
**Author:** [@fbmautic](https://forum.mautic.org/u/fbmautic)\ **Replies:** 3\ **Last updated:** [October 11, 2016, 4:23pm UTC](https://forum.mautic.org/t/mautic-error-deprecation/6101 "2016-10-11T16:23:08Z")
Hello someone can tell me how to solve this error. \[2016-10-05 16:11:17\] mautic.ERROR: Deprecation: Automatically populating $HTTP\_RAW\_POST\_DATA is deprecated and will be removed in a future version. To avoid this w… --- ## [Import Error "not configured to cascade persist operations for entity"](https://forum.mautic.org/t/import-error-not-configured-to-cascade-persist-operations-for-entity/6190)
**Author:** [@clickbrain](https://forum.mautic.org/u/clickbrain)\ **Replies:** 1\ **Last updated:** [October 11, 2016, 1:46pm UTC](https://forum.mautic.org/t/import-error-not-configured-to-cascade-persist-operations-for-entity/6190 "2016-10-11T13:46:51Z")
Hey Folks, I have this posted on another thread with 2 others having similar issues with imports. Hoping someone can give us some help, since we haven’t had any replies from experts. Trying to import contacts. … --- ## [Clear upgrade from 1.2.4 to 2.2](https://forum.mautic.org/t/clear-upgrade-from-1-2-4-to-2-2/6187)
**Author:** [@ivgaston](https://forum.mautic.org/u/ivgaston)\ **Replies:** 4\ **Last updated:** [October 11, 2016, 12:21pm UTC](https://forum.mautic.org/t/clear-upgrade-from-1-2-4-to-2-2/6187 "2016-10-11T12:21:50Z")
Hi, I have an older 1.2.4 installation and want to upgrade to newest installation. I got no upgrade notice. Perhaps it would be better to install Mautic complete new. But how can I copy the leads? What will happen w… --- ## [Broken URLs in emails after domain change mautic.com to mautic.net](https://forum.mautic.org/t/broken-urls-in-emails-after-domain-change-mautic-com-to-mautic-net/6185)
**Author:** [@rth](https://forum.mautic.org/u/rth)\ **Replies:** 2\ **Last updated:** [October 11, 2016, 12:08pm UTC](https://forum.mautic.org/t/broken-urls-in-emails-after-domain-change-mautic-com-to-mautic-net/6185 "2016-10-11T12:08:07Z")
We are using the version of Mautic hosted at mautic.net with a custom subdomain, and had some issues with broken URL links in the outgoing emails, since the domain name change from mautic.com to mautic.net. I am aware of… --- ## [target customers in newsletter](https://forum.mautic.org/t/target-customers-in-newsletter/6167)
**Author:** [@McDuck4](https://forum.mautic.org/u/McDuck4)\ **Replies:** 3\ **Last updated:** [October 11, 2016, 7:55am UTC](https://forum.mautic.org/t/target-customers-in-newsletter/6167 "2016-10-11T07:55:17Z")
Hello everybody. I was wondering if it is possible to do the following: Lets says you have a big page with clotes, with the following subjects: Shirts Pants dresses tops socks Under each categor… [Previous page](https://forum.mautic.org/c/support/8.md?page=259) [Next page](https://forum.mautic.org/c/support/8.md?page=261)