# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=261 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 262 --- ## [Unable to find template](https://forum.mautic.org/t/unable-to-find-template/6182)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 1\ **Last updated:** [October 11, 2016, 4:40am UTC](https://forum.mautic.org/t/unable-to-find-template/6182 "2016-10-11T04:40:29Z")
Hi Guys, Im trying to create a template and I keep getting the “Unable to find template” in the error logs. Im zipping the structure with the same name as the theme. The logs keep capitalizing the theme na… --- ## [Built-in themes not working](https://forum.mautic.org/t/built-in-themes-not-working/5808)
**Author:** [@jd987](https://forum.mautic.org/u/jd987)\ **Replies:** 2\ **Last updated:** [October 11, 2016, 3:49am UTC](https://forum.mautic.org/t/built-in-themes-not-working/5808 "2016-10-11T03:49:29Z")
Mautic 1.2.4 Changing the default theme to Coffee or Nature is having no effect. I do not show those assets (e.g. nature.css) loading on the page. Please advise. Thanks --- ## [Post-assign leads to lists?](https://forum.mautic.org/t/post-assign-leads-to-lists/4764)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 4\ **Last updated:** [October 10, 2016, 7:58pm UTC](https://forum.mautic.org/t/post-assign-leads-to-lists/4764 "2016-10-10T19:58:23Z")
Hey, how do I assign leads to a list after they have signed up? If I go under ‘Manage Lists’, I don’t see a tab/list with unassigned leads - I basically did not create a campaign to assign those leads to a specific … --- ## [Upgraded to 2.2 / 500 error at Contacts](https://forum.mautic.org/t/upgraded-to-2-2-500-error-at-contacts/6170)
**Author:** [@eplaku](https://forum.mautic.org/u/eplaku)\ **Replies:** 4\ **Last updated:** [October 10, 2016, 2:51pm UTC](https://forum.mautic.org/t/upgraded-to-2-2-500-error-at-contacts/6170 "2016-10-10T14:51:50Z")
Hi everyone, I was so excited to get the latest version of Mautic because I thought it would solve many of the issues I was and having now with the latest version. The most important one is the fact that once I clic… --- ## [Mautic 2.2 - email priority](https://forum.mautic.org/t/mautic-2-2-email-priority/6173)
**Author:** [@Yannick038](https://forum.mautic.org/u/Yannick038)\ **Replies:** 1\ **Last updated:** [October 10, 2016, 1:50pm UTC](https://forum.mautic.org/t/mautic-2-2-email-priority/6173 "2016-10-10T13:50:14Z")
In the relase notes, you stage : Quote: Users can specify the priority on marketing emails How and Where can we set this priority --- ## [Campaign Not Triggering](https://forum.mautic.org/t/campaign-not-triggering/6158)
**Author:** [@sourdoughbread](https://forum.mautic.org/u/sourdoughbread)\ **Replies:** 2\ **Last updated:** [October 10, 2016, 6:20am UTC](https://forum.mautic.org/t/campaign-not-triggering/6158 "2016-10-10T06:20:47Z")
Hi, I have a campaign in Mautic that sends an email and adds a tag to a lead when they sign up. When the lead signs up, they are added to my contact list but the campaign does not trigger (they do not receive an ema… --- ## [CREATE External CRON FILE](https://forum.mautic.org/t/create-external-cron-file/2392)
**Author:** [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Replies:** 9\ **Last updated:** [October 10, 2016, 12:27am UTC](https://forum.mautic.org/t/create-external-cron-file/2392 "2016-10-10T00:27:58Z")
Hi guys since a lot number of user have problem setup cron job or limitation by hosting providers i have a idea i dont know if is crazy or imposible since im not a programmer. The idea is create a file in PHP that h… --- ## [Contact info page not opening](https://forum.mautic.org/t/contact-info-page-not-opening/6165)
**Author:** [@awurman](https://forum.mautic.org/u/awurman)\ **Replies:** 1\ **Last updated:** [October 9, 2016, 11:50pm UTC](https://forum.mautic.org/t/contact-info-page-not-opening/6165 "2016-10-09T23:50:30Z")
Everything was working well until i installed the Facebook AddOn. After that if i click in a contact the page doesnt change, no way to enter contact information. If i click in edit contact i can edit without problem bu… --- ## [how export lead to a clean install?](https://forum.mautic.org/t/how-export-lead-to-a-clean-install/6162)
**Author:** [@chinonet](https://forum.mautic.org/u/chinonet)\ **Replies:** 1\ **Last updated:** [October 9, 2016, 9:47pm UTC](https://forum.mautic.org/t/how-export-lead-to-a-clean-install/6162 "2016-10-09T21:47:07Z")
well after update my mautic install all crash, cannot login… I make a 2.2 clean install, readd all form, recreate campaign… ¿how can i export leads/contacts with all data? can u give me the sql query? or some … --- ## [Can't acces to my configuration page](https://forum.mautic.org/t/cant-acces-to-my-configuration-page/6151)
**Author:** [@steph2bordeaux](https://forum.mautic.org/u/steph2bordeaux)\ **Replies:** 1\ **Last updated:** [October 9, 2016, 7:45am UTC](https://forum.mautic.org/t/cant-acces-to-my-configuration-page/6151 "2016-10-09T07:45:30Z")
Hello everybody, I migrate my website later this week with the same domain name. I made the changes for the BDD in local.php. I can access to Mautic, I can change everything, all works fine except the configura… --- ## [recommendation install imap plugin](https://forum.mautic.org/t/recommendation-install-imap-plugin/6150)
**Author:** [@heincampmans](https://forum.mautic.org/u/heincampmans)\ **Replies:** 1\ **Last updated:** [October 9, 2016, 5:58am UTC](https://forum.mautic.org/t/recommendation-install-imap-plugin/6150 "2016-10-09T05:58:44Z")
Hello, I am starting with Mautic. I the browser, before installing, I get the message: (at recommendations) Install and enable the imap extension to support monitored email. According to some investigations… --- ## [mautic/mtc core issue chrome](https://forum.mautic.org/t/mautic-mtc-core-issue-chrome/6147)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 1\ **Last updated:** [October 9, 2016, 4:03am UTC](https://forum.mautic.org/t/mautic-mtc-core-issue-chrome/6147 "2016-10-09T04:03:05Z")
Im getting the following error in Chrome, and everything is “fine” in Safari. “XMLHttpRequest cannot load http://mautic.mydomain.com/mautic/mtc. Response to preflight request doesn’t pass access control check: No ‘A… --- ## [Update to 2.2 = All pages broken](https://forum.mautic.org/t/update-to-2-2-all-pages-broken/6131)
**Author:** [@thiagonb100](https://forum.mautic.org/u/thiagonb100)\ **Replies:** 2\ **Last updated:** [October 8, 2016, 9:58pm UTC](https://forum.mautic.org/t/update-to-2-2-all-pages-broken/6131 "2016-10-08T21:58:59Z")
Hi, Please, help! I tried to update to 2.2.0 and now all pages are broken ( error: Uh oh! I think I broke it. If I do it again, please report me to the system administrator! 500 Internal Server Error). M… --- ## [Erro no envio de email](https://forum.mautic.org/t/erro-no-envio-de-email/6144)
**Author:** [@glauciolacerda](https://forum.mautic.org/u/glauciolacerda)\ **Replies:** 1\ **Last updated:** [October 8, 2016, 9:39pm UTC](https://forum.mautic.org/t/erro-no-envio-de-email/6144 "2016-10-08T21:39:45Z")
Alguém sabe o que é esse erro: syntax error, unexpected ‘class’ (T\_CLASS), expecting identifier (T\_STRING) or variable (T\_VARIABLE) or ‘{’ or ‘$’ in /home/glauciol/public\_html/mautic/public/app/bundles/FormBundle/Ev… --- ## [Redis/Memcached](https://forum.mautic.org/t/redis-memcached/6141)
**Author:** [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)\ **Replies:** 1\ **Last updated:** [October 8, 2016, 5:46pm UTC](https://forum.mautic.org/t/redis-memcached/6141 "2016-10-08T17:46:34Z")
Any recommendations on getting Mautic setup with Memcached or Redis? --- ## [Installation Error: The CSRF token is invalid. Please try to resubmit the form.](https://forum.mautic.org/t/installation-error-the-csrf-token-is-invalid-please-try-to-resubmit-the-form/6139)
**Author:** [@launchgo](https://forum.mautic.org/u/launchgo)\ **Replies:** 1\ **Last updated:** [October 8, 2016, 4:31pm UTC](https://forum.mautic.org/t/installation-error-the-csrf-token-is-invalid-please-try-to-resubmit-the-form/6139 "2016-10-08T16:31:40Z")
Hello, When I try and go through the installation process, I get the error “The CSRF token is invalid. Please try to resubmit the form.” I pulled the app logs from the server, which are listed below. Can you recomme… --- ## [POST lead Identify params with Remote Asset Download URL](https://forum.mautic.org/t/post-lead-identify-params-with-remote-asset-download-url/6137)
**Author:** [@peyman](https://forum.mautic.org/u/peyman)\ **Replies:** 1\ **Last updated:** [October 8, 2016, 10:11am UTC](https://forum.mautic.org/t/post-lead-identify-params-with-remote-asset-download-url/6137 "2016-10-08T10:11:04Z")
Hi I am using Mautic with a custom CMS which handles its own assets. Leads are added with mautic API In order to track lead asset downloads, I added my assets to mautic as “remote url asset” and I’m making a reques… --- ## [Email settings in Mautic Demo](https://forum.mautic.org/t/email-settings-in-mautic-demo/6133)
**Author:** [@shaiksultan](https://forum.mautic.org/u/shaiksultan)\ **Replies:** 1\ **Last updated:** [October 8, 2016, 7:01am UTC](https://forum.mautic.org/t/email-settings-in-mautic-demo/6133 "2016-10-08T07:01:11Z")
Dear Support, I have created demo account online from mautic instance , i want to try the product where can i set SMTP or Email Provider settings i can’t see any in settings -\>email Regards, Sultan --- ## [Some major problems](https://forum.mautic.org/t/some-major-problems/6123)
**Author:** [@Alexandre](https://forum.mautic.org/u/Alexandre)\ **Replies:** 2\ **Last updated:** [October 7, 2016, 6:52pm UTC](https://forum.mautic.org/t/some-major-problems/6123 "2016-10-07T18:52:18Z")
Hello ! I have some major problems with my Mautic Cloud Pro account. #First problem : Segments do not update automatically. The contact arrives in the appropriate segment (example: middle of the funnel), … --- ## ["Referrer:" and "Page Url:" identical](https://forum.mautic.org/t/referrer-and-page-url-identical/4556)
**Author:** [@vaherva](https://forum.mautic.org/u/vaherva)\ **Replies:** 3\ **Last updated:** [October 7, 2016, 6:06pm UTC](https://forum.mautic.org/t/referrer-and-page-url-identical/4556 "2016-10-07T18:06:24Z")
I just started using the hosted version of Mautic (v2.0). Previously we have had an in-house Mautic 1.5, where everything worked great. Now, however, when I try to track the activity of a contact the “Referrer:” and “Pag… --- ## [Mautic is not set to queue mail](https://forum.mautic.org/t/mautic-is-not-set-to-queue-mail/6099)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 3\ **Last updated:** [October 7, 2016, 5:48pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-mail/6099 "2016-10-07T17:48:47Z")
I have an instance of Mautic self-hosted and operating fine. Its a very low-use instance that I prefer campaign emails be sent right away. When setting up Mautic instances I always leave off the \>/dev/null 2\>&1 from the … --- ## [Errors from CLI crons](https://forum.mautic.org/t/errors-from-cli-crons/6111)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 3\ **Last updated:** [October 7, 2016, 5:11pm UTC](https://forum.mautic.org/t/errors-from-cli-crons/6111 "2016-10-07T17:11:44Z")
Getting these messages from a couple of the cron jobs, mautic:segments:update and mautic:campaigns:trigger \[DoctrineDBALExceptionDriverException\] An exception occured in driver: could not find driver \[Doctrin… --- ## [How to integrate Mautic with already setup contact form fields](https://forum.mautic.org/t/how-to-integrate-mautic-with-already-setup-contact-form-fields/6120)
**Author:** [@namankapur](https://forum.mautic.org/u/namankapur)\ **Replies:** 3\ **Last updated:** [October 7, 2016, 2:23pm UTC](https://forum.mautic.org/t/how-to-integrate-mautic-with-already-setup-contact-form-fields/6120 "2016-10-07T14:23:28Z")
We have a very large website built on php and wordpress and all the contact fields are built on our own, including the one in the sign up page. How do we get mautic track and fetch all the information people are filling … --- ## [My Mautic Pro has been wiped?](https://forum.mautic.org/t/my-mautic-pro-has-been-wiped/6125)
**Author:** [@vaherva](https://forum.mautic.org/u/vaherva)\ **Replies:** 1\ **Last updated:** [October 7, 2016, 1:59pm UTC](https://forum.mautic.org/t/my-mautic-pro-has-been-wiped/6125 "2016-10-07T13:59:04Z")
My Mautic account seems to have been wiped. It is pre-aid until August 2017, so it is not a billing issue. I use the official Mautic plugin for WordPress. All links to Mautic show a orange triangle and the text “OO… --- ## [Wrong timestamps: Contact history VS last active](https://forum.mautic.org/t/wrong-timestamps-contact-history-vs-last-active/5561)
**Author:** [@yalcin](https://forum.mautic.org/u/yalcin)\ **Replies:** 17\ **Last updated:** [October 7, 2016, 12:25pm UTC](https://forum.mautic.org/t/wrong-timestamps-contact-history-vs-last-active/5561 "2016-10-07T12:25:16Z")
I have set my timestamp as “Australia Melbourne” i.e. UTC +11 When I look at a contact’s history, the event timestamps are displayed correctly (i.e. correct timezone) However the “Last active” column in the con… --- ## [Filter Logic or Operators](https://forum.mautic.org/t/filter-logic-or-operators/5573)
**Author:** [@tomlefthook](https://forum.mautic.org/u/tomlefthook)\ **Replies:** 3\ **Last updated:** [October 7, 2016, 12:11pm UTC](https://forum.mautic.org/t/filter-logic-or-operators/5573 "2016-10-07T12:11:37Z")
I’d like to filter some report columns on simple empty/not empty values. Is there a list of search operators or explanation of filter logic anywhere? The Mautic.org support documentation cryptically refers to … --- ## [2.2 upgrade issues](https://forum.mautic.org/t/2-2-upgrade-issues/6116)
**Author:** [@vcm](https://forum.mautic.org/u/vcm)\ **Replies:** 3\ **Last updated:** [October 7, 2016, 11:21am UTC](https://forum.mautic.org/t/2-2-upgrade-issues/6116 "2016-10-07T11:21:52Z")
after upgrade : not able to change configuration parameters, after saving system remains waiting Albania appears several times in languajes Regards --- ## [update\_select missing after update 2.2.0](https://forum.mautic.org/t/update-select-missing-after-update-2-2-0/6117)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 1\ **Last updated:** [October 7, 2016, 7:45am UTC](https://forum.mautic.org/t/update-select-missing-after-update-2-2-0/6117 "2016-10-07T07:45:46Z")
Hi All, I have cleared the system cache and tried the database schema update but to no avail. I get an internal server error (500) when trying to update a company record, which does save. Here is the error… --- ## [500 Internal server error response when you click a link from email sent via mautic](https://forum.mautic.org/t/500-internal-server-error-response-when-you-click-a-link-from-email-sent-via-mautic/6114)
**Author:** [@jsumeguin](https://forum.mautic.org/u/jsumeguin)\ **Replies:** 1\ **Last updated:** [October 7, 2016, 2:52am UTC](https://forum.mautic.org/t/500-internal-server-error-response-when-you-click-a-link-from-email-sent-via-mautic/6114 "2016-10-07T02:52:47Z")
Hi escopecz, we just send an email to ourselves for testing and we are getting 500 internal server error upon clicking the link from the email. Here’s what i got in the logs. /var/www/mautic/app/logs/ \[2016-10-06 … --- ## [Error 500 in Contacts import](https://forum.mautic.org/t/error-500-in-contacts-import/6106)
**Author:** [@grunf](https://forum.mautic.org/u/grunf)\ **Replies:** 2\ **Last updated:** [October 6, 2016, 8:26pm UTC](https://forum.mautic.org/t/error-500-in-contacts-import/6106 "2016-10-06T20:26:11Z")
Thank you for this great tool. I have following issues/questions: I have some problem with https://xx.mautic.net/s/contacts/import funcionality - it returns me 500 error I duplicated campaign an published it, hav… [Previous page](https://forum.mautic.org/c/support/8.md?page=260) [Next page](https://forum.mautic.org/c/support/8.md?page=262)