# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=262 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 263 --- ## [How did you get rid of token\_rejected](https://forum.mautic.org/t/how-did-you-get-rid-of-token-rejected/6110)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 1\ **Last updated:** [October 6, 2016, 5:05pm UTC](https://forum.mautic.org/t/how-did-you-get-rid-of-token-rejected/6110 "2016-10-06T17:05:08Z")
Hi there, Saw you posted woes about api and I can’t seem to figure mine out. I created OAuth1a tokens because I am using the api for a backend server that will not be viewable to the public. I simply want … --- ## [API Stopped Working - timestamp refused](https://forum.mautic.org/t/api-stopped-working-timestamp-refused/4530)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 2\ **Last updated:** [October 6, 2016, 2:24pm UTC](https://forum.mautic.org/t/api-stopped-working-timestamp-refused/4530 "2016-10-06T14:24:41Z")
Hi Guys, Ever since I updated Mautic 2 about 2 weeks ago the API stopped working for me and I am getting a “timestamp refused” error. I have verified and the server time is fine. Im curious if this could be a wrong … --- ## [Cloning a campaign destroys the workflow](https://forum.mautic.org/t/cloning-a-campaign-destroys-the-workflow/3695)
**Author:** [@gerotutu](https://forum.mautic.org/u/gerotutu)\ **Replies:** 6\ **Last updated:** [October 6, 2016, 1:05pm UTC](https://forum.mautic.org/t/cloning-a-campaign-destroys-the-workflow/3695 "2016-10-06T13:05:04Z")
Hi community! Thanks in advanced for reading me. I tried several times to clone a campaign but I couldn’t do it successfully. Two problems seems to be happening. Firstly, the campaigns is cloned twice each time I … --- ## [Mautic Cloud custom theme](https://forum.mautic.org/t/mautic-cloud-custom-theme/4486)
**Author:** [@eliteigniter](https://forum.mautic.org/u/eliteigniter)\ **Replies:** 2\ **Last updated:** [October 6, 2016, 12:06pm UTC](https://forum.mautic.org/t/mautic-cloud-custom-theme/4486 "2016-10-06T12:06:20Z")
Hello, How is it possible to add a custom coded theme to Mautic Cloud? --- ## [Sending is in progress. waiting forever...](https://forum.mautic.org/t/sending-is-in-progress-waiting-forever/3809)
**Author:** [@holeyh](https://forum.mautic.org/u/holeyh)\ **Replies:** 5\ **Last updated:** [October 6, 2016, 11:11am UTC](https://forum.mautic.org/t/sending-is-in-progress-waiting-forever/3809 "2016-10-06T11:11:01Z")
Sending is in progress. waiting forever… SMTP is configured, the test works fine from the configuration page but emails will never go out… ---- Sending is in progress. Leaving this page will stop the process but… --- ## [schedule email is not sending](https://forum.mautic.org/t/schedule-email-is-not-sending/3385)
**Author:** [@girish](https://forum.mautic.org/u/girish)\ **Replies:** 4\ **Last updated:** [October 6, 2016, 11:09am UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385 "2016-10-06T11:09:31Z")
Hey, I am trying to schedule email email for my campaign but it seems like The email is not deliver to the Respective person --- ## [Security of Mautic Cloud (mautic.net)](https://forum.mautic.org/t/security-of-mautic-cloud-mautic-net/6098)
**Author:** [@katzueno](https://forum.mautic.org/u/katzueno)\ **Replies:** 1\ **Last updated:** [October 5, 2016, 2:20pm UTC](https://forum.mautic.org/t/security-of-mautic-cloud-mautic-net/6098 "2016-10-05T14:20:06Z")
I’ve got a question from a Japanese user. https://jp.mautic.org/community/index.php//5-saas-ban-mauticnetde-shi-yongshiteirudetasentanosefuhabayaiso27 So this is the translation of his question. I could tell him… --- ## [System doesn't send email. At my wits end...](https://forum.mautic.org/t/system-doesnt-send-email-at-my-wits-end/5245)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 10\ **Last updated:** [October 5, 2016, 2:18pm UTC](https://forum.mautic.org/t/system-doesnt-send-email-at-my-wits-end/5245 "2016-10-05T14:18:27Z")
Someone PLEASE help. I am testing a very simple campaign that sends an email once a visitor registers on a webpage form. The campaign displays the custom email has been sent but no email ever arrives. I have tried b… --- ## [Terminology & Menu Items did not change with update?](https://forum.mautic.org/t/terminology-menu-items-did-not-change-with-update/6097)
**Author:** [@hughmacdonald](https://forum.mautic.org/u/hughmacdonald)\ **Replies:** 1\ **Last updated:** [October 5, 2016, 1:49pm UTC](https://forum.mautic.org/t/terminology-menu-items-did-not-change-with-update/6097 "2016-10-05T13:49:35Z")
I updated our installation of Mautic from 1.3 to 1.4 earlier in the summer and just upgraded it again to 2.1. The terminology and menu item changes mentioned at the top of the 1.4 release notes do not seem to have o… --- ## [2.1.1 out of the box - switching to French breaks Mautic](https://forum.mautic.org/t/2-1-1-out-of-the-box-switching-to-french-breaks-mautic/5494)
**Author:** [@Yannick038](https://forum.mautic.org/u/Yannick038)\ **Replies:** 2\ **Last updated:** [October 5, 2016, 12:01pm UTC](https://forum.mautic.org/t/2-1-1-out-of-the-box-switching-to-french-breaks-mautic/5494 "2016-10-05T12:01:18Z")
Hi, Just installed Mautic 2.1.1 today (Php7/MySQL5.7) As soon as I select French as my language in the user profile, I get JS error preventing the use of Mautic. Impossible to navigate ! Error comes from JS… --- ## [Installation Error At Bluehost](https://forum.mautic.org/t/installation-error-at-bluehost/5255)
**Author:** [@takashiinohara](https://forum.mautic.org/u/takashiinohara)\ **Replies:** 3\ **Last updated:** [October 5, 2016, 9:05am UTC](https://forum.mautic.org/t/installation-error-at-bluehost/5255 "2016-10-05T09:05:15Z")
I am installing the Mautic on Bluehost. But it shows an error at the installation page like this. Major Problems that need to be fixed now We have detected 1 major problems. You must fix them before continuing: … --- ## [How to get back to my account?](https://forum.mautic.org/t/how-to-get-back-to-my-account/6092)
**Author:** [@gbela](https://forum.mautic.org/u/gbela)\ **Replies:** 1\ **Last updated:** [October 5, 2016, 7:07am UTC](https://forum.mautic.org/t/how-to-get-back-to-my-account/6092 "2016-10-05T07:07:16Z")
Hi, I have a Mautic installation, I do not remember my email and pw. Probably I used Google mail autenthication and I changed the pw, so the system do not sends pw reminder The system runs on an Azure VM by Maut… --- ## [Please fix on priority: 500 Internal Server Error](https://forum.mautic.org/t/please-fix-on-priority-500-internal-server-error/6089)
**Author:** [@sigzen](https://forum.mautic.org/u/sigzen)\ **Replies:** 1\ **Last updated:** [October 5, 2016, 4:06am UTC](https://forum.mautic.org/t/please-fix-on-priority-500-internal-server-error/6089 "2016-10-05T04:06:32Z")
I am on PAID Mautic cloud. My instant is sigzen.mautic.net I am truly frustrated where I am not able to see any support system. I am able to login however I am not able to access Channels --\> Emails. I am gett… --- ## [Form action doesn't send email](https://forum.mautic.org/t/form-action-doesnt-send-email/6088)
**Author:** [@lcssanches](https://forum.mautic.org/u/lcssanches)\ **Replies:** 1\ **Last updated:** [October 5, 2016, 1:01am UTC](https://forum.mautic.org/t/form-action-doesnt-send-email/6088 "2016-10-05T01:01:53Z")
Hi all I’m trying to setup a simple form subscription. On mautic all data is recorded, and it says that the e-mail was sent, but never touch the mailing service (altough it’s working, cause mail test was send succ… --- ## [Specific email in link](https://forum.mautic.org/t/specific-email-in-link/6086)
**Author:** [@erwindegrave](https://forum.mautic.org/u/erwindegrave)\ **Replies:** 1\ **Last updated:** [October 4, 2016, 10:08pm UTC](https://forum.mautic.org/t/specific-email-in-link/6086 "2016-10-04T22:08:09Z")
Hi everyone, I do want to send a specific email to a lead including a link to an asset. I do want to add the email of the person in the link, but I do not achieve that Mautic register it. The link than I am usi… --- ## [Mautic Tracking Script and Nginx](https://forum.mautic.org/t/mautic-tracking-script-and-nginx/6085)
**Author:** [@bbaronas](https://forum.mautic.org/u/bbaronas)\ **Replies:** 1\ **Last updated:** [October 4, 2016, 7:17pm UTC](https://forum.mautic.org/t/mautic-tracking-script-and-nginx/6085 "2016-10-04T19:17:18Z")
Hello, I’m completely new to Mautic (private server), and I’m trying to figure a couple of things out. I seem to have figured out the tracking pixel (mtracking.gif) and I am able to see/track anonymous users using i… --- ## [Form stuck in "Please wait"](https://forum.mautic.org/t/form-stuck-in-please-wait/6084)
**Author:** [@ThomasNorden](https://forum.mautic.org/u/ThomasNorden)\ **Replies:** 4\ **Last updated:** [October 4, 2016, 5:35pm UTC](https://forum.mautic.org/t/form-stuck-in-please-wait/6084 "2016-10-04T17:35:18Z")
For some reason my contact form has stopped working; I don’t know when this happened. It gets stuck in “Please wait…” I get an error message about “Uncaught securityerror” See screenshot here: https://www.ever… --- ## [Problem with Mautic Api](https://forum.mautic.org/t/problem-with-mautic-api/6081)
**Author:** [@wifiexpress](https://forum.mautic.org/u/wifiexpress)\ **Replies:** 1\ **Last updated:** [October 4, 2016, 2:24pm UTC](https://forum.mautic.org/t/problem-with-mautic-api/6081 "2016-10-04T14:24:16Z")
Please, I have done this code, but it didn’t work. could someone help me understand what I have done wrong? this shoud be reading some Json file in a folder and upload the content to the app as Contact (or lead). … --- ## [How to change e-mail send dates for a campaign in progress](https://forum.mautic.org/t/how-to-change-e-mail-send-dates-for-a-campaign-in-progress/6074)
**Author:** [@typofonic](https://forum.mautic.org/u/typofonic)\ **Replies:** 1\ **Last updated:** [October 4, 2016, 7:59am UTC](https://forum.mautic.org/t/how-to-change-e-mail-send-dates-for-a-campaign-in-progress/6074 "2016-10-04T07:59:40Z")
First of all thanks for building Mautic! Can’t believe this is an open source project considering the power of it and the quality of the UX/UI. Incredibly impressive! I have a question. I was lucky enough to get cro… --- ## [Is it possible to create dynamic E-Mails?](https://forum.mautic.org/t/is-it-possible-to-create-dynamic-e-mails/5227)
**Author:** [@ssmith37](https://forum.mautic.org/u/ssmith37)\ **Replies:** 1\ **Last updated:** [October 3, 2016, 5:17pm UTC](https://forum.mautic.org/t/is-it-possible-to-create-dynamic-e-mails/5227 "2016-10-03T17:17:03Z")
I’m very new to Mautic, but I’ve figured out this program to some degree. However, what I’m trying to achieve with this platform seems fairly simple and would be ideal; Can I generate an e-mail for a contact based off of… --- ## [Gmail + Queue email](https://forum.mautic.org/t/gmail-queue-email/5243)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 1\ **Last updated:** [October 3, 2016, 11:20am UTC](https://forum.mautic.org/t/gmail-queue-email/5243 "2016-10-03T11:20:30Z")
Dear all, I’m facing some issues with Gmail. I want to monitor unsubscribes and bounced emails directly inside Mautic, the problem is that I have a gmail based email address and I don’t understand why Mautic is not abl… --- ## [Unable to install mautic](https://forum.mautic.org/t/unable-to-install-mautic/5242)
**Author:** [@abhayasimha](https://forum.mautic.org/u/abhayasimha)\ **Replies:** 1\ **Last updated:** [October 3, 2016, 8:06am UTC](https://forum.mautic.org/t/unable-to-install-mautic/5242 "2016-10-03T08:06:16Z")
I am unable to install mautic and the error logs shows below error. Please help me to install the same. \[Sat Sep 24 17:54:14.303714 2016\] \[:error\] \[pid 31949\] \[client 122.171.93.224:51602\] exception ‘RuntimeExceptio… --- ## [Email Delivery Issues](https://forum.mautic.org/t/email-delivery-issues/5527)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 3\ **Last updated:** [October 2, 2016, 4:00pm UTC](https://forum.mautic.org/t/email-delivery-issues/5527 "2016-10-02T16:00:21Z")
Hi Team, I have spent 15 hours trying to get Mautic to deliver an email from a campaign with no luck (gone through many forum support posts as well). Firstly here’s what works: Contact entered into form a… --- ## [Mail as 6:00 next day](https://forum.mautic.org/t/mail-as-6-00-next-day/5531)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 1\ **Last updated:** [October 1, 2016, 5:51pm UTC](https://forum.mautic.org/t/mail-as-6-00-next-day/5531 "2016-10-01T17:51:45Z")
Hi all Is there a chance to send a Mail e.G. at 6:00 the day after subscription, regardless, wat time the subscription came? Thanks all for the effort into this great tool! OLAF --- ## [Campaign sends email dated in the past](https://forum.mautic.org/t/campaign-sends-email-dated-in-the-past/5529)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [October 1, 2016, 5:36pm UTC](https://forum.mautic.org/t/campaign-sends-email-dated-in-the-past/5529 "2016-10-01T17:36:55Z")
Hi, there is a strange behavior in a campaign. I created a campaign for a classroom course scheduled on october 8th, 2016. I want to send 4 emails: first on september 24 at 12:00 pm (15 days before the cours… --- ## [With one click into segment](https://forum.mautic.org/t/with-one-click-into-segment/5525)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 1\ **Last updated:** [October 1, 2016, 2:50pm UTC](https://forum.mautic.org/t/with-one-click-into-segment/5525 "2016-10-01T14:50:32Z")
Hi all I have a logged in User in WordPress and I want, that he can put himself wit one klick in my Mautic. He shall not enter his adress manually anywhere. If it helps: I have s2Member running, too. Any ideas? T… --- ## [Custom Field causes Please Wait ...](https://forum.mautic.org/t/custom-field-causes-please-wait/5524)
**Author:** [@xs2michele](https://forum.mautic.org/u/xs2michele)\ **Replies:** 1\ **Last updated:** [October 1, 2016, 8:41am UTC](https://forum.mautic.org/t/custom-field-causes-please-wait/5524 "2016-10-01T08:41:25Z")
Hi, I can’t seem to get WP plugin form shortcode to work after installing the Mautic Plugin for Wordpress However, I was able to get it to work with the manual option of copying code snippets to word press. B… --- ## [Using form field content in an email](https://forum.mautic.org/t/using-form-field-content-in-an-email/5515)
**Author:** [@marii92](https://forum.mautic.org/u/marii92)\ **Replies:** 4\ **Last updated:** [September 30, 2016, 9:52pm UTC](https://forum.mautic.org/t/using-form-field-content-in-an-email/5515 "2016-09-30T21:52:39Z")
Hello! I need help drawing my campaign. For an example, imagine that I want to create 10 campaigns and they will all do the same actions. One of these actions is to send a highly personalized email that needs a… --- ## [Multiple Select Custom Field Data in emails](https://forum.mautic.org/t/multiple-select-custom-field-data-in-emails/3946)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 3\ **Last updated:** [September 30, 2016, 2:42pm UTC](https://forum.mautic.org/t/multiple-select-custom-field-data-in-emails/3946 "2016-09-30T14:42:09Z")
Hi, I have made a custom select field where users can select more than one option using the ctrl key from a drop down, eg. select your favourite colours: (red, blue, green, yellow) with multiple selection set to yes. … --- ## [Cron Issues on New Install from Softalicious on Siteground](https://forum.mautic.org/t/cron-issues-on-new-install-from-softalicious-on-siteground/5444)
**Author:** [@market-max](https://forum.mautic.org/u/market-max)\ **Replies:** 4\ **Last updated:** [September 30, 2016, 2:10pm UTC](https://forum.mautic.org/t/cron-issues-on-new-install-from-softalicious-on-siteground/5444 "2016-09-30T14:10:02Z")
Cron Issues on New Install from Softalicious on Siteground Getting following errors when running crons from cPanel in Siteground. Could not open input file: /public\_html/market-max.com/automation/app/console … [Previous page](https://forum.mautic.org/c/support/8.md?page=261) [Next page](https://forum.mautic.org/c/support/8.md?page=263)